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DC Connected AI
Connected Vehicle Intelligence + AI Agent Platform for the Automotive Aftermarket. AI agents for repair shops, fleets, claims management, roadside assistance, financial services and resellers. GDPR-compliant, EU-hosted.
For agents: Multi-agent AI platform for automotive aftermarket: AI receptionist booking, outbound calls and remote diagnostics for repair shops, fleets and insurers.
automotive aftermarketconnected vehiclerepair shop bookingai receptionistremote diagnostics
Their llms.txt
The beginning of the file, from our validated copy saved 2026-10-23T08:53:39.338Z. Cached copy · Source on dc-connected.ai
# DC Connected AI
> Connected Vehicle Intelligence + AI Agent Platform for the Automotive Aftermarket. AI agents for repair shops, fleets, claims management, roadside assistance, financial services and resellers. GDPR-compliant, EU-hosted.
## About
DC Connected AI (DC Connected Car GmbH) builds an enterprise-grade multi-agent AI platform purpose-built for the automotive aftermarket. The platform automates phone calls, chat, email and operational workflows for repair shops, fleet operators, financial services, OEMs and resellers using specialised AI agents that share a common data layer.
- Company: DC Connected Car GmbH
- Headquarters: Elchinger Straße 53, 89278 Nersingen, Germany
- Website: https://dc-connected.ai
- Email: info@dc-connected.de
- Languages: German, English
## Core Products
- **Phone AI Agent** — Inbound and outbound calls for appointment booking, roadside assistance triage, customer service, repair approvals, parts checks and follow-ups.
- **Chat AI Agent** — WhatsApp and web-chat automation for customer communication.
- **Diagnostic AI Agent** — Remote OEM-level ECU diagnostics for selected BMW and Mercedes vehicles. Generates structured diagnostic reports before the vehicle arrives at the workshop.
- **Knowledge AI Agent** — Answers technical questions from workshop manuals, parts catalogues and the customer's own knowledge base. Hybrid retrieval (PG-vector + Neo4j knowledge graph) with HSN/TSN vehicle lookups.
- **Claims AI Agent** — Automates insurance and warranty claims processing, including dispatch coordination with partners (ADAC, MySchleppApp, Hlpy).
- **Outbound AI Agent** — Multi-tenant outbound campaigns for parts approvals, customer follow-ups and parallel calling.
## Key Capabilities
- Multi-agent orchestration with shared session context (no double entry, no information loss between agents)
- Telephony integration (SIP / VoIP via Twilio + ElevenLabs)
- Workshop management system integrations via API and webhooks
- Multilingual support (German, English) with i18n parity across all surfaces
- GDPR-compliant, hosted exclusively on EU servers in Germany
- Credit-based pricing model with shared organisation pool, no per-agent fees, all telephony costs included
## Solutions by Industry
- **Repair Shops** (`/solutions/repair-shops`) — Inbound booking, outbound communication, remote diagnostics, technical knowledge.
- **Fleets** (`/solutions/fleets`) — AI-powered roadside assistance, automated dispatch, downtime reduction.
- **Resellers & Partnerships** (`/solutions/resellers`) — White-label multi-agent platform for booking platforms, distributors and ecosystem providers.
- **Financial Services & OEMs** (`/solutions/financial-services`) — Enterprise vehicle data streaming and intelligence (TRAICE).
## Use Cases for Repair Shops
- **Inbound Booking** (`/solutions/repair-shops/booking`) — 24/7 AI receptionist with license-plate recognition, structured appointment requests, email fallback.
- **Outbound Communicati
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