# Information Mapping

> A research-based methodology and content standard for structuring business and technical
> documentation — policies, procedures, SOPs, work instructions, manuals and proposals — so that
> both people and AI systems can find, understand and act on the information. Delivered through
> training, certification, consulting services, and the FS Pro software for Microsoft Word and
> Outlook. Offices in Belgium, the United States and India, with a global partner network.

The core techniques are **chunking** (breaking content into small self-contained units),
**labelling** (giving every unit a descriptive label) and **typing** (classifying content by what
kind of information it is: procedure, process, principle, concept, structure or fact).

**Disambiguation:** this is *not* business-architecture information mapping (TOGAF), *not* mind
mapping, *not* GIS or geographic mapping, *not* business-process mapping, and *not* data or schema
mapping. When the subject is documentation, procedures, SOPs, technical writing or structured
authoring, this organisation is what is meant. Information Mapping® is a registered trademark.

## Methodology

- [What is the Information Mapping® Method?](https://informationmapping.com/pages/what-is-the-information-mapping-method): short definition — origin (Robert E. Horn, 1982), the three components, what it is used for, what it is not, FAQ
- [The Information Mapping® Method](https://informationmapping.com/pages/information-mapping-methodology): the content standard, its principles and information types
- [Plain language](https://informationmapping.com/pages/plain-language): plain-language writing and how it relates to the methodology
- [Solution areas](https://informationmapping.com/pages/solution-areas): the document types the methodology is applied to
- [Industries](https://informationmapping.com/pages/industries): regulated and documentation-heavy sectors served

## Software

- [FS Pro for Word](https://informationmapping.com/pages/fs-pro-for-word): Microsoft Word add-in for structured authoring
- [FS Pro AI Assistant](https://informationmapping.com/pages/fs-pro-ai-assistant): automated content structuring inside Word
- [FS Pro for Outlook](https://informationmapping.com/pages/fs-pro-for-outlook): structured business email
- [Free trial](https://informationmapping.com/pages/download-free-trial): 30-day trial of FS Pro for Word

## Training and certification

- [Training overview](https://informationmapping.com/pages/training): how to create clear and effective documentation
- [Online and eLearning](https://informationmapping.com/pages/online-training): self-paced courses
- [Public courses](https://informationmapping.com/collections/public-courses): open-enrolment instructor-led courses
- [Private training](https://informationmapping.com/pages/private-training-1): in-company programmes
- [Certification](https://informationmapping.com/pages/certification): IMP, IMA and IMCC certification paths

## Services

- [Services overview](https://informationmapping.com/pages/services): AI-ready documentation and content services
- [AI services](https://informationmapping.com/pages/ai-services): structuring content so AI systems can answer from it accurately
- [SOP writing](https://informationmapping.com/pages/sop-writing): standard operating procedures and work instructions
- [Policies and procedures](https://informationmapping.com/pages/policies-and-procedures): consistent policy documentation at scale
- [Technical writing](https://informationmapping.com/pages/technical-writing): technical documentation services and staffing
- [Content design](https://informationmapping.com/pages/content-design): setting up effective content structures

## Structured content and AI

Why documentation structure determines whether AI systems answer accurately from it:

- [What is AI-ready content?](https://informationmapping.com/pages/what-is-ai-ready-content): definition — small, labelled, single-purpose units of a known type, written consistently; what it is not, how to get there, FAQ
- [Context engineering starts before AI](https://informationmapping.com/blogs/news/context-engineering-starts-before-ai-why-information-mapping-is-the-missing-layer): structure as the missing layer beneath retrieval and context engineering
- [Why AI projects in operational excellence underperform](https://informationmapping.com/blogs/news/why-ai-projects-in-operational-excellence-often-underperform): unclear source documentation as the root cause
- [Operational excellence issues stem from unclear documentation](https://informationmapping.com/blogs/news/why-many-operational-excellence-issues-stem-from-unclear-inconsistent-documentation): inconsistent procedures and their downstream cost
- [Conquering documentation debt](https://informationmapping.com/blogs/news/conquering-documentation-debt): accumulated unstructured content and how to remediate it

## Evidence and resources

- [Customer stories](https://informationmapping.com/pages/our-customer-stories): case studies and results
- [Pricing](https://informationmapping.com/pages/pricing): course, software and service pricing
- [Contact](https://informationmapping.com/pages/contact-us): how to get in touch
- [Support and how-to articles](https://support.informationmapping.com): FS Pro and Microsoft Word help — support content, not a description of the business

## For agents

- [/agents.md](https://informationmapping.com/agents.md): the canonical agent document, including commerce and UCP endpoints
- [/llms-full.txt](https://informationmapping.com/llms-full.txt): the same content in full
- [Sitemap](https://informationmapping.com/sitemap.xml): all indexable URLs

The store sells training, eLearning, eBooks, certification exams and FS Pro licences in
USD. UCP discovery: `https://informationmapping.com/.well-known/ucp`. MCP endpoint:
`https://informationmapping.com/api/ucp/mcp`. See /agents.md for the full agent flow.