# Latchel

> Latchel is the AI front office for residential property managers. One platform runs two front-line jobs: a 24/7 AI maintenance engine that troubleshoots and resolves requests with residents before a vendor is dispatched, and an AI call center that answers every call the office gets. Real people are on standby for emergencies. Latchel syncs with Yardi, AppFolio, Buildium, Rent Manager, Rentvine, Propertyware and Leonardo247.

Latchel is a property maintenance and AI call center platform, not a property
management system (PMS). It sits alongside one. This file indexes the pages
worth reading; llms-full.txt carries the same material as prose.

Every page listed below is also available as markdown at the same path plus
`index.md` (for example https://latchel.com/work-order-tracking/index.md).

## Start here

- [AI Front Office for Property Managers](https://latchel.com/): The AI front office for property managers — a 24/7 maintenance engine that resolves requests before dispatch, and an AI call center that answers every call.
- [Property Management Answering Service: 24/7 AI](https://latchel.com/property-management-answering-service/): A property management answering service that resolves issues: 23% of requests fixed on the spot, 48% of emergencies de-escalated, a live expert in 15 seconds.
- [Property Management Maintenance Software With AI](https://latchel.com/property-management-maintenance-software/): Autopilot AI is property management maintenance software that does the work: about 80% of jobs coordinated by AI, and 23% of requests fixed before dispatch.
- [Resident Benefits Package for Property Managers](https://latchel.com/resident-benefits-package/): Chargeback Benefit is a resident benefits package built on maintenance: residents get chargeback reimbursements, and you average $20 per door per month.
- [How to Implement AI in Property Management](https://latchel.com/ai-in-property-management/): A property management COO on implementing AI: the four rungs to climb in order, the one question to ask every vendor, and why the real cost is attention.
- [Request a Demo](https://latchel.com/demo-request/): Book a demo of Latchel's AI front office — a 24/7 maintenance engine that resolves requests before dispatch and an AI call center that answers every call.
- [Multifamily Maintenance & AI Call Center](https://latchel.com/multifamily/): The first line of defense for multifamily maintenance: AI and a 24/7 expert call center resolve resident issues before they become work orders. Book a demo.
- [Single Family Maintenance Platform With AI](https://latchel.com/single-family/): The AI maintenance platform for single-family property managers: 24/7 intake, AI vendor coordination and a resident benefit that adds revenue. Book a demo.
- [Frequently Asked Questions](https://latchel.com/faq/): Whether you're a property manager or a Latchel resident, we've got you covered with a list of our FAQs. Get the support you need quick.

## Product

- [Maintenance Request Intake Software](https://latchel.com/maintenance-support-requests/): Latchel troubleshoots every maintenance request at intake, by call, text or portal, and tags it with an accurate repair problem to improve dispatching.
- [24/7 Emergency Maintenance Support](https://latchel.com/emergency-maintenance-support/): Latchel answers resident emergency calls in 60 seconds, around the clock, and de-escalates up to 50% of emergencies before a vendor is dispatched.
- [Maintenance Communication Tools](https://latchel.com/communication-tools/): Consolidate maintenance text, email, phone and video in one place, so every resident and vendor conversation sits on one record your team can search.
- [Maintenance Automation Software](https://latchel.com/maintenance-automation/): Delegate the most tedious maintenance coordination to automated workflows, so work orders keep moving even on the days your team is out.
- [Maintenance Dispatch and Scheduling](https://latchel.com/maintenance-dispatch-and-scheduling/): Turn your preferred technician network into scheduled visits in about 15 minutes, with dispatch rules that put your preferred vendors first.
- [Work Order Tracking Software](https://latchel.com/work-order-tracking/): Track every work order on a realtime board, filter by age, portfolio or severity, and keep a full record of the maintenance you are responsible for.
- [Budget Approval Automation](https://latchel.com/budget-approval-automation/): Set custom approval limits, get notified before a work order exceeds budget, and approve or deny vendor estimates from a single place.
- [Maintenance Invoicing and Payments](https://latchel.com/invoicing-and-payments/): Collect vendor invoices quickly without chasing anyone, with automated reminders and before and after photos attached to every work order.
- [Reputation Management](https://latchel.com/reputation-management/): Sell more owners with a glowing online reputation by automatically pushing 5-star reviews from Latchel to your business profile.
- [Reporting and Analytics](https://latchel.com/reporting-and-analytics/): See high level maintenance metrics and granular KPIs, from ready-made dashboards to your own database queries, so you can manage against outcomes.
- [Analytics+ Benchmarking and Reporting](https://latchel.com/analytics-plus/): Analytics+ adds company benchmarking, custom reporting and AI insight to Latchel Analytics, so you can see how your maintenance compares with your peers.
- [Analytics+ Custom Reports and Metrics](https://latchel.com/analytics-plus-custom-reports/): Latchel builds custom maintenance metrics, reports, dashboards and visualizations for you, benchmarked against your peers. No SQL required.
- [Residents](https://latchel.com/residents/): Latchel allows residents to to schedule home service and repairs on their own time, get up to $1,000 in cash reimbursements, and more!

## Integrations

- [Property Management Software Integrations](https://latchel.com/integrations/): Latchel works on top of the property management software you already run: AppFolio, Rentvine, Buildium, Yardi and more. See what syncs with yours.
- [AppFolio Maintenance AI: Automate Work Orders](https://latchel.com/integrations/appfolio/): Add maintenance AI to AppFolio: 24/7 intake that fixes issues before dispatch, then vendor coordination through invoice, synced to AppFolio in real time.
- [Rentvine Maintenance AI for 24/7 Maintenance](https://latchel.com/integrations/rentvine/): Add 24/7 maintenance AI to Rentvine: phone and text intake that fixes issues first, then vendor coordination to invoice. Native Rentvine API integration.
- [Rent Manager Maintenance AI for 24/7 Maintenance](https://latchel.com/integrations/rent-manager/): Add maintenance AI to Rent Manager: 24/7 phone and text intake that fixes issues first, then vendor coordination to invoice. Official Rent Manager partner.
- [Buildium Maintenance AI: Automate Work Orders](https://latchel.com/integrations/buildium/): Add maintenance AI to Buildium: 24/7 intake that fixes issues first, then vendor coordination to invoice. Compare the Contact Center and Lumina AI.
- [Propertyware Maintenance AI for 24/7 Maintenance](https://latchel.com/integrations/propertyware/): Add maintenance AI to Propertyware: 24/7 intake that fixes issues first, then vendor coordination to invoice. Two-way sync of work orders and files.
- [Thumbtack Integration for Property Managers](https://latchel.com/integrations/thumbtack/): When your vendors can't take a job, request bids from Thumbtack Pros inside Latchel, compare them, and add the best Pro to your preferred vendors in one click.

## Proof

- [Latchel Reviews: What Property Managers Say](https://latchel.com/reviews/): Latchel reviews from property managers, in their own words: named customers, door counts and results, plus where to read independent reviews on Google and G2.
- [Latchel Case Studies](https://latchel.com/case-studies/): Check out these case studies to learn more about how Latchel has helped these companies streamline their property management processes.
- [GC Realty and Development Case Study](https://latchel.com/gc-realty-and-development-case-study/): GC Realty & Development manages 1,200+ doors around Chicago. See how Latchel improved their work-life balance and their maintenance operations.
- [Rincon Property Management Case Study](https://latchel.com/rincon-property-management-case-study/): Rincon Property Management manages 282 doors in Ventura, CA. See how Latchel saved their team time on maintenance calls and coordination.
- [HomeRoom Coliving Case Study](https://latchel.com/homeroom-coliving-case-study/): HomeRoom Coliving manages 161 doors across Texas and the Midwest. See how Latchel became a game changer for their maintenance operations.
- [Luna Properties Case Study](https://latchel.com/luna-properties-case-study/): Luna Properties manages 748 doors in Bozeman, Montana. See how Latchel cut their maintenance workload while keeping their team in the loop.
- [Press](https://latchel.com/press/): Latchel is an award-winning platform that modernizes maintenance coordination and elevates the resident experience for property management companies.
- [About Latchel: Founders, Leadership and Mission](https://latchel.com/team/): Meet Latchel's founders Ethan Lieber and Will Gordon and the leadership team, plus our AI and expert humans philosophy, milestones and how to reach us.

## Resources

- [Latchel Blog: Property Management Insights](https://latchel.com/blog/): Get access to the most recent innovations and news in property management. Explore blogs on high impact, growth focused information.
- [Free eBooks](https://latchel.com/free-ebooks/): Download our Free eBooks where we offer helpful tools and tips to help property managers streamline their business.
- [Property Management Webinars On Demand](https://latchel.com/webinar/): Watch Latchel webinars on demand, free: the Autopilot AI product launch recording plus past AI and maintenance operations sessions for property managers.
- [The Property Manager Audio Playbook](https://latchel.com/audioseries/): 18 free audio episodes for property managers, across three series: AI and automation, cutting operational costs, and lifestyle freedom.
- [ROI Calculator](https://latchel.com/latchel-roi-calculator/): The average Latchel customer sees a 72% resident renewal rate, more than 20 points above the industry average. Work out what retention is worth to you.
- [Vendor Instructions](https://latchel.com/vendor-instructions/): How to set up and use your Latchel vendor account: create your password, take jobs, add before and after photos, and submit invoices for payment.
- [Contact Us](https://latchel.com/contact/): Interested in learning more about Latchel or need customer support? We're here to answer any questions you may have. Contact us today!

## Legal

- [Legal](https://latchel.com/legal/): Latchel's agreements and policies — Terms of Use, Privacy Policy, Master Services Agreement, Resident Benefits Agreement and Contractor Dispatch Terms.
- [Privacy Policy](https://latchel.com/privacy-policy/): How Latchel collects, uses and shares personal information across our website, maintenance platform and AI front office, and the choices you have.
- [Your Privacy Choices](https://latchel.com/privacy-choices/): Opt out of advertising tracking on latchel.com, and exercise your rights to access, correct or delete your personal information.
- [Terms of Use](https://latchel.com/terms-of-use/): The terms governing use of latchel.com and the Latchel services, including the arbitration agreement, class action waiver and dispute resolution process.
- [Master Services Agreement](https://latchel.com/terms-of-use-msa/): Latchel's Master Services Agreement with property management companies, governing each Order Form for the Latchel Services.
- [Resident Benefits Agreement](https://latchel.com/benefits-terms-of-use/): The agreement between Latchel and residents enrolled in a Latchel resident benefits package.
- [Contractor Dispatch Terms](https://latchel.com/lcd-eula-terms/): Terms and conditions for Latchel Contractor Dispatch, covering booking, payment, communications, and dispute resolution.

## Full text

- [Everything about Latchel in one file](https://latchel.com/llms-full.txt): product, company facts, integrations and every FAQ on the site.