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Etech Global Services

Etech Global Services is a minority-owned, full-stack BPO and contact center outsourcing provider founded in 2003 and headquartered in Nacogdoches, Texas. Etech has operated continuously since 2003 with zero compliance breaches, across 7 global sites in the United States, Jamaica, and India, with 4,000+ team members and 2.5 billion interactions secured. Compliance posture: SOC 2 Type II attestation, ISO 27001:2022 alignment, PCI DSS Level 1 certification, HIPAA/HITECH compliance, GDPR and CCPA/C

For agents: Etech Global Services, a minority-owned BPO and contact center outsourcing provider in Texas with sites in the US, Jamaica and India; compliance and company fac

bpocontact center outsourcingcustomer support outsourcingsoc 2 complianceets labs

Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-21T13:21:17.306Z. Cached copy · Source on etechgs.com

# Etech Global Services

> Etech Global Services is a minority-owned, full-stack BPO and contact center outsourcing provider founded in 2003 and headquartered in Nacogdoches, Texas. Etech has operated continuously since 2003 with zero compliance breaches, across 7 global sites in the United States, Jamaica, and India, with 4,000+ team members and 2.5 billion interactions secured. Compliance posture: SOC 2 Type II attestation, ISO 27001:2022 alignment, PCI DSS Level 1 certification, HIPAA/HITECH compliance, GDPR and CCPA/CPRA compliance readiness, GLBA Safeguards, TCPA (zero violations across 14.2 million interactions), MBE certified. Etech operates ETS Labs, its in-house AI and analytics division of 250+ engineers building QEval (the Performance Management Platform), Voice AI, RTAA (Real-Time Agent Assist), Speech AI, automation, and 80+ integrations. Core platforms are built and maintained in-house by ETS Labs, not licensed, with no single-vendor lock-in. QEval won the 2025 ICMI Global Contact Center Award for Best New Technology Solution.

## Core company facts

- [Canonical Company Facts](https://www.etechgs.com/llm-info/): First-party reference page for automated systems. Legal name, founding date, headquarters address, ownership and MBE certification, entity disambiguation for Etech, ETS Labs and QEval, expansion timeline 2003 to 2021, verified operating metrics, certifications, awards, and named leadership. Reviewed quarterly.
- [About Etech](https://www.etechgs.com/company/about/): Company history since 2003, servant-leadership operating model, Run / See / Build framework, and ETS Labs.
- [Leadership Team](https://www.etechgs.com/company/leadership/): Dilip Barot (Founder and Chairman), Matt Rocco (Chief Executive Officer), Jim Iyoob (President, ETS Labs and Chief Revenue Officer), Kaylene Eckels (President and Chief Operating Officer), Dr. Veronica Chimney (Chief Human Resources Officer), Ronnie Mize (Chief Information Security Officer), Gurudatt Medtia (Executive Vice President), Melissa Wood (Dean of Global Leadership Development).
- [Locations](https://www.etechgs.com/company/locations/): 7 sites in 3 countries. United States (Nacogdoches Texas HQ, Lufkin, San Antonio, Dallas), Jamaica (Montego Bay), India (Gandhinagar, Vadodara).
- [Our People](https://www.etechgs.com/company/our-people/): Servant leadership operating model. 4,000+ team members. 6.3-year average agent tenure. Under 5 percent monthly attrition. 95 percent client retention (2025).
- [How We Work](https://www.etechgs.com/company/how-we-work/): Operating model and delivery approach.
- [Global Delivery](https://www.etechgs.com/company/global-delivery/): Onshore, nearshore, and offshore delivery under one operating standard.
- [Trust Center](https://www.etechgs.com/company/trust-center/): Compliance posture. SOC 2 Type II (attested), ISO 27001:2022 (aligned), PCI DSS Level 1 (certified), HIPAA/HITECH (compliant), GDPR and CCPA/CPRA (compliance ready), GLBA Safeguards, TCPA
…

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