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# The Beryl Institute

## Sitemaps
- [XML Sitemap](https://theberylinstitute.org/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [Finding the Way: Creating Confidence in Healthcare Navigation](https://theberylinstitute.org/press-release/finding-the-way-creating-confidence-in-healthcare-navigation/): https://theberylinstitute.org/wp-content/uploads/2026/10/Press-Release-Wayfinding-Paper-5.pdf
- [New Report Reveals What Drives Healthcare Choice, Trust, and Recommendation](https://theberylinstitute.org/press-release/new-report-reveals-what-drives-healthcare-choice-trust-and-recommendation/): https://theberylinstitute.org/wp-content/uploads/2026/09/Press-Release-Pulse-Sept-2026-.pdf
- [New Findings Reveal Identity and Immigration Status  Shape Healthcare Access and Experience in the U.S.](https://theberylinstitute.org/press-release/new-findings-reveal-identity-and-immigration-status-shape-healthcare-access-and-experience-in-the-u-s/): https://theberylinstitute.org/wp-content/uploads/2026/04/Press-Release-PX-Pulse-April-2026.pdf
- [Patient Experience Grant Program Recipients Announced by The Beryl Institute](https://theberylinstitute.org/press-release/patient-experience-grant-program-recipients-announced-by-the-beryl-institute/): https://www.prnewswire.com/news-releases/patient-experience-grant-program-recipients-announced-by-the-beryl-institute-302601259.html
- [Artificial Intelligence and its Impact on Advancing Patient Experience](https://theberylinstitute.org/press-release/artificial-intelligence-and-its-impact-on-advancing-patient-experience/): https://www.prnewswire.com/news-releases/artificial-intelligence-and-its-impact-on-advancing-patient-experience-302580115.html
- [Healthcare Leaders Call for Stronger Commitment to Human Experience](https://theberylinstitute.org/press-release/healthcare-leaders-call-for-stronger-commitment-to-human-experience/): https://www.prnewswire.com/news-releases/healthcare-leaders-call-for-stronger-commitment-to-human-experience-302553118.html
- [Fewer Than Half of Americans See U.S. Healthcare in a Positive Light: Consumers Call for a More Affordable, Accessible, and Trustworthy System](https://theberylinstitute.org/press-release/fewer-than-half-of-americans-see-u-s-healthcare-in-a-positive-light-consumers-call-for-a-more-affordable-accessible-and-trustworthy-system/): https://www.prnewswire.com/news-releases/fewer-than-half-of-americans-see-us-healthcare-in-a-positive-light-consumers-call-for-a-more-affordable-accessible-and-trustworthy-system-302502680.html
- [Restoring the Heart of Healthcare](https://theberylinstitute.org/press-release/patient-experience-university-pxu-launched-by-the-beryl-institute/): https://www.prnewswire.com/news-releases/restoring-the-heart-of-healthcare-302441034.html
- [Patient Experience University (PXU) launched by The Beryl Institute](https://theberylinstitute.org/press-release/patient-experience-university-pxu-launched-by-the-beryl-institute-2/): https://www.prnewswire.com/news-releases/patient-experience-university-pxu-launched-by-the-beryl-institute-302433689.html
- [Consumer Perspective of Experience Remains Strong, Yet Consumers Unaware Of and Don’t Use Public Rating Systems](https://theberylinstitute.org/press-release/consumer-perspective-of-experience-remains-strong-yet-consumers-unaware-of-and-dont-use-public-rating-systems/): https://www.prweb.com/releases/consumer-perspective-of-experience-remains-strong-yet-consumers-unaware-of-and-dont-use-public-rating-systems-302375814.html
- [The Beryl Institute and WMTY.world Unite to Elevate Patient Voices in Global Healthcare](https://theberylinstitute.org/press-release/the-beryl-institute-and-wmty-world-unite-to-elevate-patient-voices-in-global-healthcare/): https://www.prweb.com/releases/the-beryl-institute-and-wmtyworld-unite-to-elevate-patient-voices-in-global-healthcare-302344545.html
- [Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare](https://theberylinstitute.org/press-release/return-on-human-experience-eight-principles-to-inspire-excellence-in-healthcare/): https://www.prweb.com/releases/return-on-human-experience-eight-principles-to-inspire-excellence-in-healthcare-302310410.html
- [Patient Experience Journal Releases Volume 11, Issue 3 In Association with The Beryl Institute](https://theberylinstitute.org/press-release/patient-experience-journal-releases-volume-11-issue-3-in-association-with-the-beryl-institute/): https://www.prweb.com/releases/patient-experience-journal-releases-volume-11-issue-3-in-association-with-the-beryl-institute-302306059.html
- [Expanded Global Study Highlights Consistent Priorities for Healthcare Consumers Worldwide](https://theberylinstitute.org/press-release/expanded-global-study-highlights-consistent-priorities-for-healthcare-consumers-worldwide/): https://www.prweb.com/releases/expanded-global-study-highlights-consistent-priorities-for-healthcare-consumers-worldwide-302273222.html
- [Patient Experience Journal Releases Volume 11, Issue 2 in association with The Beryl Institute](https://theberylinstitute.org/press-release/patient-experience-journal-releases-volume-11-issue-2-in-association-with-the-beryl-institute/): https://www.prweb.com/releases/patient-experience-journal-releases-volume-11-issue-2-in-association-with-the-beryl-institute-302218303.html
- [Essential Hospitals: A Lifeline for Underserved Communities](https://theberylinstitute.org/press-release/essential-hospitals-a-lifeline-for-underserved-communities/): https://www.prweb.com/releases/essential-hospitals-a-lifeline-for-underserved-communities-302197043.html
- [91% of Consumers Prioritize Healthcare Experience, Highlighting Importance of Clear Communication and Personalized Care](https://theberylinstitute.org/press-release/91-of-consumers-prioritize-healthcare-experience-highlighting-importance-of-clear-communication-and-personalized-care/): https://www.prweb.com/releases/91-of-consumers-prioritize-healthcare-experience-highlighting-importance-of-clear-communication-and-personalized-care-302178718.html
- [Patient Experience Journal Releases Volume 11, Issue 1 in association with The Beryl Institute](https://theberylinstitute.org/press-release/patient-experience-journal-releases-volume-11-issue-1-in-association-with-the-beryl-institute/): https://www.prweb.com/releases/patient-experience-journal-releases-volume-11-issue-1-in-association-with-the-beryl-institute-302134778.html
- [Healthcare Leaders Unite to Address Creating the Best Experience for Marginalized Populations](https://theberylinstitute.org/press-release/healthcare-leaders-unite-to-address-creating-the-best-experience-for-marginalized-populations/): https://www.prweb.com/releases/healthcare-leaders-unite-to-address-creating-the-best-experience-for-marginalized-populations-302089646.html
- [Senior Experience Leaders Convene to Drive Healthcare Improvement](https://theberylinstitute.org/press-release/senior-experience-leaders-convene-to-drive-healthcare-improvement/): https://www.prweb.com/releases/senior-experience-leaders-convene-to-drive-healthcare-improvement-302083462.html
- [Hospitals Face Challenges in Safeguarding Patient Belongings](https://theberylinstitute.org/press-release/hospitals-face-challenges-in-safeguarding-patient-belongings/): https://www.prweb.com/releases/hospitals-face-challenges-in-safeguarding-patient-belongings-302050837.html
- [Patient Experience Journal, in Association with The Beryl Institute, Releases Volume 10, Issue 2](https://theberylinstitute.org/press-release/patient-experience-journal-in-association-with-the-beryl-institute-releases-volume-10-issue-2/): https://www.prweb.com/releases/patient-experience-journal-in-association-with-the-beryl-institute-releases-volume-10-issue-2-301910786.html
- [Diminished Workforces and Financial Constraints Impact Efforts to Transform Experience in Healthcare](https://theberylinstitute.org/press-release/diminished-workforces-and-financial-constraints-impact-efforts-to-transform-experience-in-healthcare/): https://www.prweb.com/releases/diminished-workforces-and-financial-constraints-impact-efforts-to-transform-experience-in-healthcare-301909712.html
- [Elevating the Human Experience in Healthcare through the Lived Experience of Patients & Families](https://theberylinstitute.org/press-release/elevating-the-human-experience-in-healthcare-through-the-lived-experience-of-patients-families/): https://www.prweb.com/releases/elevating_the_human_experience_in_healthcare_through_the_lived_experience_of_patients_families/prweb19362018.htm
- [Healthcare Executives Challenged to Prioritize Human Experience](https://theberylinstitute.org/press-release/healthcare-executives-challenged-to-prioritize-human-experience/): https://www.prweb.com/releases/healthcare_executives_challenged_to_prioritize_human_experience/prweb19189678.htm
- [Patient and family recommendations for addressing visitation policies during COVID-19](https://theberylinstitute.org/recent-news/patient-and-family-recommendations-for-addressing-visitation-policies-during-covid-19/): https://cdn.ymaws.com/www.theberylinstitute.org/resource/resmgr/pxpf/pxpf_statement_9.2020.pdf
- [The Beryl Institute Announces New Board and Council Members](https://theberylinstitute.org/press-release/the-beryl-institute-announces-new-board-and-council-members/): https://www.prweb.com/releases/the_beryl_institute_announces_new_board_and_council_members/prweb19140026.htm
- [The Evolving Role of Healthcare Volunteer Programs: Elevating the Human Experience through Generosity and Connection](https://theberylinstitute.org/press-release/the-evolving-role-of-healthcare-volunteer-programs-elevating-the-human-experience-through-generosity-and-connection-2/): https://www.prweb.com/releases/the_evolving_role_of_healthcare_volunteer_programs_elevating_the_human_experience_through_generosity_and_connection/prweb19060938.htm
- [60% Of Americans Have Had A Recent Bad Healthcare Experience, New Survey Shows](https://theberylinstitute.org/recent-news/60-of-americans-have-had-a-recent-bad-healthcare-experience-new-survey-shows/): https://www.forbes.com/sites/debgordon/2022/11/28/60-of-americans-have-had-a-recent-bad-healthcare-experience-new-survey-shows/?sh=63fc89e52adf
- [Consumer Perspectives on Quality of Healthcare Slides to All-Time Low](https://theberylinstitute.org/press-release/consumer-perspectives-on-quality-of-healthcare-slides-to-all-time-low/): https://www.prweb.com/releases/consumer_perspectives_on_quality_of_healthcare_slides_to_all_time_low/prweb19013011.htm
- [Patient Experience Journal, in Association with The Beryl Institute, Releases Volume 9, Issue 3](https://theberylinstitute.org/press-release/patient-experience-journal-in-association-with-the-beryl-institute-releases-volume-9-issue-3/): https://www.prweb.com/releases/patient_experience_journal_in_association_with_the_beryl_institute_releases_volume_9_issue_3/prweb18999868.htm
- [The Impact of Bias on Health Equity and the Human Experience](https://theberylinstitute.org/press-release/the-impact-of-bias-on-health-equity-and-the-human-experience/): https://www.prweb.com/releases/the_impact_of_bias_on_health_equity_and_the_human_experience/prweb18817232.htm
- [Restoring Safe Workplaces in Healthcare: A Commitment to the Human Experience](https://theberylinstitute.org/press-release/restoring-safe-workplaces-in-healthcare-a-commitment-to-the-human-experience/): https://www.prweb.com/releases/restoring_safe_workplaces_in_healthcare_a_commitment_to_the_human_experience/prweb18676705.htm
- [Published in association with The Beryl Institute, Patient Experience Journal Releases Volume 9, Issue 1](https://theberylinstitute.org/press-release/published-in-association-with-the-beryl-institute-patient-experience-journal-releases-volume-9-issue-1/): https://www.prweb.com/releases/published_in_association_with_the_beryl_institute_patient_experience_journal_releases_volume_9_issue_1/prweb18648850.htm
- [Consumer Perspectives on Quality of Healthcare Drop 11 Points from Q4](https://theberylinstitute.org/press-release/consumer-perspectives-on-quality-of-healthcare-drop-11-points-from-q4/): https://www.prweb.com/releases/consumer_perspectives_on_quality_of_healthcare_drop_11_points_from_q4/prweb18578909.htm
- [Integrating Patient Advocacy and Patient Experience Data can Drive Systemic Change in Healthcare](https://theberylinstitute.org/press-release/integrating-patient-advocacy-and-patient-experience-data-can-drive-systemic-change-in-healthcare/): https://www.prweb.com/releases/integrating_patient_advocacy_and_patient_experience_data_can_drive_systemic_change_in_healthcare/prweb18477950.htm
- [Patient and Care Partner Community Introduced by The Beryl Institute](https://theberylinstitute.org/press-release/patient-and-care-partner-community-introduced-by-the-beryl-institute/): https://www.prweb.com/releases/patient_and_care_partner_community_introduced_by_the_beryl_institute/prweb17616025.htm
- [Negative Perspectives on Experience at Hospitals Increase 10 Points from Q1](https://theberylinstitute.org/press-release/negative-perspectives-on-experience-at-hospitals-increase-10-points-from-q1/): https://www.prweb.com/releases/negative_perspectives_on_experience_at_hospitals_increase_10_points_from_q1/prweb18383889.htm
- [The Power of Self-healing: Improving Experience Through Mindfulness](https://theberylinstitute.org/press-release/the-power-of-self-healing-improving-experience-through-mindfulness/): https://www.prweb.com/releases/the_power_of_self_healing_improving_experience_through_mindfulness/prweb18339148.htm
- [Patient Experience Journal, Published in Association with The Beryl Institute, Releases Volume 8, Issue 3](https://theberylinstitute.org/press-release/patient-experience-journal-published-in-association-with-the-beryl-institute-releases-volume-8-issue-3/): https://www.prweb.com/releases/patient_experience_journal_published_in_association_with_the_beryl_institute_releases_volume_8_issue_3/prweb18312197.htm
- [Healthcare Revenue Cycle Identified is a Strategic Driver in Framing the Patient Journey](https://theberylinstitute.org/press-release/healthcare-revenue-cycle-identified-is-a-strategic-driver-in-framing-the-patient-journey/): https://www.prweb.com/releases/healthcare_revenue_cycle_identified_is_a_strategic_driver_in_framing_the_patient_journey/prweb18292348.htm
- [Consumers Returning to Primary and Specialty Healthcare Providers after Sharp Declines during Early Stages of COVID](https://theberylinstitute.org/press-release/consumers-returning-to-primary-and-specialty-healthcare-providers-after-sharp-declines-during-early-stages-of-covid/): https://www.prweb.com/releases/consumers_returning_to_primary_and_specialty_healthcare_providers_after_sharp_declines_during_early_stages_of_covid/prweb18218333.htm
- [Human Experience in Senior Living Communities Examined by The Beryl Institute](https://theberylinstitute.org/press-release/human-experience-in-senior-living-communities-examined-by-the-beryl-institute/): https://www.prweb.com/releases/human_experience_in_senior_living_communities_examined_by_the_beryl_institute/prweb18144198.htm
- [Patient Experience Journal Releases Volume 8, Issue 2 focused on addressing disparities and inequities in healthcare](https://theberylinstitute.org/press-release/patient-experience-journal-releases-volume-8-issue-2-focused-on-addressing-disparities-and-inequities-in-healthcare/): https://www.prweb.com/releases/patient_experience_journal_releases_volume_8_issue_2_focused_on_addressing_disparities_and_inequities_in_healthcare/prweb18114889.htm
- [The Beryl Institute Examines the Human Experience in Healthcare from a Global Perspective](https://theberylinstitute.org/press-release/the-beryl-institute-examines-the-human-experience-in-healthcare-from-a-global-perspective/): https://www.prweb.com/releases/the_beryl_institute_examines_the_human_experience_in_healthcare_from_a_global_perspective/prweb18100896.htm
- [Visitation Restrictions during COVID-19 found to have Negative Impact on Hospital Safety Outcomes and Patient Experience](https://theberylinstitute.org/press-release/visitation-restrictions-during-covid-19-found-to-have-negative-impact-on-hospital-safety-outcomes-and-patient-experience/): https://www.prweb.com/releases/visitation_restrictions_during_covid_19_found_to_have_negative_impact_on_hospital_safety_outcomes_and_patient_experience/prweb18051900.htm
- [Addressing Health Disparities Identified as Essential Factor in Transforming the Human Experience in Healthcare](https://theberylinstitute.org/press-release/addressing-health-disparities-identified-as-essential-factor-in-transforming-the-human-experience-in-healthcare/): https://www.prweb.com/releases/addressing_health_disparities_identified_as_essential_factor_in_transforming_the_human_experience_in_healthcare/prweb17995384.htm
- [Definition of Patient Experience Reexamined to Acknowledge the Human Experience in Healthcare](https://theberylinstitute.org/press-release/definition-of-patient-experience-reexamined-to-acknowledge-the-human-experience-in-healthcare/): https://www.prweb.com/releases/definition_of_patient_experience_reexamined_to_acknowledge_the_human_experience_in_healthcare/prweb17952476.htm
- [The Beryl Institute and Ipsos Release New Issue of PX Pulse](https://theberylinstitute.org/press-release/the-beryl-institute-and-ipsos-release-new-issue-of-px-pulse/): https://www.prweb.com/releases/the_beryl_institute_and_ipsos_release_new_issue_of_px_pulse/prweb17927579.htm
- [Patient Experience Journal Announces 2021 PXJ Award Recipients](https://theberylinstitute.org/press-release/patient-experience-journal-announces-2021-pxj-award-recipients/): https://www.prweb.com/releases/patient_experience_journal_announces_2021_pxj_award_recipients/prweb17912698.htm
- [The Beryl Institute Honors Linda Van der Voort as 2021 Ruth Ravich Patient Advocacy Award Recipient](https://theberylinstitute.org/press-release/the-beryl-institute-honors-linda-van-der-voort-as-2021-ruth-ravich-patient-advocacy-award-recipient/): https://www.prweb.com/releases/the_beryl_institute_honors_linda_van_der_voort_as_2021_ruth_ravich_patient_advocacy_award_recipient/prweb17908949.htm
- [The Beryl Institute Honors Maura Campbell with the 2021 Volunteer Professionals Award for Excellence](https://theberylinstitute.org/press-release/the-beryl-institute-honors-maura-campbell-with-the-2021-volunteer-professionals-award-for-excellence/): https://www.prweb.com/releases/the_beryl_institute_honors_maura_campbell_with_the_2021_volunteer_professionals_award_for_excellence/prweb17908953.htm
- [Carol Santalucia Honored as 2021 Wendy Leebov Championing Experience Award Recipient](https://theberylinstitute.org/press-release/carol-santalucia-honored-as-2021-wendy-leebov-championing-experience-award-recipient/): https://www.prweb.com/releases/carol_santalucia_honored_as_2021_wendy_leebov_championing_experience_award_recipient/prweb17904189.htm
- [Patient Experience Journal Releases Spring Issue, Volume 8, Issue 1](https://theberylinstitute.org/press-release/patient-experience-journal-releases-spring-issue-volume-8-issue-1/): https://www.prweb.com/releases/patient_experience_journal_releases_spring_issue_volume_8_issue_1/prweb17901739.htm
- [Patient Experience Innovation Award Recipients Announced by The Beryl Institute](https://theberylinstitute.org/press-release/patient-experience-innovation-award-recipients-announced-by-the-beryl-institute/): https://www.prweb.com/releases/patient_experience_innovation_award_recipients_announced_by_the_beryl_institute/prweb17897051.htm
- [The great transformation in healthcare: How it will impact patient experience](https://theberylinstitute.org/recent-news/the-great-transformation-in-healthcare-how-it-will-impact-patient-experience/): https://cloudblogs.microsoft.com/industry-blog/microsoft-in-business/health/2021/04/27/the-great-transformation-in-healthcare-how-it-will-impact-patient-experience/
- [Declaration for Human Experience Calls for Transformation of Healthcare](https://theberylinstitute.org/press-release/declaration-for-human-experience-calls-for-transformation-of-healthcare/): https://www.prweb.com/releases/declaration_for_human_experience_calls_for_transformation_of_healthcare/prweb17892968.htm
- [The Human Experience in Ambulatory Care Explored by The Beryl Institute](https://theberylinstitute.org/press-release/the-human-experience-in-ambulatory-care-explored-by-the-beryl-institute/): https://www.prweb.com/releases/the_human_experience_in_ambulatory_care_explored_by_the_beryl_institute/prweb17839156.htm
- [Consumer Perspectives on Patient Experience Explored by The Beryl Institute](https://theberylinstitute.org/press-release/consumer-perspectives-on-patient-experience-explored-by-the-beryl-institute/): https://www.prweb.com/releases/consumer_perspectives_on_patient_experience_explored_by_the_beryl_institute/prweb17790871.htm
- [The Beryl Institute Announces Launch of Global Council, Expanding the Global Experience Movement](https://theberylinstitute.org/press-release/the-beryl-institute-announces-launch-of-global-council-expanding-the-global-experience-movement/): https://www.prweb.com/releases/the_beryl_institute_announces_launch_of_global_council_expanding_the_global_experience_movement/prweb17749931.htm
- [Assessing Patient Financial Experience, Quality of Care Amidst COVID-19](https://theberylinstitute.org/recent-news/assessing-patient-financial-experience-quality-of-care-amidst-covid-19/): https://www.xtelligentmedia.com/podcasts/assessing-patient-financial-experience-quality-of-care-amidst-covid-19
- [Let patients speak for themselves on the Biden task force and elsewhere](https://theberylinstitute.org/recent-news/let-patients-speak-for-themselves-on-the-biden-task-force-and-elsewhere/): https://www.statnews.com/2020/12/14/let-patients-speak-for-themselves-on-biden-task-force-and-elsewhere/
- [The Beryl Institute Announces Launch of Ambulatory Care Council](https://theberylinstitute.org/press-release/the-beryl-institute-announces-launch-of-ambulatory-care-council/): https://www.prweb.com/releases/the_beryl_institute_announces_launch_of_ambulatory_care_council/prweb17586269.htm
- [Patient Experience Journal Releases Fall 2020 Issue: Volume 7, Issue 3](https://theberylinstitute.org/press-release/patient-experience-journal-releases-fall-2020-issue-volume-7-issue-3/): https://www.prweb.com/releases/patient_experience_journal_releases_fall_2020_issue_volume_7_issue_3/prweb17540883.htm
- [Actions That Lead to an Excellent Diagnostic Experience Explored by The Beryl Institute](https://theberylinstitute.org/press-release/actions-that-lead-to-an-excellent-diagnostic-experience-explored-by-the-beryl-institute/): https://www.prweb.com/releases/actions_that_lead_to_an_excellent_diagnostic_experience_explored_by_the_beryl_institute/prweb17526063.htm
- [The New Existence: An Action Plan for the Future of Healthcare Introduced by The Beryl Institute](https://theberylinstitute.org/press-release/the-new-existence-an-action-plan-for-the-future-of-healthcare-introduced-by-the-beryl-institute/): https://www.prweb.com/releases/the_new_existence_an_action_plan_for_the_future_of_healthcare_introduced_by_the_beryl_institute/prweb17518057.htm
- [Americans Re-engaging With Their Physicians and Undergoing Tests](https://theberylinstitute.org/press-release/americans-re-engaging-with-their-physicians-and-undergoing-tests/): https://www.prweb.com/releases/americans_re_engaging_with_their_physicians_and_undergoing_tests/prweb17487884.htm
- [Patient Experience Grant and Scholar Program Recipients Announced by The Beryl Institute](https://theberylinstitute.org/press-release/patient-experience-grant-and-scholar-program-recipients-announced-by-the-beryl-institute/): https://www.prweb.com/releases/patient_experience_grant_and_scholar_program_recipients_announced_by_the_beryl_institute/prweb17420664.htm
- [Innovations in Patient Experience Explored by The Beryl Institute](https://theberylinstitute.org/press-release/innovations-in-patient-experience-explored-by-the-beryl-institute/): https://www.prweb.com/releases/innovations_in_patient_experience_explored_by_the_beryl_institute/prweb17437205.htm
- [The Wendy Leebov Championing Experience Award Introduced by The Beryl Institute](https://theberylinstitute.org/press-release/the-wendy-leebov-championing-experience-award-introduced-by-the-beryl-institute/): https://www.prweb.com/releases/the_wendy_leebov_championing_experience_award_introduced_by_the_beryl_institute/prweb17411890.htm
- [Patient Experience Journal Releases COVID-19 Special Issue](https://theberylinstitute.org/press-release/patient-experience-journal-releases-covid-19-special-issue/): https://www.prweb.com/releases/patient_experience_journal_releases_covid_19_special_issue/prweb17305415.htm
- [Critical Changes to Healthcare Measurement Practices Explored by The Beryl Institute](https://theberylinstitute.org/press-release/critical-changes-to-healthcare-measurement-practices-explored-by-the-beryl-institute/): https://www.prweb.com/releases/critical_changes_to_healthcare_measurement_practices_explored_by_the_beryl_institute/prweb17401457.htm
- [Recommendations Released for Addressing Healthcare Visitation Policies During COVID-19](https://theberylinstitute.org/press-release/recommendations-released-for-addressing-healthcare-visitation-policies-during-covid-19/): https://www.prweb.com/releases/recommendations_released_for_addressing_healthcare_visitation_policies_during_covid_19/prweb17396620.htm
- [Association of Health Care Volunteer Resource Professionals to Join The Beryl Institute](https://theberylinstitute.org/press-release/association-of-health-care-volunteer-resource-professionals-to-join-the-beryl-institute/): https://www.prweb.com/releases/association_of_health_care_volunteer_resource_professionals_to_join_the_beryl_institute/prweb17287183.htm
- [New Data Shows Significant Drop in Number of Americans Visiting Their Primary Care Doctor, Specialists, and Undergoing Medical Tests – As COVID-19 Cases Spike](https://theberylinstitute.org/press-release/new-data-shows-significant-drop-in-number-of-americans-visiting-their-primary-care-doctor-specialists-and-undergoing-medical-tests-as-covid-19-cases-spike/): https://www.prweb.com/releases/new_data_shows_significant_drop_in_number_of_americans_visiting_their_primary_care_doctor_specialists_and_undergoing_medical_tests_as_covid_19_cases_spike/prweb17285659.htm
- [Healthcare’s Shift to Virtual Connection during COVID-19 Crisis Explored by The Beryl Institute](https://theberylinstitute.org/press-release/healthcares-shift-to-virtual-connection-during-covid-19-crisis-explored-by-the-beryl-institute/): https://www.prweb.com/releases/healthcares_shift_to_virtual_connection_during_covid_19_crisis_explored_by_the_beryl_institute/prweb17263150.htm
- [Human Experience 2030 Report Released by The Beryl Institute](https://theberylinstitute.org/press-release/human-experience-2030-report-released-by-the-beryl-institute/): https://www.prweb.com/releases/human_experience_2030_report_released_by_the_beryl_institute/prweb17220382.htm
- [We must partner with patients as we redefine healthcare in the post-COVID-19 era](https://theberylinstitute.org/recent-news/we-must-partner-with-patients-as-we-redefine-healthcare-in-the-post-covid-19-era/): https://www.beckershospitalreview.com/patient-experience/we-must-partner-with-patients-as-we-redefine-healthcare-in-the-post-covid-19-era.html
- [Honoring Human Service Site Launched By The Beryl Institute](https://theberylinstitute.org/press-release/honoring-human-service-site-launched-by-the-beryl-institute/): https://www.prweb.com/releases/honoring_human_service_site_launched_by_the_beryl_institute/prweb17165460.htm
- [An Unwavering Commitment to Human Experience](https://theberylinstitute.org/press-release/an-unwavering-commitment-to-human-experience/): These are trying times. We remain caught in the grips of a global pandemic that is taking its toll on communities economically, placing strain on healthcare workers committed to tackling this crisis head on and revealing the very systemic weaknesses and inherent biases that have been just beneath the surface of our society for years. The challenge of disparity and inequity is not unique to healthcare, but in the era of COVID-19, the realization of what many knew to be true has been laid bare for all with a commitment to truth and a respect for evidence to see.
- [Patient Experience in a Pediatric Setting Examined by The Beryl Institute](https://theberylinstitute.org/press-release/patient-experience-in-a-pediatric-setting-examined-by-the-beryl-institute/): https://www.prweb.com/releases/patient_experience_in_a_pediatric_setting_examined_by_the_beryl_institute/prweb17155919.htm
- [Future of Human Experience 2030 Framework Released by The Beryl Institute](https://theberylinstitute.org/press-release/future-of-human-experience-2030-framework-released-by-the-beryl-institute/): https://www.prweb.com/releases/future_of_human_experience_2030_framework_released_by_the_beryl_institute/prweb17102853.htm
- [Patient Experience Journal Releases Spring 2020 Issue (Volume 7, Issue 1)](https://theberylinstitute.org/press-release/patient-experience-journal-releases-spring-2020-issue-volume-7-issue-1/): https://www.prweb.com/releases/patient_experience_journal_releases_spring_2020_issue_volume_7_issue_1/prweb17086029.htm
- [Patient Experience Innovation Award Recipients Announced by The Beryl Institute](https://theberylinstitute.org/press-release/patient-experience-innovation-award-recipients-announced-by-the-beryl-institute-2/): https://www.prweb.com/releases/patient_experience_innovation_award_recipients_announced_by_the_beryl_institute/prweb17071100.htm
- [The Beryl Institute-Ipsos PX Pulse Shows Fewer Americans Visiting The Doctor Amidst COVID-19 Pandemic, But Americans Are Increasingly Satisfied With Healthcare Quality](https://theberylinstitute.org/press-release/the-beryl-institute-ipsos-px-pulse-shows-fewer-americans-visiting-the-doctor-amidst-covid-19-pandemic-but-americans-are-increasingly-satisfied-with-healthcare-quality/): https://www.prweb.com/releases/the_beryl_institute_ipsos_px_pulse_shows_fewer_americans_visiting_the_doctor_amidst_covid_19_pandemic_but_americans_are_increasingly_satisfied_with_healthcare_quality/prweb17059854.htm
- [Patient Advocacy Council of The Beryl Institute Honors Ashley Egan as 2020 Ruth Ravich Patient Advocacy Award Recipient](https://theberylinstitute.org/press-release/patient-advocacy-council-of-the-beryl-institute-honors-ashley-egan-as-2020-ruth-ravich-patient-advocacy-award-recipient/): https://www.prweb.com/releases/patient_advocacy_council_of_the_beryl_institute_honors_ashley_egan_as_2020_ruth_ravich_patient_advocacy_award_recipient/prweb17053850.htm
- [Improvements to Modernize Patient Experience Surveys Recommended by Patient Experience Policy Forum](https://theberylinstitute.org/press-release/improvements-to-modernize-patient-experience-surveys-recommended-by-patient-experience-policy-forum/): https://www.prweb.com/releases/improvements_to_modernize_patient_experience_surveys_recommended_by_patient_experience_policy_forum/prweb16986180.htm
- [The Beryl Institute Announces Reformatting of Patient Experience Conference 2020](https://theberylinstitute.org/press-release/the-beryl-institute-announces-reformatting-of-patient-experience-conference-2020/): https://www.prweb.com/releases/the_beryl_institute_announces_reformatting_of_patient_experience_conference_2020/prweb16981517.htm
- [Patient Experience Journal Announces Inaugural PXJ Award Recipients](https://theberylinstitute.org/press-release/patient-experience-journal-announces-inaugural-pxj-award-recipients/): https://www.prweb.com/releases/patient_experience_journal_announces_inaugural_pxj_award_recipients/prweb16949750.htm
- [Integration of Safety, Quality and Experience Efforts Believed to Drive the Best in Healthcare Outcomes](https://theberylinstitute.org/press-release/integration-of-safety-quality-and-experience-efforts-believed-to-drive-the-best-in-healthcare-outcomes/): https://www.prweb.com/releases/integration_of_safety_quality_and_experience_efforts_believed_to_drive_the_best_in_healthcare_outcomes/prweb16926541.htm
- [Personal Patient Experience Outranks Health Industry Satisfaction](https://theberylinstitute.org/recent-news/personal-patient-experience-outranks-health-industry-satisfaction/): https://patientengagementhit.com/news/personal-patient-experience-outranks-health-industry-satisfaction?utm_content=114385350&utm_medium=social&utm_source=twitter&hss_channel=tw-2330019438 
- [New Study – The Beryl Institute-Ipsos PX Pulse: Finds U.S. Patients More Positive About Their Own Healthcare Experiences Than Their Overall View of Quality of Care](https://theberylinstitute.org/press-release/new-study-the-beryl-institute-ipsos-px-pulse-finds-u-s-patients-more-positive-about-their-own-healthcare-experiences-than-their-overall-view-of-quality-of-care/): https://www.prweb.com/releases/new_study_the_beryl_institute_ipsos_px_pulse_finds_u_s_patients_more_positive_about_their_own_healthcare_experiences_than_their_overall_view_of_quality_of_care/prweb16863132.htm
- [The Beryl Institute Offers Recommendations to Elevate Experience for those Living with Dementia](https://theberylinstitute.org/press-release/the-beryl-institute-offers-recommendations-to-elevate-experience-for-those-living-with-dementia/): https://www.prweb.com/releases/the_beryl_institute_offers_recommendations_to_elevate_experience_for_those_living_with_dementia/prweb16842511.htm
- [Patient Experience Grant and Scholar Program Recipients Announced by The Beryl Institute](https://theberylinstitute.org/press-release/patient-experience-grant-and-scholar-program-recipients-announced-by-the-beryl-institute-2/): https://www.prweb.com/releases/patient_experience_grant_and_scholar_program_recipients_announced_by_the_beryl_institute/prweb16683507.htm
- [Patient Experience Grant and Scholar Program Recipients Announced by The Beryl Institute](https://theberylinstitute.org/press-release/patient-experience-grant-and-scholar-program-recipients-announced-by-the-beryl-institute-6/): https://www.prweb.com/releases/2015/10/prweb13052053.htm
- [Patient Experience Conference 2020 Program Announced by The Beryl Institute](https://theberylinstitute.org/press-release/patient-experience-conference-2020-program-announced-by-the-beryl-institute/): https://www.prweb.com/releases/patient_experience_conference_2020_program_announced_by_the_beryl_institute/prweb16649826.htm
- [Patient Experience Conference 2020 Keynote Speakers Announced by The Beryl Institute](https://theberylinstitute.org/press-release/patient-experience-conference-2020-keynote-speakers-announced-by-the-beryl-institute/): https://www.prweb.com/releases/patient_experience_conference_2020_keynote_speakers_announced_by_the_beryl_institute/prweb16602968.htm
- [Foundational Role of Experience in Healthcare Affirmed through Global Trends and Insights](https://theberylinstitute.org/press-release/foundational-role-of-experience-in-healthcare-affirmed-through-global-trends-and-insights/): https://www.prweb.com/releases/foundational_role_of_experience_in_healthcare_affirmed_through_global_trends_and_insights/prweb16563254.htm
- [The Role of Healthcare Patient Advocates Examined by The Beryl Institute](https://theberylinstitute.org/press-release/the-role-of-healthcare-patient-advocates-examined-by-the-beryl-institute/): https://www.prweb.com/releases/the_role_of_healthcare_patient_advocates_examined_by_the_beryl_institute/prweb16475818.htm
- [The Beryl Institute Announces Launch of Patient Experience Physician Council](https://theberylinstitute.org/press-release/the-beryl-institute-announces-launch-of-patient-experience-physician-council/): https://www.prweb.com/releases/the_beryl_institute_announces_launch_of_patient_experience_physician_council/prweb16437017.htm

## Pages
- [Charlotte Optional Tour Following PX Roundtable](https://theberylinstitute.org/charlotte-optional-tour/): Following the roundtable, Novant Health invites you to stay a tour of their building.
- [San Francisco Optional Tour RSVP](https://theberylinstitute.org/san-francisco-tour-rsvp/): Following the roundtable, Sutter Health invites you to stay a tour of their building.
- [PXPF Advocacy & Action Center](https://theberylinstitute.org/pxpf-advocacy-action-center/)
- [](https://theberylinstitute.org/86134-2/): Please discuss these questions together and have one co-chair complete this survey on behalf of your co-chair team.
- [](https://theberylinstitute.org/regional-roundtable-host-site-interest-form/): Regional Roundtable Host Site Interest Form
- [SHSMD PX Pulse Interest Form](https://theberylinstitute.org/shsmd-px-pulse-interest-form/): Please complete the form for access to our newest edition of PX Pulse.
- [Return on HX Appendix](https://theberylinstitute.org/return-on-hx-download/): Complimentary Download of Key Takeaways and Impact Statements 
- [Dallas PX Regional Roundtable Optional Tour](https://theberylinstitute.org/dallas-px-regional-roundtable-optional-tour/): Following the roundtable, Baylor Scott & White Health invites you to stay tour of their building.
- [Ask Beryl](https://theberylinstitute.org/ask-beryl/)
- [Low Middle Income Countries Form](https://theberylinstitute.org/low-middle-income-countries-form/)
- [September Open Forum Submission](https://theberylinstitute.org/september-open-forum-submission/)
- [Supporting Partner Content Creation](https://theberylinstitute.org/supporting-partner-content-creation/)
- [New Member Toolkit](https://theberylinstitute.org/new-member-toolkit/)
- [Media Access – Wayfinding White Paper](https://theberylinstitute.org/wayfinding-white-paper-media-access/): Drawing on insights from patients, family members, subject matter experts, and healthcare organizations around the world, this paper positions wayfinding as both an operational responsibility and an essential part of the human experience of healthcare. The research identifies a central finding: Effective wayfinding is not simply about whether someone reaches a destination. It is about whether that person feels informed, capable, and supported throughout the journey.
- [Media Access – Wait Times White paper](https://theberylinstitute.org/wait-times-white-paper-media-access/): The Beryl Institute's newest white paper examines one of healthcare's most persistent challenges: waiting.
- [Patient Advocacy Collaboration Interest Form](https://theberylinstitute.org/patient-advocacy-interest-form/)
- [PX Marketplace Listing Information Request Form](https://theberylinstitute.org/px-marketplace-partner-form/)
- [WMTY Community Feedback Form](https://theberylinstitute.org/wmty-feedback/)
- [Media Access – PX Pulse April 2026](https://theberylinstitute.org/media-access-px-pulse-april-2026-2/): The latest PX Pulse reminds us that experience is deeply personal. With nearly 40% of respondents saying identity impacts their care and more than one-third pointing to immigration status as a barrier, the findings call for greater attention to trust, access, and how we meet people where they are.
- [Media Access – PX Pulse September 2026](https://theberylinstitute.org/media-access-px-pulse-september-2026/): The latest PX Pulse from The Beryl Institute reveals what drives healthcare decisions: 78% cite insurance acceptance, 73% reputation, and 69% a physician recommendation as major or critical considerations. Yet when it comes to recommending an organization, human factors rise to the top, including feeling listened to by a doctor (46%) and receiving clear explanations about care or diagnosis (37%).
- [Access the National Volunteer Services Benchmarking Report](https://theberylinstitute.org/access-the-national-volunteer-services-benchmarking-report/)
- [Beyond the Checklist: Implementing and Sustaining Patient and Family Engagement in CMS Patient Safety Structural Measures](https://theberylinstitute.org/beyond-the-checklist-implementing-and-sustaining-patient-and-family-engagement-in-cms-patient-safety-structural-measures/)
- [PXE Application to Offer Credits](https://theberylinstitute.org/pxe-interest-form/)
- [Email Signup Test](https://theberylinstitute.org/email-signup-test/)
- [WMTY Meeting Archive](https://theberylinstitute.org/wmty-meeting-archive/)
- [ELEVATE PX Speaker Disclosure Form](https://theberylinstitute.org/elevate-px-speaker-disclosure-form/)
- [Conference Outreach](https://theberylinstitute.org/conference-outreach/)
- [PXE Conflict of Interest Disclosure](https://theberylinstitute.org/pxe-conflict-of-interest-disclosure/)
- [Chicago PX Regional Roundtable Tour Interest Form](https://theberylinstitute.org/chicago-px-regional-roundtable-tour-interest-form/)
- [BOK Leadership Bundle](https://theberylinstitute.org/bok-leadership-bundle/)
- [PX Marketplace Webinars](https://theberylinstitute.org/px-marketplace-webinars/)
- [Q1 2026 PX Marketplace Webinars](https://theberylinstitute.org/q1-2026-px-marketplace-webinars/)
- [Invitation Deck](https://theberylinstitute.org/invitation-deck/)
- [Building, Revitalizing, and Sustaining PFACs](https://theberylinstitute.org/building-revitalizing-and-sustaining-pfacs/)
- [Getting the Most Out of Your Membership- Volunteer](https://theberylinstitute.org/getting-the-most-out-of-your-membership-volunteer/)
- [Getting the Most Out of Your Membership- Physician](https://theberylinstitute.org/getting-the-most-out-of-your-membership-physician/)
- [Getting the Most Out of Your Membership- Pediatric](https://theberylinstitute.org/getting-the-most-out-of-your-membership-pediatric/)
- [Getting the Most Out of Your Membership- Patient and Care Partner](https://theberylinstitute.org/getting-the-most-out-of-your-membership-patient-and-care-partner/)
- [Getting the Most Out of Your Membership- Patient Advocacy](https://theberylinstitute.org/getting-the-most-out-of-your-membership-patient-advocacy/)
- [Getting the Most Out of Your Membership- Longterm Care](https://theberylinstitute.org/getting-the-most-out-of-your-membership-longterm-care/)
- [Getting the Most Out of Your Membership – Ambulatory Care](https://theberylinstitute.org/getting-the-most-out-of-ambulatory-care/)
- [Getting the Most Out of Your Membership](https://theberylinstitute.org/getting-the-most-out-of-your-membership/)
- [Global Webinar Series](https://theberylinstitute.org/global-webinar-series/)
- [PX Pulse July 2025 Linkedin](https://theberylinstitute.org/px-pulse-july-2025-linkedin/)
- [PCPC Spotlight Member: Josh Paxton](https://theberylinstitute.org/pcpc-spotlight-member-josh-paxton/)
- [Review of the Elevate PX 2025 PCPC Gathering Rosie Bartel](https://theberylinstitute.org/review-of-the-elevate-px-2025-pcpc-gathering-rosie-bartel/)
- [Sponsorship Opportunities](https://theberylinstitute.org/regional-roundtables/sponsorship-opportunities/)
- [Cambridge, Ontario](https://theberylinstitute.org/regional-roundtables/cambridge-ontario/)
- [Philadelphia, PA](https://theberylinstitute.org/regional-roundtables/philadelphia-pa/)
- [Philadelphia, PA](https://theberylinstitute.org/regional-roundtables/philadelphia-pa-2/)
- [San Francisco, CA](https://theberylinstitute.org/regional-roundtables/san-francisco-ca/)
- [Charlotte, NC](https://theberylinstitute.org/regional-roundtables/charlotte-nc/)
- [Apply for our Community Council](https://theberylinstitute.org/regional-roundtables/apply-for-our-community-council/)
- [Middle East/North Africa](https://theberylinstitute.org/regional-roundtables/middle-east-north-africa/)
- [Chicago, IL](https://theberylinstitute.org/regional-roundtables/chicago-il-px-regional-roundtable/)
- [Cambridge Regional Roundtable Travel](https://theberylinstitute.org/cambridge-regional-roundtable-travel/)
- [Philadelphia Regional Roundtable Travel](https://theberylinstitute.org/philadelphia-regional-roundtable-travel/)
- [San Francisco Regional Roundtable Travel](https://theberylinstitute.org/san-francisco-regional-roundtable-travel/)
- [Charlotte Regional Roundtable Travel](https://theberylinstitute.org/charlotte-regional-roundtable-travel/)
- [Dallas Regional Roundtable Travel](https://theberylinstitute.org/dallas-regional-roundtable-travel/)
- [Regional Roundtables Overview](https://theberylinstitute.org/regional-roundtables/)
- [ELEVATE PX Encore Series](https://theberylinstitute.org/elevate-px-encore-series/)
- [Membership Videos](https://theberylinstitute.org/membership-videos/)
- [Celebrating Excellence in Patient Experience](https://theberylinstitute.org/global-commitment/celebrating-excellence-in-patient-experience/)
- [2025 Q4 Community Council Updates](https://theberylinstitute.org/2025-q4-community-council-updates/)
- [2025 Q3 Community Council Updates](https://theberylinstitute.org/2025-q3-community-council-updates/)
- [2025 Q2 Community Council Updates](https://theberylinstitute.org/2025-q2-community-council-updates/)
- [The Beryl Institute Promotional Communications Form](https://theberylinstitute.org/the-beryl-institute-interest-form/)
- [PX Congress Inquiry](https://theberylinstitute.org/px_congress_inquiry/)
- [Fundamentals of Patient Experience (Arabic) Interest Form](https://theberylinstitute.org/arabic-course-interest-form/)
- [Tshirt Interest Form](https://theberylinstitute.org/tshirt-interest-form/)
- [Patient Safety Measures](https://theberylinstitute.org/patient-safety-measures/)
- [Patient Experience University – About](https://theberylinstitute.org/patient-experience-university-old/patient-experience-university-about/)
- [Russell HIMSS](https://theberylinstitute.org/russell-himss/)
- [WMTY.world Events](https://theberylinstitute.org/wmty-events/)
- [WMTY.world Events](https://theberylinstitute.org/wmty-world-events/)
- [Elevate PX Orgs 2025](https://theberylinstitute.org/elevate-px-orgs-2025/)
- [State of Human Experience](https://theberylinstitute.org/state-of-human-experience/)
- [Michael Fromovitz Award](https://theberylinstitute.org/michael-fromovitz-award/)
- [Simple Page](https://theberylinstitute.org/simple-page/): With nothing much on it.
- [Global Ambassador Network](https://theberylinstitute.org/global-ambassador-network/)
- [Nurse Executive Roundtable](https://theberylinstitute.org/nurse-executive-roundtable/)
- [WINS](https://theberylinstitute.org/wins/)
- [Introduction to Patient Experience SCORM Files](https://theberylinstitute.org/introduction-to-patient-experience-scorm-files/)
- [ELEVATE PX 2025 Volunteer Opportunities](https://theberylinstitute.org/elevate-px-2025-volunteer-sign-up/): Thank you for your interest in volunteering at ELEVATE PX 2025! The success of this event would not be possible without the incredible support and contributions of our board and council members. Please share your name, contact information, and indicate the volunteer slots where you’re available and willing to serve.
- [December Newsletter](https://theberylinstitute.org/december-newsletter/)
- [WMTYworld Convening Team Information](https://theberylinstitute.org/wmtyworld-convening-team-information/)
- [Convening Team](https://theberylinstitute.org/conveningteam/)
- [Countries WMTY](https://theberylinstitute.org/wmty-countries/)
- [WMTY Resources](https://theberylinstitute.org/wmty-open-resources/): Please find a selection of open-access What Matters To You resources below.
- [Resources WMTY](https://theberylinstitute.org/what-matters-to-you-old/resources-wmty-test2/)
- [WMTY Resources](https://theberylinstitute.org/what-matters-to-you-old/wmty-resources/): Please find a selection of open-access What Matters To You resources below.
- [Physician Workgroup Inquiry](https://theberylinstitute.org/physician-workgroup-inquiry/)
- [PXPF Webinar Form](https://theberylinstitute.org/pxpf-webinar-form/)
- [Organizational Membership Investment Request](https://theberylinstitute.org/organizational-membership-investment-request/)
- [Survey Request](https://theberylinstitute.org/survey-request/)
- [FAQs Credentialing Center](https://theberylinstitute.org/faqs-credentialing-center/)
- [CAVS](https://theberylinstitute.org/cavs/)
- [CPXP Exam Overview](https://theberylinstitute.org/cpxp-exam-overview/)
- [PXEs Overview](https://theberylinstitute.org/pxes-overview/)

## Products
- [CAVS Informational Webinar: Your Guide to CAVS Credentialing Process (November 2026)](https://theberylinstitute.org/product/cavs-informational-webinar-your-guide-to-cavs-credentialing-process-november-2026/): 9:00 AM PT / 12:00 PM ET / 5:00 PM London - Considering the Certified Administrator of Volunteer Services (CAVS) designation? Join Patient Experience University (PXU), the global learning and credentialing center of The Beryl Institute, for an informational session designed to clarify what CAVS is, who it’s intended for, and how to begin your certification journey. The PXU team will walk you through eligibility requirements, the application process, what to expect from the exam, and answer your questions.
- [Caring Beyond the Physical: The Essential Role of Spiritual Care](https://theberylinstitute.org/product/caring-beyond-the-physical-the-essential-role-of-spiritual-care/): Spiritual care is more than religion. It is about helping people find meaning, hope, and connection during life's most vulnerable moments. In this episode of Humans in Healthcare, Rev. Christine Davies, Director of Spiritual Care at Robert Wood Johnson University Hospital, challenges common misconceptions about chaplaincy and illustrates how chaplains support patients, families, and healthcare professionals through life's most difficult moments. The conversation also explores the importance of human presence in an increasingly technology-driven healthcare environment. At the heart of this conversation is a powerful message: Spiritual care is everyone's responsibility.
- [Why Chaplains Are Essential to Healthcare](https://theberylinstitute.org/product/why-chaplains-are-essential-to-healthcare/): All members of the healthcare team are considered spiritual care generalists: doctors, nurses, clinical care techs, environmental workers. By really listening to how someone's doing, by using their name instead of their room number, they're all caring for the whole person in small but meaningful ways. Chaplains are the spiritual care specialists, trained to sit in the discomfort of suffering without trying to fix it. We're also one of the few disciplines in the hospital who are there for family members and staff, too. In chaplaincy training, we often say, "the patient is whoever is in front of you at that moment."
- [Healthcare Lodging: The Missing Link in the Care Continuum](https://theberylinstitute.org/product/healthcare-lodging-the-missing-link-in-the-care-continuum/): In this Learning Bite, Annie Bongiorno, Executive Director of Altrusa Hospitality House, explores why healthcare lodging is an essential part of the care continuum. She shares practical strategies for addressing lodging needs, reducing barriers to care, and supporting patients and families who travel for treatment, reinforcing that the human experience extends well beyond hospital walls.
- [Starting Strong: A Commitment to Leadership Rounding Aimed at Healing and Recovery](https://theberylinstitute.org/product/starting-strong-a-commitment-to-leadership-rounding-aimed-at-healing-and-recovery/): 11:00 AM PT / 2:00 PM ET / 7:00 PM London - Join this webinar to learn how standardized leadership rounding across clinics and hospitals enhances patient care, fosters healing, and strengthens relationships between teams and communities served. This session shares practical solutions to implementation challenges, and participants will leave with actionable tools to reduce burnout and compassion fatigue while prioritizing compassionate, patient-centered care.
- [Moments That Shape Culture: Celebrating Experiences that Foster Belonging, Trust, and Joy](https://theberylinstitute.org/product/moments-that-shape-culture-celebrating-experiences-that-foster-belonging-trust-and-joy/): 11:00 AM PT / 2:00 PM ET / 7:00 PM London - Join this webinar to explore how small, intentional moments can drive cultural change in ambulatory care. Using the Power of Moments framework, Kaiser Permanente Orange County engaged frontline teams and physician leaders to design meaningful experiences that celebrate belonging, trust and joy. Participants will gain a practical framework and tools to create their own culture-shaping peak moments.
- [Connected Care: Leading the Human Touch in a Technology-Driven Hospital](https://theberylinstitute.org/product/connected-care-leading-the-human-touch-in-a-technology-driven-hospital/): Complimentary Headliner - 7:00 AM ET / 12:00 PM London / 4:00 PM UAE (GST) - Hospitals are investing heavily in AI, automation and digital platforms, yet patients and clinicians increasingly report feeling less seen, not more. Drawing on 25 years leading hospitals across four countries, Dr Fatih Mehmet Gul argues that the human experience is not something to protect from technology; it is the organising principle that should decide how technology is used. He sets out the Connected Care framework, shares concrete examples from recent deployments including AI scribing and AI-supported patient contact centres, and gives experience leaders a practical model for making every technology decision a human-experience decision.
- [Boosting Care Experience in the ED through Volunteers](https://theberylinstitute.org/product/boosting-care-experience-in-the-ed-through-volunteers/): 11:00 AM PT / 2:00 PM ET / 7:00 PM London - Discover how one hospital transformed Emergency Department (ED) volunteers into key members of the care team to enhance patient experience, staff satisfaction, and clinical outcomes. Join this webinar to explore strategies for partnering with clinical leadership, identifying meaningful volunteer roles, and building an effective ED volunteer program. Attendees will leave with practical steps to tailor a program to their organization’s needs.
- [Building Trust Through Centering Patient Experience](https://theberylinstitute.org/product/building-trust-through-centering-patient-experience/): Complimentary Headliner - 11:00 AM PT / 02:00 PM ET / 07:00 PM London - Public trust in healthcare, public health, and biomedical innovation has reached a historic low. While many attribute this shift to the COVID-19 pandemic and social media, distrust is a deeply rooted structural challenge with centuries of history. It is driven by long-standing medical freedom movements, systemic discrimination, and earned mistrust among minoritized communities, further compounded today by tribal identity replacing objective science. This webinar will outline how to build trust in today’s environment by centering patient experience. Attendees will learn macro- and micro-level interventions designed to establish, rebuild, and sustain long-term public trust.
- [Widening the Aperture: Connecting Experience, Quality, and Safety](https://theberylinstitute.org/product/widening-the-aperture-connecting-experience-quality-and-safety/): In this episode of the PX Marketplace series, Stacy Palmer talks with Dr. Harris Baden, co-founder of Ripple Health AI, about the critical connection between patient experience, quality, and safety. Dr. Baden challenges healthcare leaders to “widen the aperture” to broaden how they view these priorities and recognize how deeply interconnected they are. Together, they explore how communication and human connection influence outcomes, why experience must be integrated into an organization’s broader quality and safety strategy, and how leaders can build cultures where patients, families, and team members feel heard, valued, and supported.
- [Building Collaboration Through a Volunteer Liaison Program](https://theberylinstitute.org/product/building-collaboration-through-a-volunteer-liaison-program/): Discover how a Volunteer Liaison Program can transform your volunteer strategy by strengthening collaboration between staff and volunteers. This session introduces a structured model that empowers staff to serve as liaisons, improving communication, supervision, and alignment with departmental goals. Attendees will explore methods for gaining staff buy-in, co-developing service descriptions, and using scheduling tools to streamline coordination. The presentation also highlights how regular check-ins, feedback loops, and relationship-building contribute to a more connected and motivated volunteer community. Attend this webinar to gain practical tools and proven strategies for fostering stronger staff-volunteer partnerships that enhance engagement, satisfaction, and long-term program success.
- [Home Health and Hospice Connection Call – Transitions From Acute to Post-Acute Care](https://theberylinstitute.org/product/home-health-and-hospice-connection-call-transitions-from-acute-to-post-acute-care/): Transitions from acute to post-acute care are critical moments in the patient and family experience. When communication, coordination, or continuity breaks down, patients and families can be left navigating uncertainty at an already vulnerable time. Join the Home Health and Hospice Workgroup for a connection call focused on strengthening care coordination and improving transitions across the care continuum.
- [Finding the Way: Creating Confidence in Healthcare Navigation](https://theberylinstitute.org/product/finding-the-way-creating-confidence-in-healthcare-navigation/): Finding one’s way through a healthcare environment should inspire confidence, not confusion. Yet for many patients, families, care partners, and even staff, navigating healthcare can become an unexpected source of stress, anxiety, and frustration. This white paper explores how healthcare organizations are rethinking wayfinding through the lens of the human experience. Drawing on insights and real-world examples from healthcare leaders, subject matter experts, patients, and families, the paper examines how organizations can create more intuitive, inclusive, and supportive wayfinding experiences across the entire healthcare journey.
- [From Asking to Action: Bringing What Matters to You to Life](https://theberylinstitute.org/product/from-asking-to-action-bringing-what-matters-to-you-to-life/): In this episode of the What Matters To You (WMTY) podcast series, Jen Rogers and Karen Turner from the WMTY Convening Team share their experiences with Kiia Lappalainen about how they have turned “What matters to you?” from a simple question into meaningful action across healthcare organizations. The duo shares how listening to patients, families, and staff can strengthen relationships, inform care, and inspire change while offering practical guidance for engaging leaders, starting small to build a “What Matters” culture with lasting impact.
- [NUHGo! Digital Wayfinding: Transforming Patient Navigation Experience](https://theberylinstitute.org/product/nuhgo-digital-wayfinding-transforming-patient-navigation-experience/): See effective wayfinding in action. This case study explores how National University Hospital (NUH) in Singapore developed NUHGo!, an integrated digital wayfinding platform that brings together technology, physical signage, and human support to help patients and visitors navigate with greater confidence and independence. Highlighted in our white paper, Finding the Way: Creating Confidence in Healthcare Navigation, the case demonstrates how thoughtful wayfinding can improve access, reduce uncertainty, and strengthen the overall care experience.
- [PX Pulse: How Experience Shapes Healthcare Choice](https://theberylinstitute.org/product/how-experience-shapes-healthcare-choice/): The latest PX Pulse reveals that cost and insurance may open the door, but listening, communication, respect, and a history of great care ultimately shape trust, loyalty, and recommendations. 
- [Animal-Assisted Services 101, Part 3: Bringing Services to Your Organization](https://theberylinstitute.org/product/animal-assisted-services-101-part-3-bringing-services-to-your-organization/): In Part 1 of this blog series, you learned about animal-assisted services, including a summary of the research, benefits, risks, and ways to keep everyone safe during human-animal interactions. In Part 2, you saw it all come together through a moment of connection in a real-life story of impact. Now you’re ready to start your own program. The following guide will help you get started.
- [Animal-Assisted Services 101, Part 2: Stories of Impact](https://theberylinstitute.org/product/animal-assisted-services-part-2-stories-of-impact/): A Child Life Specialist spotted us and called out, “We have a patient** that was admitted last night. They were involved in an accident that required surgery. They're struggling with pain, and we've tried everything we can to connect with them. Can you help?” I explained to the Child Life Specialist that we can try to visit but may need to end the visit early if the dog shows signs of stress. She runs to check with the surgeon to check for visit instructions. The surgeon gives the OK. She grabs a clean sheet from the linen closet, in case the dog is allowed to lay on the bed.
- [Animal-Assisted Services 101, Part 1: The Patient Experience](https://theberylinstitute.org/product/animal-assisted-services-101-part-1-the-patient-experience/): A horse in the lobby, a mobile fish tank making rounds, or a dog on your bed might sound unusual, until you reflect on how it made you feel about your hospital care. Did you smile when you told your family the story? Did you show your doctor or nurse the dog’s trading card, or pictures of the dog from your phone? These micro-moments illustrate the joy, connection, and psychological safety that are a hallmark of structured human-animal interactions, known as animal-assisted services, and how they transform healthcare experiences in remarkable ways.
- [How Digital Nursing Is Transforming the Patient Experience](https://theberylinstitute.org/product/how-digital-nursing-is-transforming-the-patient-experience/): Explore how Allegheny Health Network is using digital nursing to strengthen communication, streamline admissions and discharges, and provide more personalized support throughout the inpatient experience. Chiyoko Franko shares how this approach combines technology and clinical expertise to reduce bedside nurse workload, improve staff engagement, and ensure patients feel seen, heard, and cared for.
- [De l’écoute à l’action: comment la voix du patient façonne les soins?](https://theberylinstitute.org/product/de-lecoute-a-laction-comment-la-voix-du-patient-faconne-les-soins/): Webinaire gratuit en français - Comment la voix du patient façonne-t-elle vraiment la conception des soins ? Cette table ronde réunit des professionnels de santé français qui réinventent l'écoute patient pour améliorer le parcours de soins, au-delà des enquêtes classiques : patients partenaires, ateliers de co-construction, intelligence artificielle et outils numériques d'écoute.
- [Never More Hopeful: Transforming Healthcare Through Culture and Connection](https://theberylinstitute.org/product/never-more-hopeful-transforming-healthcare-through-culture-and-connection/): In this episode, Jason Wolf talks with Shella Southern, Chief Patient Experience Officer at OU Health, who shares a deeply personal and organizational journey that has shaped her perspective on human experience. From experiencing healthcare as a grieving family member to helping lead a systemwide culture transformation, she explores how listening, caring for the workforce, and co-designing change can create better experiences, and why she has never felt more hopeful about where healthcare can go.
- [Making Invisible Work Visible: Building Patient Trust](https://theberylinstitute.org/product/making-invisible-work-visible-building-patient-trust/): Much of the work that shapes a patient's experience happens before, between, and after the clinical encounter: reviewing records, reasoning through options, coordinating care, navigating barriers, and following through. Yet patients can only interpret the signals they are able to see. This webinar explores how intentional communication behaviors can make invisible work visible without adding time or scripting interactions. Stewart Williams will share research on visit-opening communication and a coaching intervention designed to demonstrate preparation, orient patients to the encounter, and invite patients to share priorities. Participants will examine how visible signals influence trust and experience outcomes, review study findings, and explore ways to translate unseen work into observable behaviors. Applicable across healthcare settings, including ambulatory, hospital, emergency, hospice, and home-based care, attendees will leave with practical tools for coaching teams, strengthening communication, and helping patients better recognize the work being done on their behalf.
- [Doing Small Things Can Equal Big Gains](https://theberylinstitute.org/product/doing-small-things-can-equal-big-gains/): In this Learning Bite, Brooke Christensen highlights how small, meaningful acts of employee recognition can have a powerful impact on both team members and patient experience. She shares how DRH Health uses patient feedback, handwritten kudos cards, and simple treats to celebrate staff, strengthen a culture of appreciation, and reinforce the connection between supporting team members and improving patient care.
- [Spiritual Care Connection Call – Looking Ahead to Spiritual Care Week](https://theberylinstitute.org/product/spiritual-care-connection-call-celebrating-spiritual-care-week/): Spiritual Care Week, celebrated October 18-24, 2026, offers an opportunity to recognize and celebrate the vital contributions of chaplains and spiritual care providers across healthcare and community settings. Join the Spiritual Care Workgroup for a connection call as we look ahead and prepare for this celebration, reflecting on the impact of spiritual care, sharing stories of meaningful practice, and exploring ways organizations can honor and support spiritual care professionals.
- [The Healing Power of Human Connection](https://theberylinstitute.org/product/the-healing-power-of-human-connection/): Complimentary - Every day, acts of compassion, kindness, and human connection shape the experiences of patients, families, and healthcare professionals. Drawing on insights from millions of stories shared around the world, this webinar explores how meaningful human interactions foster healing, build trust, strengthen teams, and create cultures where everyone can thrive. Participants will discover why compassion, meaningful recognition, and belonging are essential drivers of safety, quality, workforce engagement, and the human experience.
- [Three Strategies to Improve Inpatient PX Performance](https://theberylinstitute.org/product/three-strategies-to-improve-inpatient-px-performance/): 11:00 AM PT / 02:00 PM ET / 07:00 PM London - Patient Experience, now more than ever, is a team sport. It needs true collaboration between hospital executive, physician, and nursing leadership to impact our patients’ experience and build trust in the healthcare system. Performance depends on consistent, reliable communication at the bedside and across interdisciplinary care teams. Learn how Bon Secours St. Mary’s Hospital identified and solved the problem of variability in how consistently patients were informed of their daily plan of care. Attend this webinar to learn the three core patient experience interventions focused on standardizing communication processes, enhancing patient understanding of their care plan, and promoting patient empowerment. This webinar will arm you with key tactics to take human experience to the next level.
- [A Global Commitment to Access: Introducing “Ask Beryl”](https://theberylinstitute.org/product/a-global-commitment-to-access-introducing-ask-beryl/): by Jason A. Wolf, Ph.D., CPXP
- [Leading with Courage and Curiosity: Advancing HX Across Complex Healthcare Systems:](https://theberylinstitute.org/product/leading-with-courage-and-curiosity-advancing-hx-across-complex-healthcare-systems/): In this episode of Leading the Conversation, Jason Wolf sits down with Lai Yee Soh, Group Chief Patient Officer at Singapore’s National University Health System, to explore what it takes to advance human experience across complex healthcare systems. They discuss the power of collaboration, shared ownership, patient and family partnership, and learning across organizational and national boundaries. Lai Yee also challenges experience leaders to have the courage to remain curious, embrace complexity, and continually ask, “Who gets left behind?”
- [The Triad of High-Quality Care](https://theberylinstitute.org/product/the-triad-of-high-quality-care/): Join this webinar to explore the triad of high-quality care, which is not defined by clinical outcomes alone, but by the combined strength of quality, safety and patient experience. In Essential Hospitals, this triad is integral to building equity, trust and long-term sustainability. Healthcare leaders agree that good outcomes and a positive patient experience are equally important.
- [ELEVATE PX 2027](https://theberylinstitute.org/product/elevate-px-2027/): ELEVATE PX is a gathering that brings together a global community committed to advancing the human experience in healthcare. Through active learning and the co-creation of evidence-based approaches, participants will leave with practical takeaways and an action plan to improve human experience and strengthen organizational performance.
- [PX Regional Roundtable Charlotte, NC](https://theberylinstitute.org/product/px-regional-roundtable-charlotte-nc/): Patient Experience (PX) Regional Roundtables are in-person events to strengthen networks and encourage shared learning among professionals passionate about transforming the human experience in healthcare.
- [PX Regional Roundtable San Francisco, CA](https://theberylinstitute.org/product/px-regional-roundtable-san-francisco-ca/): Patient Experience (PX) Regional Roundtables are in-person events to strengthen networks and encourage shared learning among professionals passionate about transforming the human experience in healthcare.
- [PX Regional Roundtable Philadelphia, PA](https://theberylinstitute.org/product/px-regional-roundtable-philadelphia-pa/): Patient Experience (PX) Regional Roundtables are in-person events to strengthen networks and encourage shared learning among professionals passionate about transforming the human experience in healthcare.
- [PX Regional Roundtable Dallas, TX](https://theberylinstitute.org/product/px-regional-roundtable-dallas-tx/): Patient Experience (PX) Regional Roundtables are in-person events to strengthen networks and encourage shared learning among professionals passionate about transforming the human experience in healthcare.
- [Thank a Life Saver: A Human-Centered Recognition Program Connecting Patient Gratitude, Staff Well-Being, and Patient Experience](https://theberylinstitute.org/product/thank-a-life-saver-a-human-centered-recognition-program-connecting-patient-gratitude-staff-well-being-and-patient-experience/): This case study highlights Northwell Health’s “Thank a Life Saver” initiative, a human-centered recognition program that reunites patients and families with the multidisciplinary teams who provided lifesaving care. The program was designed to help healthcare workers see the lasting impact of their work while strengthening staff well-being, recognition, teamwork, and the patient and family experience.
- [PX Regional Roundtable Cambridge, ON](https://theberylinstitute.org/product/px-regional-roundtable-cambridge/): Patient Experience (PX) Regional Roundtables are in-person events to strengthen networks and encourage shared learning among professionals passionate about transforming the human experience in healthcare.
- [Designed for Impact: Not More Volunteer Roles—But the Right Ones](https://theberylinstitute.org/product/designed-for-impact-not-more-volunteer-roles-but-the-right-ones/): Amanda Casillas of Stanford Health Care shares a three-step approach for creating higher-impact volunteer roles. Using real examples from the Emergency Department and Pharmacy, she demonstrates how structured requests, standardized scoring, and a clear definition of “high impact” help organizations prioritize volunteer opportunities that improve patient experience and deliver measurable organizational value.
- [You Are Not Alone: Finding Hope through Your Breast Cancer Journey with Susan G. Komen®](https://theberylinstitute.org/product/you-are-not-alone-finding-hope-through-your-breast-cancer-journey-with-susan-g-komen/): In this episode, Stacy Palmer sits down with Laurel Pointer, Director of Community Marketing at Susan G. Komen®, to explore the human experience of navigating breast cancer. Drawing on her 27 years with Komen, her family’s history with breast cancer, and her own experience as a survivor, Laurel shares how advances in research, patient navigation, advocacy, and compassionate care are making a difference for patients and families. She also offers an important reminder for healthcare providers you don't want to miss.
- [Compassion and Empathy as a Strategic Intent](https://theberylinstitute.org/product/compassion-and-empathy-as-a-strategic-intent/): Complimentary - Compassion and empathy, often treated as optional “soft skills” in healthcare, are recast as essential strategic capabilities that shape how care is designed, delivered, and led. Drawing from neuroscience, psychology, organizational science, and lived experience, we will discuss how empathy is a perceptual skill and compassion is empathy in action; both are measurable, trainable, and operationally consequential. We will describe practical tools for embedding compassion into healthcare systems, including structured empathy training, narrative learning, deep-listening workshops, compassionate leadership development, experience-based co-design, and the integration of empathy metrics into quality frameworks.
- [The Cost of Trust: Every Day Is a Chance to Be Better](https://theberylinstitute.org/product/the-cost-of-trust-every-day-is-a-chance-to-be-better/): Marion Moore of CommonSpirit Health explores how compassionate listening, real-time technology, and leadership action can transform patient experience. She shares practical ways organizations can connect experience with quality and safety, empower leaders to act on feedback in the moment, and build a culture of human kindness and trust.
- [What Matters to You: Reorienting Healthcare Around Humanity, Hope, and Connection](https://theberylinstitute.org/product/what-matters-to-you-reorienting-healthcare-around-humanity-hope-and-connection/): In this episode, Jason Wolf sits down with guests Anders Vege and Shaun Maher, members of WMTY.world’s Convening Team. The guests reflect on their journeys from nursing and quality improvement to leadership in the global “What Matters to You?” movement. Through moving personal stories about patients, families, and their own parents, they demonstrate how understanding what truly matters to each individual can restore dignity, strengthen relationships, improve health outcomes, support staff, and make better use of healthcare resources. The pair also discusses the role of leaders in embedding this approach as a guiding cultural principle—not simply another process—and offers practical advice for creating meaningful change.
- [“But What About Me?”, A Structural Redesign for Cascading Trust into an Integrated Culture of Care](https://theberylinstitute.org/product/a-structural-redesign-for-cascading-trust-into-an-integrated-culture-of-care/): In healthcare, patient experience (PX) and employee experience (EX) are often managed as separate priorities despite their interdependence. This article presents a case study from NYC Health + Hospitals/Community Care, a 250-person safety-net division providing home-based services across New York City. In response to frontline staff repeatedly asking, ``But what about me?'' when offered PX best practice suggestions, the organization integrated patient experience, staff engagement, and wellness into a unified Care Experience portfolio led by the Chief Experience Officer. From this structural redesign emerged a practical framework for trust-building organized around three pillars: Purpose, Presence, and Partnership. Purpose aligns staff with mission and frames organizational values as a mutual commitment. Presence emphasizes visible, responsive leadership and a listening ecosystem that identifies strain early and closes feedback loops. Partnership extends beyond listening to shared governance, co-designed safety protocols, staff-led committees, development opportunities, and recognition structures that reinforce agency and belonging. Early indicators from 2025 employee feedback survey data and 2026 participation metrics suggest stronger staff engagement, visibility of support, and voluntary involvement in shared governance. Although these findings do not establish causation, they suggest that integrating PX and EX may serve as an upstream strategy for trust-building, workforce support, and patient care improvement. Implications for scalability, sustainability, and future study are discussed.
- [Building a Culture of Trust: Engaging Teams with Targeted Tactics for Meaningful Improvement in Patient Experience](https://theberylinstitute.org/product/building-a-culture-of-trust-engaging-teams-with-targeted-tactics-for-meaningful-improvement-in-patient-experience/): Rising financial pressures and the need to revitalize culture prompted a renewed emphasis on patient experience at Billings Clinic. This case study describes the impact of redefining patient experience as a measure of trust and a set of care processes. It presents an alternative to the more traditional view of patient experience as an outcome metric based on meeting patient expectations. Billings Clinic chose the patient survey question likelihood of recommending as an organizational goal or key performance indicator (KPI). Under the direction of executive leadership, the patient experience team developed a new strategic framework aimed at driving improvement for this metric. Key features of this framework include reframing likelihood to recommend as a measure of trust, creating strong executive and departmental leadership connections, engaging directly with care teams, developing a patient experience tactic library, sharing patient survey data transparently and utilizing industry developed patient survey goal setting and improvement tools. In all service lines where goals were set, there was an increase in the likelihood of recommending scores. The increase also outpaced the national average increase in several service lines. Patient experience metrics were viewed as a reflection of process consistency rather than individual performance. Overall, this approach created a more focused, collaborative, and actionable way to improve patient experience. By simplifying data, refining communication, and connecting insights to daily workflows, teams were better able to understand their impact and take meaningful action.
- [Plan of Day | Plan of Stay: How Inter-Disciplinary Communication Improved Patient Experience and Hospital Throughput](https://theberylinstitute.org/product/plan-of-day-plan-of-stay-how-inter-disciplinary-communication-improved-patient-experience-and-hospital-throughput/): Background: Effective communication among healthcare team members is critical for delivering high-quality, patient- and family-centered care while optimizing hospital operations. This case study examines the implementation of a structured ``Plan of Day | Plan of Stay'' model, leveraging bedside whiteboards to enhance inter-disciplinary communication in a pediatric hospital setting. By providing a clear, visual summary of daily care plans, care team members, and discharge goals, whiteboards foster transparency, empower patients and families, and facilitate coordinated clinical decision-making. Purpose: This quality improvement initiative evaluated the implementation of a standardized Plan of Day | Plan of Stay communication model on a pediatric gastroenterology (GI) inpatient unit to improve family-centered communication, discharge preparedness, and patient experience. Methods: A multidisciplinary intervention incorporating family-centered rounds, standardized whiteboard utilization, discharge readiness communication, and shared decision-making practices was piloted. Outcomes were assessed using post-discharge patient experience survey data and qualitative feedback from caregivers and staff. Results: Patient satisfaction scores increased significantly from 73.25% to 81.56% (p = .014). Improvements were observed in communication clarity, caregiver involvement, and discharge preparedness. Our analysis demonstrates that routine use of this communication tool during interdisciplinary rounds improves patient and family understanding, reduces anxiety, and enhances satisfaction. Simultaneously, it supports timely discharge planning, optimizes bed utilization, and reduces workflow inefficiencies. Conclusions: Standardizing daily and discharge communication through a Plan of Day | Plan of Stay framework improved patient experience and supported more timely discharges. The model demonstrates promise for broader application across pediatric inpatient settings. The findings underscore that structured, visible communication strategies, such as whiteboard utilization, can serve as a practical, low-cost intervention with measurable benefits for both patient experience and hospital throughput.
- [Patient Psychological Safety: A Qualitative Study of Patient Experiences](https://theberylinstitute.org/product/patient-psychological-safety-a-qualitative-study-of-patient-experiences/): There is growing interest in understanding patients' experiences with psychological safety during healthcare encounters. Recent studies reveal that patients describe needing patient psychological safety (PPS) to form connections with their care providers, which are associated with better health outcomes. Therefore, it is critical to examine indicators of PPS. Using a phenomenological interpretive approach, this study utilized a patient narrative survey methodology to qualitatively explore how and why patients experience a lack of PPS during their healthcare encounters. We surveyed patients from across the U.S. and analyzed responses among a sub-sample of respondents to an open-ended question whose responses indicated they were concerned with PPS in past healthcare encounters (n = 724). Our inductive analysis aimed to identify common themes that emerged for patients with PPS concerns. Four key themes emerged as indicators of lack of PPS: violations of patient dignity, provider distrust of patient stories, disregard of patient input to their care, and inadequate information provided to patients or emotional support of them. Patients who lacked PPS described feeling unseen, unbelieved, uninvolved, and unsupported in their care experiences. These experiences often resulted in emotional distress, frustration, diminished confidence in providers, and reluctance to engage in care, all of which are likely associated with lack of PPS. This study contributes new understanding of patient experiences by conceptualizing them in the context of psychological safety during healthcare encounters. The study offers new patient experience insights, highlighting how providers' words, non-verbal signals, and other actions—even if inadvertent—might interfere with patients' perceptions of PPS.
- [Patient-Centred Care: An Integrated Bibliometric and Structural Equation Modelling Approach](https://theberylinstitute.org/product/patient-centred-care-an-integrated-bibliometric-and-structural-equation-modelling-approach/): This study investigates how communication and service quality in Patient Relationship Management impact patient satisfaction through trust. The literature in this field is predominantly in developed countries, whereas it is scarce in sub-Saharan Africa. Combining bibliometric analysis and structural equation modelling, the study highlights emerging research trends and provides empirical evidence to guide healthcare practitioners, policymakers, and researchers in improving patient care. To strengthen its theoretical foundation, the study integrates the Social Exchange Theory and Expectancy–Disconfirmation Theory to explain the model. The study retrieved quantitative data from the Scopus database for bibliometric analysis. A questionnaire was used to collect data from 310 patients for SEM analysis using purposive sampling. Bibliometric findings revealed that while ``patient satisfaction'' is widely studied, key relational constructs such as trust, communication, and service quality are underutilized, with lower keyword occurrences and limited co-citation networks. This indicates a gap in the literature and highlights the need for empirical investigation of these dimensions. The result of the structural equation modelling revealed that communication and trust had significant direct effects on satisfaction. Service quality had an insignificant direct effect on satisfaction. Trust was found to have a significant mediation effect on the link between communication, service quality, and satisfaction. Patient level of education had a significant moderating effect on the association between perceived service quality, communication, and satisfaction. The study explores provider-patient interaction dynamics within healthcare institutions using a mixed-methods framework, contributing to scholarly discussions and benefiting lawmakers and managers.
- [From Anticipation to Relief: Anxiety Reduction and Patient Experience as Indicators of Trust During Dental Extractions in Orthodontic Treatment](https://theberylinstitute.org/product/from-anticipation-to-relief/): Trust is central to healthcare encounters involving fear and uncertainty. This quasi-experimental study evaluated changes in anxiety before and after dental extractions performed during orthodontic treatment planning and examined whether patient experience factors were associated with post-extraction anxiety. Fifty patients aged 11–40 years undergoing fixed orthodontic treatment requiring extraction were recruited consecutively at a tertiary care hospital from October 2023 to June 2024. Anxiety was measured immediately before and after extraction using the Beck Anxiety Inventory. Post-procedure patient experience was assessed with a structured questionnaire addressing reassurance, communication, privacy, shared decision-making, perceived understanding, and overall experience. Paired t-tests and simple linear regression were applied at p ≤ 0.05. Mean anxiety scores decreased significantly from 18.84 ± 4.09 before extraction to 13.12 ± 4.55 after extraction (p ≤ 0.001), indicating a transition from anticipatory distress to post-procedural relief. Most participants reported positive experiences, including feeling reassured (60%) and well cared for (66%). Positive overall patient experience and feeling understood by the doctor were significantly associated with lower post-extraction anxiety, whereas perceived exclusion from decision-making and lack of privacy were associated with higher anxiety. Female gender and previous painful dental experiences were associated with higher pre-extraction anxiety. These exploratory findings suggest that relational aspects of care, particularly communication, privacy, shared decision-making, and feeling understood, may influence emotional outcomes during orthodontic extractions and strengthen patient confidence through patient-centered care.
- [Self-Medication Experience and Healthcare Trust Among Youth: A Regionally Concentrated Digital Survey in Indonesia](https://theberylinstitute.org/product/self-medication-experience-and-healthcare-trust-among-youth-a-regionally-concentrated-digital-survey-in-indonesia/): Self-medication has become a central experience for youth transitioning toward independent medical decision-making. In the digital era, young people must navigate a complex landscape of health information while seeking independent health solutions. This study investigates self-medication experiences and healthcare trust among youth, utilizing a regionally concentrated digital survey approach in Indonesia. Data were collected via a cross-sectional approach using digital platforms (Instagram, TikTok, and Twitter/X), facilitated by 76 trained enumerators. While respondents from all 38 provinces participated, the sample (N = 2,790) exhibits a major geographical concentration in the Sumatra region. The study employed a validated 16-item instrument to evaluate health-seeking behaviors, following a 100-participant comprehensibility pilot study. Among the total respondents, 2,168 (77.71%) reported active self-medication experiences (mean age 20.05 ± 1.97 years; 71.61% female). These independent choices were primarily driven by perceived mild symptoms (84.59%) and prominent operational barriers at primary health centers, specifically long waiting times (35.65%), driving them toward the convenience of independent health management. Notably, among the self-medicating subsample (n = 2,168), 51.75% (n = 1,122) utilized non-prescription antibiotics, representing 40.21% of the total sample. In navigating self-medication, respondents relied on drug packaging labels (71.22%) and pharmacist advice (46.96%), with drowsiness being the most frequent adverse reaction (38.42%). Ultimately, a fundamental erosion of trust in formal healthcare, coupled with the convenience of independent decision-making, drives this cohort to pursue self-medication. This trend requires urgent interventions to rebuild clinical trust, as high non-prescription antibiotic use directly amplifies the global threat of antimicrobial resistance.
- [Trust Earned Through Relational Care: How Adverse Childhood Experiences Shape Patient Trust in Their Inpatient Physicians—A Convergent Mixed-Methods Study](https://theberylinstitute.org/product/trust-earned-through-relational-care-how-adverse-childhood-experiences-shape-patient-trust-in-their-inpatient-physicians-a-convergent-mixed-methods-study/): Background: Adverse childhood experiences (ACEs) are common, with approximately 60% of the population reporting at least one exposure. Despite well-established links between ACEs and adverse health outcomes, little is known about how ACE exposure shapes hospitalized patients' trust in inpatient physicians. Objective: To examine the association between ACEs and hospitalized patients' trust in inpatient physicians and to explore how trust is formed among patients with high ACE exposure. Methods: In this convergent mixed-methods study, 86 patients admitted to a general internal medicine teaching service at a large urban academic medical center were surveyed across six data-collection sessions (January–July 2024). Participants completed the Trust in Physicians Scale (TPS) and the Philadelphia ACE Survey assessing conventional ACEs (cACEs: abuse, neglect, household challenges) and expanded ACEs (eACEs: neighborhood/community adversity). Descriptive statistics characterized the cohort, and multivariable linear regression examined associations between ACE exposure and TPS scores adjusting for demographic covariates. To contextualize quantitative findings, we conducted in-depth semi-structured interviews with 10 patients with high cACEs; transcripts were analyzed using thematic analysis. Results: The mean cACE score was 3.0 (out of 15) and 40.7% reported ≥ 3 ACEs. After adjustment for race, age, gender, and ethnicity, higher cACEs were associated with higher physician trust (β = 0.49, 95% CI ; p = 0.04). Qualitative interviews (mean cACE 7.8/15) demonstrated that trauma-informed, relational communication—including listening, transparency, and collaborative decision-making—strengthened trust during hospitalization. Conclusion: Trauma-informed relational care represents an actionable strategy to strengthen patient trust in inpatient physicians among individuals with high ACEs.
- [Navigating Uncertainty: Patient Experiences of BIRADS 0 Mammogram Results](https://theberylinstitute.org/product/navigating-uncertainty-patient-experiences-of-birads-0-mammogram-results/): Objective: Describe experiences of patients receiving BIRADS 0 (inconclusive) mammogram results in electronic health portals. Methods: Recruited eighteen patients who had received BIRADS 0 results via the portal in the last 5 years.Semi-structured interviews yielded qualitative data, analyzed sequentially using the immersion crystallization method to identify content and then iterative coding both individually and in groups. A team of 4 researchers coded and analyzed the transcripts, using repeated meetings and a shared spreadsheet to organize codes and develop thematic elements via visual organization. Results: Themes included baseline comfort/trust with healthcare and how it interacted with anxiety about the uncertainty of the results. Searching online for logistical and reassuring information was common, which was also impacted by anxiety and distress. Participants who expressed baseline trust were more likely to use online searches and outreach to reassure them, while those with pre-existing mistrust in healthcare were often made more anxious by looking for information. Conclusions: Patients with BIRADS 0 results handle uncertainty in ways which interact with their trust or mistrust in healthcare, including reaching out to friends and using the internet. There is a need for reliable, on-demand information regarding these results which is accessible via online health portals.
- [From Hospital to Home After Lower-Extremity Open Reduction and Internal Fixation: Patients’ Experiences of Pain Self-Management and Trust-Building Discharge and Follow-Up Support](https://theberylinstitute.org/product/from-hospital-to-home-after-lower-extremity-open-reduction/): After lower-extremity open reduction and internal fixation (ORIF), patients often return home while pain, wound care, mobility restrictions, medication routines, and follow-up needs are still evolving. During this transition, trust in discharge information may shape how patients interpret symptoms, use analgesics, mobilise, involve family members, and decide when to seek help. This qualitative descriptive study explored patients' experiences of pain self-management after lower-extremity ORIF in an Indonesian public hospital context, with attention to trust-building needs across discharge and early follow-up. Eighteen adults participated in individual face-to-face semi-structured interviews at an orthopaedic outpatient clinic. Interviews were audio-recorded, transcribed verbatim, and analysed using reflexive thematic analysis. Three themes were identified: (1) making sense of pain and medications amid uncertainty; (2) pain and fear shaping graded mobilisation; and (3) turning advice into action in real home contexts. Patients used discharge instructions as an initial reference point but often needed clearer guidance on expected versus concerning pain, safe analgesic use, mobilisation progression, and help-seeking. Family involvement was important, although family-related findings reflected patients' accounts rather than direct caregiver perspectives. Findings suggest that trust-building discharge and follow-up support should provide practical symptom thresholds, medication counselling, task-specific mobilisation guidance, family-aligned education, and accessible escalation pathways to reduce uncertainty and support safer recovery at home.
- [Nurses’ Perceptions of Medical Services in Acute Care Hospitals in the Post-COVID-19 Era](https://theberylinstitute.org/product/nurses-perceptions-of-medical-services-in-acute-care-hospitals-in-the-post-covid-19-era/): Purpose: This study aimed to clarify nurses' perceptions of healthcare services in acute care hospitals. Methods: A cross-sectional, anonymous, web-based questionnaire was conducted using SurveyMonkey. Participants were selected using convenience sampling. The survey included questions about the participants' basic attributes and the 22-item M-SERVQUAL scale (a modified multiple-item scale for measuring consumer perceptions of medical service quality). Data analysis involved age-based comparisons using the Kruskal–Wallis test, followed by multiple comparisons using the Bonferroni method. The significance level was set at p < 0.01. Results: The survey was distributed to 1,542 participants, yielding 566 valid responses, with an effective response rate of 36.7%. Age distribution revealed that the largest group was 40–49 years old (26.0%). Among the job positions, 57.6% of the respondents aged 50–59 were nurse managers. Significant differences were found in the first factor, reliability, and the second factor, assurance and responsiveness of the M-SERVQUAL when comparing the age groups. However, no significant differences were found in the third factor, empathy, or tangibles in the fourth. Post-hoc analysis revealed significant differences in reliability, assurance, and responsiveness between the 20–29, 30–39, and 50–59 age groups. Conclusion: Although introducing new healthcare services is necessary in the post-pandemic era, providing care based on trust between patients and providers remains important. Strengthening educational involvement and creating an environment in which nurses of all ages can provide optimal care is essential for achieving this goal.
- [Pathways to Patient-Provider Conflict in Nigeria: A Structural Equation Model of Expectations, Communication, Trust, and Organizational Constraints](https://theberylinstitute.org/product/pathways-to-patient-provider-conflict-in-nigeria/): Objective: This study empirically investigated the drivers of patient-provider conflict and tested a conceptual model linking treatment expectations, communication, trust, and organizational constraints to conflict intensity in Nigerian tertiary care. Methods: A cross-sectional survey of 400 patients (response rate 82.3%) and 150 healthcare providers (response rate 71.2%) from three Nigerian tertiary hospitals was conducted using stratified random sampling. Validated, culturally adapted scales measured unrealistic treatment expectations, communication barriers, organizational constraints, trust, and conflict intensity. Data were analyzed using Structural Equation Modeling (SEM) with maximum likelihood estimation and bootstrapping for mediation testing. Multi-group confirmatory factor analysis established measurement invariance across samples. Results: The model demonstrated good fit (CFI = .94, RMSEA = .05, SRMR = .04). Unrealistic expectations (β = 0.38, p < .001) and communication barriers (β = 0.32, p < .001) were direct, significant predictors of conflict. The effect of expectations on conflict was partially mediated by a decrease in patient trust (indirect β = 0.10, p < .01; total effect β = 0.48). Organizational constraints significantly moderated the relationship between communication barriers and conflict (β = 0.18, p < .01), with the relationship being stronger in high-constraint environments (simple slope β = 0.48 vs. 0.22). Conclusion: Patient-provider conflict is directly fueled by misaligned expectations and communication failures, with effects exacerbated by eroding trust and amplified by systemic resource constraints. Effect sizes exceed those reported in high-income settings, suggesting context-specific amplification. A multi-level intervention strategy targeting patient education, provider communication skills, and systemic bottlenecks is essential.
- [Centering Community Voices to Address Healthcare Inequities in Underserved Utah Populations](https://theberylinstitute.org/product/centering-community-voices-to-address-healthcare-inequities-in-underserved-utah-populations/): Persistent disparities in health outcomes across the United States are often driven by systemic inequities and social determinants of health. In Utah, these inequities are particularly pronounced among racially, ethnically, and geographically underserved populations. Community healthcare workers (CHWs) who share lived experiences with these communities are uniquely positioned to bridge the gap between patients and a fragmented healthcare system. This study aimed to explore how underserved communities in Utah perceive and interact with the healthcare system, centering their lived experiences to inform more equitable care models. We conducted eight focus groups with 73 participants from six medically underserved communities: African American, African Refugee, Native American, Pacific Islander, Hispanic-Latino, and Rural Utah. Each group was co-facilitated by trained CHWs from respective communities. Using a phenomenological approach and inductive analysis, we identified key themes based on shared narratives of health, healthcare access, and cultural context. Eight major themes emerged: barriers to accessing care, personal or systemic trauma, humanistic healthcare, building relationships, cultural competency, dimensions of health, navigating the healthcare system, and advocacy. While some themes were common across groups, community-specific priorities also emerged, highlighting the need for culturally grounded approaches. CHWs were consistently described as trusted advocates, helping participants navigate care and elevate their concerns in ways traditional systems often fail to accommodate. Findings underscore the urgent need to reform healthcare systems around the lived experiences of marginalized communities. Embedding CHWs in care delivery, emphasizing cultural humility, and promoting trauma-informed, relationship-centered models can help address persistent health inequities.
- [Caring But Still Hurting: Uninsured Patients’ Illness and Healthcare Experiences at a U.S. Free Clinic](https://theberylinstitute.org/product/caring-but-still-hurting-uninsured-patients-illness-and-healthcare-experiences-at-a-u-s-free-clinic/): While free clinics provide essential healthcare to socioeconomically disadvantaged populations, patients' lived experiences in these settings remain underexplored. This qualitative study examined how uninsured patients at a U.S.-based free clinic perceive their illness experiences and interactions with healthcare providers. From October to December 2024, semi-structured interviews were conducted with 21 adult patients (ages 18–72; M = 49.14), most of whom were non–U.S.-born and primarily Spanish-speaking. Participants described illness as entangled with emotional distress, social isolation, stigma, and disruptions to identity and family roles—revealing a psychological burden that extends beyond physical symptoms. These findings highlight the need to integrate psychosocial and culturally responsive support into primary care delivery in resource-constrained settings like free clinics.
- [From Drifting to Anchored: How Online Health Communities Can Transform Care for Complex Chronic Illness](https://theberylinstitute.org/product/from-drifting-to-anchored-how-online-health-communities-can-transform-care-for-complex-chronic-illness/): This personal narrative recounts a 25-year diagnostic odyssey with Ehlers-Danlos syndrome, defined by medical fragmentation, dismissed symptoms, and profound isolation. It illustrates how Online Health Communities (OHCs) bridged the chasm between lived experience and a clinical system ill-equipped for complex chronic illness. For patients like me, these digital forums provide the peer validation, practical knowledge, and self-advocacy tools necessary to navigate a disjointed healthcare landscape. For providers, this story underscores a critical opportunity: proactive, non-judgmental engagement with OHCs is not a threat to expertise but a foundational strategy for patient-centered care. By acknowledging and constructively partnering with these patient-led spaces, clinicians can transform the therapeutic alliance, combat isolation, and co-create a more collaborative, effective, and humane model of care for the most vulnerable populations.
- [Secondary Infertility: A Personal Story of Loss and Grief](https://theberylinstitute.org/product/secondary-infertility-a-personal-story-of-loss-and-grief/): An increasing number of people worldwide are experiencing fertility and this trend is reflected in the data from the United Kingdom. However, most research focuses on the experiences of women and so the male perspective is largely missing from the literature. This narrative is an account of my personal journey of secondary infertility. Presenting a male perspective of infertility provides a point of view which is rarely explored and is about a topic which feels largely a societal taboo. I chart how infertility has changed me, what it has meant to me through my years of trying to come to terms with it, and so also represents a search for meaning and personal identity in a fragmented world. My experiences indicate that men's responses to secondary infertility can be similar to those of women, with feelings of grief, loss, frustration, guilt, depression, and a loss of identity and role. Little support is offered for couples and individuals experiencing secondary infertility and men are generally not thought to experience these emotions. As a result, this grief is felt to be largely disenfranchised.
- [When Hope Meets Harm: A Story of Trust, Pain, and Consent in Intimate Care](https://theberylinstitute.org/product/when-hope-meets-harm-a-story-of-trust-pain-and-consent-in-intimate-care/): Transparent communication is key to building and maintaining strong patient-provider relationships. In this article, I interviewed a patient who shared her experience undergoing treatment for a chronic vulvar condition and the consequences that followed. She described a painful procedure for which she felt unprepared and later realized she had not been educated about the need for ongoing care. Years later, this gap in understanding contributed to irreversible disease progression. After re-establishing care with a dermatologist she felt comfortable confiding in, the patient expressed a desire for her story to be shared. This narrative presents her experience as she shared it with me and reflects on the lessons it offers for clinical practice. As a resident physician, listening to her story reshaped how I think about informed consent, patient education, and the responsibility to prepare patients not only for procedures, but for their sequelae.
- [AI as a Physician Companion in Enhancing Trust in Healthcare](https://theberylinstitute.org/product/ai-as-a-physician-companion-in-enhancing-trust-in-healthcare/): Trust remains a fundamental pillar of the physician–patient relationship, ensuring care that is safe, evidence-based, and grounded in shared decision-making; however, the increasing use of artificial intelligence tools such as ChatGPT has introduced a new dynamic in how patients interpret symptoms and seek medical advice. This narrative describes a clinical encounter involving an elderly patient with multiple myeloma whose caregiver used ChatGPT to evaluate new-onset slurred speech suggestive of stroke, resulting in an urgent recommendation driven by incomplete clinical information. Through comprehensive history-taking, physical examination, and careful review of the Artificial Intelligence (AI)-generated response, the physician reassured the caregiver, contextualized the limitations of AI input, and provided guidance on its appropriate use. Rather than undermining trust, this interaction demonstrated that AI can serve as a catalyst for patient engagement and timely care-seeking, while offering physicians an opportunity to validate concerns, enhance communication, and reinforce clinical reasoning. When integrated thoughtfully into clinical conversations, AI has the potential to strengthen trust, improve patient satisfaction, and support safer, more collaborative care.
- [Building Trust in the Absence of Certainty: Community as Trust in Action](https://theberylinstitute.org/product/building-trust-in-the-absence-of-certainty-community-as-trust-in-action/): This personal narrative explores how trust is experienced and sustained in the context of serious illness, where uncertainty is persistent and control is limited. Drawing on the lived experience of caregiving for a child with an undiagnosed congenital diaphragmatic hernia (CDH), this personal narrative examines how trust emerges not as a matter of belief or individual choice, but as something recognized through the actions of others.
- [Rebuilding Trust After Bondi Beach: Healing Patients, Protecting Caregivers, and the Sacred Work of Care](https://theberylinstitute.org/product/rebuilding-trust-after-bondi-beach-healing-patients-protecting-caregivers-and-the-sacred-work-of-care-authors/): The Bondi Beach tragedy of December 14, 2025 profoundly disrupted Australia's collective sense of safety, belonging, and trust. Beyond the immediate loss of life and injury, such events exert lasting impacts on healthcare systems and the people who work within them. This article explores how trust can be rebuilt not only for patients and communities, but also for caregivers themselves. Drawing on trauma-informed care, psychological safety, and human experience design, it examines the often-overlooked dimensions of staff safety, the essential role of pastoral care and chaplaincy, and the particular vulnerabilities experienced by faith-based caregivers during periods of social fracture and fear. Rebuilding trust, it argues, is not simply a return to pre-trauma norms, but a collective and relational practice grounded in belonging, protection, reflection, and moral courage.
- [Supporting the Human Experience: Why Compassion Outperforms Empathy in Care Delivery](https://theberylinstitute.org/product/supporting-the-human-experience-why-compassion-outperforms-empathy-in-care-delivery/): Healthcare professionals are often taught that empathy, defined as imagining oneself in the emotional experience of another, is essential to providing excellent care. Yet in high-stress, high-stakes clinical environments, the very tool given to increase patient and employee connection can contribute to disengagement, burnout, and diminished resiliency. This research review article examines the longstanding conflation of empathy and compassion in healthcare and argues that the distinction between the two is not merely semantic but critical to provider well-being and patient outcomes. Drawing on research from neuroscience, psychology, and communication studies, the piece outlines how emotional, perspective-taking empathy activates the brain's pain and stress centers, increasing emotional load for clinicians who are already working in environments defined by high emotion and low control. In contrast, compassion, defined as recognizing another's suffering paired with a desire to help, engages neural pathways associated with regulation, problem-solving, and connection. Compassion-based approaches have been associated with improved resilience, enhanced patient satisfaction, and increased provider engagement. By separating these concepts and examining their distinct impacts, this article highlights why ``compassion fatigue'' may be a misnomer for what is actually empathy-driven overload. The intended takeaway is a reframing of how caring connections are taught and practiced in healthcare: shifting from empathy as emotional immersion to compassion as a sustainable, action-oriented tool that protects providers while still strengthening the quality of connection at the heart of the patient experience.
- [Racial Concordance and the Assumption of Trust: Why Engagement Is Often Mistaken for Partnership in the Care of Black Men](https://theberylinstitute.org/product/racial-concordance-and-the-assumption-of-trust-why-engagement-is-often-mistaken-for-partnership-in-the-care-of-black-men/): Race concordance between patients and clinicians is frequently promoted as a strategy to improve trust and engagement for Black men in healthcare. Evidence suggests that encounters with Black male clinicians often increase patient comfort and observable engagement; however, engagement alone does not necessarily reflect trust. Drawing on professional experience as a nurse and researcher working with Black men, and on prior research examining shared decision-making preferences among Black men with hypertension in the U.S. Mid-South, this Personal Narrative examines how race-concordant encounters may rely on presumed trust, leading clinicians to advance diagnosis and treatment planning without adequate co-construction of care. When engagement is conflated with trust, Black men may appear receptive while remaining insufficiently involved in clinical decision-making. Recent evidence further suggests that high-quality shared decision-making (SDM) is independently associated with reduced healthcare expenditures, and that these effects are amplified within racially concordant relationships, findings that underscore the imperative to move beyond surface-level engagement. This article argues that trust must be deliberately cultivated through practices that assess patient knowledge, elicit preferences, and support shared decision-making. Evidence-informed recommendations are presented to support clinicians and healthcare leaders in strengthening patient-clinician partnerships and advancing equitable patient experience for Black men.
- [Building or Breaking Trust in Healthcare Through Patient and Family Engagement in Research and Service Design: The Need for Authentic Engagement Practices](https://theberylinstitute.org/product/building-or-breaking-trust-in-healthcare-through-patient-and-family-engagement-in-research-and-service-design/): Trust in the healthcare system is an important driver of public health, but is sometimes lacking among individuals and communities. Patient and family engagement in research and service development is one proposed means of influencing trust. Patients and families can be engaged authentically and meaningfully as partners in the conduct of research and the development of healthcare services. When engagement is conducted following best practices, patients and families have the opportunity to build strong mutual relationships with project leads, hold a share of the power in the discipline, and exercise choice to influence the research and service development agenda. These mechanisms might increase trust in researchers and clinicians, potentially extending to institutions and entire systems of care. However, if conducted poorly, patient and family engagement may erode trust, creating frustration, skepticism, and retraumatization. When engagement goes wrong, the utmost care must be taken to building shared solutions to challenges, with the goal of rebuilding trust that has been lost. Importantly, no amount of high-quality engagement can be expected to erase the substantial historical and current harms that have been done to patients and communities within the healthcare system. In order for patient and family engagement to increase trust in the healthcare system, it is incumbent on project leads to be worthy of the trust they seek, while always maintaining the context of a historical backdrop that was not.
- [Co-Designing Trust: Patient Experience, Relationships, and the Design of Care](https://theberylinstitute.org/product/co-designing-trust-patient-experience-relationships-and-the-design-of-care/): Trust can have a positive or negative impact on patients, families, and community healthcare experience. Although important, it is often treated as something soft and intangible rather than something intentionally measured and designed. Currently, healthcare organizations collect and report patient experience data related to communication, courtesy, respect, and responsiveness. But these measures do not capture the specific behaviors that influence whether trust builds or whether it stalls. This commentary explores trust as a foundational behavioral and environmental element in healthcare and challenges that improving trust requires more than good intentions; it requires bringing voices to the table through co-design. Starting with the historical changes in care delivery and relationship building to emerging trust-building frameworks, this commentary highlights the need to move beyond indirect indicators and toward measurable, observable trust-building behaviors, patient and team member co-design, and the design of organizational environments that support relationship-centered care.
- [A Modern Playbook for Trust Across the Health Ecosystem](https://theberylinstitute.org/product/a-modern-playbook-for-trust-across-the-health-ecosystem/): Public trust in health care delivery, public health, and biomedical innovation is at a historic low. While many place the blame on the COVID-19 pandemic and the proliferation of social media, the reality is that distrust is a deeply rooted structural challenge that has plagued the U.S. for centuries. It is tied to historical movements for medical freedom and centuries of systemic discrimination and earned mistrust among minoritized communities. Today, this crisis is compounded by a lack of shared values and facts and the rising dominance of tribal identity over objective science. The Coalition for Trust in Health & Science is working across the entire health ecosystem to bring a new approach to trust-building. Approaches targeting macro- and micro-level interventions have promise in establishing, rebuilding, and/or maintaining trust between the field and the American people.
- [Healing the Social Covenant: Rebuilding Trust and Re-humanizing Healthcare](https://theberylinstitute.org/product/healing-the-social-covenant-rebuilding-trust-and-re-humanizing-healthcare/): Violence against healthcare workers continues to escalate despite substantial investments in security measures, workplace violence prevention programs, and legislative protections. Although these interventions are necessary, they have not produced sustained improvements in workforce safety or retention, suggesting that workplace violence is more than a behavioral or security problem. This commentary argues that it also reflects a deeper erosion of trust within healthcare. Drawing on evidence linking workplace violence to burnout, moral injury, psychological distress, and turnover intention among nurses, we propose that repairing trust is essential to sustaining the workforce and healthcare. Building on our earlier work, Rebuilding a Foundation of Trust (2021), we examine how fractured relationships among clinicians, healthcare organizations, patients, families, and communities have weakened the moral infrastructure that supports healing.1 We suggest that reframing healthcare as a social covenant, rather than a transactional contract, offers a stronger ethical foundation for restoring mutual responsibility, accountability, and shared purpose. Within this framework, trust becomes a collective responsibility.This commentary describes two public engagement initiatives developed through the R³: Renewal, Resilience, and Retention of Maryland Nurses Initiative—Humanizing Healthcare and A World Without Nurses—that strengthen dialogue between healthcare professionals and the public. These initiatives illustrate how structured dialogue, storytelling, and community engagement foster empathy, rebuild trust, and promote shared responsibility for creating safe, humane healthcare environments. Renewing the social covenant between healthcare professionals and the communities they serve may be an underrecognized strategy for restoring trust, sustaining the workforce, and advancing more humane healthcare.
- [Trust: Why a Commitment to Human Experience Matters](https://theberylinstitute.org/product/trust-why-a-commitment-to-human-experience-matters/): Trust is one of the most essential elements in our overall human existence. It is a critical part of our human experience, one that reaches well beyond the boundaries of healthcare. Trust is the element that holds society together. It emerges in the relationship of one human being connecting with another human being, and it reaches to the engagements people have with organizations, institutions, and systems as well. Trust, while hard to hold, is ever present. It is a powerful force that guides our way of being, our interactions, our choices, even if we ourselves are not directly conscious of it. With that, it stands firmly as a cornerstone of experience excellence overall and is why a commitment to human experience matters. Ultimately, a commitment to human experience matters in our conversation specifically here, as it is an essential driver of trust itself. It is not trust that creates experience, but rather it is trust that is fostered by it. And trust provides a path of us to achieve that outcomes we aspired to and that all people deserve.
- [Front & Center: Disability Rights, Community Care, and the Future of the Olmstead Decision](https://theberylinstitute.org/product/front-center-disability-rights-community-care-and-the-future-of-the-olmstead-decision/): The U.S. Department of Justice released a new legal opinion in June regarding the Olmstead decision from the Supreme Court. It was a landmark decision and victory for those with disabilities to receive state-funded services in the most integrated setting appropriate. Prior to the court’s decision, the disabled were largely institutionalized – many of them unable to stay with their loved ones. Some called the ruling the “Brown v. Board of Education” of the disability rights movement.
- [“Healthcare: We’ve Had a Problem”: A Call to Action for Trust as Healthcare’s Ultimate Indicator & a Commitment to Experience Improvement to Get There](https://theberylinstitute.org/product/healthcare-weve-had-a-problem-a-call-to-action-for-trust-as-healthcares-ultimate-indicator-a-commitment-to-experience-improvement-to-get-there/): by Jason, A. Wolf, Ph.D, CPXP
- [Using Social Media to Support Quiet at Night](https://theberylinstitute.org/product/using-social-media-to-support-quiet-at-night/): Discover how Northwell Health used short-form social media content to reinforce Quiet at Night practices, engage nursing staff, and keep the importance of patient rest top of mind. Learn practical strategies for using creative, authentic messaging to support a culture of healing beyond traditional education. 
- [When Feedback Gets Real: Turning Insights into Action](https://theberylinstitute.org/product/when-feedback-gets-real-turning-insights-into-action/): In a world of unfiltered feedback, healthcare leaders must listen with intention and respond with purpose. This webinar explores how to turn candid patient, family, and staff input into targeted action. Through real-world examples, attendees will gain tools to identify patterns, foster accountability, and build a culture of learning and responsiveness.
- [The Strategic Value of Healthcare Volunteers](https://theberylinstitute.org/product/the-strategic-value-of-healthcare-volunteers/): What if your volunteers stopped showing up? Houston Goodwin, CEO of Better Impact, joins Stacy Palmer to discuss how healthcare organizations can better leverage volunteer programs to improve patient experience, support staff, and make the case for greater investment. Learn how volunteer leaders can measure impact, tell their story with data, and position volunteerism as a strategic arm of healthcare.
- [Hard-Wiring Engagement: Embedding Patient and Family Voice through Policy](https://theberylinstitute.org/product/hard-wiring-engagement-embedding-patient-and-family-voice-through-policy/): This session brings the webinar series together by focusing on how organizations can hard-wire patient, family, and care partner engagement through organizational policy. Participants will explore policy levers, language, and governance strategies that support long-term sustainment of Domain #5 elements and ensure engagement is embedded in decision-making, accountability, and safety structures.
- [Elevating the Imaging Experience Through Music](https://theberylinstitute.org/product/elevating-the-imaging-experience-through-music/): Learn how MD Anderson Cancer Center partnered with patients, staff, and music therapy experts to reduce "scanxiety" in imaging settings. This Learning Bite explores how thoughtfully prescribed music can create a calmer environment, improve the patient experience, and contribute to measurable gains in satisfaction.
- [What Matters Most: Advancing Human-Centered Care Through a Simple Question](https://theberylinstitute.org/product/what-matters-most-advancing-human-centered-care/): In this episode, host Kiia Lappalainen sits down with Claire Snyman and Angela DeVanney of What Matters to You World to explore how one simple question—"What matters to you?"—can transform healthcare experiences. Drawing on both professional and personal perspectives, they share powerful stories illustrating how understanding what matters most to patients leads to more personalized care, stronger relationships, and better outcomes. They also offer practical advice for organizations looking to embed this human-centered approach into everyday practice, demonstrating that meaningful change often begins with a single conversation.
- [Little Stories with Big Impact: Where Healthcare Integration Comes to Life](https://theberylinstitute.org/product/healthcare-experience-storybook/): Little Stories with Big Impact is the companion storybook to our white paper, The Sum of All Interactions: Advancing Human Experience through an Integrated Ecosystem. Through 29 real stories shared by healthcare organizations from The Beryl Institute community, it brings the principles of an integrated ecosystem to life, illustrating how collaboration, communication, partnership, and compassion shape meaningful human experiences.
- [Why Independence is Essential to Human Experience](https://theberylinstitute.org/product/why-independence-is-essential-to-human-experience/): by Jason A. Wolf, Ph.D, CPXP
- [Vibe Check: Is Your Healthcare Teen Volunteer Program Sigma or Beta?](https://theberylinstitute.org/product/vibe-check-is-your-healthcare-teen-volunteer-program-sigma-or-beta/): This blog is part of a series on Teen/Youth Volunteer Programs in Healthcare. Please see below to explore other resources on this topic.
- [Teen Volunteers are Shaping the Human Experience in Healthcare](https://theberylinstitute.org/product/teen-volunteers-are-shaping-the-human-experience-in-healthcare/): Podcast: Turning Teen Volunteers into Healthcare Leaders - The Beryl Institute
- [Closing the Loop: Using Real-Time Feedback to Improve Patient Experience](https://theberylinstitute.org/product/closing-the-loop-using-real-time-feedback-to-improve-patient-experience/): Healthcare organizations have long relied on post-discharge surveys to understand the patient experience. While valuable, these tools often provide feedback too late to address concerns, recover service failures, or improve care while patients are still receiving treatment. Providence Holy Cross Medical Center sought a more proactive approach by implementing real-time patient feedback that enabled immediate action and meaningful improvement.
- [Turning Teen Volunteers into Healthcare Leaders](https://theberylinstitute.org/product/turning-teen-volunteers-into-healthcare-leaders/): (This podcast is Part 1 of a content series on Teen/Youth Volunteer Programs.)
- [Taking Action in Hearing Care: Building on Patient Motivation](https://theberylinstitute.org/product/taking-action-in-hearing-care-building-on-patient-motivation/): This is also true in hearing care, where taking action often requires significant behavior change. A patient may understand that hearing aids could improve communication but still feel reluctant to move forward. They may worry about appearing old, struggle to accept that their hearing has changed, feel overwhelmed by technology, or have heard negative stories from friends and family.
- [Transforming Care from the Inside Out: The Impact of Peer Coaching on Provider Well-Being and Patient Experience](https://theberylinstitute.org/product/transforming-care-from-the-inside-out-the-impact-of-peer-coaching-on-provider-well-being-and-patient-experience/): Learn how Dartmouth Health is transforming care from the inside out through peer coaching. Jason Vallee, PhD, explores how supporting provider well-being through a structured coaching program improves engagement, reduces burnout, and enhances the patient experience.
- [Beyond the Clock: Improving the Human Experience of Waiting in Healthcare](https://theberylinstitute.org/product/beyond-the-clock-improving-the-human-experience-of-waiting-in-healthcare/): This white paper examines one of healthcare's most persistent challenges: waiting.
- [Temporary Medical Lodging: The Distance Between Home and Here](https://theberylinstitute.org/product/temporary-medical-lodging-the-distance-between-home-and-here/): But what if we thought about it differently? Research on the social determinants of health has increasingly documented the pathways by which unmet social needs shape health outcomes. Temporary medical lodging fits squarely within that framework. And for many patients and caregivers navigating domestic medical travel, it is the need that remains most systematically unaddressed.
- [From Call Light to Connected Care: Advancing Safety, Communication, and Engagement](https://theberylinstitute.org/product/from-call-light-to-connected-care-advancing-safety-communication-and-engagement/): St. James Parish Hospital transformed its nurse call system into a digital care platform that improved patient communication, strengthened safety monitoring, and expanded family engagement. Discover the solution that helped create a more informed and connected patient experience.
- [Monthly Member Meet-up (December 2026)](https://theberylinstitute.org/product/monthly-member-meet-up-december-2026/): 9:00 AM PT / 12:00 PM ET / 5:00 PM London – Join us for an informal member networking meet-up designed for open conversation and connection. With no formal agenda, this session is simply a space to show up with questions, engage with peers, and exchange ideas with fellow members and our membership team. All are welcome – new and longtime members alike.
- [Monthly Member Meet-up (November 2026)](https://theberylinstitute.org/product/monthly-member-meet-up-november-2026/): 9:00 AM PT / 12:00 PM ET / 5:00 PM London – Join us for an informal member networking meet-up designed for open conversation and connection. With no formal agenda, this session is simply a space to show up with questions, engage with peers, and exchange ideas with fellow members and our membership team. All are welcome – new and longtime members alike.
- [Compassion Connected Communication](https://theberylinstitute.org/product/compassion-connected-communication/): Compassion is a critical driver of patient experience, staff well-being, and trust. Grounded in emotional intelligence, this presentation explores compassion as a learnable skill that is expressed through observable behaviors, especially in moments when emotions escalate or dignity is threatened.
- [What We Wear Shapes Patient Trust](https://theberylinstitute.org/product/what-we-wear-shapes-patient-trust/): In healthcare, first impressions are formed in seconds, and our research shows that what we wear plays a powerful role in shaping trust, comfort, and confidence during some of life’s most vulnerable moments.
- [From Personal Loss to Global Change: Vita Steina’s Mission to Advance Human Experience in Healthcare](https://theberylinstitute.org/product/from-personal-loss-to-global-change-vita-steinas-mission-to-advance-human-experience-in-healthcare/): Jason Wolf sits down with Vita Steina, one of the leading voices advancing human experience across Europe. In this inspiring conversation, Vita shares how the loss of her young son to cancer transformed her life and sparked a mission to improve healthcare for patients, families, and caregivers. From pioneering patient experience efforts in Latvia to advocating for human experience as a cornerstone of healthcare quality and policy, Vita discusses the power of purpose, the importance of supporting the workforce, and her vision for creating lasting change across healthcare systems. A powerful conversation about resilience, leadership, and the human heart at the center of care.
- [Reducing LWBS Through Operational Excellence in the ED](https://theberylinstitute.org/product/reducing-lwbs-through-operational-excellence-in-the-ed/): Explore how a multidisciplinary team improved Emergency Department flow, communication, and patient experience. By addressing inefficiencies through collaborative redesign, the initiative achieved a sustained drop in “left without being seen” (LWBS) and better patient feedback. This webinar offers data-driven, replicable methods to optimize operations and enhance the ED experience for both staff and patients.
- [When Communication Is Safety: Why Testing Bilingual Staff Matters](https://theberylinstitute.org/product/when-communication-is-safety-why-testing-bilingual-staff-matters/): What happens when bilingual staff speak with patients in another language, but their medical language skills have never been validated? In this Learning Bite, Rebecca Ruckno of Geisinger Health System shares how the organization partnered with LanguageLine Solutions to implement a systemwide bilingual proficiency testing program that ensures accurate clinical communication and supports regulatory compliance. Learn how validated language testing reinforces a simple but powerful principle: communication is safety.
- [Change Leadership: Five Tactics to Make Best Practices Stick](https://theberylinstitute.org/product/change-leadership-five-tactics-to-make-best-practices-stick/): Complimentary - Change in healthcare is inevitable - and often challenging. Yet it’s essential for sustaining the patient experience behaviors and practices that matter most to patients and for bringing meaning and joy to the work of healthcare professionals. Change feels even harder when patient experience best practices fall short because real world circumstances and barriers get in the way. Join this webinar to learn five practical tactics that help patient experience best practices truly stick. You’ll gain insights that make it easier to lead teams through change and support teams in doing the right thing consistently. You’ll leave with a renewed perspective and a clearer path to lasting improvement.
- [Spiritual Care Connection Call – Demystifying Chaplaincy](https://theberylinstitute.org/product/spiritual-care-connection-call-demystifying-chaplaincy/): Chaplaincy is often misunderstood, yet it plays a critical role in supporting patients, families, and care teams. Join the Spiritual Care Workgroup on a connection call to demystify chaplaincy - exploring what chaplains do, how they integrate into care teams, and the impact they have across care settings.
- [Care Partners as Essential Team Members in Safe Care](https://theberylinstitute.org/product/care-partners-as-essential-team-members-in-safe-care/): This session explores the role of care partners as essential members of the care team and their impact on patient safety. Participants will examine strategies to support care partner presence and engagement across the care continuum, including bedside rounding, shift reports, discharge planning, and flexible visitation practices that promote safety and partnership.
- [Healing Happens at Night: Improving Sleep Health in Pediatric Hematology & Oncology Patients and Caregivers](https://theberylinstitute.org/product/healing-happens-at-night-improving-sleep-health-sleep/): Cook Children’s Hospital shares how a simple, family-centered approach significantly improved sleep quality for pediatric hematology/oncology patients and their caregivers. In this case study, discover practical, low-cost strategies that reduce sleep disruptions and enhance the overall care experience.
- [The State of Patient Experience 2019: Reflections and Four Considerations for Action](https://theberylinstitute.org/product/the-state-of-patient-experience-2019-reflections-and-four-considerations-for-action/): by Jason A. Wolf, PhD, CPXP

## Marketplace
- [Elsevier](https://theberylinstitute.org/marketplace/px-marketplace-elsevier/)
- [Ripple Health AI](https://theberylinstitute.org/marketplace/px-marketplace-ripple-health-ai/)
- [Pocketalker](https://theberylinstitute.org/marketplace/pocketalker/)
- [C.A.R.E. PROGRAMMING](https://theberylinstitute.org/marketplace/c-a-r-e-programming/)
- [West-Com Nurse Call Systems](https://theberylinstitute.org/marketplace/west-com-nurse-call-systems/)
- [Relias](https://theberylinstitute.org/marketplace/relias/)
- [Cemplicity](https://theberylinstitute.org/marketplace/cemplicity/)
- [Cloverkey](https://theberylinstitute.org/marketplace/cloverkey/)
- [Experiencia by Sodexo](https://theberylinstitute.org/marketplace/sodexo/)
- [Sentact](https://theberylinstitute.org/marketplace/sentact/)
- [Sonifi Health](https://theberylinstitute.org/marketplace/sonifi-health/)
- [NRC Health](https://theberylinstitute.org/marketplace/nrc-health/)
- [Medallia](https://theberylinstitute.org/marketplace/medallia/)
- [Cipher Health](https://theberylinstitute.org/marketplace/cipher-health/)
- [LanguageLine Solutions](https://theberylinstitute.org/marketplace/languageline-solutions/)
- [Best Upon Request](https://theberylinstitute.org/marketplace/best-upon-request/)

## Community Profile
- [ABM Healthecare Support Services](https://theberylinstitute.org/communityprofile/abm-healthecare-support-services/)
- [AdventHealth](https://theberylinstitute.org/communityprofile/adventhealth/)
- [Akron Children’s Hospital](https://theberylinstitute.org/communityprofile/akron-childrens-hospital/)