# TeamGPS

> TeamGPS is an AI-enabled performance management and employee engagement platform built for MSPs and service businesses, powered by IT By Design (ITBD). It brings employee engagement, performance management, goal alignment and customer sentiment into a single pane of glass.

TeamGPS helps service delivery, HR and leadership teams manage their most important asset, their employees. Core capabilities include role-based scorecards, data-driven 1:1 meetings with shared agendas and notes, goal setting and alignment at organization, department and team level (including ROCKs), CSAT, NPS and CES tracking with custom surveys, AI-assisted performance reviews, employee sentiment surveys, and a peer-to-peer rewards and recognition program aligned to core values. TeamGPS offers API integrations with popular payroll, HRIS and business systems, self-service portals for employees, and guided onboarding that is usually completed in 7 to 14 days depending on team size.

Key facts:

- Built for: MSPs and service businesses in technology, healthcare, financial services and professional services
- Pricing model: Per user, per month, billed monthly or annually, with Group Meetings available as an add-on
- Trial: Free trial with no credit card required
- Reported results: 78% increase in productivity and retention, 80% increase in goal achievement, 46% less time spent on strategic decisions
- Customers include: Technology Assurance Group, Peggnet and Skycomp
- Company: Built and operated by IT By Design (ITBD), Freehold, NJ

## Features

- [Strategic Goals](https://teamgps.com/features/stratagic-goals/): Align organization, department and team goals and ROCKs with the strategic plan
- [Client Engagement](https://teamgps.com/features/client-engagement/): Track CSAT, NPS and CES and measure how employee performance affects customer satisfaction
- [Employee Engagement](https://teamgps.com/features/employee-engagement/): Role-based scorecards and data-driven 1:1 meetings
- [Culture](https://teamgps.com/features/culture/): Peer-to-peer rewards and recognition aligned with core values
- [Productivity](https://teamgps.com/features/productivity/): Performance tracking that drives engagement, accountability and motivation

## AI Genies

- [AI Genies](https://teamgps.com/ai-genies/): The AI agents built into TeamGPS:
  - MeetingMind: Attends meetings, records notes and follows up on action items
  - My Team Insights: Live view of team activity, workload and performance
  - SurveyGenie: Builds surveys and assessments with AI
  - InsightBridge: Lets you query TeamGPS data from Claude or another LLM
  - VisionForge: Clarifies company vision and shares it across the team
  - GoalLink: Tracks goals and ROCKs and flags stalled items
  - MeetingLens: Handles meeting prep, notes and follow-up
  - Performance Genie: Supports performance reviews with factual performance data
  - PulseSense: Monitors team sentiment and flags early signs of culture change
  - AskHR.ai: Answers employee HR questions without a support ticket

## Buying

- [Plans and Pricing](https://teamgps.com/plans-and-pricing/): Per-user pricing calculator, billing options and the Group Meetings add-on
- [Testimonials](https://teamgps.com/testimonials/): Results from MSPs using TeamGPS
- [Contact Sales / Book a Demo](https://teamgps.com/contact-us/): Talk to the TeamGPS team

## Resources

- [Blog](https://teamgps.com/blog/): Articles on MSP operations, performance management, engagement and client experience
- [Do MSPs Need TeamGPS If They Already Use a PSA?](https://teamgps.com/blog/productivity-and-performance/do-msps-really-need-team-gps-if-they-already-use-a-psa/): How TeamGPS fits alongside PSA and RMM tools
- [MSP Technician Performance Metrics](https://teamgps.com/blog/productivity-and-performance/msp-technician-performance-metrics/): Which metrics to track for MSP technicians
- [Performance Reviews for MSP Technician Teams](https://teamgps.com/blog/productivity-and-performance/performance-reviews-for-msp-technician-teams/): Running reviews for L1 to L3 teams
- [MSP Self-Evaluation Examples for L1, L2 and L3](https://teamgps.com/blog/productivity-and-performance/msp-self-evaluation-examples-l1-l2-l3/): Sample self-evaluations by tier
- [CSAT and Employee Performance](https://teamgps.com/blog/productivity-and-performance/csat-employee-performance-service-teams/): Connecting customer satisfaction to team performance
- [What Is eNPS?](https://teamgps.com/blog/productivity-and-performance/what-is-enps-employee-net-promoter-score-guide/): Guide to employee Net Promoter Score
- [AI 1:1 Meetings](https://teamgps.com/blog/productivity-and-performance/ai-1-on-1-meetings/): Using AI to run better 1:1s

## Optional

- [Login](https://app.team-gps.net/): TeamGPS app sign-in
- [Terms & Conditions](https://teamgps.com/terms-conditions/)
- [Privacy Policy](https://teamgps.com/privacy-policy/)
- [IT By Design](https://itbd.net/): The company behind TeamGPS (see https://itbd.net/llms.txt)