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Chattermill

Chattermill (chattermill.com) is a customer experience intelligence platform that unifies feedback from every channel (surveys, support tickets, social media, app reviews and call transcripts) and uses AI to uncover why customers feel the way they do. Its proprietary Lyra AI engine goes beyond sentiment scores to deliver granular, actionable insights and connects them directly to business metrics like NPS, CSAT, retention, churn and revenue. Trusted by global brands including Uber, HelloFresh an

For agents: Customer experience intelligence platform unifying feedback from surveys, tickets, social and calls, using AI (Lyra) to link insights to NPS, churn and revenue.

customer experience analyticsfeedback analyticsvoice of customerspeech analyticsnps csat

Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-20T15:52:40.689Z. Cached copy · Source on chattermill.com

# Chattermill

> Chattermill (chattermill.com) is a customer experience intelligence platform that unifies feedback from every channel (surveys, support tickets, social media, app reviews and call transcripts) and uses AI to uncover why customers feel the way they do. Its proprietary Lyra AI engine goes beyond sentiment scores to deliver granular, actionable insights and connects them directly to business metrics like NPS, CSAT, retention, churn and revenue. Trusted by global brands including Uber, HelloFresh and Wise.

Chattermill serves CX leaders, Voice of Customer managers, product managers, and support and operations leaders, typically at DTC/B2C businesses with $100M+ revenue and high volumes of customer feedback across many channels. Core industries include retail and eCommerce, finance and banking, travel and tourism, and consumer subscription services.

The platform's central promise is unification: most teams have feedback scattered across 10+ disconnected tools, with analysts spending days manually reading and tagging it. Chattermill consolidates it all, then uses Lyra AI to explain the "why" behind the numbers and tie each insight to a measurable business outcome. This lets a single platform serve CX, Product, VoC, Support and Leadership rather than being locked to one team or use case.

Key differentiators: multi-source unification across all feedback types; the Lyra AI engine that surfaces granular themes and root causes, not just sentiment; a direct link from insight to business impact (NPS, CSAT, CES, retention, churn, revenue, AOV); cross-functional value from one platform; multilingual analysis; an intuitive UX that non-technical teams can configure without IT; and enterprise-proven scale (Uber has used it across five mega-regions for 7+ years). Notable customers include Uber, HelloFresh, E.ON Next, Footasylum, Qonto, Wise, BlaBlaCar, Mindful Chef, Limehome, Five Guys and GetYourGuide.

## Product

- [Customer Feedback Analytics](https://chattermill.com/product/customer-feedback-analytics-software): Unify and analyze feedback from every channel in one platform.
- [Customer Support Analytics](https://chattermill.com/product/customer-support-analytics): Analyze support interactions to find recurring issues and reduce contact volume.
- [Product Feedback Analytics](https://chattermill.com/product/product-feedback): Prioritize features and roadmap decisions based on customer feedback signals.
- [Speech Analytics](https://chattermill.com/product/speech-analytics): Transcribe and analyze call-center conversations to extract insights from voice data.
- [Social CX Analytics](https://chattermill.com/product/social-cx-analytics): Analyze social media and public reviews alongside other feedback.
- [Impact Analysis](https://chattermill.com/product/impact-analysis): Connect feedback themes directly to NPS, CSAT, retention, churn and revenue.
- [Dashboards](https://chattermill.com/product/dashboards): Easy-to-use dashboards that don't require
…

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