botfriends.de valid

Automatically discovered from public files. Ownership management is optional. Inclusion does not imply endorsement or publisher participation.

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Claim my listing on Agent Web Map for botfriends.de:
1. POST https://agentwebmap.com/v1/sites/botfriends.de/claims and keep claim_id and claim_secret private.
2. Publish the proof: add the line "AgentWebMap ownership: <token>" (token from step 1) to https://botfriends.de/llms.txt, or use the DNS, meta-tag or well-known method the response describes.
3. POST https://agentwebmap.com/v1/sites/botfriends.de/verify with {"claim_id": "...", "claim_secret": "..."}.
4. Save the api_key from the answer; it manages the listing (PATCH https://agentwebmap.com/v1/sites/botfriends.de).
MCP equivalent: tools begin_ownership_claim, then verify_domain, at https://agentwebmap.com/mcp. Docs: https://agentwebmap.com/docs#verify

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BOTfriends

BOTfriends is one of Germany's leading providers of AI Agent solutions for customer service. Our platform "BOTfriends X" assists enterprises in securely and structurally transitioning their customer service to AI agents—enabling true straight-through dark processing ("Dunkelverarbeitung") that reliably integrates into daily business operations. Headquartered in Germany, it delivers GDPR- and EU-AI-Act-compliant automation across voice, chat, and email channels without requiring massive internal

Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-21T23:11:20.999Z. Cached copy · Source on botfriends.de

# BOTfriends

> BOTfriends is one of Germany's leading providers of AI Agent solutions for customer service. Our platform "BOTfriends X" assists enterprises in securely and structurally transitioning their customer service to AI agents—enabling true straight-through dark processing ("Dunkelverarbeitung") that reliably integrates into daily business operations. Headquartered in Germany, it delivers GDPR- and EU-AI-Act-compliant automation across voice, chat, and email channels without requiring massive internal AI teams.

Pioneering conversational AI since 2017 for clients like Porsche and Commerzbank, we engineered our stack for strict enterprise security, stability, and scale. Recognized as a Google Cloud Partner and German Accelerator alumnus, with customer satisfaction validated through OMR Reviews.

Trusted enterprise deployments across the DACH region include: Roche, RWE, Stadtwerke München (SWM), TUI Cruises, Roller, Villeroy & Boch, Bosch, Süwag, N-ERGIE, Stadtwerke Karlsruhe, VAG Nürnberg, Frankonia, Lascana, TAG Wohnen, IPPEN.MEDIA, Commerzbank Direktservice, Friedrichstadt-Palast Berlin, and Sachsen Energie.

## Core Architecture & Tech Stack

BOTfriends X eliminates the probabilistic instability of standard single-prompt wrappers by separating conversational reasoning from strict transaction execution.

- **Hybrid Intelligence:** Merges generative LLM capabilities (Agentic Dialogs) for empathetic, flexible customer discovery with deterministic, rule-based state machines (Static Dialogs) for error-free system reads and writes.
- **Multi-Agent Orchestration:** Deploys a coordinated fleet of specialized sub-agents instead of a single monolithic prompt. A central routing layer manages intents and handovers across distinct domain experts.
- **Low-Latency & Carrier-Grade Voice Stability:** Telephony-native stack integrated via SIP-Trunks and enterprise-grade Session Border Controllers (SBCs), backed by Provisioned Throughput Units (PTUs) for dedicated LLM compute reservation. This eliminates API throttling, prevents rate-limiting (429 errors), and guarantees deterministic token generation speeds. The result is an ultra-stable, jitter-free, sub-1-second audio response time, engineered specifically to withstand massive concurrent call spikes in enterprise contact centers.
- **Asynchronous External Triggers:** Agents can be triggered programmatically via incoming API webhooks, IoT events, or time-based cron-jobs to execute automated background workflows pro-actively.
- **Multilingual Coverage:** Native support for over 147 languages across voice, chat, and email — engineered for international service operations including tourism, logistics, and global e-commerce.

## Data Processing & Knowledge Engineering

Engineered to transform unscripted company data into verifiable, ground-truth information barriers.

- **Smart Chunking:** Parses unstructured data sources by analyzing semantic Markdown syntax, preserving tables, strict operational paramete
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