# Vocalcom

> Vocalcom is an AI-powered cloud contact center (CCaaS) platform. AI agents, human agents and business systems work together to understand, act and resolve every customer interaction across voice, WhatsApp and 18+ channels. Official Meta technology partner for WhatsApp Business Calling. 25+ years, 1,250+ customers, 47+ countries.

Default language: English (/en). Also available in Spanish (/es), French (/fr) and Brazilian Portuguese (/pt-br).

## Contact Center

- [AI-Native Contact Center Software](https://www.vocalcom.ai/en/products/ai-native-contact-center-software): omnichannel contact center for human agents, more productivity, more customer choice.
- [Predictive Dialer](https://www.vocalcom.ai/en/products/predictive-dialer): progressive and predictive outbound dialing, +28% reach rate.
- [Debt Collection Dialer](https://www.vocalcom.ai/en/solutions/whatsapp-collections): automated, compliant collection calls.
- [CX Automation](https://www.vocalcom.ai/en/products/cx-automation): campaigns and automated flows connecting channels, software and actions across 18+ channels.
- [BI & Analytics](https://www.vocalcom.ai/en/products/bi-analytics): interaction-level performance and trend reporting.

## AI & Automation

- [AI Workforce](https://www.vocalcom.ai/en/products/ai-agent): omnichannel AI agents for customer service, sales, collections and appointment scheduling.
- [AI Agent Assist](https://www.vocalcom.ai/en/products/agent-assist): real-time guidance during calls, automatic summaries, compliance checks.
- [AI Trust & Governance](https://www.vocalcom.ai/en/products/ai-agent-governance): supervisors validate and take over before the AI executes anything sensitive; full traceability.
- [AI Quality Monitoring](https://www.vocalcom.ai/en/products/ai-quality-monitoring): automatic evaluation of 100% of calls and notes against policies and scripts.
- [Debt Collection AI Agent](https://www.vocalcom.ai/en/solutions/whatsapp-collections): AI agent automating payment follow-up.

## New

- [WhatsApp Business Calling](https://www.vocalcom.ai/en/products/whatsapp-business-calling): chat and verified voice calls in one WhatsApp thread; 4x more conversions.
- [Speed to Lead powered by Valoria](https://www.vocalcom.ai/en/products/speed-to-lead-dialer): caller-ID rotation, branded calling, carrier attestation; 4x more real conversations.
- [ROI calculator](https://www.vocalcom.ai/en/roi): estimate savings from AI agents.

## Industries

[Banking](https://www.vocalcom.ai/en/solutions/by-industry/banking), [Insurance](https://www.vocalcom.ai/en/solutions/by-industry/insurance), [Healthcare](https://www.vocalcom.ai/en/solutions/by-industry/healthcare), [Travel & leisure](https://www.vocalcom.ai/en/solutions/by-industry/travel-leisure), [BPO](https://www.vocalcom.ai/en/solutions/by-industry/bpo), [Retail & e-commerce](https://www.vocalcom.ai/en/solutions/by-industry/retail), [Telecommunications](https://www.vocalcom.ai/en/solutions/by-industry/telecoms), [Energy & utilities](https://www.vocalcom.ai/en/solutions/by-industry/energy-utilities)

## Company

- [Customer stories](https://www.vocalcom.ai/en/customer-stories): Allianz, Orange, Konecta, Claro, Teleperformance, Zurich, Unicaja, Stellantis.
- [Who we are](https://www.vocalcom.ai/en/company/about-us)
- [Worldwide presence](https://www.vocalcom.ai/en/company/global-presence): teams in Europe, Latin America, Middle East, Africa, Asia-Pacific.
- [Awards & certifications](https://www.vocalcom.ai/en/company/awards): ISO/IEC 27001:2022, PCI-DSS, AICPA SOC 2 Type II, EcoVadis Silver, G2 High Performer 2026, Top 50 Agentic AI Products.
- [Careers](https://www.vocalcom.ai/en/company/careers)
- [CSR](https://www.vocalcom.ai/en/company/csr)
- [Blog](https://www.vocalcom.ai/en/resources/blog)
- [Request a demo](https://www.vocalcom.ai/en/request-a-demo)