# User Evaluation > Ask real customers a question. An AI moderator interviews screened people, and each claim in the study report links to its clip. The first 3 interviews are free. ## Product - [AI customer interviews with evidence](https://www.userevaluation.com/): Ask real customers a question. An AI moderator interviews screened people, and each claim in the study report links to its clip. The first 3 interviews are free. - [Research analysis with cited answers](https://www.userevaluation.com/analysis): Put interviews, agent sessions, uploads and call recordings in one evidence base. Each claim in a study report cites a clip. Ask questions, make reports, boards and reels, and export with the citations. - [Free AI transcript analysis with cited quotes](https://www.userevaluation.com/analyze): Upload an interview transcript and ask Eva for the themes. Each theme has quotes from your transcript with citations. Free account, no credit card. - [Features: AI interviews, Swarm agents, study reports and more](https://www.userevaluation.com/features): All User Evaluation features by area: AI voice interviews, participants, Swarm browser agents, study reports with citations, Eva, the Library, links and exports, security and the API. - [AI-moderated user interviews in 48 hours](https://www.userevaluation.com/interviews): AI-moderated voice interviews with screened people. You approve the guide. We find the participants, do the interviews and send a study report with citations. From $10 for each interview. - [Done-for-you research studies](https://www.userevaluation.com/managed-study): Give us the research question. We write the guide, find participants and do AI-moderated interviews. You get a cited study report and a deck. - [Participant guarantee](https://www.userevaluation.com/participant-guarantee): Flag a weak interview and we replace the participant free. What the guarantee covers and what its limits are. - [Pricing: Free, Pro $49, Team $199](https://www.userevaluation.com/pricing): Start free with 3 interviews. Pro costs $49 a month and Team costs $199 a month. An interview costs $10 with your people, $39 with everyday people and $99 with professionals. - [How User Evaluation works: from a question to a report](https://www.userevaluation.com/product): Ask a research question. An AI moderator interviews real people. You get a report, and each claim links to the moment that it comes from. - [Swarm: AI agents as users of your product](https://www.userevaluation.com/swarm): AI agents sign up as users of your product. They keep real accounts and return each week. They find the problems that your customers find, and each problem has a replay. - [Customer research use cases](https://www.userevaluation.com/use-cases): Six workflows: customer research, sales and success, agencies, academic research, tests before launch and developer integrations. See what you get from each. ## Developers - [Developers: REST API and webhooks](https://www.userevaluation.com/developers): A REST API with bearer API keys and webhooks signed with HMAC-SHA256. Read studies, transcripts and study reports as JSON. Connect Claude Code or Cursor through the MCP server. - [Integrations: Zoom, Drive, Dropbox, Zapier](https://www.userevaluation.com/integrations): Import recordings from Zoom, Google Drive and Dropbox. Send events to Slack, Notion, Linear and other apps with signed webhooks, the API and Zapier. - [MCP server for Claude Code and Cursor](https://www.userevaluation.com/mcp): Connect Claude Code, Cursor, VS Code or Claude Desktop to User Evaluation with an API key. Read studies, transcripts and study reports, search what participants said and ask Eva. ## Company - [About](https://www.userevaluation.com/about): A small remote team since 2022. We make AI-moderated interviews with screened people, agent users in your product, and study reports that cite each claim. - [For research and design agencies](https://www.userevaluation.com/agencies): Client workspaces, branded reports and decks, and live listening on Team. Buy interviews when you need them, and pass the cost to each client. - [Ambassador and referral programme](https://www.userevaluation.com/ambassadors): Refer a customer and get 25% of their subscription each month, up to $1,000 per referral. They get 50% off. Creators also get up to $300 a post. - [Careers](https://www.userevaluation.com/careers): Join the small remote team that makes AI-moderated interviews, agent users and cited study reports. See open roles on LinkedIn, or email us. - [Contact](https://www.userevaluation.com/contact): Write to a person. Support, managed studies, security and press. We usually reply in a few hours on business days. - [Cookie policy](https://www.userevaluation.com/cookie-policy): The cookies User Evaluation sets on the site and in the app, what each one is for, and how to control them. - [Scale: SSO, audit and security review](https://www.userevaluation.com/enterprise): Research for many teams with SSO (SAML and OIDC), audit history and a security review that your procurement team can check. Talk to us. - [Get paid for user research interviews](https://www.userevaluation.com/get-paid): Take part in AI-moderated voice interviews of 15 to 30 minutes from your laptop, at a time that you select. We pay in USD by bank transfer. - [Participant consent](https://www.userevaluation.com/participant-consent): What you agree to when you take part in an AI-moderated interview on User Evaluation: what is recorded, who sees it, how you are paid, and how to withdraw. - [Privacy policy](https://www.userevaluation.com/privacy): How User Evaluation collects, uses, shares and protects personal information from customers, interview participants and visitors. - [Security and privacy](https://www.userevaluation.com/security): How User Evaluation protects interview and product data. Encryption in transit, SSO, two-step sign-in, consent before a recording, GDPR rights and private workspaces. - [Terms of service](https://www.userevaluation.com/terms): The User Terms of Service for User Evaluation, a product of Neu Software LLC: accounts, plans, interviews, agent users, liability and disputes. ## Articles - [5 most common UX research challenges and their solutions](https://www.userevaluation.com/post/5-most-common-ux-research-challenges-and-their-solutions): Discover the most frequent UX research challenges teams face and learn practical solutions to overcome them effectively. - [Swarm Agents Now Browse Like People: Real Browsers, Human Input, and Patience](https://www.userevaluation.com/post/ai-agents-that-browse-like-people): Swarm agents now browse in a real, visible browser, move and type like people, and wait out slow pages, so bot checks and slow steps stop ending your tests. - [Swarm Agents See the Page: Screenshots, Console Errors and Slow Requests](https://www.userevaluation.com/post/ai-agents-that-see-the-page): Swarm agents now look at a screenshot every turn and read console errors, failed and slow requests, so findings include technical issues, not just UX. - [AI Agents vs Real Users: When to Test with Which](https://www.userevaluation.com/post/ai-agents-vs-real-users): AI browser agents and real users answer different questions. A practical guide to when to test with agents, when only people will do, and how to combine them. - [How AI Follow-Up Questions Fix Unmoderated Testing's Biggest Weakness](https://www.userevaluation.com/post/ai-follow-up-questions-unmoderated-usability-testing): Unmoderated usability testing has always traded depth for scale: nobody is there to ask why. - [AI in Inclusive UX: Transforming UX with Diverse Voices](https://www.userevaluation.com/post/ai-in-ux-transforming-ux-with-diverse-voices): The article highlights how AI tools enhance UX research by revealing diverse user insights and promoting inclusivity for better design and user satisfaction. - [AI Interview Software Compared: A 2026 Buyer's Guide](https://www.userevaluation.com/post/ai-interview-software-buyers-guide): AI interview tools all promise depth at scale, but they differ in the ways that matter most. - [AI-Moderated vs Human-Moderated Interviews: A Decision Framework](https://www.userevaluation.com/post/ai-moderated-vs-human-moderated-interviews): AI moderators are fast, cheap, and consistent. Human moderators bring empathy and judgment. - [AI + Human Intuition = Outstanding UX Insights](https://www.userevaluation.com/post/ai-plus-human-intuition-equals-outstanding-ux-insights): Why UX design works best when AI handles the data and human intuition and ethics handle the judgment. - [AI Research vs Traditional Research Panels: Cost, Speed, and Quality](https://www.userevaluation.com/post/ai-research-vs-traditional-research-panels): Traditional research panels and focus groups still dominate budgets, but AI research platforms now deliver comparable depth in days for a fraction of the cost. - [Best AI User Research Tools in 2026](https://www.userevaluation.com/post/best-ai-user-research-tools-2026): AI has split user research tooling into distinct categories, and no single tool wins all of them. - [Best ChatGPT prompts for UX researchers](https://www.userevaluation.com/post/best-chatgpt-prompts-for-ux-researchers): We've shortlisted some UX research use cases and the best ChatGPT prompts for you. Take a look and let us know what you think! - [Confirm with 5 People: Turn AI Agent Findings into a Real Study in One Click](https://www.userevaluation.com/post/confirm-agent-findings-with-real-people): One button turns a Swarm run's AI agent findings into a draft study with 5 real people, one question per finding. Review it, see the price, then launch. - [Plug Research Into Your AI Stack: Connecting Insights via API and MCP](https://www.userevaluation.com/post/connect-research-to-ai-stack-api-mcp): Your research insights are most valuable when the rest of your stack can reach them. - [Consolidating Your Research Stack: One Platform vs Four or Five Point Tools](https://www.userevaluation.com/post/consolidating-your-research-stack): Most research teams run three to five separate tools, and in 2026 many are trying to collapse that into one. - [Continuous Discovery with AI: From Project-Based to Always-On Research](https://www.userevaluation.com/post/continuous-discovery-with-ai): Continuous discovery asks teams to talk to customers every week, all year. For most teams that was impossible to sustain. - [Conveo Alternative: Try the AI Interview, Then Buy It Yourself](https://www.userevaluation.com/post/conveo-alternative-self-serve-ai-interviews): Conveo is the rare AI-interview vendor that lets visitors take a live sample interview. - [Data collection methods for qualitative and quantitative research](https://www.userevaluation.com/post/data-collection-methods-for-qualitative-and-quantitative-research): The data collection methods used in qualitative and quantitative research, what each one is good for, and how to choose the right method for your study. - [Dovetail Alternative: When You Need the Interviews, Not Just the Repository](https://www.userevaluation.com/post/dovetail-alternative-self-serve-ai-interviews): Dovetail stores research you already collected. User Evaluation recruits, runs AI-moderated interviews, and cites the evidence, from $199 a month. - [Enhancing UX with User Evaluation: A seamless integration](https://www.userevaluation.com/post/enhancing-ux-with-user-evaluation-a-seamless-integration): Looking for efficient ways to integrate User Evaluation into your UX process? This article covers what you need to know about the integration. - [From data geeks to people peeps: AI's human twist on UX](https://www.userevaluation.com/post/from-data-geeks-to-people-peeps-ais-human-twist-on-ux): Learn how AI enhances UX by improving data analysis and decision-making, emphasizing the need to blend AI's analytical power with human empathy and creativity… - [Genway Alternative: Self-Serve AI Interviews With Public Pricing](https://www.userevaluation.com/post/genway-alternative-self-serve-ai-interviews): Genway offers a 14-day self-serve trial with no credit card, which most AI-interview vendors do not. - [How to Conduct Effective User Research: A Complete Guide](https://www.userevaluation.com/post/how-to-conduct-effective-user-research): A Complete Guide Looking for the best ways to improve your user research? Read this article to discover how to conduct effective user research and the details… - [How to Prove the ROI of UX Research in 2026](https://www.userevaluation.com/post/how-to-prove-ux-research-roi): Proving research ROI is the number one challenge researchers name in 2026. - [How to Recruit Research Participants Fast Without a Panel](https://www.userevaluation.com/post/how-to-recruit-research-participants-fast): Recruiting is the slowest part of most studies, and a paid panel is not your only option. - [How to Run an Unmoderated Usability Test, Start to Finish](https://www.userevaluation.com/post/how-to-run-an-unmoderated-usability-test): Unmoderated usability testing lets you watch dozens of people use your product on their own time, at a fraction of the cost of moderated sessions. - [How to synthesize qualitative data: A detailed guide](https://www.userevaluation.com/post/how-to-synthesize-qualitative-data-a-detailed-guide): Learn the best practices and methods for synthesizing qualitative research data to extract meaningful insights and patterns. - [How To Write A Discussion Guide: Best Practices](https://www.userevaluation.com/post/how-to-write-a-discussion-guide): Learn how to create effective discussion guides for user research interviews and focus groups to gather better insights. - [How to write a UX research report: a step-by-step guide](https://www.userevaluation.com/post/how-to-write-a-ux-research-report): Learn how to create compelling UX research reports that effectively communicate findings, insights, and recommendations to stakeholders and drive design… - [How to Write Screener Questions That Filter the Right Participants](https://www.userevaluation.com/post/how-to-write-screener-questions): The wrong participants ruin a study before it starts. A good screener filters for the people whose behavior matches your real users, without tipping them off… - [From Interview Recordings to Themes in Minutes: An Automated Synthesis Walkthrough](https://www.userevaluation.com/post/interview-recordings-to-themes-walkthrough): Analyzing interviews used to mean days of transcribing and tagging. - [Listen Labs Alternative: Self-Serve AI Interviews for Smaller Teams](https://www.userevaluation.com/post/listen-labs-alternative-self-serve-ai-interviews): Listen Labs helped define AI-moderated research for enterprise teams. - [Maze AI Moderator Alternative: Self-Serve AI Interviews From Day One](https://www.userevaluation.com/post/maze-ai-moderator-alternative-self-serve-ai-interviews): Maze's AI Moderator lives on sales-led Business and Organization tiers. - [Outset Alternative: AI Interviews Without a Sales-Led Rollout](https://www.userevaluation.com/post/outset-alternative-self-serve-ai-interviews): Yes, adaptive follow-ups included: exploratory AI interviews you can start today, self-serve from $10 per interview, all-in, no sales-led rollout. - [Research Democratization Done Safely: Letting PMs and Designers Run Studies](https://www.userevaluation.com/post/research-democratization-done-safely): More non-researchers are running studies than ever, and without guardrails that means more biased, sloppy research. - [Set Up a Swarm Run in Chat: One Message, Sensible Defaults, Your Own Personas](https://www.userevaluation.com/post/set-up-a-swarm-run-in-chat): Ask Eva for a Swarm run and get a ready run card at once: 5 agents, desktop, run once. Change anything in tabbed settings and add your own personas. - [The State of AI in UX Research 2026](https://www.userevaluation.com/post/state-of-ai-ux-research-2026): AI use in user research jumped to 69% in a single year, research became central to business strategy, and non-researchers are running studies. - [Strella Alternative: Self-Serve AI Research With Real Participants](https://www.userevaluation.com/post/strella-alternative-self-serve-ai-interviews): Strella is part of the enterprise AI interview platform category. - [Captcha Hand-off: When a Swarm Agent Gets Stuck, It Raises a Hand](https://www.userevaluation.com/post/swarm-captcha-hand-off): Swarm agents no longer fail at captchas. The agent raises a hand, you solve the check in its live browser, and hand it back so the test carries on. - [Swarm Findings, Triaged: One List, Real Screenshots and Issues on the Flow Map](https://www.userevaluation.com/post/swarm-findings-triage-and-flow-map): Swarm now triages agent findings into one set with a summary, shows real screenshots for each, and places issues on the flow map beside the screen they hit. - [Synthetic Users vs Real Participants: What the 2026 Research Actually Shows](https://www.userevaluation.com/post/synthetic-users-vs-real-participants): Half of researchers call synthetic users the trend of 2026. The NN/g evidence says where they fail, where they genuinely help, and when only real people will… - [The benefits of user research: Why you should do it](https://www.userevaluation.com/post/the-benefits-of-user-research): Explore the key benefits of user research and understand how it can improve product development, enhance user satisfaction, and drive business success. - [Thematic Analysis With AI: A Step-by-Step Workflow](https://www.userevaluation.com/post/thematic-analysis-with-ai): AI now powers most qualitative analysis, cutting the time to code transcripts and find themes by more than half. - [Top 11 AI tools for UX Research in 2024](https://www.userevaluation.com/post/top-10-ai-tools-for-ux-research-in-2024): Looking for AI-powered tools designed to help UX researchers? Read this article to discover the best AI tools for UX research and their unique features. - [Top 5 AI prompts for user research note-taking](https://www.userevaluation.com/post/top-5-ai-prompts-for-user-research-note-taking): Five copy-and-paste prompts that turn interview recordings into summaries, insights, sentiment, and pain points. See the exact wording for each one. - [AI Data Analysis: 9 Tools Compared (2026)](https://www.userevaluation.com/post/top-9-ai-tools-for-data-analysis): AI data analysis explained in one paragraph, then 9 tools compared: what each is good at, where it falls short, and which fits qualitative research vs BI. - [Translating Research Insights Into Business Metrics Stakeholders Care About](https://www.userevaluation.com/post/translating-research-insights-into-business-metrics): A great insight that stakeholders ignore changes nothing. The skill that separates research that drives decisions from research that gets shelved is… - [Types of Qualitative Research Methods: Use and Examples](https://www.userevaluation.com/post/types-of-qualitative-research-methods-use-and-examples): The main types of qualitative research explained, with the techniques for each, worked examples, and how to choose the right method. - [Quantitative Research Methods: The 4 Types, 3 Techniques and Examples](https://www.userevaluation.com/post/types-of-quantitative-research-methods-use-and-examples): Quantitative research methods explained: the 4 designs (descriptive, correlational, quasi-experimental, experimental), 3 data-collection techniques, worked… - [Types of User Research: A Complete Guide](https://www.userevaluation.com/post/types-of-user-research): Explore the different types of user research methods including qualitative, quantitative, and mixed methods approaches to help you choose the right research… - [Versive Alternative: Voice-First AI Interviews With No Card Required](https://www.userevaluation.com/post/versive-alternative-ai-interviews-transparent-pricing): Versive publishes real prices and offers a self-serve trial, which is rare in this category. - [Voice AI Interviews: How to Run Qualitative Research at Scale](https://www.userevaluation.com/post/voice-ai-interviews-qualitative-research-at-scale): Voice AI can now conduct natural, spoken interviews with hundreds of participants at once. - [Watch Swarm Agents Work Live, Then Replay Every Step](https://www.userevaluation.com/post/watch-swarm-agents-live): The Swarm run page now shows agents browsing in real time. The replay follows the newest step live, and finished sessions play back step by step in seconds. - [What Are AI-Moderated Interviews? How They Work and When to Use Them](https://www.userevaluation.com/post/what-are-ai-moderated-interviews): AI-moderated interviews let an AI agent run adaptive, one-on-one conversations with real participants at scale. - [What is Mixed Methods Research: A Detailed Overview](https://www.userevaluation.com/post/what-is-mixed-methods-research): Discover what mixed methods research is, how to implement it effectively, and why combining qualitative and quantitative approaches can provide comprehensive… - [Workspace Housekeeping: Deletes That Really Delete, and Project Context in a Click](https://www.userevaluation.com/post/workspace-housekeeping-deletes-and-project-context): Deleting a file, study, report, clip or reel in User Evaluation now removes its stored files too. Plus a searchable, multi-select picker for project context.