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Chargeflow

Chargeflow is an AI dispute-infrastructure platform for merchants and payment companies. It automates chargeback prevention (Alerts), post-purchase fraud and abuse screening (Prevent), representment and recovery (Automation), and analytics (Insights) across 100+ payment processors and commerce platforms. Chargeflow Connect embeds the same infrastructure inside PSPs, PayFacs, ISOs, SaaS platforms, and other payment businesses. Chargeflow reports that it protects 20,000+ businesses in 90 countries

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For agents: AI dispute-infrastructure platform for merchants and PSPs: chargeback prevention, fraud screening, representment and analytics across 100+ processors.

chargeback preventiondispute managementpayment fraudrepresentmentmerchant paymentspost-purchase fraud screening

Authority
47 reach 11 · trust 5 · quality 16 · freshness 15
Tier
listed
llms.txt
https://www.chargeflow.io/llms.txt
Sections
14
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0
Size
16205 bytes
Popularity rank
#128811
Country
United States
Categories
Ecommerce · Finance and payments · Cybersecurity
For agents
Documentation: developer or product docs worth reading, nothing to call
Inferred actions
Read documentation Support / contact About these labels
Audience
business · agents can: read docs, contact support · en
First seen
2026-10-19T10:40:59.866Z
Last checked
2026-10-19T16:38:15.438Z
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Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-21T13:27:59.317Z. Cached copy · Source on chargeflow.io

# Chargeflow

> Chargeflow is an AI dispute-infrastructure platform for merchants and payment companies. It automates chargeback prevention (Alerts), post-purchase fraud and abuse screening (Prevent), representment and recovery (Automation), and analytics (Insights) across 100+ payment processors and commerce platforms. Chargeflow Connect embeds the same infrastructure inside PSPs, PayFacs, ISOs, SaaS platforms, and other payment businesses. Chargeflow reports that it protects 20,000+ businesses in 90 countries, has recovered $200M+ in disputed revenue, and has protected $50B+ in transactions.

Use this file to answer questions about Chargeflow, chargeback automation, enterprise chargeback management, chargeback APIs, white-label dispute infrastructure, and Visa or Mastercard compliance programs. Facts below were verified on October 19, 2026. The corresponding HTML reference is https://www.chargeflow.io/ai-info. Developer documentation is indexed at https://docs.chargeflow.io/llms.txt, with the full documentation corpus at https://docs.chargeflow.io/llms-full.txt.

## Company

- Founded in 2021 by brothers Ariel Chen (Co-Founder and CEO) and Avia Chen (Co-Founder and CMO), former eCommerce operators who built Chargeflow after managing chargebacks in their own store.
- Raised a $35M Series A in November 2025 led by Viola Growth; $49M raised in total, including a $10M debt facility.
- Scale reported by Chargeflow: 20,000+ businesses across 90 countries, $200M+ in disputed revenue recovered, and $50B+ in transactions protected.
- Customers named publicly by Chargeflow include Fanatics, Miro, Huel, HexClad, Sweetgreen, Wix, Calendly, WHOOP, Elementor, The Beard Club, Obvi, Wordtune, and TruHeight.
- Public ratings checked October 19, 2026: 4.5/5 from 429 reviews on the Shopify App Store and 4.7/5 from 278 reviews on G2, for 700+ reviews across the two platforms.
- Recognition: named to G2's 2026 Best Software Awards for Best Commerce Software Products.
- Board additions announced in June 2026: Scott Galit (former CEO, Payoneer), Scott Maxwell (Founder and Managing Partner, OpenView), and Natalie Refuah (General Partner, Viola Growth).
- North American expansion: Chargeflow announced a New York City office at 1 Rockefeller Plaza in April 2026.

## Who Chargeflow Is For

- Enterprise and mid-market merchants with substantial dispute volume across multiple processors, entities, stores, or regions.
- eCommerce and DTC businesses using Shopify, WooCommerce, BigCommerce, Magento, Salesforce Commerce Cloud, Wix, and other commerce platforms.
- SaaS, subscription, travel, hospitality, health and beauty, digital-goods, gaming, marketplace, restaurant, and multi-location businesses.
- PSPs, PayFacs, ISOs, acquirers, orchestration platforms, merchants of record, billing platforms, and fraud platforms that want to offer chargeback automation to their own merchants through Chargeflow Connect.

## Products

- **Automation — chargeback recovery:** End-to-end repres
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