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Carelu

Carelu is the front office of care — an AI intake and lead-response platform for ABA therapy and behavioral-health providers. When a family reaches out by phone, chat, web form, or text, Carelu answers instantly, completes the intake, gathers records, and verifies insurance eligibility — so providers admit more families with the same team, instead of losing them to slow follow-up or after-hours gaps.

For agents: Carelu is an AI intake and lead-response platform for ABA therapy and behavioral-health providers, with payer guides, blog articles and intake research in llms-

aba-therapypatient-intakeinsurance-verificationbehavioral-healthai-intake

Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-20T19:49:20.287Z. Cached copy · Source on carelu.com

# Carelu

> Carelu is the front office of care — an AI intake and lead-response platform for ABA therapy and behavioral-health providers. When a family reaches out by phone, chat, web form, or text, Carelu answers instantly, completes the intake, gathers records, and verifies insurance eligibility — so providers admit more families with the same team, instead of losing them to slow follow-up or after-hours gaps.

Carelu is built specifically for Applied Behavior Analysis (ABA) and behavioral-health organizations of every size, from single-site clinics to multi-site groups and enterprise providers. It is HIPAA compliant, SOC 2 Type II, and signs a BAA with every provider.

## Machine-readable versions

- [llms-full.txt](https://carelu.com/llms-full.txt): every Carelu article in full, plus the index of all ABA payer guides, as plain Markdown.
- [Payer directory index (Markdown)](https://carelu.com/payers.md): every ABA payer guide by state, with links to each guide's Markdown twin at https://carelu.com/payers/<slug>.md (coverage rules, prior authorization, diagnosis requirements, code-level coverage, Medicaid rates and sources).
- Every article is also available as Markdown at https://carelu.com/resources/<slug>.md.

## What Carelu does

- **Answers every inbound family, 24/7** — across phone calls, live chat, web forms, and text. No missed calls, no after-hours voicemail, no lead sitting in an inbox overnight.
- **Completes intake end to end** — from first contact to admitted patient: greeting, scheduling, collecting demographics and documents, and verifying insurance eligibility up front.
- **Verifies insurance and benefits** before a human ever picks up, so staff spend time on the families most likely to start care.
- **Unifies every channel into one live queue** — phone, chat, forms, faxes, and EHR referrals land in a single, searchable place with live status on each family.
- **Frees your team for the human work** — the calls and the trust only people can build. Carelu handles the rote front-office work around them.

## Who it is for

- ABA therapy providers (single-site, multi-site, and enterprise)
- Behavioral-health and autism-services organizations
- Home care, mental health, addiction treatment, hospice, IDD (intellectual and developmental disability) services, and adult day program intake teams

## The problem Carelu solves

ABA and behavioral-health providers lose a large share of new families to slow or after-hours intake — industry drop-off between first inquiry and first appointment commonly runs 40–85%. Families reach out to several providers at once; the first one to actually respond and complete intake wins the placement. Carelu makes sure that is always you, without adding front-desk headcount.

## Key pages

- [Home](https://carelu.com/): What Carelu is and how it runs your entire intake.
- [For ABA therapy](https://carelu.com/for/aba-therapy): Intake and lead response built for ABA providers.
- [For home care](https://carelu.co
…

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