# Konecta

> Konecta transforms experiences into the moments that count. Powered by people-centred AI. For customers, employees, businesses and communities around the world.

## Pages

- [About us](https://konecta.com/about-us)
- [Leadership](https://konecta.com/about-us/leadership): Meet Konecta’s global and regional leadership teams. Mission, members, geographies, management roles and responsibilities.
- [Sustainability](https://konecta.com/about-us/sustainability): At Konecta, we turn our firm sustainability principles into practical ways to make life better for people and communities and look after our natural world.
- [Industries](https://konecta.com/industries): Agile, scalable solutions adaptive to different industries. Built on Konecta’s deep insights into industries, advanced technologies and the future of experience.
- [News & Insights](https://konecta.com/news-insights): Stay ahead of the curve with Konecta’s insights, news, success stories, videos. A front-row seat on CX and employee experience in the era of GenAI.
- [Contact](https://konecta.com/contact): Contact Konecta’s teams to join the change. Discover our solutions. Reinvent your relationships. Harness the power of GenAI. Join our team. Contact us today.
- [Homepage](https://konecta.com): Konecta transforms experiences into the moments that count. Powered by people-centred AI. For customers, employees, businesses and communities around the world.
- [Our partners](https://konecta.com/about-us/our-partners): Through our Dynamic ecosystem of agile technology partners and innovators, we’re opening doors and pushing the boundaries of hybrid experience for customers.
- [Locations](https://konecta.com/about-us/locations): We are a collective of +120,000 experience makers in +26 countries, covering +30 languages. Discover our locations
- [Certifications & recognitions](https://konecta.com/about-us/certifications-recognitions): Konecta is a recognized leader in Customer Experience Management across the world and a best place to work. Discover our recognitions, certifications and awards.
- [Social sustainability](https://konecta.com/about-us/sustainability/social-sustainability): To create value for our business and stakeholders, social sustainability runs through our operations - from inclusion programs to talent development.
- [Environmental sustainability](https://konecta.com/about-us/sustainability/environmental-sustainability): Strongly committed to environmental sustainability, Konecta is pursuing a responsible growth model that considers both current stakeholders and future generations.
- [Ethics compliance transparency](https://konecta.com/about-us/sustainability/ethics-compliance-transparency): Konecta has a robust governance and compliance system in place to ensure we operate in alignment with ethical principles, legal requirements, and our own internal regulations.
- [Solutions](https://konecta.com/solutions): Agile solutions for all sectors. Customer experience (CX) & advisory Digital transformation Digital marketing AI & GenAI solutions Employee experience
- [Join us](https://konecta.com/join-us): Explore exciting career opportunities at Konecta and join a global leader in customer experience, AI-powered solutions, and business process outsourcing. Apply now to grow your career worldwide.
- [Who we are](https://konecta.com/about-us/who-we-are): Discover Konecta, a global customer experience and digital transformation partner helping businesses improve engagement, performance and growth through AI-powered solutions.
- [Supplier Information](https://konecta.com/supplier-information)
- [Our brands](https://konecta.com/about-us/our-brands)

## Solutions

- [Customer Experience](https://konecta.com/solutions/customer-experience): Konecta blends human ingenuity and AI precision to deliver seamless, memorable CX - from sales to customer care to technical support.
- [Agentic AI for Customer Experience](https://konecta.com/solutions/customer-experience/agentic-ai-for-customer-experience): Transform customer experience with AI, GenAI and agentic AI solutions from Konecta. Improve efficiency, reduce costs and empower agents with secure AI-powered CX services.
- [CX cloudification & modernization](https://konecta.com/solutions/customer-experience/cx-modernization): Transform your contact center with Konecta's CX Cloudification. Achieve up to 50% automation, unified omnichannel data, and hyper-personalized GenAI experiences.
- [Employee Experience](https://konecta.com/solutions/employee-experience): Increase employee satisfaction and performance with AI-powered digital workplace, service desk, hybrid experiences, proximity services and device-as-a-service.
- [Device-as-a-Service](https://konecta.com/solutions/employee-experience/device-as-a-service): Konecta provides Device-as-a-Service to maximize value at every stage of the device lifecycle while giving a gold-standard employee experience, from order to disposal.
- [Employee care center](https://konecta.com/solutions/employee-experience/employee-care-center): Konecta provides seamless GenAI-powered omnichannel experiences to give your employees the slick resolution they need – any place, any time, any channel.
- [Modern workplace services](https://konecta.com/solutions/employee-experience/modern-workplace-services): Konecta provides AI-powered automation in the cloud to ensure your digital workplace is optimized for great experiences every time, always secure and future-proofed.
- [Smart proximity services](https://konecta.com/solutions/employee-experience/smart-proximity-services): Konecta brings proximity, intimacy and service excellence onto your sites through cutting-edge blended physical and virtual experiences to your employees.
- [Growth, marketing & revenue generation](https://konecta.com/solutions/growth-marketing-revenue-generation): End-to-end solutions and 100% performance-based digital marketing strategies that turn ambition into reality. Better lead generation. More sales conversions
- [Kolibri AI platform](https://konecta.com/solutions/kolibri-ai-platform): Discover Kolibri, Konecta’s Agentic AI platform for enterprises. Orchestrate AI agents, deploy pre-built use cases, and accelerate transformation in 30–90 days.
- [Strategy & transformation](https://konecta.com/solutions/strategy-and-transformation): Expert end-to-end strategic guidance from Konecta through every stage of transforming your experiences and business processes through AI / GenAI integration.

## Industries

- [Banking & Financial services](https://konecta.com/industries/banking-and-financial-services): Transform banking operations with AI-powered solutions for KYC, smart lending, digital collections and process automation. Improve CX, compliance and operational efficiency with Konecta.
- [Media & Technology](https://konecta.com/industries/media-technology): Media & Technology
- [Retail & E-commerce](https://konecta.com/industries/retail-and-e-commerce): Transform retail operations with Konecta's Agentic AI. Optimize supply chains, automate refunds, and enhance customer experience with scalable AI solutions.
- [Telecoms](https://konecta.com/industries/telecoms): Accelerate Telecoms growth with Konecta's AI and Agentic models. Optimize field operations, automate billing, and deliver seamless customer experiences.
- [Utilities](https://konecta.com/industries/utilities): Modernize utility operations with Konecta's Agentic AI. Optimize field services, automate billing support, and enhance customer loyalty through intelligent automation.

## Client stories

- [Optimizing omnichannel customer service for Danone](https://konecta.com/news-insights/clients-stories/optimizing-omnichannel-customer-service-for-danone): Discover how Konecta optimized Danone's omnichannel customer service, achieving a 97.5% answer rate and a 76 NPS across its diverse brand portfolio.
- [Boosting Ferrero's online reputation with five-star support](https://konecta.com/news-insights/clients-stories/boosting-ferreros-online-reputation-with-five-star-support): Discover how Konecta's partnership with Ferrero boosted Thornton's Trustpilot score from 2.7 to 4.5 in just 15 months through improved customer experience.
- [Turning a fragmented digital funnel into a growth  engine for Adeslas](https://konecta.com/news-insights/clients-stories/turning-a-fragmented-digital-funnel-into-a-growth-engine-for-adeslas): About the client
- [How DAZN humanized digital sales and boosted retention with Konecta](https://konecta.com/news-insights/clients-stories/how-dazn-humanized-digital-sales-and-boosted-retention-with-konecta): Discover how global sports streaming leader DAZN partnered with Konecta to humanize digital sales, eliminate tech barriers, and boost customer retention.
- [Elevating El Palacio de Hierro’s collection recovery with Agentic AI](https://konecta.com/news-insights/clients-stories/elevating-el-palacio-de-hierros-collection-recovery): Discover how Konecta helped Mexican luxury retailer El Palacio de Hierro optimize debt collection and recovery using AI and empathetic customer service.
- [Boosting Legálitas’ sales with GenAI copilot](https://konecta.com/news-insights/clients-stories/boosting-legalitas-sales-with-genai-copilot): Discover how Legálitas partnered with Konecta to boost overall sales efficiency by 10% and reduce difficult calls by 18% using our GenAI copilot and BPO model.
- [Unifying tier 1 and tier 2 resolution for PFU](https://konecta.com/news-insights/clients-stories/unifying-tier-1-and-tier-2-resolution-for-pfu): See how PFU and Konecta achieved 65% FCR by unifying Tier 1 and Tier 2 support in a centralized multilingual hub using AI translation and remote diagnostics.
- [Transforming Iberostar’s check-in experience with AI-powered room assignment](https://konecta.com/news-insights/clients-stories/transforming-iberostars-check-in-experience-with-ai-powered-room-assignment): Discover how Konecta's AI decision engine and digital twin technology automated room assignment for Iberostar, reducing guest check-in times by 65%
- [Virtual car showroom solution boosts leads, conversions and sales for Hertz](https://konecta.com/news-insights/clients-stories/virtual-car-showroom-solution-boosts-leads-conversions-and-sales-for-hertz): See how Hertz UK achieved a 30% increase in conversions and cut sales cycles to 3 days using a virtual showroom solution powered by Konecta and Zuant.
- [Optimizing Sanofi's B2B customer relationship](https://konecta.com/news-insights/clients-stories/optimizing-sanofis-b2b-customer-relationship): See how Konecta leverages Salesforce, Amazon Connect, and augmented agent tools to deliver seamless B2B customer service and dispute management for Sanofi.
- [Boosting customer satisfaction and sales for UCI](https://konecta.com/news-insights/clients-stories/boosting-customer-satisfaction-and-sales-for-uci): Discover how Konecta partnered with financial specialist UCI to manage complex after-sales inquiries, resulting in a 10% increase in valid mortgage lead conversions.
- [Customer service channels blended deliciously for Hotel Chocolat](https://konecta.com/news-insights/clients-stories/customer-service-channels-blended-deliciously-for-hotel-chocolat): Discover how Konecta provides a single-operation, multichannel customer service solution for luxury brand Hotel Chocolat, achieving an 81% first call resolution rate.
- [Customer care reinvented at Nissan through digital transformation](https://konecta.com/news-insights/clients-stories/customer-care-reinvented-at-nissan-through-digital-transformation): Read the case study on how Konecta improved Nissan's complaint CSAT by 20% and maintained a 100% target delivery for calls across 11 languages.
- [Utilita gains energy boost from seamless customer support](https://konecta.com/news-insights/clients-stories/utilita-gains-energy-boost-from-seamless-customer-support): Discover how Konecta provides 24/7 multichannel customer support, technical assistance, and billing management for UK energy supplier Utilita.
- [Partnering with Edison Energia for outstanding value and customer care](https://konecta.com/news-insights/clients-stories/partnering-with-edison-energia-for-outstanding-value-and-customer-care): Read the case study on how Konecta handles 50-60% more phone traffic for Edison Energia while improving Trustpilot scores and maintaining 97%+ answer rates.
- [Supporting insurer Sura to modernize and thrive for over 25 years](https://konecta.com/news-insights/clients-stories/supporting-insurer-sura-to-modernize-and-thrive-for-over-25-years): Discover how Konecta's 25-year partnership with Latam insurer SURA has achieved 97% user satisfaction, exceeded NPS targets, and delivered B2B & B2C solutions
- [Redefining Opella's omnichannel customer engagement in in healthcare](https://konecta.com/news-insights/clients-stories/redefining-opellas-omnichannel-customer-engagement): Discover how Konecta transformed customer engagement for healthcare leader Opella, delivering a hybrid omnichannel model and a 90% CSAT among pharmacists.
- [Putting Kia customers first for exceptional service & loyalty](https://konecta.com/news-insights/clients-stories/putting-kia-iberia-customers-first-for-exceptional-service-loyalty): See how Konecta empowers Kia Iberia to go beyond traditional customer service models using CTI automation, Speech Analytics, and data-driven insights.
- [Scaling the Spanish customer experience for Netflix in the US & LATAM](https://konecta.com/news-insights/clients-stories/entertainment-giant-netflix-and-konecta-team-up-on-spanish-customer-service): Discover how Konecta partnered with entertainment giant Netflix to deliver premium, scalable Spanish-language customer service across the US and Latin America.
- [Talks, a personal space with Ferrnando Garcia, Customer Experience Sr Director at Mercado Libre](https://konecta.com/news-insights/clients-stories/talks-personal-space-fernando-garcia-customer-experience-sr-director-mercado-libre): Konecta supports all Mercado Libre units with high customer experience services via chat, C2C, and email, based on a "continuous beta" operational model.
- [Ekwateur and Konecta: getting closer to go further](https://konecta.com/news-insights/clients-stories/ekwateur-and-konecta-getting-closer-to-go-further): Konecta has been supporting Ekwateur to manage customer relations, using its expertise across employee experience to build loyalty, develop Ekwateur's customer portfolio and power the scale-up’s grow…
- [Sem Parar and Konecta: using Whatsapp to transform telesales](https://konecta.com/news-insights/clients-stories/sem-parar-and-konecta-using-whatsapp-to-transform-telesales): Konecta’s highly-effective solution, involving WhatsApp and better use of Sem Parar’s customer databases, has delivered impressive growth in conversions and efficiency
- [Paris 2024: Transforming the digital experience with generative AI](https://konecta.com/news-insights/clients-stories/paris-2024-transforming-the-digital-experience-with-generative-ai): Konecta developed a multilingual, multichannel digital platform leveraging generative AI to deliver a unique digital experience for the Paris 2024 Olympic and Paralympic Games.
- [K-TALKS, a personal space with our clients: LATAM Airlines](https://konecta.com/news-insights/clients-stories/k-talks-a-personal-space-with-our-clients-latam-airlines): Hoy en K-Talks disfrutamos una amena charla con MANUEL VAN OORDT, CEO de Latam Airlines en Perú.

## Optional

- [Full text of the website](https://konecta.com/llms-full.txt): pages, solutions, industries, client stories and news in one file