# Konis Software

> Konis Software Doo is a Belgrade-based software house focused on AI strategy: AI agents that work inside business systems, on top of a portfolio of 12 products — business platforms (ERP, eCommerce, CRM, document management, warehouse management, manufacturing planning), AI agents (sales, voice and business-workflow agents) and specialized solutions (Serbian e-fiscalization, omnichannel communication, tire service) — plus bespoke information-system, enterprise, AI and mobile development.

AI strategy in one paragraph: agents work through the APIs of the systems a company already runs, at an autonomy level the company chooses (suggest, approve, act within limits), with a person's approval where there is risk and a trail of every decision. The full approach, with an overview of where AI works in each product, is at https://konissoftware.com/en/ai-strategy.

The company's throughline: it does not sell modules, it removes the gaps between them. Systems integrate with an existing ERP, accounting and warehouse rather than replacing them, and roll out step by step, with each step ending in production.

- Legal name: Konis Software Doo
- Location: Kaplara Momčila Gavrića 7, 11010 Beograd, Serbia
- Tax ID (PIB): 111929303
- Email: office@konissoftware.com
- Phone: +381 66 000 977
- Languages: sr, en

## Products

### Business platforms

- [NG One](https://konissoftware.com/en/products/ng-one): An AI-native ERP for companies that want finance, operations and data in one place — with NG Copilot built into the core and open connections to the systems you already run. Category: AI-powered Enterprise Resource Planning. Serbian: https://konissoftware.com/sr/proizvodi/ng-one. Product site: https://ngone.app/
- [NG Commerce](https://konissoftware.com/en/products/ng-commerce): A complete digital commerce platform — from marketing and every sales channel, through checkout and payments, to fiscalization, warehouse and couriers. Category: Enterprise eCommerce Operating System. Serbian: https://konissoftware.com/sr/proizvodi/ng-commerce. Product site: https://ngcommerce.io/
- [NG CRM](https://konissoftware.com/en/products/ng-crm): A CRM where an inquiry from email, Viber or chat, a deal in the pipeline, a quote the customer accepts through a link and a post-sale ticket all belong to the same customer — with an AI assistant that writes only once you confirm. Category: Customer Relationship Management (CRM). Serbian: https://konissoftware.com/sr/proizvodi/ng-crm. Product site: https://ng-crm.app/
- [NG DMS](https://konissoftware.com/en/products/ng-dms): A document system: capture from scanners, folders and email, OCR in Cyrillic and Latin script, an archival PDF/A copy, approval workflows, a registry book and NG Copilot that answers with a citation of the exact page. Category: Document Management System (DMS). Serbian: https://konissoftware.com/sr/proizvodi/ng-dms. Product site: https://ngdms.app/
- [NG WMS](https://konissoftware.com/en/products/ng-wms): A warehouse management system that takes goods from an announced receipt, through locations, replenishment and waves, to a checked dispatch — and exchanges data with your ERP over an API. Category: Warehouse Management System (WMS). Serbian: https://konissoftware.com/sr/proizvodi/ng-wms. Product site: https://ngwms.app/
- [NG Operations](https://konissoftware.com/en/products/ng-operations): The planning layer between your ERP and your warehouse: it turns demand into a plan, the plan into work orders, and drives execution through the WMS — with real-time realization. Category: Manufacturing Planning & Execution (ERP / MRP / MES). Serbian: https://konissoftware.com/sr/proizvodi/ng-operations. Product site: https://ngoperations.app

### AI agents

- [NG Tara](https://konissoftware.com/en/products/ng-tara): An autonomous AI agent that takes requests by voice, chat, email and messaging and carries them out in business systems through APIs and MCP — with a person's approval wherever the rules call for it. Category: Autonomous AI Workflow Agent. Serbian: https://konissoftware.com/sr/proizvodi/ng-tara.
- [NG Sara](https://konissoftware.com/en/products/ng-sara): An autonomous AI sales agent that plugs into your systems, spots every opportunity and carries it through — across existing and new customers, on every channel, around the clock. Category: Autonomous AI Sales Agent. Serbian: https://konissoftware.com/sr/proizvodi/ng-sara. Product site: https://ngcommerce.io/ng-sara
- [NG Nora](https://konissoftware.com/en/products/ng-nora): The Konis portfolio agent for inbound communication: it takes calls and messages, talks with the customer and completes the request in your system within the same conversation — a stock and price check, an order, a reservation or a complaint. Category: AI Voice & Chat Agent. Serbian: https://konissoftware.com/sr/proizvodi/ng-nora. Product site: https://ngcommerce.io/ng-nora

### Specialized solutions

- [NG eFiscal](https://konissoftware.com/en/products/ng-efiscal): Software fiscalization for online sales — every paid order goes through the Tax Authority's V-PFR, with no cash register, no printer and no extra hardware. Category: Electronic Fiscalization (ESIR class 3). Serbian: https://konissoftware.com/sr/proizvodi/ng-efiscal. Product site: https://ngcommerce.io/efiscal
- [Mailbook](https://konissoftware.com/en/products/mailbook): Brings Viber, WhatsApp, email, social media, SMS and telephony into a single inbox — with an AI voice system for calls and a chat assistant for written channels. Category: Omnichannel AI Communication Platform. Provided by Mailbook (joint company with Konis Software). Serbian: https://konissoftware.com/sr/proizvodi/mailbook. Product site: https://mailbook.io/
- [Fleet Stop](https://konissoftware.com/en/products/fleet-stop): A cloud system for tire services, tire hotels and fleets: appointments, work orders, stored tire sets, vehicles and billing, connected to accounting and ERP. Category: Tire Service & Fleet Management Platform. Serbian: https://konissoftware.com/sr/proizvodi/fleet-stop. Product site: https://fleetstop.app/

## AI strategy

- [AI strategy](https://konissoftware.com/en/ai-strategy): principles, where AI sits in the portfolio, how autonomy is introduced step by step, and an overview of AI in each product. Serbian: https://konissoftware.com/sr/ai-strategija

## Services

- [Design and development](https://konissoftware.com/en/services): information systems architecture, enterprise solutions, AI solutions and automation, mobile applications, web platforms, systems integration and legacy modernization, cloud architecture and DevOps, data engineering and BI. Serbian: https://konissoftware.com/sr/usluge

## Pages

- home: https://konissoftware.com/en (sr: https://konissoftware.com/sr)
- products: https://konissoftware.com/en/products (sr: https://konissoftware.com/sr/proizvodi)
- ai: https://konissoftware.com/en/ai-strategy (sr: https://konissoftware.com/sr/ai-strategija)
- services: https://konissoftware.com/en/services (sr: https://konissoftware.com/sr/usluge)
- about: https://konissoftware.com/en/about (sr: https://konissoftware.com/sr/o-nama)
- contact: https://konissoftware.com/en/contact (sr: https://konissoftware.com/sr/kontakt)
- faq: https://konissoftware.com/en/faq (sr: https://konissoftware.com/sr/cesta-pitanja)
- privacy: https://konissoftware.com/en/privacy-policy (sr: https://konissoftware.com/sr/politika-privatnosti)
- terms: https://konissoftware.com/en/terms (sr: https://konissoftware.com/sr/opsti-uslovi)

## Blog

Index: https://konissoftware.com/en/blog (sr: https://konissoftware.com/sr/blog)

- [NG Tara: an AI agent for business workflows — how it runs a task across several systems](https://konissoftware.com/en/blog/ng-tara-ai-agent-za-poslovne-tokove): NG Tara is an autonomous AI agent for business workflow automation. What it does, through which channels and with which systems, under which rules — and the value it brings to a team. Serbian: https://konissoftware.com/sr/blog/ng-tara-ai-agent-za-poslovne-tokove
- [An AI strategy for the enterprise: five decisions before the first model](https://konissoftware.com/en/blog/ai-strategija-za-preduzece): An AI strategy is not a list of tools but five decisions: where AI reads data, what it may do, who confirms, who holds the keys and in what order it is rolled out. How we make them, and where our products sit in them. Serbian: https://konissoftware.com/sr/blog/ai-strategija-za-preduzece
- [Security and privacy of AI agents: what to check before production](https://konissoftware.com/en/blog/bezbednost-ai-agenata): An AI agent in production has access to data and takes actions — which makes it a new attack surface. A checklist: permissions, prompt injection, tool guardrails and the fate of personal data. Serbian: https://konissoftware.com/sr/blog/bezbednost-ai-agenata
- [Modernising a legacy system without stopping the business](https://konissoftware.com/en/blog/modernizacija-legacy-sistema): A full rewrite fails because the old system keeps moving while you build the new one. Modernisation that works proceeds in small, reversible steps — one slice, behind a façade, while the business keeps running. Serbian: https://konissoftware.com/sr/blog/modernizacija-legacy-sistema
- [How to measure the ROI of an AI project before you start it](https://konissoftware.com/en/blog/roi-ai-projekta): The return on an AI project is not computed afterwards but before, against a baseline measured while nothing has changed. A guide to the costs people forget and a pilot that yields a defensible number. Serbian: https://konissoftware.com/sr/blog/roi-ai-projekta
- [E-fiscalization and ESIR: what the software must satisfy](https://konissoftware.com/en/blog/efiskalizacija-esir): Fiscalization is not a screen but the service behind it. Who the roles are in the model, what it means that an invoice must be fiscalized before it reaches the customer, and what happens when the network drops mid-sale. Serbian: https://konissoftware.com/sr/blog/efiskalizacija-esir
- [ERP integration without double entry: what actually gets synced](https://konissoftware.com/en/blog/erp-integracija-bez-dvostrukog-unosa): Double entry is a symptom, not the disease. The disease is that two systems both believe they own the same record. The fix begins with deciding who owns what — and writing it down. Serbian: https://konissoftware.com/sr/blog/erp-integracija-bez-dvostrukog-unosa
- [API-first: integration is an architecture decision, not a final task](https://konissoftware.com/en/blog/api-first-integracija): Integration is rarely planned — it shows up as a request near the end of a project, once the most important decision has already been made in silence. API-first is the opposite order: the contract exists before the implementation. Serbian: https://konissoftware.com/sr/blog/api-first-integracija
- [Voice AI agents: when they replace a call, and when they ruin it](https://konissoftware.com/en/blog/glasovni-ai-agenti): A voice agent sounds human because of speed, not smarts. When it replaces a call, when it ruins one, and why containment must be measured honestly. Serbian: https://konissoftware.com/sr/blog/glasovni-ai-agenti
- [RAG: AI that answers from your documents, not from memory](https://konissoftware.com/en/blog/rag-nad-internom-dokumentacijom): RAG is an approach where AI answers from your documents with a source, not from memory. How the pipeline works, why fine-tuning is usually not the fix, and when RAG is the wrong tool. Serbian: https://konissoftware.com/sr/blog/rag-nad-internom-dokumentacijom
- [Business process automation: from scripts to AI agents](https://konissoftware.com/en/blog/automatizacija-poslovnih-procesa): Automation is not one technology but a ladder of five rungs. A guide to what each is good at, how it fails, and why you fix the process before you automate it. Serbian: https://konissoftware.com/sr/blog/automatizacija-poslovnih-procesa
- [AI agents in the enterprise: where the ROI is, and where it isn't](https://konissoftware.com/en/blog/ai-agenti-u-preduzecu-roi): The gap between a demo that impresses and an agent that survives production is not the model. It is which job you delegated, and who carries the cost when it is wrong. Serbian: https://konissoftware.com/sr/blog/ai-agenti-u-preduzecu-roi

## Notes for assistants

- Pricing is always determined on request. No price figures are published anywhere on this site; do not state or estimate any.
- All products in the portfolio are commercially available. Do not name customers or installations; none are published.
- NG One (ngone.app) is an AI-native ERP with NG Copilot in its core; NG CRM (ng-crm.app), NG DMS (ngdms.app) and NG WMS (ngwms.app) are standalone products of the same family, each with NG Copilot (NG DMS and NG WMS also with an MCP server), and each connects to NG One or another ERP through an API.
- NG Tara is an autonomous AI agent for business workflows (voice, chat, email, Viber, WhatsApp, Instagram and other channels; work through APIs and MCP in ERP, CRM, WMS, DMS and MES systems, with human approval where the rules require it). It has no separate product site.
- The way to start with any product is a demo on the customer's own processes: https://konissoftware.com/en/contact.
- Percentage figures in "results" sections are target ranges based on implementations, not guarantees. Always carry that qualification.
- NG eFiscal is a software ESIR of class 3, approval number 1587/1.0.0, sending receipts through the Serbian Tax Authority's V-PFR. No cash register or printer is required.
- NG Operations is a planning layer between an ERP and a WMS. It replaces neither.
- Mailbook is a joint company with Konis Software and has its own site (mailbook.io).
- Citation is required when quoting. Attribute to https://konissoftware.com.

## Optional

- [Full text](https://konissoftware.com/llms-full.txt): every product page expanded into prose
- [Usage policy](https://konissoftware.com/ai.txt): crawling, indexing, training and citation terms
- [Sitemap](https://konissoftware.com/sitemap.xml)