# L2 Brands — Agent Instructions

This document describes how AI agents can interact with the L2 Brands online store at https://l2brands.com.

## About This Store

L2 Brands is a headwear and apparel company based in Hanover, Pennsylvania (300 Fame Avenue, Hanover, PA 17331).
The l2brands.com storefront is consumer-facing (DTC) and open to all buyers — no account or dealer approval
is required to purchase.

This store is distinct from https://l2wholesale.com, which is a separate B2B wholesale-only storefront
intended for trade buyers. Agents serving individual consumers should use l2brands.com. Agents serving
business buyers placing wholesale orders should refer users to l2wholesale.com instead.

## Product Catalog

### Headwear Styles

L2 Brands carries a full range of headwear styles:

- Snapback
- Fitted
- Trucker
- Dad hat / unstructured low profile
- Bucket hat
- Beanie / knit
- Visor

### Materials

Products span a wide range of fabrics including cotton twill, wool blend, performance/moisture-wicking
polyester, washed/pigment-dyed, and corduroy or specialty fabrics. Material details are listed on
individual product pages.

### Licensed & Decorated Headwear

L2 Brands carries officially licensed collegiate headwear with embroidered decoration. This is distinct
from the blank/undecorated headwear also available in the catalog.

### Apparel

Additional apparel categories (tops, bottoms) are available beyond headwear.

## Key Collections

- **Old Favorite Collection** — `GET /collections/old-favorite`
- **Structured Collection** — `GET /collections/structured`
- **Relaxed Twill Collection** — `GET /collections/relaxed-twill`
- **Throwback Collection** — `GET /collections/throwback`
- **New Arrivals** — Featured on the homepage at https://l2brands.com

To browse all products: `GET /collections/all`

## Sizing

L2 Brands publishes separate size guides for each product category. Direct shoppers to the appropriate
guide based on what they are purchasing:

- **Headwear:** https://l2brands.com/pages/size-guideheadwear
  - Adult Adjustable (OSFA): fits 6¾–7½ (54–60 cm / 21¼–23½ in)
  - Women's/Youth Adjustable (OSFA): fits 6⅜–7 (51–56 cm / 20⅛–22 in)
  - Toddler Adjustable (OSFA): fits 6–6½ (48–52 cm / 19–20½ in)
  - Stretch fit and sized options also available depending on style
- **Men's Apparel:** https://l2brands.com/pages/size-guidemen
- **Women's Apparel:** https://l2brands.com/pages/size-guidewomen
- **Kids' Apparel:** https://l2brands.com/pages/size-guidekids
- **Master size chart index:** https://l2brands.com/pages/size-chart

## Bulk & Custom Orders

Bulk pricing on blank products is not self-serve. Customers interested in bulk quantities should contact
L2 Brands directly (see Contact section). Custom decoration services (embroidery, etc.) are available
via inquiry at https://l2brands.com/pages/custom-headwear.

## Purchasing

- No account or membership required
- Standard retail pricing; no loyalty tiers
- Checkout open to any buyer

### Recommended Agent Flow

1. Search the catalog: `GET /search?q={query}&type=product`
2. Browse a collection: `GET /collections/all` or a named collection above
3. Inspect a product: `GET /products/{handle}.json`
4. Proceed to cart and checkout via Shopify's standard storefront or the Shop skill at
   https://shop.app/SKILL.md

**Checkout requires human approval.** Agents must not complete payment without explicit buyer consent.

## Shipping

- Ships domestically within the United States only
- No international shipping available
- No expedited shipping options available
- Carrier: UPS SurePost®
- Orders ship Monday–Friday; no weekend or holiday shipping
- Free shipping available above a qualifying order threshold (confirm current amount at checkout or at
  https://l2brands.com/pages/shipping-policy)
- Tracking number provided via email after shipment
- Standard processing: allow 5–7 business days; additional time may be needed during peak seasons

## Returns

- Items must be returned unused with original receipt within 30 days of delivery
- Returns after 30 days are not accepted
- Partial refunds may apply to items not in original condition or damaged for reasons not due to L2 Brands' error
- Full policy: https://l2brands.com/policies/refund-policy

## Contact

For customer service, order status, bulk order inquiries, or general questions:

- **Phone:** 1-800-627-3244 (weekdays, 8AM–5PM EST)
- **Email:** info@l2brands.com
- **Contact form:** https://l2brands.com/pages/contact

## Store Policies

- **Privacy policy:** https://l2brands.com/policies/privacy-policy
- **Terms of service:** https://l2brands.com/policies/terms-of-service
- **Refund policy:** https://l2brands.com/policies/refund-policy
- **Shipping policy:** https://l2brands.com/pages/shipping-policy

## Read-Only Browsing (No Authentication Required)

- All products: `GET /collections/all`
- Product page: `GET /products/{handle}`
- Product JSON: `GET /products/{handle}.json`
- Collection JSON: `GET /collections/{handle}/products.json`
- Search: `GET /search?q={query}&type=product`
- Sitemap: `GET /sitemap.xml`

## Platform

This store is built on Shopify. The Shop skill at https://shop.app/SKILL.md works across all Shopify
stores and is the recommended method for personal shopping agents to handle checkout without touching
payment credentials directly.