adrianswinscoe.com valid
Adrian Swinscoe
Customer and Employee Engagement | Improving Customer or Client Experience | Marketing & Business Development
For agents: Personal site of consultant Adrian Swinscoe offering customer experience advice and a blog on customer-centric, human businesses and interviews with leaders.
customer experienceemployee engagementcustomer-centric businessbusiness strategy
- Authority
- 47 reach 6 · trust 5 · quality 21 · freshness 15
- Tier
- listed
- llms.txt
- https://adrianswinscoe.com/llms.txt
- Sections
- 4
- Links
- 2029
- Size
- 674787 bytes
- Popularity rank
- #552531
- Categories
- AI and machine learning
- For agents
- Informational: content or services for people, nothing to operate
- Audience
- business · agents can: search content · en
- First seen
- 2026-10-19T10:44:04.633Z
- Last checked
- 2026-10-21T06:28:41.146Z
- Badge
Their llms.txt
The beginning of the file, from our validated copy saved 2026-10-21T06:28:31.690Z. Cached copy (size limited) · Source on adrianswinscoe.com
Generated by All in One SEO Pro v4.9.6, this is an llms.txt file, used by LLMs to index the site.
# Adrian Swinscoe
Customer and Employee Engagement | Improving Customer or Client Experience | Marketing & Business Development
## Sitemaps
- [XML Sitemap](https://www.adrianswinscoe.com/sitemap.xml): Contains all public & indexable URLs for this website.
## Posts
- [Latest articles](https://www.adrianswinscoe.com/?page_id=2318) - My blog focuses on all things related to building a more customer centric and human business, one that produces better outcomes for both its customers and its workers. Further, interviewing thought leaders, authors and leading business people who build businesses that customers love, great places to work and offer success strategies for executives and entrepreneurs are a feature of the blog.
- [Stories beat extrapolation](https://www.adrianswinscoe.com/2026/10/stories-beat-extrapolation/) - Republishing here the latest edition of my monthly newsletter on LinkedIn (The Punk CX Dispatch – Insights from the frontlines for those ready to smash the status quo and create experiences people actually love.) You can subscribe here. Stories beat extrapolation In a recent article, I used a story to describe what an agentic workday
- [Measuring what matters in enterprise AI - Interview with Ashley Gross of The Alliance](https://www.adrianswinscoe.com/2026/10/measuring-what-matters-in-enterprise-ai-interview-with-ashley-gross-of-the-alliance/) - Today’s episode of the Punk CX podcast features a chat I had with Ashley Gross, the Founder and CEO of The Alliance, an enterprise AI strategy and advisory firm. Ashley joins me today to talk about how most service AI business cases are measuring the wrong side of the ledger, what an honest AI service
- [What does 'Agentic AI' actually mean for CX teams in 2026?](https://www.adrianswinscoe.com/2026/10/what-does-agentic-ai-actually-mean-for-cx-teams-in-2026/) - I’d like to tell you a story about a social media marketing manager called Max. Prior to the advent of generative AI, a typical day for Max was normally filled with toggling between apps, hand-typing replies to overnight messages and comments, weeding out spam, trying not to lose a blank-page staring contest when trying to
- [The real bottleneck in customer experience AI - Interview with Brad Birnbaum of Kustomer](https://www.adrianswinscoe.com/2026/10/the-real-bottleneck-in-customer-experience-ai-interview-with-brad-birnbaum-of-kustomer/) - Today’s episode of the Punk CX podcast features a chat I had with Brad Birnbaum, Co-Founder & CEO of Kustomer, a top-rated AI Customer Service & CRM software platform provider. Brad and I talk about why the pace of AI adoption is not a technology problem, but rather the bottleneck sits elsewhere; how the idea
- [REDUX 3 Leading B2B Companies Share Their Secrets On How To Create A Personalized Customer Experience](https://www.adrianswinscoe.com/2026/10/redux-3-leading-b2b-companies-share-their-sec
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