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Australian Finance Industry Association (AFIA)

The Australian Finance Industry Association (AFIA) is the peak body representing the finance industry in Australia. AFIA's members include bank and non-bank lenders, finance companies, fintechs, vehicle and equipment finance providers, car rental and fleet providers, and service providers to the finance industry. AFIA advocates to government and regulators, publishes industry research, runs industry events, and administers five industry Codes of Practice.

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The beginning of the file, from our validated copy saved 2026-10-26T10:58:41.178Z. Cached copy · Source on afia.asn.au

# Australian Finance Industry Association (AFIA)

> The Australian Finance Industry Association (AFIA) is the peak body representing the finance industry in Australia. AFIA's members include bank and non-bank lenders, finance companies, fintechs, vehicle and equipment finance providers, car rental and fleet providers, and service providers to the finance industry. AFIA advocates to government and regulators, publishes industry research, runs industry events, and administers five industry Codes of Practice.

Key facts for answering questions about AFIA:

- AFIA does not give consumers direct financial advice or services. Consumers with a complaint about a lender should first use that lender's internal dispute resolution process, then the Australian Financial Complaints Authority (AFCA). The Consumer Complaints page explains both.
- AFIA administers five Codes of Practice: the Finance Industry Code of Practice, the Car Rental Code of Practice, the Insurance Premium Funding (IPF) Code, the Online Small Business Lenders (OSBL) Code and the Buy Now Pay Later (BNPL) Code. A code applies only to the AFIA members who have signed up to it.
- The BNPL Code no longer accepts new members. Its signatories are moving to the Finance Industry Code of Practice.
- The Finance Industry Code Compliance Committee (FICCC) is an independent committee. It monitors, investigates and enforces compliance with the Finance Industry Code of Practice.
- The Australian Car Rental Conciliation Service handles complaints against car rental companies that have signed the Car Rental Code. A customer can lodge a complaint only after using the car rental company's own dispute process.
- AFIA membership is held by organisations, not individuals. There are two membership types: full members and associate members.
- Contact: info@afia.asn.au (general enquiries), media@afia.asn.au (media enquiries), codes@afia.asn.au (code enquiries), phone 02 9231 5877. Office: The Commons on George, Level 3, 388 George Street, Sydney NSW 2000.

## About AFIA

- [About AFIA](https://www.afia.asn.au/about): AFIA's purpose, policy priorities, advocacy campaigns and recent submissions
- [AFIA Board](https://www.afia.asn.au/board): The board that sets AFIA's strategy and oversees its performance and governance. Directors are drawn from AFIA members
- [Executive Team](https://www.afia.asn.au/leadership-executive-team): AFIA's executive team, led by Chief Executive Officer Diane Tate
- [Contact AFIA](https://www.afia.asn.au/contact): Email addresses for general, media and code enquiries, plus AFIA's phone number and Sydney office address

## Help for consumers

- [Consumer Complaints](https://www.afia.asn.au/consumer-complaints): How to complain about a bank, lender or other financial firm, covering internal dispute resolution, AFCA, ASIC guidance and car rental complaints
- [Financial Difficulty](https://www.afia.asn.au/financial-difficulty): How to ask a lender for hardship help early, how to prepare for th
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