# Nala - Send Love Home

> NALA is a money transfer platform enabling fast, affordable, and secure international transfers from the US, UK, and Europe to Africa and Asia. Join 500,000+ customers sending money globally.

## About Nala

NALA is an international money transfer app that facilitates seamless payments from the UK, US, and EU to countries across Africa and Asia. The platform specializes in instant mobile money transfers and bank payments, with 95% of transfers delivered within minutes.

**Mission:** Building payments for #theNextBillion - making cross-border money transfers as easy as sending a text message.

**Founded:** 2018

**Headquarters:** 
- London, United Kingdom
- Hoboken, New Jersey, USA
- Amsterdam, Netherlands
- Nairobi, Kenya

## Core Services

### Send Money From (Sender Countries)
**United States** (USD)
**United Kingdom** (GBP)
**European Union** (EUR):
- Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain

### Send Money To (Recipient Countries)

**Africa:**
- Cameroon (XAF)
- Congo Brazzaville (XAF)
- Côte d'Ivoire (XOF)
- Gabon (XAF)
- Ghana (GHS)
- Kenya (KES)
- Nigeria (NGN)
- Rwanda (RWF)
- Senegal (XOF)
- South Africa (ZAR)
- Tanzania (TZS)
- Uganda (UGX)

**Asia:**
- Bangladesh (BDT)
- India (INR)
- Pakistan (PKR)
- Philippines (PHP)

### Payment Methods

**Sending Options:**
- Bank transfer (ACH, wire transfer)
- Debit card
- Credit card
- Apple Pay
- Google Pay

**Receiving Options:**
- Mobile money wallets (MTN Mobile Money, M-Pesa, Airtel Money, Tigo Pesa, Orange Money)
- Bank account transfer
- Cash pickup (select locations)

## Key Features

**Fast Transfers:** 95% of transfers delivered within minutes, especially to mobile money accounts

**Transparent Pricing:** No fees for mobile money transfers (small margin embedded in exchange rate). £0.99 fee may apply for bank transfers to offset processing costs

**High Transaction Limits:** Send up to $£€5,000 per day

**NALA Friends:** Send real-time peer-to-peer payments to other NALA users in the UK, EU, and US for bill splitting, gifts, or shared expenses

**Real-Time Tracking:** Instant notifications via app and email for every transfer with live status updates

**Security:** Bank-level encryption, FCA and DNB regulated, global payment licenses, two-factor authentication

**Customer Rating:** 4.8/5 store rating across iOS and Android

**Community:** 500,000+ active customers globally

## Target Users

**Primary Audience:**
- African and Asian diaspora in US, UK, and Europe (ages 25-45)
- First-generation immigrants sending remittances to family
- Professionals and students living abroad
- Expatriates supporting relatives

**Secondary Audience:**
- Small businesses paying international contractors
- NGOs and charitable organizations
- Freelancers with cross-border operations

## Important Pages

### Product & Features
- / - Homepage
- /how-it-works - Step-by-step transfer guide
- /getnala - App download page
- https://app.nala.money - Web application access

### Send Money (Country-Specific Pages)
- /send-money-to-nigeria
- /send-money-to-kenya
- /send-money-to-ghana
- /send-money-to-tanzania
- /send-money-to-uganda
- /send-money-to-philippines
- Additional pages available for all supported destinations

### Company Information
- /our-story - Company background and mission
- /purpose - Company purpose and values
- /buildwithnala - Latest updates and product roadmap
- /blog - Money transfer guides, tips, and company news
- https://apply.workable.com/nalamoney/ - Careers

### Support & Legal
- https://help.nala.money - Help center and FAQs
- /terms-of-service - Terms of service
- /privacy-policy - Privacy policy
- /cookies-policy - Cookie policy
- /complaints-procedure - Complaints handling
- /licenses - Regulatory licenses and compliance information

### For Businesses
- https://www.rafiki-api.com/ - Rafiki API for business payments

## Frequently Asked Questions

**How long do transfers take?**
95% of transfers are delivered within minutes. Mobile money transfers are typically instant to 30 minutes. Bank transfers take 1-3 business days.

**What are the fees?**
NALA does not charge fees for mobile money transfers (small margin embedded in exchange rate). Bank transfers may have a £0.99 fee to offset processing charges. All fees are displayed upfront before completing a transfer.

**What are the transaction limits?**
NALA accounts support transactions up to $£€5,000 per day. Limits may vary based on sender country, account type, and transaction purpose.

**Is NALA safe and regulated?**
Yes. NALA is regulated by:
- UK: FCA-regulated via Modulr FS Limited (FRN 900573)
- EU: DNB-regulated via Modulr Finance B.V. (R182870)
- US: Registered with FinCEN as Money Services Business (MSB: 31000259865843), partnered with Sila Inc. and Priority Technology Holdings Inc.

**What is NALA Friends?**
NALA Friends allows real-time peer-to-peer payments between NALA users in the UK, EU, and US for splitting bills, sharing expenses, or sending money to friends.

## Company Information

**Legal Entities:**
- NALA Payments Ltd (United Kingdom) - EMD agent of Modulr FS Limited
- NALA Payments Netherlands B.V. (European Union) - Partner of Modulr Finance B.V.
- NALA Inc. (United States) - Partnered with Sila Inc. and Priority Commerce
- NALA Payments LLC (United States) - NMLS #2530895 (pre-operational)

**Regulatory Compliance:**
- UK: Electronic Money Institution authorized by FCA
- EU: Electronic Money Institution regulated by DNB
- US: Money Services Business registered with FinCEN, state money transmitter licenses
- Customer funds held in segregated accounts and safeguarded per regulations

**Contact Information:**
- Email: mamanala@nala.com
- Support: Available 24/7 in English, Swahili, and French via in-app chat

**Office Locations:**
- USA: 221 River Street, 9th Floor, Hoboken, NJ 07030
- Netherlands: Johan Cruijff Boulevard 65, 1101DL, Amsterdam
- United Kingdom: International House, 64 Nile Street, London, N1 7SR
- Kenya: Mirage Towers Tower 2, Floor 8, Nairobi

## Competitive Advantages

1. **Speed:** Instant mobile money transfers vs 1-5 days for traditional services
2. **Africa/Asia Specialization:** Deep expertise in African and Asian payment systems
3. **Mobile Money Integration:** Direct integration with MTN MoMo, M-Pesa, Airtel Money, and other local wallets
4. **Transparent Pricing:** Upfront fee disclosure with no hidden charges
5. **Local Expertise:** Understanding of local payment preferences and banking systems
6. **Community-First:** Built by diaspora for diaspora, with culturally aware customer service

## Downloads

**iOS App:** https://apps.apple.com/us/app/nala-send-money-globally/id1549983218
**Android App:** https://play.google.com/store/apps/details?id=money.nala.remit

## Social Media & Press

- Twitter/X: @NALAmoney
- Instagram: @nala.money
- LinkedIn: linkedin.com/company/nalamoney
- YouTube: @NALAMoney
- Press Kit: Available on Notion

**Recent Recognition:**
- Featured in TechCrunch, Forbes, TechCabal
- Backed by Accel, Amplo, Bessemer Venture Partners
- Y Combinator alumni
- Series A funding announced July 2024

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**Last Updated:** September 2025
**Copyright:** © NALA INC 2025

**NALA does not charge fees for mobile money transfers (small margin embedded in exchange rate). Your first three small transactions per month are free, after that they may have a small fee each. Bank transfers may have a fee to offset processing charges. All fees are displayed upfront before completing a transfer