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# Arthur W. Page Society

Page & Page Up unite the world’s best communicators to transform business for the better

## Sitemaps

- [XML Sitemap](https://page.org/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [Page Turner Blog](https://page.org/blog/)
- [Practitioners & Academics Converge on AI Futures | Scriptorium Initiative](https://page.org/blog/practitioners-academics-converge-on-ai-futures/) - As communications leaders chart a course through the rapid disruption of artificial intelligence, considering the present is no longer enough.
- [From Anxiety to Agency: What CCOs Are Really Feeling About AI | Scriptorium Initiative](https://page.org/blog/from-anxiety-to-agency-what-ccos-are-really-feeling-about-ai/) - Exciety: the peculiar state of being simultaneously excited and anxious, caught between possibility and peril, and is the word for what many communications leaders are feeling right now about AI.
- [CCOs and the AI Future: From Issue Intelligence to Stewardship](https://page.org/blog/ccos-and-the-ai-future-from-issue-intelligence-to-stewardship/) - Chief Communications Officers (CCOs) are paid to see around corners. Today, those corners are defined by a structural shock to the profession. As AI begins to automate media relations, investor reporting, and marketing personalization, the role of the CCO must evolve from content production to high-level issues management and ethical stewardship. The Discipline of Foresight
- [Four Core Leadership Imperatives for Chief Communications Officers from the Davos 2026](https://page.org/blog/four-core-leadership-imperatives-for-chief-communications-officers-from-the-davos-2026/) - While geopolitics led the conversations before the World Economic Forum in January, the “economics for everyone” message rang most clearly there, aligned with Page’s latest research we debuted at Davos and in the conversations we convened throughout the week. Drawing on Page’s engagement with more than 100 CCOs and senior leaders across seven Page co-sponsored
- [Communicating Through ICE Raids: Preparation and Response](https://page.org/blog/communicating-through-ice-raids-preparation-and-response/) - As immigration enforcement actions escalate across the United States, organizations face a fraught challenge: how to respond if Immigration and Customs Enforcement (ICE) shows up at their door. At a Page Collaboration Hour, legal and communications experts shared insights on what companies are experiencing. Their message was clear: treat this as “when, not if.” For
- [Geopolitical Insights for Communication Leaders in the Shifting Trade Landscape](https://page.org/blog/geopolitical-insights-for-communication-leaders-in-the-shifting-trade-landscape/) - With trade policy shifts already impacting global businesses, including the U.S. administration's recently coined "Liberation Day" tariff plan, the shifting landscape is creating immediate communication challenges. We're sharing critical insights from our recent Spring Seminar geopolitical panel to help CCOs navigate stakeholder concerns right now. Our distinguished panel, featuring Kristin Silverberg (Business Roundtable), Fred Kempe
- [The Changing Remit of the CCO: New Leadership in Navigating New Complexity](https://page.org/blog/the-changing-remit-of-the-cco-new-leadership-in-navigating-new-complexity/) - Sandra Macleod, Echo Research and James S. O'Rourke, University of Notre Dame The latest research report from Page, “Beyond Communication: CCO Leadership in Navigating New Complexity,” highlights the transformative role of the Chief Communication Officer (CCO) in today’s business landscape. Global disruptions and changing societal expectations are reshaping the corporate world, and with it, the
- [When Should a Company Speak Out? A Framework for Communicators](https://page.org/blog/when-should-a-company-speak-out-a-framework-for-communicators/) - Over the past few years, we’ve seen well-intentioned corporate statements spark everything from customer boycotts to political retaliation. It’s an increasingly high-risk environment for communicators, one in which companies are often “damned if they do and damned if they don’t.” I’ve been studying this question for more than a decade and first presented on the
- [Stakeholders Respond, Rely on Our Words](https://page.org/blog/stakeholderrespond/) - In the CCO’s world of words, the impact on stakeholders is the test. What can the corporate communicator do to cut through all the other conversations, to caution or to reassure? Stirring this blog is a combination of teachers: a teacher combination of Alan Greenspan, who led the Federal Reserve Bank for nearly 20 years,
- [The CCO Advantage When the Boss Writes the Crisis Playbook](https://page.org/blog/the-cco-advantage-when-the-boss-writes-the-crisis-playbook/) - If you're the CCO when a crisis hits your company, what would you think if the CEO called you into his office to remind you to be open, straight-forward and transparent? To bring him the bad as well as the good news and to shut down anybody who tries to dissemble or hide the truth?
- [Don't get horse-whipped when your horse meat crisis occurs](https://page.org/blog/dont-get-horse-whipped/) - I'll bet every chief communications officer reading this blog would say they had a crisis communications plan in place. And, I'll bet each would say it's no more than an arm's length away from their desktop computer. I'll go even further and describe the crisis plan: it's contained within a three-ring binder, has multiple, multi-colored
- [Keeping Employees Engaged During A Crisis. . .And Every Day](https://page.org/blog/keeping-employees-engaged-during-a-crisis-and-every-day/) - Nearly 25 years ago, I was the first person hired at Pitney Bowes to focus primarily on external communications. Upon my arrival, I found the best internal communications infrastructure available at that time, even though employee communications director Bob Strickland continually suggested ways it could be even better. After last week’s panel discussion at the Page Spring
- [Crisis Simulations With Management and Boards](https://page.org/blog/crisis-simulations-with-management-and-boards/) - Dan Moore, Partner at Joele Frank, joined us to discuss the importance of pressure testing crisis plans by simulating real-life situations with corporate communications/investor relations, as well as Boards and management teams. It’s one thing to scenario plan and formalize a “playbook” for rapid response in a highly visible crisis, but it’s a whole different
- [The Human Premium: Why Connection Will Define the AI Era](https://page.org/blog/the-human-premium-why-connection-will-define-the-ai-era/) - As generative tools multiply and digital channels overflow, communicators face a paradox: technology is making it easier than ever to create messages, but harder than ever to make them matter. During a special AI focused session before the Page Annual Conference, Nanne Bos, Co-Founder of the Scriptorium Initiative, described a future saturated with synthetic content,
- [5 Predictions for the German Communications Job Market in 2026 ](https://page.org/blog/5-predictions-for-the-german-communications-job-market-in-2026/) - In Germany, still Europe's largest economy, the communications market is undergoing radical change. Communicators are under pressure to be efficient, more and more fear losing their jobs, and shareholders are becoming even more important as stakeholders. What can CCOs in other parts of the world learn from this? 1. Pressure to be efficient is increasing
- [How to get the most out of Davos ](https://page.org/blog/how-to-get-the-most-out-of-davos/) - Reflecting on six years on the ground in Davos, I realize just how much I would have valued a "behind-the-curtain" perspective before my very first trip. Having supported Davos for years, both at Cloudflare and in previous roles, I felt I knew what to expect. Yet, the reality is that no amount of advance planning
- [The Next Leap: Why 'Context Engineering' and Trust Are the New Currency of Communications](https://page.org/blog/the-next-leap-why-context-engineering-and-trust-are-the-new-currency-of-communications/) - Members of the Page community gathered at the London Stock Exchange Group for a Page Insight Forum on AI, geopolitics and C-Suite challenges. CCOs compared notes pressure-tested assumptions about what AI adoption really means for their roles, their teams and their organizations. As the conversations progressed, one thing became clear: the discussion about AI has
- [AI is Changing the Job. Are Your Team Development Plans Keeping Up?](https://page.org/blog/ai-is-changing-the-job-are-your-team-development-plans-keeping-up/) - As performance reviews and development conversations begin across companies, leaders are taking stock of their teams, assessing potential, identifying skill gaps, and setting goals for the year ahead. For communications leaders, this year it is particularly important not to treat this annual process as a routine HR exercise. Instead, it’s an opportunity to step back
- [Reflections on COP30](https://page.org/blog/reflections-on-cop30/) - The first two weeks of November, Hamilton dos Santos, Page member and CEO of ABERJE, Brazil’s association for business communications professionals, hosted me for several events in São Paulo and Belém to discuss the critical role of communications in climate. Globally, consumers view the environment among the top five most important issues where business can
- [Tomorrow’s Capitalist](https://page.org/blog/tomorrows-capitalist/) - Alan Murray, CEO of Fortune, is a fine journalist and an accomplished business leader. But he’s also an effective advocate for responsible capitalism. His book, Tomorrow’s Capitalist: My Search for the Soul of Business (released today), outlines his journey, which began with the Fortune-sponsored CEO visit with Pope Francis in 2016. In my interview with Alan in
- [The Digital Future of Stakeholder Engagement](https://page.org/blog/the-digital-future-of-stakeholder-engagement/) - Everyone has a friend who is a great gift-giver, and if you ask the secret it's always the same: listening for clues. Whether they realise it or not, people are constantly telling you what they want. You just have to know how to hear what they're saying. That's a powerful piece of advice for communicators.
- [K.I.T.T. I need help!](https://page.org/blog/k-i-t-t-i-need-help/) - Why brands must become liquid to survive in the age of intelligent assistants In the 1980s TV show Knight Rider, Michael Knight had a deep relationship with K.I.T.T. — not just the Pontiac Trans Am itself, but the voice and personality behind it, brought to life by actor William Daniels. K.I.T.T. wasn’t just a car;
- [Reframing Values for Value: Stop Talking About ESG and DEI as Side Issues. They’re Your Growth Strategy](https://page.org/blog/reframing-values-for-value-stop-talking-about-esg-and-dei-as-side-issues-theyre-your-growth-strategy/) - By Carol Cone and Tony Calandro For years, environmental, social, and governance (ESG) and diversity, equity, and inclusion (DEI) initiatives have been touted as hallmarks of responsible business. But in today’s environment—defined by stakeholder scrutiny, evolving regulations, and demand for measurable ROI—communicating good intentions is not enough. In the past year alone, DEI mentions in
- [The Case for Stakeholder Obsession](https://page.org/blog/2024blog-the-case-for-stakeholder-obsession/) - Leaders today face unprecedented risk if they fail to successfully navigate sharply conflicting demands from stakeholders both inside and outside of the company.
- [3 Things I’m Excited to Discuss in Dallas](https://page.org/blog/3-things-im-excited-to-discuss-in-dallas/) - As I look ahead to our time together in Dallas, I’ve been reflecting on what matters most to me as a leader and what I’m eager to explore alongside all of you. We’re not just navigating change, we’re steering our organizations through a state of constant disruption. Fragility shows up everywhere: in our institutions, our
- [Being Agile in a Fragile World: Annual Conference Chair’s Vision for 2025 Page Annual Conference](https://page.org/blog/being-agile-in-a-fragile-world-annual-conference-chairs-vision-for-2025-page-annual-conference/) - By: Linda Rutherford, 2025 Page Annual Conference Chair In a time marked by volatility, fragmentation, and rapid transformation, what does it truly mean to lead? That’s the question we’re exploring at the 2025 Page Annual Conference, and it’s what inspired this year’s theme: Being Agile in a Fragile World: Transformative Leadership from the Global Stage
- [Future-Proofing the CCO Role: Lessons from AI and Strategic Communication Research](https://page.org/blog/future-proofing-the-cco-role-lessons-from-ai-and-strategic-communication-research/) - Artificial intelligence (AI) is no longer a distant trend for communication leaders. It is here-shaping how organizations engage employees, respond to crises, communicate values, and even participate in public life. For Chief Communication Officers (CCOs), AI is both an opportunity and a test of leadership. Recent book project in AI and Strategic Communication (Cheng &
- [Smart Tech, Smarter Leaders: The Human Edge in AI-Driven Stakeholder Intelligence](https://page.org/blog/smart-tech-smarter-leaders-the-human-edge-in-ai-driven-stakeholder-intelligence/) - If AI can write, speak, and even strategize…what’s left for us to do? That question was front of mind at the Page Society Exchange in Amsterdam, where I had the chance to attend and reflect on a workshop by Scriptorium Initiative cofounders Marc Cloosterman and Nanne Bos on the future of the communications function. Their
- [Your Most Important Audience Might Soon be a Machine](https://page.org/blog/your-most-important-audience-might-soon-be-a-machine/) - I’ve built my career on human trust. But the other day, I asked my AI assistant for an update, and trusted its answer. That small moment crystallized a shift we predicted in the Scriptorium Initiative whitepaper: the rise of ‘synthetic stakeholders’, AI agents that mediate communication and trust between organizations and people. In other words,
- [The Latest on AI Reading Habits: Key Takeaways from Page Collaboration Hour](https://page.org/blog/the-latest-on-ai-reading-habits-key-takeaways-from-page-collaboration-hour/) - When communicators first heard about generative AI, many asked: Can we buy our way into it? If AI is writing answers that shape how people think, surely there must be a way to influence those outputs the way we’ve optimized for Google. The answer, for now, is no. AI can’t be bought. It can’t be
- [What 150+ CCOs Reveal About the State of Our Profession](https://page.org/blog/page-navigator-launch/) - For years, our members have told us the same thing: we need real benchmarks, not guesswork. Until now, communications leaders have relied on scattered data, broad HR surveys, or informal peer conversations to understand how the function is resourced and designed. That changes with the launch of the Page Benchmarking Report, the first release of
- [​Strategic Communications: Navigating Risk for Chinese Companies on the Global Stage](https://page.org/blog/strategic-communications-navigating-risk-for-chinese-companies-on-the-global-stage/) - By: Phil Lisio, Managing Partner, The Foote Group As Chinese companies continue to expand their international influence during a time of unprecedented sensitivity and risk, communications has become a key strategic tool, essential for both success and survival. Effectively communicating during this time was key point of discussion in a recent Page Conversation I participated
- [The New CCO Podcast: Linda Rutherford - Southwest Airlines Flight 1380 & Guiding a Brand Through Tragedy](https://page.org/blog/the-new-cco-podcast-linda-rutherford-southwest-airlines-flight-1380-guiding-a-brand-through-tragedy/) - If you’re interested in more conversations like this on The New CCO, subscribe on iTunes, Google Play, or Spotify. * * * On April 17, 2018, Southwest Airlines Flight 1380 suffered an engine failure while making a trip from New York to Dallas, resulting in the tragic loss of one of the passengers. Thankfully, due to the heroic
- [Honoring the Life and Legacy of Ginger Hardage](https://page.org/blog/honoring-the-life-and-legacy-of-ginger-hardage/) - Dear Page Community, It is with deep sorrow that I share the news that our beloved colleague, Page Hall of Fame inductee, and dear friend, Ginger Hardage, passed away Saturday morning after a valiant fight with cancer. Ginger was a beloved figure in our community and in the broader profession, not just for her extraordinary
- [The Next Decade of News and The Battle for Our Minds](https://page.org/blog/the-next-decade-of-news-and-the-battle-for-our-minds/) - If you are a pessimist, you might say that the peak of news publishing in the United States was 1984 when US daily newspapers reached 63 million people. If you are an optimist, you will note that nearly all Americans report owning a mobile phone today, which is an audience more than five times the
- [Mastering Washington: Essential Tips for Communicators](https://page.org/blog/mastering-washington-essential-tips-for-communicators/) - By Karina Frayter, Corporate Affairs Executive, Page Up member Communications professionals are increasingly being pulled into Washington-facing work—whether it’s supporting a policy push, shaping a regulatory narrative, or prepping executives for conversations on the Hill. It’s no longer just the government affairs team’s job to handle D.C.; comms now has a seat at the table
- [Let's be Honest](https://page.org/blog/lets-be-honest/) - Let’s be honest: The communications field has contributed to discriminatory policies and practices in business, government and the nonprofit sector for generations. The words we use have bestowed dignity upon some people and their communities while unfairly degrading others. And sometimes without ill intent, harmful narratives become acceptable across all sectors. Sure, we have learned
- [Now Accepting Nominations for the 2025 Page Up Manage for Tomorrow Award](https://page.org/blog/now-accepting-nominations-for-the-2025-page-up-manage-for-tomorrow-award/) - The Page Up community has long championed forward-thinking leadership, and this year’s award is designed to recognize exactly that. Formerly known as the Innovation Award, the redesigned Manage for Tomorrow Award highlights the Page Principle that best captures the spirit of our members: those who are shaping the future of the communications profession today. While
- [2022 Page Up Innovation Award](https://page.org/blog/2022-page-up-innovation-award/) - The Page Up Innovation Award recognizes Page Up members who develop and implement groundbreaking approaches that are used by their organizations to chart new pathways in the profession. The past year has been extraordinary, to say the least, requiring communications professionals to rethink even the most tried and true, time-tested approaches. This year the Award
- [Strengthening Global Dialogue | Page Lunch with Brian Lott](https://page.org/blog/strengthening-global-dialogue-page-lunch-with-brian-lott/) - Members of the Page community were recently hosted by Brian Lott, Chief Communications Officer of Mubadala Investment Company, for an intimate lunch at Mubadala’s London office. The discussion focused on U.S.–UAE relations, particularly in light of the recent visit to the Middle East by U.S. President Donald Trump. Brian highlighted the UAE’s long-term strategic vision, including the
- [Returning to Office Work at the Dawn of the AI Revolution](https://page.org/blog/returning-to-office-work-at-the-dawn-of-the-ai-revolution/) - A steady drumbeat of headlines has emerged: CEOs across industries are calling employees back to the office, some several days a week, others full-time. Their rationale is familiar—restoring productivity, fostering collaboration, strengthening culture, optimizing real estate, and regaining managerial oversight. These are sound business imperatives. When thoughtfully implemented, return-to-office policies can deliver clear benefits. But
- [How AI is Changing the Work of Executive Search Consultancies — and What CCOs Can Gain From It](https://page.org/blog/how-ai-is-changing-the-work-of-executive-search-consultancies-and-what-ccos-can-gain-from-it/) - Executive search is a people business. Despite this fact — or maybe precisely because of it — technology plays an important role in our day-to-day work. Executive search firms, like PRCC, have to deal with several thousand candidates every year, generating a lot of highly sensitive data. Artificial intelligence can help to utilise the data
- [Navigating the “New America”: A Communications Playbook](https://page.org/blog/navigating-the-new-america-a-communications-playbook/) - About the author: Jason McGrath is EVP, Head of Corporate Reputation at Ipsos. Email at Jason.mcgrath@ipsos.com. For the past decade, Ipsos’ research has observed a shift in the public’s expectations of the business community. Marked by the rise of social activism, heightened political polarization, and declining trust in government and traditional media, many Americans began
- [Corporate Character Is Your Competitive Advantage in an Uncertain World](https://page.org/blog/corporate-character-is-your-competitive-advantage-in-an-uncertain-world/) - Uncertainty across geopolitics, technology, the environment, and the economy—combined with record-low trust in business—has created intense pressure on leaders. Inhale deeply, exhale slowly, and pause to reflect on yourself and what you can control. While this sounds like psychotherapy advice, organizational leaders from all sectors should pause in this moment of challenge and reflect on
- [Corporate Character in Action: What the Best CCOs Actually Do](https://page.org/blog/corporate-character-in-action-what-the-best-ccos-actually-do/) - A recent Fortune article included a line that caught the attention of many in our community. In a podcast interview, Melinda French Gates remarked: “We…should be living those values out, not pivoting to what some comms person tells us is the right thing to do.” While we deeply respect French Gates and the work she’s
- [A New Cousin of ROI – Return on Information](https://page.org/blog/a-new-cousin-of-roi-return-on-information/) - In 1914, Edward Bernays was 23 years old, Charlie Chaplin was making his film debut and the business world was thinking through a new model that would transform business for the next century. DuPont was shifting from gunpowder manufacturing to an industrial model when it came up with an explosive model called return on investment
- [Living Our Purpose, Globally](https://page.org/blog/living-our-purpose-globally/) - At Page, our purpose is clear: to create community among the world’s senior communications leaders to help them improve business and society. This month we’re doubling down our efforts to accelerate this purpose with new partnerships, member gatherings and thought leadership initiatives that span continents. A Global Milestone On June 3, Page officially joined the
- [Rethinking Influence: Communicators and the New Rules of Generative Discovery](https://page.org/blog/rethinking-influence-communicators-and-the-new-rules-of-generative-discovery/) - During a recent collaborative meeting with members of the Page community, Aaron Kwittken, founder and CEO of PRophet, led a provocative discussion on how AI, particularly large language models (LLMs), is fundamentally reshaping the way our messages are found, interpreted and trusted. Aaron offered a clear message to CCOs: we’re not just writing for people
- [Talking Tariffs: How Companies Can Communicate Effectively in a No-Win Situation](https://page.org/blog/talking-tariffs-how-companies-can-communicate-effectively-in-a-no-win-situation/) - As the Trump administration fights over the future of its tariffs in the courts, companies are anxiously considering how to deal with this massive shift in U.S. trade policy. Tariffs have already increased costs for many businesses, and they threaten the ability of some companies to survive. Walmart, Amazon, and Mattel are just a few
- [Data Is the New Oil: How RELX Fuels Growth with Storytelling, Technology and Process](https://page.org/blog/data-is-the-new-oil-how-relx-fuels-growth-with-storytelling-technology-and-process/) - In a session led by. Paul Abrahams, Chief Communications Officer at RELX, attendees got a behind-the-scenes look at how one of the UK’s largest TMT groups used owned media, analytics and technology to help drive 1000% shareholder return over 15 years. What started as a presentation on media disintermediation and scalable content creation ended in
- [What’s Changing in Communication Education](https://page.org/blog/whats-changing-in-communications-education/) - Page CEO Dr. Rochelle Ford recently joined the Accrediting Council for Education in Journalism and Mass Communication (ACEJMC) spring meeting, where they evaluated communications programs, and reviewed their own strategies and criteria for accreditation. One key update: ACEJMC voted to revise its diversity, equity and inclusiveness standard to meet federal guidelines, while staying focused on
- [Page Conversation Recap: Navigating the New Age of AI Regulation](https://page.org/blog/navigating-the-new-age-of-ai-regulation/) - As artificial intelligence reshapes industries and challenges foundational assumptions about communication, the regulatory landscape is evolving at a rapid pace, especially in the European Union. During a recent Page Conversation, senior communications leaders joined Dragoș Tudorache, Diplomatic Adviser to the Executive Vice-President of the European Commission and former Chair, Special Committee on Artificial Intelligence in
- [Strategic Communication for Climate Action: Lessons from Brazil Ahead of COP30](https://page.org/blog/strategic-communication-for-climate-action-lessons-from-brazil-ahead-of-cop30/) - In November 2025, COP30 will take place in the heart of the Amazon, in Belém, Brazil, a symbolic and strategic location for the global climate agenda. As communicators, we are being called to elevate our role from message carriers to facilitators of action, trust, and transformation. The recent letter from Aberje, which you can read
- [Letter to the Editor: The Talent Market Is Gaining Momentum](https://page.org/blog/letter-to-the-editor-the-talent-market-is-gaining-momentum/) - Note: this letter is in response to PageViews Issue 131 (member login required). Thank you for summarizing the recent CCO Coffee Chat—there were valuable insights shared about today’s hiring landscape. However, as an executive recruiter, I see things a bit differently and feel compelled to offer an alternative perspective, particularly on the idea of a
- [2025 AI Predictions - Communicating with Robots, Connecting to People](https://page.org/blog/2025-ai-predictions-nanne-bos/) - We stand at a defining moment for corporate communications: the rise of artificial intelligence is not merely technological: it is geopolitical, cultural, and organizational. In “Communicating with Robots, Connecting to People,” Aegon Chief Brand and Communications Officer Nanne Bos outlines a bold vision for the next decade of our profession. It’s a future where AI
- [Leading with Character Through Global Uncertainty](https://page.org/blog/leading-with-character-through-global-uncertainty/) - Insights from Page European Member Engagements During the last two weeks of March, I had the privilege of meeting with Page members across Europe—listening, learning, and reflecting on the challenges they’re facing as senior communication leaders in today’s complex global environment. While many common themes emerged that span geographic boundaries, including AI adoption and evolving
- [Imagining the Future of Communications – The Top 10 Ways AI Will Change Comms ](https://page.org/blog/imagining-the-future-of-communications-the-top-10-ways-ai-will-change-comms/) - Today, we’ll take a shot at imagining the future of communications. Each trend reflects a technology-driven shift that is already occurring. It is less “will it happen” but “how it will happen.”
- [Preparing for the First 100 Days of the Trump Administration](https://page.org/blog/preparing-for-the-first-100-days-of-the-trump-administration/) - In preparation for the incoming U.S. presidential administration, Page has been convening members to discuss and understand the risks and opportunities posed by a second Trump term.
- [The Future Belongs to AI-Enabled Communicators: Key Takeaways from UK Networking Event with Microsoft’s Frank X. Shaw](https://page.org/blog/the-future-belongs-to-ai-enabled-communicators-key-takeaways-from-uk-networking-event-with-microsofts-frank-x-shaw/) - “AI is not the future; it is the present.” David Mounde, Page UK Country Chair, Managing Director at Deverill Executive Search Frank X. Shaw, Microsoft’s Chief Communications Officer, joined other industry leaders at a recent Regional Networking Event hosted by Kelly North at Mubadala’s London office. During his presentation, Shaw shared an inside look at
- [How CCOs Are Confronting 2025’s Challenges](https://page.org/blog/how-ccos-are-confronting-2025s-challenges/) - This blog post is adapted from a conversation on The New CCO podcast. Our Page-Harris Confidence in Business Index assessed the gap in confidence the public has in the ability of business to address key issues. Issues that stood out globally ranged from economic stability and job creation to corruption and environmental issues. We also
- [Key Trends for the 2024 Page Annual Conference](https://page.org/blog/key-trends-for-the-2024-page-annual-conference/) - This year's theme, Intentional Innovation: How CCOs Build Trust in our Changing World, is especially timely as we navigate the rapid pace of technological advancement and its impact on our roles as Chief Communication Officers.
- [8 Leadership Reflections from the “Other Davos”](https://page.org/blog/8-leadership-reflections-from-the-other-davos/) - Bob Pearson The World Governments Summit, held in Dubai Feb 11-13, is the “other Davos”. It is well attended by Prime Ministers and CEOs from around the world. The theme this year was “Shaping the Future.” Here are reflections on what I heard in the sessions. We are responsible for teaching AI its values Elon Musk, CEO,
- [CCOs and Corporate Boards: It’s About Time](https://page.org/blog/2024blog-ccos-and-corporate-boards-its-about-time/) - Richard Marshall and Peter McDermott, Korn Ferry With the communications function now front and center of virtually every issue facing organizations today, doesn’t it make sense that Corporate Boards, who oversee governance and are accountable to shareholders, would want experienced board members who have the valuable skills our professionals offer? After all, who else in
- [LGBTQ+ Issues Move Communicators to Act](https://page.org/blog/lgbtq-issues-move-communicators-to-act/) - Many people who identify as LGBTQ+ assert that Pride Month has been co-opted by companies who mistake updating their brand mark in rainbow colors for allyship. We researched leading companies that are honoring Pride Month to celebrate real action: seeking the views of LGBTQ+ employee groups to influence the marketplace, develop new products, attract and
- [Decoding the Future: Media, Tech, and Leadership](https://page.org/blog/bob-pearson-wgs-summary/) - Note: this summary is from a presentation February 13, 2025 at the World Governments Summit in Dubai. The theme of the conference is “Shaping Future Governments” Our media models are being transformed by the two “A’s” – “audience” and “agents.” The audience of a country is deciding where it will receive the information that it
- [What is DE&I for the Global Majority?](https://page.org/blog/what-is-dei-for-the-global-majority/) - Globally, promoting Diversity, Equity, and Inclusion (DE&I) in the workplace has gained much traction, almost becoming an industry in itself. That being said, it has also become saddled with drawbacks. Much of this important discourse has been driven by Western institutions and centred around the Western context. There is little understanding of what DE&I should
- [Building Public Confidence: Six Essential Issues for Business Leadership](https://page.org/blog/building-public-confidence-six-essential-issues-for-business-leadership/) - As we enter 2025, public confidence in business stands at a crossroads.
- [Trust, AI and Mental Health: Key Takeaways from Davos 2025](https://page.org/blog/trust-ai-and-mental-health-key-takeaways-from-davos-2025/) - As I returned from my first immersion into the World Economic Forum at Davos, I was struck by the profound insights and connections that emerged.
- [Navigating Complexity—Insights for CCOs in 2025](https://page.org/blog/navigating-complexity-insights-for-ccos-in-2025/) - In 2025, CCOs are at the epicenter of navigating complex risks while driving opportunities that shape trust and connection in a fragmented world.
- [6 Predictions for the German Communications Job Market in 2025](https://page.org/blog/blog2025-muller-predictions/) - Germany is in a state of upheaval – due to the relentless change in the world and because of domestic challenges. What does this mean for the communications market and its players? And what can CCOs in other parts of the world learn from it? 1. The job market is getting tighter. For a long
- [Prognostications for China in the Year of the Snake](https://page.org/blog/prognostications-for-china-in-the-year-of-the-snake/) - What should global communicators expect as China enters the new year?
- [Corporate Purpose in Post-Election America: A Call for Continued Leadership](https://page.org/blog/corporate-purpose-in-post-election-america-a-call-for-continued-leadership/) - As I reflect on our latest research in the wake of the 2024 presidential election, one thing is abundantly clear: Americans are not backing away from their expectations of corporate leadership on critical social issues. In fact, they're doubling down. The data—from a survey conducted by my firm, Carol Cone ON PURPOSE, with The Harris
- [Page Conversation Replays](https://page.org/blog/page-conversation-replays-incoming-u-s-presidential-administration/) - Page Conversation Replays: Incoming U.S. Presidential Administration Page Conversation on the Implications of a Trump Administration on Business & Communication LeadersBruce Mehlman, Political strategist and former advisor to the George W. Bush AdministrationJanuary 9, 2025 Page Conversation Replay: Results of the U.S. Election & its Impact on U.S.-China RelationsMitchell A. Presnick, Investor Entrepreneur & Visiting
- [On the Road Again](https://page.org/blog/on-the-road-again/) - With apologies to Kerouac, Dylan, Willie Nelson and Canned Heat for stealing the phrase, I’m back on the road again. For the first time in three years, I’m visiting Page members in seven countries. What I’m finding most remarkable is how similar are the challenges faced by chief communication officers (CCOs) everywhere. CCOs are taking
- [On the Road Again – Part II](https://page.org/blog/on-the-road-again-part-ii/) - My trip around the world with Page VP International Peter Debreceny, first reported here, continued through India, the United Arab Emirates, Germany and France. In each place, Page members came together to discuss the challenges they are facing and to share insights and suggestions. As we found in Japan, Australia and Singapore, there are more similarities than
- [A Reset for Responsibility in China](https://page.org/blog/a-reset-for-responsibility-in-china/) - Page members in China and beyond gathered virtually in April to discuss the state of corporate responsibility communications and how this landscape continues to diverge from the rest of the developed world. Using the findings from recent research undertaken by the Zeno Group as a focal point, the discussions focused on understanding the differences in
- [What To Expect In The Next Five Months: China Economic Outlook](https://page.org/blog/what-to-expect-in-the-next-five-months-china-economic-outlook/) - There is, perhaps, no relationship more important to the world economy and global peace than the US-China relationship, and Page took a moment last week to understand this moment in time. Members and potential members of Page China and Asia, along with Page President Roger Bolton and International Vice President Peter Debreceny, joined an Insight
- [Prognostications for the US-China Relationship in the Year of the Dragon](https://page.org/blog/year-of-the-dragon/) - Saturday, February 10 marks the beginning of the Lunar New Year, a time when many of our Page China members spend with their families and friends, as they reflect on the year past and prepare for the year ahead.
- [Page Welcomes the Year of the Rabbit](https://page.org/blog/page-welcomes-year-of-the-rabbit/) - Sunday, January 22 marks the end of the Year of the Tiger, and the beginning of the Year of the Rabbit, as China celebrates its most important holiday of the year, the Lunar New Year. By most measures, the Tiger Year (February 1, 2022 – January 21, 2023) has been one of the most difficult
- [Accelerating AI Adoption: Coaching Comms Teams—and Business Leaders—to Use GenAI](https://page.org/blog/accelerating-ai-adoption/) - By Valerie Di Maria, Principal, the10company The CCO has a critical role in fostering the adoption of AI. Communications leaders understand the needs of stakeholders across the organization, creating the opportunity to help implement AI to enhance productivity and communications across the enterprise. Have you been a force to help your business leaders understand the
- [Revolutionize Corporate Reputation Management with AI](https://page.org/blog/revolutionize-corporate-reputation-management-with-ai/) - By: Sara Fagen, CEO and Co-Founder at Tunnl Part of our Page Patrons series. In today’s complex landscape, many organizations face regulatory pressures, politicized consumer bases, and demands for social responsibility from every level of stakeholder. Companies struggle to maintain relevance and effectively measure the impact of public sentiment on their brand, with millions to
- [Insights from the 2024 Page Up Annual Conference](https://page.org/blog/insights-from-the-2024-page-up-annual-conference/) - The 2024 Page Up Annual Conference was an inspiring and insightful gathering of our community of communicators.
- [2024 Innovation Award: Evan Kraus, APCO Worldwide](https://page.org/blog/2024-innovation-award-evan-kraus-apco-worldwide/) - Congratulations to Evan Kraus and APCO Worldwide on winning the Page Up Innovation Award! At this year's Page Up Annual Conference in Boston, we were thrilled to present the Innovation Award to Evan Kraus and APCO Worldwide for their development of the AI platform "Margy". In his acceptance speech, Evan shared APCO's innovative approach to
- [Vox’s Ezra Klein on Millennials & the Future of Democracy](https://page.org/blog/vox-s-ezra-klein-on-millennials-the-future-of-democracy/) - At this year's Page Society Spring Seminar, Vox.com's editor-in-chief, Ezra Klein, spoke about how millennials are evaluating and shaping the current U.S. political landscape. Comprising the largest group in the country's population, millennials are an integral and progressively influential part of its future. However, Ezra feels it is important to not make sweeping generalizations about
- [Keeping Discourse Civil in the Workplace](https://page.org/blog/keeping-discourse-civil-in-the-workplace/) - As the United States general election approaches and civil discourse becomes even more polarized, senior communicators must plan how their enterprises will navigate difficult discussions in the workplace. It is in organizations’ best interest to acknowledge and prepare for tough conversations that employees will be facing in early November. As the pandemic has pushed more
- [Progress in a Split Congress - Key Takeaways from the Page Conversation on the Business Impact of the 2022 U.S. Midterm Elections](https://page.org/blog/progress-in-a-split-congress-key-takeaways-from-the-page-conversation-on-the-business-impact-of-the-2022-u-s-midterm-elections/) - Considering the speculation of a red wave, the results of the midterm elections in the United States reflected a far more balanced electorate. Despite the divided Congress and hyper-partisan environment, business leaders are cautiously hopeful that Congress can find common ground across the aisle on issues below the level of “cable chatter.” Page members recently
- [A Plea for Civility](https://page.org/blog/a-plea-for-civility/) - It’s hard to say whether the poisonous political climate contributed to the state of mind that prompted an unstable young man to an assassination attempt against a member of the U.S. Congress on Saturday. But it will be a good thing if concern over that possibility leads to an increase in respect and civility in
- [The Role of Business Leaders in Promoting Free and Fair Elections](https://page.org/blog/2024blog-civility-call-free-fair/) - In advance of the U.S. election season, Page member Bob Feldman reached out to Page to invite CCO members to a series of monthly calls organized by his Dialogue Project at Duke University and in partnership with the Society for Human Resource Management.
- [What Election Outcomes Mean for Communicators](https://page.org/blog/what-election-outcomes-mean-for-communicators/) - Now that we know the outcome of the 2020 U.S. presidential election, it is time for communicators to begin to strategize around the anticipated impact a Biden presidency will have on the future. In the period after the election, before a winner was announced, Alex Wirth, co-founder and CEO of Quorum, hosted a Page Conversation
- [Page Conversation: Promoting Civic Engagement](https://page.org/blog/page-conversation-promoting-civic-engagement/) - With U.S. elections fast approaching (not just the headliner presidential one but critical races at the state and local levels as well), companies are acting to ensure that people are able to participate in the democratic process. With that in mind, Page member Kelly McGinnis of Levi Strauss led a Page Conversation focused on how
- [Before and After the Polls Close: Insights from Bruce Mehlman’s 2024 Page Annual Session](https://page.org/blog/before-and-after-the-polls-close-insights-from-bruce-mehlmans-2024-page-annual-session/) - During his 2024 Page Annual Conference session, Bruce Mehlman, political strategist and former advisor to the George W. Bush Administration, analyzed the drivers of the current political landscape and the implications for business leaders. As the U.S. general election looms, preparedness and expectation-setting for key stakeholders is becoming increasingly paramount. Here are four key takeaways During his 2024 Page Annual Conference session, Bruce Mehlman, political strategist and former advisor to the George W. Bush Administration, analyzed the drivers of the current political landscape and the implications for business leaders. As the U.S. general election looms, preparedness and expectation-setting for key stakeholders is becoming increasingly paramount.
- [Key Trends for the 2024 Page Up Annual Conference](https://page.org/blog/key-trends-for-the-2024-page-up-annual-conference/) - As we approach the Page Up Annual Conference, here are some highlights we’re looking forward to, and some key themes we’re excited to explore. This year's theme, Living in Parallel Worlds, is especially timely as we operate in a society with increasingly divergent expectations. Taking place in the historic city of Boston, our conference will As we approach the Page Up Annual Conference, here are some highlights we’re looking forward to, and some key themes we’re excited to explore.
- [London Stock Exchange Event Recap: Business in a Challenging Democratic Age](https://page.org/blog/london-stock-exchange-event-recap-business-in-a-challenging-democratic-age/) - Page recently hosted a member event at the London Stock Exchange, that delved into today’s evolving political and digital climate and the challenges it creates for communicators. Geopolitical tensions were a major theme, with speakers reflecting on how global power dynamics — particularly between the U.S., China, and Russia — are reshaping business strategies and
- [Page Annual Glossary: 6 New Terms from Half Moon Bay](https://page.org/blog/page-annual-glossary-6-new-terms-from-half-moon-bay/) - When people come together and share, bond, laugh and learn as much as members did at the 2024 Page Annual Conference, they leave with a sort of vernacular specific to their time. Inside jokes, insights or interesting concepts, we have put together a little glossary of the terms that we keep thinking about. Submit your
- [Revisiting Highlights from the 2023 Page Annual Conference](https://page.org/blog/revisiting-highlights-from-the-2023-page-annual-conference/) - Page Annual Conference presents a unique opportunity for our members to connect with respected peers, and gain insights from experts in and out of our industry. Many of the sessions from last year’s conference continue to offer valuable perspectives that remain relevant today. Here are three clips from last year, and the full recordings are
- [Transforming Your Enterprise with Reputation Data](https://page.org/blog/transforming-your-enterprise-with-reputation-data/) - “It is not the strongest of the species that survives, nor the most intelligent, rather, it’s the one that is most adaptable to change.” - Charles Darwin In today’s increasingly complex and ever-changing data-driven market, reputation management teams instinctively understand the importance of protecting and maintaining their company’s reputation. However, one of the central challenges
- [Blending AI and Human Superpowers for a New Era in Communications ](https://page.org/blog/ai-in-comms/) - 70% of CEOs say they expected Gen AI to significantly change the way their company creates, delivers, and captures value in the next three years. AI is poised to add up to $15.7 trillion to the global economy by 2030—more than the current output of China and India combined. For Chief Communications Officers (CCOs) and their teams, this AI-driven disruption presents a double-edged sword of challenges and unparalleled opportunities.
- [The Spirit of Bacardi: Using Culture to Lift a Legacy](https://page.org/blog/the-spirit-of-bacardi-using-culture-to-lift-a-legacy/) - In a world where economic uncertainty and shifting consumer behaviors challenge even the most established brands, the power of a strong corporate culture has never been more evident. For Jessica Merz, vice president of global corporate communications at Bacardi, nurturing this culture is not just a priority; it’s the foundation upon which the company’s recent success has been built.
- [The Future of ESG Messaging: New Research from maslansky+partners](https://page.org/blog/maslansky-insights/) - On Thursday, November 2, at 11 a.m. ET, Page will be joined by Michael Maslansky, CEO of maslansky+partners, for a Page Conversation on the Future of ESG Messaging. The call will feature exclusive insights from maslansky+partners. Attendees will be able to ask Michael questions about their research, and brainstorm with their peers on how to
- [The Benefits of Navigating Business Realities in Latin America](https://page.org/blog/2024-latin-america-business-opportunities/) - There are strategic communication insights that can help your organization think about Latin America and the opportunities within the region.
- [AI’s Paperclip Problem: A Call for CCOs](https://page.org/blog/ais-paperclip-problem-a-call-for-ccos/) - This is the first in a three-part series about the impact of generative AI on the communications profession. There’s a thought exercise about AI, that if instructed to maximize the production of paperclips it would stop at nothing as it turned the entire world into paperclips, killing us all in the process. While AI can
- [Forever First Drafts](https://page.org/blog/forever-first-drafts/) - The first thing that most of us did when we first got to try ChatGPT was play with it, a shiny new toy with fun parlor tricks.
- [Key Takeaways from the Page International Event in Dusseldorf](https://page.org/blog/april-dusseldorf-event/) - Members of the Page community recently convened for a Page International Event at the PRCC offices in Dusseldorf. Featuring Jill Meiburg, Head of Group Communications and Brand at GEA Group, and Jan Hiesserich, VP Strategy & Communications at Aleph Alpha, the presentations at this event shed light on how communicators should respond to emerging technologies
- [Making Sense of Generative AI Tools: A Temporary Primer](https://page.org/blog/generative-ai-tools-pri/) - Generative AI (GenAI) – the artificial intelligence platforms and tools that you can use, with no prior technical skills or training, to create text, images, video, audio, code, and more – is an innovation accelerator. It can boost productivity, enhance creativity, make you a better strategist, eliminate language barriers, break through writer’s block, and so
- [A Passion for High Performance](https://page.org/blog/2024blog_cco-profile-aimee-christian/) - This CCO Profile focuses on Aimee Christian, Ph. D., of Jazz Pharmaceuticals.
- [Creative and cultural advocacy: Highlighting the health impacts of climate change](https://page.org/blog/creative-and-cultural-advocacy-highlighting-the-health-impacts-of-climate-change/) - At a recent Page networking lunch hosted by the Wellcome Trust, experts gave a confronting overview of the health challenges driven by climate change.
- [Equity as a Unifying Business Imperative](https://page.org/blog/equity-as-a-unifying-business-imperative/) - CCO Profile: Sarah Campbell Donia, Randstad NV This is the latest in a series of posts featuring CCO stories, examining their priorities and challenges and sharing their experiences. Sarah Campbell Donia inherited her wanderlust from her Australian mother. Her childhood summers while living in the U.S. were spent traveling instead of attending a typical day
- [Healing the Rift Between Science and Society](https://page.org/blog/2024blog-science/) - Just as scientific advances follow technological ones, the relationship between science and society is colored by public perceptions about technology. To put it bluntly: growing public mistrust of technology is having a dampening effect on our attitudes about science.
- [Is the Fourth Turning here? Recap of the June Melbourne Event](https://page.org/blog/recap-of-the-june-melbourne-event/) - Hosted by Will Hetherton, Australia’s Page Country Chair and Head of Corporate Affairs at the Future Fund, Australia’s sovereign wealth fund, participants explored what history and an understanding of generations might tell us about the decades ahead.
- [Halftime in the Year of Elections: Reasons for Optimism from the Global South](https://page.org/blog/2024blog-elections/) - As we reach the mid-point of the year, it is worth reflecting on reasons for optimism across the Global South and BRICS, which bode well not only for democracy, but also global trade and investment.
- [With deep gratitude](https://page.org/blog/with-deep-gratitude/) - Dear fellow Page and Page Up members, I have decided to step down as president of Page at the end of this year. It’s time for new leadership at Page and time for me to move on to other professional pursuits. I will be leaving with a sense of accomplishment and with excitement about the
- [Caring for People in a New World of Work](https://page.org/blog/caring-for-people-in-a-new-world-of-work/) - CCO Profile: Kirsten Gorsuch, UnitedHealthcare This is the first in a new series of posts featuring CCO stories, examining their priorities and challenges and sharing their experiences. With the worst of COVID-19 behind us (we hope), companies are grappling with its downstream effects - inflation and a looming recession, a tight labor market and new employee
- [On Purpose: Prepare to Take a Stand on Societal Issues](https://page.org/blog/on-purpose-prepare-to-take-a-stand-on-societal-issues/) - Corporate purpose is not a new concept, yet more organizations than ever feel the pressure to explore and declare theirs. As a growing number of enterprises reexamine their purpose and take proactive stances on societal issues, a few checklists and frameworks have begun to emerge to help. At the Page Up Annual Conference, I had
- [CEOs Need a “re-do;” Dismal Communication on the Israeli-Palestinian Conflict, New Research Shows](https://page.org/blog/grossman-primer/) - “We can’t take a side.” “We can’t comment on everything.” “The war is in the Middle East. This doesn’t impact us.” Leadership has never been a sideline sport. Yet it’s exactly those sentiments from CEOs and other senior leaders that led to silence and being completely tone-deaf inside organizations after the October 7 terrorist attacks.
- [Rising to the Challenge in a Polarizing World](https://page.org/blog/2024blog-rising-to-the-challenge-in-a-polarizing-world/) - "The world today is deeply interconnected," stated McKinsey in the opening to a recent article, citing cross-border flows of trade, services, capital, people, data and ideas, all of which have marked an era of globalization. This contradicts the increasing voices at the opposite end of the spectrum, where unexpected events like global supply chain problems,
- [New Research from Page: CCOs Are Stepping Up, But Challenges Remain](https://page.org/blog/new-research-from-page-ccos-are-stepping-up-but-challenges-remain/) - The new Page research report, out today, shows that chief communication officers have come a long way since our last report, but there are challenges and opportunities that require continued focus and commitment.
- [Burnout: The Silent Epidemic Disrupting Our Organizations](https://page.org/blog/burnout-the-silent-epidemic-disrupting-our-organizations/) - In a moment when burnout has moved from a buzzword to a significant barrier to organizational success, senior communication leaders hold the keys to an imperative transformation across our businesses. This starts with helping senior leaders acknowledge the truth. The key findings from a new workplace well-being survey (Page login required) of 2,086 U.S. employees,
- [Beyond Communication: A Preview of Page’s New Research Report](https://page.org/blog/beyond-communication-preview/) - As the business landscape shifts due to global disruptions and changing societal expectations, the chief communication officer (CCO) role is expanding and transforming. This is one of the major findings of our latest research report, Beyond Communication: CCO Leadership in Navigating New Complexity, due out next week. In it, we analyze how the role has
- [What’s Up with Employee Experience? Communication, Generations, and Strategic Alignment](https://page.org/blog/2024-employee-index/) - Multiple generations in the workplace. Increasingly diverse populations. New ways and places to work. Emergent technologies. Oh, and the COVID-19 pandemic. All contribute to the maelstrom of change leaders and employees alike must contend with together (like it or not!)For leaders of all stripes, effective employee communications is critical to successfully navigating the contemporary business
- [Regionalism, Resiliency, and AI: Key Insights from Spring Seminar Session on Global Economic Trends and the CCO](https://page.org/blog/2024-ss-global-economic-outlook/) - The current geopolitical outlook is fraught with uncertainty, and global businesses are feeling the impact of these risks. Sir Douglas Flint of Abrdn and IP Group plc, and Thomas Friedberger of Tikehau Capital, discussed several key geopolitical and economic trends at the 2024 Page Spring Seminar in Paris. Here are some insights from the event
- [Shaping the fit-for-future Communications function](https://page.org/blog/fit-to-future-function/) - At the height of the pandemic, running the communications function at a global organization could not have been more difficult. While those dark days are past, challenges remain—and are growing not only in number but in complexity. Disruptions in the operating environment, workplace and labor issues, and social and societal problems, are just a few
- [Reminisce About the Future – It’s all in the Organizational Narrative](https://page.org/blog/reminisce-about-the-future-its-all-in-the-organizational-narrative/) - When Bill Taylor in a Harvard Business Review blog highlights the entrepreneurial power of imagining and living a differentiating future, he strikes chords that every CCO and creative PR agency leader should be able to harmonize to. One of the strongest contributions a CCO can – indeed must – deliver is a mobilizing organizational narrative. Done right,
- [Key Trends for Discussion at the Page Spring Seminar in Paris](https://page.org/blog/key-trends-for-discussion-at-the-page-spring-seminar-in-paris/) - On March 20-22, Page and Page Up members will be convening for our Spring Seminar, which will take place in Paris this year. The theme is International Leadership & The Expanding Remit of the CCO, and sessions look to cover everything from geopolitics to boardroom politics, along with the rapidly-evolving expectations of stakeholder groups. We
- [Small World, Big Challenges](https://page.org/blog/small-world-big-challenges/) - Though we are excited to be heading to Paris soon for our Spring Seminar with Page and Page Up members from around the world, it wasn’t the original plan. We were meant to be there in 2020, and we all know why that didn’t happen. But the events of the four years since have only
- [The Top 8 ESG Terms Communicators Need to Know in 2024](https://page.org/blog/the-top-8-esg-terms-communicators-need-to-know-in-2024/) - Corinne Graper, CEO, The Uplift Agency This year has already seen major changes in corporate disclosure requirements for environmental, social, and governance (ESG) information and we are likely to see even more demand for information from investors and consumers alike. And, like many cross-cutting issues in business, these requirements lean heavily on communicators to be
- [CCOs as Enablers of AI Integration](https://page.org/blog/ccos-as-enablers-of-ai-integration/) - Page recently hosted a conversation titled "How CCOs are Uniquely Qualified to Add Value with Generative AI." Here are 5 key takeaways from the conversation
- [The Death of the Keyboard & the Birth of Instant Analysis](https://page.org/blog/the-death-of-the-keyboard-the-birth-of-instant-analysis/) - This is the final post in a three-part series about the impact of generative AI on the communications profession.
- [The Iconic Brand at the Fore of the Social Justice Movement](https://page.org/blog/the-iconic-brand-at-the-fore-of-the-social-justice-movement/) - CCO Profile: Aba Blankson, NAACP This past July, residents of Jackson, MS, a city of 150,000 mostly Black citizens, awoke to find sludgy brown water coming from the taps in their homes. Now more than two months later, residents are still under a boil water advisory from the state. The NAACP was immediately on the ground
- [The Tension Between Free Speech and Hate Speech](https://page.org/blog/the-tension-between-free-speech-and-hate-speech/) - By Brooke Barnett, professor and Dean of the College of Communication at Butler University,and Naeemah Clark, J. Earl Danieley Distinguished Professor of Communications at Elon University A shared goal across many organizations is creating a workplace culture that fosters discussions of issues that matter. At the same time, organizations are mindful of avoiding the types of speech that
- [Hot Topics: What is an Organization’s Role in the Global Response to Social Injustice](https://page.org/blog/hot-topics-what-is-an-organizations-role-in-the-global-response-to-social-injustice/) - The recent outrage over social injustice, spurred by the murder of George Floyd by police in Minneapolis, has reverberated around the world. Employees are asking their companies not only if they have diversity, equity, and inclusion (DE&I) efforts, but what steps are they taking to actively combat institutional racism and how can they move faster.
- [Lift Every Voice and Sing](https://page.org/blog/lift-every-voice-and-sing/) - When I was in elementary school in Oakland, California, one of my fondest memories was that every morning at the start of class we all recited the Pledge of Allegiance, followed by singing the national anthem. Not the national anthem that most people think of, but rather the Black National Anthem, “Lift Every Voice and
- [No Rest for the Weary — Key Takeaways from Page Conversation on Addressing “DEI Fatigue”](https://page.org/blog/no-rest-for-the-weary-key-takeaways-from-page-conversation-on-addressing-dei-fatigue/) - The Page Community recently met for a Conversation on Addressing “DE&I Fatigue”. Moderated and organized by Yanique Woodall, VP of communications at CVS Health, and Joe Cohen, chief marketing & communications officer at AXIS
- [ChatGPT is a Gift for Brand Leaders](https://page.org/blog/chatgpt-is-a-gift-for-brand-leaders/) - Three weeks ago, I attended the World Economic Forum in Davos. As the week progressed, it became clear that business — and world leaders were not just talking about geopolitics, the climate crisis, energy challenges, and war but also about the influence of AI. ChatGPT also has Google spooked. The New York Times reported that Google founders Larry
- [Embracing Uncertainty: The Power of Strategic Foresight in a Changing World](https://page.org/blog/embracing-uncertainty/) - The theme of uncertainty was central in the 2023 Page International Exchange in Brussels, and for good reason; from geopolitical shifts to sustainability and digital transformations, planning for uncertainties in this environment can feel impossible. The final session of the 2023 Page International Exchange gave insights to help CCOs plan to plan for increasing levels
- [Balancing Optimism and Caution as Communicators Chart a Path with AI](https://page.org/blog/darktrace-recap/) - Emma Charlton, Formative Content How should senior communications leaders juggle the opportunities and challenges that are emerging right now? That was the central question at the Page event in London, hosted by UK cybersecurity company Darktrace. There was a mix of excitement and caution around artificial intelligence (AI) and its implications for ethics, work, communications
- [Disruption or Destruction? Page Conversation on the Future Impact of Generative AI](https://page.org/blog/disruption-or-destruction-page-conversation-on-the-future-impact-of-generative-ai-92fe/) - Whether it was at our Page@Davos event, our following Page Conversation, or in passing discussion among members, generative AI tools have emerged as a critical consideration for the Communications function. Below are insights from a pair of Page Conversations on the topic; one with our East Coast/EMEA-based members, and another with our West Coast/APAC-based members. Both audiences were polled
- [New Concerns for Generative AI in Corporate Environments](https://page.org/blog/generative-ai-conversation/) - With the increasing prominence of generative AI technologies, and their adoption in corporate environments, many communicators are feeling pressed to keep up. As such, Page held a virtual discussion on generative AI co-hosted by Page’s VP of Strategy and Content, Eliot Mizrachi, and Point 600 Managing Partner Brittany Paxman. AI for Equity While much of
- [Harnessing the Power of Generative AI for Communications: A Roundtable Discussion](https://page.org/blog/harnessing-the-power-of-generative-ai-for-communications-a-roundtable-discussion/) - Hosted at Takeda’s office in Cambridge, MA and in partnership with Page, an invigorating dinner meeting convened the Heads of Communications from the Boston region. The key topic? Generative AI and its impending impact on the realm of communications.
- [Key Takeaways from NYC Regional Event at FleishmanHillard](https://page.org/blog/feb-roundtable/) - Recently, FleishmanHillard hosted members for a half-day roundtable discussion to discuss the disruptive forces that corporate communications counselors will face in 2024. The attendees discussed at length many topics, including the disruptive force of generative AI (GenAI), the global election cycle, shifts in global social movements, and how to better support corporate board priorities. Here’s
- [The Stakeholder at the Center of Business Transformation](https://page.org/blog/the-stakeholder-at-the-center-of-business-transformation/) - The closing speaker at the Page Spring Seminar, Judy Samuelson, challenged us to make sure that our enterprises align business decisions with the long-term health of society. She brings significant credentials to this as the founder and executive director of the Aspen Institute Business and Society Program and the author of The Six New Rules of Business:
- [The CCO’s Distinct Outlook on 2024](https://page.org/blog/2024-research-and-insights/) - Page’s largest public opinion survey ever
- [Bloomberg’s Francine Lacqua Shares Predictions at 2024 Page @ Davos Reception](https://page.org/blog/2024-page-davos-reception/) - At this year’s Page @ Davos reception at the IBM Pavilion, Bloomberg Television anchor and editor-at-large Francine Lacqua joined in a conversation with former Page Chair and CCO of Mubadala Brian Lott, to examine a journalist’s perspective for 2024. “Well, I think the biggest challenge with CEOs is trying to understand what they're talking about
- [Fostering Open Communication in 2024](https://page.org/blog/fostering-open-communication-in-2024/) - CCOs have a responsibility to encourage and nurture open communication at their organizations. While this is quite the undertaking in today’s politically charged atmosphere, it's achievable with an adaptable strategy on standby. Keep reading for three ways to foster open communication in 2024 while mitigating the risks this atmosphere poses to your business. Heal Polarization
- [“PR Didn’t Help” the Financial Crisis says Gasparino; oh yeah, and “Jon Stewart is full of shit”](https://page.org/blog/pr-didnt-help-the-financial-crisis-says-gasparino-oh-yeah-and-jon-stewart-is-full-of-shit/) - Charlie Gasparino, financial journalist and CNBC on-air editor, ruffled some feathers this past Thursday when he presented on the Day One afternoon of the 2009 Spring Seminar. Was it because: A) He dismissed the Page Principles as not worth reading before his session, despite the request…”I imagine there is something on the list about not bullshitting people,”
- [Authenticity, Frequent Information, Open Conversation](https://page.org/blog/authenticity-frequent-information-open-conversation/) - “In bad times, good practices tend to emerge while in good times bad practices often form,” Ron Kirkpatrick, National Manager, Executive/Internal Communications for Toyota Motor Sales, USA, Inc., told about 150 people at the Arthur W. Page Society’s Spring Seminar in New York City last week. Kirkpatrick was part of a panel I facilitated titled,
- [Live from the 2009 Spring Seminar former U.S. Comptroller General David M. Walker](https://page.org/blog/live-from-the-2009-spring-seminar-former-u-s-comptroller-general-david-m-walker/) - Former U.S. Comptroller General David M. Walker kicked off the Arthur W. Page Society’s annual Spring Seminar with a strong warning about the U.S. government’s fiscal condition, likening it to the U.S. mortgage industry prior to the current financial crisis. With a negative net worth of $11 trillion, another $45 trillion of off-balance-sheet unfunded obligations, and trillions
- [Innovation is the Imperative](https://page.org/blog/innovation-is-the-imperative/) - The second session of the day featured Vijay Vaitheeswaram, a correspondent for the Economist, commenting on the challenge of sustaining value in a drastically altered economy. Even with the unraveling of the Reagan/Thatcher era In today’s economic situation, he said, the real issue that history will focus on 100 years from now will be how the world
- [Be Like Diogenes](https://page.org/blog/be-like-diogenes/) - Diogenes, the Greek philosopher who went about ancient Athens with a lantern in the daytime, looking for an honest man, was the most noted of the Cynics, a school of philosophy that preached that virtue was better revealed in action than in theory. In the business world today we have the Diogenes of corporate greening.
- [Can you afford to ignore Twitter?](https://page.org/blog/can-you-afford-to-ignore-twitter/) - It has been quite a few weeks for Twitter. A $35 million funding round for a firm with 29 employees. More and more celebrities – from Lance Armstrong to Rachel Maddow and David Gregory to Britney Spears to Jamie Oliver – signing up. In the New York Times David Pogue’s glowing review, followed by last
- [Changing Our Game](https://page.org/blog/changing-our-game/) - The Page 2009 Spring Seminar theme, “Influence in the Midst of Uncertainty", has resonances way beyond the bounds of the US. A kind of night blindness has seized the world. We're edging our way forwards, waiting till we can see again. My observations of the international stage where the economic downturn is being played suggest
- [Experiencing the Future](https://page.org/blog/experiencing-the-future/) - It has been a dream for a long time but last week saw the first assembly of the inaugural Future Leaders Experience program. Eighteen of the 20 members of the class of 2010 met in Chicago over three days in an intensive session which more than achieved all our hopes. Roger Bolton first proposed the
- [Brother, can you spare a leader?](https://page.org/blog/brother-can-you-spare-a-leader/) - Worried about your job? Or losing that client? Of course you are. We all are. But, based upon the conferences, meetings and sundry soirees I’ve attended of late, far too many of us are hunkering down and not rocking the boat. I don’t hear the word ‘innovation’ being bandied about. I don’t hear the word
- [A Few Thoughts About Influence](https://page.org/blog/a-few-thoughts-about-influence/) - I spent an interesting morning last week with David Walker, former Comptroller General of the United States and head of the GAO. He served in those positions for ten years under both Democratic and Republican administrations, acting as a non-partisan watchdog over federal spending and entitlement programs. Now that he’s Chairman and CEO of the Peterson
- [And Then Along Came Madoff](https://page.org/blog/and-then-along-came-madoff/) - In 2001, with the world reeling from media reports about the Enron scandal, many agreed it would have been tough to imagine the business world producing villains as classically Machiavellian as Jeffrey Skilling and Kenneth Lay ever again. They represented everything that could go wrong with capitalism—the up-or-out, deliver-numbers-at-all costs culture of Enron they created was
- [CCOs’ Role in Stimulus Money](https://page.org/blog/ccos-role-in-stimulus-money/) - Chief communication officers have a new challenge. They have to understand, explain and engage with the federal handouts. No company is above or immune from effects of the political process now bubbling as the stimulus funds flow. In every state, company stakeholders—employees, investors, customers, suppliers, neighbors—will be impacted by political decisions agitated by many interests.
- [Wall Street’s Values](https://page.org/blog/wall-streets-values/) - Most of the commentary about excessive Wall Street bonuses has focused on incredible greed and political tone deafness, and those certainly were in play. But it strikes me that part of the issue may relate to values, or culture. When The Authentic Enterprise advises that, to earn the trust of the public, a global enterprise must define and activate
- [Managing Financial Climate Change](https://page.org/blog/managing-financial-climate-change/) - I was playing paddle tennis on a frigid cold Chicago night recently when my partner told me that five people on her immediate team at a leading Fortune 500 company were just laid off, in addition to senior executives of a partner company she’d been collaborating with closely for several years. The day before in
- [The Audacity of Authenticity](https://page.org/blog/the-audacity-of-authenticity/) - I find myself wondering if President Obama has read The Authentic Enterprise. Well, of course he hasn’t. But his actions certainly are consistent with the major recommendations of the Page Society’s white paper. That’s not totally surprising, in that success in politics often is built on the same principles as success in business. But it’s as if he’s
- [Calm in the Midst of Uncertainty](https://page.org/blog/calm-in-the-midst-of-uncertainty/) - At the inauguration of the 44th president of the United States, I was proud to stand with millions of Americans to usher in change. As an African-American, I celebrate President Obama's ascension on a personal level. As an executive, I applaud Obama's return to good old-fashioned leadership — the kind that inspires people and helps
- [Business as Public Service?](https://page.org/blog/business-as-public-service/) - While answering a question yesterday about political corruption in Illinois, President-elect Obama chose some words that troubled me. He said: … there are two views of politics. There’s a view of politics that says you go in this for sacrifice and public service, and then there’s a view of politics that says that this is a business,
- [Arthur W. Page Goes to China](https://page.org/blog/arthur-w-page-goes-to-china/) - My first visit to China, where I presented The Authentic Enterprise at a Page-sponsored luncheon in Beijing and attended the IPRA World Congress, provided a fascinating look at the current state of the practice of public relations and Chinese economic development at a critical point for the world economy. At the Page event, attended by 65 corporate and agency
- [“Trust No One”](https://page.org/blog/trust-no-one/) - Contributing columnist Ron Alsop of the Wall Street Journal kicked off a discussion of trust at the Page Society’s Annual Conference in Chatham on Monday by quoting the lead of a Journal story on the current financial crisis: “Trust no one.” The value of trust in business has never been clearer. Alsop and his co-panelists, Paul W.
- [Page Society Presents Recognition to Dave Drobis and Jim Grunig](https://page.org/blog/page-society-presents-recognition-to-dave-drobis-and-jim-grunig/) - The Arthur W. Page Society presented its two highest awards today to David Drobis, Chairman Emeritus, Ketchum and James E. Grunig, Ph.D., Professor Emeritus of Communication, University of Maryland. Both received standing ovations from an audience of about 200 people at the Chatham Bars Inn on Cape Cod after presenting their acceptance remarks. Drobis credited “any success I’ve had to
- [Globalization and Public Relations Roundtable](https://page.org/blog/globalization-and-public-relations-roundtable/) - In the wake of the collapse of Lehman Brothers, the AIG rescue and the HBOS take over, Echo’s third round-table on globalization and public relations hosted in Zurich today in Credit Suisse’s offices, focused not surprisingly on the issues of mono brands versus sub brands, centralization vs decentralization. The round-table panelists included Charles Naylor, CCO, Credit Suisse; Jan Mueller, VP Issues & Strategic
- [Communications Should Own the Company’s Values, but Which Ones?](https://page.org/blog/communications-should-own-the-companys-values-but-which-ones/) - Values are becoming an increasing area of interest and concern for communications professionals. The Page Society’s The Authentic Enterprise document suggests that communications professionals should help define their company’s values, not just articulate them. Bill Nielsen has been urging the profession to take ownership of values and has put together a “credo” of values for the profession
- [Authentic to Whom?](https://page.org/blog/authentic-to-whom/) - I think we take international public relations for granted sometimes. In the United States, there still are too few professionals who regularly practice public relations and corporate communications among diverse cultures on multiple continents. You know the drill: Arriving at the office very early for a strategic planning call with Europe and Asia; putting out
- [Web 2.0 Down Under](https://page.org/blog/web-2-0-down-under/) - In Melbourne, Australia this week 150 executives gathered for a two day conference on social media. This “hands-on” seminar allowed communications professionals to better understand the “what and how” of Web 2.0. Speakers included well known bloggers and government departments known for successfully integrating new communications into their outreach. For example, Police Victoria use on-line
- [Authentic CEOs](https://page.org/blog/authentic-ceos/) - I just returned from Singapore where I appeared at the Global Branding Forum. This has been an annual conference for the past five years and has had such speakers as Al Gore, Rudy Guiliani, Francis Ford Coppola and others. I was flattered to be invited and made a presentation that I titled: “Time for Brands
- [PR and Road Kill](https://page.org/blog/pr-and-road-kill/) - To some, PR is still little more than road kill There’s no question the craft of public relations has gained in stature. More and more chief executives understand PR’s importance to constituent communications and its influence, direct or indirect, on the Street. Chief Marketing Officers have also recognized PR’s ability to reach targets on a
- [Public Relations - One of the Best Jobs in the World?](https://page.org/blog/public-relations-one-of-the-best-jobs-in-the-world/) - If you are starting out or considering a career change, does the following appeal – learning another language (or three), travelling and working abroad to understand things from different cultural angles, putting yourself in other people’s shoes and thinking ‘what’s in it for me?’ from their point of view, being inquisitive, an interpreter of information
- [No Spectators](https://page.org/blog/no-spectators/) - I’m honored to be invited to join the Arthur W. Page Society annual conference in September. As my part of the discussion, I’d like to share the two essential rules to successful communications in social media: * Ask, don’t tell.* No spectators. Truth be told, I learned these rules by happy accident. Today women who
- [The Rising Influence of Blogs](https://page.org/blog/the-rising-influence-of-blogs/) - Some things really are changing in our world. I spent an afternoon last weekend joining part of the BlogHer Conference in San Francisco. BlogHer is a network of more than 13,000 mostly female bloggers, representing over 10,000 blogs. They collaborate to share learnings; 2,200 of their editorially-vetted blogs join in an advertising network. I was introduced to
- [Opportunity for the Chief Communication Officer](https://page.org/blog/opportunity-for-the-chief-communication-officer/) - A few weeks back, I had the chance to co-host, with Jon Iwata of IBM, Roger Bolton of APCO and Jolie Hunt of Thompson Reuters, a dinner discussion on The Authentic Enterprise with some of the best agency minds in our profession. Joining us for the evening were Richard Edelman of Edelman Worldwide, Mark Penn from Burson-Marsteller, Ray Kotcher from Ketchum, Aedhmar Hynes from Text
- [The Flak over Flacks—and Hacks](https://page.org/blog/the-flak-over-flacks-and-hacks/) - Among the many thousands of responses to the recent diatribe against public relations by CBS News Legal Analyst Andrew Cohen on the CBS News program “Sunday Morning” recently, two stand out. In case you missed them, the first is by the dean of public relations, Harold Burson, who sensibly argues in his blog that while interpretations of facts may
- [How Does The Authentic Enterprise Travel?](https://page.org/blog/how-does-the-authentic-enterprise-travel/) - So many have been engaged in the work of developing the Authenic Enterprise that I am sure there’s probably been a time – particularly among the team that did so much of the heavy lifting – that one may wonder if the forest is clearly visible through all those trees! We all know the experience; investing so
- [What Communicators Can Learn From Obama-McCain](https://page.org/blog/what-communicators-can-learn-from-obama-mccain/) - In my travels, I’ve discovered that you cannot go anywhere without the US presidential elections popping up in the conversation, even in seemingly unrelated topics or circumstances. The most recent example happened in New York at the end of June when Echo ran the first in a series of round-tables for the International Public Relations Association (IPRA)
- [Engaging Millennials in the Authentic Enterprise](https://page.org/blog/engaging-millennials-in-the-authentic-enterprise/) - As a advocate for the quality of thought and effort that went into creating the Authentic Enterprise white paper, I have shared it with a number of Boomer colleagues who also hold it in high regard. However, I recently discussed it with some Millennials, and I was surprised with their assessment which ranged from “duh”
- [Summit Delves into Authentic Enterprise](https://page.org/blog/summit-delves-into-authentic-enterprise/) - The 2008 Summit on Corporate Communications in Chicago June 25-27 took the most thorough look to date at The Authentic Enterprise. The conference was sponsored by the Arthur W. Page Society, the Institute for Public Relations and the National Investor Relations Institute (NIRI). Jon Iwata, Senior Vice President, Communications and Marketing, IBM Corporation and Roger Bolton, Senior Counselor, APCO Worldwide APCO Worldwide gave an overview
- [Finding Our Essential Knowledge](https://page.org/blog/finding-our-essential-knowledge/) - Dr. James E. Grunig has articulated three kinds of research in our field: 1. Research used in the practice of public relations to identify publics, set strategies and measure results.2. Research on the practice of public relations to understand trends, best practices, etc.3. And research for the practice of public relations to develop broad knowledge about what works,
- [The Authentic Enterprise Provides Basis for Rich Discussion](https://page.org/blog/the-authentic-enterprise-provides-basis-for-rich-discussion/) - The Authentic Enterprise held center stage for two and a half days recently at a gathering of leading academics, corporate and agency practitioners. It definitely accomplished one of the key objectives by encouraging dialogue on the outcomes the white paper describes. This was the third Academic Symposium, hosted by the Tuck School of Business at
- [How much transparency is enough?](https://page.org/blog/how-much-transparency-is-enough/) - Too many corporations and agencies have made the mistake of disguising advocacy efforts by creating phony front organizations posing as something other than what they really are. It’s very clear that honesty is always the best policy and transparency is essential. Today’s Wall Street Journal features a page one story about a website called AngryRenter.com, which the Journal
- [Looking Ahead to Future Leaders of the Profession](https://page.org/blog/looking-ahead-to-future-leaders-of-the-profession/) - A major objective of both the Arthur W. Page Society and its The Authentic Enterprise white paper is to stimulate dialogue that will help organizations be more authentic. Since its inception 25 years ago, the Page Society has established a solid record of providing opportunities for senior-level public relations and corporate communications executives who seek to enrich
- [The Dialogue Takes Off](https://page.org/blog/the-dialogue-takes-off/) - The dialogue we hoped to spark when we published The Authentic Enterprise and launched this blog is taking off. References to our white paper and our blog are popping up all over the world in the blogosphere and in the mainstream media, as well. The latest example is a terrific podcast of an interview with IBM’s CCO,
- [A New Role for the CCO—Defining and Activating Values](https://page.org/blog/a-new-role-for-the-ccodefining-and-activating-values/) - One aspect of the Page Society’s white paper, The Authentic Enterprise, that has gotten little commentary, is the recommendation that chief communications officers (CCOs) assert leadership in defining and activating values. Ironically, this recommendation is the one that may represent the biggest departure from the way most people think about the role of the CCO.
- [New Media, New Language](https://page.org/blog/new-media-new-language/) - At a recent dinner, co-hosted by the Council of PR Firms and the Arthur W. Page Society in Chicago, a discussion on the future of the Corporate Communications Officer (CCO) was the main course. Both corporate and the agency perspectives were well represented throughout the evening’s panel discussion; highlights were captured in the Council’s new
- [Everything is Being Connected, and Reputation is at Risk](https://page.org/blog/everything-is-being-connected-and-reputation-is-at-risk/) - In this week’s New York Times Sunday Magazine there’s a fascinating article by Sara Corbett – Can the Cellphone Help End Global Poverty? — looking at the spread of cellphones in third world economies, and the social research being conducted by companies like Nokia into new technologies and delivery systems. The article points out that “there are
- [Three Authentic Enterprises](https://page.org/blog/three-authentic-enterprises/) - Yesterday, on day one of the Page Society Spring Seminar, I had the pleasure of leading a discussion about the “Authentic Enterprise” white paper. I’m proud of the paper, and of the team of wonderful colleagues who worked with me on it over the past year. However, to me, what’s most important at this point
- [Globalization: The Future of Freedom](https://page.org/blog/globalization-the-future-of-freedom/) - A highlight of the opening afternoon sessions of the Arthur W. Page 2008 Spring Seminar was a presentation on “Globalization: The Future of Freedom” from Dr Fareed Zakaria, editor of Newsweek International, bestselling author and frequent TV commentator. Dr Zakaria’s latest book, “The Post-American World,” was just published. In a wide ranging commentary he touched
- [Arthur Page, Blogger?](https://page.org/blog/arthur-page-blogger/) - Would Arthur Page have been a blogger if web 2.0 was around in his day? I have a hunch he would have embraced the blog. He was, after all, all about listening to the customer and making sure AT&T was responsive to the public. In that spirit, we launch the Arthur W. Page Society Blog. We're calling
- [A Return to Fun - Revisiting Carnival Cruise Line’s Annual Conference Session](https://page.org/blog/a-return-to-fun-revisiting-carnival-cruise-lines-annual-conference-session/) - Like nearly every industry, COVID-19 sent cruise lines into uncharted waters. Here is how Carnival Cruise Line president Christine Duffy, and CCO Chris Chiames, leveraged loyalty — and levity – to stay afloat. Christine Duffy and Chris Chiames have a somewhat unique relationship with their stakeholders. As senior leaders at Carnival Cruise Lines, their employees
- [Should Corporate America Fear the Anti-Woke Movement?](https://page.org/blog/should-corporate-america-fear-the-anti-woke-movement/) - Is the anti-woke backlash actually a threat to companies seeking to advance DE&I and pursue responsible ESG strategies?
- [Bridging Social Divides — PageConnect Nonprofit Call on Depolarization](https://page.org/blog/bridging-social-divides-pageconnect-nonprofit-call-on-depolarization/) - The increase in polarization and hyper-partisanship has led to truly troubling outcomes. From legislative gridlock, to increases in hate crimes, to insurrections in numerous global democracies — a deeply polarized society will continue to be deeply dysfunctional. In her presentation to the PageConnect Nonprofit Group, Phebe Meyer, affiliate with the The Clapham Group, shared a number of
- [Going UP: How Otis Worldwide Corporation Navigates Global Decision-Making with Focus and Purpose](https://page.org/blog/going-up-how-otis-worldwide-corporation-navigates-global-decision-making-with-focus-and-purpose/) - Otis Worldwide Corporation is in the business of moving people, literally and figuratively. It is the world’s largest manufacturer of vertical transportation systems—elevators, escalators and moving walkways that transport 2 billion people a day. All of those people trust Otis to get them where they are going—safely and reliably. When Judy Marks, Chair, CEO and President,
- [The State of Civil Society](https://page.org/blog/the-state-of-civil-society/) - Like many of you, I have been thinking a lot about our social contract and what is needed for a flourishing civil society. So many examples come to mind that break that social contract: mass shootings, bomb threats at HBCUs, hate crimes, hateful chants at sporting events, and ongoing toxic work behaviors. Civility itself might
- [When Apple Pie Just Won't Cut It](https://page.org/blog/when-apple-pie-just-wont-cut-it/) - Despite decades of sitting on corporate executive committees and working with hundreds of corporate clients on their cultures, I’m still shocked by how often I hear some version of the following joke. A discussion will be unfolding and a need will arise for someone to name their company’s values. “Trust, Integrity, Discipline…and Apple Pie,” they’ll
- [The Empowerment/Expectations Dilemma](https://page.org/blog/the-empowermentexpectations-dilemma/) - Public Relations is good at quite a few things that matter in organizations, and in society. Perhaps PR’s strongest contribution is its ability to add breadth, depth and nuance to contextual analyses, and to find solutions through good relationship management, i.e. to understand a problem in its full complexity and to engage others to help
- [Martin Luther King’s Communications Counselor](https://page.org/blog/martin-luther-kings-communications-counselor/) - “Tell ‘em about the dream, Martin,” singer Mahalia Jackson shouted to him, “tell ‘em about the dream!” Imagine the inner reaction of the speaker, halfway through his script, a quarter of a million people standing in the sun to see and hear him, millions more listening on the radio and watching him on TV—the leadership
- [Page Up: A New Beginning for the Page Society](https://page.org/blog/page-up-a-new-beginning-for-the-page-society/) - Here's to audacious goals! John F. Kennedy first announced the goal of landing a man on the Moon in a speech to a Joint Session of Congress on May 25, 1961; his vision became a reality only eight years after his speech to Congress with the Apollo 11 mission of July, 1969. In explaining this
- [On Transparency in the Digital Age](https://page.org/blog/on-transparency/) - NTSB Chairman Deborah Hersman has become a bit of a media star in the wake of the Asiana Airlines crash at SFO last week. Her press conferences, held early and often, on preliminary NTSB findings have drawn huge followings – 31,000 views of one on YouTube. This Wall Street Journal report raises some questions about the pressure crash
- [Compelling Content Can Be a Foundation for Meaningful Relationships](https://page.org/blog/compelling-content/) - Until recently, enterprises wishing to create compelling messages that would be received directly by customers and other stakeholders (without being filtered through the editorial lens of mainstream media) were largely limited to relying on paid advertising in traditional media, including magazines and newspapers, television, outdoor and direct mail. Today, with the proliferation of social media
- [Best Practices Review Reinforces Importance of Business Driven Strategic Approach to Global Employee Communications](https://page.org/blog/best-practices-review/) - It used to be that internal communications was the Cinderella of our profession – that area of what we do that got the least focus and resource. Now, as we've seen from the Page Society's paper on the new model of corporate communications “Building Belief," we're recognizing that the employee audience is not only critically
- [Why does Twitter exist?](https://page.org/blog/why-does-twitter-exist/) - I know why I Tweet. And I know why we partner with clients to help create, or expand, their Twitter presence. But, according to a recent CNN Money report, Twitter itself is in the middle of a major identity crisis. It seems that, in spite of its remarkable success, Twitter management isn't quite sure why the company exists.
- [Communicating Under Fire: CEO Victories Are Sweet, At Least For A Day](https://page.org/blog/communicating-under-fire/) - Jamie Dimon beats back an investor attack on his command of two top jobs. Timothy Cook weathers a congressional assault on his company's reputation and motives. In widely different theatres of engagement, the chief executives of JPMorgan Chase and Apple showed how leaders take charge, disarm attackers and reassure followers. What leadership communication lessons are on display?
- [With Company Values, Actions Speak Louder Than Words](https://page.org/blog/with-company-values-actions-speak-louder-than-words/) - Leading through change is a popular topic these days and understandably so. The pace of technological innovation is requiring companies to rethink not only what they do but how they do it. In particular, the move by billions of consumers over to the mobile Web as their preferred work/life platform is completely upending business models. A
- [Shared Value – The Thing With Growth vs. Development](https://page.org/blog/shared-value_growth-development/) - At a meeting this week organized by the Bureau of European Policy Advisers, a think tank affiliated with the European Commission, we discussed raising awareness "for systemic risks and global resilience". Unlike many conferences in Brussels, this was an exchange of scary insights into how the global community is set to eventually go off the
- [Why Modern Communicators Should Lean Into Data to Elevate Their Function in the C-suite](https://page.org/blog/why-modern-communicators-should-lean-into-data-to-elevate-their-function-in-the-c-suite/) - Today, business leaders are challenged to manage and meet greater—and sometimes conflicting—stakeholder demands. At the same time, digital adoption continues to accelerate across all employees within the workforce, with consumers and employees no longer getting their news from a single source and no longer trusting certain channels as much as they once did. Savvy communicators
- [Prioritization and Motivation in 2022](https://page.org/blog/prioritization-and-motivation-in-2022/) - Struggling to hit your stride at work? You’re not alone. Page Up recently hosted a Think Thursday on prioritization and motivation for communications teams. Umayma Abubakar, Director of Executive Communications and Corporate Center of Mubadala, explored the unique challenge of maintaining priorities when your workforce is split between the office and remote, and how to re-establish
- [Will 2022 Be a Predictable Year?](https://page.org/blog/will-2022-be-a-predictable-year/) - Last week, Page Up met for the first Think Thursday of 2022. This conversation was a brainstorm of the trends your peers think will continue into the new year. Many opinions and perspectives were shared, but the consensus was that corporate communications as a function will likely spread into even more areas, as the lines
- [The Reopening of Target’s Lake Street Location](https://page.org/blog/the-reopening-of-targets-lake-street-location/) - The Situation Prior to George Floyd’s murder on May 25, 2020, Target’s Lake Street, Minneapolis store was a longstanding neighborhood resource. Severely damaged in the civil unrest that ensued, the store was shuttered within days of the incident. The Lake Street store carried a special significance for Minneapolis-headquartered Target. Built in the 1970s, the location
- [Through a Different Lens](https://page.org/blog/through-a-different-lens/) - One Listener’s Reaction to PUAC 2021 Session on The Future of Work: What Does it Look Like? On Day 2 of Page Up Annual Conference, Professor Nicholas Bloom reviewed his research and participated in a Q&A session around the future state of workplace dynamics. This quick response is by no means a critique of the
- [Alignment Fuels Activation](https://page.org/blog/alignment-fuels-activation/) - The relationship between employees and their work has fundamentally changed. According to Integral founder and CEO Ethan McCarty, employee willingness to take action on behalf of (or against!) an employer is now directly linked to how aligned employees feel with their organizations’ values. These findings, which were shared during a recent Think Thursday, are from
- [Battling Burnout](https://page.org/blog/battling-burnout/) - When the pandemic first struck, there were only two possibilities for employees: work remotely if you can or work in person if you must. Now, we are seeing numerous variations of location-based work moving forward. There are still fully remote and fully on-site workers, but now, there are also a wide range of hybrid options
- [Supply Chain Disruption](https://page.org/blog/supply-chain-disruption-think-thursday/) - The COVID-19 pandemic has disrupted supply chains across the world leading to global business challenges and forcing organizations to reassess their supply chain models. Jennifer Flake, Executive Director of Communications for Global Operations at Ford Motor Company, joined us for a Think Thursday to discuss the pandemic’s effect on supply chains, lessons learned and how organizations can prepare
- [The Succession Trap](https://page.org/blog/the-succession-trap/) - CEO turnover is on the rise, but are companies prepared? Member Jason Dressel and Betsy Hoag of History Factory joined us to discuss their recent report, which explores succession planning and leadership transitions. We examined what makes a successful transition, the difficulties associated with succession planning and the role that history can play in the process. Check out the
- [Intranets: the Rise of the Employee](https://page.org/blog/intranets-the-rise-of-the-employee/) - Shortly after the rise of the internet in the mid ‘90s, companies began using this technology to create early versions of intranets. Recall those early measures of success? Moving paper copies of company directories online, creating central repositories of printer drivers, and replacing hulking binders of benefits details with internal HR pages. As the internet
- [Think Thursday: Beam Suntory’s Sustainability Case Study](https://page.org/blog/think-thursday-beam-suntorys-sustainability-case-study/) - As the expectations of businesses continue to evolve, leaders are recognizing the need to act on sustainability. Emily York, Senior Director of Corporate Communications at Beam Suntory, and her colleagues joined Think Thursday to present a case study of Beam Suntory’s sustainability strategy launch. You can download their Proof Positive case study here.
- [Pandemic Fuels Communication Innovation in 2020: Astellas](https://page.org/blog/pandemic-fuels-communication-innovation-in-2020-astellas/) - Despite battling big problems related to COVID-19, communicators at companies around the world deployed new, innovative approaches and utilized solid crisis communications skills to break through and engage their key audiences. This is part of a series of articles taking a look at the pioneering programs Page Up members deployed to drive change in their
- [The Evolution of Measurement](https://page.org/blog/the-evolution-of-measurement/) - As practitioners, we all see the value that communications can provide to clients and organizations, but how do we measure and package that value in a way that is meaningful across the C-Suite? Kate Northway, EVP, Corporate Communications & Integrated Solutions at Omnicom Public Relations Group, joined us for a Think Thursday to explore the evolution of
- [Demise of Third-Party Cookies](https://page.org/blog/demise-of-third-party-cookies/) - Vikram Sharma, President of Crisp and Raj Choudhury, Chief Delivery and Innovation Officer of Ansira, joined us to explore the implications of the demise of third-party cookies. Background Between April 2021 and an undefined point in 2022, the “3rd party cookie” will no longer be viable as companies like Apple, Firefox and Google ends its
- [Pandemic Fuels Communication Innovation in 2020: GM](https://page.org/blog/pandemic-fuels-communication-innovation-in-2020-gm/) - Despite battling big problems related to COVID-19, communicators at companies around the world deployed new, innovative approaches and utilized solid crisis communications skills to break through and engage their key audiences. This is part of a series of articles taking a look at the pioneering programs Page Up members deployed to drive change in their
- [Think Thursday – Women in the Workplace](https://page.org/blog/think-thursday-women-in-the-workplace/) - Women, particularly working mothers, have faced distinct challenges during the pandemic. A recent McKinsey study found that “one in four women are considering downshifting their careers or leaving the workforce due to Covid-19.” Numerous studies and economic models show the pandemic has had a negative impact on women in the workforce. On March 25 at 12 p.m. ET, Allyson Park, Global
- [Pandemic Fuels Communication Innovation: Cummins](https://page.org/blog/pandemic-fuels-communication-innovation-cummins/) - Despite battling big problems related to COVID-19, communicators at companies around the world deployed new, innovative approaches and utilized solid crisis communications skills to break through and engage their key audiences. This is part of a series of articles taking a look at the pioneering programs Page Up members deployed to drive change in their
- [Page Conversation on Covid-19 Vaccine Policy & Its Implications](https://page.org/blog/page-conversation-on-covid-19-vaccine-policy-its-implications/) - Now that the long-awaited COVID-19 vaccine is here, organizations have to develop policies that address return-to-work, employee safety and future-focused mechanisms for maintaining a strong corporate culture. Last week, Page Board Member Lynn Casey led a Page Conversation with Jeff Sturchio of Rabin Martin and Eileen Sheil of Medtronic to explore how CCOs can step up to lead their organizations toward a vaccine policy approach
- [The Role of the Global CEO](https://page.org/blog/the-role-of-the-global-ceo/) - Page Up member Dr. Kyle Dropp, co-founder and president of global data intelligence company Morning Consult, joined us to explore how expectations of leaders and global politics will change in 2021. By surveying tens of thousands around the world every day, Morning Consult is unmatched in scale and speed in determining the true measure of what
- [Pepsico Leans Into Pandemic Assistance Programs for Restaurants and Workers](https://page.org/blog/pepsico-leans-into-pandemic-assistance-programs-for-restaurants-and-workers/) - During Page Up’s 2020 Annual Conference, PepsiCo’s Gina Judge was one of two awarded the annual Innovation Award, recognizing members who develop and implement groundbreaking approaches that are used by their organizations to chart new pathways in the profession. Gina’s leadership led PepsiCo to create and execute an impactful campaign that raised more than $20 million in financial assistance for 40,000
- [Doing the Right Thing](https://page.org/blog/doing-the-right-thing/) - Page Up member Jon Schwartz, Senior Vice President of Communications & Public Affairs at the NFL shares his experiences about creating notable and important campaigns, giving insights about what it took to create a positive impact. The What In my current role at the NFL, I developed some bold, inspiring campaigns for Black History, Women’s History
- [Now That You Have a Seat at the Table, What Will You Do With It?](https://page.org/blog/now-that-you-have-a-seat-at-the-table-what-will-you-do-with-it/) - Ted Birkhahn, Co-founder & President at Hot Paper LanternFeatured Contributor In talking with senior communications leaders this year, I consistently heard that this year’s profound challenges represented an incredible opportunity for us to demonstrate the weight of our expertise in helping brands and business leaders navigate uncharted territories. But beyond solidifying our essential role in
- [A Look at Our Journey in 2020](https://page.org/blog/a-look-at-our-journey-in-2020/) - Page Up bylaws call for an Annual Meeting to elect new Operating Committee members. Traditionally, we have also taken advantage of this opportunity to review the state of the organization. Below are key takeaways of this year’s virtual Annual Business Meeting. You can also view the full presentation here. A Look at Our Journey in 2020
- [2020 Page Up Innovation Award Winners](https://page.org/blog/2020-page-up-innovation-award-winners/) - The Page Up Innovation Award recognizes Page Up members who develop and implement groundbreaking approaches that are used by their organizations to chart new pathways in the profession. The past year has been extraordinary, to say the least, requiring communications professionals to rethink even the most tried and true, time-tested approaches. This year the Award
- [Communications Educators Shift Curricula to Address 2020](https://page.org/blog/communications-educators-shift-curricula-to-address-2020/) - Educators at two of the country’s top communications programs are among those who have shifted the content they are teaching to include the role communicators and their employers have in addressing the health and societal issues that 2020 has brought us. Rita Men, Ph.D., APR, is an associate professor of public relations within the School
- [Leading Communications Efforts for the 2020 Election](https://page.org/blog/leading-communications-efforts-for-the-2020-election/) - Page Up member Chris Breslin, vice president of communications at Voya Financial, joined us to discuss how organizations are communicating (or not) with employees, the media and other stakeholders about the 2020 election. As companies begin thinking about what this election outcome will mean for their businesses both internally and externally, leaders are questioning what actions should
- [A Year to Launch a Digital Workplace App? Try Two Months](https://page.org/blog/a-year-to-launch-a-digital-workplace-app-try-two-months/) - Background After generating goodwill with employees for its communications around COVID-19, a large US rail transportation firm wanted to continue that momentum with its digital transformation and create a true employee engagement platform for its 20,000-person professional and unionized workforce (80 percent of whom are spread across 22 states). The company did not have a
- [Meaningfully Measuring What Matters](https://page.org/blog/meaningfully-measuring-what-matters/) - Clare Conley, senior director of Corporate Communications at Qualcomm, led a Think Thursday discussion figuring out how to get the most out of and measure a high touch program that seeks to raise awareness, shift perception and sometimes not drive coverage. Here are some key takeaways from our conversation: Seems simple, but ensure that you are
- [Sports & Social Justice](https://page.org/blog/sports-social-justice/) - Traci Otey Blunt, senior vice president of corporate communications and Jon Schwartz, senior vice president of communications and public affairs at the National Football League (NFL) joined us for a discussion about how the NFL is reexamining where they fit in the larger fight against injustice. Social justice has been a massive priority for the NFL
- [How Employee Input Drove Mubadala’s Successful Return-to-the-Office Plan](https://page.org/blog/how-employee-input-drove-mubadalas-successful-return-to-the-office-plan/) - Background Like other companies, employees of Mubadala, a global investment firm based in the capital of the United Arab Emirates, began working remotely in March. During the Emirates’ lockdown, the government sanitized public spaces, instituted nightly curfews (with SMS reminders to residents), ramped up testing and launched a contact tracing app (required for all residents
- [Resilience and Transformation in a Time of Change](https://page.org/blog/resilience-and-transformation-in-a-time-of-change/) - Research Findings on the Transformed Role of Communications The COVID-19 pandemic and concurrent global societal unrest have caused a massive shift in howorganizations operate and serve their stakeholders. Businesses are left to determine without hesitationhow to survive and flourish amid the realities of our collective new normal. For communicationsprofessionals, this is both an enormous challenge
- [L3 Harris’ Covid-19 Relief Efforts Through a PR Lens](https://page.org/blog/l3-harris-covid-19-relief-efforts-through-a-pr-lens/) - Sara Banda, director of communications at L3Harris Technologies, joined us for a discussion about the organization’s role in COVID-19 relief efforts as a company in the defense industry. Sara focused on employees, community engagement and supply chain support while exploring how public relations played a role in those areas. Employees Employee safety was L3 Harris’
- [How Should Leaders Communicate During the Covid-19 Pandemic?](https://page.org/blog/how-should-leaders-communicate-during-the-covid-19-pandemic/) - Rita Men, associate professor in the Department of Public Relations at the University of Florida, joined usfor a discussion about leadership communication during COVID-19. Rita shared findings from her recent research study on how CEOs and supervisors should communicate with employees during the pandemic. You can download the presentation here.
- [Framing Corporate Purpose](https://page.org/blog/framing-corporate-purpose/) - Matthew Gobush, global planning and advocacy manager at ExxonMobil, joined us to discuss how he led his organization’s internal efforts to frame its corporate purpose and following the release of BusinessRoundtable statement. ExxonMobil began by trying to better understand what exactly their corporate purpose was and how they could better articulate it to stakeholders. This resulted in
- [HPL Blueprint: Adapt and Transform](https://page.org/blog/hpl-blueprint-adapt-and-transform/) - In an evolving reality we are at an inflection point. The HPLBlueprint2020 by Hot Paper Lantern explores how business can move forward, identifying four core areas of transformation.
- [How Global Organizations Are Bringing Their Perspective to U.S. Centric Conversations](https://page.org/blog/thinkthursdayrecap_july_9_2020/) - Sarah Campbell Donia, global head of business, innovation and strategy communications at Royal Philips, joined us to discuss how global organizations are navigating today’s sociopolitical climate and bringing their perspective to these often U.S. centric conversations. Until recently, it was rare for companies to take a stance on controversial social issues but due to the growing
- [Rethinking Opportunities for the New Normal: the Value of a Covid-19 Lens](https://page.org/blog/rethinking-opportunities-for-the-new-normal-the-value-of-a-covid-19-lens/) - For many brands and employers, the complexity of the pandemic and adrenaline rush of crisis mode has ebbed, but it has shifted the lens through which our customers and employees view work, life, employers and relationships. It happened all around the world and with unimagined speed. COVID-19 affected our customers and businesses in significant ways,
- [Hormel Foods: Best Practices for Charitable Giving During Covid-19](https://page.org/blog/hormel-foods-best-practices-for-charitable-giving-during-covid-19/) - Kelly Braaten, manager of corporate communications and corporate responsibility at Hormel Foods hosted a Think Thursday conversation to share best practices for charitable giving during COVID-19 with fellow Page Up members. About Hormel Foods Hormel Foods is a global branded Fortune 500 food company headquartered in Austin, Minnesota. They have more than 18,000 employees worldwide
- [Issue Brief on Coronavirus](https://page.org/blog/issue-brief-on-coronavirus/) - As communications leaders on the front lines of your organization’s coronavirus response, you need relevant and timely information, including best practices from other companies. Page Up is committed to providing this sharing platform and distilling takeaways into a useful format. This is the first in a new series of Issue Briefs designed to help you
- [Finding the Secret Ingredient](https://page.org/blog/finding-the-secret-ingredient/) - As I start my commute back home (an hour and a half drive), I think about how it’s been a long week. We are coming close to the end of the year and, as I reflect on the year, I think about some of the challenges we have had as a team: from winning leadership
- [Consulting is a Lifestyle](https://page.org/blog/consulting-is-a-lifestyle/) - It’s a small world after all. When I first joined professional services, I was told consulting isn’t just a job, it’s a lifestyle. At the time, I had only an inkling of what that means. This week, after nine years in professional services, I have come to truly understand what that advice means. One major
- [Are You a Leader?](https://page.org/blog/are-you-a-leader/) - In a new report, the Plank Center for Leadership in Public Relations is giving a C+ to top executives in our profession, finding little change in their leadership ability since the survey began in 2015. The study found that communications leaders gave themselves an A- while those lower in their organizations graded them at C+. This gap,
- [Changing How We Communicate](https://page.org/blog/changing-how-we-communicate/) - Many of us remember a time when employees would happily wait to be told of anything important via one or two obvious channels. Stories were simple, expectations were simple, channels were simple. Our challenge today is to cut through the noise as swiftly and timely as possible. Today, people are less trusting, more assertive about
- [Ask Better Questions to the IT Department](https://page.org/blog/ask-better-it-questions/) - Want to get better answers from IT? Ask better questions. I’ve been in a lot of meetings where people from different teams are making requests of each other and both walk away frustrated. I’m amazed how people approach IT with unreasonable demands and unflattering comments, and then walk away upset that they can’t be more
- [Can’t Concentrate?](https://page.org/blog/cant-concentrate/) - Can’t concentrate? Maybe you are more anxious than you know. With the news filled with everything from fires in the Amazon to riots in Hong Kong, the world doesn’t feel stable and there doesn’t seem to be much we can do as individuals. It’s likely your employees feel the same level of generalized anxiety from
- [Sticky Values!](https://page.org/blog/sticky-values/) - We developed our values at Mubadala years ago. And we did so by following all the standard best practices; asked employees to reflect on what they thought our values should be, got leadership to buy in, right down to ensuring an engaging and inclusive rollout of the selected values. We even went as far as
- [The Value of Crafting a Strategic Narrative for the Enterprise](https://page.org/blog/the-value-of-crafting-a-strategic-narrative-for-the-enterprise/) - It’s complicated is not a strategy. In a time when business is more complex than ever, and employees’ expectations for transparency is at an all-time high, saying it’s complicated is not enough. How do you explain your strategy with enough detail to balance the competing priorities without overloading employees with information they neither need nor want?
- [The Promise and Peril of CEO Activism](https://page.org/blog/the-promise-and-peril-of-ceo-activism/) - Aaron Chatterji (Duke University, HBR) joined us at #PageUp18 to discuss why CEO activism is on the rise and what it means for business and society. Watch the video here.
- [Understanding Blockchain: Threat or Opportunity?](https://page.org/blog/understanding-blockchain-threat-or-opportunity/) - World-renowned experts break down blockchain, explore how it will disrupt business and the economy and why it might be one of the largest communications opportunities in the history of mankind. This is part 1 of a series of podcasts exploring the question, “Is your organization future-proofed?” Next week: what blockchain means for CCOs specifically, and
- [GE – Raising Voices](https://page.org/blog/ge-raising-voices/) - As the GE communications team likes to joke, “it’s not ER, it’s PR.” But to listen to Deirdre Latour, CCO at GE, speak about the increasingly critical role of her function, it is clear that communications is seriously important. In our new episode of The New CCO podcast, Deirdre takes listeners inside the communications function at
- [Page Moment – Harold Burson](https://page.org/blog/page-moment-harold-burson/) - PR legend Harold Burson appearing (virtually) at Page Annual discussing the enduring value of the Page Principles and his new book on The Business of Persuasion.
- [How to Strategize Effective Employee Communications](https://page.org/blog/how-to-strategize-effective-employee-communications/) - At the 2016 Page Up Annual Conference, Grant Toups (PulsePoint) and Regan Zeebuyth (Starbucks) showcased the importance of effective employee communications in order to elevate the business and make business outcomes better for all of its stakeholders.
- [How Technology is Changing the Financial Services Sector](https://page.org/blog/how-technology-is-changing-the-financial-services-sector/) - At the 2016 Page Up Annual Conference, industry experts, Tim Hong (MoneyLion), Greg McAllister (Capital One’s Digital Bank), David McSpadden (Franklin Templeton Investments) and Dan Simon (Vested) discussed the need for financial services to increasingly become digital and app-based and how various companies are going about implementing such changes.
- [Jessica Coen, Jen Friedman & Adam Singolda on Best Practices of News Broadcast](https://page.org/blog/jessica-coen-jen-friedman-adam-singolda-on-best-practices-of-news-broadcast/) - A panel discussion at the 2017 Page Society Spring Seminar focused on the emerging issue of fake news and strategies that enterprises can use to combat it. Panelists included Adam Singolda of Taboola, Jen Friedman of General Electric, Jessica Coen of Mashable.
- [The New CCO – Starbucks Corey Dubrowa](https://page.org/blog/the-new-cco-starbucks-corey-dubrowa/) - This week the Arthur W. Page Society is excited to introduce a pilot run of a new podcast titled The New CCO, which offers a first-hand look at member stories related to engaging stakeholders through digital platforms. Our first episode features Home Depot CCO Stacey Tank interviewing Starbucks CCO Corey duBrowa about their Upstanders campaign. The two
- [Trust in Journalism – Wall Street Journal Editor Gerard Baker](https://page.org/blog/trust-in-journalism-wall-street-journal-editor-gerard-baker/) - Gerard Baker, editor-in-chief of the Wall Street Journal, speaks at the 2017 Page Society Spring Seminar about the erosion in trust in journalism and why it is more important now than ever.
- [The CEO View: Communications at the Center of the Enterprise](https://page.org/blog/the-ceo-view-communications-at-the-center-of-the-enterprise/) - Have CEOs’ expectations of their CCOs changed given the rapidly changing nature of our enterprises and the circumstances in which they operate? What are CEOs priorities, and in what ways are they looking to their CCO for leadership? Does their view of the CCO match what we described in The New CCO? To find out, the
- [AFLAC – the Duck That Sells a Promise](https://page.org/blog/aflac-the-duck-that-sells-a-promise/) - If you’re a fan of the Grammys you may have noticed an unusual guest on the red carpet – the Aflac duck. But his journey there wasn’t through the entertainment industry. It was through a philanthropic program that ties back to the very founding of the company. Catherine Blades, CCO at Aflac, joined Stacey Tank of
- [The CCO as Builder of Digital Engagement Systems](https://page.org/blog/the-cco-as-builder-of-digital-engagement-systems/) - The ability for anyone to like, share and comment on virtually anything, to virtually everyone, is redefining how enterprises pursue stakeholder engagement. In less than a decade, social media has evolved from nascent novelty to the most personalized mass media we have ever experienced. Influence and engagement occur at a pace and scale unimaginable just
- [Tammy Tibbetts on How Millennials Are Changing Perceptions](https://page.org/blog/tammy-tibbetts-on-how-millennials-are-changing-perceptions/) - At the 31st Annual Spring Seminar, Tammy Tibbetts, CEO, She’s The First spoke at length about millennials and social purpose. In this video she speaks about the need to focus on and promote positive stories as well as the need for millennials to create a strong personal brand that narrates a positive success story.
- [The New CCO: Transforming Enterprises in a Changing World](https://page.org/blog/the-new-cco-transforming-enterprises-in-a-changing-world/) - The CCO of today is at a critical inflection point. The environment in which enterprises operate is fraught with emergent challenges: new competitors reinventing traditional business models; changing demographic, regulatory, and sociopolitical conditions; new modes of work; and an ongoing paradigm shift in how individuals communicate with one another and engage more actively with organizations.
- [Building Belief: a New Model for Activating Corporate Character and Authentic Advocacy](https://page.org/blog/building-belief-a-new-model-for-activating-corporate-character/) - In 2007 the Arthur W. Page Society published The Authentic Enterprise, which identified radical transformations occurring in the business environment – the digital networking revolution, growing demands for corporate transparency, and rapid globalization – and the ways these were altering how organizations address their communications strategies. The emergence of these changes (which are today the norm)
- [Career and Talent During Covid-19](https://page.org/blog/career-and-talent-during-covid-19/) - Page Up executive search members Alexis Gorman, consultant at Spencer Stuart, Jessamyn Katz, President of Heyman Associates, Peter McDermott, Senior Client Partner of Korn Ferry International and T.R. Straub, consultant at Russell Reynolds Associates joined us for an informal panel discussion about career and talent in corporate affairs and communications through a COVID lens. Communications Perspective The executive search firms
- [From Most Admired to Most Just: Consumers Now Rank Us on Societal Issues](https://page.org/blog/from-most-admired-to-most-just-consumers-now-rank-us-on-societal-issues/) - Kristin Hollins of FleishmanHillard talks to former Sprint CEO, Dan Hesse about corporate culture and how ethical leadership can impact an organization and the community positively. #PageUp18 Watch the video here.
- [You Don’t Need a Tesseract, but You Need Commtech](https://page.org/blog/you-dont-need-a-tesseract-but-you-need-commtech/) - Ethan McCarty (Integral. Communications Group) talks to Kevin Akeroyd (Cision), Greg Shove (SocialChorus) and Dan Simon (Vested) speak about the importance of using the right tech in communcations teams. #PageUp18 Watch the video here.
- [Corporate Purpose: New Rules for a New Reality](https://page.org/blog/corporate-purpose-new-rules-for-a-new-reality/) - Learn how to build corporate purpose and understand the rules that govern a new reality with Peter Horst (CMO Inc.), speaker at the 2018 Page Up Annual Conference. Watch the video here.
- [Introducing Corporate Purpose Into Your Organization](https://page.org/blog/introducing-corporate-purpose-into-your-organization/) - Colleen Penhall of Lowe’s, Michael Sneed of J&J and Tom Noland of Humana, moderated by Joe Cohen of AXIS Capital discussed how their organizations have introduced and maintained a purpose-driven approach to doing business.
- [The Next 40 years of Page](https://page.org/blog/the-next-40-years-of-page/) - This year, Page celebrates 40 years of advancing the profession. Since the beginning, Page has been a community of executives who would lead by example, to elevate the role of communication in organizations, and drive positive change in society. The start of something influential Forty years ago, the regional VPs of PR at AT&T met
- [Page: A Place of Belonging](https://page.org/blog/page-a-place-of-belonging/) - Community is one of our oldest and most cherished traditions among Page members, so getting together frequently — particularly post-Covid — is something of an emphasis for the Page Board and our entire membership. As senior communicators, we’re regularly traveling to support our executive teams at major business conferences around the world. Often, that can
- [From Future Leader to Convener](https://page.org/blog/from-future-leader-to-convener/) - Last August as I was preparing for a much-anticipated vacation, I received an email from Tom Martin. He asked me to consider serving as a convener for a session of the Future Leaders Experience focused on leadership. If not for my respect for Tom, I might have dodged the summons citing dwindling hours and too
- [Sad News — Page Member Ron Rhody Has Passed Away](https://page.org/blog/sad-news-page-member-ron-rhody-has-passed-away/) - I have some sad news to share with you. Our friend and fellow Page member Ron Rhody has passed away at the age of 91.
- [Corporate Brand Guide, an overview](https://page.org/blog/corporate-brand-guide-an-overview/) - On June 8 Page members Marc Cloosterman and Pattie Kushner hosted an introductory webinar to the Page CCO Guide on Corporate Brand Leadership. Watch the webinar below and read the key takeaways from the robust discussion attendees had during the call. Takeaways Corporate brand is the totality of stakeholders’ experiences. It’s not just a logo;
- [The Function in Flux: Perspectives from the 2023 Page International Exchange](https://page.org/blog/function-in-flux/) - Members of the Page community and guests recently met in Brussels for the 2023 Page International Exchange to discuss growing uncertainties in the global operating environment.
- [The CCO Future Unveiled](https://page.org/blog/the-cco-future-unveiled/) - Recently, I had the chance to speak with a dozen or so Chief Communications Officers (CCOs) at Fortune 500 organizations on the state of communications in society and within companies today and what they envision tomorrow.
- [DE&I in a Post-Affirmative Action World: Key Takeaways from the Page Conversation on SCOTUS’ ban of Affirmative Action](https://page.org/blog/scotus-dei/) - The recent U.S. Supreme Court ruling on affirmative action calls for significant changes in college admissions processes. While the ruling is narrowly focused on higher education, many organizations fear it will complicate, if not impede efforts to diversify the workplace.
- [Driving Transformation Through Brand](https://page.org/blog/arielle-patrick-profile/) - CCO Profile: Arielle Patrick, Ariel Investments This is the latest in a series of posts featuring CCO stories, examining their priorities and challenges and sharing their experiences. In early 2020, Mellody Hobson, the president and co-CEO of Ariel Investments, had transformation on her mind. Now celebrating its 40-year history, Ariel today has grown to 126 employees
- [Banking with Purpose](https://page.org/blog/kimberley-good-cco-profile/) - CCO Profile: Kimberley Goode, BMO This is the latest in a series of posts featuring CCO stories, examining their priorities and challenges and sharing their experiences. The implosion of Silicon Valley Bank earlier this year sent shockwaves through the banking community. While its problems were born of poor risk management, communication gaps may have sealed their fate.
- [A Research-based Addition to the CCO’s Toolkit on Purpose](https://page.org/blog/epiq-blog/) - Purpose can be one of a company’s most significant investments. Yet, few organizations have a precise method to measure the impact of purpose on their key stakeholder, employees. As we believe purpose is vital “connective tissue” for an organization’s overall strategic direction, especially with employees, we partnered with The Harris Poll to identify gaps and
- [The Changing Expectations of the Chief Communications Officer: Key Takeaways from the Recent Page India Conversation](https://page.org/blog/the-changing-expectations-of-the-chief-communications-officer-key-takeaways-from-the-recent-page-india-conversation/) - The Page Community in India recently convened for a virtual event on the transforming expectations for CCOs. Nandini Chatterjee, Chief Marketing & Communications Officer at PwC India, and Aedhmar Hynes, Outside Board Member and former CEO of Text100, spoke to Page members and guests, in the first India-specific Page event in nearly four years.
- [Mergers, Acquisitions and Leaks: Key Takeaways from Think Thursday on the Modern M&A Media Landscape](https://page.org/blog/mergers-acquisitions-and-leaks-key-takeaways-from-think-thursday-on-the-modern-ma-media-landscape/) - Members of the Page Up Community recently gathered for a Think Thursday discussion on the current M&A media landscape — specifically, how prevalent leaks have become for these transactions, and what communicators can do about it.
- [Three Things to Talk About in Toronto, from Daniel Tisch Echevarria, Page 2023 Annual Conference Chair](https://page.org/blog/three-things-to-talk-about-in-toronto-from-daniel-tisch-echevarria-page-2023-annual-conference-chair/) - We spoke to Daniel Tisch Echevarria of Argyle Public Relations, the chair of this year’s conference, for his thoughts on what’s in store.
- [Kelli Parsons Elected 2024 Chair of Page Board of Trustees](https://page.org/blog/kelli-parsons-elected-2024-chair-of-page-board-of-trustees/) - "I am deeply honored to serve as a steward of our organization" Toronto, October 1, 2023 — The Board of Trustees of Page, the premiere global professional organization for senior corporate communications executives, has elected Kelli Parsons, global chair, corporate affairs and advisory, at Hill and Knowlton Strategies, as chair of the Page board. Parsons'
- [Seven Imperatives Conference Chair Daniel Tisch is taking away from the 2023 Annual Conference](https://page.org/blog/seven-things-conference-chair-daniel-tisch-is-taking-away-from-the-2023-annual-conference/) - For three days, I've had the privilege of hosting almost 200 international C-level communications leaders at the Page Society conference in Toronto, organized around the theme of "Leadership Across Borders."
- [New Study Highlights Root Communication Causes for Public Distrust in Government](https://page.org/blog/new-study-highlights-root-communication-causes-for-public-distrust-in-government/) - Page members know well that the public distrusts government in the U.S., as well as in many other countries. For example, the most recent (2023) Edelman Trust Barometer found the public distrusted governments in 16 of 28 countries that it tracked, including the U.S., U.K., S. Korea, Italy, Japan, Germany, Argentina and Australia. The faculty of the
- [Page Up Recognizes 2023 Innovation Award Winner Molly Rauzi, Runner-up Chrys Kefalas](https://page.org/blog/page-up-recognizes-2023-innovation-award-winner-molly-rauzi-runner-up-chrys-kefalas/) - The Page Up Innovation Award recognizes Page Up members who develop and implement groundbreaking approaches that are used by their organizations to chart new pathways in the profession. The accomplishment was recently awarded at the 2023 Page Up Annual Conference in Atlanta, earlier this month. Late last year, our profession was rocked by the advent
- [Why I Worked with Yale and Page to Develop a CCO Certificate Program](https://page.org/blog/jon-iwata-yale-program/) - When I was a CCO, helping my company make a commitment to “stakeholder capitalism” was straightforward. The proposition that great companies create value for customers and employees and investors and society was never debated. What wasn’t so clear was this: Aside from communicating a narrative about our company’s purpose and managing the occasional hot-button stakeholder
- [To Win the War with Fintech, Financial Institutions Must Rethink Their Relationship with Customers](https://page.org/blog/to-win-the-war-with-fintech-financial-institutions-must-rethink-their-relationship-with-customers/) - Shahar Silbershatz, CEO, Caliber Traditional banks and insurers aren’t just in a commercial battle against fintech companies. They’re fighting a reputational battle, too. According to our recent report on the reputation of the financial services sector: In the US, the highest-ranking fintech company (Paypal) scored 5 points higher than the highest-ranking financial institution (Truist) – the biggest
- [Despite Their Improving Reputation, U.S. Energy Companies Have Some Work to Do](https://page.org/blog/energy-report-caliber/) - Shahar Silbershatz, CEO, Caliber At first glance, the conclusion of our recent report on the reputation of the U.S. energy sector is clear: America’s energy companies are more trusted and liked by stakeholders than they were two years ago. But here’s the thing. Perceptions of the sector vary – and should give pause for thought
- [Navigating Change, Risk and Uncertainty: Insights from the Page Regional Networking Event in London](https://page.org/blog/uk2023/) - Members of the Page Community recently gathered for an in-person regional event in London, sponsored by the London Stock Exchange Group (LSEG). The event featured three presentations: on culture and change management, by Roger Bolton and David Mounde; one on mis- and disinformation, presented by Mikey Hoare, Sophia Gaston and Robin Brant; and a final
- [What I Heard from Members in Europe and Asia](https://page.org/blog/what-i-heard-from-members-in-europe-and-asia/) - One thing is extremely clear coming out of a series of meetings that Peter Debreceny, Page’s VP of international, and I held recently with Page members and prospects in 15 cities in 11 countries across Europe and Asia: the chief communication officer is more valued and more at the center of the strategic discussion in their organizations than ever before.
- [Rebuilding Trust in a Polarized World – Business Can Help](https://page.org/blog/rebuilding-trust-in-a-polarized-world-business-can-help/) - During our recent world tour, in which we visited Page members and prospects in 15 cities and 11 countries, Page VP of International Peter Debreceny and I participated, again and again, in deep discussions of how business can help to rebuild trust in a fractured and polarized world.
- [Humor in Business is no Laughing Matter](https://page.org/blog/humor-in-business-is-no-laughing-matter/) - By: Steve Cody and Clayton Fletcher Humor in business is having its moment. And for exhausted communicators and leaders charged with motivating and inspiring employees, not a moment too soon. If your people are stressed/bored/burned out, you’re not alone. Gallup’s 2023 State of the Global Workplace report shows that 44% of employees feel stressed every
- [Planning for a New Reality: Aspen Institute Shares Insights on the Modern Boardroom](https://page.org/blog/board-cco-aspen/) - On Thursday, December 14, at 7 pm. ET, Page will be joined by Judy Samuelson, Executive Director at the Aspen Institute Business + Society Program, for a second Page Conversation on the Aspen Institute’s new release: “Planning for a New Reality: Agenda for the Prepared Board.” Below are some of the key insights from their
- [Business and Climate Change: Page at COP28](https://page.org/blog/business-and-climate-change-page-at-cop28/) - The presence of key CCOs from leading companies at the Page reception at COP28 reinforces the finding in the upcoming new Page research report that CCOs are more at the center of strategic discussions in the C-Suite than ever before. And the business presence at the United Nations event in Dubai was its highest ever.
- [A New Playbook on Davos](https://page.org/blog/davos-2024-preview/) - Katherine Docampo, SVP of Leadership and Impact Communications at Weber Shandwick The World Economic Forum (WEF) Annual Meeting is returning to Davos, Switzerland along with thousands of leaders from government, business, and civil society to discuss the most pressing geopolitical, environmental and societal issues facing us today. Despite the annual gathering catching criticism in recent
- [Bringing Our Global Tour to a Close](https://page.org/blog/final-stop-world-tour/) - A quick trip to Dubai for COP28 and a stop in Doha, Qatar, has brought the Page global tour ’23 to a close. Peter Debreceny, Page’s VP of international, and I visited a total of 17 cities in 14 countries. As we found in Europe and Asia, it’s clear that the role of strategic communication
- [New Commitments and Opportunities Arise From COP28](https://page.org/blog/cop-28-new-commitments/) - Heads of states, delegates, ministers, environmental advocates and businesses gathered from November 30 through December 12, in the United Arab Emirates to discuss and negotiate how to mobilize collective action to limit the global temperature increase to 1.5C above pre-industrial levels, or lower. All eyes were on the UAE, to see if the 28th Conference
- [Sad News – Page Member José Antonio Llorente Has Passed Away](https://page.org/blog/jose-antonio-llorente-memoriam/) - Dear Community members, What a sad way to start off a new year. Our friend and fellow Page member José Antonio Llorente has passed away after a battle with cancer at age 63. José Antonio was a dynamic and active member of Page. He was the founding partner and chairman of LLYC (formerly known as
- [The CCO’s Distinct Outlook on 2023](https://page.org/blog/the-ccos-distinct-outlook-on-2023/) - At a Page event nearly eight years ago, former GE Chairman and CEO Jack Welch — the legendary “manager of the century” who was a paragon of corporate leadership — used two words to describe the relationship between the chief executive and chief communications officer (CCO): truth and trust. He regarded the CCO as his closest
- [Page in the UK Cabinet Office visit](https://page.org/blog/page-in-the-uk-cabinet-office-visit/) - Alex Aiken, Executive Director of UK Government Communications, and his team kindly hosted our most recent Page UK event earlier this month. Within the stunning surrounds of Cabinet Office Briefing Room A (COBRA), we were taken through how the UK Government delivered three recent high profile communications campaigns. Without betraying confidences, below are a few
- [Davos Captures Spotlight, Again – But is There Still Magic on the Mountain?](https://page.org/blog/davos-captures-spotlight-again-but-is-there-still-magic-on-the-mountain/) - Neither the global elitist conspiracy that leftists make it out to be, nor the toothless prattle fest that more rigorous policy wonks tend to see it as, the World Economic Forum is once again gathering leaders in Davos, the Magic Mountain of Thomas Mann’s novel. “Davos” is the world’s ueber conference. It has, in its
- [Why I Don't Love the Term Stakeholder](https://page.org/blog/why-i-dont-love-the-term-stakeholder/) - By Judy Samuelson In August 2019, the 200 CEOs of the Business Roundtable declared the end of shareholder primacy. These executives, representing many of our most influential corporations, agreed that for business leaders to be effective it was important to be attuned to the needs of many constituents—the so-called “stakeholders.” At the time, Alex Gorsky
- [Business & Bipartisanship: Navigating The Collision of Ideas by Jason Grumet](https://page.org/blog/business-bipartisanship-navigating-the-collision-of-ideas-by-jason-grumet/) - By Jason Grumet American democracy is propelled by the belief that when the chips are down — when the nation is facing challenge and crisis — our leaders will come through. We believe we are brought together in moments of crisis. Is this still true? Or, instead, are we heading down a democracy abyss? There’s
- [Dear Milton: An Ode and a Rebuttal](https://page.org/blog/dear-milton-an-ode-and-a-rebuttal/) - By: Carol Cone and Kristin Kenney Milton Friedman was a revolutionary—an economist for the ages who redefined capitalism as we know it. This year, on September 13, we celebrated the 50th anniversary of his most famous statement: the sole purpose of a business is to produce profit for shareholders. Just as Friedman stood against Keynesianism
- [A Page Principle Violated in America](https://page.org/blog/a-page-principle-violated-in-america/) - I watched the events at the U.S. Capitol yesterday in despair. Though outraged and horrified by the angry mob’s actions, I couldn’t help but pity them, even sympathize with them. They have been misled into believing they are patriots protecting democracy, whipped into a seditious frenzy. That didn’t happen by accident. For too long, elected
- [Rebuilding together after the insurrection](https://page.org/blog/rebuilding-together-after-the-insurrection/) - Since the seditious insurrection incited by the president last week, I’ve had two things on my mind. First, as a Black American, I couldn’t believe what I was seeing as the insurrectionists scaled the walls of the Capitol, broke through its windows and doors and disrupted a sacred Constitutional process. My first thought was, if
- [A Structural Prerequisite for CCO as Strategist is to Empower Public Relations: Lisa Tam, Jeong-Nam Kim, and James Grunig](https://page.org/blog/a-structural-prerequisite-for-cco-as-strategist-is-to-empower-public-relations-lisa-tam-jeong-nam-kim-and-james-grunig/) - As early as the 1990s, the IABC Excellence Study has presented empirical evidence, which shows that public relations should be a separate management function from marketing. Despite the evidence, there is still confusion among some CEOs and senior managers about the differences between public relations and marketing. This misunderstanding subjugates the public relations function to the
- [Biden and Business](https://page.org/blog/biden-and-business/) - Page member Erin Streeter not only is CCO for the National Association of Manufacturers, but also is one of the NAM’s primary points of contact with the White House at an incredibly interesting time for the American government and for business. I had the privilege of interviewing her for a recent Page Conversation. Here are some of
- [Four Key Considerations for CCOs to Begin the CommsTech Journey](https://page.org/blog/four-key-considerations-for-ccos-to-begin-the-commstech-journey/) - Seventy percent of Chief Communicators Officers (CCOs) surveyed in Edelman’s Future of Corporate Communications report listed CommsTech as a top area of investment for the coming year.
- [The End of the Beginning – What’s Our Role in Countering Disinformation?](https://page.org/blog/the-end-of-the-beginning-whats-our-role-in-countering-disinformation/) - Winston Churchill once famously said “now is not the end. It is not even the beginning of the end. But it is, perhaps, the end of the beginning.” It feels like the right quote for the state of the internet and the world of media today. Our ability to communicate has never been better. And the
- [Debriefing Davos — Page Conversation on the World Economic Forum Annual Meeting](https://page.org/blog/debriefing-davos-page-conversation-on-the-world-economic-forum-annual-meeting/) - Taking the energy and insights from our Page@Davos Reception to our membership more broadly, the Page community recently held a conversation on the key takeaways from the World Economic Forum Annual Meeting. Marc Cloosterman, CEO of VIM Group, recounted some highlights from the Page@Davos Reception, including how the various geopolitical, macroeconomic and energy disruptions of 2022 are
- [Persistent Shocks to Shape 2023 – The Economist’s Zanny Minton Beddoes Shares Her Perspective at Page@Davos Reception](https://page.org/blog/persistent-shocks-to-shape-2023-the-economists-zanny-minton-beddoes-shares-her-perspective-at-pagedavos-reception/) - At a first-ever Page reception held at this year’s World Economic Forum Annual Meeting in Davos, Zanny Minton Beddoes, editor-in-chief at The Economist, joined in a conversation with Page Chair and CCO of Mubadala Brian Lott, to discuss what is in store for 2023. Brian Lott and Zanny Minton Beddoes discuss the opportunities and threats ahead in
- [United Problem Solvers](https://page.org/blog/united-problem-solvers/) - CCO Profile: Laura Lane, UPS This is the latest in a new series of posts featuring CCO stories, examining their priorities and challenges and sharing their experiences. Like a growing number of CCOs today, UPS Chief Corporate Affairs Officer Laura Lane has an expansive remit. Hers includes communications, government affairs and policy, community relations, sustainability and
- [The CCO’s Emerging Role as a Risk Manager, A CCO Profile on Ulrike Haugen, DNV](https://page.org/blog/the-ccos-emerging-role-as-a-risk-manager-a-cco-profile-on-ulrike-haugen-dnv/) - This is the latest in a series of posts featuring CCO stories, examining their priorities and challenges and sharing their experiences. Imagine what would happen if your organization considered forbidding the use of Google Analytics. Now, catch your breath. For Ulrike Haugen, EVP and CCO at Norway-based DNV, this was at one point a real
- [Using the Power of Purpose to Turn the Ship](https://page.org/blog/using-the-power-of-purpose-to-turn-the-ship/) - CCO Profile: Atte Palomäki, Wärtsilä This is the latest in a series of posts featuring CCO stories, examining their priorities and challenges and sharing their experiences. Wärtsilä has a nearly two-century heritage that its CCO, Atte Palomäki, describes as a “hallmark of Finnish business tradition.” Wärtsilä began in 1834 as a saw mill in a small village
- [ESG as a Differentiating Factor, with Equinor. Excerpt from our CCO Guide](https://page.org/blog/esg-as-a-differentiating-factor-with-equinor-excerpt-from-our-cco-guide/) - This is an excerpt from our CCO Guide on Stakeholder Capitalism and ESG, available here, a study guide to help chief communication officers (CCOs) and their teams move up the Progression Path on Advancing Societal Value that was first laid out in the 2019 Page report, The CCO as Pacesetter. Equinor is a partly state-owned Norwegian oil and gas company
- [Bringing the C-Suite Along, with Novartis. Excerpt from our CCO Guide](https://page.org/blog/bringing-the-c-suite-along-with-novartis-excerpt-from-our-cco-guide/) - This is an excerpt from our CCO Guide on Stakeholder Capitalism and ESG, available here, a study guide to help chief communication officers (CCOs) and their teams move up the Progression Path on Advancing Societal Value that was first laid out in the 2019 Page report, The CCO as Pacesetter. In 2016, Novartis refreshed its corporate brand, “reimagining medicine to
- [Page and Doing the Right Thing](https://page.org/blog/page-and-doing-the-right-thing/) - I was surprised and confused by this BBC report that alleges that the late Bruce Harrison, a dear friend and Page colleague, was at the center of an “audacious PR plot that seeded doubt about climate change.” However, I think it’s important for Page to reaffirm, in the face of this report, our commitment to the truth.
- [How is your Emotional Climate? Employee experience and leadership during the Great Resignation](https://page.org/blog/how-is-your-emotional-climate-employee-experience-and-leadership-during-the-great-resignation/) - Why do some companies and organizations outperform others? Why is it that some organizations experience less turnover and higher employee satisfaction while others seem to struggle with these continuously, covid or no covid? The secret weapon: organizational culture The answer has been suggested to lie in organizational culture: the tacit principles that guide how people
- [Purpose Under Pressure: New research finds that employees demand more meaning from their work than pre-pandemic](https://page.org/blog/purpose-under-pressure-new-research-finds-that-employees-demand-more-meaning-from-their-work-than-pre-pandemic/) - The past few years have taught businesses many hard lessons. Among them, leaders must expect the unexpected and no issue is off-limits for organizational response. Consumers have become increasingly skeptical of green and purpose claims, while employees have choice – and aren’t afraid to use it. So much has changed during this time, but new
- [Culture, Structure and Process – How to Go from Good to Great](https://page.org/blog/culture-structure-and-process-how-to-go-from-good-to-great/) - Sometime last year, I volunteered to put down some thoughts for Page on how to build a higher-performing communications function. In this blog, I’ve tried to log some insights on culture, structure, and process. One commonality? Culture drives structure and process and it’s a communicator's mission to ensure the function works for the organization. I
- [ESG: A Fad or Our Future?](https://page.org/blog/esg-a-fad-or-our-future/) - Is ESG a fad, masquerading as ‘woke’ capitalism? Or is ESG a broad concept that is still evolving, capturing most of the efforts by companies to do the right thing, in the face of climate change, an energy transition, and social issues vexing numerous countries? Those questions, and myriads more, were on the agenda in
- [The Central Role of the CCO - Revisiting the Spring Seminar Conversation with Ken Frazier](https://page.org/blog/the-central-role-of-the-cco-revisiting-the-spring-seminar-conversation-with-ken-frazier/) - Ken Frazier served as chief communications officer, general counsel, and chief executive officer at Merck. Here’s why the CCO role was his favorite. Rising through the corporate ranks at Merck, Ken Frazier had his eyes set on the role of general counsel. Being a lawyer by training, the role seemed to align perfectly with his
- [Page in the UK](https://page.org/blog/page-in-the-uk/) - To support Page’s strategy to become a truly international organisation, UK Page Chair, David Mounde, and newly appointed UK Page Up Chair, Kelly Townley have been formulating a plan to allow closer connections between European and global colleagues. This year the strategy includes a series of in-person, regional networking opportunities to discuss the needs of
- [Like It or Not, Activism is Shaping our Future](https://page.org/blog/like-it-or-not-activism-is-shaping-our-future/) - When I began working at the USC Center for Public Relations six years ago, we decided to conduct an annual industry survey to provide insights on the future direction of the industry that would be beneficial to seasoned professionals, as well as students. At that time, one of our Board members suggested that we finally plant a
- [Future Leaders Experience: Creating Societal Value by Learning from Each Other](https://page.org/blog/future-leaders-experience-creating-societal-value-by-learning-from-each-other/) - Two years ago, in March of 2020, the Future Leaders Experience group met in Charleston, South Carolina, to discuss corporate character, values and purpose. Little did we know it at the time, but this would be the last in-person Page meeting for eighteen months. During the week, our attention grew more and more centered on
- [Key Takeaways from the Page Conversation on Navigating Business Amidst the Russia/Ukraine Crisis](https://page.org/blog/key-takeaways-from-the-page-conversation-on-navigating-business-amidst-the-russia-ukraine-crisis/) - The expectations of business to respond to Russia’s invasion of Ukraine have placed corporate values, and leaders’ willingness to put them into action, at center stage. On Wednesday, March 9, 2022, Page Chair Brian Lott, CCO of Mubadala moderated a discussion among Page and Page Up members about the business implications of the Russian invasion of Ukraine,
- [Key Takeaways from the Page Conversation on the Corporate Impact of Russia's Invasion of Ukraine](https://page.org/blog/key-takeaways-from-the-page-conversation-on-the-corporate-impact-of-russias-invasion-of-ukraine/) - Russia’s invasion of Ukraine is the culmination of months of rising tension, false flag campaigns, and conflicting narratives, and now communicators have to face what the harsh realities of war could mean for their organizations. On Monday, February 28, 2022, at 10 a.m. ET, Page President Roger Bolton moderated an open discussion among Page and Page Up
- [Figuring Out The Hidden Psychology of Social Networks](https://page.org/blog/figuring-out-the-hidden-psychology-of-social-networks/) - Social media has revolutionized the public relations and marketing world in ways that few of us anticipated. From brand creative to interactions with customers, from how brands participate in popular culture to what customers expect of modern brands, the corporate landscape has forever changed. And yet few among us truly understand it. There is a
- [Ethical Principles for Trusted Content](https://page.org/blog/ethical-principles-for-trusted-content/) - An organization has an obligation to be honest and transparent with stakeholders about its actions and aspirations. Changing dynamics in the communications environment—with multiple digital channels and unaffiliated authors— are compelling many organizations to forego third-party content creators and outlets. Instead, they are directly engaging stakeholders through organization-owned channels with proprietary content. With this in
- [When is America Going to Love Us Back?](https://page.org/blog/when-is-america-going-to-love-us-back/) - When I went to bed a few nights ago, the last thing I saw on my phone was the tail end of a story and the accompanying video of a Black man getting into his car and being shot in the back by a White police officer while his children watched from the back seat.
- [It is always about ethics - even more with AI and CommTech](https://page.org/blog/it-is-always-about-ethics-even-more-with-ai-and-commtech/) - By Anne Gregory and Jean Valin As corporations are becoming more digital, data-driven and agile in response to stakeholder demands and expectations, Page has been talking about the need to re-shape the work of the CCO. Page has foregrounded the importance of CommTech, a new approach to how stakeholders are engaged and influenced towards desired behaviors and
- [Page Conversation: Back to School](https://page.org/blog/page-conversation-back-to-school/) - There is a single topic that has come up most frequently and most urgently on Page Conversations calls over the past six months: the impact the pandemic is having on culture, driven by lockdowns and the societal unrest that these crises have both revealed and unleashed. CCOs are acutely focused on how these disruptive and
- [Moving Communications to the Center of Company Strategy](https://page.org/blog/moving-communications-to-the-center-of-company-strategy/) - This post is sponsored by PublicRelay as part of the Page Patrons program. Recently, I was fortunate to have the opportunity to moderate a conversation with Lauren Day (CCO) and Allyson Hugley (VP of Analytics of Market Research) of Prudential as part of the Page Patrons webinar series dedicated to the best practices in CommTech. Prudential is a client
- [CommTech – The Path to a Modern Communications Function](https://page.org/blog/commtech-the-path-to-a-modern-communications-function/) - By: Dave Samson and Jim O’Leary Coronavirus has jolted institutions, corporations and organizations into a new reality. Business assumptions have been turned upside down, ways of working radically altered or ended, and relationships have taken on new dimensions. Tens of millions are now working, learning and shopping from home to a degree never imagined. As a result, many have been forced to rapidly ascend
- [Page Hot Topic: What’s on the Boardroom Agenda?](https://page.org/blog/page-hot-topic-whats-on-the-boardroom-agenda/) - I had the privilege of moderating a Page Hot Topics discussion on a subject that is on the minds of many boards, C-suites and comms and corporate affairs officers: What are the corporate governance implications of COVID-19 and the racial injustices exposed by the horrific murders of Black people? How are boards responding, and how
- [The Human Factor: Is Working from Home Working?](https://page.org/blog/the-human-factor-is-working-from-home-working/) - This week, I had the privilege of facilitating a discussion amongst international communications experts, Chief Communication Officers, agency leaders, and academic leaders in our profession—all members of the Page Society. The intent was to shed some light on the human experience of working from home (or WFH, otherwise known as "sleeping at your office") and
- [A Call to Action on Ending Racism in Our Profession](https://page.org/blog/a-call-to-action-on-ending-racism-in-our-profession/) - Last week, Page Chair Charlene Wheeless wrote to members about the Diversity Action Alliance (DAA), asking them to accept its commitment to advancing diversity, equity and inclusion. Though the initiative was begun well before the public consciousness focused on ending racism, it’s come to fruition at a time that is more ripe for progress than ever before.
- [Entering a New Country](https://page.org/blog/entering-a-new-country/) - “The past is a different country: they do things differently there.” The memorable line by novelist L.P. Hartley has special resonance at this time when so much has changed in a matter of weeks. We have all landed unexpectedly in a future none of us anticipated. Now, even as thousands of new COVID-19 infections are
- [Page Hot Topics: How CCOs Can Lead on Ending Systemic Racism](https://page.org/blog/page-hot-topics-how-ccos-can-lead-on-ending-systemic-racism/) - On June 9, two weeks after the global explosion of hurt and outrage prompted by the police murder of George Floyd, Page Chair Charlene Wheeless led a second Hot Topics discussion focused on concrete steps CCOs can take to address systemic racism within their organizations and across business and society at large. The discussion among
- [Acknowledge Our Past. Change Our Future.](https://page.org/blog/acknowledge-our-past-change-our-future/) - Black. Lives. Matter. Period. As public relations leaders and educators, we need to acknowledge our professional complicity in both overt and systemic racism. Let’s remember that the despicable KKK was able to expand its membership and the reach of its racist mission because of the hired work of an early publicity firm. Let’s recall that Ivy Ledbetter
- [It Felt Right. But I Know It’s Not Enough](https://page.org/blog/it-felt-right-but-i-know-its-not-enough/) - It’s heartbreaking that more than 50 years after the assassination of Martin Luther King, Jr. and the riots in the streets that followed, our black brothers and sisters still are not safe in America. Yesterday, I participated in a protest march for the first time since 1970. I was proud to walk with my three
- [Hot Topics: The Implications of Remote Work](https://page.org/blog/hot-topics-the-implications-of-remote-work/) - The sudden and dramatic shift to remote work will and should have lasting implications on how we work in the future. We’ve crossed a threshold from which there’s no going back to the “old days,” creating a historic opportunity for CCOs to lead organizational transformation. Page and Page Up members convened to discuss this topic.
- [Rethinking the identity and role of the organization in the post-pandemic world](https://page.org/blog/rethinking-the-identity-and-role-of-the-organization-in-the-post-pandemic-world/) - In 2000 Robert Putnam published his groundbreaking book, Bowling Alone: The Collapse and Revival of American Community. This well-researched book symbolically uses the concept of bowling leagues that people belonged to as an aspect of American society that has disappeared. Putnam asserts that Americans increasingly have become disconnected from one another, no longer actively participating in
- [Don’t Stop Now](https://page.org/blog/dont-stop-now/) - When I was first dealing with a cancer diagnosis several years ago, many friends reached out to me to see how I was doing. I appreciated their kindness and their concern even though I knew, and they knew, there wasn’t anything any of us could do or say to change the situation. No matter how
- [We Can Fix This.](https://page.org/blog/we-can-fix-this/) - We Can Fix This. Over the last several days, what happened to George Floyd in downtown Minneapolis on Memorial Day, 2020, has had an increasingly profound impact on me and those around me. And as you might imagine, the impact has varied widely from sadness and shock to anger at those perceived to be “destroying
- [A Rock and a Hard Place – Key Takeaways from the Page Conversation on Business’s Relationship with Twitter](https://page.org/blog/a-rock-and-a-hard-place-key-takeaways-from-the-page-conversation-on-businesss-relationship-with-twitter/) - Twitter’s change in ownership has led to a state of rapid, and often unpredictable, change for the platform leaving many corporations wondering if remaining on the platform will be tenable moving forward. It is against this backdrop that the Page Community gathered for a conversation on business’ relationship with Twitter. To start the conversation, attendees
- [Key Takeaways from the December Think Thursday on Edelman's Trust Barometer](https://page.org/blog/key-takeaways-from-the-december-think-thursday-on-edelmans-trust-barometer/) - Earning your employees’ trust is essential to business operations; employees are a key stakeholder group (or even the business according to Judy Samuelson), and they can either be your biggest advocate or brand detractor. But did you know that the societal benefit of having your employees’ trust may be just as important? In a recent Page Up Think
- [3 Steps to Improve Communication in a Rapidly-Diversifying America](https://page.org/blog/3-steps-to-improve-communication-in-a-rapidly-diversifying-america/) - Collage Group, a consumer research brand, spoke at our 2022 Page Up Annual Conference about using correct language and terminology to create equitable and inclusive communications. We asked them to share some of their research as a blog to help our members be aware of this important aspect of communication. Diversity is the future—and the
- [Social Network Analysis: A New Way to Optimize Influence and Engagement](https://page.org/blog/social-network-analysis-a-new-way-to-optimize-influence-and-engagement/) - As communicators, we’re always looking to better understand stakeholders, to reach them with more personalized information and experiences. That critical ability will only improve with greater adoption of CommTech. But there’s also a way to look at audiences as a whole, by mapping them as a network and drawing insights from the connections within. That
- [Stacking Chips and Building Brand, Storytelling in the Semiconductor Industry](https://page.org/blog/stacking-chips-and-building-brand-storytelling-in-the-semiconductor-industry/) - When COVID-19 halted the world’s supply chains it revealed surprising vulnerabilities. Production of everything from cars, to phones, to washing machines were bottlenecked by a lack of semiconductors, or chips, as they are known colloquially. Before seeking business solutions to the shortage, Dr. Thomas Caulfield, CEO and president of semiconductor manufacturer GlobalFoundries, had to first
- [Can Purpose Survive?](https://page.org/blog/can-purpose-survive/) - Since the onset of the pandemic, business and society have collided like never before. Whether you call it stakeholder capitalism or corporate purpose, there’s no doubt that brands have significantly increased their commitments to their communities. America’s 50 biggest public companies committed almost $50 billion to address racial inequity after George Floyd’s murder, and as of January,
- [The Expectations and Realities Gap of CommTech](https://page.org/blog/the-expectations-and-realities-gap-of-commtech/) - Technologists design CommTech to do what technology is built to do: make tasks easier, more economical, and faster. But without human expertise, CommTech fails to stand on its own. The optimal tech stack combines tools with talent. With so many CommTech choices and cascades of data, the question for CCOs evolved from “which platform do
- [Let's Lift Up Books of Truth](https://page.org/blog/lets-lift-up-books-of-truth/) - I recently read “Bury My Heart at Wounded Knee,” Dee Brown’s 1970 bestselling book about America’s westward expansion and the resulting near annihilation of Native Americans, ending with the slaughter of nearly 300 members of the Lakota tribe at Wounded Knee, South Dakota, in 1890. It is a heartbreaking book, filled with broken promises by
- [The Dialogue Project at Duke: 'The Calculus of Engagement'](https://page.org/blog/the-dialogue-project-at-duke-the-calculus-of-engagement/) - You may be aware of The Dialogue Project, an initiative I founded in 2019 and announced at that year’s Page annual conference. Today the program’s purpose remains the same as it was then: to explore how business can help reduce polarization and improve civil discourse in our society. Last year, I was delighted to collaborate with
- [Testing Assumptions at the Virtual World Economic Forum](https://page.org/blog/what-is-missing-with-davos-postponement/) - This January would have been my 20th year of participating in the World Economic Forum (WEF) session in Davos. While not physically in Davos due to the in-person meeting’s postponement to early spring, I used WEF’s virtual sessions that took place to be an active listener on many of our global challenges. It was a
- [Geopolitics Demands New Leadership by CCOs](https://page.org/blog/geopolitics-demands-new-leadership-by-ccos/) - The convergence of geopolitics and global business has become = ubiquitous. Olympic sponsorships, supply chains, and ransomware attacks are creating headlines and headaches for multinationals trying to survive as a global business in an increasingly nation-first world. In this shifting geopolitical landscape, Weber Shandwick’s Home Country as Stakeholder research identified a new business stakeholder on the block – home country – that is
- [Page's Pacesetter Model and The Call for Businesses to Step Up to the Plate](https://page.org/blog/pages-pacesetter-model-and-the-call-for-businesses-to-step-up-to-the-plate/) - Businesses need to step up. That's the message as we begin 2022, from fellow business leaders (see BlackRock CEO Larry Fink's Annual Letter to CEOs) and company employees, according to Edelman's annual Trust Barometer. Fink's letter reflects, in some respects, aspects of Page's Pacesetter model, which looks specifically at four key areas of work done by corporate communications
- [A Year of Living Dangerously](https://page.org/blog/a-year-of-living-dangerously/) - January 6 marked the one-year anniversary of the Capitol Riots and new research from the USC Center for Public Relations shows the deep political divide that triggered that unprecedented event has not narrowed. And 84% of Americans don’t think it will improve anytime soon. In today’s world, polarization is a complex, multi-dimensional phenomenon and the
- [Business Implications of the Ongoing Battle for Reproductive Rights](https://page.org/blog/business-implications-of-the-ongoing-battle-for-reproductive-rights/) - Rapidly declining access to abortion in the U.S. is quickly becoming an issue that businesses will need to grapple with. States enacted more than 100 abortion restrictions in 2021 – a record for a single year - and the Supreme Court is deciding on a landmark case that may result in dismantling the almost fifty-year-old constitutional right to abortion.
- [Key Takeaways from the Page Conversation on the Future of Corporate Communications](https://page.org/blog/key-takeaways-from-the-page-conversation-on-the-future-of-corporate-communications/) - Erin Passan, Vanguard; Jim O'Leary, Edelman; and Aaron Bernstein, Walmart The past 18 months has been a period of compounding chaos. More than ever, stakeholders are demanding change and accountability from organizations, and navigating the landscape has never been more complex. This complexity has been an impetus for the increased focus on the CCO. And while the future
- [Good COP, Bad COP - Reflections on COP26](https://page.org/blog/good-cop-bad-cop-reflections-on-cop26/) - My head is swirling after my first-ever Conference of the Parties in Glasgow (aka COP26), which is attended by countries that signed the United Nations Framework Convention on Climate Change in 1994. This was the 26th meeting of its kind, hence COP26. We spent a few days meeting with incredibly inspiring NGOs, climate change activists,
- [Why Ransomware Deserves Our Attention](https://page.org/blog/why-ransomware-deserves-our-attention/) - Sarah Meron, IBM; Bob Pearson, Next Practices Group; and Courtney Adante, Teneo It is not a big surprise that the first episode of ransomware in the world of technology occurred in the same year, 1989, that Tim Berners-Lee designed the plan for the worldwide web. In the next 32 years, we have seen ransomware evolve from personal attacks
- [Building Sustainability as a Business Practice](https://page.org/blog/building-sustainability-as-a-business-practice/) - As a direct result of consumer expectations, a new era for sustainability is here, and it packs an undeniable punch. A recent Radley Yeldar study shows that over 98% of Forbes Most Valuable Companies are guilty of using at least one of the eight most common sustainability clichés, including phrases like “our commitment” and “together, we
- [Delta Variant and the Return to Abnormal](https://page.org/blog/delta-variant-and-the-return-to-abnormal/) - The global pandemic has brought leaders one of the biggest challenges of our generation. Just as we thought we had figured out our remote working routines, and as some companies started going back to their offices, the Delta variant changed the equation and the number of cases resurged. Communicators are finding themselves in uncharted waters
- [Time's Up in Albany...](https://page.org/blog/times-up-in-albany/) - As the dust settles in Albany and the players have changed, an analysis of the crisis management strategies employed by the soon-to-be former governor seems in order. To begin with, let’s pose a couple of questions: What lessons can communicators learn from these events? For those who face similar challenges in the future, what should
- [How to Combat Disinformation](https://page.org/blog/how-to-combat-disinformation/) - According to MIT, false news travels six times faster than accurate news. Nearly 50% of all adults have shared a story on social media they later discovered was untrue, according to Statista. More worryingly, 1 in 10 openly admit to having intentionally shared disinformation on social media. Once thought to be the exclusive purview of nation-states and activists, the
- [What Stakeholder Capitalism and Eames Chairs Have in Common](https://page.org/blog/what-stakeholder-capitalism-and-eames-chairs-have-in-common/) - Always pioneering, Nike recently set out to produce the lowest carbon shoe ever developed. The sneaker, called “Space Hippie,” is more than a marvel of upcycling waste into a new product. It illustrates how a multistakeholder approach to problem-solving can yield groundbreaking outcomes for the business. Jon Iwata, former IBM Chief Brand Officer and now
- [Changing the way communicators work](https://page.org/blog/changing-the-way-communicators-work/) - I was recently lucky enough to join the brilliant Jennifer Prosek, founder of Prosek Partners, for a fireside discussion with the members of the Page Society. As reputation becomes more of a crucial factor for organizations when making the right decisions, Jennifer and I discussed how Comms teams can apply AI and utilize insights to
- [Her Legacy is Clear](https://page.org/blog/her-legacy-is-clear/) - Charlene Wheeless’s book, “You Are Enough,” is now available, and I had the distinct honor of interviewing her for a Page Conversation about it on Monday. During her battle with cancer, Charlene found herself changed – depressed and questioning whether the life she was fighting for was one she herself wanted to live. She tried to find help
- [Remembering Judy VanSlyke Turk](https://page.org/blog/remembering-judy-vanslyke-turk/) - Dear Fellow Page Members, I have some more sad news to share with you today so soon after my message about Kathleen Kelly. Our dear friend and former Page member, Judy VanSlyke Turk, passed away in Richmond VA on Sunday after a long illness. Page member Don Wright of Boston University remembers that Judy was
- [Remembering Kathleen Kelly](https://page.org/blog/remembering-kathleen-kelly/) - Dear Fellow Page Members, I have some sad news to share with you today. Our dear friend and former Page member, Kathleen Kelly, passed away on Wednesday at age 77 after suffering for several years with COPD. I am grateful for Kathleen’s many contributions to Page. Our founders may have had someone like her in
- [Being Vulnerable Right Now is A Good Thing](https://page.org/blog/being-vulnerable-right-now-is-a-good-thing/) - What I’m sharing isn’t profound or really anything new, but I feel compelled to put my COVID-19 thoughts on “paper” anyway. It’s cathartic for me. It’s a way to recognize our teams’ good work. Maybe it’s helpful to other communicators out there working with leadership and Crisis Management Teams to lead your company’s response. Since
- [Coronavirus Lessons from Levi’s](https://page.org/blog/coronavirus-lessons-from-levis/) - On March 26, Page and Page Up held a member call on coronavirus moderated by Page Up member Sherry Scott, President at Gagen MacDonald, with a presentation by Levi Strauss & Co.’s Elizabeth Owen, vice president of business performance and workplace communication, and Kate Wagner, senior director of corporate affairs for Europe. They led a discussion
- [Advice and Perspective on COVID Crisis Management from Leading Communicators](https://page.org/blog/advice-and-perspective-on-covid-crisis-management-from-leading-communicators/) - I had the privilege today to moderate a discussion among more than 100 leading chief communications officers and agency leaders, all members of the Page Society. The topic was how companies are and should be responding to COVID-19. There was broad agreement that this unprecedented situation calls for an unprecedented response. We were reminded of
- [2020 Davos Debrief: The World Economic Forum's Annual Meeting from the CCO's Perspective](https://page.org/blog/2020-davos-debrief-the-world-economic-forums-annual-meeting-from-the-ccos-perspective/) - At the 2020 World Economic Forum’s Annual Meeting in Davos, 3,000 leaders convened to address pressing global challenges together. This year, they gathered around the theme: Stakeholders for a Cohesive and Sustainable World. On Tuesday, February 11, Page members Adrian Monck, Managing Director of Public Engagement at the World Economic Forum, and Margery Kraus, Founder and Executive Chairman
- [B2B companies are embracing purpose—but there’s a paradox](https://page.org/blog/b2b-companies-are-embracing-purpose-but-theres-a-paradox/) - Long-considered a business-to-consumer (B2C) strategy, purpose is emerging as a critical differentiator among business-to-business (B2B) organizations. Eighty-six percent of B2B companies embrace purpose as an important “North Star” for the organization and growth driver, found The B2B Purpose Paradox Report. The research explores an emerging gap between B2B organizations that understand and embrace purpose—86% of respondent
- [Remembering Harold Burson](https://page.org/blog/remembering-harold-burson-0628/) - As so many others have commented, I am also indebted to Harold for his leadership, mentorship and generosity over several decades. Here, from just over a year ago, is another example of his generosity. It includes some priceless comments by Harold on living as long as he had at that point. He was approaching 97
- [In Memory of Harold Burson](https://page.org/blog/in-memory-of-harold-burson/) - I joined Burson-Marsteller right out of school. By the second week I was invited with a small group of other new, junior folks to have lunch with Harold in the 23rd floor conference room at our 866 Third Avenue office. That was the summer of ’78. It began 40+ years of admiration and affection for
- [Harold Burson: One of the Earliest Corporate Responsibility Visionaries](https://page.org/blog/harold-burson-one-of-the-earliest-corporate-responsibility-visionaries/) - My favorite memory is when we shared a panel at Boston University’s 60th anniversary celebration for the School of Communications. I was honored to be in the presence of Harold for that special event. Prior to that meeting he had some knowledge of my work. As I told my story about the need for companies and brands
- [Honoring Harold Burson](https://page.org/blog/honoring-harold-burson/) - Coming into PR as an outsider put me often in situations where I had to acknowledge that I know nothing and have to learn everything. One of my first tasks at SAP was to find a truly global and independent PR agency. When I hired Burson-Marsteller I had no idea who Harold Burson was. On another
- [Remembering Harold Burson](https://page.org/blog/remembering-harold-burson-d3bc/) - I thank Roger for inviting Page members to submit comments on the passing of a remarkable steward of our profession, Harold Burson. I have three distinct interactions with Harold that I’d like to share with Page members, ones which are personal and memorable for me. The first is perhaps the most meaningful, and one that
- [Remembering Harold Burson](https://page.org/blog/remembering-harold-burson/) - On behalf of all Page members, I want to express our deep gratitude for the life of Harold Burson, who has passed away at the age of 98. He remained vibrant, active and engaged in the profession until the end of his remarkable life and career: Armed Forces Radio Network correspondent covering the Nuremburg trials
- [Reflections on Harold Burson](https://page.org/blog/reflections-on-harold-burson/) - To know Harold Burson was to touch the very soul of public relations. Throughout his long and storied career, Harold championed the emergence of a practice – the discipline of communications - that has literally become too big and too important to fail. It was Harold who first made his way to the C-suite –
- [Hispanics are Missing in the Diversity and Inclusion Discussion](https://page.org/blog/hispanics-are-missing-in-the-diversity-and-inclusion-discussion/) - From a small minority to half the population: Hispanics are becoming an important part of the diversity and inclusion discussion. If the GDP of the U.S. Latino population were measured as a country, it would be the 7th largest in the world. Remarkably, we will represent over half the U.S. workforce by 2050 even though
- [Why Disinformation Will Redefine Issues Management](https://page.org/blog/why-disinformation-will-redefine-issues-management/) - Disinformation is not cybersecurity. It is not an issue that will be sent to the Information Technology team to figure out. They’ll be involved, for sure, but future leaders in communications will be right in the middle of the effort. It will be a team sport. Based on my experience studying, teaching and learning about
- [Improve Your PR Agency Track Record: Conduct Agency Search as You Do Executive Recruiting](https://page.org/blog/improve-your-pr-agency-track-record-conduct-agency-search-as-you-do-executive-recruiting/) - Written By: Steve Drake and Robert Udowitz from RFP Associates You need to hire a new agency and you’re allocating a healthy budget for a multi-country campaign. The firms you’ve worked with in the past have been good but there’s some recurring concerns you’d really like to avoid this time around. Where do you go to find that agency and,
- [2019 Annual Conference Full Three-Day Recap](https://page.org/blog/2019-annual-conference-full-three-day-recap/) - Earlier this week, Page wrapped up the 2019 Annual Conference focused on our latest research report, The CCO as Pacesetter. Attendees explored the Progression Paths, which are, practical roadmaps in the four areas we view as critical opportunities for CCO leadership: CommTech, Corporate Brand Stewardship, Corporate Culture and Societal Value Creation. Here’s a recap of what you
- [Annual Conference Day 3 Recap: September 17, 2019](https://page.org/blog/annual-conference-day-3-recap-september-17-2019/) - In case you couldn't join us at Annual Conference, here's a brief recap of Day 3 of the 2019 Page Annual Conference. See the Day 1 & Day 2 recaps as well. How to Innovate Like Amazon | John Rossman, Author, The Amazon Way book series, Managing Partner, Rossman Partners Amazon’s rapid growth into one of the world’s most valuable companies was
- [Annual Conference Day 2 Recap: September 16, 2019](https://page.org/blog/annual-conference-day-2-recap-september-16-2019/) - In case you couldn't join us at Annual Conference, here's a brief recap of Day 2 of the 2019 Page Annual Conference. See the Day 1 & Day 3 recaps as well. HOF Induction into the Page Hall of Fame recognizes service in the profession, honoring those who have had a significant impact on the enterprises they have served or counseled.
- [Annual Conference Day 1 Recap: September 15, 2019](https://page.org/blog/annual-conference-day-1-recap-september-15-2019/) - In case you couldn't join us at Annual Conference, here's a brief recap of Day 1 of the 2019 Page Annual Conference. See the Day 2 & Day 3 recaps as well. A Conversation with Sir Martin Sorrell, Executive Chairman, S4 Capital | Interviewed by Aedhmar Hynes, Page Chair Sir Martin Sorrell created a monolith within the advertising and PR
- [Hong Kong – So Much at Stake](https://page.org/blog/hong-kong-so-much-at-stake/) - I’ve just returned from Hong Kong, where I found myself face-to-face with a swarm of protesters, who were peaceful and polite. My Page colleague, Peter Debreceny, and I had set out for our business appointments with leading corporate communicators, only to find that the MTR public transit trains were out of service, blocked by protesters.
- [Page Conversation on the Chauvin Trial Verdict, Sentencing and One-Year Remembrance of George Floyd’s Death](https://page.org/blog/page-conversation-on-the-chauvin-trial-verdict-sentencing-and-one-year-remembrance-of-george-floyds-death/) - The Chauvin trial verdict was an opportunity to continue the dialogue on racial justice and what part communicators play in advancing it. Page Chair Charlene Wheeless led a Page Conversation with Becky Edwards of the ACLU, Stacey Jones of Accenture and other Page and Page Up members to discuss the verdict, the one-year remembrance of
- [What I’ve Learned](https://page.org/blog/what-ive-learned/) - The guilty verdicts in the Derek Chauvin case in Minneapolis are a welcome response from the criminal justice system, but it doesn’t make the broader issue of systemic racism any easier to bear, and it doesn’t begin to address the change that’s still needed. I think it’s important, as the year since the George Floyd
- [Out Of The Shadows And Into The C-suite: Mental Health And The Workplace](https://page.org/blog/out-of-the-shadows-and-into-the-c-suite-mental-health-and-the-workplace/) - Once relegated exclusively to whispers in the hallway far away from the boss, mental health has become one of the most pressing issues for CEOs and their leaders to address, as broader movements to bring such conversations to the mainstream have grown. While some organizations had already been on the forefront of employee mental health
- [World Not Right](https://page.org/blog/world-not-right/) - At the Page Spring Seminar last week, New York Times columnist Thomas L. Friedman said his summary of the current state of America, in a sentence that sounds “almost like English was my second language”: “Country not right.” Hard to disagree. In fact, maybe one could say, “World not right.” Friedman’s take is that too
- [How to Protect Your Company in the Disinformation Age](https://page.org/blog/how-to-protect-your-company-in-the-disinformation-age/) - By Dave Samson and Jim O’Leary Ligand, a pharmaceutical company based in San Diego, recently lost one-third of its stock value. But the share price decline wasn’t a result of poor performance or management issues. Instead, the company found it had been targeted by a short seller who launched a disinformation campaign that included disseminating fake reports,
- [Crisis Innovation: Learnings from Medtronic's Pandemic Response](https://page.org/blog/crisis-innovation-learnings-from-medtronics-pandemic-response/) - On March 11, 2020, The World Health Organization (WHO) declared the spread of COVID-19 a pandemic as the world watched this unknown disease rapidly spread around the globe. From China to Europe to the United States, businesses, schools, restaurants, transportation and life in general began to shut down. Late February last year, I was in
- [Remembering Diane Gage Lofgren](https://page.org/blog/remembering-diane-gage-lofgren/) - Dear Fellow Page Members, I have some more sad news to share with you today. Our dear friend and Page member, Diane Gage Lofgren, passed away on Saturday at age 67 after suffering for several years with frontotemporal dementia. Diane was truly and genuinely a joy to know. As a member of the Page Board of
- [Remembering Bruce Harrison](https://page.org/blog/remembering-bruce-harrison/) - Dear Fellow Page Members, I have some very sad news to share with you today. Our dear friend and Page member, Bruce Harrison, passed away on Saturday. He was 88. Bruce was one of the kindest and most thoughtful people I ever knew, and he was a huge influence in my life. His dedication to
- [I Was Wrong](https://page.org/blog/i-was-wrong/) - Just over a month ago, encouraged by the response of state election officials and federal courts to the unsubstantiated election fraud charges by the president of the United States, I wrote that, having initially being “in despair about the attacks on the credibility of a U.S. election by the president and his supporters … It has
- [Page Conversation: How to Transform Divisive Discourse in the Workplace](https://page.org/blog/page-conversation-how-to-transform-divisive-discourse-in-the-workplace/) - Leading into the 2020 election and evaluating its aftermath, we have seen division spark across our country. More and more, these divides are spilling into the workplace. Understanding and addressing internal divisions is crucial to fostering a safe and productive workplace culture. Last week, I had the opportunity to host a Page Conversation discussing this
- [America Will Emerge as a Beacon of Democracy Once More](https://page.org/blog/america-will-emerge-as-a-beacon-of-democracy-once-more/) - A week or so ago, I was in despair about the attacks on the credibility of a U.S. election by the president and his supporters. I was concerned that its unprecedented baseless assault on the integrity of our system represented a threat, not only to our American democracy, but also to the democratic ideal around
- [Deepening Stakeholder Relationships Through CommTech with SocialChorus](https://page.org/blog/deepening-stakeholder-relationships-through-commtech-with-socialchorus/) - This post is sponsored by SocialChorus as part of the Page Patrons program. Recently, I was fortunate enough to be joined by Nicole Alvino, Co-founder and Chief Strategy officer of SocialChorus, for a webinar on ‘Deepening Stakeholder Relationships Through CommTech’. We discussed how my team at Providence uses CommTech to amplify our communications to
- [Page Conversations: Future of Work](https://page.org/blog/page-conversations-future-of-work/) - In the post-pandemic world, what will be the nature of work in our organizations? In this Page Conversation on the Future of Work we discussed how leaders can help their organizations navigate the transition to the next normal in the workplace. Here are some key takeaways from the conversation: Key Takeaways 1. Alan (CCO) and Pat
- [Speaking out on Racial Injustice.](https://page.org/blog/speaking-out-on-blackouttuesday/) - Earlier today Page convened a member conversation about the ongoing social unrest stemming from the murder of George Floyd, the latest in drumbeat of race-based injustices in the U.S. that dates back hundreds of years. The call, led by Page Chair Charlene Wheeless and Page President Roger Bolton, included 100 Page and Page Up members
- [The Coming Corporate Culture Stress Test](https://page.org/blog/the-coming-corporate-culture-stress-test/) - I was recently on a call with a large group of veteran public relations professionals discussing the impact of the coronavirus on the food industry. One executive observed that the pandemic was subjecting her company to a stress test. Almost every part of its business was being disrupted; almost every relationship was under pressure. Interestingly, she
- [Will Trust in Government Eclipse that of Business in the Time of Covid? Let’s Hope Not.](https://page.org/blog/will-trust-in-government-eclipse-that-of-business-in-the-time-of-covid-lets-hope-not/) - While the headline of the Edelman Trust Barometer Spring Update is the stunning, all-time high of trust in government (with local government outpacing trust in federal government by 20 points in the U.S.), it would be wrong to assume that this is a time for business to take to the sidelines. On the contrary, we’re facing a once-in-a-century moment for business to
- [Hot Topics: Diversity & The Future of Work](https://page.org/blog/hot-topics-diversity-the-future-of-work/) - The practices around diversity, equity and inclusion (DE&I) are widely supported in principle but more action is needed, especially in the communications industry. So it’s regrettable that, given the COVID-19 situation, many companies are scaling back their DE&I efforts when those same circumstances are, if anything, presenting an opportunity for an urgently needed reset. CCOs
- [Internships in the Time of Covid: Opportunity for Diversity?](https://page.org/blog/internships-in-the-time-of-covid-opportunity-for-diversity/) - School’s out for summer! But like most everything in today’s COVID-19 impacted world, summer will be different this year for students expecting to get valuable work experience by interning. Facing economic downturns and work from home mandates, 16% of employers across the business spectrum have reported revoking internship offers, according to The National Association of
- [Why CCOs Must Join the Fight Against Disinformation](https://page.org/blog/why-ccos-must-join-the-fight-against-disinformation/) - The current global health pandemic is underscoring the serious threats faced by democratic society from disinformation campaigns. By the end of March, there were more than 110 Kremlin-based disinformation campaigns alone. The People’s Republic of China (PRC) is engaged in an aggressive information campaign to reshape the global narrative around COVID-19 so the world sees
- [Spring Seminar 2020 Day 2: Not a New Normal but a Rolling Reality](https://page.org/blog/spring-seminar-2020-day-2-not-a-new-normal-but-a-rolling-reality/) - Spring Seminar's second day was a look at the positives and negatives of CommTech in the context of COVID-19. On the positive, it is an opportunity that meets the needs of the moment - communicating effectively at scale with diverse audiences that have distinct needs, concerns and circumstances. But similar techniques are being co-opted to
- [Spring Seminar 2020 Day 1: The Urgency & Opportunity of CommTech](https://page.org/blog/spring-seminar-2020-day-1-the-urgency-opportunity-of-commtech/) - Page's first virtual conference kicked off today with a record number of members gathering to discuss CommTech- nearly 340 in all. Our backdrop was a pandemic that caused the conference to go digital, just as it has with so much of our daily lives. Fittingly, it's that inexorable march toward digitization, which began long before the
- [Evolving Culture Through the COVID-19 Pandemic and Beyond](https://page.org/blog/evolving-culture-through-the-covid-19-pandemic-and-beyond/) - The last few weeks have caused organizations to reexamine their corporate culture through the lens of their current circumstances. Some of that has happened of necessity, as part of crisis response. But the choices of what to address, and how, demonstrate these cultures in action, signaling how they may evolve into the so-called new normal
- [How Stakeholder Decision-Making will Change After the Crisis](https://page.org/blog/how-stakeholder-decision-making-will-change-after-the-crisis/) - In this post, I shared thoughts on the macro-level changes we can expect to see as a result of COVID-19. In this one I’m zooming in on changes that directly affect the work that we do as communicators. This crisis has in a short time changed a lot about our behaviour. Some of those changes will
- [Thoughts on What Comes Next](https://page.org/blog/thoughts-on-what-comes-next/) - In late March of this year, I started putting together my thoughts on how COVID-19 would influence our world. In this post I’m sharing some ideas on the macro-level changes I think we’ll see in the months and years to come. I welcome thoughts and reactions in the comments. The contract between state & business
- [The Next Phase of Corporate Communications in a Pandemic-Stricken World](https://page.org/blog/the-next-phase-of-corporate-communications-in-a-pandemic-stricken-world/) - Since the COVID-19 outbreak in January, my colleagues and I have been in conversation with communications leaders to monitor different responses to the pandemic, see "The Big Picture", understand its implications, and develop some useful insights. Our focus is on internal change, culture and communications. The situation has challenged even the most seasoned crisis communicators
- [Hot Topics: COVID-19 from the Healthcare Perspective](https://page.org/blog/hot-topics-covid-19-from-the-healthcare-perspective/) - As companies plan for what’s to come in the weeks and months ahead, one thing is clear: when and how business can move beyond COVID-19 is dependent on the healthcare community and its progress on testing, contact tracing, treatment and vaccine development. To offer a window into these aspects of COVID-19 response, Page held a
- [CCOs shine during an otherwise dark period in human history](https://page.org/blog/ccos-shine-during-an-otherwise-dark-period-in-human-history/) - By Tina McCorkindale, president & CEO of the Institute for Public Relations and Steve Cody, founder and CEO of Peppercomm Over the years we’ve seen individual CCOs as well as the entire C-Suite function rise to the occasion in times of crisis and distress. The heroic efforts of our peers whose organizations were adversely impacted in the
- [Hot Topics: The economic impact of COVID-19](https://page.org/blog/hot-topics-the-economic-impact-of-covid-19/) - As companies are sharing their quarterly earning calls we begin to get a clearer picture of what the economic impact of stay at home orders and travel bans will be. Page held a member call on this topic, led by Scott Kronick, Chief Executive, PR & Influence - Asia at Ogilvy Asia Pacific. Here are
- [Hot Topics: What We Are Not Considering About Returning to Work](https://page.org/blog/hot-topics-what-we-are-not-considering-about-returning-to-work/) - For the last several weeks, our attention has rightfully been on how to protect our people and continue business to the extent possible. When employees can return to physical workspaces depends on a number of factors, but how they return is something for which we must start planning. Page held two member calls on this topic earlier this week,
- [Hot Topics: Why Comms Matters in COVID-19 Relief](https://page.org/blog/hot-topics-why-comms-matters-in-covid-19-relief/) - Creating societal value is one of the pillars of the CCO as Pacesetter, something the novel coronavirus pandemic is bringing into even sharper focus. Indeed, CCOs are finding that purpose and values no longer require promulgation. Now the drive to live these values that relate to the organization's mission is coming spontaneously from employees. Medtronic realized
- [Hot Topics: The increased importance of the CCO](https://page.org/blog/hot-topics-the-increased-importance-of-the-cco/) - As organizations respond to these unprecedented challenges, the core characteristics of the CCO role are coming to the forefront. The decisions made during this time will show the true character of leadership. Use the mission of your organization to guide the response as it unfolds in multiple timelines around the world. Page and Page Up
- [Hot Topics: Fighting the Other Virus - Disinformation](https://page.org/blog/hot-topics-fighting-the-other-virus-disinformation/) - In any crisis, information can be difficult to validate at the pace it spreads. It can be used to empower or destabilize, intentionally or not. Employees are looking to organizations to get information directly, putting a new importance on Comms teams. Organizations must decide what information to trust before they can communicate trustworthy information at
- [Hot Topic Debrief: Think Globally, Act Locally](https://page.org/blog/hot-topic-debrief-think-globally-act-locally/) - Last week we held two Hot Topics calls for members to discuss how organizations are dealing with the pandemic and its economic impact. Rethink your Crisis plan. Even in an organization with deep crisis experience, crisis plans need to contemplate how to cascade a huge amount of constantly changing communications throughout the organization. Establishing or leaning
- [Creating Compelling Content in a New Media Age](https://page.org/blog/creating-compelling-content-in-a-new-media-age/) - PAGE SOCIETY SPRING SEMINAR - APRIL 2014 The New Media Redux session kicked off with two familiar faces from last year's Spring Seminar – Meredith Kopit Levien and Dan Roth. Yet in just a year, the conversation and trends had greatly evolved, and so too had Meredith's title. Now leading the launch of native advertising
- [How Big Data and Social Engagement Drive Political Campaigns](https://page.org/blog/politico-spring-seminar/) - PAGE SOCIETY SPRING SEMINAR - APRIL 2014 Page members heard a familiar phrase as Jim VandeHei, Co-Founder, President and CEO of POLITICO, kicked off the Lessons from Washington panel with a question about the New Model. VandeHei was joined by Jen O’Malley Dillon, Partner at Precision Strategies and former Deputy Campaign Manager for Obama for America,
- [One Kings Lane’s Susan Feldman on Grit and Going for It](https://page.org/blog/feldman-spring-seminar/) - PAGE SOCIETY SPRING SEMINAR – APRIL 2014 In an interview led by LinkedIn Executive Editor Dan Roth, One Kings Lane Co-Founder and Chief Merchandising Officer Susan Feldman revealed how she launched a successful business during an economic downturn.Founded in 2008 with her co-founder, Allison Pincus, Feldman saw an opportunity to shake up the home décor industry by
- [Where Do You Get Your News?](https://page.org/blog/weymouth-spring-seminar/) - PAGE SOCIETY SPRING SEMINAR - APRIL 2014 Katharine Graham Weymouth is the fourth-generation publisher of The Washington Post. Interviewed on stage by Don Baer, Worldwide Chair and CEO, Burson-Marsteller, their conversation started out by going behind the scenes of The Post’s acquisition by Jeff Bezos last year.In the 1930’s Weymouth’s grandfather bought The Post in a bankruptcy sale. Generations
- [Another Koten Legacy - Used Daily by Billions](https://page.org/blog/another-koten-legacy-used-daily-by-billions/) - At the Arthur W. Page Society, we remember Jack Koten, who passed away several months ago, as a dear friend, an inspirational leader and the first president of Page. His dedication to the profession and commitment to integrity in business are hallmarks of his career that we will remember always. It turns out, though, that
- [What if Travolta Introduced Your Boss?](https://page.org/blog/what-if-travolta-introduced-your-boss/) - What if your CEO’s name were travoltarized? Issue a press statement? Clarify on the corporate website? Ignore it? Or…go with it? The “go with it” option is what the communicators of a Broadway show did, when the star’s name was mangled by John Travolta during the Oscars. Grasping an opportunity, the star—Idina Menzel—renamed herself in the show’s
- [Ethics: Lead by Example](https://page.org/blog/ethics-lead-by-example/) - In May of 2011, I posted an entry on this blog critical of Burson-Marsteller’s ill-advised anti-Google campaign for its client Facebook. In that post I mentioned other PR firms that had experienced similar transparency issues in the past decade, including FleishmanHillard. F-H was criticized by a reporter when some of its employees led him to
- [Preparing Tomorrow's CCO Today](https://page.org/blog/preparing-tomorrows-cco-today/) - With 500+ members at the top of their game in Communications, I'm always amazed by the potential, and the opportunity, that the Arthur W. Page Society offers to strengthen and shape the future of our profession. The function of Communications and the role of the Chief Communications Officer are changing fast. CCOs need to be
- [Oh, Say Can You SEO?](https://page.org/blog/oh-say-can-you-seo/) - Man bites dog! Do you care? New survival insight: read more... There! Am I into your mind? If corporate communicators expect the company's products or service, or its marketing or business perspective, to compete in what Al Ries and Jack Trout considered the battle for mind space, they must be search-engine wise.By now, you know
- [Circular Economy Concept and Sustainability Hardball on Final Day of Davos 2014](https://page.org/blog/bjorn-edlund-4/) - Here's a report on radical ideas unleashed – once again – on the closing day of the 44th World Economic Forum. I once worked with a guy who would drop priceless malapropisms. And to quote the man we fondly knew as The Captain, the final day at Davos 2014 was a case of “this déjà vu
- [U.S. More Engaged Than Ever, John Kerry Tells World Economic Forum](https://page.org/blog/bjorn-edlund-3/) - The third day at the World Economic Forum was a series of set political pieces, with a sprinkling of introspection and perspective from business leaders and attending columnists. US Secretary of State John Kerry, responding to the diplomatic charm offensive of Iranian President Hassan Rouhani, said Washington’s “Iran effort is grounded in testing, not in
- [Economic-Political Worries and Diplomatic Overtures as Davos 2014 Kicks Off](https://page.org/blog/bjorn-edlund-davos-2/) - Sometimes reality pops up in unexpected ways. Top business leaders, addressing the opening day at the World Economic Forum, said Europe should be regarded as an “emerging country.” Christophe de Margerie, CEO of the French energy firm Total, said Europe needs a new economic policy to overcome the twin evils of high unemployment and stagnant
- [Once Again, The Powerful, The Famous and the Merely Influential Gather in Davos](https://page.org/blog/bjorn-edlund-davos/) - This week, media spotlight will be focused on Davos, a Swiss ski resort which 100 years ago served as a high-altitude spa for wealthy people with weak lungs. Leaders from business, government, academia and non-governmental organizations (NGOs) will spend long days networking and debating at the 44th World Economic Forum (WEF) in Davos, which at 1,560
- [To Procurement and Our Clients: Beware the Pyrrhic Victory](https://page.org/blog/beware-the-pyrrhic-victory/) - If public relations professionals had their equivalent of the physician’s Hippocratic Oath it would likely be something like “Do great work for clients every day.” That presumes fair business models which allow outstanding work to be funded. However, from my seat at the head of the Council of Public Relations Firms and as a CEO
- [A CEO Says Return to Work, and We Scratch Our Heads](https://page.org/blog/a-ceo-says-return-to-work-and-we-scratch-our-heads/) - Why did she do it? That’s what I can’t figure out. Yahoo! CEO Marissa Mayer is no idiot. She’s in a business where the attitude is open and swinging. Autonomy is in and innovation is free wheeling. There is no water cooler. Everybody’s packing plastic bottles that they’re careful to sort and recycle. She knows all that. Why would
- [Davos 2013 – Is There Still Magic on The Mountain?](https://page.org/blog/davos-2013/) - The Swiss army conscripts guarding the VIPs have gone back to barracks, and the crowd control barriers and colorful bunting removed. That exciting week in late January when Davos becomes the world’s most exclusive club – the World Economic Forum (WEF) – is over. The powerful, the influential and the merely famous have all left.
- [Is employee communications an afterthought in the Fortune’s Best Workplaces List or an indication that CCOs don’t see it as a top priority?](https://page.org/blog/employee-comms-an-afterthought/) - Fortune’s just-published list of America’s Top 100 Companies to Work For reflects either a gross oversight of the role employee communications plays in shaping a great workplace or, maybe, just maybe, indicates that CCOs are overlooking a robust and interactive dialogue with employees. Either way, I have some proven suggestions to enhance the strategic role of communications in
- [The Lance & Oprah Show, Not What Dan Edelman Wanted](https://page.org/blog/lance-oprah-show/) - As we remember Dan Edelman, the public relations giant who shrewdly built a business empire, I wonder if what we have today is something to marvel at or mock. As an industry, PR has soared through a half-century of growth, profits and improving stature. But has it made equivalent strides for society? This week, I am
- [New Global Study Profiles Deep Changes in Profession](https://page.org/blog/new-global-study/) - For the past 18 months I've had the pleasure of leading a global study of communication leadership that included 28 international researchers and was sponsored by The Plank Center for Leadership in Public Relations, Heyman Associates and IBM. Nearly, 4,500 public relations leaders and professionals in 23 countries participated in a survey that examined key
- [UBS Scandals Show the Value of Strong Values – and the Cost of Cracks in the Culture](https://page.org/blog/ubs-scandals/) - Just as we thought that we’d seen the worst that could happen to UBS, the bank gets hit by a $1.5 billion fine for fiddling with Libor, a global benchmark for interest rates. Libor governs interest rates that determine everything from the cost of your mortgage, over the profitability of your pension fund, to the
- [Trust is the Great Intangible](https://page.org/blog/trust-is-the-great-intangible/) - It is, increasingly, about the Great Intangible. As the Cambridge Analytica and Facebook case shows, beyond the significant stock price drop or possible fines the company may be facing, we are witnessing a greater loss—more sensitive and strategic, delicate and valuable: Trust. In the new economy, born from the digital transformation, and hence itself a child of Facebook,
- [From the Typewriter to AI: Inside IBM’s Brand Transformation](https://page.org/blog/from-the-typewriter-to-ai-inside-ibms-brand-transformation/) - If you’re interested in more conversations like this on The New CCO, subscribe on iTunes, Google Play, or Spotify. For most Fortune 500 companies today, success is synonymous with innovation. For those with as rich a history as IBM, innovation has to be grounded in both heritage and a vision for the future. Communications is imperative to that
- [Reflections on Corporate Purpose and Values](https://page.org/blog/reflections-on-corporate-purpose-and-values/) - By Roger Bolton and Tom MartinWe came away from the Page Future Leaders Experience session at the College of Charleston last week with renewed appreciation for the importance of corporate purpose and values. Over three days, the FLE participants and a number of leaders from Page delved into the issues.Our key takeaways:• Corporate purpose has never been more
- [The Vital Voice of the CCO in the #MeToo Reality](https://page.org/blog/the-vital-voice-of-the-cco-in-the-metoo-reality/) - Recent front-page headlines underscore the embarrassing place companies can be put in when sexual harassment charges are brought against them or someone in their employ. It seems we cannot go a day without hearing about the wrongdoing of someone, somewhere. While the issue of sexual harassment is not new and has been against the law
- [Capitalism’s New Zeitgeist](https://page.org/blog/capitalisms-new-zeitgeist/) - Welcome to the tipping point of capitalism. At a time defined by political scandals, nuclear threats, and turbulence on Wall Street, business is society’s unlikeliest hero. A series of watershed statements, reports, and initiatives from some of the world’s most well known capitalists is heralding a new zeitgeist, during which businesses are expected to exist to benefit
- [Real Listening is Happening – Two Concrete Examples](https://page.org/blog/real-listening-is-happening-two-concrete-examples/) - Continuing with my recent theme on the importance of listening (you can find earlier posts here, here and here), I was struck this week by two examples of people doing exactly that. Both are in the political context, which is understandably the main focus of the media, given the political polarization in society. But the lessons apply equally to
- [How a Growing Philanthropy is Learning from The World of Campaigns](https://page.org/blog/how-a-growing-philanthropy-is-learning-from-the-world-of-campaigns/) - In the latest episode of our New CCO podcast, Brent Colburn, a veteran of every presidential campaign from 2000 until 2012, discusses the galvanizing role digital engagement can play in politics and nonprofits. The 2004 Howard Dean presidential run is often overlooked in terms of the first leveraging the power of digital communications, but Brent believes it solidified how transformative digital engagement can be
- [Listening – the Key to Activate Employee Engagement](https://page.org/blog/listening-the-key-to-activate-employee-engagement/) - - By Roger Bolton and Ethan McCarty, Global Head of Employee and Innovation Communications, Bloomberg In a dynamic discussion a few weeks ago, a small group of Page and Page Up members meeting in New York City explored the challenges of engaging employees in support of the enterprise. In this era of radical transparency and low trust in institutions,
- [The New Era of the CCO: A New Book from Page](https://page.org/blog/the-new-era-of-the-cco-a-new-book-from-page/) - Page has studied these changes in a series of reports on how the role of the CCO has evolved to meet the challenges. Now comes a book – The New Era of the CCO: The Essential Role of Communication in a Volatile World – that captures the essence of the Page thinking and brings it to life
- [How Is Your Company Spending Its Tax Windfall?](https://page.org/blog/how-is-your-company-spending-its-tax-windfall/) - By now a couple hundred of the largest companies in the U.S. have either given a bonus or raised the wages of their employees in response to the steep cut in corporate taxes from 35 to 21 percent. While that’s an impressive number of companies, it means hundreds more have not announced any benefit to
- [Need Better Messaging? Try Listening](https://page.org/blog/need-better-messaging-try-listening/) - Organizations trying to build engagement and reputation often seek better messaging. The idea is that, if only we had better messages, people would be convinced how right we are. Of course, being able to make a compelling case is important. Having facts, presenting them in a persuasive way, being a good storyteller – these all
- [A Message from Page Chair Aedhmar Hynes](https://page.org/blog/a-message-from-page-chair-aedhmar-hynes/) - As Aedhmar begins her tenure, watch this video where she shares her vision "to make us a progressive, global force driving to make our profession the best that it can be."
- [Insights for Companies that Want to “Win” at the Super Bowl](https://page.org/blog/insights-for-companies-that-want-to-win-at-the-super-bowl/) - The Super Bowl has become, well, the Super Bowl for marketing and brand professionals.As more companies embrace purpose and bring it to the masses through advertising, the Super Bowl provides a huge but increasingly risky global stage. Super Bowl LII saw more fumbles than scores by brands, and a brief analysis of the ideas and initiatives behind
- [Introducing Purpose into Your Organization](https://page.org/blog/introducing-purpose-into-your-organization/) - “Without a sense of purpose, no company, either public or private, can achieve its full potential.” These words are taken from an instantly famous letter written by Blackrock Founder, Chairman and CEO Larry Fink that was sent to the CEOs of public companies on January 16, urging them to include social purpose among their strategic
- [The Art of Listening with Respect](https://page.org/blog/the-art-of-listening-with-respect/) - I’ve written in this space before about the importance of hearing all voices. Whether in politics, business or everyday life, finding common ground and building shared belief, which are essential to peaceful coexistence and progress, require not just persuasive skills, but also a willingness to listen with an open heart and mind. Today’s polarized world is characterized
- [Raising Voices: GE Communications with Action](https://page.org/blog/raising-voices-ge-communications-with-action/) - If you’re interested in more conversations like this on The New CCO, subscribe on iTunes, Google Play, or Spotify. As the GE communications team likes to joke, “it’s not ER, it’s PR.” But to listen to Deirdre Latour, CCO at GE, speak about the increasingly critical role of her function, it is clear that communications is seriously important.
- [Good Will Come From This Most Mendacious Year](https://page.org/blog/good-will-come-from-this-most-mendacious-year/) - 2017 was a good year for communication and the people who practice it. Before you throw something at this blog, please give me a few minutes to explain this highly debatable claim. Yes, lies and liars abound. Yes, technology makes it easier for the devious to deceive. And yes, American leadership seemed allergic to the
- [A Review of Ofield: The Autobiography of Public Relations Man Ofield Dukes with Rochelle L. Ford, Ph.D. & Rev. Unnia L. Pettus, PhD.](https://page.org/blog/a-review-of-ofield-the-autobiography-of-public-relations-man-ofield-dukes-with-rochelle-l-ford-ph-d-rev-unnia-l-pettus-phd/) - This is an important book. It’s the remarkable first-person story of a self-made man who grew up in the ghetto in Detroit to become a major player in many of the significant political and social change events of the 20th Century. No one taught him how to be a public relations man, but he figured it
- [The Practice of Telling the Truth](https://page.org/blog/the-practice-of-telling-the-truth/) - [The following is an edited version of the remarks delivered by Jill Feldon at the 2017 Page Up Annual Business Meeting in Washington D.C. She is Vice President, Public Relations, Communication and Brand Management at Kaiser Permanente and Page Up Chair.] I want to talk to you about one of our Page Principles - one that is
- [Why the Corporate Affairs Director Role Is Being Elevated to the Executive Committee](https://page.org/blog/why-the-corporate-affairs-director-role-is-being-elevated-to-the-executive-committee/) - In our most recent (2016/17) FTSE 100 Group Corporate Communications/Affairs Director Survey, Watson Helsby, the specialist communications and government relations executive search firm, disclosed that over 51% of FTSE 100 group corporate communications/affairs directors are now formal members of their respective Executive Committees. This is the first year that this is now a majority, albeit
- [Leadership: How to Take Command](https://page.org/blog/leadership-how-to-take-command/) - CIO Insight recently published an intriguing set of tips on leadership by Stanford professor Bob Sutton, all associated with the importance of "commanding the room." Sutton's conclusion: If you can't walk into a meeting looking and acting like you're in control - even if you don't feel it - you've lost the confidence of those who
- [Developing the Next Generation](https://page.org/blog/developing-the-next-generation/) - In his blog posting on October 5, 2010, Bjorn Edlund argues that schools have been slow to incorporate sustainability and corporate social responsibility issues into curricula because of silos among faculty…an issue we face too often in business. Bjorn may be correct. But the Plank Center for Leadership in Public Relations has found that, all too
- [Does Size Matter for Ideas?](https://page.org/blog/does-size-matter-for-ideas/) - Scott Berkun’s HBR piece, “Does Size Matter for Ideas?” raised some interesting points, but I also think it perpetuated some stereotypes about ideas and that plague all of us – big or small – in the communications business. Recently I was in Singapore at the annual Spikes Advertising Festival – a gathering of marketers representing both the
- [Culture, Risk and the CCO](https://page.org/blog/culture-risk-and-the-cco/) - I’m just back from a great Page Society Annual Conference on culture, and I find myself thinking about risk management. Why? Several references to risk management during the conference reinforced personal experiences that suggest a way into the C-Suite conversation about reputation and culture for chief communications officers (CCOs). The thought was triggered during a
- [Schools are Blind to the Sustainability Revolution](https://page.org/blog/schools-are-blind-to-the-sustainability-revolution/) - In a comment, David Grayson, director of the Doughty Centre for Corporate Responsibility at the Cranfield School of Management in the UK, points out that business schools are late in discovering – and acting on – the need to develop sustainability segments in their offerings. Grayson cites a report by Accenture for the 2010 United Nations Global
- [Be a Better Manager: Live Abroad](https://page.org/blog/be-a-better-manager-live-abroad/) - There’s an interesting article in this September’s Harvard Business Review about how working abroad can make you a better, more creative manager. I often struggle when broad generalizations are made about people’s backgrounds that conclude they are a certain kind of manager or leader. But in this case, as someone who did not grow up in America
- [Is Your Next Boss a Senator-to-be?](https://page.org/blog/is-your-next-boss-a-senator-to-be/) - In the rise of business executives as battlers for political office, Kimberley Strassel writes in the Wall Street Journal (Why Business Bashing Has Flopped,) that anti-Washington candidates are perceived as preferable to anti-business policy makers. Fiorina, once of HP, Whitman of eBay and other business alumni running for Congress are seen as evidence of hope
- [Having the courage to foster bold visions](https://page.org/blog/having-the-courage-to-foster-bold-visions/) - Check out a recent Harvard Business Review blog post, "Principle, Bravery, and the X Factor" The author asks whether business (and business schools) focus on perfecting "content" at the expense of "context." (Context being the operating framework, i.e. the vision, in which the content, i.e. daily operations in support of that vision, occurs.) The more principled and
- [Even the Best PR Counsel Cannot Change Bad Leaders or Bad Decisions](https://page.org/blog/even-the-best-pr-counsel-cannot-change-bad-leaders-or-bad-decisions/) - When I was in graduate school, I had a professor who had a sign on his door that read: “I cannot teach something to someone who believes they already know it”. I was reminded of that sign as I read some of the blogs and comments of my fellow Page members that suggested that good
- [Go State!](https://page.org/blog/go-state/) - As a public university graduate and the proud dad of a Penn State alum, what’s not to like about the Wall Street Journal survey published Monday that said corporate recuiters prefer graduates of top public universities over those from the Ivies and big-name liberal arts schools. Recruiters said graduates of selective public universities, with Penn State on
- [Sustainability is a Team Effort](https://page.org/blog/sustainability-is-a-team-effort/) - The authors of the Kellogg study observe that – like with all key changes – it was easier to embed sustainability thinking in corporations through open employee interaction. Like all other policies, a shift to thinking in terms of the triple bottom line of economic, environmental and societal impact and performance can’t be mandated from above. No
- [Once Compartmentalized Worlds of Public Relations and Traditional Media are Merging](https://page.org/blog/once-compartmentalized-worlds-of-public-relations-and-traditional-media-are-merging/) - As a public relations professional who recently joined a “traditional" advertising agency, I found myself nodding along as I read Stuart Elliott's New York Times story about the acquisition of PR shop Kwittken & Company by MDC Partners. In fact, it's entirely congruent with how I envision the future of the communications business. In June I attended
- [Keep the Faith in Technology as a Key to GDP Expansion and Job Growth](https://page.org/blog/keep-the-faith-in-technology-as-a-key-to-gdp-expansion-and-job-growth/) - It's a very small consolation to an out-of-work American software developer to hear that high rates of unemployment are a trailing indicator of an economic recession. But as we are witnessing an uneven – some would say frail – recovery from the calamity of 2008, it's a fact that hiring new workers is often last
- [Leadership in the Age of Social Media](https://page.org/blog/leadership-in-the-age-of-social-media/) - Charlene Li says that the characteristics of what makes for a good leader doesn't change in the age of social media. She's right, if we look at the very core of leadership. As Henry Kissinger put it: "The most important role of a leader is to take on the burden of ambiguity inherent in difficult choices. That
- [Baby fever and the female career path](https://page.org/blog/baby-fever-and-the-female-career-path/) - It's nearly Labor Day and earth shattering business news is rather thin on the ground. So this Swedish study probably got more of my attention than would it would typically, due to the headline "How Baby Fever Spreads Through Offices". But a deeper look at the study reveals some insights that are important for leaders keen to
- [The Downside of Deliberating](https://page.org/blog/the-downside-of-deliberating/) - Ponder this: Deliberating has its downside. Not only does thinking it over waste time, decisions are no more accurate than if decision-makers had simply tapped their intuition. Behavioral researchers at the Kellogg School of Management concluded that too much analysis “distracts consumers from the most relevant information at hand," whether we're discerning good art from bad, rating
- [Chief Listening Officers…](https://page.org/blog/chief-listening-officers/) - Interesting Ad Age piece (linked below) on new job popping up: "Chief Listening Officers." Call it what you want, it's an important function (although frankly, don't think it's a C-level job). Examples here have Kodak and Dell with the position reporting to the CMO. My pov: big mistake. Marketing is too narrow a perspective. But,
- [Culture Cohesion Requires Front-Line Attention](https://page.org/blog/culture-cohesion-requires-front-line-attention/) - Rick Wartzman, who keeps alive the Peter Drucker management flame at Claremont University’s Drucker Institute, raised in a Bloomberg Businessweek column the need to empower workers at the lowest level possible with both “autonomy and accountability.” He quotes Drucker advocating (in his 1986 book, The Frontiers of Management) a companywide “understanding (of) shared values and, above all, mutual
- [The Power of Co-creation: A comment on Rosabeth Moss Kanter’s “Seven Truths about Change to Lead By”](https://page.org/blog/the-power-of-co-creation-a-comment-on-rosabeth-moss-kanters-seven-truths-about-change-to-lead-by/) - I’ve just read Rosabeth Moss Kanter’s piece in the Harvard Business Review where she revisits seven sayings, from Yogi Berra’s “when you come to a fork in the road, take it,” to Alice in Wonderland’s, “if you don’t know where you’re going, any road will take you there,” that she finds particularly poignant with respect to the challenges of change
- [China Then and Now](https://page.org/blog/china-then-and-now/) - What a difference a decade makes. I’ve just returned from Beijing and Shanghai (also Hong Kong – see my blog post for more on HK) 10 years after my first trip there, when I heard a parade of Chinese government speakers at an IPRA (International Public Relations Association) meeting in the Great Hall of the People.
- [Capability and the Page Authenticity System](https://page.org/blog/capability-and-the-page-authenticity-system/) - The soon-to-be released Page research on the role of the Chief Communication Officer (CCO) talks about at an inflection point for business. Everything is being turned on its head by technology, globalisation, demographic shifts and significant transformation in how enterprises operate and what value they create in the world. There are huge opportunities for engagement
- [Purpose Before Profit: Launching a Global Movement for Good](https://page.org/blog/purpose-before-profit-launching-a-global-movement-for-good/) - Nearly thirty years ago, asking business leaders about the purpose of their business would merit a nearly universal response: profit. How far we’ve come. Earlier this month at Sustainable Brands’ global flagship conference, some of the world’s biggest companies rewrote the rules of business, launching Brands for Good. As one of the pioneers of the field
- [Making My Team Stronger](https://page.org/blog/making-my-team-stronger/) - We are always looking at ways to improve what we do in corporate communications. Sometimes we accomplish that through evaluating metrics/research, looking at new tactics and strategies, trying new tools or different creative approaches. Other times, we focus on leadership development, teambuilding, and new ways of thinking that can help make a team “up its
- [The Transformational Power of Public-Private Partnerships](https://page.org/blog/the-transformational-power-of-public-private-partnerships/) - I had a powerful reminder recently of the transformational power of public-private cooperation to solve world problems and create economic opportunity. For chief communication officers (CCOs) helping their enterprises think about how to create social value, there’s a good lesson here. The occasion was a dinner in New York City celebrating the 30th anniversary of
- [7 Steps to Effectively Drive Culture from the CCO Position](https://page.org/blog/7-steps-to-effectively-drive-culture-from-the-cco-position/) - As we develop Page thought leadership, we are doing so with the expressed needs of Page members in mind. Specifically, we have clearly and consistently heard that there is an appetite not only for conceptual thought leadership relating to the CCO’s evolving role, but also for practical instruction. We know there’s a desire for insights
- [Weaponized Content Looms, But Are We Ready?](https://page.org/blog/weaponized-content-looms-but-are-we-ready/) - At last week’s #PageSpring Seminar I was joined by Ethan McCarty of Integral Communications in leading a conversation about a gathering storm for the communications profession – the weaponization of content, often at scale through viral and/or paid distribution, to misinform people. The most prominent example of this is in elections, but the risks for
- [How the CCO Drives Culture](https://page.org/blog/how-the-cco-drives-culture/) - Last week, I published the first in a three-part series of blogs on culture as an ascending focus for the CCO. That piece discussed the forces driving culture as a rising priority for our enterprises and highlighted why it is a focal point for our Page thought leadership. I asked for feedback on that and have already
- [Culture: An Ascending Focus for the CCO](https://page.org/blog/culture-an-ascending-focus-for-the-cco/) - It’s amazing how much management philosophy can change over just the course of a generation. With the exception of a few notable companies, 20 years ago, corporate culture was an afterthought. While most executives focused on priorities such as strategy, finances, and operations – not-so-coincidentally, the subjects taught in business school – culture was a
- [If Offered This Great Communications Job, Please Say ‘No’](https://page.org/blog/if-offered-this-great-communications-job-please-say-no/) - Two years ago, I humbly gave advice to incoming White House Communications Director Mike Dubke. A real pro, Dubke lasted just a few months in the job. On Friday, the sixth and latest White House communication director, Bill Shine, resigned and was exiled to Trump’s 2020 campaign in what the NY Times described as a face-saving move. Back in
- [The New CCO Podcast: The Consumerization of Work - Alan Marks, ServiceNow](https://page.org/blog/the-new-cco-podcast-the-consumerization-of-work-alan-marks-servicenow/) - If you’re interested in more conversations like this on The New CCO, subscribe on iTunes, Google Play, or Spotify. * * * How many unread emails did you return to following this long holiday weekend? The number probably soared into triple digits. Now, consider a future without any email. You return to the office from a holiday weekend
- [The Page Principles and the Government Shutdown](https://page.org/blog/the-page-principles-and-the-government-shutdown/) - With the government shutdown exceeding 30 days it’s worth asking: Are there any lessons we, as communications professionals, can learn from this ordeal? And for Page members - How do the tactics on both sides measure up to the Page Principles? As for the first question - the simple answer is NO. Neither side has
- [Welcome to the Purpose Wars](https://page.org/blog/welcome-to-the-purpose-wars/) - In business, as in society at large, good concepts tend to get corrupted unless they are operationalized in a way that allows both proponents and critics to objectively assess their role, impact and value. It happened to Corporate Social Responsibility, which, because of the way it is practiced, often is derided as "Too much C,
- [Lessons from Hamilton: Diversity, Civility and the Power of Compromise](https://page.org/blog/lessons-from-hamilton-diversity-civility-and-the-power-of-compromise/) - On January 11, Alexander Hamilton’s birthday, there are several lessons from his life that are worth noting during the stalemate in Washington over immigration policy and border security. First, let’s consider Hamilton’s status as the son of unmarried parents, who was abandoned by his father and orphaned at an early age. He was born on
- [In memory of two leaders who proved to the world that culture is a competitive advantage](https://page.org/blog/in-memory-of-two-leaders-who-proved-to-the-world-that-culture-is-a-competitive-advantage/) - Over the last several decades, I’ve been fortunate to attend more business conferences than I can remember. No matter the location, profession, industry or seniority of attendees, when the names Nordstrom or Southwest Airlines appear on stage, all eyes and ears come to attention. Large companies have an incredible capacity to capture our imagination. When
- [The New CCO Podcast: Paul Argenti & Linda Rutherford - If, When, and How to Engage on Social Issues](https://page.org/blog/the-new-cco-podcast-paul-argenti-linda-rutherford-if-when-and-how-to-engage-on-social-issues/) - If you’re interested in more conversations like this on The New CCO, subscribe on iTunes, Google Play, or Spotify. * * * More than ever, we’re seeing enterprises and their leaders speak out on social issues. This era of “woke capitalism” (courtesy: Delaney Tarr of Marjory Stoneman Douglas High School) has prompted CCOs to reevaluate if, when, and
- [Remembering 41](https://page.org/blog/remembering-41/) - It was July 1989 in Paris on the 200th Anniversary of the French Revolution. The G7 heads of state had met there for the regular consultation of the world’s seven largest economies. They joined in the celebration with the French people and viewed a spectacular parade along the Champs Elysees, complete with military jet flyovers. As
- [The New CCO Podcast: Carlos Brito - From the Brewery to the Community](https://page.org/blog/the-new-cco-podcast-carlos-brito-from-the-brewery-to-the-community/) - If you’re interested in more conversations like this on The New CCO, subscribe on iTunes, Google Play, or Spotify. * * * “What would the world miss if the company did not exist?” That was the question posed to Anheuser-Busch InBev CEO Carlos Brito by one of his own employees at a global training event in St. Louis,
- [Diverse Voices: Profiles in Leadership, Part II](https://page.org/blog/diverse-voices-profiles-in-leadership-part-ii/) - In early October, the PRSA Foundation and Museum of PR launched “Diverse Voices: Profiles in Leadership,” a book designed to help communications leaders and professionals better understand the challenges faced by minorities in the communications profession. The book features interviews with more than 40 corporate PR agency leaders and educators of diverse backgrounds. These individuals,
- [Integrity is our guide through the fog of fakery](https://page.org/blog/integrity-is-our-guide-through-the-fog-of-fakery/) - Many people feel uncertain and uneasy about 2017, in part because of growing and relentless assaults on truth, reason and decency that have fractured longstanding foundations of public communications and policymaking. This disorientation about who and what to believe is understandable, given the wrenching and largely vacuous presidential campaign of 2016. Consider that the three
- [Strange days indeed. Most peculiar, mama](https://page.org/blog/strange-days-indeed-most-peculiar-mama/) - In the week since our country named Donald Trump the 45th president, I've been reading more and articles such as the one here from the Washington Post. Its coverage concerns the attempts made by CEOs of companies large and small to accomplish two goals: 1.) Quell the fears of the employee base that voted for Clinton
- [Intertwining Organizational Clarity and Corporate Character](https://page.org/blog/intertwining-organizational-clarity-and-corporate-character/) - In May, the Institute for Public Relations released survey results in a report investigating the concept of Organizational Clarity, defined as the understanding and alignment an individual employee has about the organization and its vision, mission, values, strategy, and competitive reality. Similar to Organizational Clarity is the Page Society concept of Corporate Character, espoused in the Page Model,
- [Wanting to Change Is Necessary, but not Sufficient](https://page.org/blog/wanting-to-change-is-necessary-but-not-sufficient/) - I argued in a recent blog post that motivating an enterprise to undertake profound culture change requires leaders to cultivate a desire to avoid the negative consequences of not changing, while also laying out a vision of the positive benefits of change. For chief communication officers (CCOs), this is familiar territory. Motivation, however, is not enough. Former
- [Driving the Management of Intangible Assets](https://page.org/blog/driving-the-management-of-intangible-assets/) - We are now immersed in a new economic cycle that is already known by different names, including "Long-term Capitalism," "Applied Economics" or, as I like to refer it, "the economy of intangibles and reputation." But what is it exactly? The economy of intangibles is a new context where the roles of the company and brand
- [Navigating the World's Social Geology](https://page.org/blog/navigating-the-world-s-social-geology/) - There is a saying in the energy business: "It's all about the rocks." In other words, our business is driven by geology — we go to where the resources lie. And depending on where those resources reside in the world, the complexity of the geology can vary greatly. Navigating the geology of the deepwater Gulf
- [Corporate Communicators Can Help Make the Case for Globalization](https://page.org/blog/corporate-communicators-can-help-make-the-case-for-globalization/) - At the Arthur W. Page Society's Annual Conference in London recently, Financial Times columnist Martin Wolf declared that he thinks the "Western-dominated globalization process is coming to an end." He added that he wasn't sure if it was globalization that was ending, or just the Western leadership of it, but he attributes the change to the collapse of political
- [A Change Would Do You Good](https://page.org/blog/a-change-would-do-you-good/) - A panel discussion about change at the Page Society's Future Leaders Experience in New York last week got me thinking about how chief communication officers (CCOs) can help their enterprises make the case for change. FLE session convener Wendi Strong, former CCO of USAA, asked if it's better to focus on the negative consequences of failing to
- [The Greatest and The King: Their lessons for all of us](https://page.org/blog/the-greatest-and-the-king-their-lessons-for-all-of-us/) - With the recent passing of Arnold Palmer, only a few months after Muhammad Ali departed, we have lost two titans of sports and princes of humanity. They not only dominated their professions, they revolutionized them. And through their success they influenced lives around the world – all for the better. But one can't escape the
- [Great Coffee & Good News at Starbucks](https://page.org/blog/great-coffee-good-news-at-starbucks/) - I love Starbucks. The coffee is great and I really admire CEO, Howard Schultz. He understands the social contract companies have to deliver more than just products and profits. Schultz does that, but he also knows he has a responsibility to engage with a broad range of people — not just share owners — and
- [Building Bridges with Perspective, Compassion and Humor](https://page.org/blog/building-bridges-with-perspective-compassion-and-humor/) - The author Terry Pratchett wrote last year, "Why do you go away? So that you can come back. So that you can see the place you came from with new eyes and extra colors." Two weeks ago, about 150 Page members traveled to London for our 33rd Annual Conference to see their own world through
- [​Embracing Corporate Purpose – the New Key to Shareholder Value](https://page.org/blog/embracing-corporate-purpose-the-new-key-to-shareholder-value/) - Unilever CEO Paul Polman laid out the case for a strong business commitment to creating social value at the Page Society's Annual Conference in London earlier this month. As Eliot Mizrachi summarized on an earlier Page Turner post, at Unilever, "virtually every product has potential social value. Soap isn't only about clean bodies, but helping children
- [When the Truth Doesn’t Sell, Just Make It Up](https://page.org/blog/when-the-truth-doesn-t-sell-just-make-it-up/) - I just saw the new Clint Eastwood movie, "Sully," about the miracle landing on the Hudson River of US Airways Flight 1549 in January of 2009. It was a very entertaining movie, with a marvelous performance by Tom Hanks, in the title role of Captain Chesley "Sully" Sullenberger, who became an instant hero when he
- [​'Telling a Good Story Well' - #PageAnnual Closes in London](https://page.org/blog/telling-a-good-story-well-pageannual-closes-in-london/) - "I like to think about the work that we do as the tortoise in the race for the hope of mankind." – Richard Curtis, Award-winning Screenwriter, Director & Producer According to Melissa Fleming of the UN High Commissioner for Refugees, there are 65 million people today who have been forcibly displaced from their homes due to
- […Or Are We? Purpose, People & Profits = #PageAnnual Day Two in London](https://page.org/blog/or-are-we-purpose-people-profits-pageannual-day-two-in-london/) - "If a company can't explain its purpose, then what's the purpose of that company?" – Paul Polman, CEO, Unilever If you missed it, check out our Day One recap, "We're All Screwed." Kicking off a day that swept from businesses serving a broader societal purpose to the intractable inability of capitalism to serve the interests
- [​We're All Screwed...#PageAnnual Opens in London](https://page.org/blog/were-all-screwed-pageannual-opens-in-london/) - "It was all insane. The referendum was an asinine idea…I think we are screwed." – Martin Wolf, Chief Economics Commentator, Financial Times It wasn't all doom and gloom, but the profound economic impact that the current social and political environment is likely to trigger was front and center on this first day of the Page
- [Cybersecurity Requires a Strategic Chief Communications Officer](https://page.org/blog/cybersecurity-requires-a-strategic-chief-communications-officer/) - Hackers steal way more than data, if you let them. But a well-prepared CCO has the potential to make all the difference. Brandie Claborn leads communications for Intel Security and in her latest Medium post she shares why cybersecurity requires a strategic CCO to partner cross-functionally to balance the needs of the c-suite with those
- [Truthiness](https://page.org/blog/truthiness/) - Many Americans are disillusioned with the demeaning, vapid and fabulist rhetoric of the presidential race. While there may be nothing we can do to change the candidates themselves, we should ask one thing of the people speaking on their behalf: Don't lie. In an increasingly fact-free world, it seems there are more equivocations, "Four Pinocchios"
- [The Baton Has Been Passed](https://page.org/blog/the-baton-has-been-passed/) - I've often said, since joining the Arthur W. Page Society 20 years ago, how lucky we are that our founders are still living. They continued to be engaged as actively as their health and schedules permitted, and we benefited from their guidance and encouragement. As of Tuesday, when Ed Block passed away, I can no
- [Chinese Censors Take on the Nation’s Netizens](https://page.org/blog/chinese-censors-take-on-the-nations-netizens/) - The battle between netizens and the government for control of content on China’s burgeoning social media outlets is heating up. China’s state-run news agency, Xinhua, fired a broadside this week at Chinese internet companies, urging the police and other regulators to do more to clean up “poisonous rumors” on the nation’s websites. This comes just
- [How Well Did TEPCO Perform?](https://page.org/blog/how-well-did-tepco-perform/) - Last March, I blogged on “Page Turner” about the challenges and opportunities for Tokyo Electric Power Company (TEPCO) as it tried to deal with the early days of its crisis in Japan. We wanted to see how well they did in seizing the opportunities I offered up back then as we launch our new Page
- [Subsistence Diets for CEOs, Politicians & Aardvarks](https://page.org/blog/subsistence-diets-for-ceos-politicians-aardvarks/) - Frank Bruni in Sunday’s New York Times makes an interesting comparison between politicians and aardvarks. You can’t expect a person running for office to put aside his talking points, Bruni says, because “that’s like asking an aardvark to go easy on the ants. A species can’t be denied its subsistence diet.” I wonder if we can’t apply
- [A Glass Half-Full – Leading with Positivity](https://page.org/blog/a-glass-half-full-leading-with-positivity/) - I recently read Anthony Tjan’s HBR blog post, “Learning Optimism with the 24x3 Rule” on the characteristics of leadership; his focus on optimism as the key to being an inspirational leader really struck a chord with me. When I first moved to North America for business reasons, having spent my entire earlier career working in Europe, I
- [Reputation Management at News Corporation: Murdochs in the Spotlight](https://page.org/blog/reputation-management-at-news-corporation-murdochs-in-the-spotlight/) - The conventional wisdom in a reputational crisis that threatens an organization or brand is to be contrite, be truthful, and be swift. One further consideration that’s not often talked about: be complete. Hold nothing back. With the possible exception of that final consideration, Rupert Murdoch’s communication team appears to be doing all that they should to respond
- [A Celebration of Civility at the End of a Life Well Lived](https://page.org/blog/a-celebration-of-civility-at-the-end-of-a-life-well-lived/) - I love this sentence from a Washington Post report on Betty Ford's memorial service: Betty Ford, a self-proclaimed “ordinary" woman who never cared for political life but made a liberating adventure out of her 30 months as first lady, died Friday at age 93. America's love affair with one of its most iconoclastic first ladies has poured
- [Betting in this Casino?](https://page.org/blog/betting-in-this-casino/) - An editorial in today’s New York Times suggests that AT&T is using its philanthropic and political contributions to drum up support for its proposed merger with T-Mobile. To which, some might be tempted to quote Captain Renault from “Casablanca,” — “I’m shocked, shocked to discover that there’s gambling in this casino!” But the facts are a little
- [Welcome to Our Tea Party](https://page.org/blog/welcome-to-our-tea-party/) - If there’s a communicator’s equivalent to the Tea Party, we might have seen its manifesto in the form of a recent report by Dalberg Global Development Advisors, entitled The Single Bottom Line. If you think social programs are doing your corporations any good, think again, contend authors Daniel Altman and Jonathan Berman. Their message to CCOs: Profits, not
- [Are Digitizing Executives Their Own Whistle Blowers?](https://page.org/blog/are-digitizing-executives-their-own-whistle-blowers/) - While journalists and the public are poring through 24,000 pages of Sarah Palin’s e-mails, corporate communicators may well be asking, could it happen with us? Are there e-mails bouncing around in and out of our offices that could come back to haunt us? And—scary to contemplate, but—is the boss tweeting personally, without our knowledge and
- [Nokia CEO Shows a Trait that a CCO has to Love: Sisu](https://page.org/blog/nokia-ceo-shows-a-trait-that-a-cco-has-to-love-sisu/) - The CEO who metaphorically jumped off a burning platform into a dark and uncertain sea earlier this year has come up for air. He holds aloft a smartphone, the product that he says is a symbol of the answer to save his company, and he’s very compelling. If anybody gets the value of leadership communication,
- [IBM’s Centennial Ad—Some Lessons for CCOs](https://page.org/blog/ibms-centennial-ad-some-lessons-for-ccos/) - June 16, 2011 was an important day for IBM – the 100th anniversary of our founding. It was also a significant day in the world of publishing. Not only is it observed around the world as “Bloomsday,” marking the date in 1904 on which the fictional events in James Joyce’s Ulysses take place in Dublin…
- [Renault “Spy” Case Reveals Severe Culture Failure](https://page.org/blog/renault-spy-case-reveals-severe-culture-failure/) - Seemingly out of the blue, Renault, the French car maker, fires three senior managers for alleged industrial espionage, accusing them of selling secrets about the company's electrical vehicle program. The story hit like a bomb. In a television interview, asked if he had concrete evidence, CEO Carlos Ghosn said certainties (“certitudes”) lay behind the action.
- [PR Deserves a Seat at the Product Planning Table](https://page.org/blog/pr-deserves-a-seat-at-the-product-planning-table/) - Art Markman's Harvard Business Review blog on the need for products to communicate properly with end users is spot on. Cleverly entitled 'Develop Products that Communicate Effectively,' Markman's piece argues that people will only use products that are 'easy to communicate with.' Elevators are one example. The light button tells us an elevator is coming. And
- [Not Building Reputation Squanders Shareholder Value](https://page.org/blog/not-building-reputation-squanders-shareholder-value/) - I have suggested on several occasions in these blog posts that reputation is and should be a differentiator of value. In fact, reputation, which is comprised of intangible assets, the primary source of value of an organization, can build disproportionate value for the organization. This means that one organization can take value that might otherwise
- [Burson-Marsteller and Facebook: Lessons Learned Again](https://page.org/blog/burson-marsteller-and-facebook-lessons-learned-again/) - I have been following with great interest the recent coverage of Burson-Marsteller’s ill-advised anti-Google campaign for its client Facebook. I plan to use it as a case example for my strategic communication class in the fall. Some blog posts I’ve seen have criticized those in the academic community for opining on the case, claiming that
- [Can You Counsel with Your Mouth Shut?](https://page.org/blog/can-you-counsel-with-your-mouth-shut/) - Chet Burger, one of the great corporate counselors of our time, told me at least 30 years ago that if I wanted to win the confidence of a potential client, I needed to talk less and listen more. I took his advice. I told my young associate before we went into our next client pitch,
- [Key Traits a CEO Needs Today – and How CCOs Can Help](https://page.org/blog/key-traits-a-ceo-needs-today-and-how-ccos-can-help/) - We know from research and experience that CEOs – with their individual leadership styles, their passions and areas of constant or temporary focus – make an enormous difference in the companies they head. Even their foibles rub off and leave a mark. The CEO wears red braces. Pretty soon a lot of people, and most
- [Competitive PR is Not a Binary Sport: Exploring the Assignment-Gone-Wrong at Burson-Marsteller](https://page.org/blog/competitive-pr-is-not-a-binary-sport-exploring-the-assignment-gone-wrong-at-burson-marsteller/) - Before we channel even one of Arthur Page's principles, there are some practical lessons to be learned about the ill-fated Facebook/Burson-Marsteller campaign to expose and de-position Google. The fact is, PR is a competitive function. And while we'd all hope for better from our peers at Facebook and B-M, this is more a case of incompetence than malpractice.
- [Reputation Institute Finds Media Have “Zero” Impact on Reputation](https://page.org/blog/reputation-institute-finds-media-have-zero-impact-on-reputation/) - The Reputation Institute has published its newest and largest study of reputation, and one of the results should stimulate quite a discussion among PR professionals. The RI study finds that the media’s impact on a company’s reputation among consumers is “zero”. The important factors in reputation for consumers are direct experiences with the company and the
- [Must CCO’s Be Cassandra at the C-Suite Table?](https://page.org/blog/must-ccos-be-cassandra-at-the-c-suite-table/) - The Coast Guard report on blame for the Gulf oil spill reaffirms a crisis verity: somewhere in the story there’s almost always the revelation that two organizational factors—company culture and leadership communications—are significant elements in achieving workplace safety and product reliability. In its 288-page study, the Coast Guard said Deepwater Horizon and its owner “had serious safety
- [Diverse Voices: Profiles in Leadership, Part I](https://page.org/blog/diverse-voices-profiles-in-leadership-part-i/) - In early October, the PRSA Foundation and Museum of PR launched “Diverse Voices: Profiles in Leadership,” a book designed to help communications leaders and professionals better understand the challenges faced by minorities in the communications profession. The book features interviews with more than 40 corporate PR agency leaders and educators of diverse backgrounds. These individuals,
- [Culture Interrupted](https://page.org/blog/culture-interrupted/) - Globalization. Digital disruption. Consumer activism. Activist investors. Aging population. Geopolitical instability. Economic volatility. No matter the nature of a company today, the unprecedented rate of external and internal disruptors is clear. With these constantly increasing and varied forces, organizations are required to transform more frequently than ever before to stay both competitive and profitable, while
- [Hurricane Michael highlighted the growing diversity of corporate responses to natural disasters](https://page.org/blog/hurricane-michael-highlighted-the-growing-diversity-of-corporate-responses-to-natural-disasters/) - Arriving on the heels of Hurricane Florence, Hurricane Michael proved again that companies are making significant commitments to relief and recovery efforts in the wake of natural disasters. Our roundup of Hurricane Florence corporate response efforts covered some innovative ways that companies are reacting to disasters. Unfortunately, we’re already revisiting the topic with a snapshot of how
- [The New CCO Podcast: From Tragedy to Activism](https://page.org/blog/the-new-cco-podcast-from-tragedy-to-activism/) - If you’re interested in more conversations like this on The New CCO, subscribe on iTunes, Google Play, or Spotify. We’ve seen the same mass shooting narrative play out time and time again. The tragedy occurs, the news media cover it for a while, there is some obligatory discussion of remedies, and eventually the story fades from our national
- [Yesterday, I Met My Heroes](https://page.org/blog/yesterday-i-met-my-heroes/) - Yesterday, I met my heroes. For those of you who have known me throughout my life and career, it might surprise you that it took 47 years to say that. I’ve been privileged enough to meet Hollywood celebrities, work alongside corporate titans, meet and learn from three Nobel Prize winners and reach fanboy status with
- [The swoosh heard ‘round the world](https://page.org/blog/the-swoosh-heard-round-the-world/) - - By Carol Cone and Kristin Kenney, Senior Associate at Carol Cone ON PURPOSE Taking a knee made Nike stand up. As brand activism becomes commonplace – even expected – it’s an optimal moment to unpack the factors that spur companies to stand up for something that matters. Enter Nike and Colin Kaepernick, with a contentious new campaign and
- [The New CCO Podcast: Bringing Main Street to Wall Street with Joe Carberry of Charles Schwab](https://page.org/blog/the-new-cco-podcast-bringing-main-street-to-wall-street-with-joe-carberry-of-charles-schwab/) - If you’re interested in more conversations like this on The New CCO, subscribe on iTunes, Google Play, or Spotify. Charles Schwab disrupted the brokerage industry in 1971 when he founded his firm, bucking conventional wisdom by drastically lowering trade commissions. His reasoning was simple: clients deserved better. His devotion to the client experience stands as the hallmark of
- [Two Profiles in Leadership](https://page.org/blog/two-profiles-in-leadership/) - This past weekend we were blessed to have two stunning examples of what leadership really means. In this day and time, boy do we need them. The first of these was impossible to miss. The passing of Senator John McCain dominated the news over the weekend, as well it should. McCain, whom many called the
- [Is Journalism Perfect?](https://page.org/blog/is-journalism-perfect/) - Last Thursday, more than 350 newspapers took a stand in support of the First Amendment to the U.S. Constitution and the importance of a free press to freedom and democracy. Page is proud to have joined 11 other public relations organizations in issuing a statement of support. Page is not a newcomer to this topic. More than
- [The New CCO Podcast: Evolving the Page Brand with Page Chair Aedhmar Hynes](https://page.org/blog/the-new-cco-podcast-evolving-the-page-brand-with-page-chair-aedhmar-hynes/) - If you’re interested in more conversations like this on The New CCO, subscribe on iTunes, Google Play, or Spotify. Page unites a growing group of the top communicators from around the world. As our numbers rise, we’re also evolving into a more dynamic organization. One that is more global and inclusive of a diversity of thought. One that
- [The New CCO Podcast: LinkedIn on Social Media’s Social Responsibility](https://page.org/blog/the-new-cco-podcast-linkedin-on-social-medias-social-responsibility/) - If you’re interested in more conversations like this on The New CCO, subscribe on iTunes, Google Play, or Spotify. Social media companies face lingering questions about the privacy and security of their platforms in the wake of the Cambridge Analytica scandal and the 2016 presidential election. What is the current standard for privacy? Who has access to the
- [Seek the Truth](https://page.org/blog/seek-the-truth/) - Too many of us and our fellow citizens are going through life with a soldier’s mentality instead of a scout’s mindset. That’s the thesis of this thoughtful article by Julia Galef. The basic idea is this: The soldier’s job is to fight for the cause, not to question it. When information that doesn’t support the accepted thesis appears,
- [​Is Business Reporting Dead? Let’s Hope Not](https://page.org/blog/is-business-reporting-dead-lets-hope-not/) - In response to Steve Pearlstein’s important column in the Washington Post proclaiming “the death of business reporting,” I have to say, as I know he would agree: I certainly hope not. Responsible business journalism plays an important role in informing the public and holding businesses accountable in the same way that political and policy journalism does for
- [#ICYMI: The New CCO Podcast Season 2](https://page.org/blog/icymi-the-new-cco-podcast-season-2/) - Season 2 of The New CCO podcast is now live! We’re excited to expand on the inaugural series with more in-depth interviews with leading CCOs, plus interviews and panel discussions that will take you inside our live events. If you haven’t already, subscribe in iTunes and Google Play and get The New CCO delivered directly to your podcast feed. In case
- [The New CCO Podcast: The Intersection of Life and Living](https://page.org/blog/the-new-cco-podcast-the-intersection-of-life-and-living/) - If you’re interested in more conversations like this on The New CCO, subscribe on iTunes, Google Play, or Spotify. LIXIL is a company you’ve probably never heard of, but whose products are all around you. The Tokyo-based company manufactures building and housing products: everything from toilets to buildings. LIXIL was born in 2011 through a merger of five
- [What’s Going On At Page? Aedhmar Hynes Shares Her Thoughts](https://page.org/blog/whats-going-on-at-page-aedhmar-hynes-shares-her-thoughts/) - Page Chair Aedhmar Hynes, CEO of Text100, is leading us through a really pivotal time marked by a revitalized brand, new programs like the Page Learning Lab, and efforts to advance diversity in the profession. In her first video update, Aedhmar offers a look in on the work that Page is doing to serve its
- [Are We Providing “Exquisite Answers to the Wrong Problems?”](https://page.org/blog/are-we-providing-exquisite-answers-to-the-wrong-problems/) - Last year Harold Burson did an interview with Boston University Professor Don Wright in which he said that a critical fault in our field is that we provide “exquisite answers to the wrong problems.” Intrigued by this phrase, I emailed the 97-year-old founder of Burson-Marsteller and asked him what he meant. He explained in this video that
- [Purpose AND (not OR) Profit: Wise Words from Bill George](https://page.org/blog/purpose-and-not-or-profit-wise-words-from-bill-george/) - Pressure continues to mount on public companies to create social value. This is a good thing. For too long, the quarterly earnings expectations of investors and boards have tyrannized CEOs into an unhealthy focus on short-term financial results. A broader view of corporate responsibility to create value for society, not just customers and shareholders, leads
- [Changing Times Require a New Approach to Professional Development](https://page.org/blog/changing-times-require-a-new-approach-to-professional-development/) - Data ownership questions, a shift to influencer marketing, the emergence of artificial intelligence - all evidence of a rapidly changing communications environment. And in that environment, it’s no secret that the most successful communicators will find ways to stay ahead of the curve, building teams and leveraging tools to usher their organizations into the future.
- [We are Page](https://page.org/blog/we-are-page/) - Below are the remarks given by Aedhmar Hynes, CEO of Text100 and Chair of Page at the 2018 Spring Seminar in New York City where she shared the new Page brand and told the story behind it. You can also watch her remarks here and at the end of this post. The power of communications has never been
- [The Unrivaled Power of a Glassdoor Review](https://page.org/blog/the-unrivaled-power-of-a-glassdoor-review/) - -An Intimate Conversation with Glassdoor’s Dawn Lyon Containing Invaluable Tips for CCOs and Agency CEOs Alike –Cody: What is the 20,000-foot view of how Glassdoor came to be?Lyon: We like to say we've turned the lights on inside companies, to give everyone an opportunity to look in. In 2007, we were starting to see reviews on other sites. Our founders thought,
- [Speakers’ Network Provides New Link to the Classroom](https://page.org/blog/speakers-network-provides-new-link-to-the-classroom/) - In ten years of teaching, I have learned many lessons. One of the most important insights I have gained is that students desperately need real-world examples to bring life to the theories and concepts presented by their professors and found in their textbooks. To paraphrase the boxer Mike Tyson, theories are great until you get
- [CEO Activism: Remaining Neutral Is No Longer an Option](https://page.org/blog/ceo-activism-remaining-neutral-is-no-longer-an-option/) - - By Roger Bolton and Steve Cody In the past, when CEOs spoke out on policy issues, it tended to be on those that affected their business – tax and trade policy, for example. They rarely took a stand on social issues, which were deemed to be out of their range of authority and interest. Those issues also
- [What's Your 'Red Vest' Moment?](https://page.org/blog/whats-your-red-vest-moment/) - - An intimate chat with Lowe's CCO Colleen Penhall who describes how the corporation arrived at its Purpose as well as tips you can follow – Steve: What are the origins of Lowe's corporate purpose? Colleen: Four years ago, we were going through a number of acquisitions and found ourselves asking “how do we galvanize
- [What’s Next for the Arthur W. Page Society?](https://page.org/blog/whats-next-for-the-arthur-w-page-society/) - Last week, I was honored to be elected as the 2018 Chairman of the Arthur W. Page Society. At Page, we bring communications professionals together with the shared purpose of having a lasting effect on the world through the strategic advice we give to the enterprises we serve. I believe the Page Society must evolve to
- [Finding Common Ground with Civility at #PageAnnual](https://page.org/blog/finding-common-ground-with-civility-at-pageannual/) - We live in a time of extreme polarization. Some of the first people to agree to that sentiment at #PageAnnual were former Senator Barbara Boxer, D-CA, and Ari Fleischer, former White House Press Secretary to President George W. Bush, as they addressed the challenges the United States faces in maintaining a sense of “community” on
- [Mind the Gap – Conversations Overheard at #PageAnnual](https://page.org/blog/mind-the-gap-conversations-overheard-at-pageannual/) - We are living in a paradox. Today, we are more connected than we have ever been. Yet, the disconnect that divides the world has never been more obvious. It has become paramount to work toward integrating the differing opinions and voices into a productive framework. Page Society Chairman Dave Samson of Chevron drove home the
- [Culture, Strategy and Purpose – and “Our Hill”](https://page.org/blog/culture-strategy-and-purpose-and-our-hill/) - Why is it increasingly so important for companies to be clear about their culture, their strategy and above all their purpose – about who they are, how they run their business and the very core reason for their being – as well as about the role they play as an integral part of society? Let
- [There’s No “I” in Team](https://page.org/blog/theres-no-i-in-team/) - There was once a time when companies could effectively tell their story through a traditional advertising or public relations campaign. Companies would disseminate their pitch to consumers in hopes of converting them into customers. Number of sales was usually the only metric that mattered. The role of CCO has evolved significantly, creating an environment where companies are
- [Guidelines for Corporate Response to Natural Disasters](https://page.org/blog/guidelines-for-corporate-response-to-natural-disasters/) - Two weeks ago, as Hurricane Harvey’s floodwaters rose throughout greater Houston, corporate communications executives from around the country gathered on a conference call to discuss the most effective approaches to responding to the unfolding natural disaster and its aftermath. Convened by the Arthur W. Page Society, leaders from Sprint, Chevron, AFLAC and more compared notes
- [There’s Hope for Us Yet: Page Members Search for Community in San Diego](https://page.org/blog/theres-hope-for-us-yet-page-members-search-for-community-in-san-diego/) - In a year rife with civil unrest and political conflict, it’s begun to feel like the U.S. (and we’re not alone) is trending toward tribalism in its handling of the major challenges of our time. The immigration debate is billed as “us” vs. “them.” Same with taxes. Healthcare. Terrorism. Debt ceiling. Even our elections long
- [Harvey, Irma – CCOs helping companies respond](https://page.org/blog/harvey-irma-ccos-helping-companies-respond/) - As the recovery continues in Texas and Louisiana from Hurricane Harvey, Florida and points north are bracing for landfall of Hurricane Irma. Hundreds of companies have donated many millions of dollars in cash, goods and services to help employees, customers and communities affected by Harvey, and they are bracing to do the same for Irma
- [Leadership Lessons for Future CCOs](https://page.org/blog/leadership-lessons-for-future-ccos/) - The Future Leaders Experience is a unique two-year learning program designed to prepare the next generation of CCOs. Participants from the 2017-2018 class will be sharing about their experience via Page Turner. The following article is from Julie Miller, vice president, communications, Intuit. Like many Communications professionals, I’ve put investing time to build myself and my network near the
- [What’s a high-performing communication team?](https://page.org/blog/whats-a-high-performing-communication-team/) - Years ago, when I was being recruited to build a “world-class global communication team” at one organization, I asked my interviewers, all senior executives, how they would define success against that goal. Their responses were akin to former U.S. Supreme Court Justice Potter Stewart’s vague standard for illegal obscenity – essentially, I’ll know it when
- [CEO Power – Driving the Public Agenda](https://page.org/blog/ceos-are-speaking-up-and-speaking-out/) - Since my comments on CEO activism in this space last week, and a similar piece on LinkedIn that drew many likes and comments, a number of others have weighed in, including Page Society member Richard Edelman, writing in his 6 a.m. blog; David Gelles in the New York Times; and Rana Foroohar in The Financial Times. Together, they make the case that CEOs
- [CEO Activism – Good for Business and Society](https://page.org/blog/ceo-activism-good-for-business-and-society/) - President Trump’s decision to disband his business advisory councils in the face of CEO activism is just the latest development in a trend: CEOs increasingly are speaking out on social issues. They may prefer, as Alan Murray suggested in a thoughtful report this morning, “to avoid controversy, for the sake of their businesses.” But increasingly, CEOs realize
- [“Regular Order” – the Key to Compromise and Progress](https://page.org/blog/regular-order-the-key-to-compromise-and-progress/) - The central recommendation in Sen. John McCain’s dramatic floor speech pleading for bipartisanship was for a return to “regular order.” This seemingly arcane procedural reference has significant implications, not only for legislative proceedings in Washington, but also for corporate communication and reputation management. Regular order refers to following the Senate rules, which provide for open process and
- [Democracy, Freedom, Economic Opportunity and Social Justice: That’s Worth Celebrating](https://page.org/blog/democracy-freedom-economic-opportunity-and-social-justice-thats-worth-celebrating/) - The Bastille Day celebration attended by President Trump and President Macron brought back vivid memories of the 200th anniversary of the French Revolution, celebrated in Paris on July 14, 1989. I was there as a part of the U.S. delegation to the G7 Economic Summit, the 15th such gathering of the world’s greatest economic powers. I recall
- [It’s Miller Time!](https://page.org/blog/its-miller-time/) - If you’re a beer fan, this is a great time to be alive. There’s more craft brewing going on than ever before and that means a broader variety of types and styles to enjoy. Even legacy brewers are getting into the craft game. It’s a “golden” age. MillerCoors is among those that have seized on
- [Harnessing the Power of Purpose](https://page.org/blog/harnessing-the-power-of-purpose/) - At the Spring Seminar, in our series of workshops, we had a solid exchange on corporate purpose. I’d like to share what I covered in a scene-setting talk at the purpose workshop. In a recent Ernst and Young study, purpose was defined as an “aspirational reason for being, that is grounded in humanity and inspires
- [The Gathering Storm](https://page.org/blog/the-gathering-storm/) - Communications has never been more exciting. The digital world means information is shareable instantly, globally, and sometimes painfully, for corporations, governments and individuals. Within the enterprise, in a climate of scrutiny, where transparency has become a mantra rather than a buzzword, and where stakeholders are just one click away, effective management of information has become
- [‘Sunny side greed’? Business is good at general good](https://page.org/blog/sunny-side-greed-business-is-good-at-general-good/) - It's almost a ho-hum axiom: social responsibility is a win-win deal. Enterprise interest action can be purposed as social benefit action.That was the case charted in my two books on corporate greening. My point (way back in the 1990s) was that free enterprise could more aggressively anticipate public value impact and turn threatening environmental situations into
- [Isn't Stakeholder Risk a CCO Responsibility?](https://page.org/blog/stakeholder-risk/) - Truth and trust. Two words, Jack Welch told Page members, sum up the role of enterprise leadership communication. His comment at Page's 2015 Spring Seminar echoes a post-Depression era speech of Arthur W. Page. The chief communicator of the nation's biggest company in 1936 nailed the nexus of truth-telling to the recovery and forward basis of
- [Coffee & Courage: Starbucks Shows Why Corporate Character Matters](https://page.org/blog/coffee-courage/) - The Page Model tells us that the CCO's role begins with defining, curating and instilling corporate character - the beliefs, the values, the culture, the purpose and the actions that define an enterprise. At the 2014 Page Society Annual Conference we heard from Corey duBrowa of Starbucks about its partnership with Arizona State University covering tuition fees for
- [Does Your Company Live Its Values?](https://page.org/blog/does-your-company-live-its-values/) - There are many reasons companies ignore their own values. Many leaders don't really believe the stated values and instead live by an unstated set of principles that are much more expedient – often driven by short-term financial gain. Others simply don't take the time to think through carefully how to bring those values to life.
- [The CVS Health Case Study: A Test of Corporate Character](https://page.org/blog/cvs-health-case-study-2015/) - The following blog post was authored by Maggie Christ, Renáta Sándor and Andrew Tonne, whose case study was awarded the Jack Koten Page Principles Case Study Award for their entry into the 2015 Case Study Competition in Corporate Communications. They are students in the M.A. in Public Relations and Advertising program at DePaul University and will graduate
- [Leadership Communications - Exercising Wise Use of Power](https://page.org/blog/leadership-communications-exercising-wise-use-of-power/) - Recently, I was asked deliver the opening keynote at Eurocomm 2015 in London, a conference organized by the Europe, Middle East and North Africa chapter of the IABC. I talked about leadership communications, starting by stating my belief that, just as you can't lead if you can't communicate, the obverse is as true: if you
- [2015 Spring Seminar: Charting the Future of the CCO](https://page.org/blog/2015-spring-seminar-future-of-the-cco/) - This year's Spring Seminar was my second as chairman, and I was honored to once again welcome over 300 Page and Page Up members and guests to a conference that somehow gets better each year. As you may have read in the days since, I was called away to duty and had to miss many
- [Earth Day 2015](https://page.org/blog/earth-day-2015/) - Today is Earth Day, and I can’t help but remember the late Page Society Hall of Fame member, Marilyn Laurie, who was a key member of the small band of activists who founded the first Earth Day 45 years ago, when a million people crowded into Central Park to bring awareness to the need for environmental
- [Jack Welch on the Vital Role of the CCO](https://page.org/blog/jack-welch-on-the-vital-role-of-the-cco/) - “Chief Communications Officers used to be firemen and firewomen," Jack Welch said as he took the stage to close out the 2015 Spring Seminar. Through his 60 plus years in business, the former Chairman and CEO of General Electric—and now Executive Chairman of the Jack Welch Management Institute—is very much in tune with how the
- [Spring Seminar Day 2: Speaking Truth and Leading with Emotion](https://page.org/blog/spring-seminar-day-2/) - It’s hard to believe that the annual 2015 Arthur W. Page Society Spring Seminar has come to a close. The second day’s lineup was filled with another trove of impressive speakers and more thought-provoking discussion among the attendees. Again, we explored the key questions: How can CCOs make themselves indispensable to their organizations? How can
- [Spring Seminar Day 1: What Does the Future Hold?](https://page.org/blog/spring-seminar-day-1-what-does-the-future-hold/) - Day one of the 2015 Arthur W. Page Society Spring Seminar is in the books. The driving theme behind today's sessions focused on the reality that every CCO is operating in an increasingly complex and rapidly changing business environment. With this change, of course, comes uncertainty. So, this year, we set out to explore a
- [Pick Your Boss Wisely](https://page.org/blog/pick-your-boss-wisely/) - Former IBM and Page Society colleague Bob Waite’s touching tribute to his former boss, Sen. Ed Brooke, R-MA, who passed away recently, got me thinking about the many great bosses I’ve been privileged to serve. Like my friend, Bob, I learned something from each of them, and probably “never quite expressed fully the gratitude [I] felt for them.” By coincidence, the same day
- [Ketchum and Russia](https://page.org/blog/ketchum-and-russia/) - I was glad to see Ketchum’s representation of Russia come to an end, because it seemed clear that the Putin regime was not liberalizing, but actually regressing. I don’t fault Ketchum for taking on the assignment in the first place. In fact, I spoke out in the firm’s defense when it was criticized for helping
- [Tell the Truth](https://page.org/blog/tell-the-truth-021/) - This is the first Page Principle: Tell the truth. It sounds simple, but it's not always easy. (I've made this point here before.) As Michael Josephson, founder of the Josephson Institute of Ethics and one of the leading ethicists in the world, notes in a recent post: “Most people, even good people, lie at least occasionally." (Disclosure: I've just been named chair-elect
- [In Memory of Page Member Tom Kowaleski](https://page.org/blog/kowaleski/) - A dear friend and revered colleague, Tom Kowaleski, passed away unexpectedly on Tuesday at the age of 63 when he suffered a heart attack while hiking with his beloved wife, Diane, in Scottsdale, Arizona. Tom was truly a leader in the Arthur W. Page Society, which he joined 11 years ago when he was leading
- [A More Global, Diverse Page](https://page.org/blog/a-more-global-diverse-page/) - When I was elected Chairman of the Arthur W. Page Society last year, many members told me that Page should be more diverse, so that we can benefit from the breadth of knowledge and experiences of our peers from around the world. Member surveys have shown that similar sentiment exists right across the Society. Our
- [Communicating Through Change: How Stakeholder Engagement Cleared the Runway for a Merger](https://page.org/blog/communicating-through-change/) - Mergers are historically difficult processes because of the negative association with loss. The loss of an entity, the loss of friends, co-workers and even more importantly, the loss of jobs can cast a negative shadow on what is often a necessary and beneficial act. The merger between American Airlines and US Airways didn't escape this
- [The Making of a Movement](https://page.org/blog/the-making-of-a-movement/) - By Carol Cone and Alana Burns A couple of weeks ago at the Page Annual Conference, we led a discussion on what it takes to create a movement. And the consensus was unanimous: it’s not easy. It’s especially challenging around the issue we were dealing with, lung cancer in women. Lung cancer is the #1
- [Authentic Advocacy at ABB - From Almost Bizarre Bravado to All Back to Basics](https://page.org/blog/authentic-advocacy-at-abb/) - Preparing for the honor of sharing defining professional experiences with my esteemed peers at the Annual Conference of the Arthur W. Page Society, I was struck once again by how much of a perfect storm we had faced at ABB Ltd about a decade ago. The period saw a rapid unraveling of a corporate house
- [Spring Seminar – Worth the Time!](https://page.org/blog/worth-the-time/) - I attended the Arthur W. Page Society Spring Seminar in New York a couple weeks ago, as well as the Learning Community event just before the seminar. Wow, so much great content and conversations, where do I begin? Peter Thonis, EVP & CCO for Verizon, set the bar for the event high with the keynote at the
- [Ready for this? Is it real—or is it P.R.?](https://page.org/blog/ready-for-this/) - “I’ve always seen that more as P.R. than reality.” Well, there you go again, business news reporter… Here’s a story that made the banner position at the top of the New York Times business page quoting an investor’s view of Pepsico CEO Indra Nooyi’s management appointments, as a smart move away from the company’s “nutritional products” message. The investor,
- [Vision Provides a Destination, but Values Provide the Compass](https://page.org/blog/vision-provides-a-destination-but-values-provide-the-compass/) - The Arthur Page Society Future Leaders Experience gathered recently at the College of Charleston, the fourth of six sessions for the group. In the three-day meeting the group of rising communication stars considered: “Building a Strong Foundation: Values for Our Companies, Our Profession and Ourselves.” Through a series of case studies, interaction with Page leaders
- [I sure hope Target doesn't send my wife coupons for grave blankets](https://page.org/blog/i-sure-hope-target-doesnt-send-my-wife-coupons-for-grave-blankets/) - In what may be the ultimate example of George Orwell’s prediction about Big Brother knowing everything about everyone, Target Stores figured out a teen was pregnant before her dad did. The story is a sobering tale of how ‘rich’ data has become, how sophisticated algorithms are nowadays and, yes, how devious major retailers are in anticipating
- [From the Inside Out – Building an Enlightened and Authentic Social Company](https://page.org/blog/fromtheinsideout/) - I attended the Arthur W. Page Society West Coast Social Media Summit at eBay a couple weeks ago and left energized; not so much in terms of the details of where we are today, but in terms of the vision of where we are headed in the future. This phenomenon of social media and how
- [Can You Talk Your Boss Out of Pre-Crisis Decision?](https://page.org/blog/precrisisdecision/) - Can consultants to leaders, including chief communication officers engaging with CEOs, keep bosses from creating crises? Sometimes, sure. Corporate communicators with earned respect for protecting the chief’s plans, programs and reputation can steer him or her away from decisions that won’t hold up under the backfire of stakeholders. Talking truth to power and proving it
- [New Leadership Style – Command and Collaborate – an “AND” Model](https://page.org/blog/new-leadership-style/) - In a blog how business leadership for a world of complexity and change was discussed at the recent World Economic Forum in Davos, INSEAD business school professor Herminia Ibarra says it is no longer about reinvention but about adding elements to the old model. Her Harvard Business Review article said a study of prized leadership attributes at Bloomberg
- [Do We Need to Do a Better Job of Shutting Up?](https://page.org/blog/do-we-need-to-do-a-better-job-of-shutting-up/) - Adam Lashinsky's new book, “Inside Apple: How America's Most Admired - and Secretive - Company Really Works,” describes how Apple's obsession with secrecy is central to its success. In the introduction to the Fortune magazine book excerpt, Lashinsky notes the irony of the disconnect between Apple's secrecy and its status as the most admired company in the
- [The Inextricable Relationship between Innovation and Communications](https://page.org/blog/the-inextricable-relationship-between-innovation-and-communications/) - Innovation is one of those concepts that can be hard to define, but easy to recognize. We typically think about innovation in the context of design or R&D – the latest consumer electronics breakthrough or the newest medical marvel with the potential to save lives, for example. What may be less obviously apparent is the
- [Learning from Last Year’s Reputation Meltdowns](https://page.org/blog/learning-from-last-years-reputation-meltdowns/) - Looking at the 2011 reputation meltdowns listed by Kellogg School of Management professor Daniel Diermeier in his trenchant blog, I’m reminded of rule no. 1 of crisis psychology: pressure makes you stupid, and sustained public pressure makes you even more stupid. There is more to it than shrinking your mental systems down to flight-fight mode, of course.
- [Understanding What Hurts You](https://page.org/blog/understanding-what-hurts-you/) - “Issue: An important topic for debate or discussion.” Webster’s Dictionary “Think of an issue as a gap between your actions and stakeholder expectations. Issues management is the process used to close that gap” Teresa Yancey Crane, Issues Management Council I like both the definition and the explanation above. The dictionary definition shows an issue as
- [Doing It the Right Way](https://page.org/blog/doing-it-the-right-way/) - Here's why The Rev. Dr. Martin Luther King Jr. is loved, remembered and celebrated: He was tremendously successful in transforming our society in a positive way, and he did it with grace and love. Make no mistake: Dr. King held fast to principles, refused to back down, persevered, and all the rest. But he never
- [Reflections on Social Media and Community](https://page.org/blog/reflections-on-social-media-and-community/) - Protesters were still occupying Zuccotti Park in downtown Manhattan when I was writing a guest column for PR Week that was published recently. Just a few weeks later, following their eviction by Mayor Bloomberg, the Occupy protests in New York seem to have lost much of their steam. Perhaps the short attention span of the media
- [My Happy New Year Silent Spring Story](https://page.org/blog/my-happy-new-year-silent-spring-story/) - This is personal. One of those new-year-reflection things. It was teed up by a journalist, writing his piece–and maybe later a book–about greening. His hook is the half-century anniversary of the big-bang greening book, Silent Spring. His question to me: “You’ve been called the father of (corporate) environmental communication. What do you consider your most important accomplishment?”
- [Who’s Talking Truth to the Boss? How is it Working?](https://page.org/blog/whos-talking-truth-to-the-boss-how-is-it-working/) - The riskiness of citing risk in the C-suite is you can get fired for it. Or you can compromise yourself and your truth-telling principles by overlooking the boss’ moves to silence a complaint. Or you can isolate yourself when the chief makes a lame comment in public that wasn’t in the plan. The chief risk
- [Bringing the Holistic Story of Global Multi-Brand Corporations to Life](https://page.org/blog/bringing-the-holistic-story-of-global-multi-brand-corporations-to-life/) - For me, one of the most interesting bands in the world remains, more than 40 years after they disbanded, The Beatles. Beyond the timelessness of their songs, what is fascinating is the way that today’s young music fans learn about the band. In most cases, they are initially drawn in by the group’s undeniably catchy
- [Remembering John Budd](https://page.org/blog/remembering-john-budd/) - One of my earliest duties as president of the Page Society was to inform our members this week of the passing of a truly remarkable man, John F. Budd, Jr. I have not been surprised, but my heart has been warmed, by an outpouring of response from colleagues who remember John fondly: “I knew John
- [Data Even a Dean Can’t Ignore](https://page.org/blog/data-even-a-dean-cant-ignore/) - When I attended Columbia Business School about 10 years ago, no one in my class knew what corporate communications was, nor were there any students in my class who had experience in the field or had any intention of pursing a job in the field. And, there was no mention of the craft in any
- [Why Occupy Wall Street is More Significant Than You Think](https://page.org/blog/why-occupy-wall-street-is-more-significant-than-you-think/) - Last month, I had the opportunity to visit the Occupy Wall Street encampment in Zuccotti Park with my daughter Julia just a couple of days before it was dispersed by the NYPD. It immediately brought back memories of my high school days in the '60s and my time at Columbia in the '70s. The clothes,
- [It is Time to Lead](https://page.org/blog/it-is-time-to-lead/) - It is time that we, as leaders of our profession, put on our big kid pants and begin leading. Our global society is faced with numerous challenges from the economy to the environment. If we simply focus on keeping our own heads above water, we run the great risk of being sucked down a vortex
- [Davos – Politics Remain Part of the New Reality, But Shared Norms?](https://page.org/blog/davos-politics-remain-part-of-the-new-reality-but-shared-norms/) - If you’re a statesperson ( is that PC for “statesman”?) in Davos, the only setting properly reflecting your stature is giving a speech alone on the big stage in the main room of the big Congress Center. So far this year, that honor has been bestowed on Russia’s Dmitry Medvedev, Nicolas Sarkozy of France, German
- [Davos – Something Is Always Happening, Just Not Where You Are](https://page.org/blog/davos-something-is-always-happening-just-not-where-you-are/) - Plato would have recognized his concepts in action in Davos. I’m thinking about the cave, where reality is happening outside and all we see are shadows flitting across the walls. Even yesterday’s hotel bombing seemed virtual. An obscure group announces on an Italian website they will set off “pyrotechnics and sugar” in a four-star hotel.
- [Davos – A Place for Surprises, and Undulating Expectations](https://page.org/blog/davos-a-place-for-surprises-and-undulating-expectations/) - One reason expectations always run high before the annual meeting of the World Economic Forum (WEF), I suspect, is that each year it becomes increasingly evident that without business clearing the way, governments won’t be able to tackle global problems. So, get them all together – and something must happen, right? Well, kind of. The
- [“Shared Norms for the New Reality” – The Polysyllabic in Pursuit of Practical Policies](https://page.org/blog/shared-norms-for-the-new-reality-the-polysyllabic-in-pursuit-of-practical-policies/) - It’s hard not to feel important if you got 4,000 Swiss troops guarding the meeting you’re attending. Come to Davos, and you’ll feel the exclusivity in your bones. The well-groomed soldiers look politely but steadily at you, your World Economic Forum (WEF) badge and your global leader demeanor. Their gaze will follow you as you
- [Trust and Consequences](https://page.org/blog/trust-and-consequences/) - Last week, Roger Bolton, former Page chairman and current trustee (and frequent Page Turner blogger) was named one of America’s Top 100 Thought Leaders on Trustworthy Business Behavior by Trust Across America. The list includes such luminaries as Stephen Covey, author of The SPEED of Trust, Warren Bennis, founding chairman of USC’s Leadership Institute, and Indra Nooyi,
- [The Economist and Matthew Freud](https://page.org/blog/the-economist-and-matthew-freud/) - I read with bemusement a recent Economist article on Matthew Freud and the future of the public relations industry (“Ego Goes Solo, “ Jan. 8, 2011). Mr. Freud’s not-so-novel insight that the future of PR lies in reputation management is evidence of his grounding in selling but not in science. Reputation cannot be managed much less measured,
- [Is time the enemy of truth for business communicators?](https://page.org/blog/is-time-the-enemy-of-truth-for-business-communicators/) - The New York Times ombudsman reveals how the Gray Old Lady, America’s archetype of reliable journalism, was burned when she stepped across the digital divide on January 8 to deliver information on the Tucson shooting of Representative Gabrielle Giffords. Hastening to respond to online followers—“a Web site that needed to be fed as fast and as
- [A moment for humanity](https://page.org/blog/a-moment-for-humanity/) - One of the most important moments in Barack Obama’s campaign for the presidency was his speech on race in America in the midst of the controversy over his pastor, the Rev. Jeremiah Wright. It was an intensely human moment, in which Obama married his deep personal experience with his highly rational analysis in a presentation
- [Shrink Your Message to Nine Seconds?](https://page.org/blog/shrink-your-message-to-nine-seconds/) - Story in Boston Globe says politicians need to spit it out. They say sound bites have to shrink to nine seconds. Politicians have to say it fast, clean, clear. They have to figure out what works with voters. Same for corporate communicators? Don’t CCOs have to figure out what works? What’s the company’s message? How do
- [Adjusting a Proposal for More Professional Boards](https://page.org/blog/adjusting-a-proposal-for-more-professional-boards/) - Robert Pozen’s proposal to make boards more professional, which appeared in both the Wall Street Journal and Harvard Business Review, has some merit, but I see a potential flaw. Pozen argues for smaller boards to guard against “social loafing.” People tend to hide in large groups, he asserts: “Instead of taking personal responsibility for the group’s actions, they
- [Moon shots for 2011](https://page.org/blog/moon-shots-for-2011/) - Margery Kraus, CEO of APCO, recently reminded me about Gary Hamel's 2009 "Moon Shots for Management" article in the Harvard Business Review. The piece was the product of a "conclave" of management thinkers and doers, convened by Hamel's non-profit organization, The Management Lab. This group identified the 25 management challenges, or "moonshots", including: Ensuring that managerial work
- [Is It Naïve to Hope?](https://page.org/blog/is-it-naive-to-hope/) - Twice in recent weeks I’ve felt compelled to call myself out for being naïve in previous posts to this blog. What could be worse? I suppose the answer is continuing to repeat the mistake. So here I go again. But this time, I’m calling myself out in advance in a crude attempt to inoculate myself
- [CEO as Chief Customer Service Officer? Steve Jobs Pulls It Off. However…](https://page.org/blog/ceo-as-chief-customer-service-officer-steve-jobs-pulls-it-off-however/) - There's a lot to admire about a CEO who stays in touch with customers as avidly as Steve Jobs. His “customer service from the top" approach sparked a recent Harvard Business Review blog post that's worth reading for any large-company CCO wrestling with the pros and cons of direct CEO contact with ordinary customers. Two sets of benefits and
- [Are there No Grounds for Common Ground?](https://page.org/blog/are-there-no-grounds-for-common-ground/) - Nearly two years ago, I wrote a post for this blog in which I commended President Obama's early efforts to build strong relationships through genuine dialogue with supporters and opponents alike. During the transition period, his outreach to political adversaries suggested he was determined to break down some of the destructive polarization that had paralyzed our political
- [Working Toward a Common Goal: Making the Most of the Client/Agency Partnership](https://page.org/blog/working-toward-a-common-goal-making-the-most-of-the-client-agency-partnership/) - There was a time when communications teams and agencies had a single role – getting headlines. Those days are long gone and now communications professionals have a proverbial “seat at the leadership table” in major corporations. But none of us can sit still in those coveted chairs. We must be assertive, creative and action-focused. Corporations
- [Business and Human Rights – Coming New Global UN Framework Will Test CSR Commitment](https://page.org/blog/business-and-human-rights-coming-new-global-un-framework-will-test-csr-commitment/) - Without much fanfare, a ground-breaking piece of global corporate behavioral code has just gone up on the web for consultation. Any firm with international operations should take an interest. This will test your CSR commitment, in very practical terms.It is about the so-called Guiding Principles, aimed at aiding implementation of a coming UN Framework for
- [The CCO, beyond firefighting…managing and imagining risk](https://page.org/blog/the-cco-beyond-firefightingmanaging-and-imagining-risk/) - The rising challenge of risk managing—the conflicts inherent in balancing stakeholder support, competitive pressure and government oversight with the value of taking risk in any business—is a corporate communicator’s call to arms. In his recent BloombergBusinessWeek article, Page chair Bill Margaritis sends a timely message to risk-alert executives that the CCO is a key player in C-suite
- [Excuse me, professor, but would you say again what a culture counselor does?](https://page.org/blog/excuse-me-professor-but-would-you-say-again-what-a-culture-counselor-does/) - By serving as a “culture counselor” and a conservator of corporate character to the CEO, demonstrate how a strong corporate culture shapes corporate reputation, and a leading voice in the C-suite, CCOs can use the culture-reputation nexus to align a company’s workplace with its marketplace. - From AWPS slide on CCO role March 2010 Good
- [Do Values Statements Really Matter?](https://page.org/blog/do-values-statements-really-matter/) - Had an interesting discussion the other day with some communication professionals where we were talking about the role of Internal Communications in the age of social media. We talked about how the role has changed over the years -- with or without social media – and I said that I see Internal Communications as having
- [How do we Grade Oil Spill PR?](https://page.org/blog/how-do-we-grade-oil-spill-pr/) - Attention, class. Today, we hand out mid-term grades to those of you who have been handling crisis communications for the White House and for BP. Before we do, we want to remind you that we are not here to evaluate your respective management’s handling of the oil spill crisis; we are evaluating your communications strategy
- [Financial Reform: Is the Crisis Over?](https://page.org/blog/financial-reform-is-the-crisis-over/) - Talk about “strange bedfellows”! Wall Street, Main Street and Corporate America: these days they seem to be coming together with regard to financial reform. What is bringing them together? The liquidity crisis that triggered the Great Recession. We believed we knew where Main Street and Wall Street stood on these reforms, but what about the
- [Doing God’s Work](https://page.org/blog/doing-gods-work/) - CEO Lloyd Blankfein's infamous comment to the Times of London that Goldman Sachs is doing "God's work" clearly was tone deaf. Having said that, he should get at least partial credit for knowing that it makes sense to try to show that the firm creates value in society. I heard a distinguished public relations counselor on CNBC today giving Goldman free
- [How to Change the World](https://page.org/blog/how-to-change-the-world/) - As we celebrate Earth Day, it’s hard to think of a political movement that’s had more impact on the world than the environmental movement, with the possible exception of abolitionism. Earth Day has become an annual opportunity, observed around the world, to celebrate our natural environment. On the first Earth Day, held April 22, 1970, 20
- [How Big Is a Trillion?](https://page.org/blog/how-big-is-a-trillion/) - Some of us can still remember when a billion was a big number. (I recall President Lyndon Johnson’s reluctance to present a $100 billion budget to the Congress in the mid-60s.)Nowadays a billion dollars doesn’t seem like a great deal of money. As the memorable Illinois Senator Everett Dirksen reportedly* said. “A billion dollars here and a billion dollars there
- [Audacious Authenticity, Redux](https://page.org/blog/audacious-authenticity-redux/) - Just over a year ago, and just a few days into the Obama presidency, I posted an entry on Page Turner lauding the new president's efforts to reach across the aisle in genuine dialogue, comparing his early “post-partisan" efforts to the recommendations in The Authentic Enterprise. Although I was wise enough to issue a note of caution about the success
- [School’s Out. What Did the Teacher Learn?](https://page.org/blog/schools-out-what-did-the-teacher-learn/) - I turned professor in the fall semester of 2009. As an adjunct faculty member of The George Washington University Graduate School of Political Management, I taught applied public relations research on campus and online. The students were mostly working practitioners, believing that a master’s degree in strategic public relations will lead to further advancement. Thus,
- [Social Media: an Unexpected but Welcome ‘Gift’ to Communicators?](https://page.org/blog/social-media-an-unexpected-but-welcome-gift-to-communicators/) - It seems that hardly a conference or conversation about PR or reputation goes by without social media taking centre stage. Case in point being a recent Echo Chamber we hosted in New York this month, where Ketchum's Rob Flaherty argued that "The digital revolution and the intersection with the economy provides huge opportunities for PR
- [The “Thumbs” Behind the Twitter Posts](https://page.org/blog/the-thumbs-behind-the-twitter-posts/) - President Obama's revelation earlier this week that he is not the "thumbs" behind the Twitter posts that have become a hallmark of the new social media world order no doubt sent shock waves through social networks the world over. Or not. My University of Texas class of juniors and seniors were certainly disappointed. While most
- [What We Should Learn From Nurses](https://page.org/blog/what-we-should-learn-from-nurses/) - “Why do we continue to put our CEOs in front of audiences when surveys show they have at best limited credibility?” This question came from Michael Morley, chair of Echo Research and one of the more insightful communicators in our profession. He asked it during an Echo Chamber panel discussion in New York in early
- [Use of Anonymous Sources Should Slink Off Anonymously](https://page.org/blog/use-of-anonymous-sources-should-slink-off-anonymously/) - We’re in a world where news and opinion and fact and conjecture and rumors and hyperbole all seem to have lost their boundaries and are mashed together. That makes the search for credibility more challenging today than ever. The last 35 years or so, certainly since the so-called “deep throat” days of the Watergate era,
- [Silos Belong on Farms, Not in Corporations](https://page.org/blog/silos-belong-on-farms-not-in-corporations/) - When I first became head of communications for a Fortune 500 corporation and got acquainted with my peers at other major companies, I was in for a shock. Most of them, I discovered, held government relations at arm’s length, trying to stay as far removed as they could from the work of their lobbyists. The
- [New book by Paul Argenti and Courtney Barnes provides a digital compass for the Web 2.0 world](https://page.org/blog/new-book-by-paul-argenti-and-courtney-barnes-provides-a-digital-compass-for-the-web-2-0-world/) - Paul Argenti and Courtney Barnes' new book, Digital Strategies for Powerful Corporate Communications, is an insightful and practical compass for communicators and brand stewards, navigating the new ocean of globally distributed information, expertise and relationships. In fact, their book is a how-to for one of the major recommendations of the Arthur W. Page Society's Authentic Enterprise
- [What Can Business Learn from the Dalai Lama?](https://page.org/blog/what-can-business-learn-from-the-dalai-lama/) - I found some reinforcement from an unexpected source recently for my long-held belief that trust, actually the lack thereof, is one of the primary reasons why business must embrace social issues. It was a remark by His Holiness, the Dalai Lama, who happened to precede me as a speaker at a conference in Calgary, Alberta.
- [The Page Center and Bob Jones](https://page.org/blog/the-page-center-and-bob-jones/) - In my system of 25 influence strategies there are irreducible stratagems which communicators routinely employ – for better and for worse. It’s my mission that they all be known, and this is why my friend Don Stacks of the University of Miami often chides me, “You’re looking at the dark side of PR.” Well, if the shoe
- [Galvin Opens Page Conference: “Choices Have Consequences”](https://page.org/blog/galvin-opens-page-conference-choices-have-consequences/) - Former Motorola CEO Chris Galvin opens Sunday’s Page Conference with provocative remarks entitled “Choices Have Consequences.” I thought a little background on this speaker might help set the stage for his presentation, so here’s my 30-thousand-foot view of why this is a significant topic to open a conference about the importance of values in stressful
- [Questions for Chicago](https://page.org/blog/questions-for-chicago/) - The world IS different - there is no denying that. What is only started to being appreciated is to what extent, in what ways, and how that will affect us. Gone are the 'nice-to-do's-because-we've-always-done-it'. Hello to 'we-have-tos-because-it-matters' and letting other things go by the wayside. Reputation matters. Communication matters. But more importantly, the MATERIALITY of
- [Annual Conference Update](https://page.org/blog/annual-conference-update/) - A few weeks ago, Ray Jordan, Chair of the Arthur W. Page Society Annual Conference shared a few thoughts about what excited him about this year's conference. With just about four weeks to go, I thought I would offer my perspective to add to his. And...as I work with our team on our conference marketing
- [A Bright Path to the Dark Side? A Journalist’s Journey in Public Relations](https://page.org/blog/a-bright-path-to-the-dark-side-a-journalists-journey-in-public-relations/) - In my late 30s, after more than 10 years with UPI and Reuters in world trouble spots and other cool, exciting and out of the way places, I began plotting my exit from journalism. Why? Two reasons – being a news editor had spoiled the discovery thrills I earlier had as a reporter. I was
- [Breaking the Cycle of Glee to Flee: Keys to Healthy, Long-Term, High-Value Relationships For Clients and Their PR Firms](https://page.org/blog/breaking-the-cycle-of-glee-to-flee-keys-to-healthy-long-term-high-value-relationships-for-clients-and-their-pr-firms/) - You know the drill. When a PR firm wins a new client, it’s all hugs and kisses: Please enjoy the honeymoon…of two or three months. Then things settle into a continuum of performance that, after perhaps two or three years, begins to degrade. Soon, contracts aren’t renewed or the account is again put out for bid.
- [Technology is not the anchor, it’s the lifesaver](https://page.org/blog/technology-is-not-the-anchor-its-the-lifesaver/) - A few days ago I discovered this magnificent Gallego & Rey vignette which, in my opinion, perfectly describes what is happening in the newspaper industry: the exhaustion of an obsolete business model and its necessary (and urgent) transformation. Many are the voices that blame new technologies for the decline of traditional journalism. Newspapers shutting down, journalists queuing
- [CEOs See Chief Communicator’s Role Expanding Across the Enterprise](https://page.org/blog/ceos-see-chief-communicators-role-expanding-across-the-enterprise/) - CEOs get it. There has been a significant shift in their perception of the value of corporate communications and the role of the chief communications officer (CCO). CEOs increasingly are relying on CCOs not just for occasional counsel and advice, but also as key leaders and contributors playing a critical role alongside other C-Suite members
- [CCOs on Building Corporate Character: More Work to be Done](https://page.org/blog/ccos-on-building-corporate-character-more-work-to-be-done/) - In today's always-on, hyper-transparent, digitally connected world, it is becoming progressively more crucial that CCOs prepare enterprises for reputational challenges by building corporate character. The Page Society defines corporate character as the unique identity that distinguishes each enterprise—the characteristics that define its very nature. This character is manifested when an enterprise's mission, purpose, values, culture,
- [What Does the Future Hold for PR and Communications?](https://page.org/blog/usc-annenberg-global-communications-report/) - As USC's 2017 Global Communications Report confirms, finding and retaining talent remains the the number one challenge facing the PR industry. Maybe because less than one-third of PR executives believe the industry is doing a good job of positioning itself as an aspirational career choice. Or maybe because hard-to-find strategic thinking is prized as the most important
- [The Duck that Sells a Promise (New CCO Podcast)](https://page.org/blog/the-duck-that-sells-a-promise-new-cco-podcast/) - If you're a fan of the Grammys you may have noticed an unusual guest on the red carpet – the Aflac duck. But his journey there wasn't through the entertainment industry. It was through a philanthropic program that ties back to the very founding of the company. Catherine Blades, CCO at Aflac, joined Stacey Tank of
- [Sad News – Page Member Al Golin Has Passed Away](https://page.org/blog/sad-news-page-member-al-golin-has-passed-away/) - It is with great sadness that I report that Al Golin, a dear friend and a member of the Arthur W. Page Society Hall of Fame, passed away on Saturday. In 1956, Al joined a small public relations agency called Max Cooper & Associates. Today, that firm bears his name. Golin has more than 50
- [Don’t Eat Sushi on a Plane - #PageSpring Day 2](https://page.org/blog/dont-eat-sushi-on-a-plane-pagespring-day-2/) - The state of journalism was front and center at the Page Society Spring Seminar, beginning with an interview with Wall Street Journal editor Gerry Baker. In a remarkably candid conversation, Baker acknowledged that the news media's reportage – his own paper included – can fail to realize its natural tendency to focus on issues that aren't at the
- [The Era of Big Activism & Company Value(s) - #PageSpring Day 1](https://page.org/blog/the-era-of-big-activism-company-values-pagespring-day-1/) - Activism of many stripes is challenging companies to think differently on a range of issues, and the Page Society Spring Seminar in New York, chaired by Weber Shandwick CEO Andy Polansky, challenged the packed room to think differently about the stakeholder environment and our ability as communicators to engage effectively. Across the street from the
- [Globalizing Page in Asia Pacific](https://page.org/blog/globalizing-page-in-asia-pacific/) - The latest Arthur W. Page Society visit to Asia, with stops in Tokyo, Shanghai and Hong Kong, increased my optimism about the prospects for Page to achieve its ambition to become a truly global organization. The last time I visited Shanghai, it was the week that Barack Obama was elected president. I spoke at the
- [Mixing Marketing and Advocacy – How UBS Uses Branding to Project Modern Smarts](https://page.org/blog/mixing-marketing-and-advocacy-how-ubs-uses-branding-to-project-modern-smarts/) - Confession: it has been a while since I stopped paying attention to brand re-launches. Cynicism or experience? A bit of both, probably. But UBS, which was reviled as the United Bandits of Switzerland after the 2008 crash in which obscure financial instruments knocked a huge hole in the world economy, has gone through a change
- [Why Female Leadership Makes Businesses Stronger](https://page.org/blog/why-female-leadership-makes-businesses-stronger/) - The concept of women in senior positions is no longer a matter of equality; it also makes good business sense. A growing number of studies carried out on markets throughout the world, as well as the daily practices from the most successful companies, confirm that diversity benefits the workplace by fostering creativity and broader perspectives,
- [We Have a Choice to Stand By, or to Stand Up](https://page.org/blog/we-have-a-choice-to-stand-by-or-to-stand-up/) - This week the Arthur W. Page Society is excited to introduce a pilot run of a new podcast titled The New CCO, which offers a first-hand look at member stories related to engaging stakeholders through digital platforms. Our first episode features Home Depot CCO Stacey Tank interviewing Starbucks CCO Corey duBrowa about their Upstanders campaign. The two discuss
- [Four Credibility Builders for Corporate Communicators](https://page.org/blog/four-credibility-builders-for-corporate-communicators/) - On Page Turner earlier this week, we posted the full text of Fortune Editor Alan Murray's remarks accepting the Larry Foster Award for Integrity in Public Communication from the Arthur W. Page Center at Penn State. To a room full of corporate communication executives, Alan acknowledged that "Some of my journalist colleagues think those of you in
- [A New Search for Common Ground](https://page.org/blog/a-new-search-for-common-ground/) - A legendary product becomes blacklisted by activists upset that the company has pulled advertising from certain websites. A powerful female CEO loses her job in a bruising battle with an activist investor. And the billionaire founder of one of the world's largest Internet companies takes to the streets to personally join protestors who are opposed
- [Alan Murray on Journalism and the Facts](https://page.org/blog/alan-murray-on-journalism-and-the-facts/) - Last week, I had the honor of presenting to Fortune Editor Alan Murray the first Larry Foster Award for Integrity in Public Communication from the Arthur W. Page Center at Penn State. I posted my introductory remarks on Thursday. Here are his acceptance remarks: Thank you for this magnificent award. It's such an honor to receive it,
- [An Introduction to the Page Role Models](https://page.org/blog/an-introduction-to-the-page-role-models/) - As communicators operating in the most diverse marketplace in the history of commerce, we are responsible for managing conversations and relationships with a wide array of stakeholders. The Arthur W. Page Society's New CCO report identifies the growing need to embrace and engage diversity as one of the key trends impacting business today. Organizations that seek to
- [Journalism and PR: The Search for Truth](https://page.org/blog/journalism-and-pr-united-in-the-search-for-truth/) - Last night, I had the honor of presenting the first Larry Foster Award for Integrity in Public Communication to a journalist: Alan Murray. The award was granted by the Arthur W. Page Center for Integrity in Public Communication, an academic center founded at Penn State by the late Larry Foster, former head of communications at Johnson &
- [The Best is Yet to Come](https://page.org/blog/the-best-is-yet-to-come/) - Happy New Year! As we kick off 2017, I want to give you a brief look ahead for the Page Society. As you may know, in 2013, the Page trustees adopted a five-year plan that envisioned a more global membership with increased opportunities for learning and engagement; a range of professional development offerings for members
- [AMEC Integrated Evaluation Framework](https://page.org/blog/amec-integrated-evaluation-framework/) - The International Association for the Measurement and Evaluation of Communication (AMEC) is one of the world's leading authorities on advising communications professionals about the latest thinking and research regarding the measurement of public relations and communications. Measurement of PR is inherently challenging inasmuch as there are multiple elements, often intangible ones, that should be factored.
- [Page Exchange: “Culture Eats Strategy for Breakfast”](https://page.org/blog/page-exchange-culture-eats-strategy-for-breakfast/) - In San Francisco last week, about 50 Page and Page Up members gathered for our first ever Page Exchange. It was a new type of event that emphasized panels and workshops to maximize the ability of attendees to network, learn and share with one another. Our theme examined the new realities of stakeholder engagement, in
- [BREXIT: Consequences of a Divided Society](https://page.org/blog/brexit-consequences-of-a-divided-society/) - Talk about being in the right place at the right time. Our Page Annual Conference in London could not be taking place at a more historic time and in a more consequential place. Literally. And our theme, "Clash of Empires: Building Bridges in a Divided World," is equally well-chosen. The U.K.'s vote to depart from the EU,
- [Is Reporting Reliably Possible in Twitterville?](https://page.org/blog/is-reporting-reliably-possible-in-twitterville/) - Arthur W. Page, corporate communicator at AT&T years ago, consistently practiced the virtues of telling the truth and proving it with action. Now, where everybody has to know, or pretend to know, something about everything all the time, Jim Rutenberg at the New York Times observes that journalists' responsibility for reliable guidance toward truth is slipping. Jim
- [Spring Seminar Day 2 - Engaged, Civic-Minded, Authentic & Looking to the Future - Millennials & Gen Z](https://page.org/blog/spring-seminar-day-2-engaged-civic-minded-authentic-looking-to-the-future-millennials-gen-z/) - Tim Adams from the Institute of International Finance discussed the millennial as an engaged global citizen. Millennials are now 27% of the world's population, and they are leading a transformation in not only how we communicate, but also how we purchase products. They have little loyalty to large legacy institutions – and "71% would actually rather
- [Spring Seminar Day 1: Born Digital – How Millennials are Redefining our Experiences as Consumers, Innovators, Employees and Citizens](https://page.org/blog/spring-seminar-day-1-born-digital-how-millennials-are-redefining-our-experiences-as-consumers-innovators-employees-and-citizens/) - Millennials are becoming the business leaders, customers, coworkers and activists of today. In order to be successful, CCOs need to understand the impact that millennials are having so their organizations can effectively engage them in a way that drives business outcomes. The first session, led by Aria Finger, CEO of DoSomething.org, explored The Mind of the
- [Corporate Social Activism: A New Way to Build Reputational Value While Fighting for Social Justice](https://page.org/blog/corporate-social-activism-a-new-way-to-build-reputational-value-while-fighting-for-social-justice/) - At the Page Society, we've advocated for some time that enterprises should build a strong corporate character anchored by a public-oriented purpose and an admirable set of values that guide their every action. By building not just customer and shareholder value, but social value, as well, we believe, companies can earn public trust. Now, a
- [The Story of What & How](https://page.org/blog/the-story-of-what-how/) - A new report from the Arthur W. Page Society examining the new chief communications officer (CCO) explains how enterprises can answer two questions: What and how. The stakes are high for all institutions. For-profit businesses, not-for-profit charities and NGOs, and governments all face increasingly powerful demands from the public and influential stakeholders; if you want
- [A Look into the Future: The New CCO](https://page.org/blog/a-look-into-the-future-the-new-cco/) - By Jon Iwata & Sean O'Neill Today we are proud and excited to introduce a new Page Society report: The New CCO: Transforming Enterprises in a Changing World. It is our most forward-looking work to date, and is the culmination of nearly two years of multi-faceted research into the ways the CCO role is changing and what
- [In Response To Disruption – Turnaround Or Oblivion?](https://page.org/blog/in-response-to-disruption-turnaround-or-oblivion/) - Here's an interview with a guy – Lou Gerstner – who turned around an iconic company – IBM – whose excellence became the enemy of its ability to respond to disruptive forces that were threatening to steal its franchise. And here's a cogent analysis – from Fortune's Geoff Colvin – of the forces that are threatening to
- [Amazon Culture, Redux](https://page.org/blog/amazon-culture-redux/) - My friend, Dick Martin, writes in his excellent blog that Amazon CCO Jay Carney's delayed response to The New York Times story about Amazon's culture was counter-productive, serving only to bring new attention to an issue that "gave the story legs." He cites the old saw, "Never pick an argument with someone who buys ink by the barrel." As I said
- [Thoughts On 2015 Page Annual Conference](https://page.org/blog/thoughts-on-2015-page-annual-conference/) - I left Chicago last week energized not just by the quality of the 32nd Page Society Annual Conference, which Dave Samson of Chevron and his committee convened, but by the resounding feeling that there has never been a better time to be in Communications. The global enterprises that we serve face challenges from more directions
- [Donald Trump: A Model For Authentic Advocacy?](https://page.org/blog/donald-trump-a-model-for-authentic-advocacy/) - Presidential election cycles offer invaluable lessons for CCOs. And the 2016 race is destined to be a master class. Modern presidential campaigns are innovation labs for the trends transforming our roles – sophisticated use of data analytics, deep stakeholder engagement through social media, and authentic advocacy at scale that drives desired actions and behaviors. Enter
- [Welcome To The Chinese Century?](https://page.org/blog/welcome-to-the-chinese-century/) - With the turbulence of the Chinese economy as a backdrop, Day 3 of the Page Annual Conference is all about the opportunities and challenges of doing business in this burgeoning and increasingly crucial market. To succeed in China, businesses need to appreciate the complex and nuanced environmental, political and historical context. Both Orville Schell of
- [How CCOs Lead On Culture, Income Inequality, Diversity And Innovation](https://page.org/blog/how-ccos-lead-on-culture-income-inequality-diversity-and-innovation/) - The first half of Day 2 focused on the very tangible implications of fairly intangible issues. Some questions to ponder: How will we make sure that our enterprises are mindful of the distinct cultural sensibilities of those with whom we conduct business? As communicators we must understand that success means "engaging with people in their
- [Changing With The Times: The Future Of The C-Suite](https://page.org/blog/changing-with-the-times-the-future-of-the-c-suite-a668/) - As Page members gather in Chicago for the 32nd Page Annual Conference we find ourselves at a crossroads as communications leaders. The speed of business is accelerating, driven by new technologies and business models. Stakeholders are more empowered to take action and drive change, resulting in a 24/7 news cycle. And operating on a global
- [Why CCOs are Required in Risk Management](https://page.org/blog/why-ccos-are-required-in-risk-management/) - Rosabeth Kanter of Harvard describes the key influentials in the C-suite as "connectors" who link individuals and missions to strategy execution. The connection of the CCO and the enterprise communication team with stakeholders, listening to and learning from their perceptions of enterprise delivery of values, is the essential competence. At the top-level risk management table,
- [Changing the World](https://page.org/blog/changing-the-world/) - At the Arthur W. Page Society, we believe business has a responsibility to build social value, not just customer and shareholder value. We also believe that the most senior corporate communications executive of the enterprise, the chief communications officer, is well positioned to help businesses see and seize the opportunity to do just that. Now,
- [Character Is What You Do, Not What You Say](https://page.org/blog/character-is-what-you-do-not-what-you-say/) - From a crisis response standpoint, Amazon gets good marks for its quick reaction to the New York Times workplace culture story last week. CEO Jeff Bezos responded immediately with a well-constructed message to employees, and CCO Jay Carney went on CBS Morning News. Their response boiled down to this: They don't recognize the company the NYT described and wouldn't
- [Communicating with Millennials: Important Tips for Today’s CCO](https://page.org/blog/communicating-with-millennials/) - Whether your employees include Millennials or you are targeting this unique audience in your outbound communications campaigns, it's critical to understand what makes them tick and how to work with them. Understand your audience. First, they really aren't as difficult or different as everyone may be making them out to be. Each workforce generation has
- [Stakeholder Engagement - Lessons From Page's Authentic Advocacy](https://page.org/blog/stakeholder-engagement/) - By Matt Gonring and Dave Samson As the Arthur W. Page Society's namesake said – and we paraphrase here – companies earn their license to operate via the public's approval. This approval is contingent upon (if not entirely composed of) the trust that the public has in a company's ability to operate in a responsible
- [A Tipping Point for Public Relations Research and CCOs?](https://page.org/blog/a-tipping-point-for-public-relations-research-and-ccos/) - Early in August, two friends of Page Society, Frank Ovaitt, the president and CEO of the Institute for Public Relations (IPR), and Don Stacks, Ph.D., a public relations professor at the University of Miami and a giant in the field of public relations measurement and evaluation were honored by the Association of Schools of Journalism
- [Remembering a Gentleman](https://page.org/blog/remembering-a-gentleman/) - I had worked for several congressmen, senators, cabinet members and, indirectly, for two presidents of the United States. But when I went to IBM as head of global media relations in 1991, John F. Akers was my first CEO. As many have remembered in the wake of his passing on Friday at the age of
- [Step Away? I'd Rather We Lead](https://page.org/blog/step-away-id-rather-we-lead/) - I am a fan of Steve Barrett, editor-in-chief of PRWeek, and I think he makes a number of good points in his August 15 online editorial, “Carpe diem, cobbler’s children, and ethical dilemmas” regarding the Edelman agency’s recent miscues. However, several sentences buried deep in the article struck a negative chord with me. In discussing the
- [Page Insight Forum: Corporate Boards Should Consider Culture When Selecting New CEOs](https://page.org/blog/page-insight-forum-corporate-boards-should-consider-culture-when-selecting-new-ceos/) - At the recent Page Society Insight Forum, convened at The Home Depot's Store Support Center in Atlanta, much of the focus centered on the essential importance of strong corporate cultures. Notice, by the way, that Home Depot doesn't call its impressive center the "Corporate Headquarters." The company purposely places the emphasis on its field stores,
- [How Content Advances Purpose](https://page.org/blog/how-content-advances-purpose/) - An excellent analysis of content creation by Page member Alex Jutkowitz of Group SJR in a Harvard Business Review blog post includes this insightful comment: Content, it seems, has miraculously given brands a greater purpose. Brands are no longer merely peddling products; they're producing, unearthing, and distributing information. And because they do, the corporation becomes not just economically important
- [Gender Questions for Female CEOs: Redux](https://page.org/blog/gender-questions-for-female-ceos-redux/) - Last week, I commented on the controversial interview of GM CEO Mary Barra by Matt Lauer on The Today Show, in which she was asked questions that are never asked of male CEOs about work-life balance issues. Over the weekend, I stumbled across this report of another interview of a female CEO in which work-life balance was again front
- [Page Connected](https://page.org/blog/page-connected/) - By: Gary Sheffer, Chairman, Arthur W. Page Society and Jeff DeMarrais, Membership Committee Chair, Page Up Later this month, Page and Page Up members will gather in Atlanta for the first in a series of Insight Forums focused on the future of the Chief Communications Officer. Brad Shaw of Home Depot is graciously hosting as
- [CCO Role in Innovative Disruption](https://page.org/blog/cco-role-in-innovative-disruption/) - What is the chief communicator’s opportunity in an era of innovative disruption? Give an ear to dare-to-dream employees? Researchers associated with Accenture’s Institute for Higher Performance, underscore the prevalence of "devastating innovation" in virtually all business sectors and urge companies to encourage “seers” who dare to think what-if. "The best way to embrace innovation while
- [Lauer-Barra: Should He Have Asked or Not?](https://page.org/blog/lauer-barra-should-he-have-asked-or-not/) - I feel the same way The Today Show’s Matt Lauer must have when he said he was going to “tread lightly here” before he asked GM CEO Mary Barra a couple of controversial questions. I hope to fare better than he did, but am wondering if I should heed my doubts (as he should have done)
- [New Challenges Facing CCOs](https://page.org/blog/new-challenges-facing-ccos/) - More than a dozen Page members and guests held a discussion on Wednesday at the Financial Times in London, hosted by page member Darcy Keller, global director of communications of the Financial Times Group, and moderated by Andrew Hill, management editor of the FT. Sandra Macleod, CEO of Mindful Reputation, was instrumental in organizing the
- [Reflections on Spring Seminar & What Page Means To Me](https://page.org/blog/reflections-on-spring-seminar-what-page-means-to-me/) - I recently had the privilege to chair the Arthur W. Page Society Spring Seminar. I approached the task with trepidation – nothing strikes a healthy amount of anxiety like signing up to entertain and inspire a roomful of the best and brightest in our profession. But then I started to think about what makes Page
- [Consumer Spending Trends & How Communicators Can Capitalize on Disruption](https://page.org/blog/quinlan-spring-seminar-2014/) - PAGE SOCIETY SPRING SEMINAR - APRIL 2014 As MasterCard Advisors' SVP and Group Head of Market Insights, Sarah Quinlan's role is to analyze spending patterns made over the MasterCard network so the company can create solutions that help its clients make better business decisions. An expert in her field, Quinlan's group's research and analysis result
- [Millennial Realities: Future Talent and Your Next Customer Base](https://page.org/blog/millennials-spring-seminar-2014/) - PAGE SOCIETY SPRING SEMINAR - APRIL 2014 As a new batch of millennials enters the workforce each year, understanding what drives them professionally is critical to engaging and motivating them at work. It’s also just as valuable in understanding what makes them loyal customers.In a conversation between Buzz Marketing Group CEO and Founder Tina Wells
- [Why Your Company Can’t Ignore the Entrepreneurial Movement](https://page.org/blog/sharkey-spring-seminar-2014/) - PAGE SOCIETY SPRING SEMINAR - APRIL 2014 SherpaFoundry’s Chief Executive Officer, Tina Sharkey, wants to disrupt your company’s corporate structure—and with good reason. Whether a mom-and-pop shop, Fortune 100 leader or small startup, she believes organizations “can’t afford to ignore the entrepreneurial movement” or the growing work culture focused on innovation. “It is time for
- [Getting the Message Out on Public Health](https://page.org/blog/frieden-spring-seminar-2014/) - PAGE SOCIETY SPRING SEMINAR - APRIL 2014 Dr. Tom Frieden is the director and leader of the CDC, arguably one of the most respected U.S. government organizations. The CDC works around the clock to protect America from health, safety and security threats, both foreign and domestic. Its staff of over 2,000 people is based in 50 countries
- [TODAY’s Morales Discusses the Evolution of Journalism and How 24/7 Conversations Have Driven Engagement at NBC News](https://page.org/blog/morales-spring-seminar-2014/) - PAGE SOCIETY SPRING SEMINAR - APRIL 2014 Jon Harris, CCO of The Hillshire Brands Company, kicked off his conversation with good friend Natalie Morales, Anchor and Co-Host of the third hour of TODAY, with a pop quiz. We quickly learned she’s experienced a lot in her days as a journalist, including eating grasshoppers, receiving singing
- [An Industry in Trouble? CEO of Group Lark Lays out How the PR Industry Can Gain Relevance Again](https://page.org/blog/lark-spring-seminar-2014/) - PAGE SOCIETY SPRING SEMINAR - APRIL 2014 Andy Lark believes the PR profession is in trouble. In a speech to members of the Page Society on the second day of Spring Seminar, Lark, CEO of Group Lark and Former Chief Marketing and Online Officer at Commonwealth Bank of Australia, argued that the lack of innovation
- [Changing Perceptions One Humble Act at a Time](https://page.org/blog/burke-spring-seminar-2014/) - PAGE SOCIETY SPRING SEMINAR - APRIL 2014 Two years into his job as a senior advisor at The Vatican, Greg Burke, opens his conversation with us by saying: “I still feel like a rookie pitcher inside the stadium.” In his role supporting Pope Francis, Time Magazine’s 2013 Person of the Year, who became Pope on March 13,
- [Tell the Truth](https://page.org/blog/tell-the-truth-2/) - The first Page Principle is “Tell the truth." Simple, right? Of course, it's not simple. Or easy. Without making any political judgments or casting aspersions on anyone involved in the episode, the Wall Street Journal report on the Benghazi talking points saga is a good case study for how enterprises can find themselves in a thicket of conflicting priorities
- [Communicating with the Boss: A ‘No-Spin Zone’](https://page.org/blog/communicating-with-the-boss/) - Successful professionals in the public relations business generally abhor “spin” as a description of preferred communication strategy. We shudder when a boss or colleague or client, challenged by a condition that requires response, turns to us and asks, “Okay, how do we spin this?” Despite some defense of the word as a common method of
- [Lessons from Disasters Past](https://page.org/blog/lessons-from-disasters-past/) - As the entire Eastern Seaboard hunkers down for what may be the storm of the century, some perspective of other disasters, both natural and manmade, may be in order. They say past is prologue but as the world of commerce is so intertwined with digital tendons this storm will be a lesson for all of us.
- [Vision: Perceiving the Train in the Mist](https://page.org/blog/vision-perceiving-the-train-in-the-mist/) - “You should be able to see the freight train coming out of the mist!” Joe Scarborough says that was the one lesson his college torts professor drilled into him. Aiming that lesson on his Morning Joe talk show (MSNBC, September 17, 2012) toward political leaders who are blindsided by disruptive events during an election campaign, the former
- [Takeaways following Our 2012 Conference for CCOs and the Enterprise](https://page.org/blog/takeaways-following-our-2012-conference/) - What an insightful and empowering week it was at our 2012 Annual Arthur W. Page Society Conference – from the world-class speakers to the simulation of the social enterprise that enabled us to talk among ourselves and work through different aspects of the New Model. From my discussions with fellow Page Society members, I was encouraged
- [29th Annual Conference Brings New Model to Life](https://page.org/blog/29thac_brings_new_model_to_life/) - My head is full of ideas following yesterday's close of the Page annual conference in San Francisco. Aedhmar Hynes, the Page staff and a team of volunteers from our board and membership organized and delivered a truly great session for the 160+ members who attended. As always, we had great speakers -- John Chambers, Stephanie
- [Transparency Remains Key as the Communications Industry Evolves](https://page.org/blog/transparency-remains-key/) - “The future of technology is the future of communications," said IBM Research senior vice president and director Dr. John Kelly on day two of the 2012 Arthur W. Page Society Annual Conference. Indeed, the discipline of public relations that began in the early 20th century has and continues to evolve substantially with the advent of new
- [The CCO and the Social Enterprise](https://page.org/blog/cco-and-the-social-enterprise/) - This year, we have seen the social enterprise trend pick up some serious momentum. When talking about social enterprises, I'm referring to businesses that are embracing the use of digital and social technologies across their business; something that expands well beyond traditional communications. Social technologies provide an unprecedented and credible opportunity to tap into and
- [The Conscience of the Company](https://page.org/blog/conscience-of-the-company/) - London Evening Standard columnist Anthony Hilton, writing in PRWeek UK, suggests that corporate attorneys no longer play the role of conscience of the organization, too often espousing a compliance mentality that enables companies to adhere to the letter of the law while veering dangerously close to violating the spirit of the law. He argues that the chief
- [Using Pride to Prod Corporate Change](https://page.org/blog/using-pride-to-prod-corporate-change/) - As guest lecturer in our crisis communication graduate class at Georgetown University this year, Page Society President Roger Bolton underscored a basic tenet of leadership communication: corporate culture has the power to kill or to energize the execution of strategies. Roger told students the story of transformation at Aetna in the early 2000s, when he
- [A sports version of Big Tobacco](https://page.org/blog/a-sports-version-of-big-tobacco/) - The National Football League is facing a third down and long situation in its massive class action battle against some 2,000 current and former players. In the suit, the players contend the league has known since the 1970s that concussions suffered during a game can lead to long-term brain damage and dementia, but done absolutely nothing
- [‘Public Relations’? ‘Communications’? Shall We Straddle?](https://page.org/blog/publicrelations-communications/) - Paul Holmes, the Brit who came to the US to edit a PR publication and stayed to become a major force for successful public relations performance, goes to court in a recent commentary, with his case for reaffirming “public relations” as the proper description of the field. Paul makes the case that: “Public relations” describes the
- [Employee Perks or Corporate Mission – What Google Can Teach Us About Cultures](https://page.org/blog/employee-perks-or-corporate-mission-what-google-can-teach-us-about-cultures/) - Among the corporations on the Fortune 500 list, Google was recently ranked as the Best Company to Work For. Its attraction seems to be mostly about the corporate culture – or, hand on heart, is it really not about the creature comforts? According to the report, Google employees rave about the mission and culture. But they
- [Making Data Matter](https://page.org/blog/making-data-matter/) - According to published reports, brand marketers aren’t at all thrilled with the reaction their ads are receiving on Facebook Timeline. Such things as awareness, recognition, likeability and other objectives that make most marketers’ mouths water are far higher on the ORIGINAL FB than on its new cousin. To which I respond, “And, this matters because?” It
- [Test Driving the New Model](https://page.org/blog/test-driving-the-new-model/) - Marketing models tend to be wallpaper to me. I'm more interested in seeing what's beneath the surface. During strategy reviews delivered via PowerPoint-enhanced charts, graphs and model diagrams, my colleagues often hear me say, “What do we do with this?" or the ever popular, “How does this translate into something real?" (That's when their eyes
- [Needed to Break Stalemate? Leadership, Not Rules Changes](https://page.org/blog/needed_to_break_stalemate/) - The Page Society's report on public trust in business, published in partnership with the Business Roundtable Institute for Corporate Ethics, postulates that there are three core dynamics of trust – trust safeguards, balance of power and mutuality. The first of these references laws, regulations, industry standards or any similar rules designed to prevent one institution or
- [Corporate Character in a Storm](https://page.org/blog/corporate-character-in-a-storm/) - This week I am in Detroit where we have been joined by the 99% Spring for the GE shareowner meeting. This coalition is telling Americans that GE pays no taxes and that we are a reason why some people don’t have jobs or healthcare or economic equality with their fellow citizens. In Massachusetts, a new ad from
- [Wrong to Focus on Reputation? Really? The Economist Thinks So](https://page.org/blog/wrong-to-focus-on-reputation-really-the-economist-thinks-so/) - The Economist, the global establishment’s weekly dose of instant insights, has fired one of its occasional dirty spoiler shots. This time it is aimed at us who toil in reputation management. A few years ago, the magazine sent the whole CSR world into fits of righteous indignation when it said corporations should eschew any ambitions
- [CCO Role in Transformation Innovation?](https://page.org/blog/cco-role-in-transformation-innovation/) - If the CEO needs the entire company to get behind an idea with major money bet on it, whose help does he or she need? Hello, CCO! The topic is transformational innovation — basically, a tough, serious commitment by corporate leadership to products and service that customers are not yet demanding. Few executives place big
- [The bottom-line remains PR's bottom-line](https://page.org/blog/the-bottom-line-remains-prs-bottom-line/) - Richard Edelman’s address at the IPR’s 50th Annual Distinguished Lecture and Awards Dinner should be required reading for anyone practicing public relations or contemplating a career in the field. In his remarks, Mr. Edelman said the time has arrived for public relations to take its rightful place as the lead strategy in any organization’s marketing mix.
- [The “Good Company” – What Will Drive A New and Better “Good?”](https://page.org/blog/the-good-company-what-will-drive-a-new-and-better-good/) - Views on what constitutes a “good company” have evolved along with changes in business reality – from legislation on safety, environment and labor standards over industry’s mission in wartime to innovative leapfrogging, to shifts in global production patterns and consumer power. What seems clear, in a succinct overview in Harvard Business Review online is that compared to
- [Professional Development Begins on Campus](https://page.org/blog/professional-development-begins-on-campus/) - One of the four standing committees of the Arthur Page Society focuses on Professional Development. This committee oversees numerous activities, including the Future Leaders Experience, the Learning Community and an expanding program focused on mentoring. These efforts recognize the critical role of staff development shared by our members in growing the next generation of professional
- [An Argument in Favor of Email](https://page.org/blog/an-argument-in-favor-of-email/) - HBR recently ran an article from Anthony Tjan, CEO and Founder of the venture capital firm Cue Ball, in which he argued that people rely too heavily on email and we need to push for more live conversations to occur. While his points against email are valid – it’s hard to pick up on emotion, people become
- [How Consumer Relations Impacts Brands in the Digital Age](https://page.org/blog/how-consumer-relations-impacts-brands-in-the-digital-age/) - Of the many ways that the dawning of the digital age has fundamentally changed how we live, perhaps the most pertinent for corporate communicators has been the reality that the world is now, essentially, a 24/7 focus group. With every new product launch, business announcement or personnel change, there is a stream of reaction on
- [How Female Talent Could Transform Emerging Economies](https://page.org/blog/how-female-talent-could-transform-emerging-economies/) - Here’s one that might surprise you. Women in Brazil, Russia, India and China (the BRIC countries) and the UAE make up half the university graduates and half the workforce in these fast-growing regions. Most of the news that Americans get about these countries focuses on the rich/poor chasm or women financing their way out of
- [European CCO’s Give Nod to New Model of Authentic Advocacy](https://page.org/blog/european-ccos-give-nod-to-new-model-of-authentic-advocacy/) - Last week, I had the pleasure of joining a number of our colleagues in Amsterdam as we achieved another milestone against two key Page Society goals. Sandra MacLeod of Echo Research and Sean O’Neill of Heineken have been leading an initiative to create a stronger presence for the Page Society in Europe by expanding engagement
- [How Steve Jobs Touched the Chinese Zeitgeist](https://page.org/blog/how-steve-jobs-touched-the-chinese-zeitgeist/) - The death of Steve Jobs echoed through China last week in a uniquely emotional and Chinese way. Unlike the rest of the world, this event was not merely a chance to mourn the passing of a technology icon. Instead, it was an occasion for Chinese citizens, especially the emerging middle class that is the key
- [An Extraordinary Legacy - Steve Jobs](https://page.org/blog/an-extraordinary-legacy-steve-jobs/) - Steve Jobs was not simply a skilled business executive, but an extraordinary leader and visionary. While others saw risk and danger in technology investment, Steve saw opportunity. He also saw around corners. He had the uncanny ability to tell what was coming next because he had a hand in creating it. He built loyalty, enthusiasm, and
- [Who or What Will Save the Middle Class and Capitalism as we Know it?](https://page.org/blog/who-or-what-will-save-the-middle-class-and-capitalism-as-we-know-it/) - Sometimes, reading management journals transports me back to the Salamanca, Spain of the Middle Ages – where some of the best minds of the period seriously discussed how many angels could fit on the pin of a needle. Then, someone comes up with an insight or two that makes it all less ethereal. In an
- [What Aristotle Can (Still) Teach Us About Words That Matter](https://page.org/blog/what-aristotle-can-still-teach-us-about-words-that-matter/) - Reading “Learn to Speak the Three Languages of Leadership” (Harvard Business Review) brought back memories of my firm’s former CEO, John Beardsley, whose rabid insistence that Words Matter made a lasting impression on the 115 members of our firm. John quoted Greek and Roman philosophers, particularly Aristotle, incessantly as proof that what we say — if crafted
- [Where the Eye of an Icon Began: Harold Burson’s Nuremberg Scripts](https://page.org/blog/where-the-eye-of-an-icon-began-harold-bursons-nuremberg-scripts/) - It’s been said that journalists, men and women who work as on-the-scene reporters, serve a purpose higher than current informing; they provide the first drafts of enduring history. In a similar vein, corporate communicators, as writers and counselors, can be prescient shapers of enterprise policy. Arthur W. Page did both. His work as writer and
- [Hitting a Peak When it Matters](https://page.org/blog/hitting-a-peak-when-it-matters/) - How can we make sure we can muster all our individual resources, draw from our experience and hit a peak in key situations in our careers – and what if anything can knowledge workers like CCOs learn from professional athletes? A study published on Kellogg School of Management’s website reveals what a group of researchers
- [UBS Case Highlights Hazard Zone Between Brand Promise and Cultural Reality](https://page.org/blog/ubs-case-highlights-hazard-zone-between-brand-promise-and-cultural-reality/) - Pride or just simply bog standard corporate realism insufficiency? When the bank UBS launched its 2011 corporate campaign – “We will not rest” after a government bail-out, it seemed pretty obvious that that reality would slap them in the face before too long. Not so, according to consulting colleagues who had worked with the CEO Oswald Grubel
- [Social Media Interaction Starts in the C-Suite](https://page.org/blog/social-media-interaction-starts-in-the-c-suite/) - In recent years, I’ve talked a lot about the shifting nature of business and how social media is changing the way we should approach our business models. Whether it’s getting your brand up and running on social networks, or taking formal steps to making your business a true social business – we all need to
- [Shared Values - A More Sustainable Approach to CSR](https://page.org/blog/shared-values-a-more-sustainable-approach-to-csr/) - The Harvard Business Review article by Michael Porter and Mark Kramer, “Creating Shared Value: How to Reinvent Capitalism—and Unleash a Wave of Innovation and Growth” is a must read for all Chief Communication Officers. Porter and Kramer suggest that companies are well equipped to handle a multitude of social problems, but that the best way to get
- [What a Naked Chef Can Teach Us About Culture Change](https://page.org/blog/what-a-naked-chef-can-teach-us-about-culture-change/) - That a management consulting firm’s e-zine holds a TV chef up as a model for organizational improvement is reason enough to open this link (Eat Your Peas: A Recipe for Culture Change (strategy+business) ). But Booz Allen’s Rutger von Post is on to something as he relates how “Naked Chef” star Jamie Oliver transformed the eating
- [Information vs. Defamation: Impact of Courtroom Communication](https://page.org/blog/information-vs-defamation-impact-of-courtroom-communication/) - Why does the legal fight between BP and Halliburton remind me of Kramer vs. Kramer ? During the child custody hearing in the prize-winning 1979 movie, the divorcing Kramers (husband played by Dustin Hoffman; wife, by Meryl Streep) are in the court room. Representing their respective clients, their lawyers unleash brutal character assassinations. Dustin and Meryl are
- [Will More Codified Ways of Working Make (Reputation) Management a Profession?](https://page.org/blog/will-more-codified-ways-of-working-make-reputation-management-a-profession/) - Sometimes, reading management journals transports me back to the Salamanca, Spain of the Middle Ages – where some of the best minds of the period seriously discussed how many angels could fit on the pin of a needle. Then, someone comes up with an insight or two that makes it all less ethereal. In an
- [Going Glocal](https://page.org/blog/going-glocal/) - For years, the primary value attributed to global corporations has been their size to create profitable growth and satisfied shareholders. Today, global corporations have a responsibility to a variety of stakeholders: employees, investors, suppliers, customers, governments. And given their size, major multinational corporations like PepsiCo have to be conscious of the impact we have on
- [The Reputation Dividend: What Would Gandalf Say?](https://page.org/blog/the-reputation-dividend-what-would-gandalf-say/) - As a contemporary anthropologist of sorts working as a CCO in technology-based companies, I often felt like a Muggle – a person without magical abilities – among the Wizards. Once in Shell, I was talking with a team of senior executives about stakeholder concerns and how we could shape our narrative to connect better. I
- [Advising the CEO and The King’s Speech](https://page.org/blog/advising-the-ceo-and-the-kings-speech/) - While The King’s Speech was a great movie, it was also a great example of how to advise a CEO or other important leader. As the story unfolds, Lionel Logue, the King’s speech therapist, goes from the unwanted outsider to the trusted adviser through a process that dates back to Joseph and the Pharaoh. The relationship is
- [Revisit Arthur W. Page’s Principles — and What They Mean for Us Today](https://page.org/blog/revisit-arthur-w-pages-principles-and-what-they-mean-for-us-today/) - Several recent entries on this blog – including those by Steve Cody, Bruce Harrison and Lynn Casey – have directed our attention to research on corporate leadership and to public attitudes toward it. As I’ve read these posts, I’ve been struck by the contrasts they present. For instance, Steve Cody used a recent IBM survey of CEOs
- [For Most CEOs, the Bottom Line Remains the Bottom Line](https://page.org/blog/for-most-ceos-the-bottom-line-remains-the-bottom-line/) - A just released IBM survey of some 1,500 chief executive officers revealed that 80 percent see the world becoming even more complex in the years to come. Yet, 51 percent admit they don’t have all the answers to confront the uncertainty. To cope with the double bogey of complexity and uncertainty, 60 percent of CEOs surveyed cited
- [News about Page Member, Chet Burger](https://page.org/blog/news-about-page-member-chet-burger/) - I am writing to tell you the sad news that one of our most esteemed members, Chet Burger, passed away yesterday after a long battle with cancer. He was 90 years old. Burger was our Hall of Fame Honoree in 1992. In his speech to accept the award, he said, "So you see very specifically how the
- [Edelman Japan President Recounts Unity amid Hardship](https://page.org/blog/edelman-japan-president-recounts-unity-amid-hardship/) - We have all been reading and listening to the news reports coming from Japan in the aftermath of the earthquake and tsunami. Thankfully, all the members of Edelman Japan and their families, some of whom are located in the disaster areas, are safe and well. However, we also recognize the scale of the devastation in
- [Tokyo Electric Power’s Communication Challenges and Opportunities](https://page.org/blog/tokyo-electric-powers-communication-challenges-and-opportunities/) - As Japan sorts through three separate disasters: the earthquake, the tsunami, and the potential nuclear meltdown, the media has focused on the disaster appropriately from the perspective of lives lost, and the potential for things to get even worse. Lost to the back pages, however, is a potential disaster looming in the background for Tokyo
- [Response to Crisis in Japan](https://page.org/blog/response-to-crisis-in-japan/) - The devastation and destruction caused by the natural disasters in Japan has had a profound impact on the world – including our businesses, colleagues, customers and friends in Japan. As every company with employees in Japan, Ingersoll Rand has mobilized to ensure employee safety and business continuity. With the safety of our employees and their
- [Dare to be Different – Creativity in Communications](https://page.org/blog/dare-to-be-different-creativity-in-communications/) - Think about this for a minute: What is the most crucial factor for the future success of your business? Perhaps it’s strong profits, a pipeline of new business, new research and innovation developments, or a solid marketing and communications strategy. Regardless of what you see as your business’ key to success, I’m willing to bet
- [Nonmarket Strategy is Music to CCO Ears: A Theory to Close the CEO-CCO Gap](https://page.org/blog/nonmarket-strategy-is-music-to-cco-ears-a-theory-to-close-the-ceo-cco-gap/) - If you want to understand how management consultants will move their show to the CCO, read the Spring 2010 (vol. 51, no. 3) issue of MIT Sloan Management Review and the compelling thesis by David Bach and Bruce Allen, “What Every CEO Needs to Know About Nonmarket Strategy.” That’s NON-market strategy. A balky term for an elegant idea
- [Are We There Yet? New BP Leader Faces the Slippery Slope](https://page.org/blog/are-we-there-yet-new-bp-leader-faces-the-slippery-slope/) - A company’s stakeholders, particularly its investors, must seem to some chief executives like the pesky kids in the backseat asking the universal question of kids in the backseat, “Are we there yet?”Here’s the difference: backseat kids don’t have a clue how to drive the car and they may have even forgotten where they’re going.Stakeholders, on
- [(So-called) Soft Skills Will Be Harder to Ignore for C-Level Aspirers](https://page.org/blog/so-called-soft-skills-will-be-harder-to-ignore-for-c-level-aspirers/) - Check out “The New Path to the C-Suite” (http://hbr.org/2011/03/the-new-path-to-the-c-suite/ar/1), and you’ll notice the absence of a reference to the Chief Communications Officer. (More on that later.) The piece describes a study by a Harvard B-school assistant professor and Heidrick & Struggles that charts the evolution of C-level positions and their requirements for the future. They
- [Authenticity Is Key to Successful Leadership](https://page.org/blog/authenticity-is-key-to-successful-leadership/) - An article in Monday’s New York Times evaluated James Murdoch’s leadership style and the challenges facing News Corporation. (http://www.cnbc.com/id/41682902) Murdoch is widely assumed to be the heir apparent at the company, following in the formidable footsteps of his iconic father. Comparisons are inevitable. “James Murdoch is trying to succeed at the company his father built, but he
- [The revolutionary at the water cooler](https://page.org/blog/the-revolutionary-at-the-water-cooler/) - The Wall Street Journal today articulated a no-doubt common sentiment about Wael Ghonim, the Google employee who has emerged as a hero of the popular rebellion in Egypt. “I’m glad the guy doesn’t work for us.” As the US government has struggled to find the right response to the uprising, global companies have, by and large, kept
- [Wisdom of Unorthodox Communications](https://page.org/blog/wisdom-of-unorthodox-communications/) - “We have multiple points of scorching heat that are fueling a blazing fire around us." The Nokia CEO's now-widely publicized letter to employees prompts three questions. What was he thinking? Was it an effective letter? And did he have help from a professional communicator? (http://arstechnica.com/gadgets/news/2011/02/nokia-ceo-company-must-jump-from-burning-platform.ars) By the time you read this, it could be clear
- [Legitimizing “Shared Value”](https://page.org/blog/legitimizing-shared-value/) - First, in the wake of the global financial crisis, former GE CEO and shareholder value advocate Jack Welch tells the Financial Times, "On the face of it, shareholder value is the dumbest idea in the world." Now comes corporate management guru Michael Porter (with colleague Mark Kramer), announcing "the next major transformation of business thinking" in
- [AOL version 5.0?](https://page.org/blog/aol-version-5-0/) - In a bold move AOL Inc. announced that it is buying The Huffington Post for $315 million. While the speculation is rife as to whether this is a good deal for AOL or for the Huffington Post, I think what’s far more interesting is what it tells us about traditional versus digital media. Tim Armstrong, AOL’s CEO,
- [Business schools embrace change - but is it enough?](https://page.org/blog/business-schools-embrace-change-but-is-it-enough/) - The Wall Street Journal this week featured two side-by-side stories (yes, I still read the print edition) about major business schools in flux. “Business education” stories are often soft filler around ads for executive MBA programs and leadership tomes, so these entries were refreshingly meaty. Impending curricula overhauls at both Wharton (“As world turns, Wharton adapts”) and Harvard
- [Remembering Reagan](https://page.org/blog/remembering-reagan/) - Although he left office 22 years ago and Sunday marks the centennial of his birth, it’s still way too early to know history’s final judgment on Ronald Reagan. One thing seems certain, though: His presidency looms larger than any other since Franklin Roosevelt’s. Many Democrats hoped the 2008 election marked the end of the Reagan
- [Davos – Where The Meeting is The Message](https://page.org/blog/davos-where-the-meeting-is-the-message/) - Now we know it from the horse's mouth. The World Economic Forum (WEF), where big beasts gather for a five-day brainstorm, is its “own best Big Idea". Mark Malloch-Brown, a former UN deputy secretary-general, writing in a Financial Times weekend magazine devoted to Davos 2011, says so. Now that the 2,500 delegates have trooped home,
- [The Volt: Is It a Metaphor for the Revival of GM?](https://page.org/blog/the-volt-is-it-a-metaphor-for-the-revival-of-gm/) - I remember the cold grey January 2007 day in Detroit when General Motors unveiled a vision for a car that it predicted would change the game for the struggling automaker and for the global car industry. The Volt electric hybrid concept was greeted by a strange mix of excitement and derision from the 3,000 global
- [Transparency, Accountability and Trust Redux](https://page.org/blog/transparency-accountability-and-trust-redux/) - I was perhaps a bit naïve in my post yesterday when I said, “From time to time, courts may require disclosure and activists may obtain and release information, much as Mr. Assange does in the government arena.” In the back of my mind, I thought perhaps Wikileaks would pose a direct threat to business, but
- [Transparency, Accountability and Trust](https://page.org/blog/transparency-accountability-and-trust/) - The White House has warned that disclosure by Wikileaks of 250,000 U.S. diplomatic cables “could disrupt American operations abroad and put the work and even lives of confidential sources of American diplomats at risk,” according to New York Times. These dire consequences seem to be of little concern to Wikileaks founder Julian Assange, who professes to
- [Is the Fed Leading Public Perception Toward Distrust?](https://page.org/blog/is-the-fed-leading-public-perception-toward-distrust/) - Should an anxious stakeholder be given less information? All the rules and evidence available to corporate communicators confirm the opposite. Surprising to us then is the New York Times disclosure that, before they announced their $600 billion “quantitative easing” plan to shore up the US economy, Federal Reserve officials seriously debated whether Fed Chairman Ben Bernanke should
- [Social Media – Post-it Notes in Cyberspace or the New Beacon?](https://page.org/blog/social-media-post-it-notes-in-cyberspace-or-the-new-beacon/) - A few years ago, a media analysis company sent me what they must have figured was a pretty scary email which would make me buy their internet tracking and analysis services. Over a 90-day period, I was told, their web tools had found 15 million new mentions of Shell in various places on the Internet,
- [Partnership and Risk – Creating a Culture of Sustainability](https://page.org/blog/partnership-and-risk-creating-a-culture-of-sustainability/) - What is a culture of sustainability and how can it help companies avoid crises? At the recent Symposium on Sustainability: Crisis Management: Supply Chains, Business Partners and Sustainability at Baruch College/CUNY, three panels of experts explored the role corporate partners and suppliers have played in the 2010 crises in the energy sector, manufacturing, and in
- [The Paradox of the Center](https://page.org/blog/the-paradox-of-the-center/) - Two commentaries about the state of our infotainment (formerly news) media and the polarization of our society caught my attention over the weekend. They raise interesting questions not only for politicians, but also for business leaders. The first was Ted Koppel’s lament in The Washington Post about the shift of Fox News and MSNBC from objective news
- [The Business Value of Social Media](https://page.org/blog/the-business-value-of-social-media/) - One of the four recommendations of The Authentic Enterprise white paper is to encourage corporations to responsibly and strategically embrace "new media" - what we know as "social media" today. In making this recommendation we recognized that eventually corporations would have to confront - and overcome - policy, risk and management issues, ranging from privacy and disclosure
- [What Signals are the Vulnerability Scans not Picking up?](https://page.org/blog/what-signals-are-the-vulnerability-scans-not-picking-up/) - The Conversation section of HBR’s online edition offers an interesting take on the risks associated with business’ tendency to move in packs when it comes to features, services and prices (http://blogs.hbr.org/cs/2010/11/the_perils_of_industrial_commu.html). The more cohesive the industry, the author insists (strong trade associations are red flags along with terms like win-win” and coopetition), the less appetite
- [Miracle or disaster - who decides?](https://page.org/blog/miracle-or-disaster-who-decides/) - Social media may be driving the way mainstream media characterizes incidents, according to Leslie Gaines-Ross in a Harvard Business Review blog post today. She looked at media coverage around last week's emergency landing of a Qantas jetliner, comparing it to stories about the "Miracle on the Hudson" that catapulted Chesley Sullenberger to hero status in 2009. The two
- [The Value of Time and Space to Talk Face-to-Face](https://page.org/blog/the-value-of-time-and-space-to-talk-face-to-face/) - Trust MIT to tackle nonverbal clues, charisma and the value of face-to-face communications, unstructured employee conversations and gossip. Trust MIT to also poke a large hole in how we tend to rely on meetings – and organizational communications – built on structured ‘information downloads’ and Q&A exchanges. A recent MIT News article first puts non-verbal communications and
- [MySpace: a redesign to attract GenY?](https://page.org/blog/myspace-a-redesign-to-attract-geny/) - There was a story in the New York Times this week about MySpace and the embattled social network’s efforts to target Generation Y, a group they define as people 13-35 years of age. MySpace’s new plan is to streamline its service and focus on music, movies and television shows. The pace of evolution in social networks is
- [Did BP’s Chief Deserve A ‘Slams Media’ Headline?](https://page.org/blog/did-bps-chief-deserve-a-slams-media-headline/) - If it bleeds, it leads. And if the news media are the bloodied, even superficially, you’ve got yourself a surefire headline. Thus we had the Reuters’ dispatch on BP chief Bob Dudley’s maiden speech on the oil spill crisis hitting the internet as “BP CEO slams media…” tuning up a chorus of blog and media scorn. Did
- [Can Page Compete? Musings From the Terranea Fishbowl](https://page.org/blog/can-page-compete-musings-from-the-terranea-fishbowl/) - Taking in the recent Page Annual Conference, "Culture as Competitive Advantage" in my high school home of Palos Verdes, I was reminded of two things. First, that it had been 33 years since I stood on the same ground, a summer employee at Marineland, the seaside entertainment park whose dolphin and fish tanks later gave
- [Page Members Sound Off on Where the Profession is Headed](https://page.org/blog/page-members-sound-off-on-where-the-profession-is-headed/) - This video produced for the Page Society's Annual Business Meeting, held during the 2010 Annual Conference, presents a cross section of Page member views on how the profession is changing, the new pressures facing Chief Communications Officers, and the impact of things like social media on the function. We also hear from Future Leaders and
- [A World in Trust – Leadership and Corporate Responsibility](https://page.org/blog/a-world-in-trust-leadership-and-corporate-responsibility/) - At 72 pages, the heft of a recently published overview of the state of Corporate Responsibility (CR) by Echo Research and IBLF bears witness to the study’s solidity, insights and range. This report is well worth a read, for CCOs especially. Looking back over 10 years and more as well as into the future, “A World in
- [Transparency Dichotomy](https://page.org/blog/transparency-dichotomy/) - One of the recommendations of the Page Society's Trust Report (issued in partnership with the Business Roundtable Institute for Corporate Ethics) is transparency. The report holds that openness is one of the foundations of trust. This is not particularly earth-shattering. The transparency-trust connection is made frequently by PR pros and civil society. Further, the linkage has been documented
- [Power 101: The Class You Won’t Get in B-School](https://page.org/blog/power-101-the-class-you-wont-get-in-b-school/) - Read an interesting article in Bloomberg Businessweek examining power. Power in organizations – how it flows, why some people have more despite equal budget and structural scope as others, how you obtain it and keep it – is truly the secret sauce. Those who decode it and use it well are successful, if they cut it
- [Tell the Truth](https://page.org/blog/tell-the-truth/) - Did GM lie? So says Edmunds.com. And it appears they are right. Technically. On the other hand, the exception to GM's statements that the car is purely an electrically driven vehicle appears to be quite minor: At speeds OVER 70 mph, the gasoline engine (whose main purpose is to recharge the electric motor) does kick in
- [What Have We Learned from the Ordeal of Crises?](https://page.org/blog/what-have-we-learned-from-the-ordeal-of-crises/) - Government gets it. Companies don't get it. What is “it"? The lesson of the BP oil saga, as judged by the New York Times.The Times' editorial, entitled “What Have They Learned?", suggests that Federal regulators will do a better job in future deepwater drilling crises—avoiding them or dealing with them forcefully when they flare. When it
- [The Case FOR Corporate Responsibility](https://page.org/blog/the-case-for-corporate-responsibility/) - Earlier this week, Aneel Karnani, an associate professor of strategy at the University of Michigan’s business school wrote a scathing attack against corporate responsibility in The Wall Street Journal entitled “The Case Against Corporate Social Responsibility.” I would like to challenge my junior colleague’s assertions in this blog post. The great University of Chicago economist, Milton Friedman, first voiced
- [Engaging Your Distracted Workforce](https://page.org/blog/engaging-your-distracted-workforce/) - The New York Times has been doing a hatchet job on personal technology for most of the summer in a series of stories about how our plugged in lifestyle is messing with our brains. The stories are frightening enough and all make the point that your laptop, your Blackberry, your IPod and whatever you do online is
- [Boeing works to change a culture that has ultimately damaged its reputation](https://page.org/blog/boeing-works-to-change-a-culture-that-has-ultimately-damaged-its-reputation/) - Bloomberg has a very interesting article up today about Boeing's hiring of an external adviser to help it change its culture. It seems, according to the article, that design flaws in the 787 were unreported, causing serious delays. “The 787 has tarnished the company's reputation," said Pat Shanahan, who runs Boeing Commercial production and development. “We need
- [Times’ Story Misses Underlying Issues of Crisis and True Role of Communications](https://page.org/blog/times-story-misses-underlying-issues-of-crisis-and-true-role-of-communications/) - The New York Times analysis of “What Not to Do" in a public relations crisis reinforces the view of PR expert as a reputational firefighter. You call one in once you're already in flames. It's a shame that this extensive story didn't include PR leaders who spoke to the deeper, underlying issues when companies are embroiled in
- [Marketing leadership ranks will be populated by the most talented, from all areas](https://page.org/blog/marketing-leadership-ranks-will-be-populated-by-the-most-talented-from-all-areas/) - Wondering what our community thinks of the story in Ad Age titled, “How Social Media is Helping Public Relations Sector Not Just Survive, but Thrive." No question, it's a powerful endorsement for PR pros everywhere. And an overdue recognition that the DNA of most PR execs is well suited for a world in which marketers must
- [Sea changes in corporate management benefit from CCO strategy](https://page.org/blog/sea-changes-in-corporate-management-benefit-from-cco-strategy/) - Last Saturday’s Wall Street Journal carried a provocative column by Alan Murray, online executive editor and a thoughtful observer of management trends. “The End of Management” makes a compelling case for rethinking “the most important innovation of the 20th century,” as Peter Drucker called it, in light of relentless change that has knocked the wind out of
- [The CCO Talks to Power: An Imagined Message Unheard?](https://page.org/blog/the-cco-talks-to-power-an-imagined-message-unheard/) - Years ago, I wrote some plays. In the theater of my head, I'm seeing the CCO's possible conversation with the CEO, in the office, door closed, maybe after hours, early in the game that became a crisis: “Okay, boss, you depend on me to be smart for you on at least two things-- the way
- [The Value of Trusted Leadership](https://page.org/blog/the-value-of-trusted-leadership/) - The latest Corner Office story in The New York Times is an interview with George S. Barrett, chairman and chief executive of Cardinal Health. The Corner Office column in the Times is a bit of a guilty pleasure for me, since it’s always interesting to see, and critique, the musings of successful leaders. Mr. Barrett made
- [Government vs. Business – The Age-old Debate Heats Up](https://page.org/blog/government-vs-business-the-age-old-debate-heats-up/) - There's a fundamental debate going on not only in the U.S., but around the world, about the role of government vs. the role of business. To some degree, it's a short-term focus on how to avoid a double-dip recession or even a depression and to get the economy going again. Some believe government stimulus is
- [Technology companies are not the only ones who can gain from latest EU news](https://page.org/blog/technology-companies-are-not-the-only-ones-who-can-gain-from-latest-eu-news/) - News stories about the EU tend to have a lot of acronyms and policy and legislative detail, and are easy to pass over in the daily media diet. But business leaders will pay close attention to the kind of news that came out of Geneva on Monday. The World Trade Organization effectively overruled the European Union's tariff
- [China’s ascendence is certain, but not predictable](https://page.org/blog/chinas-ascendence-is-certain-but-not-predictable/) - Reports that China is surpassing Japan as the world's second largest economy were no surprise. Exuberant coverage has called China's growth "spectacular" in its speed and scope, and forecasters are giddy at the prospects for this vast nation, still immature in global business terms. With so much global corporate focus on China, it would be easy to
- [Laurie helped others focus on what was important](https://page.org/blog/laurie-helped-others-focus-on-what-was-important/) - I remember being knocked out when someone told me she sat at the desk that Arthur Page used. I always had this awe of her. She was the head of PR at AT&T, in New York, for goodness sake! She was a mother of Earth Day! And she was my mentor and guide, pointing the
- [Laurie knew how to get to the heart of the issue](https://page.org/blog/laurie-knew-how-to-get-to-the-heart-of-the-issue/) - A few years ago, Marilyn Laurie joined me in coaching an executive who was developing a critical marketing plan. Unfortunately, the plan was long on strategy and short on detail. After listening carefully to his vision, Marilyn said with a smile and unmistakable seriousness, “You’re at 50,000 feet, Tom (not real name). You gotta land
- [Laurie was the ultimate model for leadership](https://page.org/blog/laurie-was-the-ultimate-model-for-leadership/) - I had the pleasure and honor of working for and with Marilyn Laurie during the years that she rose from the mid-level executive ranks to become the first woman member of AT&T's top executive team. While many people have spoken glowingly and accurately about Marilyn's skills and instincts as a PR practitiioner, one of the
- [Laurie’s impact on the profession and the public sector is incalculable](https://page.org/blog/lauries-impact-on-the-profession-and-the-public-sector-is-incalculable/) - Public relations - in fact, society in its totality – has suffered an incalculable loss with the untimely death of Marilyn Laurie. Her remarkable career encompassed both the world of business and the public sector. Highly respected by her professional peers, her counsel was heard at the top-most levels of one of the world’s great
- [Mentoring and authenticity were hallmarks of Laurie’s leadership](https://page.org/blog/mentoring-and-authenticity-were-hallmarks-of-lauries-leadership/) - Marilyn Laurie made an indelible impression on me as the strong, passionate leader of AT&T Public Relations. The tumultuous years of the late 80s and 90s were marked by heady highs and humbling lows for AT&T. For much of that time, while Marilyn was adroitly running the company's vast, worldwide public relations organization, I was
- [Laurie’s passion inspired and motivated those around her](https://page.org/blog/lauries-passion-inspired-and-motivated-those-around-her/) - I was lucky enough to know Marilyn Laurie for over 30 years. At AT&T, she was my boss, mentor and friend and she remained my mentor and friend in my years at Lucent and KPMG. There's no question that she was a trailblazer both for PR people and for women. At AT&T as the first
- [Marilyn Laurie embodied integrity and courage](https://page.org/blog/marilyn-laurie-embodied-integrity-and-courage/) - When I think of Marilyn Laurie, who passed away yesterday, I think of guts. Specifically, I think of my all-time favorite quote about integrity, spoken by Marilyn at the end of her Arthur W. Page Society Hall of Fame induction speech in September 2002: "I don't think it takes an MBA ethics course to know
- [Remembering Marilyn Laurie, The Mother of PR](https://page.org/blog/remembering-marilyn-laurie-the-mother-of-pr/) - There are several candidates for the title "Father of PR." Arthur Page is one for sure. If there were an election for the "Mother of PR," Marilyn Laurie would almost certainly be in the front of the field. Back in 1969, she was a stay-at-home Mom, raising two young girls in Brooklyn. Within a year,
- [With humor and clear communications, Laurie was a born leader](https://page.org/blog/with-humor-and-clear-communications-laurie-was-a-born-leader/) - Marilyn Laurie was a strong role model for me as well as a friend. My affection for her was less related to what she did than to who she was. A strong, powerful woman who had the ability to comprehend, analyze and manage a significant role in a complex social, economic and political world. And,
- [PR Education – A Most Un-Businesslike Proposition](https://page.org/blog/pr-education-a-most-un-businesslike-proposition/) - I took away two insights from my short visit to the AEJMC convention in Boston last week. I was there at the invitation of Page Society member Maria Russell of Syracuse University to present the Page Society's Trust Report to the Public Relations Division of the Association for Education in Journalism and Mass Communication, and preceded a panel of academics and practitioners addressing
- [Sit Anywhere](https://page.org/blog/sit-anywhere/) - Can we please get over this seat-at-the-table obsession? Last week the Arthur W. Page Society/Council of PR Firms convened a Breakfast Briefing to review the findings of the Corporate Strategy Study conducted by FD earlier this year. The study's findings were truly interesting – more so than is typical of such research. The discussion at the event,
- [Trustworthy Counsel is What We Have to Give](https://page.org/blog/trustworthy-counsel-is-what-we-have-to-give/) - When all is said and done, in the world of business, it's all about trust. Without support based on trust, the mighty stumble and the weak fall. You can say the same about chief communication officers. That's why now, at a time of unusual challenges, it makes so much sense for Page's leaders and members
- [Arthur Pagers are Walking on the Moon](https://page.org/blog/arthur-pagers-are-walking-on-the-moon/) - For Arthur Page Society members there's a lesson in the 40th anniversary of our nation's moon landing: Celebrate the achievement, but don't get too sentimental.Just as we marvel this month at the accomplishment of landing two men on the moon there's also much to applaud in the accomplishments of corporate communications. Over a similar interval,
- [Looking Toward Chicago…](https://page.org/blog/looking-toward-chicago/) - Over the next several weeks, there will be a number of bloggers stopping by the Page Turner blog to comment on the Page Society's 2009 Annual Conference, but as conference chair, I thought I would kick things off with a few thoughts. As I'm sure you know, the theme for this year's Page Society conference
- [Putting Trust at Apple’s Core](https://page.org/blog/putting-trust-at-apples-core/) - Trust should be top of mind for any executive trying to navigate the minefields of today’s business environment. The Page Society and Business Roundtable Institute for Corporate Ethicsreport on corporate trust offers great insights into how organizations are wrestling with this issue and what key questions CEOs and CCOs now face about public trust in business. I had the
- [Trust Is Ephemeral](https://page.org/blog/trust-is-ephemeral/) - Trust is the central subject of a new special report by the Arthur W. Page Society and the Business Roundtable Institute for Corporate Ethics. In sum, the comprehensive and carefully written study says that trust (or its absence) affects everything in our economy from employee performance to customer perceptions, to the willingness of people to loan money to
- [Rebuilding Trust](https://page.org/blog/rebuilding-trust/) - It's encouraging when the Harvard Business Review agrees with you. That was my initial reaction when I saw the bright yellow cover of the most recent issue of HBR highlighting the topic for the month -- "Rebuilding Trust" -- and featuring a smashed coffee cup to symbolize just how much things are broken. It's the same topic
- [What Great Brands Understand About Building Trust Online](https://page.org/blog/what-great-brands-understand-about-building-trust-online/) - I had an opportunity to present at the Arthur W. Page/Tuck Symposium this week in New York City. During my presentation, I talked about 14 aspects of how great brands build trust online. Most brands today do not come close to doing all 14, but the future online leaders are working hard to get there
- [Dick Martin Tells Secrets](https://page.org/blog/dick-martin-tells-secrets/) - Those of us who keep an eye on the strategic direction of our profession agree on what is necessary to succeed. The themes articulated in the Page Society's The Authentic Enterprise white paper also are apparent in Dick Martin's findings in his new book, Secrets of the Marketing Masters: What the Best Marketers Do - And Why It
- [Can and Will Communicators Reinvent Themselves for Web 2.0?](https://page.org/blog/can-and-will-communicators-reinvent-themselves-for-web-2-0/) - I was a panelist along with Peter Debreceny at a Conference Board program in New York hosted by the reputation and issues monitoring web company, DNA13. The topic was corporate communications and Web 2.0. I spoke about brand and reputation management while Peter focused on employee engagement. We agreed that social media are creating two major trends
- [Rethinking, Recharging and Renewing](https://page.org/blog/rethinking-recharging-and-renewing/) - I participated in a panel discussion at the Public Relations Executive Forum, co-hosted by the Arthur W. Page Society and the Institute for Public Relations. Our panel’s topic was “the impact of the economic crisis on corporate communications and public relations.” My fellow panelists (Kimberly Crews Goode of Northwestern Mutual, Cathy Babington of Abbott and Greg Elliot of Navistar) and the moderator
- [12 month anniversary of Page Turner](https://page.org/blog/12-month-anniversary-of-page-turner/) - As the Authentic Enterprise pointed out, technology has created an interconnected world where speed becomes of the essence. We can see examples of this everywhere we turn — as new channels not even thought of when the Arthur W. Page Society began work on the paper demand a response time measured in minutes and seconds. Domino Pizza
- [It Seemed So Promising](https://page.org/blog/it-seemed-so-promising/) - Carlos Gutierrez, former US Secretary of Commerce and former chief executive of the Kellogg Company, addressed the spring session of the Arthur Page Society on Friday. His message was extremely positive; he had learned the importance of having communications professionals at the decision-making table while in government, and intended to take that lesson back to
- [The Changing Composition of Boards](https://page.org/blog/the-changing-composition-of-boards/) - Leaders in our profession have long advocated for the value a strategic communications perspective could have in the boardroom. It seemed so obvious – to us, if not to board chairs – as we watched case after case of lost market value, market share and the ability to attract top talent that followed events which
- [The Worth of Trust - The Opportunity for Communications](https://page.org/blog/the-worth-of-trust-the-opportunity-for-communications/) - The cost to a business of losing trust is illustrated by a litany of famous and public catastrophes. But if losing trust places a company at a commercial disadvantage, earning trust does precisely the opposite. Trust earned is competitive advantage gained. This year, I published a study, The Worth of Trust (sign-in required), which drew on interviews
- [Warning: Leading with Purpose May Make You Look Human](https://page.org/blog/warning-leading-with-purpose-may-make-you-look-human/) - One common shift during the pandemic is how communications leaders counseled their C-suite colleagues to adopt a strong stance of empathy and focus on employee well-being. But what happens when it’s the CEO who is experiencing their own mental health challenges? In a troubling time would the organization lose faith in leadership if the top
- [Lessons Learned: Building CommTech as a Practice with Airtable](https://page.org/blog/getting-x-out-of-commtech/) - A Page Patron is a leading solution provider that, in exchange for sponsorship of Page, works with us to educate members about how tools and services like theirs help enable world-class communications capabilities. Page’s groundbreaking report, “The CCO as Pacesetter,” revealed how profoundly the chief communications officer’s role has evolved over the past decade and the continued
- [The Era of Accountability](https://page.org/blog/the-era-of-accountability/) - In a March Twitter post, NAACP President and CEO Derrick Johnson sent a clear and unambiguous message to companies who don’t back their words with action: “We intend to hold all corporations who have made commitments to the fight for social justice accountable. Our communities, lives, and democracy are at stake.” Likewise, Larry Fink, CEO of
- [Risk and Resilience in a World of Accelerating Change - Vikram Sharma, Crisp president](https://page.org/blog/vikram-sharma-crisp-president/) - A Page Patron is a leading solution provider that, in exchange for sponsorship of Page, works with us to educate members about how tools and services like theirs help enable world-class communications capabilities. When the World Economic Forum (WEF) published its 16th edition of The Global Risks Report 2021 earlier this year, it recommended organizations “build better pathways for

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- [Competitions](https://page.org/competitions/) - Page and the Institute for Public Relations conduct an annual competition for the writing of original case studies by students enrolled in a school of business, communication or journalism and who are pursuing a degree that is focused on corporate communications and the practice of public relations. The objectives of the competition are to introduce the practical
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- [About Page Up](https://page.org/about-page-up/) - Page Up is a global community where senior communication leaders from the most prominent and influential companies, top public relations agencies, academia and nonprofits push the boundaries of what's possible in their fields. Our membership stands as a beacon of innovation and a hub for the exchange of groundbreaking ideas. The first thing to say
- [Membership Criteria & Dues](https://page.org/criteria-dues/) - Prospective Page members are nominated by two or more active members of Page. The Membership Committee evaluates nominations and the Board of Trustees reviews and approves nominees at regularly scheduled board meetings. Because the criteria for membership vary by membership category, there is a separate nomination form for each. Member Dues Page is funded through
- [Page names Dr. Candace Steele Flippin as Vice President of Thought Leadership and Professional Development](https://page.org/press-news/page-names-dr-candace-steele-flippin-as-vice-president-of-thought-leadership-and-professional-development/) - New York / December 1, 2025 – Page announced today the appointment of Candace Steele Flippin as the new Vice President of Thought Leadership and Professional Development. Candace will assume her role immediately. The VP of Thought Leadership and Professional Development is a key role responsible for elevating the corporate communications profession by delivering high-impact
- [Our Programs](https://page.org/our-programs/)
- [Learning](https://page.org/team-learning/) - A strong leader needs a strong team. Page members are thinking about talent retention, how to recognize their teams for their contributions and commitment and how to help individuals advance in their roles and their careers. Page has several professional development opportunities for other communicators to network, learn and develop new skills. Page Up Page
- [Ethan McCarty Elected Chair of Page Up](https://page.org/press-news/ethan-mccarty-elected-chair-of-page-up/) - Page is pleased to announce that Ethan McCarty, CEO and Founder of Integral, has been elected as the next Chair of Page Up, the professional development and networking community for senior communications leaders. An early member of Page Up, Ethan has been deeply involved since its inception, chairing a Page Up Annual Conference, a Page
- [Autorenewal Terms & Conditions](https://page.org/autorenewal-terms-conditions/) - Autorenewal Membership Terms and Conditions By enrolling in autorenewal for Page/Page Up membership, you agree to the following terms and conditions: Eligibility at Renewal You must hold a qualifying role as defined by Page/Page Up membership criteria at the time of renewal. OR You have been grandfathered in/have been granted continuous membership in Page or
- [Bylaws](https://page.org/financial-governance/bylaws/) - Article I. The Organization Section 1. The legal name of the organization is Arthur Page Society. It is also referred to as Arthur W. Page Society, or just Page. Section 2. The principal office of the organization is located in New York, NY, USA. Section 3. The mission of Page is to strengthen the impact
- [Page Society Honors Bill Heyman with Distinguished Service Award](https://page.org/press-news/page-society-honors-bill-heyman-with-distinguished-service-award/) - NEW YORK – September 5, 2024 — Bill Heyman, co-founder of FHS Capital Partners, will receive the Page Distinguished Service Award during the Page Annual Conference on September 23. This honor is bestowed upon individuals who have made significant contributions to the profession through selfless service, leadership, and a commitment to advancing the role of
- [Awards & Honors](https://page.org/awards-honors/)
- [Distinguished Service](https://page.org/distinguished-service/) - Distinguished Service Award The Distinguished Service Award honors an individual who has helped strengthen the role of public relations by devoting themselves to services that help build and nurture the profession. They may have championed the merits of public relations; written articles and/or books; conducted opinion research; developed educational programs; and worked with students, professional
- [Hall of Fame](https://page.org/hall-of-fame/) - Induction into the Page Society Hall of Fame recognizes men and women whose esteemed careers have taken them to the summit of the public relations field. Created in 1984, the annual inductionhonors a leading senior level practitioner for career achievement and outstanding contributions to the profession. Inductees into the Hall of Fame have demonstrated a
- [Page Board Elects Darcy Keller as Chair, Building on Momentum and Global Expansion](https://page.org/press-news/page-board-elects-darcy-keller-as-chair-building-on-momentum-and-global-expansion/) - New York – September 30, 2025 — The Board of Trustees of Page, the premier global professional association for senior corporate communications executives, has elected Darcy Keller as the next Chair of the Page Board of Trustees. In a professional capacity, Darcy currently serves as the Vice President and Head of Corporate Marketing and Communications at Dimensional
- [2025 #PageAnnual - Attendee List](https://page.org/2025-pageannual-attendee-list/) - The Page Annual Conference is a member-only conference where only select pre-approved guests are allowed. The attendee list is confidential. So, please do not distribute it. See you in Dallas!
- [Page Board of Trustees Resources](https://page.org/board-meeting-resources/) - Upcoming Board Meeting Date: Sunday, September 28Time: 6:00 - 11:30 a.m. PDT/ 7:00 a.m. - 12:30 p.m. MDT/ 8:00 a.m. - 1:30 p.m. CDT/ 9:00 - 2:30 p.m. EDT/3:00 - 8:30 p.m. CEST/4:00 - 9:30 p.m. EEST/9:00 - 10:30 p.m. GST/10:00 - 3:30 a.m. JST (Monday, September 29) Zoom: https://us06web.zoom.us/j/81282869577?jst=2 Meeting ID: 81282869577
- [Membership FAQs](https://page.org/membership-faqs/) - Renew your Page Membership Our purpose is rooted in the belief that a strong Communications function results in enterprises that are more responsible, trustworthy and responsive to stakeholders, which in turn helps transform business for the better. Renew your membership to continue developing your career, accessing elite networking opportunities and offering professional development opportunities for
- [Membership Eligibility Form](https://page.org/membership-faqs/membership-eligibility-form/)
- [Submit a blog](https://page.org/blog/submit-a-blog/) - Here’s how it works: Start with an idea: Send us a quick overview first so we can align on topic and timing. Submit early: Drafts are due at least a week before your spot on the calendar. Keep it original: Posts should be exclusive to PageTurner (not shared elsewhere first). Focus on CCOs: Write with chief communication officers in
- [Corporate Membership Criteria](https://page.org/criteria-dues/corporate-membership-criteria/) - Corporate Membership Criteria Must hold the top corporate communications position at a company that demonstrates comparable scale and significance in its home market. Companies are considered eligible if they meet one of the following criteria: U.S.-based companies: must be eligible to be listed on the US Fortune 1000 (currently requiring at least $2.4 billion in
- [Andy Polansky to be Inducted into the Page Society Hall of Fame ](https://page.org/press-news/andy-polansky-to-be-inducted-into-the-page-society-hall-of-fame/) - NEW YORK – August 27, 2025 — Public relations industry veteran Andy Polansky, former CEO of Weber Shandwick, is being inducted into the Page Hall of Fame during the Page Annual Conference on September 28. The Hall of Fame honors a lifetime of leadership in the profession. Members have had a significant impact on the
- [Page Society Honors Ken Makovsky with Distinguished Service Award](https://page.org/press-news/page-society-honors-ken-makovsky-with-distinguished-service-award/) - NEW YORK – August 27, 2025 — Kenneth D. Makovsky, Chairman and CEO of Makovsky + Company, will receive the Page Distinguished Service Award during the Page Annual Conference on September 28. This honor is bestowed upon individuals who have made significant contributions to the profession through selfless service, leadership, and a commitment to advancing
- [A Guide to Page Research Reports](https://page.org/a-guide-to-page-research-reports-2/) - Page began taking a proactive view on the role of the CCO in the enterprise with the publication of The Authentic Enterprise, a report that foresaw radical changes in the way people access and share information. We argued that in light of the radical transparency and interconnectedness that we saw coming, an enterprise wishing to earn
- [What's happening at Page Up - Asia](https://page.org/whats-happening-at-page-up-asia/)
- [What's happening at Page Up - US West Coast](https://page.org/whats-happening-at-page-up-us-west-caost/)
- [What's happening at Page Up - US Southwest](https://page.org/whats-happening-at-page-up-us-southwest/)
- [What's happening at Page Up - US Southeast](https://page.org/whats-happening-at-page-up-us-southeast/)
- [What's happening at Page Up - US Northeast](https://page.org/whats-happening-at-page-up-us-northeast/)
- [What's happening at Page Up - US Midwest](https://page.org/whats-happening-at-page-up-us-midwest/)
- [What's happening at Page Up - Middle-East/India](https://page.org/whats-happening-at-page-up-middle-east-india/)
- [What's happening at Page Up - Mexico & South America](https://page.org/whats-happening-at-page-up-mexico-south-america/)
- [What's happening at Page Up - Europe](https://page.org/whats-happening-at-page-up-europe/)
- [What's happening at Page Up - Canada](https://page.org/whats-happening-at-page-up-canada/)
- [What's happening at Page Up - Australia](https://page.org/whats-happening-at-page-up-australia/)
- [What's happening at Page - Asia](https://page.org/whats-happening-at-page-asia/)
- [What's happening at Page - US West Coast](https://page.org/whats-happening-at-page-us-west-coast/)
- [What's happening at Page - US Southwest](https://page.org/whats-happening-at-page-us-southwest/)
- [What's happening at Page - US Southeast](https://page.org/whats-happening-at-page-us-southeast/)
- [What's happening at Page - US Northeast](https://page.org/whats-happening-at-page-us-northeast/)
- [What's happening at Page - US Midwest](https://page.org/whats-happening-at-page-us-midwest/)
- [What's happening at Page - Middle-East/India](https://page.org/whats-happening-at-page-middle-east-india/)
- [What's happening at Page - Mexico & South America](https://page.org/whats-happening-at-page-mexico-south-america/)
- [What's happening at Page - Europe](https://page.org/whats-happening-at-page-europe/)
- [What's happening at Page - Canada](https://page.org/whats-happening-at-page-canada/)
- [What's happening at Page - Australia](https://page.org/whats-happening-at-page-australia/)
- [Page and the Scriptorium Initiative Announce Strategic Partnership to Prepare Communications Leaders for the AI Era](https://page.org/press-news/page-and-the-scriptorium-initiative-announce-strategic-partnership-to-prepare-communications-leaders-for-the-ai-era/) - New York / Amsterdam – August 5, 2025 – Page and the Scriptorium Initiative (SI) today announced a strategic partnership designed to help communications leaders anticipate, understand, and lead through the transformational impact of artificial intelligence on their function and profession. Through this collaboration, Page, the premier global association for senior communications leaders, joins forces
- [Annual Reports](https://page.org/financial-governance/annual-reports/) - Annual Reports Copies of Page's Annual Reports and financial statements are available below. Page 2024 IRS Form 990 Page Audited Financial Statements 2024 Past Reports Page 2023 IRS Form 990 Page Audited Financial Statements 2023 Page 2022 IRS Form 990 Page Audited Financial Statements 2022 Page 2021 IRS Form 990 Page Audited Financial Statements 2021
- [Future Leaders Experience](https://page.org/future-leaders-experience/) - Two-Year Intensive Learning: Future Leaders Experience offers a comprehensive two-year experience tailored for high-potential communications executives. CCO-Focused Curriculum: The program uniquely targets the specific knowledge and skills required for the challenging role of chief communications officer. Exclusive Member Benefit: This unparalleled opportunity is available exclusively to teams of Page members, providing a competitive advantage in
- [Page Welcomes New Senior Advisor, Fellows and VPs as Longtime Global Leader Retires](https://page.org/press-news/page-welcomes-new-senior-advisor-fellows-and-vps-as-longtime-global-leader-retires/) - JUNE 26, 2025 – NEW YORK – As part of its continued global transformation, Page is announcing several key leadership transitions and appointments that reflect both the organization’s legacy and its bold future. Honoring a Global Architect After years of dedicated service, Peter Debreceny, Page’s longtime Vice President of International, will retire at the end
- [Communication Agency / Service Provider](https://page.org/criteria-dues/communications-agency-and-service-provider/) - Communications Agency Members Must be the CEO of an agency (global CEO if firm has multiple CEOs), which at the time of application would be eligible to be listed in the top 50% of PRovoke’s Global Top 250 PR Agency Ranking (currently a minimum of $23.2M in annual fee revenue), and be recognized as providing
- [Membership Solicitation Policy](https://page.org/membership-solicitation-policy/) - Page’s Non-Solicitation Policy: 3 Key Points No Unsolicited Outreach Specifically for Business Purposes Do not use Page relationships or events to promote products or services, including cold pitches, follow-ups aimed at generating business, or meeting requests for business development. Respect the Peer-to-Peer Spirit Page is a trusted space for shared learning and furthering the profession.
- [Diversity, Equity & Inclusion](https://page.org/diversity-equity-inclusion/) - Diversity isn’t an initiative. It’s a corporate mindset, foundational to the character of any enterprise and a global industry-wide issue. At Page, we believe we have the responsibility to make sure that all are welcome in our profession and that our organizations benefit from the diverse perspectives and talents, particularly those who are currently underrepresented.
- [Member Match](https://page.org/member-match/)
- [Membership Agreement](https://page.org/membership-agreement/) - Membership Non-Solicitation Policy To foster a culture of trust and peer support, members shall not engage in any unsolicited communication—verbal, written, or digital—primarily intended to promote or sell a product, service, or professional offering to another Page or Page Up member. This includes cold pitches, post-event follow-ups intended to generate business, or asking for meetings
- [What's happening at Page](https://page.org/whats-happening-at-page/)
- [Recent Page Pulse](https://page.org/recent-page-pulse/) - *************************************************************************************************************** ***************************************************************************************************************
- [Yale Certificate Program 2025](https://page.org/yale-2024/) - Cancellation Policy Anyone who cancels their registration 30 days or more before the program is entitled to a full refund. Within 30 days, the participant is eligible for a 50% refund. Within 14 days, no refund will be given.
- [Looking Ahead at 2025](https://page.org/press-news/looking-ahead-at-2025/) - JANUARY 7, 2025 – NEW YORK – Happy New Year! I’m writing with appreciation for your commitment to Page. The new year promises to be pivotal for our profession and community. I hope you will utilize your membership to its full potential, including participation in our in-person events, virtual conversations and thought leadership resources. Near-term opportunities
- [Call to Business Leaders and Boards to Rethink Risk and Marketplace Expectations](https://page.org/press-news/call-to-business-leaders-and-boards-to-rethink-risk-and-marketplace-expectations/) - FEBRUARY 3, 2025 – NEW YORK – /PRNewswire/ – A new Page Society-Harris Poll reveals a stark deficit in public trust, with only one in four respondents confident that businesses can positively impact society. The study, a collaboration between the Page Society, the premier global association for senior strategic communication leaders, and The Harris Poll,
- [Diversity Action Alliance Transitions to an Independent Entity](https://page.org/press-news/diversity-action-alliance-transitions-to-an-independent-entity/) - JANUARY 27, 2025 – NEW YORK – This transition, expected to achieve financial and operational independence by March 31, 2025, and legal independence by the end of the year, marks an important milestone as the DAA enters its sixth year. Since its founding in 2020, the DAA has been a catalyst for advancing diversity, equity,
- [past-sponsors](https://page.org/past-sponsorship/) - 1983 Circle ($20,000+ Financial Contribution) 1983 Circle ($20,000+ In-Kind) Platinum ($15,000 - $19,999) Gold ($10,000 - $14,999) Silver ($5,000 - $9,999) Bronze ($1,000 - $4,999)
- [Page Up Innovation Award](https://page.org/awards-honors/page-up-innovation-award/) - The Page Up Innovation Award recognizes Page Up members who develop and implement groundbreaking approaches that are used by their organizations to chart new pathways in the profession. The accomplishment was recently awarded at the 2023 Page Up Annual Conference in Atlanta. Late last year, our profession was rocked by the advent of Generative AI,
- [Pricing & Financial](https://page.org/membership-benefits/) - Member Dues Page is funded through a combination of annual member dues, conference fees and member sponsorships. Dues vary depending on a member's category of membership as well as the country in which they, rather than their companies, are based. Global Member Dues As Page has grown internationally, it has become evident that dues rates can be
- [Page Up Membership](https://page.org/2-3-page-up-membership/) - VALUE OF MEMBERSHIP Page Up Leadership MEMBERSHIP OFFERINGS The first thing to say about what Page Up offers is that it starts with you, the member. Each and every one of us brings a unique perspective, industry experience, established and emerging skills and a desire to contribute. So, when you look at our programs, you
- [2024 ESG Research](https://page.org/2024-esg-research/) - Today, organizations are facing pressure from all sides about if and how to approach climate action or navigate diversity, equity and inclusion (DEI). Our latest research of Page member CCOs reveals how companies are navigating each differently and how corporate communications leaders are responding. Download the full report to uncover actionable insights on how to
- [2024 ESG Research](https://page.org/2024-esg-research-2/) - Today, organizations are facing pressure from all sides about if and how to approach climate action or navigate diversity, equity and inclusion (DEI). Our latest research of Page member CCOs reveals how companies are navigating each differently and how corporate communications leaders are responding. Download the full report to uncover actionable insights on how to
- [Page Society Names Dr. Rochelle Ford as CEO](https://page.org/press-news/press-news-page-society-names-dr-rochelle-ford-as-ceo/) - Accomplished Leader to Advance Page’s Strategic Vision of Growth, Global Engagement, and Impact For Immediate Release Monday, December 9, 2024 New York – The Page Society Board of Trustees unanimously voted on December 5 to appoint Dr. Rochelle Ford, APR, most recently president of Dillard University, as the organization’s new chief executive officer. She will
- [](https://page.org/press-news/gary-sheffer-to-be-inducted-into-the-page-society-hall-of-fame/) - NEW YORK – September, 5 2024 — Industry veteran Gary Sheffer will be recognized for his lifetime of leadership and contributions to the communication profession by being inducted into the Page Hall of Fame during the Page Annual Conference on September 23. Gary’s distinguished career spans over 40 years in journalism, government, academia, and corporate
- [The Page Community](https://page.org/the-page-community/)
- [Membership Benefits](https://page.org/membership-overview/) - Page members build crucial peer relationships while learning with and from the world’s foremost leaders and thinkers in corporate communication. Below is an overview of key membership benefits: An unrivaled global network Page is the only association focused specifically on the most senior communicators from around the world, making our global community the only one
- [Forbidden](https://page.org/forbidden/)
- [](https://page.org/press-news/page-president-roger-bolton-to-step-down/) - New York, June 13, 2024: Page President Roger Bolton announced today that he will be stepping down from his role at the end of 2024. “It has been an honor and a privilege to serve as president of this outstanding professional community,” Bolton said, “and I leave with deep gratitude to all of our members
- [University of Florida Wins Top Prize in Page and Institute of Public Relations Case Study Competition](https://page.org/press-news/university-of-florida-wins-top-prize-in-pageand-institute-of-public-relationscase-study-competition/) - NEW YORK – April 10, 2024 – Four students from the University of Florida will receive the 2024 Jack Koten Page Principles Case Study Award, sponsored by Page and the Institute for Public Relations (IPR). Their submission analyzed how Mattel regained control over Barbie’s cultural narrative and pivoted the doll into the feminist figure the
- [Privacy Policy](https://page.org/privacy-policy/) - Welcome to www.awpagesociety.com, www.awpageup.com, https://knowledge.page.org/ (collectively, now housed at www.page.org and known as “Web site”). The Arthur W. Page Society (the “Society”) recognizes the importance of your personal privacy and we are committed to protecting the privacy of information you provide to us. This policy provides you with details on the information we collect from you and the
- [About Page](https://page.org/about-page/)
- [Page Principles](https://page.org/who-we-are/page-principles/) - Page Principles Page has evolved significantly over the past 40 years but we still believe that the Principles our founders compiled in service of our mission hold very true today. They developed the Page Principles on the basis of the lifetime of work of Arthur W. Page, including speeches and writings. While Page did not
- [Friends of Page (Past Contributors)](https://page.org/friends-of-page-past-contributors/) - EMERALD ($1,500+) Lynne & Roger Bolton Marc Cloosterman Joe Cohen Tracy Faulkner Bob Feldman Pierre Goad Kimberley Goode ​​Jon & Ann Iwata Maril MacDonald Bill & Doris Nielsen Linda Rutherford Dave Samson Stacy Sharpe RUBY ($1,000 - $1,499) Lori Bergen David Grossman Bruce Haynes Brian Lott Alistair McLeish Jin Montesano Holly Potter Stacy Sharpe Charlene
- [Non-Profit or Government](https://page.org/criteria-dues/5873-2/) - Non-profit and Government organization members must hold the top communication position in their organization and have broad responsibilities, as well as meet the following criteria: The individual has significant professional communications experience; The organization is considered a leader in its area of expertise; The organization has a track record of constructive relationships with corporations; and The
- [Executive Search Practitioner](https://page.org/criteria-dues/executive-search-practitioner/) - Executive Search Practitioner members must: Be the recognized leader of a full-time global communications search practice; Have a professional background in corporate communications; Be engaged in executive searches at the highest level and have an extensive record of recruiting CCOs; and Be in, of, and supporting the development of the field of corporate communications
- [PR or Corporate Reputation Institute](https://page.org/criteria-dues/pr-or-corporate-reputation-institute/) - PR or Corporate Reputation Institute members must be the CEO or hold the most senior executive position in the institute, as well as meet the following criteria: Have a professional background in corporate communications and/or significant academic qualifications in public relations or business; Be recognized as providing substantial research that is valued by CCOs from major
- [A Guide to Page Research Reports](https://page.org/a-guide-to-page-research-reports/) - The Authentic Enterprise, 2007 Page began taking a proactive view on the role of the CCO in the enterprise with the publication of The Authentic Enterprise, a report that foresaw radical changes in the way people access and share information. We argued that in light of the radical transparency and interconnectedness that we saw coming, an
- [Spring Seminar 2024 Speakers](https://page.org/spring-seminar-2024-speakers/)
- [Member Personas](https://page.org/2023-member-survey/)
- [Renew](https://page.org/renew/) - Renew your membership to continue developing your career, accessing elite networking opportunities and offering professional development opportunities for your team. Membership requires annual renewal. You must login to pay online, or can request an invoice by emailing Stephanie Salgado at ssalgado@page.org for Page and Omar Howard ohoward@page.org for Page Up. Dues vary depending on a member's category
- [Arthur W. Page Society 2010 Corporate Communications Case Study Competition Grand Prize Awarded to University of Notre Dame Business School Students](https://page.org/press-news/arthur-w-page-society-2010-corporate-communications-case-study-competition-grand-prize-awarded-to-university-of-notre-dame-business-school-students/) - A case study examining Domino's response to a video prank that compromised consumer trust in the Domino's brand has been awarded Grand Prize in the Arthur W. Page Society's 2010 Case Study Competition, sponsored by the Page Society and the Institute for Public Relations. The objective of the Case Study Competition is to promote practical
- [Arthur W. Page Society Names Julia Hood To Newly Created President Position](https://page.org/press-news/arthur-w-page-society-names-julia-hood-to-newly-created-president-position/) - Arthur W. Page Society, the leading professional organization for Chief Communications Officers, today named Julia Hood, a recognized thought leader in the Public Relations field, as well as an experienced manager and entrepreneur, as President of the organization, a newly created position that replaces the former Executive Director role. The appointment is effective on July
- [Arthur W. Page Society Names Peter Debreceny Winner of the 2010 Distinguished Service Award](https://page.org/press-news/arthur-w-page-society-names-peter-debreceny-winner-of-the-2010-distinguished-service-award/) - Peter Debreceny, a consultant with the Chicago-based strategy execution firm Gagen MacDonald, and former vice president of the Corporate Relations Department of Allstate Insurance Company, is being honored with the Arthur W. Page Society's 2010 Distinguished Service Award. With more than 30 years experience in public relations and integrated communications, Debreceny has had a distinguished
- [Arthur W. Page Society Inducts Beth Comstock into Hall of Fame](https://page.org/press-news/arthur-w-page-society-inducts-beth-comstock-into-hall-of-fame/) - The Arthur W. Page Society announced today that Beth Comstock, Chief Marketing Officer and SVP of GE, has been selected as the recipient of Arthur W. Page Society's 2010 Hall of Fame Award. "With ground breaking initiatives like ecomagination and healthymagination, Beth stands out as a model of innovation in our industry" said Bill Margaritis,
- [Heineken, eBay, Alcoa and Business Roundtable Executives Join Page Society Board](https://page.org/press-news/heineken-ebay-alcoa-and-business-roundtable-executives-join-page-society-board/) - Arthur W. Page Society, the leading professional organization for Chief Communications Officers, has elected four directors to the Board of Trustees, and reelected eight board members. The newly elected trustees are: Nicholas Ashooh, vice president, corporate affairs, Alcoa; Alan Marks, senior vice president, corporate communications, eBay, Inc.; Sean O'Neill, group corporate relations director, Heineken NV,
- [Page Society Trustee Roger Bolton Named to Trust Across America’s List of Top 100 Thought Leaders](https://page.org/press-news/page-society-trustee-roger-bolton-named-to-trust-across-americas-list-of-top-100-thought-leaders/) - Trust Across America, dedicated to unraveling the complexities of trustworthy business behavior, has selected Roger Bolton, former President and current Trustee of the Arthur W. Page Society, as one of its Top 100 Thought Leaders in Trustworthy Business Behavior. The list of Top 100 Thought Leaders also includes such notables as Stephen M.R. Covey, Co-founder
- [University of North Carolina at Chapel Hill Student Takes Top Honors at Arthur W. Page’s 2011 Corporate Communications Case Study Competition](https://page.org/press-news/university-of-north-carolina-at-chapel-hill-student-takes-top-honors-at-arthur-w-pages-2011-corporate-communications-case-study-competition/) - University of North Carolina at Chapel Hill Student Takes Top Honors at Arthur W. Page’s 2011 Corporate Communications Case Study Competition A case study examining the National Football League's response to medical research on football-related concussions won the Grand Prize at the Arthur W. Page Society's 2011 Case Study Competition, sponsored by the Page Society
- [IBM’s Jon Iwata Named Chairman of Arthur W. Page Society](https://page.org/press-news/ibms-jon-iwata-named-chairman-of-arthur-w-page-society/) - September 12, 2011 — The Arthur W. Page Society today elected Jon Iwata, senior vice president of marketing and communications at IBM, as chairman, at the Page Society’s annual business meeting in Washington DC. His term begins January 1, 2012 and he succeeds Bill Margaritis, senior vice president of global communications and investor relations at
- [Industry Veteran Tom Martin Receives Arthur W. Page Society’s 2011 Distinguished Service Award](https://page.org/press-news/industry-veteran-tom-martin-receives-arthur-w-page-societys-2011-distinguished-service-award/) - September 13, 2011 — Tom Martin has been selected as the recipient of the Arthur W. Page Society’s 2011 Distinguished Service Award. Martin is the former senior vice president and director of corporate relations at ITT and vice president of corporate communications at FedEx. He is currently executive-in-residence at the College of Charleston and also
- [Arthur W. Page Society Inducts APCO founder Margery Kraus into Hall of Fame](https://page.org/press-news/arthur-w-page-society-inducts-apco-founder-margery-kraus-into-hall-of-fame/) - September 13, 2011 — The Arthur W. Page Society has selected Margery Kraus, founder and CEO of APCO Worldwide, as the recipient of the 2011 Hall of Fame Award. A trustee of the Arthur W. Page Society, she founded APCO in 1984 and in that time has helped it grow into an agency with $113
- [Former Aetna Communications Chief Takes the Helm as Page Society’s New President](https://page.org/press-news/former-aetna-communications-chief-takes-the-helm-as-page-societys-new-president/) - Arthur W. Page Society Names Roger Bolton as President New York, NY – November 16, 2011 – Arthur W. Page Society, the leading professional organization for chief communications officers, today named Roger Bolton, former senior vice president of communications at Aetna, and a recognized thought leader in the communications and public relations industry, as president of
- [PRSA Spearheads Industry Initiative Aimed at Adding Public Relations Coursework to MBA Curricula, Prepping Future Business Leaders for Modern-Day Risks to Corporate Reputation](https://page.org/press-news/prsa-spearheads-industry-initiative-aimed-at-adding-public-relations-coursework-to-mba-curricula-prepping-future-business-leaders-for-modern-day-risks-to-corporate-reputation/) - 98 Percent of Business Leaders Agree Existing MBA Programs Lack Much-Needed Instruction on Corporate Communications and Reputation Management Strategy NEW YORK (DECEMBER 7, 2011) — The Public Relations Society of America (PRSA) is leading an industry-wide charge on creating an MBA-level public relations course that will give future business leaders the strategic com-munication and reputation management skills they
- [Arthur W. Page Society Unveils New Model for Corporate Communications](https://page.org/press-news/arthur-w-page-society-unveils-new-model-for-corporate-communications/) - Report Prescribes Method for Activating Corporate Character and Authentic Advocacy NEW YORK, NY — March 22, 2012 — The Arthur W. Page Society today announced the publication of a report that outlines a new model for corporate communications and a set of pragmatic actions for succeeding in today's radically changing business environment. Entitled “Building Belief:
- [University of Alabama Student Takes Top Honors at Arthur W. Page Society’s 2012 Corporate Communications Case Study Competition](https://page.org/press-news/university-of-alabama-student-takes-top-honors-at-arthur-w-page-societys-2012-corporate-communications-case-study-competition/) - University of Alabama Student Takes Top Honors at Arthur W. Page Society's 2012 Corporate Communications Case Study Competition NEW YORK, NY, March 23, 2012: A case study examining ExxonMobil's campaign to convince consumers it can perform hydraulic fracturing (aka fracking) safely won the Grand Prize at the Arthur W. Page Society's 2012 Case Study Competition,
- [Arthur W. Page Society Inducts Howard Paster into Hall of Fame](https://page.org/press-news/2012hofannounced/) - NEW YORK, NY — September 10, 2012 — The Arthur W. Page Society has honored Howard Paster, former EVP and head of public relations and public affairs at WPP Group, with the 2012 Hall of Fame Award. Paster, who died in 2011, will receive this prestigious award posthumously. The Hall of Fame Award is the
- [Diversity Champion Kim Hunter Receives Distinguished Service Award from Arthur W. Page Society](https://page.org/press-news/2012dsaannounced/) - NEW YORK, NY — September 10, 2012 — Kim Hunter has been selected as the recipient of the Arthur W. Page Society’s 2012 Distinguished Service Award. He is the founder of LAGRANT COMMUNICATIONS, The LAGRANT Foundation and KLH & Associates, a multicultural executive recruitment firm. The Distinguished Service Award is presented to individuals who have
- [USC Annenberg Student Takes Top Honors at Page Society’s 2013 Corporate Communications Case Study Competition](https://page.org/press-news/usc-annenberg-student-takes-top-honors-at-page-societys-2013-corporate-communications-case-study-competition/) - FOR IMMEDIATE RELEASE: University of Southern California, Annenberg School Student Takes Top Honors at Arthur W. Page Society’s 2013 Corporate Communications Case Study Competition NEW YORK, NY, April 4, 2013: A case study examining how JetBlue’s communications department manages high-profile crises won the Grand Prize at the Arthur W. Page Society’s 2013 Case Study Competition, sponsored
- [GE’s Gary Sheffer Named Chairman of Arthur W. Page Society](https://page.org/press-news/sheffer-named-chairman/) - NEW YORK, NY (August 27, 2013) — The Arthur W. Page Society has elected Gary Sheffer, VP of corporate communications and public affairs at General Electric, as chairman. His term begins January 1, 2014, when he will succeed Jon Iwata, senior vice president of marketing and communications at IBM. “It’s an honor to be elected
- [Arthur W. Page Society Introduces New Membership Organization](https://page.org/press-news/page-up/) - NEW YORK, NY (September 12, 2013) — The Arthur W. Page Society today announced the formation of Page Up, a new membership organization for the most senior staff leaders in Page member companies and agencies. Page Up offers a quality learning and networking experience to prepare these professionals to assume CCO or agency CEO responsibilities
- [Arthur W. Page Society Inducts Nicholas Ashooh into Hall of Fame](https://page.org/press-news/2013hof/) - BOSTON, MA—September 30, 2013—The Arthur W. Page Society has selected Nicholas Ashooh, senior director of corporate and executive communications at APCO Worldwide, as the recipient of the 2013 Hall of Fame Award. Ashooh previously served as vice president, corporate affairs at Alcoa, where he was responsible for global media relations, community relations, internal communications, marketing
- [Maril MacDonald Receives Distinguished Service Award from Arthur W. Page Society](https://page.org/press-news/2013dsa/) - BOSTON, MA—September 30, 2013—Maril MacDonald has been selected as the recipient of the Arthur W. Page Society's 2013 Distinguished Service Award. MacDonald is CEO and founder of Gagen MacDonald, a leading strategy execution and change leadership firm, as well as CEO of Son&Sons, a branding and identity firm that helps companies define and express their
- [Elon University Student Wins 2014 Page Society Case Study Competition](https://page.org/press-news/elon-university-student-wins-2014-page-society-case-study-competition/) - NEW YORK, NY – A case study examining how the Coca-Cola Company confronted public health concerns related to obesity won the Grand Prize at the Arthur W. Page Society's 2014 Case Study in Corporate Communications, sponsored by the Page Society and the Institute for Public Relations (IPR). The competition awards students whose entries compellingly explore
- [Richard Edelman Inducted into Arthur W. Page Society Hall of Fame](https://page.org/press-news/richard-edelman-2014-hall-of-fame/) - PHILADELPHIA, PA— September 22, 2014—Richard Edelman has been selected as the 2014 inductee to the Arthur W. Page Society's Hall of Fame, the Society's highest honor. He is president and CEO of Edelman, the world's largest public relations firm. The Page Society Hall of Fame is an honor that recognizes men and women whose esteemed
- [John Onoda Receives Distinguished Service Award from Arthur W. Page Society](https://page.org/press-news/john-onoda-2014-distinguished-service-award/) - PHILADELPHIA, PA— September 22, 2014 — John Onoda, a 30-year veteran of corporate communications who has represented a diverse array of clients in various business sectors, has been selected as the 2014 recipient of the Arthur W. Page Society's Distinguished Service Award. Onoda is currently a Senior Consultant with FleishmanHillard, a global public relations and marketing
- [Björn Edlund Joins Page Society to Expand Global Membership](https://page.org/press-news/bjorn-edlund-joins-page-society-to-expand-global-membership/) - NEW YORK, NY — The Arthur W. Page Society announced today that Björn Edlund has been named Vice President, Europe, Middle East & Africa (EMEA). The Page Society is the premier professional association for senior corporate communications executives. Edlund will be responsible for expanding the global presence and visibility of the Page Society as well as recruiting new
- [DePaul University Students Win Grand Prize in Annual Case Study Competition in Corporate Communications](https://page.org/press-news/2015-case-study-winners/) - Winners to Receive the Newly Named “Jack Koten Page Principles Case Study Award" at the Page Society's Annual Spring Seminar NEW YORK - Three DePaul University students have been awarded the Jack Koten Page Principles Case Study Award for their winning submission on the impact of CVS Health's high-profile corporate rebranding campaign. The grand prize
- [Page Society Releases Report on the Future of the Chief Communications Officer](https://page.org/press-news/page-society-releases-report-on-the-future-of-the-chief-communications-officer/) - NEW YORK – March 16, 2016 – The Arthur W. Page Society unveiled a new research report today describing how the Chief Communications Officer (CCO) of the future will help enterprises build trust and reputation in a challenging and rapidly changing environment. The New CCO: Transforming Enterprises in a Changing World culminates two years of research with leading
- [DePaul University Students Win Grand Prize in Annual Corporate Communications Case Study Competition](https://page.org/press-news/depaul-university-students-win-grand-prize-in-annual-corporate-communications-case-study-competition/) - NEW YORK - Three DePaul University students will be awarded the Jack Koten Page Principles Case Study Award for their winning submission on Starbucks' efforts to create positive social impact by facilitating a national conversation on race. This is the second year in a row that students from DePaul have taken top honors under academic
- [Ray Kotcher Inducted into Arthur W. Page Society Hall of Fame](https://page.org/press-news/ray-kotcher-inducted-into-arthur-w-page-society-hall-of-fame/) - LONDON – September 12, 2016 – The Arthur W. Page Society has selected Ray Kotcher, non-executive chairman of Ketchum and professor of the practice at Boston University's College of Communication, as the 2016 inductee to the Page Society Hall of Fame. Kotcher was formally inducted last night at the 33rd Page Society Annual Conference in London. Induction to
- [Aedhmar Hynes Receives 2016 Distinguished Service Award from the Arthur W. Page Society](https://page.org/press-news/aedhmar-hynes-receives-2016-distinguished-service-award-from-the-arthur-w-page-society/) - LONDON – September 12, 2016 – Aedhmar Hynes, chief executive officer of Text100, has been selected as the 2016 recipient of the Arthur W. Page Society's Distinguished Service Award. Hynes accepted the award last night at the Page Society's 33rd Annual Conference, held in London. The Distinguished Service Award honors individuals who have devoted themselves to strengthening the role of public
- [For the third consecutive year, Depaul University students take Top honors at Page Society Case Study competition](https://page.org/press-news/for-the-third-consecutive-year-depaul-university-students-take-top-honors-at-page-society-case-study-competition/) - NEW YORK – March 8, 2017 — Four DePaul University students will be awarded the Jack Koten Page Principles Case Study Award for their winning submission on Apple's privacy and security battle with the FBI following the San Bernardino shooting. This is the third year in a row that students from DePaul have taken top honors
- [Arthur W. Page Society statement on its commitment to truth and a free and fair press](https://page.org/press-news/arthur-w-page-society-statement-on-its-commitment-to-truth-and-a-free-and-fair-press/) - APRIL 7, 2017 – NEW YORK – The following statement, issued in response to recent statements, assertions and actions regarding the practice of public communications, was approved this week by the 36-member Board of Trustees of the Arthur W. Page Society: "The Arthur W. Page Society is rooted in the Page Principles, the first of which is 'Tell
- [Ron Culp inducted into Arthur W. Page Society Hall of Fame](https://page.org/press-news/2017-page-society-hall-of-fame-inductee-ron-culp/) - Ron Culp has distinguished himself as a leader who not only transformed communication for the enterprises he served, but also drove strategic decisions that formed the corporate character and brand promise of those institutions. In recognition of his significant professional achievements, the Arthur W. Page Society has selected him as the 2017 inductee to the
- [Jim O'rourke receives 2017 Page Society Distinguished Service Award](https://page.org/press-news/2017-page-society-distinguished-service-award-james-o-rourke-iv/) - Jim O’Rourke has devoted his life to practicing and teaching corporate communications. In recognition of his many career accomplishments and his vast record of service to our profession, he has been selected as the 2017 recipient of the Arthur W. Page Society's Distinguished Service Award. SEE JIM’S ACCEPTANCE REMARKS “In a career spanning over four
- [Brigham Young University students take top prize in Page Society Case Study competition](https://page.org/press-news/brigham-young-university-students-take-top-prize-in-page-society-case-study-competition/) - NEW YORK – March 15, 2018 — The Page Society awarded two Brigham Young University students the Jack Koten Page Principles Case Study Award for their winning submission analyzing United Airlines’ crisis response to the viral incident of a passenger being forcibly removed from a 2017 flight. Supervised by academic advisor Dr. Christopher Wilson, students Brooke
- [Page strengthens its global commitment by appointing Peter Debreceny as new International Vice President](https://page.org/press-news/page-strengthens-its-global-commitment-by-appointing-peter-debreceny-as-new-international-vice-president/) - NEW YORK – July 30, 2018 — Page, the premiere global professional association for senior corporate communication executives, today announced it has named Peter Debreceny as International Vice President. Page President Roger Bolton said, “Rapid global geopolitical, economic and social changes are dramatically altering the environment in which businesses operate, and in the face of these
- [Page joins eight other communication and PR organizations on a statement on the essential value of a free press](https://page.org/press-news/page-joins-eight-other-organizations-on-a-statement-on-the-essential-value-of-a-free-press/) - The statement below about the essential value of a free press globally was released this morning by PRSA. Page joins PRSA and other communications and public relations organizations in expressing our support for the critical role of a free press and the First Amendment. "The basis of our governments being the opinion of the people, the
- [Dave Samson elected to Page Hall of Fame](https://page.org/press-news/dave-samson-elected-to-page-hall-of-fame/) - NEW YORK – September 10, 2018 — Page, the premiere global professional association for senior corporate communication executives, today announced that Dave Samson, general manager, Public Affairs at Chevron, has been elected to the Page Hall of Fame by the Page Board of Trustees. This distinguished honor recognizes those who have had a significant impact on the enterprises
- [Sandra Macleod to receive 2018 Page Distinguished Service Award](https://page.org/press-news/sandra-macleod-to-receive-2018-page-distinguished-service-award/) - NEW YORK – September 10, 2018 — Page, the premiere global professional association for senior corporate communication executives, today announces that Sandra Macleod, the CEO of multi-disciplinary global communication research company, Echo Research, will be the 2018 recipient of its Distinguished Service Award. Recipients have strengthened the role of corporate communications and public relations in business and
- [Boston University Students Showcase the Importance of Authenticity in Winning Submission for the Page and IPR Case Study Competition](https://page.org/press-news/boston-university-students-showcase-the-importance-of-authenticity-in-winning-submission-for-the-page-and-ipr-case-study-competition/) - NEW YORK – March 19, 2019 — Two Boston University students will receive the Jack Koten Page Principles Case Study Award for their submission analyzing Dove’s efforts to respond to a perceived discrepancy between what the brand purportedly celebrates and how it chose to promote its products. Olivia Zed and Sarah Dasher will be recognized, along
- [2019 Page Hall of Fame](https://page.org/press-news/2019-page-hall-of-fame/) - MARIL MACDONALD ELECTED TO PAGE HALL OF FAME NEW YORK – August 14, 2019 — Page, the premiere global professional association for senior corporate communications executives, announced today that Maril Gagen MacDonald, founder and CEO of Gagen MacDonald, has been elected to its Hall of Fame by the Page Board of Trustees. This distinguished honor recognizes those who
- [2019 Page Distinguished Service Award](https://page.org/press-news/2019-page-distinguished-service-award/) - BOB FELDMAN HONORED WITH THE 2019 PAGE DISTINGUISHED SERVICE AWARD NEW YORK – August 14, 2019 — Page, the premiere global professional association for senior corporate communications executives, announced today that Bob Feldman, vice chair of ICF Next, has been named as the 2019 recipient of its Distinguished Service Award. Recipients of the Distinguished Service Award have
- [Charlene Wheeless Elected 2020 Chair of Page Board of Trustees](https://page.org/press-news/charlene-wheeless-elected-2020-chair-of-page-board-of-trustees/) - NEW YORK – October 3, 2019 — Page, the premiere global professional organization for senior corporate communications executives, has elected Charlene Wheeless, principal vice president of Global Corporate Affairs at Bechtel Corporation, as its next chair of the Page Board of Trustees. Her term will begin at the start of 2020. “Charlene is a brilliant leader who
- [Page Statement on Spring Seminar Cancellation](https://page.org/press-news/page-statement-on-spring-seminar-cancellation/) - NEW YORK – March 11, 2020 — Due to concerns about COVID-19 – specifically the need to keep our members, speakers and staff safe and our responsibility to not contribute to the spread of the disease – we have decided to cancel the in-person version of the Spring Seminar that was to take place in New York
- [University of Oregon Students Win Top Prize in Page and IPR Case Study Competition](https://page.org/press-news/university-of-oregon-students-win-top-prize-in-page-and-ipr-case-study-competition/) - NEW YORK – April 23, 2020 — Three University of Oregon students will receive the Jack Koten Page Principles Case Study Award for their submission analyzing Dick’s Sporting Goods’ evolving communication strategies regarding the politically charged issue of gun reform. Alyson Morris, Hanna Neuschwander, and Rui Zhao will share more about their winning case in an
- [University of Oregon Wins Top Prize in Page and IPR Case Study Competition for the Second Year in a Row](https://page.org/press-news/university-of-oregon-wins-top-prize-in-page-and-ipr-case-study-competition-for-the-second-year-in-a-row/) - NEW YORK – April 6, 2021 — Three University of Oregon School of Journalism and Communication students will receive the Jack Koten Page Principles Case Study Award for their submission analyzing Delta’s strict mask mandate enforced during the COVID-19 pandemic. Carrie Wanous, Karina Peterson, and Maddie Tew, will share more about their winning case in
- [PR Pioneer and Civil Rights Leader Ofield Dukes Inducted into Page Hall of Fame](https://page.org/press-news/pr-pioneer-and-civil-rights-leader-ofield-dukes-inducted-into-page-hall-of-fame/) - NEW YORK – September 27, 2021 — Page, the premiere global professional association for senior corporate communications leaders, has announced that Ofield Dukes, founder and president of Ofield Dukes & Associates, has been elected to its Hall of Fame by the Page Board of Trustees. This distinguished honor recognizes individuals who have made a significant impact on the
- [DE&I Champion Rochelle Ford to Receive 2021 Page Distinguished Service Award](https://page.org/press-news/de-i-champion-rochelle-ford-to-receive-2021-page-distinguished-service-award/) - NEW YORK – September 27, 2021 — Page, the premiere global professional association for senior corporate communication executives, today announces that Dr. Rochelle Ford, dean and professor of the School of Communications at Elon University, will be the 2021 recipient of its Distinguished Service Award. Award recipients have strengthened the role of corporate communications and public relations
- [Mubadala CCO Brian Lott Elected 2022 Chair of Page Board of Trustees](https://page.org/press-news/mubadala-cco-brian-lott-elected-2022-chair-of-page-board-of-trustees/) - New York, NY – October 4, 2021 — Page, the premiere global professional organization for senior corporate communications executives, has elected Brian Lott, chief communications officer of Mubadala Investment Company, as its next chair of the Page Board of Trustees. His term will begin at the start of 2022, succeeding Charlene Wheeless, former CCO at Bechtel,
- [Boston University Wins Top Prize in Page and Institute of Public Relations Case Study Competition](https://page.org/press-news/boston-university-wins-top-prize-in-page-and-institute-of-public-relations-case-study-competition/) - NEW YORK – March 24, 2022 – Two Boston University College of Communication students will receive the 2022 Jack Koten Page Principles Case Study Award at the Page Spring Seminar in Brooklyn, NY, on April 7-8. Their submission analyzed how ride-sharing company Lyft took action against Senate Bill 8 in Texas, which allows civil suits
- [Shelley Spector to Receive 2022 Page Distinguished Service Award](https://page.org/press-news/shelley-spector-to-receive-2022-page-distinguished-service-award/) - NEW YORK – August 30, 2022 —Shelley Spector, founder of the Museum of Public Relations, will be honored with the Page Distinguished Service Award at the Page Annual Conference on September 18 in Chicago. The award recognizes leaders who have strengthened the role of corporate communications and public relations in business and society through service to the profession. “Shelley started
- [Madan Bahal, Head of India’s Most Recognized PR Firm, Inducted into Page Hall of Fame](https://page.org/press-news/madan-bahal-head-of-india-s-most-recognized-pr-firm-inducted-into-page-hall-of-fame/) - NEW YORK – August 30, 2022 — Madan Bahal, co-founder and managing director of Adfactors PR, India's largest and most recognized public relations firm, will be inducted into the Page Hall of Fame at the Page Annual Conference on September 18 in Chicago. This honor recognizes lifetime achievement in corporate communication by individuals who have made a significant impact on
- [Texas Christian University Wins Top Prize in Page and Institute of Public Relations Case Study Competition](https://page.org/press-news/texas-christian-university-wins-top-prize-in-page-and-institute-of-public-relations-case-study-competition/) - NEW YORK – April 3, 2023 – Four students from Texas Christian University will receive the 2023 Jack Koten Page Principles Case Study Award at the Page Spring Seminar in Brooklyn, NY, on April 13-14. Their submission analyzed how The Walt Disney Company took action against State Bill HB 1557 in Florida, which prohibited the discussion and
- [Industry Veteran Don W. Stacks to Receive the 2023 Page Distinguished Service Award](https://page.org/press-news/industry-veteran-don-w-stacks-to-receive-the-2023-page-distinguished-service-award/) - NEW YORK – September 7, 2023 — Don W. Stacks, professor emeritus in public relations in the School of Communication at the University of Miami, will receive the Distinguished Service Award during the Page Annual Conference on October 1 in Toronto. The award recognizes leaders who have strengthened the role of corporate communications and public relations in business and
- [Organizational Culture Expert Ginger Hardage Inducted into Page Hall of Fame](https://page.org/press-news/organizational-culture-expert-ginger-hardage-inducted-into-page-hall-of-fame/) - NEW YORK – September 7, 2023 — Ginger Hardage, founder of Unstoppable Cultures will be inducted into the Page Hall of Fame during the Page Annual Conference on October 1 in Toronto. This honor recognizes lifetime achievement in corporate communication by individuals who have made a significant impact on the enterprises they have served or counseled. Hardage served as
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- [Kelli Parsons Elected 2024 Chair of Page Board of Trustees](https://page.org/press-news/kelli-parsons-elected-2024-chair-of-page-board-of-trustees/) - Toronto, October 1, 2023 — The Board of Trustees of Page, the premiere global professional organization for senior corporate communications executives, has elected Kelli Parsons, global chair, corporate affairs and advisory, at Hill and Knowlton Strategies, as chair of the Page board. Parsons' election was announced during the Page Annual Conference in Toronto on October
- [#PageAnnual Agenda](https://page.org/pageannual-agenda/) - Day 1: Sunday, October 3rd, 2023 Preconference Activity: Toronto Walking Tour 11:00am - 1:15pm Welcome and Opening Interaction 2:00pm - 2:30pm Daniel Tisch Argyle Public Relations Brian Lott Mubadala Investment Company A CEO Perspective on Creating Sustainable Value 2:30pm - 3:10pm Daniel Tisch Argyle Public Relations Barbara Zvan University Pension Plan (UPP) The Globe and
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## Awards

- [2002 Inductee - Marilyn Laurie](https://page.org/awards-honors/2002-inductee-marilyn-laurie/) - Award acceptance speech "CLOSING THE GAP" Thank you. It is, of course, the ultimate honor to be recognized by your peers, and especially to join the company of the previous Hall of Fame award winners - true legends in the field. I also want to thank my partner for life, my husband Bob. Without his
- [Ken Makovsky - 2025 Distinguished Service Award Winner - Acceptance Speech](https://page.org/awards-honors/ken-makovsky-2025-distinguished-service-award-winner-acceptance-speech/) - Page Annual Conference, Dallas, TX | September 2025 The Distinguished Service Award honors those who have strengthened the role of communications and PR in business and society. This year’s honoree is Ken Makovsky, Chairman and CEO of Makovsky, who was honored for his decades of service as a builder, innovator, and mentor whose contributions have strengthened
- [Andy Polansky - 2025 Page Hall of Fame Inductee - Acceptance Speech](https://page.org/awards-honors/andy-polansky-2025-page-hall-of-fame-inductee-acceptance-speech/) - Page Annual Conference, Dallas, TX | September 2025 The Page Hall of Fame recognizes lifetime achievement in a distinguished career of leadership in corporate communications and public relations. This year’s inductee, Andy Polansky, former CEO of Weber Shandwick and Chairman & CEO of IPG DXTRA, was recognized for his values-driven leadership and commitment to developing talent
- [Bill Heyman - 2024 Distinguished Service Award Winner - Acceptance Speech](https://page.org/awards-honors/2024-winner-bill-heyman/) - Page Annual Conference, Halfmoon Bay, CA | October 2024 Transcript Wow. Uh, thank you Kelli for that gracious and generous introduction. I hope that after all these years of placing you at Warburg Pincus, you have forgiven us since recruited you away from Hill & Knowlton, where you now domicile again. So congratulations on a
- [Gary Sheffer - Hall of Fame 2024 Inductee - Acceptance Speech](https://page.org/awards-honors/2024-inductee-gary-sheffer/) - Gary Sheffer - Hall of Fame 2024 Inductee
- [2023 Inductee - Ginger Hardage](https://page.org/awards-honors/2023-inductee-ginger-hardage/) - Watch Ginger Hardage's acceptance speech at the 2023 Page Annual Conference https://youtu.be/fE4h2UsPf1k
- [2013 Winner - Maril MacDonald](https://page.org/awards-honors/2013-winner-maril-macdonald/) - READ FULL PRESS RELEASE Acceptance speech: "Good evening. And thank you, Jon, for that kind introduction. And many thanks to Bill Nielsen and the Honors Committee for this wonderful Distinguished Service award. This is a very special honor for me for two key reasons. First, my late parents drove home to my six siblings and
- [2019 Inductee - Maril MacDonald](https://page.org/awards-honors/2019-inductee-maril-macdonald/) - READ FULL PRESS RELEASE Acceptance speech: "Good evening. Thanks, for that great introduction, Aedhmar! And Bob – congratulations on your Distinguished Service Award. It’s a little daunting to follow the two of you on stage. Not only are you my friends but you’re two of the most beloved and accomplished members of the society. Bob,
- [2003 Winner - Ann Barkelew](https://page.org/awards-honors/2003-winner-ann-barkelew/) - [This page is under construction.]
- [2002 Winner - John (Jack) Felton](https://page.org/awards-honors/2002-winner-john-jack-felton/) - [This page is under construction.]
- [2001 Winner - Patrick Jackson](https://page.org/awards-honors/2001-winner-patrick-jackson/) - [This page is under construction.]
- [2000 Winner - Betsy Plank](https://page.org/awards-honors/2000-winner-betsy-plank/) - [This page is under construction.]
- [2017 Inductee - Ron E. Culp](https://page.org/awards-honors/2017-inductee-ron-e-culp/) - Ron Culp has distinguished himself as a leader who not only transformed communication for the enterprises he served, but also drove strategic decisions that formed the corporate character and brand promise of those institutions. In recognition of his significant professional achievements, the Arthur W. Page Society has selected him as the 2017 inductee to the
- [1985 Inductee - John Page](https://page.org/awards-honors/1985-inductee-john-page/) - [This page is under construction.]
- [1986 Inductee - Allen Center](https://page.org/awards-honors/1986-inductee-allen-center/) - [This page is under construction.]
- [1987 Inductee - Scott Cutlip](https://page.org/awards-honors/1987-inductee-scott-cutlip/) - [This page is under construction.]
- [1988 Inductee - Hale Nelson](https://page.org/awards-honors/1988-inductee-hale-nelson/) - [This page is under construction.]
- [1989 Inductee - Dr. W. Howard Chase](https://page.org/awards-honors/1989-inductee-dr-w-howard-chase/) - [This page is under construction.]
- [1990 Inductee - Tim Traverse-Healy](https://page.org/awards-honors/1990-inductee-tim-traverse-healy/) - [This page is under construction.]
- [1991 Inductee - Harold Burson](https://page.org/awards-honors/1991-inductee-harold-burson/) - [This page is under construction.]
- [1992 Inductee - Chester Burger](https://page.org/awards-honors/1992-inductee-chester-burger/) - [This page is under construction.]
- [1993 Inductee - Edward Block](https://page.org/awards-honors/1993-inductee-edward-block/) - [This page is under construction.]
- [1994 Inductee - Larry Foster](https://page.org/awards-honors/1994-inductee-larry-foster/) - [This page is under construction.]
- [1995 Inductee - Jack Koten](https://page.org/awards-honors/1995-inductee-jack-koten/) - [This page is under construction.]
- [1996 Inductee - Ron Rhody](https://page.org/awards-honors/1996-inductee-ron-rhody/) - [This page is under construction.]
- [1997 Inductee - Daniel Edelman](https://page.org/awards-honors/1997-inductee-daniel-edelman/) - [This page is under construction.]
- [1998 Inductee - Grant Horne](https://page.org/awards-honors/1998-inductee-grant-horne/) - [This page is under construction.]
- [1999 Inductee - Richard Mau](https://page.org/awards-honors/1999-inductee-richard-mau/) - [This page is under construction.]
- [2022 Inductee - Madan Bahal](https://page.org/awards-honors/2022-inductee-madan-bahal/) - Madan Bahal, co-founder and managing director of Adfactors PR, India's largest and most recognized public relations firm, was inducted into the Page Hall of Fame at the Page Annual Conference on September 18 in Chicago. This honor recognizes lifetime achievement in corporate communication by individuals who have made a significant impact on the enterprises they
- [2012 Winner - Kim Hunter](https://page.org/awards-honors/2012-winner-kim-hunter/) - Kim Hunter has been selected as the recipient of the Arthur W. Page Society’s 2012 Distinguished Service Award. He is the founder of LAGRANT COMMUNICATIONS, The LAGRANT Foundation and KLH & Associates, a multicultural executive recruitment firm. The Distinguished Service Award is presented to individuals who have devoted themselves to services that help build and
- [2023 Winner - Don Stacks](https://page.org/awards-honors/2023-winner-don-stacks/) - [This page is under construction.]
- [2022 Winner - Shelley Spector](https://page.org/awards-honors/2022-winner-shelley-spector/) - Shelley Spector, founder of the Museum of Public Relations, will be honored with the Page Distinguished Service Award at the Page Annual Conference on September 18 in Chicago. The award recognizes leaders who have strengthened the role of corporate communications and public relations in business and society through service to the profession. “Shelley started the Museum of Public Relations
- [2021 Winner - Dr. Rochelle Ford](https://page.org/awards-honors/2021-winner-dr-rochelle-ford/) - Page, the premiere global professional association for senior corporate communication executives, today announces that Dr. Rochelle Ford, dean and professor of the School of Communications at Elon University, will be the 2021 recipient of its Distinguished Service Award. Award recipients have strengthened the role of corporate communications and public relations in business and society through service
- [2019 Winner - Bob Feldman](https://page.org/awards-honors/2019-winner-bob-feldman/) - Page, the premiere global professional association for senior corporate communications executives, announced today that Bob Feldman, vice chair of ICF Next, has been named as the 2019 recipient of its Distinguished Service Award. Recipients of the Distinguished Service Award have strengthened the role of corporate communications and public relations in business and society through service to
- [2018 Winner - Sandra Macleod](https://page.org/awards-honors/2018-winner-sandra-macleod/) - Page, the premiere global professional association for senior corporate communication executives, today announces that Sandra Macleod, the CEO of multi-disciplinary global communication research company, Echo Research, will be the 2018 recipient of its Distinguished Service Award. Recipients have strengthened the role of corporate communications and public relations in business and society through service to the profession,
- [2017 Winner - Jim O'Rourke](https://page.org/awards-honors/2017-winner-jim-orourke/) - Jim O’Rourke has devoted his life to practicing and teaching corporate communications. In recognition of his many career accomplishments and his vast record of service to our profession, he has been selected as the 2017 recipient of the Arthur W. Page Society's Distinguished Service Award. “In a career spanning over four decades, Jim has made
- [2016 Winner - Aedhmar Hynes](https://page.org/awards-honors/2016-winner-aedhmar-hynes/) - Aedhmar Hynes, chief executive officer of Text100, has been selected as the 2016 recipient of the Arthur W. Page Society's Distinguished Service Award. Hynes accepted the award last night at the Page Society's 33rd Annual Conference, held in London. The Distinguished Service Award honors individuals who have devoted themselves to strengthening the role of public
- [2015 Winner - Frank Ovaitt](https://page.org/awards-honors/2015-winner-frank-ovaitt/)
- [2014 Winner - John Onoda](https://page.org/awards-honors/2014-winner-john-onoda/) - John Onoda, a 30-year veteran of corporate communications who has represented a diverse array of clients in various business sectors, has been selected as the 2014 recipient of the Arthur W. Page Society's Distinguished Service Award. Onoda is currently a Senior Consultant with FleishmanHillard, a global public relations and marketing firm. The Distinguished Service Award
- [2011 Winner - Tom Martin](https://page.org/awards-honors/2011-winner-tom-martin/) - Tom Martin has been selected as the recipient of the Arthur W. Page Society’s 2011 Distinguished Service Award. Martin is the former senior vice president and director of corporate relations at ITT and vice president of corporate communications at FedEx. He is currently executive-in-residence at the College of Charleston and also serves as a senior
- [2010 Winner - Peter Debreceny](https://page.org/awards-honors/2010-winner-peter-debreceny/) - Peter Debreceny, a consultant with the Chicago-based strategy execution firm Gagen MacDonald, and former vice president of the Corporate Relations Department of Allstate Insurance Company, is being honored with the Arthur W. Page Society's 2010 Distinguished Service Award. With more than 30 years experience in public relations and integrated communications, Debreceny has had a distinguished
- [2009 Winner - E. Bruce Harrison](https://page.org/awards-honors/2009-winner-e-bruce-harrison/) - [This page is under construction.]
- [2008 Winner - James Grunig](https://page.org/awards-honors/2008-winner-james-grunig/) - [This page is under construction.]
- [2007 Winner - Donald Wright](https://page.org/awards-honors/2007-winner-donald-wright/) - [This page is under construction.]
- [2006 Winner - Ron E. Culp](https://page.org/awards-honors/2006-winner-ron-e-culp/) - [This page is under construction.]
- [2004 Winner - John Reed](https://page.org/awards-honors/2004-winner-john-reed/) - [This page is under construction.]
- [2000 Inductee - John Graham](https://page.org/awards-honors/2000-inductee-john-graham/) - [This page is under construction.]
- [2001 Inductee - Kurt Stocker](https://page.org/awards-honors/2001-inductee-kurt-stocker/) - [This page is under construction.]
- [2003 Inductee - W.D. (Bill) Nielsen](https://page.org/awards-honors/2003-inductee-w-d-bill-nielsen/) - [This page is under construction.]
- [2004 Inductee - Al Golin](https://page.org/awards-honors/2004-inductee-al-golin/) - [This page is under construction.]
- [2005 Inductee - James Murphy](https://page.org/awards-honors/2005-inductee-james-murphy/) - [This page is under construction.]
- [2006 Inductee - Charlotte Otto](https://page.org/awards-honors/2006-inductee-charlotte-otto/) - [This page is under construction.]
- [2007 Inductee - Steven Harris](https://page.org/awards-honors/2007-inductee-steven-harris/) - [This page is under construction.]
- [2008 Inductee - David Drobis](https://page.org/awards-honors/2008-inductee-david-drobis/) - [This page is under construction.]
- [2009 Inductee - Jon Iwata](https://page.org/awards-honors/2009-inductee-jon-iwata/) - [This page is under construction.]
- [2010 Inductee - Beth Comstock](https://page.org/awards-honors/2010-inductee-beth-comstock/) - The Arthur W. Page Society announced today that Beth Comstock, Chief Marketing Officer and SVP of GE, has been selected as the recipient of Arthur W. Page Society's 2010 Hall of Fame Award. "With ground breaking initiatives like ecomagination and healthymagination, Beth stands out as a model of innovation in our industry" said Bill Margaritis,
- [2011 Inductee - Margery Kraus](https://page.org/awards-honors/2011-inductee-margery-kraus/) - The Arthur W. Page Society has selected Margery Kraus, founder and CEO of APCO Worldwide, as the recipient of the 2011 Hall of Fame Award. A trustee of the Arthur W. Page Society, she founded APCO in 1984 and in that time has helped it grow into an agency with $113 million in annual revenue,
- [2012 Inductee - Howard Paster](https://page.org/awards-honors/2012-inductee-howard-paster/) - The Arthur W. Page Society has honored Howard Paster, former EVP and head of public relations and public affairs at WPP Group, with the 2012 Hall of Fame Award. Paster, who died in 2011, will receive this prestigious award posthumously. The Hall of Fame Award is the Page Society's highest recognition, given in honor of
- [2015 Inductee - Björn Edlund](https://page.org/awards-honors/2015-inductee-bjorn-edlund/)
- [2014 Inductee - Richard Edelman](https://page.org/awards-honors/2014-inductee-richard-edelman/) - Richard Edelman has been selected as the 2014 inductee to the Arthur W. Page Society's Hall of Fame, the Society's highest honor. He is president and CEO of Edelman, the world's largest public relations firm. The Page Society Hall of Fame is an honor that recognizes men and women whose esteemed careers have taken them
- [2013 Inductee - Nick Ashooh](https://page.org/awards-honors/2013-inductee-nick-ashooh/) - The Arthur W. Page Society has selected Nicholas Ashooh, senior director of corporate and executive communications at APCO Worldwide, as the recipient of the 2013 Hall of Fame Award. Ashooh previously served as vice president, corporate affairs at Alcoa, where he was responsible for global media relations, community relations, internal communications, marketing communications and corporate
- [2016 Inductee - Ray Kotcher](https://page.org/awards-honors/2016-inductee-ray-kotcher/) - The Arthur W. Page Society has selected Ray Kotcher, non-executive chairman of Ketchum and professor of the practice at Boston University's College of Communication, as the 2016 inductee to the Page Society Hall of Fame. Kotcher was formally inducted last night at the 33rd Page Society Annual Conference in London. Induction to the Page Society
- [2021 Inductee - Ofield Dukes](https://page.org/awards-honors/2021-inductee-ofield-dukes/) - Page, the premiere global professional association for senior corporate communications leaders, has announced that Ofield Dukes, founder and president of Ofield Dukes & Associates, has been elected to its Hall of Fame by the Page Board of Trustees. This distinguished honor recognizes individuals who have made a significant impact on the public relations profession and
- [2018 Inductee - Dave Samson](https://page.org/awards-honors/2018-inductee-dave-samson/) - Page, the premiere global professional association for senior corporate communication executives, today announced that Dave Samson, general manager, Public Affairs at Chevron, has been elected to the Page Hall of Fame by the Page Board of Trustees. This distinguished honor recognizes those who have had a significant impact on the enterprises they have served or

## Events

- [2026 Page Spring Seminar](https://page.org/events/2026-page-spring-seminar/) - The CCO Superpower: Turning Disruption into Opportunity At the 2026 Page Spring Seminar, explore how leaders can take control of the narrative, balancing realism with optimism to guide their organizations through uncertainty. As AI drives rapid change and new perspectives on truth and trust emerge, you’ll gain practical insights, guiding frameworks and peer-tested strategies to
- [Postponed Due to Inclement Weather: Yale Certificate Program](https://page.org/events/cco-leadership-in-multistakeholder-value-creation-advancing-the-cco-ceo-partnership/) - UPDATE: Due to severe weather conditions, we have made the decision to postpone the Page/Yale Program on Multistakeholder Value Creation, previously scheduled for February 23–26, 2026, in New Haven. We will be in touch with participants about rescheduling in coming days. Senior communications leaders are increasingly expected to help CEOs navigate complexity, align stakeholders,
- [Postponed Due to Inclement Weather: Yale Certificate Program](https://page.org/events/yale-certificate-program-cco-leadership-in-multistakeholder-value-creation/) - UPDATE: Due to severe weather conditions expected, we have made the decision to postpone this week's Page/Yale Program on Multistakeholder Value Creation, previously scheduled for February 23–26, 2026, in New Haven. New generations expect more from the companies they work for, buy from, invest in, and permit to operate in their communities. In response, businesses
- [2026 Page Exchange](https://page.org/events/2026-page-exchange/) - Under Pressure: The CCO Amidst Geopolitics, AI, and Efficiency Demands Being the Stable Center for your organization and stakeholders. Details:Date: June 1-3, 2026Location: Beiersdorf AG, Hamburg, Germany Pricing: Individual Member: $1,500Non-Profit, Government, Retiree: $875Educator: $1,065Guest: $1,600Dinner-Only: $400 Stay tuned, more details coming soon...
- [Page Conversation | Confidence in Business Index: APAC Session](https://page.org/events/page-conversation-confidence-in-business-index-apac-debrief/) - The 2026 Page-Harris Confidence in Business Index reveals a growing gap between what stakeholders expect from companies—especially around economic impact—and what they believe businesses are delivering. At the same time, credibility is increasingly shaped by fragmented channels, including search, social platforms, and generative AI. Join us for a Page Conversation on Thursday, February 26th at
- [2026 Page Up Annual Conference](https://page.org/events/2026-page-up-annual-conference/) - Save the date, more details coming soon...
- [2026 Page Annual Conference](https://page.org/events/2026-page-annual-conference/) - Save the date. More details coming soon... Pricing: Individual Member Early: $4,060 Individual Member: $4,280 Educator Member Early: $1,580 Educator Member: $1,800 NGO/Retiree Early: $2,260 NGO/Retiree: $2,480 Honoree - Spouse: $1130 Complimentary Registration - Dinner: $570
- [Page X Scriptorium | Post-Spring Seminar Session: Developing the AI Native Communications Function](https://page.org/events/talking-to-robots-connecting-to-people-developing-the-ai-native-communications-function/) - Talking to Robots, Connecting to People: Developing the AI Native Communications Function Continuing our partnership with the Scriptorium Initiative, we are hosting a specialized session at the Spring Seminar in New York. A hands-on exploration of what AI really means for the future of communications leadership. Participants will build a shared foundation in how AI
- [Page Conversation | Confidence in Business Index General Session](https://page.org/events/page-conversation-confidence-in-business-index-general-debrief/) - The 2026 Page-Harris Confidence in Business Index reveals a growing gap between what stakeholders expect from companies—especially around economic impact—and what they believe businesses are delivering. At the same time, credibility is increasingly shaped by fragmented channels, including search, social platforms, and generative AI. Join us for a Page Conversation on Tuesday, February 17th at
- [Page Conversation | Confidence in Business Index EU Session](https://page.org/events/page-conversation-confidence-in-business-index-eu-debrief/) - The 2026 Page-Harris Confidence in Business Index reveals a growing gap between what stakeholders expect from companies—especially around economic impact—and what they believe businesses are delivering. At the same time, credibility is increasingly shaped by fragmented channels, including search, social platforms, and generative AI. Join us for a Page Conversation on Tuesday, February 24th at
- [Regional Networking Event | Euronext Amsterdam](https://page.org/events/regional-networking-event-euronext-amsterdam/) - Please join us for a unique networking event at Euronext Amsterdam. Euronext is the leading European exchange, forming a vital link within the Dutch and European financial ecosystem. Together, Euronext provides a home to hundreds of listed blue-chip companies across Europe, including many renowned Dutch icons. While trading on Euronext today takes place fully digitally
- [Page Conversation | Brand Reputation Management in the Age of AI](https://page.org/events/page-conversation-brand-reputation-management-in-the-age-of-ai/) - AI is no longer just a tool behind the scenes—it actively shapes how brands are interpreted and trusted by influencing what systems can understand, rely on, and act on for customers and stakeholders. Join Howard Pyle, Founder of XF, for a virtual Page Conversation that reframes brand as inseparable from machine-readable infrastructure and introduces practical tests
- [Canada Community Conversation](https://page.org/events/regional-networking-event-canada-community-conversation/) - We're pleased to invite you to an intimate, conversation-focused Page Society community gathering designed for senior communications leaders navigating rapid change. The event will be hosted by Roanne Argyle, Page member, founder of ChangeMakers, and Page Community Chair for Canada, and will feature Candace Steele Flippin, Page's Vice President of Thought Leadership and Professional Development.
- [Regional Networking Event | PRCC Düsseldorf](https://page.org/events/regional-networking-event-prcc-dusseldorf/) - Event details Date: Thursday, March 12, 2026 Time: 4:30 - 7:00 p.m. CET Location: PRCC, Poststraße 7, 40213 Düsseldorf Save the date, more information coming soon...
- [Page Reception at the Mubadala Abu Dhabi Open](https://page.org/events/page-reception-at-the-mubadala-abu-dhabi-open/) - We are delighted to invite you to a Page reception on Tuesday, February 3rd, held during the Mubadala Abu Dhabi Open 2026, presented by the Abu Dhabi Sports Council. The reception will take place at Zayed Sports City’s International Tennis Centre. Before and after the reception, Page members are welcome to enjoy tennis as hospitality
- [Regional Networking Event | Copenhagen](https://page.org/events/regional-networking-event-copenhagen/) - Join us for an exclusive Page Regional Networking Event at A.P. Møller Holding in Copenhagen. Our host Mika Bildsøe Lassen and our Denmark country chair Shahar Silbershatz would like to welcome you to an evening of cross-Nordic peer discussions, networking, museum tour and dinner. Event Details: Date: Thursday, February 26, 2026 Time: 3.30 - 8:00
- [Page Conversation | Getting the Most Out of Davos](https://page.org/events/page-conversation-getting-the-most-out-of-davos/) - For many leaders, the World Economic Forum in Davos can feel both energizing and overwhelming. In this Page Conversation, Daniella Vallurupalli, VP and Head of Global Communications at Cloudflare, will offer a candid, behind-the-scenes look at what to expect on the ground. From practical essentials like how to plan your days and what to pack,
- [Page Conversation | Communicating DEI in 2026](https://page.org/events/page-conversation-communicating-dei-in-2026/) - What does it really take to communicate about DEI in a way that’s clear, authentic, and effective in 2026? On Tuesday, January 27th at 12:00 p.m. ET, join Bradley Akubuiro for a candid conversation about the challenges, opportunities, and practical strategies for communicating DEI effectively. Together, we'll explore how organizations can foster authentic engagement, navigate
- [Page @ Davos 2026](https://page.org/events/page-davos-2026/) - We're bringing a series of events specifically designed for Chief Communication Officers and other senior communication leaders to have compelling conversations and network. Take a look at all of the events that we have for you, and request an invite for those that you'd like to attend. If you have any questions, please contact Anabella
- [Page Conversation | The Art & Science of Dealing with Crises Today — An Asia Perspective](https://page.org/events/page-conversation-the-art-science-of-dealing-with-crises-today-an-asia-perspective/) - With crises unfolding around the world, organizations are being tested like never before. Join us for a Page Conversation on The Art & Science of Dealing with Crises Today — An Asia Perspective. Scott Kronick will lead a conversation with China members about what they’re seeing on the ground in China and throughout the Asia
- [Page Insight Forum | LSEG London](https://page.org/events/page-insight-forum-at-lseg/) - AI, Geopolitics and C-Suite Challenges Join fellow CCOs at the London Stock Exchange, where we will debate today’s most urgent challenges to uncover your competitive advantage - from harnessing AI to supporting your CEO and leading employee culture amid the UK's unique global position. We’re thrilled to welcome leaders like Poppy Gustafsson and Carolyn Esser for
- [Page Conversation | Benchmarking Discussion on the Future of the CCO Function](https://page.org/events/page-conversation-benchmarking-discussion-on-the-future-of-the-cco-function/) - We cordially invite you to a special virtual Benchmarking Workshop hosted by Page Japan Chair, John Short. This discussion will give members a chance to digest Page's groundbreaking new benchmark study, Page Navigator - the first peer-driven research system designed specifically for Chief Communications Officers, designed by members for members to help CCOs benchmark, plan
- [Page x Abu Dhabi Sail Grand Prix](https://page.org/events/page-x-abu-dhabi-sail-grand-prix/) - As title sponsors of the Mubadala Abu Dhabi Sail Grand Prix 2025 Season Grand Final, we are delighted to invite you, on behalf of Brian Lott and Umayma Abubakar, to the Grand Final, presented by Abu Dhabi Sports Council. Join us at the heart of the action for an unforgettable day of world-class sailing, hospitality,
- [Communication for the Transition: Corporate Communication as a Catalyst for Change @ COP30](https://page.org/events/communication-for-the-transition-corporate-communication-as-a-catalyst-for-change-cop30/) - Please join us in Belém during COP30 for a special gathering hosted in partnership with Aberje – the Brazilian Association for Business Communication and sponsored by Alubar. This event will bring together senior communication leaders, journalists, academics, and special guests for a conversation on how corporate communication can drive implementation and action in the global
- [Singapore Roundtable | The Future of Communications and the CCO](https://page.org/events/singapore-roundtable-the-future-of-communications-and-the-cco/) - You're invited to join an intimate roundtable discussion exploring The Future of Communications and the CCO on the morning of Friday, November 28 at the GIC office in Singapore. Hosted by: David Kiu, Page Singapore Country Chair & Global Head of Corporate Affairs and Communications, GIC Featuring: Dr. Vilma Luoma-aho, Professor of Corporate Communication &
- [Regional Networking Event | Gladstone Place Partners](https://page.org/events/regional-networking-event-gladstone/) - Activist campaigns aren’t confined to proxy season anymore—and a company’s preparedness shouldn’t be either. Please join us for a conversation on how companies can stay vigilant year-round. We’ll hear from industry experts on how to monitor early warning signals, stress-test board composition, and develop response materials before a campaign begins. We’ll also explore the latest
- [Chicago Benchmarking Discussion on the Future of the CCO Function](https://page.org/events/chicago-benchmarking-discussion-on-the-future-of-the-cco-function/) - Please join us for an intimate, discussion-based gathering of Page and Page Up members in Chicago, hosted by Tina-Marie Adams, Executive Director of Corporate Reputation at APCO, and Laurie Bischel, Managing Director, Global Head of Corporate Communications at CME Group. This 90-minute conversation will give members a chance to digest Page's groundbreaking new benchmark study,
- [2025 Page Up Annual Conference](https://page.org/events/2025-page-up-annual-conference/) - Riding the Wave: Communicating with Clarity in a Sea of Change Join us for an energizing gathering of communications leaders at the 2025 Page Up Annual Conference—where strategy meets surf, and leadership meets learning. This year’s theme invites you to adopt the surfer’s mindset: bold, resilient, agile, and attuned to fast-changing conditions. In a world
- [Page Patron | The Great Rethink: Navigating CEO Communications in an Era of Increased Complexity](https://page.org/events/page-patron-the-great-rethink-navigating-ceo-communications-in-an-era-of-increased-complexity/) - The first half of 2025 proved to be a severe testing ground for CEOs, marking what Golin is calling "The Great Rethink"—a fundamental recalibration in how CEOs approach public engagement. In this interactive session on Wednesday, November 12 at 1 p.m. ET, you’ll hear from Sarah Vellozzi, Managing Director of U.S. Corporate Affairs, Golin, and
- [Page Conversation | Lessons from Generative Engine Optimization in Asia](https://page.org/events/page-conversation-lessons-from-generative-engine-optimization-in-asia/) - AI is fast becoming a dominant channel for information discovery throughout the world. Most research into AI brand visibility and how it perceives brands and corporations, however, have been conducted in the more developed countries. There is little research in Asia on how LLMs navigate non-English environments and where news outlets -- the main sources
- [Regional Networking Breakfast | Melbourne](https://page.org/events/regional-networking-breakfast-melbourne/) - Please join us for a Page networking breakfast in Melbourne, hosted by Page Australia Country Chair, Will Hetherton, Chief Corporate Affairs Officer at the Future Fund. Event details: Date: Tuesday, November 18th Time: 8:00 - 9:30 a.m.AEST Venue: Future Fund (Level 14, 447 Collins Street, Melbourne VIC 3000, Australia) Our discussion will feature a talk
- [Regional Networking Event | New Orleans](https://page.org/events/page-regional-networking-event-new-orleans/) - As we navigate through the last quarter of 2025, we'd like to make the most of it by connecting with Page and Page Up members in New Orleans, Louisiana. Join us for an invitation-only gathering hosted by Sheryl Kennedy Haydel, Dean, College of Music and Media at Loyola University New Orleans and Ian Morrison, VP,
- [Page Conversation | The Comparison of Communication Strategies and Practices of Multinational Corporations and Local Enterprises](https://page.org/events/the-comparison-of-communication-strategies-and-practices-of-multinational-corporations-and-local-enterprises/) - Join Page members Gloria Li and Geoff Li for a conversation comparing PR strategies and tactics between multinational corporations and Chinese private companies. The session will explore how multinationals can localize in a competitive market and how Chinese companies can position themselves globally, followed by an open discussion. Date: October 21, 2025 Time: 10:00 a.m.
- [2025 Page Annual Conference](https://page.org/events/2025-page-annual-conference/) - Being Agile in a Fragile World: Transformative Leadership from the Global Stage to Your Own Resiliency In today’s rapidly changing world, agile leadership is imperative. Our time together will explore how leaders can navigate complexity, build resiliency and lead transformational change. Most importantly you’ll leave with practical tools and strategies tailored to your role, empowering
- [Page Singapore Networking Dinner](https://page.org/events/page-singapore-networking-dinner/) - 2030: Are You Ready? How Communicators Can Find Clarity and Courage To Lead Through The UnexpectedThe profession is at an inflection point where clarity, courage, and confidence will separate the leaders from the followers. By 2030, communicators will not just be managing messages, they will be strategic business growth enablers guiding organizations through a world
- [Networking Reception @ Page Up Annual Conference](https://page.org/events/regional-networking-event-los-angeles/) - You're invited to an evening of connection and conversation with your Page Up colleagues! Join us for an evening of drinks and networking before the 2025 Page Up Annual Conference kicks off. Event Details: Date: Tuesday, October 28, 2025 Time: 6:00 - 8:00 p.m. PT Location: westdrift Manhattan Beach, Autograph Collection - (1400 Parkview Ave,
- [Delhi | Page Navigator: Benchmarking the Future of Communications Leadership](https://page.org/events/delhi-page-navigator-benchmarking-the-future-of-communications-leadership/) - Page Delhi Networking Dinner You are cordially invited to join us for a set of regional dinners, where new Page CEO Dr. Rochelle Ford will present insights from Page's groundbreaking new benchmark study, Page Navigator - the first peer-driven research system designed specifically for Chief Communications Officers. This inaugural report captures insights from 150+ senior
- [Regional Networking Event | IBM London](https://page.org/events/regional-networking-event-ibm-london/) - Quantum, AI and Supercomputing – what’s next? With full-scale Quantum computing now likely before the end of the decade, how will it interact with the already rapid developments in artificial intelligence? How will this new era of combined super-computing reshape industries like finance and healthcare? What fresh opportunities and complex challenges are likely to be
- [Page Collaboration Hour | The Evolving Role of Business in Public Discourse](https://page.org/events/page-collaboration-hour-the-evolving-role-of-business-in-public-discourse/) - The role of business in public discourse has been one of the most active conversations at Page this year. Many have noted that the debate over whether companies should speak out feels outdated, as most organizations have already decided they will not. The more pressing question now is how the role of business in public
- [Singapore | Page Navigator: Benchmarking the Future of Communications Leadership](https://page.org/events/regional-networking-event-singapore/) - Page Singapore Networking Event You are cordially invited to join Page Society CEO Rochelle Ford for an exclusive networking event during her inaugural visit to Singapore. Event Details: Date: Monday, September 15, 2025 Time: 2:00 p.m. - 3:30 p.m. Location: Johnson & Johnson Headquarters (2 Science Park Dr, #07-13 Ascent, Singapore 118222) Hosted by: Page
- [Regional Networking Event | Amsterdam](https://page.org/events/regional-networking-event-netherlands/) - Join us for an exclusive Page 'Moment to Reconnect' in Amsterdam We're delighted to invite you to an intimate networking experience aboard the historic Clipper Stad Amsterdam. Hosted by Randstad, this exclusive gathering offers Page professionals a unique opportunity to connect with peers in an inspiring maritime setting. Step aboard this magnificent vessel and enjoy
- [Mumbai | Page Navigator: Benchmarking the Future of Communications Leadership](https://page.org/events/mumbai-page-navigator-benchmarking-the-future-of-communications-leadership/) - Page Mumbai Networking Dinner You are cordially invited to join us for a set of regional dinners, where new Page CEO Dr. Rochelle Ford will present insights from Page's groundbreaking new benchmark study, Page Navigator - the first peer-driven research system designed specifically for Chief Communications Officers. This inaugural report captures insights from 150+ senior
- [The Scriptorium Initiative Conference: Talking to Robots, Engaging with Humans](https://page.org/events/the-scriptorium-initiative-conference-talking-to-robots-engaging-with-humans/) - We are excited to share an invitation from our partners at the Scriptorium Initiative for their inaugural conference, Talking to Robots, Engaging with Humans, taking place October 30–31, 2025 at the H’ART Museum in Amsterdam. This exclusive, invite-only gathering will convene an intimate group of global brand leaders alongside leading voices from academia and industry
- [Regional Networking Event | Deutsche Telekom](https://page.org/events/regional-networking-event-telekom-berlin/) - Please join us for a Page regional networking event in Berlin, on Wednesday September 10 from 4.30 - 8.00 p.m. CET (prior to the Communication Congress September 11 - 12). This event is hosted by Philipp Schindera, SVP Corporate Communications, from Deutsche Telekom. It will be a great opportunity to meet your Page peers in
- [Page Conversation | Practical Applications of AI in Communications](https://page.org/events/page-conversation-practical-applications-of-ai-in-communications/) - How is AI really changing the way communicators work, not in theory but in practice? Join us on Thursday, September 25 at 3:00 p.m. China Standard Time / 9 a.m. Central European Time for a Page Conversation on Practical Applications of AI in Communications. Tom Armitage, Chief Communications Officer at ASML, will share how ASML
- [Regional Networking Event | Sydney](https://page.org/events/regional-networking-event-sydney/) - Page CEO, Rochelle Ford, will be making a special visit to Australia next week and we would like to invite you to join your Page and Page Up colleagues for a networking dinner in Sydney! Date: Thursday, September 11, 2025 Time: 6:30 - 8:00 p.m. AEST Location: The Dining Room by James Viles (7 Hickson
- [FLE Information Session II](https://page.org/events/fle-information-session-ii/) - Join us for an informative session to learn about the International Future Leaders Experience (FLE) – EMEA program, a newly expanded 24-month executive education program created by and for Page member organizations to empower rising communications leaders across Europe, the Middle East, and Africa. We will also briefly discuss some aspects of the US based
- [FLE Information Session 1](https://page.org/events/fle-information-session-1/) - Join us for an informative session to learn about the International Future Leaders Experience (FLE) – EMEA program, a newly expanded 24-month executive education program created by and for Page member organizations to empower rising communications leaders across Europe, the Middle East, and Africa. We will also briefly discuss some aspects of the US based
- [UNGA Week with Page: From Global Themes to CCO Benchmarks](https://page.org/events/unga-week-fleishman-event/) - Join Page Members for a Regional Conversation During UNGA Week. This exclusive gathering, hosted by Page Member Rachel Catanach, SVP & Senior Partner, General Manager, and Page Up member Ephraim Cohen, Global Lead, Data & Digital - both of FleishmanHillard - will take place during UNGA 80’s High-Level General Debate week in New York. We’ll
- [Navigating Change with the Latest CCO Benchmarks - Session I](https://page.org/events/navigating-change-with-the-latest-cco-benchmarks-session-1/) - Join us on September 10 at 12 p.m. CEST to explore the insights from Page Navigator’s Benchmark Trend Report, the only benchmarking resource built from the lived experience of Page and Page Up members. Kathryn Metcalfe, Co-Chair of the Benchmarking Working Group, and Eliot Mizrachi, Page’s Vice President of Content & Strategy, will kick things
- [Navigating Change with the Latest CCO Benchmarks - Session II](https://page.org/events/page-conversation-on-navigating-change-with-the-latest-cco-benchmarks-session-ii/) - Join us on September 11 at 11 a.m. ET to explore the insights from Page Navigator’s Benchmark Trend Report, the only benchmarking resource built from the lived experience of Page and Page Up members. Kathryn Metcalfe, Co-Chair of the Benchmarking Working Group, and Eliot Mizrachi, Page’s Vice President of Content & Strategy, will kick things
- [Page Denver Networking Dinner](https://page.org/events/page-denver-networking-dinner/) - We invite you to join your Page and Page Up colleagues for a Denver-area Page dinner hosted by Page Up member Molly Rauzi of Gagen MacDonald, on Tuesday, September 9, 2025 from 5:00-7:00 p.m. MT at Lakewood Country Club (6800 W. 10th Avenue - Lakewood, CO 80214). Please note that this dinner is complimentary, but
- [Page Collaboration Hour: Navigating Stress and Support in the Workplace](https://page.org/events/page-collaboration-hour-navigating-stress-and-support-in-the-workplace/) - Stress, uncertainty, and isolation are on the rise across workplaces—making mental health both more urgent and more complex to support. Recent events, including ICE raids and growing social unrest, are adding invisible emotional weight that employees carry into their day-to-day. To help us ground this conversation, we’ll hear Dr. Shairi Turner, the Chief Health Officer
- [Page Collaboration Hour on What CCOs Need to Know About GEO - APAC](https://page.org/events/page-collaboration-hour-on-what-ccos-need-to-know-about-geo-apac/) - As generative AI becomes the “front door” to information, the sources that feed these models are shaping brand perception in real time. More than 89% of AI-generated answers cite earned sources—such as media coverage, expert commentary, and third-party recommendations—making them one of the most powerful drivers of visibility today. In this conversation, Greg Galant, CEO
- [Page Collaboration Hour: What CCOs Need to Know About GEO](https://page.org/events/page-collaboration-hour-what-ccos-need-to-know-about-geo/) - As generative AI becomes the “front door” to information, the sources that feed these models are shaping brand perception in real time. More than 89% of AI-generated answers cite earned sources—such as media coverage, expert commentary, and third-party recommendations—making them one of the most powerful drivers of visibility today. In this conversation, Greg Galant, CEO
- [CCO Coffee Chat](https://page.org/events/cco-coffee-chat/) - Feeling the weight of leading communication in today's ever-changing landscape? Join your fellow Page CCOs on the last Thursday of each month, for a virtual series where we’ll share best practices, troubleshoot challenges, and gain valuable insights from your peers while having our morning, afternoon or evening coffee or beverage of choice. Let’s navigate the
- [Regional Networking Event | Milwaukee](https://page.org/events/regional-networking-event-milwaukee/) - Join Page and Page Up members for a morning filled with thoughtful conversation, professional connection, and shared learning at Northwestern Mutual's HQ. Co-hosted by Joe Mandacina, Chief Communications Officer, and Jennifer Ryan, VP, Strategic Communications and PR, this special hybrid event will explore timely challenges and opportunities shaping the future of Strategic Communications. Time: Tuesday,
- [Communicating Through M&A: Strategy, Sensitivity, and Stakeholder Trust](https://page.org/events/communicating-through-ma-strategy-sensitivity-and-stakeholder-trust/) - Mergers and acquisitions are high-stakes moments that test even the most experienced communications leaders. From maintaining stakeholder trust to managing regulatory scrutiny and internal uncertainty, the communications strategy around M&A can shape the success, or failure, of the deal. Join us on Thursday, August 7 at 9:00 a.m. Beijing Time for a Page Conversation featuring
- [Regional Networking Event | Stamford Conversation & Connection](https://page.org/events/regional-networking-event-stamford-conversation-connection/) - As we're making our way towards the end of summer, we'd like to make the most of the remaining warm days with a relaxed evening of conversation and connection in Stamford, CT. Page and Page Up members, Alice Ferreira and Peter McDermott, are co-hosting this casual regional meetup, and we’d love for you to join.
- [Regional Networking Event | NYC Prosek](https://page.org/events/regional-networking-event-nyc-prosek/) - Join us for an exclusive discussion with Jess Sibley, CEO of TIME. In a conversation moderated by Page member, Jen Prosek, CEO & Founder of Prosek Partners, Jess will share her perspective on the evolving media landscape in an era defined by geopolitical uncertainty, technological disruption, and shifting public trust. She’ll offer behind-the-scenes insight into
- [Regional Networking Event | London](https://page.org/events/regional-networking-event-london/) - You are warmly invited to a Page luncheon hosted by Brian Lott, Chief Communications Officer of Mubadala, on Tuesday, 8 July from 12:30pm to 2:00pm at Mubadala’s London office. In this intimate gathering, Brian will share insights on the evolving UAE–US relationship, including recent strategic trade agreements with MGX, and explore the UAE’s bold ambitions
- [Regional Networking Event | NYC Coffee, Bagels, and Conversation](https://page.org/events/regional-networking-event-nyc-coffee-bagels-and-conversation/) - Is AI a force for good or evil? Probably a little of both -- join us in Midtown Manhattan to discuss and debate how to use AI to manage reputation in the disinformation age. From false claims that spread like wildfire to real news twisted out of context, dealing with narrative manipulation is now part
- [Regional Networking Event | Snack + Sip Social at Tiny Tapp - Chicago](https://page.org/events/regional-networking-event-snack-sip-social-at-tiny-tapp-chicago/) - Summer in Chicago calls for great conversations, cool drinks, and unbeatable river views. Join fellow Page and Page Up members for a casual evening of connection at Tiny Tapp. Whether you're looking to catch up with peers, exchange ideas, or just enjoy a warm summer night with great company, this is the perfect chance to
- [Tractor Supply’s DEI Crisis Response: An IPR + Page Award-Winning Case Study](https://page.org/events/tractor-supplys-dei-crisis-response-an-ipr-page-award-winning-case-study/) - Join us for a webinar on June 25 featuring the first-place winners of the IPR + Page Case Study Competition from Brigham Young University! The team will present their award-winning case, “Gone with the Wind: Tractor Supply Co.’s Rapid Response to DEI Backlash,” which examines the company’s withdrawal from DEI commitments and the broader implications
- [2025 Page International Exchange](https://page.org/events/2025-page-international-exchange/) - Building Bridges in a Fractured World: Leading Through Emerging Stakeholder Risks Geopolitical tensions, technological disruption, and communication challenges have exposed deep fractures in our global systems while emerging stakeholder risks pose unprecedented threats to organizational trust and stability. Meeting in Amsterdam, at the heart of Europe, the conference will explore how European approaches to stakeholder
- [Regional Networking Event | NYC Breakfast with Betterment](https://page.org/events/regional-networking-event-nyc-breakfast-with-betterment/) - Where is media coverage on major business news going? Who is shaping the stories about CEOs and leading companies that matter most to readers? Join us for breakfast in Hudson Yards on June 18th to hear from two of the most experienced journalists in our industry who are breaking the news and driving the commentary
- [Standing Up for Your Values, Avoiding Political Backlash](https://page.org/events/standing-up-for-your-values-avoiding-political-backlash/) - In today’s volatile environment, even well-intentioned decisions can spark controversy. Whether speaking out—or choosing not to—organizations are often caught between stakeholder expectations and cultural or political headwinds. How can leaders take principled stands without putting their institutions at risk? Join Paul Argenti, Professor of Corporate Communication at Dartmouth’s Tuck School of Business, on Tuesday, July
- [Recent Developments in U.S.–China Relations](https://page.org/events/recent-developments-in-u-s-china-relations/) - We cordially invite you to join us for a virtual Page Conversation on the recent developments in U.S.–China relations, with a particular focus on the ongoing trade war and tariff dynamics. Date & Time: Thursday, June 5 at 9:30 a.m. CST (Wednesday, June 4 at 9:30 p.m. ET) Featured Speaker: Mitchell A. Presnick, Investor Entrepreneur
- [Regional Networking Event | Tokyo](https://page.org/events/regional-networking-event-tokyo/) - The Trust Imperative: How Businesses and Media Navigate a Confidence Crisis Join us for an exclusive evening with Rochelle Ford Date: Monday, June 23, 2025 Time: 6:30 - 8:30 p.m. JST Venue: Foreign Correspondents' Club of Japan (Nijubashi Building, 5F, 3-chōme-2-3 Marunouchi, Chiyoda City, Tokyo 100-0005, Japan) Featured Speaker: Rochelle Ford Fee: ¥3,000 (dinner included)
- [Civility Call: Navigating Business Communication in a Polarized Climate](https://page.org/events/civility-call-navigating-business-communication-in-a-polarized-climate/) - The Civility Call - Page x SHRM Session X: Navigating Business Communication in a Polarized Climate We invite US-based CCOs and their direct reports to join us for our Civility Call (a collaborative effort by the Duke University Dialogue Project, Page and SHRM) on Monday, June 2 at 4:00 - 5:00 p.m. ET for a
- [Page Roundtable | The State of the Communication Industry: An Interactive Forum Exploring the Future of Communication](https://page.org/events/page-roundtable-the-state-of-the-communication-industry-an-interactive-forum-exploring-the-future-of-communication/) - Page Roundtable | The State of the Communication Industry: An Interactive Forum Exploring the Future of Communication Date: June 26, 2025 Time: 2:15 PM - 4:30 PM Venue: 1st Floor, School of Journalism & Communication, Tsinghua University Program: 2:15 - 2:45 Registration 2:45 - 4:30 Roundtable Discussion: "The State of the Communication Industry" Featured Speakers:
- [Page CEO Talk | Global Insights: Research Findings and International Exchange Highlights](https://page.org/events/global-insights-research-findings-and-international-exchange-highlights/) - Join us for an exclusive CEO Talk featuring Dr. Rochelle Ford Date: June 25, 2025 Time: 10:30 AM - 1:30 PM Venue: 35th Floor, Siemens Healthineers Ltd., Qiantan Times Square Program: 10:30 - 11:00 Registration 11:00 - 12:00 Page CEO Talk with Dr. Rochelle Ford Featuring research and survey results, plus highlights from the International
- [Page Roundtable Dinner | Global Impact, Canadian Insight: Advancing the Conversation Together](https://page.org/events/page-roundtable-dinner-global-impact-canadian-insight-advancing-the-conversation-together/) - In the evolving landscape of global communications, the Canadian perspective offers unique insights that call for a place in the international conversation. As communications leaders, we navigate distinct cultural, political, and business environments that shape our approach to reputation management and stakeholder engagement. We're pleased to invite you to join an intimate dinner roundtable with
- [Regional Networking Event | D.C. Rooftop Wine Tasting W/History Factory](https://page.org/events/regional-networking-event-dc-rooftop-wine-tasting-w-history-factory/) - We’re excited to invite you to a special evening with the Page Society DC network, hosted by History Factory on the rooftop of their Washington, D.C. office at 1255 23rd Street NW. Join us Tuesday, June 10 at 5 p.m. for a gathering featuring a curated wine tasting led by advanced sommelier Michael Scaffidi. It’s
- [2025 Page Spring Seminar](https://page.org/events/2025-spring-seminar/) - New World Disorder: Thriving Amid Chaos As communicators we are accustomed to unpredictability, operating with a radar and compass simultaneously while also driving change. But recent years have tested our limits. Today’s world is one of extremes and chaos: A global realignment toward a multipolar world. Political polarization turbocharged by mis/disinformation and an echo chamber
- [Regional Networking Lunch | Melbourne](https://page.org/events/regional-networking-lunch-melbourne/) - Please join us for a Page networking lunch in Melbourne, hosted by Page Australia Country Chair, Will Hetherton, Chief Corporate Affairs Officer at the Future Fund on Thursday, May 22nd from 12:00 to 2:00 p.m. Our discussion will feature a briefing by Suzie Shaw, CEO of the consultancy We Are Social, on a new report
- [Earning Public Trust in an Era of Uncertainty](https://page.org/events/earning-public-trust-in-an-era-of-uncertainty/) - At a time of deep societal division and widespread distrust, businesses are under increasing pressure to lead with integrity, accountability, and purpose. For the second consecutive year, Hewlett Packard Enterprise (HPE) has been ranked #1 on the JUST 100—an annual ranking of America’s most “just” companies based on public priorities like fair treatment of workers,
- [Regional Networking Breakfast | Data is the New Oil: How disintermediating the media helped fuel RELX’s 1000% shareholder return over 15 years](https://page.org/events/regional-networking-breakfast-at-relx-london/) - Please join us for a networking breakfast at RELX in London, hosted by Paul Abrahams, CCO, and Laure Lagrange, Head of External Communications. We’ll explore how a CEO's strategic plan was supported by a twin track communications approach which contributed to shifting the narrative from “worthy but dull” to “superhero share”. Our hosts will share how
- [Page @ Milken Roundtable Breakfast](https://page.org/events/page-milken-roundtable-breakfast/) - Join your fellow Page members and guests for an intimate, candid discussion on the evolving role of CCOs in advising CEOs, Board Members and other important stakeholders through today's complex business landscape. Held alongside the Milken Institute Global Conference, this breakfast offers a timely opportunity for Page members and senior communications leaders who will be
- [The Civility Call - Page x SHRM](https://page.org/events/the-civility-call-page-x-shrm-2/) - We invite US-based CCOs, their direct reports, and members in education to join us for our Civility Call (a collaborative effort by the Duke University Dialogue Project, Page and SHRM) on Monday, April 28th at 4:00 - 5:00 p.m. ET. It promises to be fascinating and informative. Our focus will be on how universities are
- [Confidence in Business Index: Insights from Japan](https://page.org/events/confidence-in-business-index-insights-from-japan/) - Globally, confidence in business is low. With so much societal and technological turmoil, as well as populist political agendas on the rise, this is a significant business risk. Are you equipped to advise your CEO and board on the societal issues that matter most to stakeholders? Join Rob Jekielek, Managing Director of The Harris Poll,
- [Civility Call: Trust](https://page.org/events/the-civility-call-page-x-shrm/) - We invite US-based CCOs, or their direct reports to join us for our Civility Call (a collaborative effort by the Duke University Dialogue Project, Page and SHRM) on Monday, March 24th at 4:00 - 5:00 p.m. ET. Our focus will be on Trust, and how the erosion of trust has impacted our society and our
- [Page Up New Member Social](https://page.org/events/page-up-new-member-social-2/) - As a Page Up member, you are part of a dynamic, diverse and global community of peers in the Communications industry. So we would like to not only welcome you to the fold, but introduce you to other members and help you to start building and expanding your professional network with thoughtful relationships. Please take
- [Page New Member Social](https://page.org/events/page-new-member-social-2/) - As a Page member, you are part of a dynamic, diverse and global community of peers in the Communications industry. So we would like to not only welcome you to the fold, but introduce you to other members and help you to start building and expanding your professional network with thoughtful relationships. Please take a
- [Abu Dhabi Iftar](https://page.org/events/abu-dhabi-iftar/) - As we embrace the spirit of Ramadan, we invite you to join our Iftar in Abu Dhabi. This will be a wonderful opportunity for us to connect in person and enjoy good food, great company, and meaningful conversations. Date: 24 March, 2025 Time: 6:30 p.m. Venue: Rosewood Hotel, Galleria Shopping Mall - Level B3 -
- [Strategic Leadership in an Era of Transformation](https://page.org/events/strategic-leadership-in-an-era-of-transformation/) - How can CCOs strategically position their CEOs in an era of rising geopolitical tensions, misinformation, and polarization? Join us on Tuesday, March 25 at 3 p.m. ET for a Page Conversation on Strategic Leadership in an Era of Transformation with Megan Noel, Global President of Corporate Affairs, Golin. Drawing from Golin's CEO Impact Index analysis,
- [Confidence in Business Index: Insights from Canada](https://page.org/events/confidence-in-business-index-insights-from-canada/) - Globally, confidence in business is low. With so much societal and technological turmoil, as well as populist political agendas on the rise, this is a significant business risk. Are you equipped to advise your CEO and board on the societal issues that matter most to stakeholders? Join Rob Jekielek, Managing Director of The Harris Poll,
- [San Francisco | Regional Networking Event](https://page.org/events/san-francisco-regional-networking-events/) - We invite you to join our first Bay Area Page networking reception hosted by Page Up member Lauren DiGeronimo of TrailRunner International, on Thursday, March 27, 2025 from 5:00-7:30 p.m. PT at Foreign Cinema (2534 Mission St, San Francisco, CA 94110). Please note that this event is complimentary, but RSVP is required. We are trying
- [Confidence in Business Index: Insights from China](https://page.org/events/confidence-in-business-index-insights-from-china/) - Globally, confidence in business is low. With so much societal and technological turmoil, as well as populist political agendas on the rise, this is a significant business risk. Are you equipped to advise your CEO and board on the societal issues that matter most to stakeholders? Join us for a Page Conversation on Thursday, March
- [Confidence in Business Index: Insights from the UK](https://page.org/events/confidence-in-business-index-insights-from-the-uk/) - Globally, confidence in business is low. With so much societal and technological turmoil, as well as populist political agendas on the rise, this is a significant business risk. Are you equipped to advise your CEO and board on the societal issues that matter most to stakeholders? Join us for a Page Conversation on Wednesday, April
- [Austin | Regional Networking Event](https://page.org/events/austin-regional-networking-event/) - Please join us for a unique Page networking event in Austin, on Friday, March 7, 2025 from 4:00-6:30 p.m. CT. Co-hosted by Bob Pearson, Chair, The Next Practices Group and Jennifer Allison, Managing Director at Gagen MacDonald, this exclusive event brings together senior communication executives to the trends and insights from SXSW. When: Friday, March
- [How China Sees the World](https://page.org/events/how-china-sees-the-world/) - Join us for an insightful discussion with Professor Reza Hasmath Date & Time: Thursday, March 6, 10-11am Beijing | Wednesday, March 5, 9-10pm ET About the Session Based on the groundbreaking Chinese Citizens' Global Perception Survey (CCGPS), this conversation will explore how ordinary Chinese citizens view their country's place in the world and its relationships
- [Regional Networking Event at Merck KGaA, Darmstadt, Germany](https://page.org/events/darmstadt-networking-event-at-merck-kgaa/) - Join us for an insightful discussion on Wednesday March 19 from 4:30 - 8:30 p.m. CET at Merck KGaA, Darmstadt, Germany, where we introduce you to Page’s new CEO, Rochelle Ford. Rochelle will share her takeaways from conversations with CCOs across the globe and share her ideas and vision for Page. How can Page advance
- [London | Regional Networking Lunch](https://page.org/events/london-regional-networking-lunch/) - Join us for an informal networking lunch on Tuesday March 25 from 13:00 - 15:00 p.m. GMT at APCO, London, where we introduce you to Page’s new CEO, Rochelle Ford during her tour through Europe. Rochelle will share key insights from her conversations with CCOs around the world, offering fresh perspectives on the evolving communications
- [Zurich | Regional Networking Event](https://page.org/events/zurich-regional-networking-event/) - Join us for an exclusive networking event on Thursday March 20 from 4:00 - 7:00 p.m. CET at Zurich Insurance, Switzerland, where we introduce you to Page’s new CEO, Rochelle Ford. Rochelle will share her key takeaways from conversations with CCOs across the globe and share her ideas and vision for Page. How can Page
- [UK | Regional Networking Event](https://page.org/events/uk-regional-networking-event/) - Join us for an exclusive networking session where we introduce you to Frank X. Shaw, Chief Communications Officer, Microsoft Corporation, for an illuminating session on how artificial intelligence is transforming the communications landscape. As organizations navigate the digital transformation journey, AI emerges as a powerful ally in reshaping how we connect, engage, and deliver messages
- [North American trade: U.S., Canada, Mexico & Beyond](https://page.org/events/north-american-trade-u-s-canada-mexico-beyond/) - As global trade dynamics shift, what’s next for economic ties between the U.S., Canada and Mexico? How should global businesses prepare for the evolving trade landscape? Join us on February 25 at 2 p.m. ET for a Page Conversation on North American trade: U.S., Canada, Mexico & Beyond with Daniel Tisch, CEO of the Ontario
- [Confidence in Business Index Debrief and U.S. Implications](https://page.org/events/confidence-in-business-index-debrief-and-u-s-implications/) - Globally, confidence in business is low. With so much societal and technological turmoil, as well as populist political agendas on the rise, this is a significant business risk. Are you equipped to advise your CEO and board on the societal issues that matter most to stakeholders? Join us for a Page Conversation on Wednesday, March
- [2nd Annual Northeast Regional Kick-Off Event](https://page.org/events/2nd-annual-northeast-regional-kick-off-event/) - Page is holding its second annual member-only event in NYC on the morning of Thursday, February 13, 2025. The half-day program will include an informal networking breakfast and lunch—we expect roughly 40 members to participate. Registration is free, please note this is a small, discussion-oriented format with limited space to ensure a full peer-discussion, we
- [Page Open Forum](https://page.org/events/page-open-forum/) - On Thursday, February 20, at 1:00 p.m. ET, join your peers to express any thoughts, ideas, and questions you have regarding recent events, personal challenges, and your role within their organizations. We welcome any and all suggestions, so if you have anything you’d like to raise please feel free to drop the suggestion here.
- [Civility Call: The Future of DEI](https://page.org/events/civility-call-the-future-of-dei/) - DEI is once again front-page news across the country. For many senior human resource and communications executives, successfully managing through