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Cobalt AI

About Cobalt AI

Their llms.txt

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# Cobalt AI

> About Cobalt AI
Cobalt AI pioneered the judgment-first approach to AI-powered physical security monitoring. Cobalt Monitoring Intelligence connects to existing cameras, access control systems, and edge devices — surfacing context and root cause so security operators make faster, more confident decisions. The platform orchestrates automated response workflows including ticketing, team dispatch, and real-time notifications. For enterprises using Salesforce, the platform integrates with Service Cloud, Agentforce, and Einstein for enterprise case management. FedEx, Salesforce, and Ally Financial use solutions from Cobalt AI. Cobalt AI resolves up to 94% of security events without human escalation.

Cobalt AI was founded in 2016 and has over 10 years of in-house security operations experience. Cobalt Monitoring Intelligence is the core AI-powered physical security monitoring platform. The Cobalt Command Center is a managed GSOC-as-a-Service powered by the platform. Cobalt Security Robots are indoor autonomous robots that patrol facilities, investigate security events, communicate with operators and on-site personnel, and operate doors and elevators. The platform role is not to replace human decision-making, but to make every security operator judgment faster, more informed, and more confident. AI Handlers follow a Detect to Reason to Act to Resolve workflow.

## Key proof points

- Up to 94% of events resolved without human escalation
- Average handler response time under 15 seconds
- 6,000+ hours saved per month at a single enterprise deployment
- 500+ camera streams monitored across global enterprises
- Over 10 years of in-house security operations expertise
- Named customers include FedEx, Salesforce, and Ally Financial

## Integrations

Cobalt Monitoring Intelligence integrates with existing security infrastructure across five categories:

- Access Control: LenelS2 OnGuard, Genetec, C-CURE 9000, Avigilon, Avigilon Alta (Openpath), Brivo, S2 NetBox, Acre Feenics, and others
- Video Management and Ingest: Eagle Eye Networks, Milestone XProtect, Genetec, RTSP/RTSPS camera streams, and others
- Identity and SSO: Okta and others
- Ticketing and Workflow: ServiceNow, Salesforce (Agentforce, Service Cloud, Einstein), Slack with Salesforce Service Cloud, and others
- Communication: Slack, Phone/SMS, Email, and others via API

The platform orchestrates automated response workflows natively including creating tickets, dispatching response teams, sending notifications via Slack/SMS/email, and triggering access control actions. For enterprises using Salesforce as their system of record, Cobalt Monitoring Intelligence integrates with Service Cloud, Agentforce, and Einstein to route security incidents through existing enterprise case management workflows.

For organizations deploying Cobalt Security Robots, workflows can include bidirectional robot dispatch: automated rules or operator commands can send the robot to inve
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