# Multitudes Help Center

## Multitudes Docs

- [Welcome](https://docs.multitudes.com/getting-started/welcome.md)
- [Introduction to Multitudes](https://docs.multitudes.com/getting-started/introduction-to-multitudes.md): Learn how we help engineering teams and how we're different from other analytics tools.
- [How Multitudes Works](https://docs.multitudes.com/getting-started/how-multitudes-works.md): Learn how Multitudes collects and analyzes your team's data, and how you can use our features to improve your engineering team's performance.
- [Setup: Integration Permissions](https://docs.multitudes.com/configuration-and-setup/setup-integration-permissions.md): Here’s a quick reference of the permissions required to set up each integration. Check this before set up to make sure everything’s ready to go.
- [Permissions and roles](https://docs.multitudes.com/configuration-and-setup/permissions-and-roles.md): Learn about permission roles and data inclusion rules in Multitudes.
- [Adding Users & Teams](https://docs.multitudes.com/configuration-and-setup/adding-users-and-teams.md): How to add teams and team members in Multitudes
- [Configuring your Team](https://docs.multitudes.com/configuration-and-setup/configuring-your-team.md): Manage team assignments and configure contributor levels for effective team organization.
- [User Linking](https://docs.multitudes.com/configuration-and-setup/user-linking.md): Link contributors across integration accounts to ensure accurate data attribution.
- [Configuring Working Hours](https://docs.multitudes.com/configuration-and-setup/configuring-working-hours.md): Customize and back-date working hours and non-working days for accurate out-of-hours work calculations.
- [Customize Work Categories](https://docs.multitudes.com/configuration-and-setup/customize-work-categories.md): How to customize 'Types of Work' and 'Feature vs Maintenance' charts (for Jira and Linear)
- [Notifications Configuration](https://docs.multitudes.com/configuration-and-setup/notifications-configuration.md): Set up and customize Slack and email notifications to receive timely insights about your team.
- [Customize Targets](https://docs.multitudes.com/configuration-and-setup/customize-targets.md): Set custom performance targets for your metrics.
- [Single Sign On (SSO)](https://docs.multitudes.com/configuration-and-setup/single-sign-on-sso.md)
- [API Keys](https://docs.multitudes.com/configuration-and-setup/api-keys.md): Users can generate a variety of API keys for interacting with Multitudes via API.
- [Multitudes Insights](https://docs.multitudes.com/metrics-and-definitions/multitudes-insights.md): Learn about the insights Multitudes provides and how these are calculated.
- [Our Approach to Metrics](https://docs.multitudes.com/metrics-and-definitions/our-approach-to-metrics.md): We measure what matters
- [AI Impact Feature](https://docs.multitudes.com/metrics-and-definitions/ai-impact-feature.md): Learn about our approach to measuring the impact of AI
- [AI Adoption](https://docs.multitudes.com/metrics-and-definitions/ai-impact-feature/ai-adoption.md): Learn about AI adoption patterns for your team
- [AI Impact](https://docs.multitudes.com/metrics-and-definitions/ai-impact-feature/ai-impact.md): Learn more about the impact your AI initiatives are having on your other Multitudes metrics.
- [Process Metrics](https://docs.multitudes.com/metrics-and-definitions/process-metrics.md): Learn about common flow and velocity metrics, including all 4 key DORA metrics.
- [Flow of Work](https://docs.multitudes.com/metrics-and-definitions/process-metrics/flow-of-work.md): Key metrics that track how quickly the team collaborates to deliver work, where delivery is flowing smoothly, and where it’s getting blocked.
- [Change Lead Time](https://docs.multitudes.com/metrics-and-definitions/process-metrics/flow-of-work/change-lead-time.md)
- [Coding Time](https://docs.multitudes.com/metrics-and-definitions/process-metrics/flow-of-work/coding-time.md)
- [Review Wait Time](https://docs.multitudes.com/metrics-and-definitions/process-metrics/flow-of-work/review-wait-time.md)
- [Editing Time](https://docs.multitudes.com/metrics-and-definitions/process-metrics/flow-of-work/editing-time.md)
- [Deploy Time](https://docs.multitudes.com/metrics-and-definitions/process-metrics/flow-of-work/deploy-time.md)
- [PR Size](https://docs.multitudes.com/metrics-and-definitions/process-metrics/flow-of-work/pr-size.md)
- [Focus Time](https://docs.multitudes.com/metrics-and-definitions/process-metrics/flow-of-work/focus-time.md)
- [Value Delivery](https://docs.multitudes.com/metrics-and-definitions/process-metrics/value-delivery.md): Key metrics that track your team's output through deployment rates, merge frequency, and work type distribution.
- [Deployment Frequency](https://docs.multitudes.com/metrics-and-definitions/process-metrics/value-delivery/deployment-frequency.md)
- [Merge Frequency](https://docs.multitudes.com/metrics-and-definitions/process-metrics/value-delivery/merge-frequency.md)
- [Types of Work](https://docs.multitudes.com/metrics-and-definitions/process-metrics/value-delivery/types-of-work.md)
- [Feature vs Maintenance Work](https://docs.multitudes.com/metrics-and-definitions/process-metrics/value-delivery/feature-vs-maintenance-work.md): Issue-tracking
- [Quality of Work](https://docs.multitudes.com/metrics-and-definitions/process-metrics/quality-of-work.md): Key metrics that track software quality and incident response, including failure rates, recovery times, and system stability measures.
- [Change Failure Rate](https://docs.multitudes.com/metrics-and-definitions/process-metrics/quality-of-work/change-failure-rate.md)
- [Mean Time to Recovery](https://docs.multitudes.com/metrics-and-definitions/process-metrics/quality-of-work/mean-time-to-recovery.md)
- [Mean Time to Acknowledge](https://docs.multitudes.com/metrics-and-definitions/process-metrics/quality-of-work/mean-time-to-acknowledge.md)
- [Number of Pages](https://docs.multitudes.com/metrics-and-definitions/process-metrics/quality-of-work/number-of-pages.md)
- [Deployment Failure Rate](https://docs.multitudes.com/metrics-and-definitions/process-metrics/quality-of-work/deployment-failure-rate.md)
- [People Metrics](https://docs.multitudes.com/metrics-and-definitions/people-metrics.md): Learn about our wellbeing and collaboration metrics.
- [Wellbeing](https://docs.multitudes.com/metrics-and-definitions/people-metrics/wellbeing.md): Our key metrics to measure team wellbeing.
- [Out-of-Hours Work](https://docs.multitudes.com/metrics-and-definitions/people-metrics/wellbeing/out-of-hours-work.md)
- [Page Disruptions](https://docs.multitudes.com/metrics-and-definitions/people-metrics/wellbeing/page-disruptions.md)
- [Meeting Load](https://docs.multitudes.com/metrics-and-definitions/people-metrics/wellbeing/meeting-load.md)
- [Collaboration](https://docs.multitudes.com/metrics-and-definitions/people-metrics/collaboration.md): Learn how feedback and collaboration patterns flow through your team.
- [PR Participation Gap](https://docs.multitudes.com/metrics-and-definitions/people-metrics/collaboration/pr-participation-gap.md)
- [PR Feedback Given](https://docs.multitudes.com/metrics-and-definitions/people-metrics/collaboration/pr-feedback-given.md)
- [PR Feedback Received](https://docs.multitudes.com/metrics-and-definitions/people-metrics/collaboration/pr-feedback-received.md)
- [Feedback Flows](https://docs.multitudes.com/metrics-and-definitions/people-metrics/collaboration/feedback-flows.md)
- [Feedback Quality](https://docs.multitudes.com/metrics-and-definitions/people-metrics/collaboration/feedback-quality.md): Learn how we use AI and machine learning to surface insights about the quality of feedback in your team's code reviews.
- [Feedback Themes](https://docs.multitudes.com/metrics-and-definitions/people-metrics/collaboration/feedback-themes.md): Learn how we use AI and machine learning to surface insights about common topics that appear in your team's code reviews.
- [Deployment Metrics](https://docs.multitudes.com/metrics-and-definitions/deployment-metrics.md)
- [Github](https://docs.multitudes.com/integrations/github.md): How to connect GitHub to Multitudes.
- [Deployments API](https://docs.multitudes.com/integrations/deployments-api.md): How to use Multitudes' API endpoints to track deployments and integrate with your CI/CD pipeline.
- [GitHub Actions](https://docs.multitudes.com/integrations/github-actions.md): How to connect GitHub Actions to Multitudes
- [Google Calendar](https://docs.multitudes.com/integrations/google-calendar.md): Install our Google Calendar integration to get insights like Focus Time and Meeting Load.
- [Outlook Calendar](https://docs.multitudes.com/integrations/outlook-calendar.md): Install our Outlook Calendar integration to get insights like Focus Time and Meeting Load.
- [Jira](https://docs.multitudes.com/integrations/jira.md): Install our Jira integration to get insights like Types of Work and Feature vs Maintenance Work.
- [Linear](https://docs.multitudes.com/integrations/linear.md): Install our Linear integration to get insights like Types of Work and Feature vs Maintenance Work.
- [Opsgenie](https://docs.multitudes.com/integrations/opsgenie.md): How to connect Opsgenie to Multitudes
- [PagerDuty](https://docs.multitudes.com/integrations/pagerduty.md): How to connect PagerDuty to Multitudes
- [Slack](https://docs.multitudes.com/integrations/slack.md): How to connect Slack notifications to Multitudes
- [Claude Code](https://docs.multitudes.com/integrations/claude-code.md): How to connect Claude Code to Multitudes to get AI adoption and impact metrics
- [Open Telemetry (OTel)](https://docs.multitudes.com/integrations/open-telemetry.md): We currently accept Open Telemetry metrics from Claude Code and Codex. Other tools coming soon.
- [Cursor](https://docs.multitudes.com/integrations/cursor.md): How to connect Cursor to Multitudes to get AI adoption and impact metrics
- [Github Copilot](https://docs.multitudes.com/integrations/github-copilot.md): How to connect GitHub Copilot to Multitudes to get AI adoption and impact metrics
- [Multitudes API](https://docs.multitudes.com/knowledge-base/multitudes-api.md): Export data from Multitudes via API
- [Annotations](https://docs.multitudes.com/knowledge-base/annotations.md): Add context and track your progress with annotations.
- [Exporting your data](https://docs.multitudes.com/knowledge-base/exporting-your-data.md): Export your data via API or into a CSV or S3 bucket.
- [Types of Notifications](https://docs.multitudes.com/knowledge-base/types-of-notifications.md): See the different notification types we offer
- [PR Updates](https://docs.multitudes.com/knowledge-base/types-of-notifications/pr-updates.md): Get ad hoc notifications when a review is requested from a team and/or individual.
- [Work Digest](https://docs.multitudes.com/knowledge-base/types-of-notifications/work-digest.md): Get a daily summary of actions needed for work in progress
- [Trend Summary](https://docs.multitudes.com/knowledge-base/types-of-notifications/trend-summary.md): Get weekly notifications showing how key metrics are trending
- [1:1 Prompts](https://docs.multitudes.com/knowledge-base/types-of-notifications/1-1-prompts.md): Get insights and questions for your next 1:1
- [Slack commands](https://docs.multitudes.com/knowledge-base/types-of-notifications/slack-commands.md): Use our shortcuts in Slack to see your Multitudes insights
- [Annotations notification](https://docs.multitudes.com/knowledge-base/types-of-notifications/annotations-notification.md)
- [Troubleshooting Missing Commits](https://docs.multitudes.com/knowledge-base/troubleshooting-missing-commits.md)
- [Bot Activity](https://docs.multitudes.com/knowledge-base/bot-activity.md)
- [Collaborative PRs & All PRs Toggles](https://docs.multitudes.com/knowledge-base/collaborative-prs-and-all-prs-toggles.md)
- [Why we use percentiles](https://docs.multitudes.com/knowledge-base/why-we-use-percentiles.md): What percentiles are and why we use them
- [Billing & Payments](https://docs.multitudes.com/account-management/billing-and-payments.md): Learn about our pricing and how to manage your billing and payments.
- [Security & Privacy](https://docs.multitudes.com/account-management/security-and-privacy.md): Get all the information you need about our key security practices.