firstfocus.com.au valid
First Focus
For agents: Australian IT provider offering managed IT, onsite and remote support, managed security aligned to ACSC Essential Eight, and managed cloud services.
managed it servicesit supportmanaged securitycloud servicesessential eight
Their llms.txt
The beginning of the file, from our validated copy saved 2026-10-21T12:21:09.346Z. Cached copy · Source on firstfocus.com.au
Generated by Rank Math SEO, this is an llms.txt file designed to help LLMs better understand and index this website.
# First Focus
## Sitemaps
- [XML Sitemap](https://www.firstfocus.com.au/sitemap_index.xml): Includes all crawlable and indexable pages.
# First Focus
First Focus is an Australian and New Zealand managed service provider (MSP) for mid-market organisations. First Focus delivers end-to-end managed IT support, cybersecurity, cloud, Microsoft 365, SharePoint, connectivity, unified communications, AI consulting, and software development for businesses typically between 20 and 200 staff.
Important notes:
- Australia and New Zealand’s #1 ranked mid-market MSP by CloudTango, eight years running, with 98% client retention and a same day SLA for support.
- Pod-based support model. Clients get a semi-dedicated team that knows their systems and business, backed by national scale and 24/7 service desk coverage.
- All-in-one IT partner. We cover proactive managed IT, day-to-day support, security aligned to Essential Eight and NIST, cloud, networking, and communications under one roof.
- Certified and independently audited. First Focus holds multiple ISO certifications, including ISO 9001 (quality), ISO 14001 (environment), and ISO 27001 (information security), plus the ACS Trust Mark for Managed Services and Cloud.
- Mid-market only. We specialise in supporting mid-sized Australian and New Zealand organisations (typically 20 to 200 staff) that have outgrown smaller providers and need consistent, scalable IT management.
## Services
- [Managed IT support](https://www.firstfocus.com.au/services/managed-it-services/): Full outsourced IT function with proactive reviews, service desk, technical account management, and optional virtual IT manager. Built for 20 to 200 seat organisations.
- [IT support services](https://www.firstfocus.com.au/services/it-support-services/): Flexible onsite and remote support options, including fixed-term onsite help and ad-hoc technician visits across Australia and New Zealand.
- [Managed security services](https://www.firstfocus.com.au/services/managed-security/): Managed cybersecurity aligned to ACSC Essential Eight. Includes assessments, uplift programs, monitoring, and ongoing security management.
- [Managed cloud services](https://www.firstfocus.com.au/services/managed-cloud-services/): Cloud design, migration, and management, including backup and disaster recovery across private and public cloud.
- [Managed SharePoint services](https://www.firstfocus.com.au/services/managed-sharepoint-services/): SharePoint and Microsoft 365 governance, compliance, and operations, including policy controls that support safe Copilot use.
- [AI consulting services](https://www.firstfocus.com.au/services/ai-powered-business-solutions/): Secure AI adoption for mid-market businesses with governance, practical use cases, and implementation support.
- [Connectivity](https://www.firstfocus.com.au/services/connectivity/): Business-grade
…
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