# mPulse > mPulse provides Health Experience and Insights (HXI) technology for health plans, health systems, and other healthcare organizations. Its products combine predictive analytics, personalized digital engagement, health portals, member communications, health education content, and enrollment tools. Older resources may refer to mPulse Mobile. This guide covers the public mPulse website and selected official resources. Product and solution pages describe current capabilities. Customer outcomes and research findings refer to the specific populations, programs, and time periods described in their sources. ## Start Here - [mPulse](https://mpulse.com/): Overview of mPulse's healthcare experience, engagement, and analytics offerings. - [Company](https://mpulse.com/company/): Company background, leadership, board members, and acquisition history. - [What Is Health Experience and Insights?](https://mpulse.com/hxi/): Explanation of HXI and how analytics, engagement, communications, and self-service tools support the member journey. ## Products and Platform - [Product Overview](https://mpulse.com/products/): Overview of the product suite and how its capabilities work together. - [HXI Platform](https://mpulse.com/products/platform/): Platform architecture, data integration, predictive capabilities, engagement tools, and security information. - [Predictive Analytics](https://mpulse.com/products/predictive-analytics/): Decision Point Insights and Models for population analysis, member risk assessment, and targeting outreach. - [Omnichannel Engagement](https://mpulse.com/products/omnichannel-engagement/): Personalized outreach through SMS, email, interactive voice response, and mobile web, with managed programs and self-service tools. - [Inflection Points](https://mpulse.com/products/inflection-points/): Identifies changes in member data and coordinates timely outreach based on health events, behavior, and recent communications. - [Core Communications](https://mpulse.com/products/core-communications/): Printed and digital member communications, including ID cards, onboarding materials, benefit explanations, regulatory notices, and correspondence. - [Health Portals](https://mpulse.com/products/health-portals/): Configurable member, provider, employer, and broker portals for benefits, care information, transactions, and self-service. - [Content Hub](https://mpulse.com/products/content-hub/): Interactive health education, streaming content, and content management tools for portals and digital engagement programs. - [Enroll: Acquisition and Payments](https://mpulse.com/products/acquisition-payments/): Member eligibility, reconciliation, plan shopping, enrollment, premium billing, and broker commission tools. ## Solutions by Healthcare Goal - [CAHPS and Member Experience](https://mpulse.com/solutions/cahps-member-experience/): Member experience surveys, predictive insights, and personalized outreach supporting health plan experience and quality performance. - [HEDIS and Prevention](https://mpulse.com/solutions/hedis-prevention/): Targeted outreach and education supporting preventive screenings, vaccinations, wellness visits, and care gap closure. - [Member Acquisition and Retention](https://mpulse.com/solutions/acquisition-retention/): Plan shopping, onboarding, renewal outreach, and analysis of disenrollment risk. - [Population Health](https://mpulse.com/solutions/population-health/): Population insights, personalized engagement, health education, and programs supporting wellness and benefit use. - [Access to Care](https://mpulse.com/solutions/access-to-care/): Provider search, cost information, appointment outreach, and self-service tools that help members access care. - [Condition and Care Management](https://mpulse.com/solutions/condition-care-management/): Digital outreach, education, and coordination supporting chronic condition management and medication adherence. - [Social Needs](https://mpulse.com/solutions/social-needs/): Analysis and outreach to identify social barriers, connect members with community resources, and support health equity. - [Provider Relations](https://mpulse.com/solutions/provider-relations/): Provider workflows, performance reporting, patient information, and collaboration tools. - [Care Team Collaboration](https://mpulse.com/solutions/care-team-collaboration/): Shared care plans, medication information, member records, and communication across members, providers, and health plans. ## Solutions by Organization Type - [Medicare Advantage Plans](https://mpulse.com/solutions/medicare/): Engagement and predictive insights supporting Star Ratings, preventive care, member experience, and retention. - [Medicaid Plans](https://mpulse.com/solutions/medicaid/): Member outreach and digital tools supporting quality measures, access to care, benefit awareness, and health outcomes. - [Commercial Health Plans](https://mpulse.com/solutions/commercial/): Enrollment, member self-service, personalized outreach, and digital workflows for commercial plans and employer populations. - [Dental Plans](https://mpulse.com/solutions/dental-plans/): Oral health education, preventive care reminders, enrollment support, and information about benefits and providers. - [Exchange Plans](https://mpulse.com/solutions/exchange/): Marketplace plan shopping, enrollment, eligibility, billing, and member retention tools. - [Third-Party Administrators](https://mpulse.com/solutions/third-party-administrators/): Portals connecting employer groups, employees, providers, and brokers with benefit information and self-service tools. - [Health Systems](https://mpulse.com/solutions/health-systems/): Patient outreach, appointment reminders, care collaboration, and digital tools for health systems and provider-sponsored plans. - [Accountable and Value-Based Care Organizations](https://mpulse.com/solutions/aco-vbc-mso/): Predictive insights, patient engagement, and coordinated care for accountable care organizations, value-based care organizations, and management services organizations. - [Pharmacy](https://mpulse.com/solutions/pharmacy/): Risk identification, refill outreach, and digital communication supporting medication adherence and pharmacy operations. - [Life Sciences and Clinical Trials](https://mpulse.com/solutions/life-sciences-clinical-trials/): Digital outreach supporting participant recruitment, enrollment, retention, and communication with trial site staff. ## Outcomes, Research, and Resources - [Customer Outcomes](https://mpulse.com/resources/outcomes/): Customer program summaries with objectives, approaches, and reported results across engagement, preventive care, retention, and condition management. - [CAHPS Performance Case Study](https://go.mpulse.com/hubfs/2025%20Assets/mPulse%20Improving%20CAHPS%20Performance%20Case%20Study.pdf): Public PDF describing predictive modeling, targeted outreach, and reported changes in member experience measures at a managed care organization. - [AltaMed Colorectal Screening Research](https://mpulse.com/blog/combining-conversational-ai-and-visual-stories-increases-colorectal-cancer-screenings/): A 2023 research summary on bilingual text conversations and illustrated stories, with methods, findings, and a link to the published study. - [Utilization Management Communications](https://mpulse.com/blog/modernizing-um-to-meet-cms-prior-authorization-requirements/): Article on automated decision letters, communication workflows, and operational considerations for health plans. - [Resource Library](https://mpulse.com/resources/): Directory of case studies, white papers, webinars, brochures, and product resources. - [Blog](https://mpulse.com/resources/blog/): Articles on healthcare engagement, predictive analytics, health literacy, and member experience. - [Talking CAHPS](https://talkingcahps.mpulse.com/): mPulse's educational hub for CAHPS, the Health Outcomes Survey, Star Ratings, and member experience. ## Contact - [Contact mPulse](https://mpulse.com/company/contact/): Business contact information and office locations. - [Request a Demo](https://mpulse.com/request-a-demo/): Request a demonstration of mPulse's health experience and insights products. ## Optional - [Company News](https://mpulse.com/company/in-the-news/): Company announcements and media coverage. - [Official LinkedIn Profile](https://www.linkedin.com/company/mpulse-mobile/): mPulse's company profile and updates on LinkedIn. - [Privacy Policy](https://mpulse.com/privacy/): Information about data collection, use, privacy practices, and privacy requests. - [Terms of Use](https://mpulse.com/terms-of-use/): Terms governing use of the mPulse website.