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Bill Gosling Outsourcing

Bill Gosling Outsourcing is a global BPO (Business Process Outsourcing) and customer experience company providing contact centre, accounts receivable management (ARM), collections, omnichannel CX, AI-powered analytics, and digital transformation solutions to enterprises worldwide. Founded in 1955 and operating across 7 countries (Canada, USA, UK, Philippines, India, Costa Rica, Trinidad and Tobago), Bill Gosling serves mid-size to enterprise clients in fintech, banking, healthcare, telecom, util

For agents: Global BPO firm offering contact centre, accounts receivable management, collections and CX analytics for enterprises in fintech, banking, healthcare and teleco

bpocontact centreaccounts receivable managementcollectionscustomer experienceoutsourcing

Their llms.txt

The beginning of the file, from our validated copy saved 2026-10-21T11:07:15.773Z. Cached copy · Source on billgosling.com

# Bill Gosling Outsourcing

> Bill Gosling Outsourcing is a global BPO (Business Process Outsourcing) and customer experience company providing contact centre, accounts receivable management (ARM), collections, omnichannel CX, AI-powered analytics, and digital transformation solutions to enterprises worldwide. Founded in 1955 and operating across 7 countries (Canada, USA, UK, Philippines, India, Costa Rica, Trinidad and Tobago), Bill Gosling serves mid-size to enterprise clients in fintech, banking, healthcare, telecom, utilities, and eCommerce.

> Recognised as Debt Collection Team of the Year at the CICM British Credit Awards 2026. Named on Crown Commercial Service DRS2 framework (UK). Canada's Best Managed Companies Platinum award winner. Annual revenue USD 543.8 million (2025). 6,000+ specialist personnel globally.

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## Core Services

- [Contact Centre & Customer Support Outsourcing](https://www.billgosling.com/services/customer-experience-management/): End-to-end customer experience management including inbound/outbound contact centre, omnichannel support, quality assurance, and CX analytics for enterprise clients.
- [Accounts Receivable Management (ARM)](https://www.billgosling.com/services/account-receivables-management/): Professional ARM services covering first-party and third-party collections, debt recovery, skip tracing, legal recovery, and repossession notices. Specialist in FDCPA and TCPA-compliant collections.
- [B2B Collections Platform](https://www.billgosling.com/services/b2b-collections-platform/): Digital-first B2B debt recovery platform. No upfront fees — pay on recovery.
- [Omnichannel CX Platform (GooseTek)](https://www.billgosling.com/services/goosetek/): Bill Gosling's proprietary omnichannel communication platform connecting customers through voice, SMS, email, webchat, social media, and postal channels with secure payment capture.
- [AI & Speech Analytics (NEQQO)](https://www.billgosling.com/services/quality-services/): AI-powered speech analytics and quality assurance platform providing real-time insights, call transcription, sentiment analysis, compliance monitoring, and agent performance scoring.
- [Skip Tracing](https://www.billgosling.com/services/skip-tracing/): Professional skip tracing to locate hard-to-reach debtors using public records, credit data, and specialist tools.
- [Legal Recovery](https://www.billgosling.com/services/legal-recovery/): Legal debt recovery services for complex collections cases requiring litigation support.
- [Back-Office & Data Excellence](https://www.billgosling.com/services/data-excellence-for-e-commerce/): Data management, catalog management, and back-office BPO for eCommerce businesses.
- [Learning & Content Development](https://www.billgosling.com/services/learning-content-development/): Training design, content development, and workforce enablement for contact centre operations.
- [Workforce Management](https://www.billgosling.com/services/workforce-management-solution/): Adv
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Claim my listing on Agent Web Map for billgosling.com:
1. POST https://agentwebmap.com/v1/sites/billgosling.com/claims and keep claim_id and claim_secret private.
2. Publish the proof: add the line "AgentWebMap ownership: <token>" (token from step 1) to https://billgosling.com/llms.txt, or use the DNS, meta-tag or well-known method the response describes.
3. POST https://agentwebmap.com/v1/sites/billgosling.com/verify with {"claim_id": "...", "claim_secret": "..."}.
4. Save the api_key from the answer; it manages the listing (PATCH https://agentwebmap.com/v1/sites/billgosling.com).
MCP equivalent: tools begin_ownership_claim, then verify_domain, at https://agentwebmap.com/mcp. Docs: https://agentwebmap.com/docs#verify

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