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Console

Console is an IT automation platform that standardizes how employee requests are received, approved, and executed across an organization.

Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-21T05:44:29.334Z. Cached copy · Source on console.com

# Console


Console is an IT automation platform that standardizes how employee requests are received, approved, and executed across an organization.


Console helps internal IT teams reduce manual work by turning repeatable IT processes into structured, auditable workflows. Employees interact with Console through Slack or Microsoft Teams, while IT teams define policies, approvals, and actions that run automatically in the background.


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## Introduction to Console


Modern IT teams manage access, devices, and security across dozens of disconnected systems. Requests often arrive through chat, email, or tickets, approvals happen ad hoc, and execution requires manual work across identity providers, SaaS tools, and device management systems.


Console provides an employee-facing layer that sits on top of these systems and is accessed by employees directly in Slack and Microsoft Teams. It creates a consistent way for employees to request help and for IT teams to safely automate how that work is approved and carried out. Console emphasizes human oversight for sensitive actions, while removing repetitive manual effort wherever possible.


Every request, approval, and action in Console is tracked, creating a clear audit trail and improving visibility into how IT work flows through the organization.


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## Key Terms
- “Request” refers to an employee-initiated intake submitted through Console
- “Approval” refers to an explicit human decision step
- “Playbook” refers to the automation logic that defines approvals and actions
- “Action” refers to a change executed in a connected system
- “Workspace” refers to an isolated Console environment


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## Platform Overview 


Console functions as an orchestration layer for IT and business operations work. It serves as a single entry point where employees submit requests in natural language and where those requests are classified, approved, and fulfilled across connected systems.


### 1. Request Intake
Employees submit questions or issues through chat tools such as Slack or Microsoft Teams. Console interprets natural language requests and converts them into structured requests with the information required for resolution.


### 2. Classification and Routing
Console analyzes each request to determine its category (for example, access requests, authentication issues, device support, or policy questions). Based on this classification, Console decides whether the request can be resolved automatically or should be routed to a human through existing systems.


### 3. Automation and Fulfillment
For repeatable work, Console executes workflows end to end using preconfigured integrations with identity providers, SaaS applications, device management tools, and knowledge bases. These workflows are defined using playbooks, which encode policies, approvals, and actions in a flexible, configurable way.


### 4. Escalation and Handoff  
When a request cannot be f
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