# Help Center

> Documentation for Syncube Shopify apps

Documentation for GiftCard Hero, a Shopify app for eGift cards, physical gift cards, POS integration, bulk operations, and analytics.

- Website: https://syncu.be
- Documentation: https://docs.syncu.be/
- Support: support@syncu.be

## Getting Started

- [What is GiftCard Hero?](https://docs.syncu.be/giftcard-hero/getting-started/overview/): An introduction to GiftCard Hero — what it does, who it's for, and what you can do with it.
- [Installation & Setup](https://docs.syncu.be/giftcard-hero/getting-started/installation/): How to install GiftCard Hero from the Shopify App Store and complete the initial setup.
- [Send Your First Gift Card](https://docs.syncu.be/giftcard-hero/getting-started/quick-start/): Get up and running in 5 minutes — issue an eGift card and send it to a recipient.
- [How to Test a Gift Card](https://docs.syncu.be/giftcard-hero/getting-started/testing/): Test the complete gift card purchase and redemption flow without making a real payment using a Shopify discount.
- [How Gift Cards Work in Shopify](https://docs.syncu.be/giftcard-hero/getting-started/shopify-gift-cards-101/): A plain-English guide to how Shopify gift cards work natively — balances, redemption, limitations — and where GiftCard Hero fits in.
## Features

- [eGift Cards & Physical Cards](https://docs.syncu.be/giftcard-hero/features/egift-cards/): Configure eGift card and physical gift card settings — designs, custom amounts, manual issuance, categories, and selling gift cards through regular products.
- [Card Design & Translations](https://docs.syncu.be/giftcard-hero/features/card-design/): Customize the texts shown in the gift card form, the balance widget and the reload form — translate labels, buttons, and messages into your customers' languages.
- [Card Categories](https://docs.syncu.be/giftcard-hero/features/card-categories/): Organize gift card designs into named categories so customers can browse by occasion.
- [Physical Gift Cards](https://docs.syncu.be/giftcard-hero/features/physical-cards/): Sell printed gift cards in store or online: upload the printed codes so they are activated when sold, or import codes that already carry a balance.
- [Gift Card Admin Block](https://docs.syncu.be/giftcard-hero/features/admin-block/): Add the Gift Card Hero blocks to Shopify admin — resend a gift card from its detail page, and register physical cards from an order.
- [Resending or Editing a Gift Card](https://docs.syncu.be/giftcard-hero/features/resend-edit/): Resend a gift card email, change the recipient address, or adjust the delivery date from Shopify admin or the Gift cards queue.
- [Dashboard & Analytics](https://docs.syncu.be/giftcard-hero/features/dashboard/): Understand your gift card program's performance — gift cards sold, redemptions, value added to cards, sales lift, orders paid with gift cards, customer reports, and sync controls.
- [Gift Card Balance Reports](https://docs.syncu.be/giftcard-hero/features/balance-reports/): A quarterly snapshot of every gift card that still has money on it — what the report contains, when it is created, who gets the email, and how to download past reports.
- [Bulk Operations](https://docs.syncu.be/giftcard-hero/features/bulk-operations/): Generate hundreds or thousands of gift cards at once, send them to a list of recipients, import or update cards from a CSV file, and track the results.
- [Managing Gift Cards with Bulk Actions](https://docs.syncu.be/giftcard-hero/features/managing-gift-cards-with-bulk-actions/): Step-by-step guide to creating, sending, updating, and importing gift cards in bulk via CSV uploads.
- [Reload Balance](https://docs.syncu.be/giftcard-hero/features/reload-balance/): Find a gift card, add or remove balance, notify the customer — plus the reload limit, the reload email, and letting customers reload their own cards from your storefront.
- [Balance Check Widget](https://docs.syncu.be/giftcard-hero/features/balance-widget/): Let customers check their gift card balance directly on your storefront — overview of how the widget works and how to add it to your store.
- [Widget Configuration](https://docs.syncu.be/giftcard-hero/features/configuration/): Enable the gift card balance check widget for your storefront and configure its behavior — product recommendations, cart integration, and embed options.
- [Email Templates](https://docs.syncu.be/giftcard-hero/features/email-templates/): Generate the gift card email that Shopify sends to purchasers and recipients — your wording, language, and display options — and paste it into Shopify's Gift card created notification.
- [PDF Version of Gift Cards](https://docs.syncu.be/giftcard-hero/features/pdf-version/): Allow customers to download a printable PDF version of their gift card directly from the email.
- [Unused Balance Reminders](https://docs.syncu.be/giftcard-hero/features/reminders/): Automatically email customers who have an unused gift card balance — drive repeat purchases and recover dormant revenue.
- [Redemption Notifications](https://docs.syncu.be/giftcard-hero/features/redemption-notifications/): Email or text the card holder, the purchaser, or both every time a gift card is used, and again when the balance runs out — with the amount, the remaining balance and the branch.
- [Integrations (SMTP & Klaviyo)](https://docs.syncu.be/giftcard-hero/features/integrations/): Hold the credentials for the channels your notifications go out through — your own mail server (SMTP), an SMS provider, and Klaviyo for sending gift card events into your own marketing flows.
- [Promotions](https://docs.syncu.be/giftcard-hero/features/promotions/): Create rule-based promotions that automatically issue a gift card to a customer when their order meets your conditions, and review every card issued.
- [Payment Customization](https://docs.syncu.be/giftcard-hero/features/payments/): Hide payment methods at checkout when a customer buys a gift card, and block paying with a gift card when an order matches your rules.
- [POS Integration](https://docs.syncu.be/giftcard-hero/features/pos-integration/): Use GiftCard Hero's Shopify POS extension — check balances, register and reload cards, refund to a gift card, view customer cards — and control what staff can do.
- [Gift Cards on 3rd-Party POS (PWA)](https://docs.syncu.be/giftcard-hero/features/third-party-pos/): Redeem, check, and activate Shopify gift cards in-store when you use a non-Shopify register — Square, Clover, Lightspeed, Zettle, and more — with the GiftCard Hero POS app (PWA).
- [Developer Tools](https://docs.syncu.be/giftcard-hero/features/developer-tools/): API access, webhooks, headless mode, custom code editor, and advanced integration options for developers building on top of GiftCard Hero.
- [Multi-Store](https://docs.syncu.be/giftcard-hero/features/multistore/): Link several Shopify stores into a network so a gift card issued in one store can be used in the others.
- [Customer Account Portal](https://docs.syncu.be/giftcard-hero/features/customer-account/): Let customers see their gift cards from their Shopify customer account — balances, codes and history via GiftCard Hero's Customer Account extension.
## Loyalty

- [Getting Started with Loyalty](https://docs.syncu.be/giftcard-hero/features/loyalty-getting-started/): Turn on your loyalty program, learn what it does, and build your first reward workflow in about 5 minutes.
- [Loyalty Workflow Builder](https://docs.syncu.be/giftcard-hero/features/loyalty-workflow-builder/): Build reward automations with triggers, conditions, and actions. Test them safely with a dry-run, then activate.
- [Loyalty Emails](https://docs.syncu.be/giftcard-hero/features/loyalty-emails/): Save your own starting points for a loyalty workflow's email step — name them, edit them, and reuse them across workflows instead of retyping the same message.
- [Loyalty Tiers](https://docs.syncu.be/giftcard-hero/features/loyalty-tiers/): Group customers by lifetime spend and reward higher tiers with a bigger credit multiplier. Assignment is automatic, with a manual recalculate option.
- [How Customers Redeem Rewards](https://docs.syncu.be/giftcard-hero/features/loyalty-redeeming-rewards/): Where customers see their rewards balance, how they get their redemption code, and how they spend it at checkout.
- [Promotions Widget](https://docs.syncu.be/giftcard-hero/features/loyalty-promotions-widget/): Advertise a loyalty workflow's reward — or post a standalone announcement — on your storefront as a pop-up nudge card and a rotating top banner.
- [Loyalty Analytics](https://docs.syncu.be/giftcard-hero/features/loyalty-analytics/): Where to find loyalty and promotion analytics, what every number means, and how attributed and incremental revenue differ.
- [Loyalty Money FAQ](https://docs.syncu.be/giftcard-hero/features/loyalty-money-faq/): How loyalty credit behaves on refunds, when it expires, the spending guardrails that protect your budget, and how to trace why a customer received credit.
## Developer

- [REST API Reference](https://docs.syncu.be/giftcard-hero/developer/rest-api/): Complete REST API reference — endpoints, authentication, request/response formats for managing gift cards programmatically.
- [Webhooks Integration Guide](https://docs.syncu.be/giftcard-hero/developer/webhooks/): Set up and verify Gift Card Hero webhooks — event types, payload schemas, HMAC signature verification, and best practices.
- [Storefront API](https://docs.syncu.be/giftcard-hero/developer/storefront-api/): JavaScript API reference for building custom gift card interfaces — enabling the API, methods, and React integration example.
- [Headless Integration](https://docs.syncu.be/giftcard-hero/developer/headless/): Embed Gift Card Hero into headless Shopify storefronts — enable headless mode, copy integration code, and replace placeholders.
## Use Cases

- [Corporate Gifting](https://docs.syncu.be/giftcard-hero/use-cases/corporate-gifting/): How to use GiftCard Hero for B2B corporate gift programs: bulk sending, printed or shared codes, and reporting.
- [Holiday Campaigns](https://docs.syncu.be/giftcard-hero/use-cases/holiday-campaigns/): Run a seasonal gift card campaign: themed designs, a bonus-card promotion, scheduled delivery and a seasonal email.
- [Selling Discounted Gift Cards](https://docs.syncu.be/giftcard-hero/use-cases/discounted-gift-cards/): Set up sale pricing for gift cards using Shopify automatic discounts and compare-at prices — complete guide with storefront display verification.
- [Loyalty Rewards](https://docs.syncu.be/giftcard-hero/use-cases/loyalty-rewards/): Reward your best customers with store credit: milestone rewards, tiers, and the manual and API options for stores that don't use the Loyalty module.
- [Multi-Location Retail](https://docs.syncu.be/giftcard-hero/use-cases/multi-location-retail/): Run a gift card program across several locations or several Shopify stores, with POS at every till.
- [Physical Card Inventory](https://docs.syncu.be/giftcard-hero/use-cases/physical-card-inventory/): An operational guide for retailers selling printed gift cards: choosing when cards get their value, loading codes, selling, and reconciling stock.
- [Refunds as Gift Cards](https://docs.syncu.be/giftcard-hero/use-cases/refunds-as-gift-cards/): Give a gift card instead of a cash refund, online or in Shopify POS, and learn what happens to gift cards when their own order is refunded.
## FAQ

- [App Questions](https://docs.syncu.be/giftcard-hero/faq/app-questions/): Frequently asked questions about GiftCard Hero — features, billing, data, integrations, and common setup questions.
- [Troubleshooting](https://docs.syncu.be/giftcard-hero/faq/troubleshooting/): Solutions to the most common problems with gift card delivery, POS, balance check widget, bulk operations, and more.
- [Troubleshooting Missing Gift Cards](https://docs.syncu.be/giftcard-hero/faq/missing-gift-cards/): Step-by-step guide for investigating and resolving cases where a customer reports they never received their gift card email.
- [Shopify Gift Card Basics](https://docs.syncu.be/giftcard-hero/faq/shopify-basics/): Common questions about how gift cards work natively in Shopify — plan requirements, limitations, taxes, and more.
## Dcart

- [Dcart API](https://docs.syncu.be/dcart/api/): Apply and remove discount codes, remove gift cards, preview savings and listen to cart discount events from your storefront code with the Dcart JavaScript API.