cxindex.com valid
CX Index
CX Index is the specialist Voice of the Customer (VoC) platform for Genesys Cloud CX. It is built natively on Genesys, listed on the Genesys AppFoundry, ISO 27001 certified since 2018 and rated 5.0 on Gartner Peer Insights. It collects customer feedback on every channel, ties each response to the Genesys interaction behind it, and turns feedback into cases, reporting and AI powered insight. Headquartered in Dún Laoghaire, Dublin, Ireland. Legal entity: Feedback Analytics Limited.
- Authority
- 46 reach 5 · trust 5 · quality 21 · freshness 15
- Tier
- listed
- llms.txt
- https://www.cxindex.com/llms.txt
- Sections
- 6
- Links
- 42
- Size
- 7583 bytes
- Popularity rank
- #871889
- Country
- Ireland
- For agents
- Documentation: developer or product docs worth reading, nothing to call
- First seen
- 2026-10-19T10:45:13.527Z
- Last checked
- 2026-10-21T19:09:43.391Z
- Badge
Their llms.txt
The beginning of the file, from our validated copy saved 2026-10-21T19:09:39.404Z. Cached copy · Source on cxindex.com
# CX Index
> CX Index is the specialist Voice of the Customer (VoC) platform for Genesys Cloud CX. It is built natively on Genesys, listed on the Genesys AppFoundry, ISO 27001 certified since 2018 and rated 5.0 on Gartner Peer Insights. It collects customer feedback on every channel, ties each response to the Genesys interaction behind it, and turns feedback into cases, reporting and AI powered insight. Headquartered in Dún Laoghaire, Dublin, Ireland. Legal entity: Feedback Analytics Limited.
## Key facts
- Category: Voice of the Customer platform for contact centres
- Ecosystem: Genesys Cloud CX, listed on the Genesys AppFoundry (https://appfoundry.genesys.com/filter/genesyscloud/listing/1fd471fb-0c1e-4ec7-8a17-a9b869607b10)
- Compared with the Genesys native survey module: 37 requirements, 6 handled natively, 31 added by CX Index
- Security: ISO 27001:2022, hosted on AWS in more than 20 regions, supports GDPR, CASL, LGPD and PIPL
- Integrations beyond Genesys: Salesforce, ServiceNow, SAP, Power BI, Tableau, Snowflake, REST API, SFTP, Amazon S3
- Ratings: 5.0 on Gartner Peer Insights from 8 reviews, 4.7 on G2 from 12 reviews
- Customers include WMATA, Coca-Cola Europacific Partners, Ahold Delhaize USA, Super Group, Sedgwick, GNP Seguros, Fexco, ATB Financial and CarTrawler
- New product: Canary, an always on early warning that finds changes in customer data, explains them and acts inside Genesys
- Buying routes: Genesys AppFoundry, Genesys partners, or directly
## Pages
- [Home](https://cxindex.com/): the specialist VoC platform for Genesys Cloud CX
- [Canary](https://cxindex.com/canary/): the early warning in your customer data, next generation Voice of the Customer
- [Platform](https://cxindex.com/platform/): collect, understand, act and govern in one platform
- [Genesys native survey vs CX Index](https://cxindex.com/genesys-voc-comparison/): 37 requirements compared
- [Feedback](https://cxindex.com/feedback/): omnichannel feedback triggered by Genesys interactions
- [AI](https://cxindex.com/ai-innovation/): the Performance Index for agents, bots and blended journeys
- [NLP and sentiment](https://cxindex.com/natural-language-processing-sentiment-analysis/): LLM analysis of customer comments
- [Case management](https://cxindex.com/case-management/): AI assisted closed loop feedback
- [Social listening](https://cxindex.com/social-listening/): public feedback routed into the contact centre
- [Employee experience](https://cxindex.com/employee-experience/): surveys for contact centre teams
- [Reporting](https://cxindex.com/reporting/): scheduled reporting for executives, clients and analysts
- [OutLoud](https://cxindex.com/outloud/): compliant review invitations for every customer, formerly Social Advocate
- [Technology partners](https://cxindex.com/technology-partners/): Genesys focus and other integrations
- [Solution partners](https://cxindex.com/solution-partners/): partner programme and models
- [Trust centre](https://cxindex.com/trust-ce
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