# palmER > palmER (palm-er.com) is physician-developed AI software for emergency medicine and urgent care: palmER AI Suite for AI-powered documentation with ambient scribing, and the palmEM AI mobile reference app. palmER AI Suite is a HIPAA-compliant, web-based AI documentation platform built by board-certified emergency physicians. It features ambient scribing, AI-generated HPI, Physical Exam, and MDM notes, clinical decision support, and integrated EM reference tools. Designed for emergency medicine and urgent care clinicians, it cuts charting time up to 80% while creating more defensible documentation. palmEM AI is an award-winning mobile emergency medicine quick reference app with an intelligent clinical assistant. ## Quick Facts - Company: palmER - Site: https://www.palm-er.com - Products: - palmER AI Suite - web-based AI documentation + ambient scribing for emergency medicine. Clinicians pay $199/month; approved students and residents pay $49/month after submitting the verification form at https://www.palm-er.com/site/residents. Includes a 30-day free trial with no credit card required. - palmEM AI - mobile EM reference app for iOS and Android with an integrated AI clinical assistant. Its knowledge base is also available inside palmER AI Suite as palmEM Reference (in Colab). - Audience: Emergency medicine and urgent care clinicians - Founded by: board-certified emergency physicians - Compliance: HIPAA-compliant by design, BAA included in standard terms, AES-256 encryption at rest, TLS 1.2+ in transit, US-only data centers, automatic patient-data deletion within 24 hours, no data used for AI training, no data sold - EMR integration: works alongside any EMR via copy/paste; no integration or IT setup required - Key claim: cuts charting time up to 80%; 2+ hours saved per shift - Pricing details (machine-readable): https://www.palm-er.com/pricing.md ## Main content - [palmER AI Suite and palmEM AI](https://www.palm-er.com/): Site root and product selector for palmER AI Suite and palmEM AI. - [palmER AI Suite: Emergency Medicine Documentation, Reinvented](https://www.palm-er.com/palmer): AI documentation and ambient scribing built for emergency medicine and urgent care. - [Ambient Scribe for Emergency Medicine](https://www.palm-er.com/palmer/ambient-scribe-for-emergency-medicine): Category page: ambient scribing in the ED - HPI and Exam drafted automatically; results, plans, consults, reassessments, and disposition discussed during the encounter added to the MDM; no audio ever stored. - [MDM Documentation AI](https://www.palm-er.com/palmer/mdm-documentation-ai): Category page: paste the chart, get a structured, defensible MDM with differential in seconds. - [palmEM AI: Best Emergency Medicine App for Quick Reference](https://www.palm-er.com/palmem): Award-winning emergency medicine mobile app with AI clinical reference. - [palmER AI Suite and palmEM AI User Guides](https://www.palm-er.com/support/docs): Complete documentation hub for both products. ## palmER AI Suite Assistants - [HPI Assistant, Complete Histories on Demand | palmER AI Suite](https://www.palm-er.com/palmer/assistants/hpi): Generate a complete, complaint-specific HPI with the right positives and negatives, from a one-line summary or an ambient encounter. - [Physical Exam Assistant, Defensible Exam Notes | palmER AI Suite](https://www.palm-er.com/palmer/assistants/physical-exam): Generate focused, defensible physical exam documentation, typed in Assistant Mode or auto-generated in Patient Mode. - [MDM Assistant, Defensible MDM in Seconds | palmER AI Suite](https://www.palm-er.com/palmer/assistants/mdm): Paste a chart, get a complete defensible MDM with differential, risk stratification, and E/M-aware structure. The flagship of palmER AI Suite. - [ConsultER, Structured Specialty Consult Scripts | palmER AI Suite](https://www.palm-er.com/palmer/assistants/consulter): ConsultER generates structured specialty consult scripts that make the call land well and keep documentation aligned. - [Chart CheckER, Chart Review | palmER AI Suite](https://www.palm-er.com/palmer/assistants/chart-checker): Chart CheckER reviews your chart before sign-off and flags documentation gaps, billing opportunities, and medico-legal vulnerabilities. - [DischargER, Discharge Instructions and Patient Notes | palmER AI Suite](https://www.palm-er.com/palmer/assistants/discharger): DischargER writes patient-specific discharge instructions, work notes, and school notes, with optional automatic discharge writing in Patient Mode. - [palmEM AI, Integrated EM Clinical Reference | palmER AI Suite](https://www.palm-er.com/palmer/assistants/palmem-ai): palmEM AI is the trusted emergency-medicine clinical reference, integrated into the palmER AI Suite workspace and available in your pocket. ## palmER AI Suite Features - [Chart View, Unified HPI, Exam, and MDM | palmER AI Suite](https://www.palm-er.com/palmer/features/chart-view): Chart View brings HPI, Physical Exam, and MDM into a single editable workspace, with versioning, snippets, and chart review. - [Clinical Insights, Most Serious & Most Likely | palmER AI Suite](https://www.palm-er.com/palmer/features/clinical-insights): Clinical Insights surfaces Most Serious and Most Likely differential panels with per-case reasoning alongside the MDM, on demand. - [palmER Colab, Context-Aware Clinical Side Panel | palmER AI Suite](https://www.palm-er.com/palmer/features/colab): Colab knows the case, automatically suggests notes you may need, and helps you write critical care, procedure, and sepsis reassessment notes. ## palmER AI Suite Workflows - [Assistant Mode, Chart-Paste and Prompt Charting | palmER](https://www.palm-er.com/palmer/workflows/assistant-mode): Assistant Mode is palmER’s chart-paste and direct-prompt workflow, paste a chart, get a defensible MDM; type a summary, get a full HPI. - [Patient Mode, Ambient Capture on a Shift Board | palmER](https://www.palm-er.com/palmer/workflows/patient-mode): Patient Mode drafts the HPI and Exam on a multi-patient shift board and adds the results, plans, and consults you discuss to your MDM. No audio stored. ## About - [About palmER AI Suite](https://www.palm-er.com/palmer/about): Why board-certified emergency physicians built palmER AI Suite. ## Compare - [Compare palmER vs AI Medical Scribes](https://www.palm-er.com/palmer/compare): Hub for sourced head-to-head comparisons across 17 dimensions. - [palmER vs Cleo Health](https://www.palm-er.com/palmer/compare/cleo-health): Compare palmER vs Cleo Health for emergency medicine. Get AI MDM documentation, consult scripts and chart review in one workspace. Try palmER free for 30 days. - [palmER vs Abridge](https://www.palm-er.com/palmer/compare/abridge): Need an Abridge alternative for emergency medicine? palmER combines AI scribing, MDM notes and chart review beside any EMR. Try every tool free for 30 days. - [palmER vs Nabla](https://www.palm-er.com/palmer/compare/nabla): palmER vs Nabla: compare AI scribes for emergency medicine. Generate MDM notes, track active patients and prepare consults with palmER. Try it free for 30 days. - [palmER vs Freed](https://www.palm-er.com/palmer/compare/freed): Need a Freed alternative? palmER is an AI scribe for emergency medicine with MDM notes, clinical answers and chart review. Try every tool free for 30 days. - [palmER vs Suki](https://www.palm-er.com/palmer/compare/suki): palmER vs Suki for emergency medicine: compare AI scribing and MDM documentation. Use palmER beside any EMR with no integration. Try palmER free for 30 days. - [palmER vs Dragon Copilot](https://www.palm-er.com/palmer/compare/dragon-copilot): Compare palmER vs Dragon Copilot for emergency medicine. Get AI MDM notes, consult scripts and discharge tools with palmER. Start your free 30-day trial. - [palmER vs Ambience](https://www.palm-er.com/palmer/compare/ambience): palmER vs Ambience: compare MDM AI for emergency medicine, pricing and access. Get palmER's MDM notes and chart review beside any EMR. Try it free for 30 days. - [palmER vs Heidi](https://www.palm-er.com/palmer/compare/heidi): Need a Heidi alternative? palmER pairs an emergency medicine AI scribe with MDM notes, consult scripts and discharge tools. Try every tool free for 30 days. - [palmER vs DeepScribe](https://www.palm-er.com/palmer/compare/deepscribe): Compare palmER vs DeepScribe for emergency medicine AI scribing. Draft MDM notes, check charts and prepare discharge instructions with palmER. Try 30 days free. - [palmER vs Doximity Scribe](https://www.palm-er.com/palmer/compare/doximity-scribe): palmER vs Doximity Scribe for emergency medicine: compare AI scribing, MDM notes and data retention. Get palmER's full charting suite free for 30 days. No card. - [palmER vs Commure](https://www.palm-er.com/palmer/compare/commure): Compare palmER vs Commure for emergency medicine AI scribing and MDM notes. Get chart review and consult scripts in one subscription. Try it free for 30 days. ## Pricing - [Pricing | Relief Is Here - Start Your Free Trial](https://www.palm-er.com/palmer/pricing): Clinicians pay $199/month; approved students and residents pay $49/month after verification. Includes a 30-day free trial with no credit card required. - [Resident & Student Verification](https://www.palm-er.com/site/residents): Verification form for the $49/month trainee rate for students and residents. - [palmER AI Suite - Pricing (machine-readable)](https://www.palm-er.com/pricing.md): Structured pricing, plan limits, and compliance summary. ## Security & Compliance - [Security & HIPAA Compliance](https://www.palm-er.com/site/security): How palmER AI Suite protects PHI. ## Frequently Asked Questions - [palmER AI Suite | Frequently Asked Questions](https://www.palm-er.com/palmer/faq): Detailed Q&As covering ambient scribing, MDM, HIPAA, EMR compatibility, pricing, and the free trial. ## Blog - [palmER Blog](https://www.palm-er.com/blog): Articles on AI documentation, data retention and privacy, and emergency medicine workflows. - [Abridge Review: Is a Health-System AI Scribe Enough for the ED?](https://www.palm-er.com/blog/abridge-ai-scribe-review-emergency-medicine): Your ED shift cannot wait for a hospital rollout. Compare Abridge's health-system access with palmER's individual workspace for MDM, consults, chart review, and discharge. - [Level 5 Work, Level 4 Chart: The 4 Documentation Gaps Costing You RVUs](https://www.palm-er.com/blog/99284-vs-99285-where-charts-lose-the-level): 99284 vs 99285 is a 1.26 wRVU gap per chart. The 4 places ED notes lose it, and one borderline chart scored both ways through a coder's eyes. - [What an AI HPI Generator Actually Does in the 10 Seconds After You Stop Talking](https://www.palm-er.com/blog/ai-hpi-generator-emergency-medicine): An AI HPI generator turns the bedside conversation into a structured history in seconds. Here is what it hears, what it writes, where it goes wrong, and what you check before you sign. - [Your AI Scribe Wrote the Note. Did It Keep the Audio?](https://www.palm-er.com/blog/ai-scribe-audio-storage-what-to-ask): Your patient agreed to the scribe. You know how it drafts the note. But does it keep the audio? Here are 5 questions to ask about saved recordings. - [What Does Your AI Scribe Save? Audio, Drafts, and Questions](https://www.palm-er.com/blog/what-does-your-ai-scribe-save): Get help with the whole shift without keeping a permanent archive of patient data. See what AI scribes retain and how palmER deletes patient data within 24 hours. - [Best AI Medical Scribe for Emergency Medicine in 2026: Beyond Ambient Scribing](https://www.palm-er.com/blog/best-ai-medical-scribe-emergency-medicine): Generic scribes document the visit. palmER powers your entire shift with EM-native MDM, clinical answers, consults, chart review, and discharge documents. - [You're Probably Donating RVUs](https://www.palm-er.com/blog/cost-of-weak-ed-documentation): Calculate the wRVU and dollar impact of ED downcoding, then find the data, risk, re-evaluation, procedure, and interpretation gaps that cause it. - [The Angry Patient's Chart Will Be Read Aloud in Court](https://www.palm-er.com/blog/documenting-difficult-patient-encounters): Document difficult ED encounters with observable behavior, direct quotes, de-escalation steps, refusals, and care that remained available. - [The Test You Didn't Order Can Still Protect You](https://www.palm-er.com/blog/documenting-the-test-you-did-not-order): Document why you deferred an ED test using pretest probability, pertinent exam findings, decision rules, and shared decision-making. - [Doximity Scribe Review: Is Free Enough for the ED?](https://www.palm-er.com/blog/doximity-scribe-review-emergency-medicine): Doximity Scribe offers free note generation to eligible U.S. clinicians. palmER adds structured ED MDM and the clinical work around the note. - [Dragon Copilot Review: Is It Built for the ED?](https://www.palm-er.com/blog/dragon-copilot-review-emergency-medicine): palmER puts MDM, consults, chart review, and discharge work in one ED workspace. Compare that with Dragon Copilot's health-system offering. - [The Best Emergency Medicine App Is the One You Open Between Patients](https://www.palm-er.com/blog/emergency-medicine-app-what-to-look-for): Choose an emergency medicine app that answers quickly between patients, works offline, covers pediatric dosing and decision rules, and shows its sources. - [You're Doing High-Complexity Work. Your Chart Says Otherwise.](https://www.palm-er.com/blog/high-complexity-mdm-ed-guide-2026): Apply the 2026 ED MDM 2-of-3 rule with practical examples for problem framing, data capture, hospitalization risk, and deferred imaging. - [The Best AI Scribe for Emergency Medicine Is the One That Survives Hour Eleven](https://www.palm-er.com/blog/how-to-evaluate-ai-scribe-emergency-medicine): Evaluate AI scribes on your own ED cases. Track omissions, corrections, review time, and chart completion across busy and late-shift encounters. - [These 5 Phrases Are Quietly Downcoding Your Charts](https://www.palm-er.com/blog/mdm-phrases-that-downcode-your-charts): Labs unremarkable, patient stable, discussed with patient, will monitor, no acute findings: five MDM phrases that hide your work from coders, with the rewrites that capture it. - [Audio Is Never Stored Is Easy to Say. So We Published the Code.](https://www.palm-er.com/blog/we-open-sourced-our-transcription-stack): palmER published the code behind its transcription and speaker-identification stack so clinicians, hospitals, and developers can inspect how encounter audio is handled. - [palmER vs Abridge](https://www.palm-er.com/blog/palmer-vs-abridge): Abridge is a documentation platform your hospital buys. palmER puts your entire shift in your hands. - [palmER vs Ambience](https://www.palm-er.com/blog/palmer-vs-ambience): Ambience is a hospital documentation and coding platform. palmER is your shift, handled. - [Who Is Your AI Scribe Working For?](https://www.palm-er.com/blog/palmer-vs-cleo-health): Your MDM, consult calls, and discharge papers need to get done. palmER puts that work first. Cleo's Encounter Intelligence puts organizational feedback at the center of its pitch. - [palmER vs Commure](https://www.palm-er.com/blog/palmer-vs-commure): Commure sells ED documentation to the hospital. palmER puts the whole shift in your hands. - [palmER vs DeepScribe](https://www.palm-er.com/blog/palmer-vs-deepscribe): DeepScribe is built around specialty documentation. palmER is built around your ED shift. - [palmER vs Doximity Scribe](https://www.palm-er.com/blog/palmer-vs-doximity-scribe): Doximity Scribe is a free scribe for eligible U.S. clinicians. palmER is an entire ED shift's worth of help. - [palmER vs Dragon Copilot](https://www.palm-er.com/blog/palmer-vs-dragon-copilot): Dragon Copilot is Microsoft's clinical documentation layer. palmER is your entire ED shift, in your hands. - [palmER vs Freed](https://www.palm-er.com/blog/palmer-vs-freed): Freed is a visit scribe. palmER is built for your entire shift. - [palmER vs Heidi](https://www.palm-er.com/blog/palmer-vs-heidi): Heidi starts with a note template. palmER starts with your entire ED shift. - [palmER vs Nabla](https://www.palm-er.com/blog/palmer-vs-nabla): Nabla turns conversations into notes. palmER powers your entire ED shift. - [palmER vs Suki](https://www.palm-er.com/blog/palmer-vs-suki): Suki puts a voice assistant in the EHR. palmER puts your shift in one workspace. - [Urgent Care Documentation: Different Building, Different Rules](https://www.palm-er.com/blog/urgent-care-documentation-different-rules): Compare urgent care and ED documentation, including resource limits, transfer transport and handoffs, follow-up plans, and outpatient E/M coding. - [The Errors AI Notes Actually Make (They're Not What You Expect)](https://www.palm-er.com/blog/verifying-ai-drafted-hpi): AI-drafted HPIs fail in four predictable ways: omission, wrong speaker, scrambled timeline, and plausible invention. Here is the 60-second review protocol that catches them before you sign. - [Freed AI Scribe Review: What Does an ED Shift Still Need?](https://www.palm-er.com/blog/freed-ai-scribe-review-emergency-medicine): An ED shift needs more than a SOAP note. Compare what Freed's ED page promises with palmER's MDM, consult, chart-review, and discharge tools. - [Heidi Health Review: Can a Broad Care Partner Finish the ED Chart?](https://www.palm-er.com/blog/heidi-health-review-emergency-medicine): ED documentation needs more than a template. Compare Heidi's plans with palmER's dedicated MDM, active patient tracking, consult, chart-review, and discharge tools. ## Contact - [Contact palmER](https://www.palm-er.com/site/contact): Sales, demos, and support inquiries. ## Legal - [Privacy Policy](https://www.palm-er.com/site/privacy-policy): Data collection, usage, and security practices. - [Terms of Service](https://www.palm-er.com/site/terms-of-service): Usage terms, user responsibilities, and service agreements. ## Referral Program - [palmER Referral Program | Earn by Sharing](https://www.palm-er.com/palmer/referral-program): Earn signup bonuses plus monthly recurring payments for referrals. - [palmER Referral Program Agreement](https://www.palm-er.com/site/referral-program-agreement): Commission structure, eligibility, and payment terms for referrals. ## Full content - [palmER llms-full.txt](https://www.palm-er.com/llms-full.txt): Full markdown bodies of priority pages concatenated for AI ingestion. ## Guides and Tutorials - [Welcome to palmER AI Suite](https://www.palm-er.com/support/docs/palmer-ai-suite/introduction/overview): Cut charting time up to 80% with AI-powered documentation and ambient scribing built for emergency medicine and urgent care. Defensible HPI, exam, and MDM. - [Key Features and Benefits](https://www.palm-er.com/support/docs/palmer-ai-suite/introduction/key-features-and-benefits): Emergency medicine AI documentation platform with Ambient Scribing, MDM generation, and clinical decision support. Faster charts, better notes, fewer clicks. - [Getting Started with palmER AI Suite](https://www.palm-er.com/support/docs/palmer-ai-suite/getting-started/getting-started-with-palmer): Quick start guide for palmER AI Suite. Learn about the MDM, HPI, Exam, and Ambient Scribing tools. Navigate the platform and set up for your first shift. - [Installation and Accounts](https://www.palm-er.com/support/docs/palmer-ai-suite/getting-started/installation-and-accounts): Create your palmER AI Suite account, start your free trial, and install the iOS and Android mobile app. Sign in with your email and password or a QR code. - [palmEM AI Overview](https://www.palm-er.com/support/docs/palmem/introduction/overview): palmEM AI is a comprehensive emergency medicine reference app for iOS and Android. Access AI-powered clinical guidance instantly at the bedside. - [Key Features and Benefits of palmEM AI](https://www.palm-er.com/support/docs/palmem/introduction/key-features-and-benefits): Explore the powerful features of palmEM AI - the mobile emergency medicine reference app that puts clinical knowledge and AI-powered guidance in your pocket. - [Getting Started with palmEM AI](https://www.palm-er.com/support/docs/palmem/getting-started/getting-started-with-palmem): Learn how to navigate palmEM AI, use the AI clinical assistant, search for topics, create bookmarks, and customize the app for your emergency medicine practice. - [Download and Install palmEM AI](https://www.palm-er.com/support/docs/palmem/getting-started/installation-and-accounts): Download palmEM AI for iOS or Android, create your account, and start accessing comprehensive emergency medicine clinical reference content. - [Microphone Setup](https://www.palm-er.com/support/docs/palmer-ai-suite/getting-started/microphone-setup): Grant microphone access for Ambient Scribing and Dictation in the palmER mobile app or a desktop browser. Steps for Chrome, Safari, Firefox, and Edge. ## Product Features - [Ambient Scribing](https://www.palm-er.com/support/docs/palmer-ai-suite/features/ambient-scribing): Ambient scribing built for emergency medicine. Start a session on the palmER mobile app or web, and palmER drafts your HPI and Physical Exam in seconds. - [The MDM Assistant](https://www.palm-er.com/support/docs/palmer-ai-suite/features/mdm-assistant): Create defensible medical decision making notes in seconds. palmER AI's MDM Assistant combines differential diagnosis, reasoning, and coding in one tool. - [Patient Management](https://www.palm-er.com/support/docs/palmer-ai-suite/features/patient-management): Create, organize, and manage patient encounters in the patient panel. Track documentation status across HPI, Exam, and MDM. - [Todo](https://www.palm-er.com/support/docs/palmer-ai-suite/features/todo): Track rechecks, callbacks, and pending results for each patient. Set due times, review suggested tasks, and copy a Sign-out list. - [Chart View & Chat View](https://www.palm-er.com/support/docs/palmer-ai-suite/features/chart-view): Review and refine AI-generated documentation in Chart View (unified) or Chat View (conversational). Switch between views anytime. - [The HPI Assistant](https://www.palm-er.com/support/docs/palmer-ai-suite/features/hpi-assistant): Generate complete, structured HPIs from just a few words. Expands brief clinical summaries into chart-ready documentation in seconds. - [The Physical Exam Assistant](https://www.palm-er.com/support/docs/palmer-ai-suite/features/physical-exam-assistant): Generate complaint-specific physical exam documentation in seconds. AI-powered exam notes for emergency medicine — thorough, defensible, EMR-ready. - [ConsultER](https://www.palm-er.com/support/docs/palmer-ai-suite/features/consult-scripter): Turn a short clinical summary into a structured consult script in seconds, with the right framing and answers consultants need. - [DischargER](https://www.palm-er.com/support/docs/palmer-ai-suite/features/discharger): palmER DischargER writes patient-specific discharge instructions and work or school notes for emergency and urgent care, with optional automatic writing. - [Chart CheckER](https://www.palm-er.com/support/docs/palmer-ai-suite/features/chart-analysis): Review your charts before signing with AI-powered documentation analysis. Catch gaps, optimize E/M levels, and evaluate medicolegal risk. - [palmEM AI Clinical Reference](https://www.palm-er.com/support/docs/palmer-ai-suite/features/palmem-ai-reference): Access palmEM AI within palmER AI Suite to get instant clinical answers, generate discharge instructions, and streamline your documentation workflow. - [palmER Colab](https://www.palm-er.com/support/docs/palmer-ai-suite/features/palmer-colab): Colab knows the case, automatically suggests notes you may need, and helps you write critical care, procedure, and sepsis reassessment notes. - [Snippets](https://www.palm-er.com/support/docs/palmer-ai-suite/features/snippets): Save phrases you type every shift and insert them with one click. Snippets end repetitive typing for attestations, templates, and follow-up instructions. - [Dictation](https://www.palm-er.com/support/docs/palmer-ai-suite/features/dictation): Speak into any palmER prompt box instead of typing. How dictation works, where to find the mic button, and how it differs from Ambient Scribing. - [Chat Editing and Branching](https://www.palm-er.com/support/docs/palmer-ai-suite/features/chat-editing-and-branching): Edit any message in your chat and switch between versions with the branch picker. Fix errors, add details, or refine output without starting over. - [Documentation Preferences](https://www.palm-er.com/support/docs/palmer-ai-suite/features/documentation-preferences): Save writing instructions for each note type. Set your preferred wording, detail, and format, and learn how to include Epic SmartList codes and wildcards. - [Navigating palmEM AI](https://www.palm-er.com/support/docs/palmem/features/the-home-screen): Master the palmEM AI mobile app interface and quickly access clinical guidelines, medications, PediTape pediatric dosing, and AI assistance during your shift. - [AI Reference](https://www.palm-er.com/support/docs/palmem/features/ai-reference): palmEM AI gives you instant, evidence-based emergency medicine answers—your intelligent clinical assistant on mobile, anytime. - [Searching palmEM AI](https://www.palm-er.com/support/docs/palmem/features/searching-palmem): Find emergency medicine answers instantly with palmEM AI’s intelligent search - fast, flexible, and designed for bedside care. - [Using Bookmarks in palmEM AI](https://www.palm-er.com/support/docs/palmem/features/bookmarks): Use palmEM AI bookmarks to save and organize your go-to topics for fast access during patient care. Simple, efficient, and always ready. - [Personal Notes](https://www.palm-er.com/support/docs/palmem/features/notes): Add personalized notes to any topic in palmEM AI and create a customized reference that adapts to your clinical practice style and patient population. ## Troubleshooting - [Common Issues & Troubleshooting](https://www.palm-er.com/support/docs/palmer-ai-suite/troubleshooting/common-issues): Quick solutions to common palmER AI Suite issues including slow AI responses, login problems, and browser compatibility issues. - [Ambient Scribe & Microphone Troubleshooting](https://www.palm-er.com/support/docs/palmer-ai-suite/troubleshooting/recording-issues): Fix microphone permission errors, listening failures, and transcription issues for the palmER mobile app and web platform. - [AI Reference Not Responding](https://www.palm-er.com/support/docs/palmem/troubleshooting/ai-reference-not-responding): Fix palmEM AI Reference issues with clear, step-by-step troubleshooting for iOS and Android. Get your emergency reference working again fast. - [Common Issues & Quick Fixes](https://www.palm-er.com/support/docs/palmem/troubleshooting/common-solutions): Fast solutions to the most common palmEM AI mobile app issues including crashes, sync problems, and unresponsive features. - [Legacy User Access](https://www.palm-er.com/support/docs/palmem/troubleshooting/legacy-user-subscriptions): Information for palmEM users who purchased the app before the subscription model - maintaining your grandfathered access and resolving access issues. - [Recover and Migrate Older palmEM Notes](https://www.palm-er.com/support/docs/palmem/troubleshooting/migrating-saved-notes): Find notes saved before palmEM version 10 in the iOS Files app, copy them into your current account, and verify them before removing the originals. - [Login Issues](https://www.palm-er.com/support/docs/palmem/troubleshooting/resolving-login-problems): Troubleshoot palmEM AI login problems including forgotten passwords, incorrect credentials, and alternative sign-in methods.