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Doing CX Right

1Stacy Sherman, customer experience and service keynote speaker \& advisor, helps leaders boost revenue and retention the right way\. Learn more

For agents: Site of customer experience keynote speaker and advisor Stacy Sherman, offering CX research, speaking, mentoring and podcasting contact.

customer experiencecx keynote speakercustomer retentionstacy shermanexecutive advising

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# Doing CX Right

> 1Stacy Sherman, customer experience and service keynote speaker \& advisor, helps leaders boost revenue and retention the right way\. Learn more

Generated by Yoast SEO v28.7, this is an llms.txt file, meant for consumption by LLMs.

## Pages
- [Home](https://doingcxright.com/): Learn how Stacy Sherman, customer experience \& service speaker, author, and advisor, can help you accelerate income from existing clients \& boost referrals for sustainable growth
- [Research](https://doingcxright.com/research/): Companies are investing more in customer experience than ever before, yet many still struggle to retain customers and win new ones\. That contradiction led Stacy Sherman to ask a simple question: What is driving customer decisions today, and how can companies gain a sustainable competitive advantage? The answers are not what you think\. Get the research now, including actionable strategies to boost results\.
- [Contact](https://doingcxright.com/contact/): Contact Stacy Sherman for mentoring, keynote speaking, podcasting, media \& collaboration opportunities about DOING customer experience and service right
- [Speaking](https://doingcxright.com/speaking/): Looking for an award\-winning customer experience leader known to Wow The Crowd whether speaking in person or virtually? Contact Stacy Sherman now
- [About Stacy Sherman](https://doingcxright.com/about-stacy-sherman/): Stacy Sherman, professional speaker, advisor, and customer experience practitioner, helps businesses double their income from existing customers, maximize referrals, and increase staff retention for sustainable growth\. Learn more now\.

## Posts
- [How to Use New Research to Drive Massive Business Growth](https://doingcxright.com/how-to-use-new-research-to-drive-massive-business-growth/): Customer experience loyalty scores have been declining for years, and only 26 percent of companies improved in 2026\. Rick Parrish from Forrester joins Stacy Sherman to explain why scores fell, what the companies that improved did differently, and how to get your executives to fund the same changes\.

- [8 Proven Ways to Celebrate CX Day \& Customer Service Week All Year, and Why They Boost Retention](https://doingcxright.com/8-proven-ways-to-celebrate-cx-day-customer-service-week-all-year/): Many companies overlook the international Customer Experience \(CX\) Day and Customer Service Week, two dates dedicated to celebrating the people who create great experiences\. CX strategist Stacy Sherman, who spent 25 years working across industries, shares how she grew a small initiative into an annual tradition\. In this episode of Doing CX Right®, discover 8 low\-cost ways to recognize employees, thank your best customers, and keep that appreciation going long after the dates pass\.
- [Cybersecurity Warning: Phone Was Hacked In Front Of 1K People](https://doingcxright.com/ai-deepfake-warning-phone-was-hacked-in-front-of-1k-people/): Cybersecurity expert John Sileo, who lost his ent
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