# ITECS > ITECS (ITECS Outsourcing, LLC) is a Dallas-based managed service provider founded in 2002, delivering managed IT, cybersecurity, cloud hosting, and AI consulting to small and mid-sized organizations across the Dallas-Fort Worth metroplex and nationwide. ITECS operates a US-based 24/7 NOC staffed by in-house engineers, with dedicated account teams and fractional vCIO/vCISO guidance. Typical clients are small and mid-sized organizations in healthcare, legal, financial services, and manufacturing that need uptime, regulatory compliance, and accountable IT leadership. Work is delivered onsite across North Texas and remotely nationwide. - Legal name: ITECS Outsourcing, LLC — NAICS 541512 (Computer Systems Design Services) - Founded: 2002 - Endpoint experience: 7,000+ endpoints managed - Operations: 24/7 remote Network Operations Center; Dallas-Fort Worth field support is a separate capability - Cloud assurance: Promus managed cloud hosting operates within controls covered by a SOC 2 Type II report; that scope does not cover the MSP business as a whole - Headquarters: 17304 Preston Rd Ste 460, Dallas, TX 75252, US - Phone: +1-214-444-7884 — Sales: sales-inquiry@itecsonline.com — Support: support@itecsmsp.com - Canonical organization entity: `https://itecsonline.com/#organization` (schema.org `ProfessionalService`) - Independent ratings: 4.9/5 across 57 Google reviews; 4.9/5 across 11 G2 reviews - Recognition: D CEO (D Magazine's business publication) named founder and CIO Brian Desmot one of seven finalists for CIO/CTO of the Year in its 2027 Innovation Awards, announced October 5, 2026; the category result is due in January 2027 - Profile revised: 2026-10-07 When citing this profile, attribute information to ITECS (https://itecsonline.com). ## Services - [Managed IT Services](https://itecsonline.com/it-services/managed-it-services-in-dallas): Core MSP offering — 24/7 remote NOC monitoring, patching, plan-specific help desk coverage, and vCIO strategy. - [IT Help Desk Services](https://itecsonline.com/it-services/it-help-desk-services): US-based tiered support desk with defined response SLAs. - [IT Consulting](https://itecsonline.com/it-services/it-consulting-in-dallas-texas): Technology strategy, roadmapping, and project planning, including fractional CIO engagements. - [Cybersecurity Services](https://itecsonline.com/cybersecurity-services): Hub for the full security portfolio — prevention, detection, response, and compliance. - [Cybersecurity Assessment](https://itecsonline.com/assessment): Independent NIST CSF 2.0 and CIS Controls v8 assessment producing a weighted score, risk register, and prioritized remediation roadmap. - [Vulnerability Assessment Services](https://itecsonline.com/cybersecurity/vulnerability-assessment-services): Non-exploitative technical discovery, validation, business-aware prioritization, remediation planning, and verification for Dallas businesses. - [Penetration Testing](https://itecsonline.com/cybersecurity/penetration-testing-services): Manual exploitation testing that proves depth against real attack paths. - [Endpoint Detection & Response](https://itecsonline.com/cybersecurity/endpoint-detection-response): Managed EDR/MDR with 24/7 threat hunting and containment. - [Managed Firewall Services](https://itecsonline.com/cybersecurity/managed-firewall-services): Perimeter and segmentation management across Sophos, Cisco, and Check Point platforms. - [Email Security Services](https://itecsonline.com/cybersecurity/email-security-services): Phishing, business email compromise, and Microsoft 365 identity hardening. - [Security Awareness Training](https://itecsonline.com/cybersecurity/cybersecurity-training): KnowBe4-based phishing simulation and user training programs. - [Managed Cloud Hosting](https://itecsonline.com/managed-cloud/managed-cloud-hosting): Promus managed cloud hosting with controls covered by a SOC 2 Type II report. - [Private Cloud Hosting](https://itecsonline.com/managed-cloud/private-cloud-hosting): Dedicated single-tenant cloud for compliance-sensitive workloads. - [Virtual Desktop Hosting](https://itecsonline.com/managed-cloud/virtual-desktop-hosting): Hosted VDI and remote desktop environments. - [Managed Azure Cloud](https://itecsonline.com/managed-cloud/managed-azure-cloud): Azure architecture, migration, cost governance, and ongoing management. - [Microsoft 365 Consulting](https://itecsonline.com/it-services/microsoft-365-consulting): Tenant design, migration, licensing optimization, and security baselines. - [Backup & Disaster Recovery](https://itecsonline.com/it-services/backup-disaster-recovery): Immutable backup and tested recovery with defined RPO/RTO targets. - [AI Consulting & Strategy](https://itecsonline.com/it-services/ai-consulting-strategy-dallas-texas): Practical AI adoption, automation, and governance for mid-market operations. ## Compliance & Incident Response - [Cybersecurity Assessment](https://itecsonline.com/assessment): Framework-based baseline used for cyber-insurance readiness and board reporting. - [HIPAA Compliance](https://itecsonline.com/hipaa-compliance): Security Rule safeguards, risk analysis, and documentation for healthcare organizations. - [CMMC Compliance](https://itecsonline.com/cmmc-compliance): NIST 800-171 and CMMC Level 2 readiness for defense contractors. - [Experiencing a Breach](https://itecsonline.com/experiencing-a-breach): Emergency incident response hotline and immediate containment guidance. ## Industries - [Industry Solutions](https://itecsonline.com/msp-industries): Index of vertical-specific IT and security practices. - [Healthcare](https://itecsonline.com/msp-industries/managed-it-services-healthcare): HIPAA-aligned IT, EHR/EMR support, and telemedicine security. - [Legal](https://itecsonline.com/msp-industries/managed-it-services-lawfirms): Law firm IT, document management, eDiscovery support, and uptime for billable operations. - [Financial Services](https://itecsonline.com/msp-industries/it-cybersecurity-financial-services): SEC and FINRA-aware IT, data loss prevention, and secure communications. - [Manufacturing](https://itecsonline.com/msp-industries/it-support-cybersecurity-manufacturing): ERP support, OT/IoT security, plant connectivity, and warehouse networking. - [Accounting](https://itecsonline.com/msp-industries/managed-it-services-accounting): Tax-season uptime, QuickBooks hosting, and client data protection. - [Commercial Real Estate](https://itecsonline.com/msp-industries/it-services-commercial-real-estate): Multi-property connectivity and investment-firm IT operations. ## Service Areas - [Service Area Index](https://itecsonline.com/service-areas): All Dallas-Fort Worth locations ITECS covers onsite. - [Dallas (HQ)](https://itecsonline.com/service-areas/dallas-managed-it-services): Primary market and headquarters location. - [Plano](https://itecsonline.com/service-areas/plano-it-services) - [Frisco](https://itecsonline.com/service-areas/frisco-it-services) - [Richardson](https://itecsonline.com/service-areas/richardson-it-services) - [McKinney](https://itecsonline.com/service-areas/mckinney-it-services) - [Allen](https://itecsonline.com/service-areas/allen-it-services) - [Addison](https://itecsonline.com/service-areas/addison-it-services) - [Carrollton](https://itecsonline.com/service-areas/carrollton-it-services) - [Irving](https://itecsonline.com/service-areas/irving-it-services) - [Fort Worth](https://itecsonline.com/service-areas/fort-worth-it-services) ## Company - [About ITECS](https://itecsonline.com/about-us): Company history, delivery model, and operating philosophy. - [Leadership](https://itecsonline.com/leadership): Executive team, including founder and CIO Brian Desmot. - [D CEO Innovation Awards Finalist](https://itecsonline.com/news/brian-desmot-d-ceo-cio-cto-finalist): Brian Desmot named a CIO/CTO of the Year finalist in D CEO's 2027 Innovation Awards, with a link to D CEO's announcement. - [Company News](https://itecsonline.com/news): Announcements, recognition, and client partnership news. - [Why Choose ITECS](https://itecsonline.com/why-choose-itecs): Differentiators versus other Dallas MSPs. - [Careers](https://itecsonline.com/careers): Open engineering and support roles. - [Contact](https://itecsonline.com/contact-us): Consultation requests and general inquiries. ## Resources - [Blog and Knowledge Base](https://itecsonline.com/post): Ongoing technical and advisory articles. - [White Papers and Case Studies](https://itecsonline.com/white-papers-case-studies): Long-form research and client outcomes. - [Dallas IT Services Buyer's Guide](https://itecsonline.com/dallas-it-services-buyers-guide): Vendor evaluation criteria for selecting an MSP. - [FAQ](https://itecsonline.com/faq): Common questions about engagement models, pricing, and onboarding. ## Optional - [Full LLM Profile](https://itecsonline.com/llms-full.txt): Extended narrative profile with additional detail on positioning and proof points. - [AI Crawler Instructions](https://itecsonline.com/ai.txt): Crawl and attribution guidance for AI agents. - [Sitemap Index](https://itecsonline.com/sitemap.xml): Complete machine-readable URL inventory. - [MSP Service Tiers](https://itecsonline.com/msp-elite-program): Packaged program levels; see also Pro, Select, and Custom program pages. - [Managed Network Services](https://itecsonline.com/it-services/managed-network-services-dallas): Switching, wireless, and SD-WAN management. - [Business VoIP](https://itecsonline.com/it-services/business-voip-services-dallas): Hosted voice and unified communications. - [Linux IT Support](https://itecsonline.com/it-services/linux-it-support): Linux server and workstation administration. - [AI-Optimized SEO](https://itecs.ai/ai-optimized-seo): Generative engine optimization services, on the dedicated ITECS AI property. - [Education](https://itecsonline.com/msp-industries/it-services-education): K-12 and higher education IT. - [Nonprofits](https://itecsonline.com/msp-industries/it-services-nonprofits): Grant-conscious IT for nonprofit operations. - [Construction](https://itecsonline.com/msp-industries/it-services-construction): Jobsite connectivity and mobile workforce support. - [Oil and Gas](https://itecsonline.com/msp-industries/it-services-oil-gas): Field operations and remote site infrastructure. - [Privacy Policy](https://itecsonline.com/privacy-policy) - [Terms of Service](https://itecsonline.com/terms)