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CustomerSure

CustomerSure helps teams collect customer feedback, act on it, and improve customer experience. This file lists LLM-friendly markdown versions of our main longform content.

For agents: CustomerSure guides to customer feedback, closed-loop feedback, CX business cases and CSAT vs NPS, as LLM-friendly markdown from a customer experience software

customer feedbackvoice of the customercustomer experiencecsat npsclosed loop feedback

Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-20T21:59:19.775Z. Cached copy · Source on customersure.com

# CustomerSure

> CustomerSure helps teams collect customer feedback, act on it, and improve customer experience. This file lists LLM-friendly markdown versions of our main longform content.

Use the markdown URLs below when you need clean, text-first versions of our public content.
Each linked document includes its canonical page URL and basic metadata.
Prioritise guides and help pages for product and how-to questions. Use case studies and blog posts for examples, outcomes, and commentary.

## Case Studies

- [Beyond Housing | Success Stories](https://www.customersure.com/llms/case-studies/beyond-housing.md): How Beyond Housing uses CustomerSure to put customer voice at the heart of service improvement
- [Connect Housing Association CXM Success story](https://www.customersure.com/llms/case-studies/connect-housing.md): Connect Housing, a leading social housing provider in West Yorkshire, improved tenant satisfaction and community welfare using CustomerSure's real-time feedback platform.
- [How iamproperty Elevated Customer Experience at Scale](https://www.customersure.com/llms/case-studies/iamproperty.md): Discover how iamproperty embedded real-time feedback to improve service quality, increase CSAT by 7%, and lift NPS by 9 points.
- [Barchester Healthcare VoC Success Story](https://www.customersure.com/llms/case-studies/barchester.md): Barchester Healthcare maintains top quality care in 250 care homes and mental health hospitals with innovative use of customer feedback.
- [How CareCo turned customer feedback into operational improvements and a culture of customer excellence](https://www.customersure.com/llms/case-studies/careco.md): How CareCo turned customer feedback into operational improvements and a culture of customer excellence
- [Taking the Philips Customer Feedback Programme International](https://www.customersure.com/llms/case-studies/philips.md): How Philips used CustomerSure to expand their Voice of the Customer programme worldwide
- [Covéa Insurance | Success Stories](https://www.customersure.com/llms/case-studies/covea.md): Learn how Covéa Insurance uses CustomerSure to improve by getting fast feedback from customers and brokers
- [GBGroup | Success Stories](https://www.customersure.com/llms/case-studies/gbg.md): GBG use CustomerSure to Power Their Global Voice of the Customer Programme
- [How Polypipe learnt to benefit from customer feedback.](https://www.customersure.com/llms/case-studies/polypipe.md): Polypipe’s Head of Technical and Customer Services describes the impact of customer feedback on the business.
- [How Marmalade Insurance improves customer experience [Success Story]](https://www.customersure.com/llms/case-studies/marmalade-insurance.md): Marmalade uses CustomerSure to deliver outstanding service, motivate staff and retain valuable customers.
- [How the Digital Marketing Institute improves their NPS](https://www.customersure.com/llms/case-studies/digital-marketing-institute.md): Digital Marketing Institute improves N
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Claim my listing on Agent Web Map for customersure.com:
1. POST https://agentwebmap.com/v1/sites/customersure.com/claims and keep claim_id and claim_secret private.
2. Publish the proof: add the line "AgentWebMap ownership: <token>" (token from step 1) to https://customersure.com/llms.txt, or use the DNS, meta-tag or well-known method the response describes.
3. POST https://agentwebmap.com/v1/sites/customersure.com/verify with {"claim_id": "...", "claim_secret": "..."}.
4. Save the api_key from the answer; it manages the listing (PATCH https://agentwebmap.com/v1/sites/customersure.com).
MCP equivalent: tools begin_ownership_claim, then verify_domain, at https://agentwebmap.com/mcp. Docs: https://agentwebmap.com/docs#verify

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