# Odyssey > Odyssey is the North East's telecoms and IT provider with its own network: business connectivity, telephony, managed IT, security and applied AI for organisations across Teesside and the North East, delivered by our own people since 1987. - Odyssey Systems Limited is a telecoms and IT provider based at Lockheed Court, Preston Farm Industrial Estate, Stockton-on-Tees TS18 3SH. - Odyssey has supported organisations across Teesside, County Durham, Tyneside and North Yorkshire since 1987, and is owner managed. - Odyssey runs its own business-only network (AS204558) and its own private cloud. - Odyssey is certified to ISO 27001 and ISO 9001 by NQA. - Odyssey publishes its service desk figures live, with the definitions behind them. ## Applied AI - Odyssey provides shadow AI protection with DefensX, writes AI use policies with clients, and reviews Microsoft 365 permissions before any Copilot rollout. - Odyssey supplies, sets up and manages Microsoft 365 Copilot. - Odyssey uses AI in its own service desk: AI drafts ticket notes, and an engineer decides whether to use, edit or reject each draft. - Odyssey protects its own staff's AI use with the same shadow AI controls it provides to clients. - Every change to Odyssey's own business systems is reviewed by a named person before it goes live. - Odyssey builds integrations between business systems for its own operation, including its phone system and service desk. - All of Odyssey's AI work is done and supported by its own employees. - [Applied AI](https://odyssey.uk/services/applied-ai/): We put AI to work in the systems you already run, from Microsoft 365 to your phones and business applications, with the data controls set first and our own people accountable for it. - [AI Readiness Assessment](https://odyssey.uk/services/applied-ai/ai-readiness-assessment/): An AI readiness assessment from Odyssey: where AI would help your business, where it would not, what staff already use and what has to be fixed first. - [AI Adoption and Copilot](https://odyssey.uk/services/applied-ai/microsoft-copilot/): Microsoft 365 Copilot for North East businesses, set up by Odyssey with sharing and permissions reviewed first, then piloted, trained and measured. - [Custom AI and Integrations](https://odyssey.uk/services/applied-ai/ai-integration/): AI connected to the systems where your work happens: inbound email into orders or tickets, systems joined so nobody re-keys, a person approving what matters. - [Managed AI](https://odyssey.uk/services/applied-ai/managed-ai/): Managed AI from Odyssey: a register of every AI tool you run, access reviews, output checks and reporting, so live AI stays owned and working. - [Private AI](https://odyssey.uk/services/applied-ai/private-ai/): Private AI from Odyssey: AI models running on hardware we own, in our data centres, for work where the data has to stay with us. - [Shadow AI protection](https://odyssey.uk/services/cybersecurity/shadow-ai-protection/): Shadow AI protection for North East businesses: see which AI tools staff use, stop client data leaking into them, and set the policy for safe use, with DefensX. - [How we use AI ourselves](https://odyssey.uk/services/applied-ai/how-we-use-ai/): AI in Odyssey's own service desk and systems, and who stays accountable for it - [Adopting AI with the right controls](https://odyssey.uk/challenges/adopting-ai/): Staff already use AI tools. What to decide before you buy Copilot, and how Odyssey finds what is in use, writes the policy and protects the data. ## Services - [IT & Cloud](https://odyssey.uk/services/it-and-cloud/): Your IT run for you, or alongside your own team, by engineers who work for Odyssey and answer the phone within three rings. - [Complete Managed IT](https://odyssey.uk/services/it-and-cloud/managed-it/) - [Co-managed IT](https://odyssey.uk/services/it-and-cloud/co-managed/) - [Microsoft and Azure](https://odyssey.uk/services/it-and-cloud/microsoft-and-azure/) - [Mobile device management](https://odyssey.uk/services/it-and-cloud/mobile-device-management/) - [Backup and recovery](https://odyssey.uk/services/it-and-cloud/backup-recovery/) - [Odyssey private cloud](https://odyssey.uk/services/it-and-cloud/odyssey-private-cloud/) - [Cyber security](https://odyssey.uk/services/cybersecurity/): Firewalls at the network edge and protection for the devices, inboxes and accounts your people use every day, managed from Stockton-on-Tees by a provider certified to ISO 27001. - [Endpoint and identity protection](https://odyssey.uk/services/cybersecurity/endpoint-protection/) - [Email filtering and cloud protection](https://odyssey.uk/services/cybersecurity/email-filtering/) - [Hosted firewall](https://odyssey.uk/services/cybersecurity/hosted-firewall/) - [Password management](https://odyssey.uk/services/cybersecurity/password-management/) - [Shadow AI protection](https://odyssey.uk/services/cybersecurity/shadow-ai-protection/) - [Security awareness training](https://odyssey.uk/services/cybersecurity/security-awareness-training/) - [Connectivity](https://odyssey.uk/services/connectivity/): Business internet from an internet service provider in Stockton-on-Tees with its own core network, up to 10 Gbps: broadband, leased lines, microwave, 4G and 5G and private networks. - [Business broadband](https://odyssey.uk/services/connectivity/soadsl-sogea-and-fttp/) - [Leased lines and direct internet access](https://odyssey.uk/services/connectivity/direct-internet-access/) - [Ethernet and microwave](https://odyssey.uk/services/connectivity/ethernet-microwave/) - [Mobile 4G and 5G data](https://odyssey.uk/services/connectivity/mobile-3g-4g-5g-data/) - [MPLS private WAN](https://odyssey.uk/services/connectivity/mpls-private-wan/) - [Professional services](https://odyssey.uk/services/professional-services/): Projects and assessments, from an IT health check to an Azure migration or a network design, by the engineers who run managed IT, telephony and networks every day, priced before they start. - [IT health check](https://odyssey.uk/services/professional-services/it-health-check-audits/) - [Microsoft Azure consultancy](https://odyssey.uk/services/professional-services/microsoft-azure-consultancy/) - [Cyber Essentials consultancy](https://odyssey.uk/services/professional-services/cyber-essentials-certification/) - [Cloud infrastructure support](https://odyssey.uk/services/professional-services/cloud-server-support/) - [Network infrastructure design](https://odyssey.uk/services/professional-services/network-design/) - [Office moves and new sites](https://odyssey.uk/services/professional-services/office-moves/) - [Telecoms audit and PSTN migration](https://odyssey.uk/services/professional-services/telecoms-audit/) - [Disaster recovery planning](https://odyssey.uk/services/professional-services/disaster-recovery-planning/) - [Voice and video](https://odyssey.uk/services/voice-video-business-telephony/): Business telephony for Stockton, Teesside and the North East since 1987, from desk handsets and softphones to Microsoft Teams calling and full contact centres. - [Hosted voice and SIP](https://odyssey.uk/services/voice-video-business-telephony/odyssey-voice/) - [Microsoft Teams](https://odyssey.uk/services/voice-video-business-telephony/microsoft-teams/) - [Mitel MiVoice Business](https://odyssey.uk/services/voice-video-business-telephony/mitel-mivoice-business/) - [Contact centre and CTI](https://odyssey.uk/services/voice-video-business-telephony/contact-centre-cti/) - [Call reporting and recording](https://odyssey.uk/services/voice-video-business-telephony/call-reporting-recording/) - [Telephone lines and numbers](https://odyssey.uk/services/voice-video-business-telephony/telephone-lines-numbers/) - [Mobile phones and SIM cards](https://odyssey.uk/services/voice-video-business-telephony/mobile-phones-sim-cards/) - [On-site infrastructure](https://odyssey.uk/services/onsite-infrastructure/): The equipment inside your building, installed and supported by our own engineers, from cabling and Wi-Fi to desk phones, computers, access control and CCTV, on one network and one service desk. - [Building access control](https://odyssey.uk/services/onsite-infrastructure/building-access-control/) - [CCTV](https://odyssey.uk/services/onsite-infrastructure/cctv/) - [Networking and cabling](https://odyssey.uk/services/onsite-infrastructure/wired-wireless-networking/) - [Desk telephones](https://odyssey.uk/services/onsite-infrastructure/desktop-telephones/) - [Desktops and laptops](https://odyssey.uk/services/onsite-infrastructure/odyssey-desktop-terminals/) ## Company - [About Odyssey](https://odyssey.uk/about/) - [How we work](https://odyssey.uk/how-we-work/): The four engagement models: consumed, fixed price, retainer and fractional - [How the live service desk figures are measured](https://odyssey.uk/how-we-work/live-figures/) - [Our network](https://odyssey.uk/our-network/) - [Client stories](https://odyssey.uk/clients/) - [Challenges we help with](https://odyssey.uk/challenges/) - [Contact](https://odyssey.uk/contact/): Lockheed Court, Preston Farm Industrial Estate, Stockton-on-Tees TS18 3SH; 01642 661888