# POS Cafe

> POS Cafe is a Shopify POS app for cafes, coffee shops and restaurants. It adds cafe-ready ordering to Shopify POS (detailed modifiers with extra charges, order types, cafe discounts), routes order tickets by prep area to receipt printers (Epson Server Direct Print, Star CloudPRNT, or the receipt printer connected to Shopify POS) and Fresh KDS, supports table service and open tabs with a Send to prep tile that sends each round to the kitchen before payment, adds an online ordering menu to the Shopify online store, and works with Cloudshelf self-service kiosks. It is made by POS Cafe App Pty Ltd in Australia and installed from the Shopify App Store.

- Website: https://poscafe.app/
- Shopify App Store: https://apps.shopify.com/poscafe
- Pricing: https://poscafe.app/#pricing (every plan includes every feature; plans differ only by the number of POS locations; 21-day free trial)
- Support: https://poscafe.app/support/
- Features: https://poscafe.app/features/ (overview of every feature, linking the pages below)
- Modifiers: https://poscafe.app/product-modifiers/ (modifier sets with extra charges, required and multi-select options, the POS Cafe and POS Cafe - Lite tiles)
- Kitchen printing and KDS: https://poscafe.app/kitchen-printing-and-kds/ (receipt printers and Fresh KDS screens, by prep area)
- Open tabs and table service: https://poscafe.app/open-tabs-and-table-service/ (Send to prep, open tabs on draft orders, tables and table QR ordering)
- Online ordering and kiosks: https://poscafe.app/online-ordering-and-kiosks/ (online ordering menu on the Shopify store, table QR ordering, Cloudshelf kiosks, Zapiet)
- Integrations: https://poscafe.app/integrations/
- Changelog: https://poscafe.app/changelog/

## Getting Started

- [App Overview](https://poscafe.app/docs/getting-started/app-overview/): A tour of the POS Cafe app and its navigation for selling customisable products in Shopify POS.
- [Plans, Trial & Location Licences](https://poscafe.app/docs/getting-started/plans-trial-and-licences/): POS Cafe plans and prices, how the 21-day free trial works, and how location licences decide which Shopify POS locations can use POS Cafe.
- [Locations](https://poscafe.app/docs/getting-started/locations/): Set up each Shopify location in POS Cafe: licence, time zone, store hours, menu, order types, devices and tables.
- [Adding Products](https://poscafe.app/docs/getting-started/adding-products/): Set up cafe items as Shopify products for POS Cafe, with sizes as variants and the Point of Sale channel on. No shipping or inventory needed.
- [Setting Up Collections](https://poscafe.app/docs/getting-started/setting-up-collections/): Create the manual and automated Shopify collections that organise your POS Cafe menu, with a video walkthrough.
- [Cafe Collections Page](https://poscafe.app/docs/getting-started/cafe-collections-page/): Add the Shopify collections that need modifiers to POS Cafe and set the order they appear in on the POS Cafe tile in Shopify POS.
- [Modifier Sets Page](https://poscafe.app/docs/getting-started/modifier-sets-page/): Create modifier sets for sizes, milks, syrups and extras, with optional or required choices and extra charges, for Shopify POS and online ordering.
- [Prep Areas](https://poscafe.app/docs/getting-started/prep-areas/): Create prep areas such as Kitchen and Barista so POS Cafe sends each Shopify POS and online order item to the right printer or Fresh KDS screen.
- [Assigning Modifiers & Prep Areas](https://poscafe.app/docs/getting-started/assigning-modifiers-prep-areas/): Attach modifier sets and prep areas to your products from the Cafe Collections page, one product at a time or in bulk.
- [Order Types](https://poscafe.app/docs/getting-started/order-types/): Set up order types like For Here, To Go and Pickup for each location, and choose how staff pick them in Shopify POS.
- [Cafe Discounts](https://poscafe.app/docs/getting-started/cafe-discounts/): Create fixed or percentage discounts in POS Cafe and apply them to individual items from the POS Cafe tile in Shopify POS.
- [General Settings](https://poscafe.app/docs/getting-started/general-settings/): A guide to the POS Cafe Settings page, covering the POS tile, online ordering, integrations, admin settings and your account.

## Shopify POS Setup

- [Using the App in Shopify POS](https://poscafe.app/docs/shopify-pos-setup/using-the-app-in-shopify-pos/): The POS Cafe, POS Cafe - Lite and Send to prep tiles for Shopify POS, which to add, how to add them, and how to sell a customised item.
- [POS Cafe vs POS Cafe - Lite](https://poscafe.app/docs/shopify-pos-setup/choosing-a-tile/): Compare the POS Cafe and POS Cafe - Lite tiles for Shopify POS, how each adds items to the cart, and which one to choose for your cafe.
- [Editing Items in the Cart](https://poscafe.app/docs/shopify-pos-setup/editing-items-in-the-cart/): Give POS Cafe permission to edit cart items, then edit them directly in Shopify POS.
- [Open Orders](https://poscafe.app/docs/shopify-pos-setup/open-orders/): Take orders before payment with Shopify POS draft orders, send each round to the kitchen, and check out when the customer is ready.
- [Refreshing POS Cafe](https://poscafe.app/docs/shopify-pos-setup/refreshing-pos-cafe/): Refresh POS Cafe on a Shopify POS device to load the latest menu, prices and settings after you change products, modifiers or collections.
- [Registering POS Devices](https://poscafe.app/docs/shopify-pos-setup/registering-pos-devices/): Register your Shopify POS devices with POS Cafe so a receipt printer can print orders from specific POS devices only.
- [Send to Prep](https://poscafe.app/docs/shopify-pos-setup/send-to-prep/): Use the Send to prep tile in Shopify POS to send items to your receipt printers and Fresh KDS before the customer pays, and re-send completed orders.
- [POS Cafe Tile Translations](https://poscafe.app/docs/shopify-pos-setup/translations/): Translate or reword any of the text shown in the POS Cafe tile, with no code required.
- [Selling Offline with POS Cafe](https://poscafe.app/docs/shopify-pos-setup/offline-mode/): Keep selling with the POS Cafe tiles when your POS device loses its internet connection, and what doesn't work offline: kitchen tickets, KDS and stock.

## Online Ordering

- [Online Ordering: Getting Started](https://poscafe.app/docs/online-ordering/getting-started/): A fast, branded online ordering menu for your store, with live prices, modifiers, pickup and checkout on any device.
- [Installation & Connecting Your Store](https://poscafe.app/docs/online-ordering/installation-and-connecting-your-store/): The one-time steps to get online ordering live: check the automatic connection, add the block, and set your page URL.
- [General Online Ordering Settings](https://poscafe.app/docs/online-ordering/general-online-ordering-settings/): Store-wide settings that control scheduling, the cart, troubleshooting, menu publishing, live sold-out updates and the connection that powers your menu.
- [Locations: Hours, Order Types & Pickup](https://poscafe.app/docs/online-ordering/locations-hours-order-types-and-pickup/): Set each location's ordering availability, order types, opening hours, and live stock display.
- [Building Your Menu](https://poscafe.app/docs/online-ordering/building-your-menu/): How collections, products, and modifier sets fit together to build your online menu, and how to make them available online.
- [Online Ordering Translations](https://poscafe.app/docs/online-ordering/translations/): Translate or reword the text in the POS Cafe online ordering menu for every language you sell in, with no code required.
- [Theme Editor: Layout](https://poscafe.app/docs/online-ordering/theme-editor-layout/): Control the menu's structure and spacing: width, navigation, density, corner roundness, and the item pop-up image.
- [Colors & Theming](https://poscafe.app/docs/online-ordering/colors-and-theming/): Match the ordering menu to your brand from the theme editor with a layered colour system.
- [Theme Editor: Advanced](https://poscafe.app/docs/online-ordering/theme-editor-advanced/): Advanced block settings for checkout compatibility and custom styling.
- [Custom CSS Reference](https://poscafe.app/docs/online-ordering/custom-css-reference/): Safely customise the POS Cafe online ordering menu with supported CSS variables, classes, states, and practical examples.
- [Pricing, Currency & Markets](https://poscafe.app/docs/online-ordering/pricing-currency-and-markets/): How live pricing and per-customer currency work, and what to check if prices look off.
- [QR Codes & Table Ordering](https://poscafe.app/docs/online-ordering/qr-codes-and-table-ordering/): Generate table QR codes that open your Shopify online ordering menu already set to the right location and table.
- [Online Ordering: Troubleshooting & FAQ](https://poscafe.app/docs/online-ordering/troubleshooting-and-faq/): Quick answers to the most common online ordering questions and issues.
- [Admin Order Details](https://poscafe.app/docs/online-ordering/admin-order-details/): Learn how to view online order pickup and delivery information directly on the Shopify order detail page using the POS Cafe admin block.
- [Order Emails](https://poscafe.app/docs/online-ordering/order-emails/): Learn how to format your Shopify staff order emails to clearly highlight pickup times, prep areas, and item modifiers.
- [Live Sold-Out Updates](https://poscafe.app/docs/online-ordering/live-sold-out-updates/): Stop the online ordering menu selling items that have run out at a location, within seconds, with the optional live sold-out list.
- [Upgrading from POS Cafe Online (Old)](https://poscafe.app/docs/online-ordering/upgrading-from-the-old-online-ordering-block/): Check which online ordering block your theme uses and move from POS Cafe Online (Old) to the current POS Cafe Online block.
- [Sharing Collection Links](https://poscafe.app/docs/online-ordering/sharing-collection-links/): Copy a link that opens your online ordering menu at a specific location and collection.

## Table Management

- [Table Management: Getting Started](https://poscafe.app/docs/table-management/getting-started/): Organise your venue into dining areas and tables, give each table a QR link, and track open tabs.
- [Dining Areas & Tables](https://poscafe.app/docs/table-management/dining-areas-and-tables/): Organise your venue into dining areas and the tables within each one.
- [Adding Tables in Bulk](https://poscafe.app/docs/table-management/adding-tables-in-bulk/): Create a whole area of tables at once and download their QR codes in a single ZIP.
- [QR Codes & Online Ordering URLs](https://poscafe.app/docs/table-management/qr-codes-and-online-ordering-urls/): Each table's deep link and printable QR code that opens your menu set to that table.
- [POS Draft Orders](https://poscafe.app/docs/table-management/pos-draft-orders/): Show a table's name on Shopify POS draft orders so open tabs are easy to tell apart.
- [Open Tabs](https://poscafe.app/docs/table-management/open-tabs/): See every running tab grouped by table, from Shopify POS draft orders, so staff know which tables still have to pay.
- [Table Management: Troubleshooting & FAQ](https://poscafe.app/docs/table-management/troubleshooting-and-faq/): Quick answers to common table-management questions and issues.

## Order Tickets & KDS

- [Choosing How to Print Order Tickets](https://poscafe.app/docs/order-tickets-kds/choosing-how-to-print/): Compare the ways POS Cafe sends order tickets to your kitchen and barista: cloud receipt printers, the Shopify POS printer and Fresh KDS screens.
- [Receipt Printers Page](https://poscafe.app/docs/order-tickets-kds/receipt-printers-page/): Add, edit, pause and check the receipt printers at a POS Cafe location, and see which prep areas are covered.
- [Epson Server Direct Print](https://poscafe.app/docs/order-tickets-kds/epson-server-direct-print/): Set up an Epson receipt printer with Server Direct Print to print POS Cafe kitchen and barista tickets for Shopify POS and online orders.
- [Star CloudPRNT](https://poscafe.app/docs/order-tickets-kds/star-cloudprnt/): Set up a Star receipt printer with CloudPRNT to print POS Cafe kitchen and barista tickets for Shopify POS and online orders, with nothing to install.
- [Shopify POS Printer](https://poscafe.app/docs/order-tickets-kds/shopify-pos-printer/): Print POS Cafe prep tickets on the receipt printer connected to a Shopify POS device, with no print server setup.
- [Fresh KDS](https://poscafe.app/docs/order-tickets-kds/fresh-kds/): Connect Fresh KDS to POS Cafe so Shopify POS and online orders appear on kitchen and barista screens by prep area, replacing paper tickets.
- [Native Product Routing](https://poscafe.app/docs/order-tickets-kds/native-product-routing/): Route selected Shopify products added outside POS Cafe to your receipt printers and Fresh KDS prep areas.
- [Shopify POS Receipts](https://poscafe.app/docs/order-tickets-kds/shopify-pos-receipts/): Shopify has removed the receipt code editor, so POS Cafe's customised receipt order tickets are no longer available. Here is what to use instead.

## Integrations

- [Integrations Overview](https://poscafe.app/docs/integrations/overview/): Every app and device POS Cafe works with, from kitchen displays and receipt printers to pickup, delivery and self-service kiosks.
- [Zapiet Pickup & Delivery](https://poscafe.app/docs/integrations/zapiet-pickup-and-delivery/): Use Zapiet Pickup & Delivery with POS Cafe Online Ordering so pickup and local delivery orders reach the right printer and kitchen display.
- [Cloudshelf Kiosks](https://poscafe.app/docs/integrations/cloudshelf-kiosks/): Offer self-service kiosk ordering with Cloudshelf, using your POS Cafe menu and the same order routing to printers and Fresh KDS.

## Reports & Taxes

- [Tax Calculation Issues](https://poscafe.app/docs/reports-taxes/tax-calculation-issues/): If tax on a cafe item comes through as zero or at the wrong rate in Shopify POS, clear the product's category in Shopify admin.

## Troubleshooting

- [Common Issues & Fixes](https://poscafe.app/docs/troubleshooting/common-issues-and-fixes/): An at-a-glance list of the most common POS Cafe issues and their fixes.
- [App Failed to Load](https://poscafe.app/docs/troubleshooting/app-failed-to-load/): If Shopify POS shows "App failed to load" when you open POS Cafe, these steps get the tile loading again.
- [Cafe Collections Warning](https://poscafe.app/docs/troubleshooting/cafe-collections-warning/): Resolve the "No cafe collections" message in the POS Cafe tile.
- [Network & Connectivity Issues](https://poscafe.app/docs/troubleshooting/network-and-connectivity-issues/): Diagnose and fix network or firewall issues that stop POS Cafe loading in Shopify admin.

## Optional

- [Full documentation text](https://poscafe.app/llms-full.txt): every docs article in one file
- [Terms of Service](https://poscafe.app/terms/)
- [Privacy Policy](https://poscafe.app/privacy/)
- [Security and vulnerability disclosure](https://poscafe.app/security/)