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# IMSERV

## Sitemaps
- [XML Sitemap](https://imserv.com/sitemap_index.xml): Includes all crawlable and indexable pages.

## Pages
- [IMSERV Scotland Contact Page](https://imserv.com/scotland/lets-talk-scotland/)
- [IMSERV Scotland](https://imserv.com/scotland/)
- [Let’s talk MHHS – we’re here to help.](https://imserv.com/market-wide-half-hourly-settlement-advice/)
- [MEUC Event Attendees](https://imserv.com/meuc-conference-attendees/)
- [MEUC Conference 21st April 2026](https://imserv.com/meuc-conference-april-2026/)
- [MEUC B&UU Summer Editorial 2026](https://imserv.com/meuc-buu-summer-editorial-2026/)
- [Gender Pay Gap Report](https://imserv.com/gender-pay-gap-report-2025/): Gender Pay Gap Report 2025 Read it here
- [MEUC Webinar](https://imserv.com/meuc-webinar/)
- [Cookie Policy](https://imserv.com/cookie-policy/): Your privacy is important to IMSERV. We are committed to protecting any personal information that you may provide us and feel that you have a right to know what type of information we gather and track, how the information is used, and with whom the information is shared.
- [Terms of Use](https://imserv.com/terms-of-use/): IMSERV Europe Ltd.Sunrise Parkway,Cygnus,Linford Wood,Milton Keynes,MK14 6LS
- [Unmetered](https://imserv.com/unmetered/)
- [TPIs](https://imserv.com/tpis/)
- [Unmetered Consultancy](https://imserv.com/unmetered-consultancy/)
- [End-to-End Debt Management](https://imserv.com/end-to-end-debt-management/)
- [Training and Innovation](https://imserv.com/training-and-innovation/)
- [Import/Export Renewables](https://imserv.com/import-export-renewables/)
- [Sub Metering](https://imserv.com/sub-metering/)
- [Market-wide Half Hourly Settlement](https://imserv.com/mhhs/)
- [Niche and Complex Metering](https://imserv.com/niche-and-complex/)
- [AMR and CT Metering](https://imserv.com/amr-and-ct-metering/)
- [Consultancy and Surveys](https://imserv.com/consultancy-surveys/)
- [About Us](https://imserv.com/about-us/)
- [Industrial & Infrastructure](https://imserv.com/industrial-and-infrastructure/)
- [Business Users](https://imserv.com/businesses/)
- [Energy Suppliers](https://imserv.com/energy-suppliers/)
- [Consultancy](https://imserv.com/consultancy/)
- [UMSO](https://imserv.com/umso/)
- [Bill Validation](https://imserv.com/bill-validation/)
- [Safe Isolation Provider](https://imserv.com/sip/)
- [Energy Management](https://imserv.com/energy-management/)
- [Building Network Operations](https://imserv.com/building-network-operations/)
- [Alt HAN](https://imserv.com/alt-han/)
- [New Connections](https://imserv.com/new-connections/)
- [EV Charging](https://imserv.com/ev-charging-infrastructure/)
- [Settlement Performance](https://imserv.com/settlement-performance/)
- [IMSERV Astral](https://imserv.com/imserv-astral/)
- [Data Collection](https://imserv.com/data-collection/)
- [Energy Intelligence and Sustainability](https://imserv.com/energy-intelligence/)
- [Metering](https://imserv.com/metering/)
- [Data and Analytics](https://imserv.com/data-and-analytics/)
- [Book a call with an expert](https://imserv.com/book-a-call/)
- [Contact Us](https://imserv.com/contact-us/)
- [IMSERV Accreditations and Compliance](https://imserv.com/accreditations/)
- [Privacy Policy](https://imserv.com/privacy-policy/): IMSERV respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from), or when we process your personal data in connection with the performance of our services. 
- [News](https://imserv.com/news-the-pulse/)
- [Careers](https://imserv.com/careers/)
- [Home](https://imserv.com/)

## Case Studies
- [PRESS RELEASE – IMSERV acquires arbnco to give customers end-to-end energy intelligence ](https://imserv.com/case-studies/imserv-acquires-arbnco/): Energy data specialist IMSERV has acquired proptech company arbnco, marking its third acquisition in 18 months. The move is intended to combine IMSERV's metering and energy data services with arbnco's smart building software to help organisations improve building performance and reduce carbon emissions.
- [IMSERV: Helping the UK Deliver on the Smart Meter Rollout](https://imserv.com/case-studies/imserv-helping-the-uk-deliver-on-the-smart-meter-rollout/): The UK’s smart meter rollout is a cornerstone of the government’s strategy to achieve its ambitious net zero targets. Smart meters empower consumers to monitor and manage their energy usage, adopt efficiency measures, and support a more flexible, responsive energy grid—reducing the need for large-scale generation infrastructure.
- [Trusted partner for UK based energy and mobility provider- delivering metering and data excellence](https://imserv.com/case-studies/trusted-partner-for-uk-based-energy-and-mobility-provider-delivering-metering-and-data-excellence/): IMSERV have provided metering and data collection services for aUK-based energy provider for over 13 years. The customer operates an incredibly diverse portfolio of sites, ranging from large, heavy industrial units that form part of the UK’s critical infrastructure, through to EV charging sites, a mobility business and real estate facilities.  As a large energy user – with around 250GW of electricity consumed across the portfolio annually – having a trusted partner to manage meters, data collection, validation and assurance is vital to the bottom line of the business.
- [Delivering expert meter and data services to support business growth for a nationwide retail chain](https://imserv.com/case-studies/delivering-expert-meter-and-data-services-to-support-business-growth-for-a-nationwide-retail-chain/): Brewers is a family owned and national chain of decorators’ merchants, with over 200 stores stretching the length of the UK, and with a head office facility in Eastbourne. The estate is a mix of modern purpose-built warehouses, older warehouse stock, retail stores and office facilities, and has a combination of electricity, gas, and oil for heating.
- [University of Sussex: Metering a complex multi-unit site with multiple tenants](https://imserv.com/case-studies/university-of-sussex-metering-a-complex-multi-unit-site-with-multiple-tenants/): The University of Sussex is based near Brighton. It has a large campus of around 60 acres and is home to more than18,000 students living, studying, and socialising across the site.
- [Supporting John Lewis Partnership to meet its sustainability goals – high quality data for a high quality partnership](https://imserv.com/case-studies/supporting-john-lewis-partnership-to-meet-its-sustainability-goals-high-quality-data-for-a-high-quality-partnership/): John Lewis Partnership (JLP) is a household name in the UK, and a byword for quality. The company is best-known for its network of department stores and supermarkets under the Waitrose and John Lewis brands, however it also operates a portfolio of distribution centres, offices and also hotels, a rural estate and a farm.
- [Southern Water: Managing a complex estate to ensure billing accuracy and sustainability goals are met](https://imserv.com/case-studies/southern-water-managing-a-complex-estate-to-ensure-billing-accuracy-and-sustainability-goals-are-met/): Southern Water serves 2.26 million customers across the Southeast of the UK, and has an estate made up of pumping stations, wastewater, and water treatment plants. Metering across the estate is a mix of Half Hourly, Non-Half Hourly, and sub metering.
- [Squab Storage: Supporting a fast growing business to meet their sustainability goals](https://imserv.com/case-studies/squab-storage-supporting-a-fast-growing-business-to-meet-their-sustainability-goals/): Squab Storage is an award-winning specialist self-storage company that prides itself on delivering quality and tailored services. With 6 operational sites, they have ambitious growth plans for the coming years. The business also has a strong focus on ESG, and as part of that ambition, it is installing solar generation across its portfolio, resulting in significant export capacity supported by structured PPA agreements.
- [IMSERV and Yu Energy collaborate with industry challenges](https://imserv.com/case-studies/imserv-and-yu-energy-collaborate-with-industry-challenges/): Yu Energy are a Small/Medium B2B Supplier that supplies Electricity, Gas and Water to businesses. They are based in Nottingham and Leicester and have recently enjoyed growth to now supply 28,000 Meter points.
- [Bristol City Council: surviving the current energy climate](https://imserv.com/case-studies/bristol-city-council-surviving-the-current-energy-climate-2/): With additional ‘green’ legislation looming, the need to know more about how, when and where energy is being used in buildings, and how usage can be reduced to save money and cut CO2, has moved up the agenda. With the help of IMSERV, Bristol City Council are leading the way in energy management – not only to control and reduce consumption and costs to benefit the public and help budgets go further, but to actively address environmental issues.
- [Medway Galvanising: the business of protection](https://imserv.com/case-studies/medway-galvanising-the-business-of-protection/): Manufacturing is an expensive business, and it clearly makes sense to have a grip on energy usage and associated costs. With the help of IMSERV, Kent-based Medway Galvanising Group knows how much energy it’s using – which means it can avoid unnecessary and excessive bills, while also benefiting under the Climate Change Levy.
- [Eco Schools in Kent get switched on](https://imserv.com/case-studies/eco-schools-in-kent-get-switched-on/): The role of a bursar has never been easy – holding the purse strings, maintaining budgets and looking at funding, all whilst trying to focus on the heart of a school: education. In the current energy climate, today’s bursars face another major challenge: the rising cost of energy. With the steep rise in these costly overheads, the need to raise awareness on how, when and where energy is being used in schools, and how usage can be reduced to save money, has moved up the agenda. Indeed, energy management issues are having a big impact, not only on bursars, but also on governors, head teachers, premises managers, caretakers and pupils.
- [Partnership adds value to Advantage Utilities’ customers](https://imserv.com/case-studies/partnership-adds-value-to-advantage-utilities-customers/): Advantage Utilities is a London-based energy consultancy that provides cost effective energy solutions to businesses and public sector organisations.
- [Smart Metering and visualisation helps the Maritime and Coastguard Agency reduce energy consumption](https://imserv.com/case-studies/smart-metering-and-visualisation-helps-the-maritime-and-coastguard-agency-reduce-energy-consumption/): The Maritime and Coastguard Agency (MCA) is a UK Executive Agency best known for the coordination of Search and Rescue at sea and implementing British and International Maritime Law. 
- [Monitoring consumption by volume not value was key to reducing energy costs for Brewers](https://imserv.com/case-studies/monitoring-consumption-by-volume-not-value-was-key-to-reducing-energy-costs-for-brewers/): Brewers is the largest independent supplier of decorating materials in the country. It is a family business with a history of over 100 years and has 142 branches covering the South of England and the Midlands.
- [The Go-Ahead Group gets on track to saving energy](https://imserv.com/case-studies/the-go-ahead-group-gets-on-track-to-saving-energy/): Public transport company The Go Ahead Group operates bus, rail, car-parking and aviation support services throughout the UK. Go Ahead is one of the UK’s leading providers of quality public transport, employing around 27,000 people and transporting almost a billion passengers via buses and trains each year.
- [Smart metering helps Viridor meet its tough energy targets](https://imserv.com/case-studies/smart-metering-helps-viridor-meet-its-tough-energy-targets/): Viridor is one of the UK’s leading recycling, renewable energy and waste management companies. Part of the FTSE 250 Pennon Group, Viridor puts waste into action, transforming waste into high quality recyclables, raw materials and energy.
- [Carillion PLC reaches top position in CRC League Tables thanks to energy management](https://imserv.com/case-studies/carillion-plc-reaches-top-position-in-crc-league-tables-thanks-to-energy-management/): Carillion Energy Services is a recognised leader in transformational outsourcing, delivering services that make a lasting and sustainable difference to the lives of customers. It is one of the largest national suppliers of heating and renewable energy and is at the forefront of the carbon economy.
- [Auditel partners with IMSERV to manage the energy for the Gondola Group](https://imserv.com/case-studies/auditel-partners-with-imserv-to-manage-the-energy-for-the-gondola-group/): Established in 1994, Auditel is a leading specialist cost management consultancy. Auditel has helped thousands of organisations throughout the UK and Ireland to reduce financial waste and improve bottom line profits across all areas of business expenditure.
- [Staff motivation and energy consumption targets critical to New Look’s drive towards lowering store electricity costs and improved cost control](https://imserv.com/case-studies/staff-motivation-and-energy-consumption-targets-critical-to-new-looks-drive-towards-lowering-store-electricity-costs-and-improved-cost-control/): Like many high street retailers, New Look has placed a strong emphasis on cost control in all its retail stores in the UK and the Republic of Ireland.
- [Nationwide Utilities Ltd partners with IMSERV to support energy management at TAG Farnborough Airport](https://imserv.com/case-studies/nationwide-utilities-ltd-partners-with-imserv-to-support-energy-management-at-tag-farnborough-airport/): Nationwide Utilities is one of the UK’s leading independent business energy consultants. The company provides a comprehensive range of services to help businesses manage their energy consumption, secure contracts for electricity and gas while improving efficiencies to save money. The company has a growing number of clients located throughout the UK, including BrightHouse Stores, Hotusa Hotels, London Central Mosque and YMCA England. It also acts for a number of data centre operators for both brokerage and supply management for higher-volume sites.
- [IMSERV partnership adds value to Carbon 2018 Limited’s customers](https://imserv.com/case-studies/imserv-partnership-adds-value-to-carbon-2018-limiteds-customers/): Specialist energy & carbon management consultancy Carbon 2018 Limited, has over 20-years experience in providing expert energy, sustainability, environmental and water consultancy services.
- [IMSERV energy management solutions rated ‘first class’ by one of the UK’s largest real estate companies](https://imserv.com/case-studies/imserv-energy-management-solutions-rated-first-class-by-one-of-the-uks-largest-real-estate-companies/): British Land is one of Europe’s largest listed real estate companies with properties accommodating over 1,000 different organisations, which receive over 300 million visits each year. The company is committed to increasing energy efficiency across its portfolio.
- [Council’s Carbon Management Programme boosted by IMSERV’s energy management solutions](https://imserv.com/case-studies/councils-carbon-management-programme-boosted-by-imservs-energy-management-solutions/): As part of the Carbon Management Programme, Bedford Borough Council introduced several energy saving initiatives, including bringing in IMSERV and rolling out Automatic Meter Readers (AMRs) across its estate.
- [IMSERV energy management solutions help Greater Manchester Police to reduce costs in tough economic climate](https://imserv.com/case-studies/imserv-energy-management-solutions-help-greater-manchester-police-to-reduce-costs-in-tough-economic-climate/): Greater Manchester Police worked with IMSERV to gain a better understanding of their energy usage, and further drive their passion to be more sustainable.
- [Worcestershire Health and Care NHS Trust identify 50% potential energy savings with IMSERV](https://imserv.com/case-studies/worcestershire-health-and-care-nhs-trust-identify-50-potential-energy-savings-with-imserv/): Worcestershire Health and Care NHS Trust has a variety of buildings; community hospitals, inpatient units, health and treatment centres/clinics and support services buildings. All of these buildings have different demands and keeping accurate data is essential in identifying opportunities for improvement.
- [IMSERV partnership adds value to the Energy Cost Advisors Group’s customers](https://imserv.com/case-studies/imserv-partnership-adds-value-to-the-energy-cost-advisors-groups-customers/): ECA first partnered with IMSERV, the UK’s largest independent energy management provider, in 2008 and the group is continually impressed with the standard of its management and data offering.
- [Control Energy Costs offering a solution for future generations](https://imserv.com/case-studies/control-energy-costs-offering-a-solution-for-future-generations/): Control Energy Costs is an independent energy consultancy providing specialist Energy Procurement, Audits and Management services throughout the UK. CEC provide businesses with a full utility management and procurement service covering energy electricity, gas, water and associated costs.
- [P272: Supporting Opus Energy customers to deliver complex industry change](https://imserv.com/case-studies/p272-supporting-opus-energy-customers-to-deliver-complex-industry-change/): In 2017, one of the biggest changes to the way that UK electricity was settled since the development of the electricity pool to the way that UK electricity was settled was introduced, in the form of the implementation of Modification P272.
- [Thames Valley Police: energy monitoring comes into force](https://imserv.com/case-studies/thames-valley-police-energy-monitoring-comes-into-force/): Established on April 1, 1968, the Thames Valley Police are the largest non-metropolitan police force in England and Wales. Thames Valley is policed by 4,125 police officers, 3,397 police staff, 530 police community support officers, and 260 special constables, assisted by over 500 volunteers. Over 2.1 million people rely on Thames Valley Police. With over 196 miles of motorway to patrol, they cover more ground than any other police force in Britain. In addition to fostering trust and confidence in their community, providing police services and developing their staff to provide the highest level of service, Thames Valley Police’s stated strategic objective includes improving the use of resources. Their vast reach, covering five Basic Command Unit areas, requires a great deal of resources. Managing these resources is the responsibility of Neil Wickham. “We operate from 220 buildings, ranging from radio communication masts on remote hill-top sites to Milton Keynes, one of the UK’s largest operational police stations. As Energy Manager, I need to understand how and when energy is consumed in each building as I develop a strategy to help reduce that consumption,” said Wickham, Energy Manager, Thames Valley Police.
- [Challenging IMSERV to save energy for a 120-year-old school](https://imserv.com/case-studies/challenging-imserv-to-save-energy-for-a-120-year-old-school/): Green Flag accredited Raglan Primary School won a £5000 prize for participating in EDF Energy’s 2009 Team Green Britain initiative.
- [IMSERV delivers Capacity Market entry for Anglian Water](https://imserv.com/case-studies/imserv-delivers-capacity-market-entry-for-anglian-water/): Launched to ensure sufficient reliable electricity capacity is available, the Capacity Market provides an opportunity for businesses to receive revenue by ensuring sufficient generation or load capacity management to the grid at times of system stress. With the market in its infancy, water company Anglian Water approached IMSERV to help them ensure entry.

## News and Events
- [From Complexity to Clarity: IMSERV talks to Business Focus Magazine on making energy data solutions easy](https://imserv.com/news-and-events/energy-data-solutions-imserv-business-focus-magazine/): IMSERV has been featured in Business Focus magazine, where CEO Jo Cox discusses how the company addresses complexities in the energy industry by converting metering data into actionable insights for its customers.
- [PRESS RELEASE – IMSERV acquires arbnco to give customers end-to-end energy intelligence ](https://imserv.com/news-and-events/imserv-acquires-arbnco/): Energy data specialist IMSERV has acquired proptech company arbnco, marking its third acquisition in 18 months. The move is intended to combine IMSERV's metering and energy data services with arbnco's smart building software to help organisations improve building performance and reduce carbon emissions.
- [PRESS RELEASE – IMSERV adopts leading AI video intelligence in groundbreaking move ](https://imserv.com/news-and-events/imserv-ai-video-intelligence/): Tuesday, June 30, 2026
- [PRESS RELEASE – Scotland businesses to benefit from expanded energy service from IMSERV acquisition](https://imserv.com/news-and-events/imserv-completes-scottish-acquisition/): Monday, June 1, 2026
- [PRESS RELEASE – IMSERV has agreed to acquire SP Dataserve Limited](https://imserv.com/news-and-events/imserv-strengthens-service-scotland-presence-sp-dataserve-acquisition/): Thursday, March 26, 2026
- [IMSERV and EXL partner to take on the London Marathon 2026 for Brain Research UK!](https://imserv.com/news-and-events/imserv-and-exl-partner-to-take-on-the-london-marathon-2026-for-brain-research-uk/): We’re collaborating with our partner EXL to take on the London Marathon 2026, all to raise money for a great cause; Brain Research UK. A UK based charity with the goal of driving the best science to achieve the greatest impact for people affected by neurological conditions. Helping people affected live longer, better lives.  
- [Jo Cox on Energy Sector Challenges at Future of Utilities 2025](https://imserv.com/news-and-events/jo-cox-on-energy-sector-challenges-at-future-of-utilities-2025/): At Future of Utilities 2025, MarketforceLive interviewed our CEO, Jo Cox where she laid out the challenges facing the energy sector and champions something we believe in deeply: none of the sectors challenges get solved in isolation.
- [Are meter data gaps damaging your bottom line?](https://imserv.com/news-and-events/are-meter-data-gaps-damaging-your-bottom-line/): IMSERV is here to solve energy's toughest challenges, and that starts with closing critical data gaps.
- [IMSERV is built for what others can’t handle](https://imserv.com/news-and-events/imserv-is-built-for-what-others-cant-handle/): We're transforming to solve energy's toughest challenges, and deliver complete energy intelligence.
- [From field to insight: IMSERV rebrands and develops new tools for smarter energy management](https://imserv.com/news-and-events/from-field-to-insight-imserv-rebrands-and-develops-new-tools-for-smarter-energy-management/): IMSERV has today launched a new brand that marks its transition from metering services to full energy data intelligence. The move will also see the leading meter services provider invest in a pipeline of customer-led, data-driven products and solutions that deliver greater visibility, flexibility and sustainability to meet growing demand for better energy management and control. 
- [IMSERV and Valda Energy Launch UK’s First AMR Smart Gas Meter for Small Businesses](https://imserv.com/news-and-events/imserv-and-valda-energy-launch-uks-first-amr-smart-gas-meter-for-small-businesses/): IMSERV, a leading UK metering and data services provider, has teamed up with B2B energy supplier Valda Energy to roll out the first-ever standalone AMR Smart Gas Meter for small commercial sites—marking a major milestone in smart energy innovation.
- [IMSERV Acquires Leading Energy Tech Firm to Deliver ‘One Version of the Truth’ in Data](https://imserv.com/news-and-events/imserv-acquires-leading-energy-tech-firm-to-deliver-one-version-of-the-truth-in-data/): IMSERV, a trusted leader in metering and data services for UK energy suppliers and major business customers, has acquired Astral Tech, a cutting-edge energy tech firm delivering advanced data-led software solutions for the global energy sector. 
- [New CEO Leads the Charge: IMSERV Supercharges Leadership Team to Drive Growth Strategy](https://imserv.com/news-and-events/new-ceo-leads-the-charge-imserv-supercharges-leadership-team-to-drive-growth-strategy/): IMSERV, one of the UK’s leading utilities metering and data services providers, has brought on board two industry experts to its leadership team as it accelerates its ambitious growth strategy.
- [IMSERV Achieves COMCOP Compliance Renewal](https://imserv.com/news-and-events/imserv-achieves-comcop-compliance-renewal/): We are proud to announce that IMSERV has successfully completed our COMCOP (electricity audit) renewal, ensuring our continued compliance with industry standards until 2026. This achievement underscores our commitment to excellence and accuracy in meter installation processes.
- [IMSERV announces new CEO to lead the business through industry change](https://imserv.com/news-and-events/imserv-announces-new-ceo-to-lead-the-business-through-industry-change/): IMSERV, the UK’s meter data management experts, announce the appointment of new CEO Jo Cox, replacing Steve Brown, who will step down at the end of December.
- [IMSERV appoints industry customer expert Lisa Moran as new Chief Operations Officer](https://imserv.com/news-and-events/imserv-appoints-industry-customer-expert-lisa-moran-as-new-chief-operations-officer/): IMSERV, the UK’s meter data management experts, are pleased to announce the appointment of Lisa Moran to the role of Chief Operations Officer. Lisa has been working with the company as an interim since May and has now taken on the role on a permanent basis.
- [IMSERV backs major energy suppliers to go live with P434, an early milestone on the road towards MHHS](https://imserv.com/news-and-events/imserv-backs-major-energy-suppliers-to-go-live-with-p434-an-early-milestone-on-the-road-towards-mhhs/): With the fast-approaching deadline of industry modification P434 that materially changes the way electric unmetered supplies are settled, IMSERV, the meter data management experts, have recently agreed to support two energy suppliers with the transition. British Gas and Brook Green have both awarded IMSERV contracts to support the evolution to the new unmetered trading arrangements in line with the requirements of P434, one of the key stepping stones of the Market Wide Half Hourly Settlement (MHHS) programme.
- [IMSERV partners with Alt Han Co to enable smart energy data for hard-to-reach households](https://imserv.com/news-and-events/imserv-partners-with-alt-han-co-to-enable-smart-energy-data-for-hard-to-reach-households/): Following a successful pilot carried out in 2023, the Alt Han Co – the regulated, not-for-profit collective of UK energy suppliers – have today announced the start of the full roll out of the Crowded Meter Room Service – which facilitates access to smart meter services to consumers in apartment blocks.
- [IMSERV APPOINTS NEW CHIEF STRATEGIC OFFICER TO DRIVE NEXT GENERATION OF ENERGY DATA SERVICES](https://imserv.com/news-and-events/imserv-appoints-new-chief-strategic-officer-to-drive-next-generation-of-energy-data-services/): 14 August 2023, Milton Keynes, UK: IMSERV, the UK’s leading energy data collection and metering specialist, has appointed Lacey Montague as Chief Strategy Officer to drive new growth across the energy sector.
- [IMSERV ACQUIRES POWER DATA ASSOCIATES AND ENTERS UNMETERED ENERGY DATA COLLECTION MARKET](https://imserv.com/news-and-events/imserv-acquires-power-data-associates-and-enters-unmetered-energy-data-collection-market/): 31July 2023, Milton Keynes, UK: IMSERV Europe Ltd(IMSERV), the UK’s leading energy data collection and metering specialist, has acquired Power Data Associates Ltd, a specialist meter administrator providing unmetered services to the electricity, gas and water utilities and non-domestic energy customers.
- [EVEN DURING AN ENERGY CRISIS, THE SECRET TO ENERGY TRANSITION IS STARING US IN THE FACE](https://imserv.com/news-and-events/even-during-an-energy-crisis-the-secret-to-energy-transition-is-staring-us-in-the-face/): By Steve Brown, Chief Executive Officer (CEO) at IMSERV
- [IMSERV APPOINTS NEW DATA SERVICES DIRECTOR TO FURTHER STRENGTHEN POSITION AS UK ENERGY EFFICIENCY LEADER](https://imserv.com/news-and-events/imserv-appoints-new-data-services-director-to-further-strengthen-position-as-uk-energy-efficiency-leader/): IMSERV has made a new appointment to its leadership team to support the leading data and metering specialist’s ambitious energy efficiency goals.
- [IMSERV WINS PILOT CONTRACT WITH ALT HAN TO MAKE BUILDINGS SMART READY](https://imserv.com/news-and-events/imserv-wins-pilot-contract-with-alt-han-to-make-buildings-smart-ready/): : IMSERV, one of the UK’s leading Meter Operators (MOP) and Data Collectors (DC), has won a six-month Crowded Meter Room Pilot contract with Alt HAN Co, a not-for-profit collective of energy suppliers.
- [Gender Pay Gap Report 2021](https://imserv.com/news-and-events/gender-pay-gap-report-2021/): We’re pleased to present our report outlining our gender pay gap performance.
- [Gender Pay Gap Report 2022](https://imserv.com/news-and-events/gender-pay-gap-report-2022/): We’re pleased to present our report outlining our gender pay gap performance.
- [LEADING ENERGY DATA COLLECTOR IMSERV APPOINTS RAJ BHOGAITA AS CHIEF FINANCIAL OFFICER](https://imserv.com/news-and-events/leading-energy-data-collector-imserv-appoints-raj-bhogaita-as-chief-financial-officer/): UK’s leading energy data collector and meter operator announces the appointment of Raj Bhogaita as their new permanent CFO.
- [IMSERV signs strategic partnership with British Gas Business (BGB)](https://imserv.com/news-and-events/imserv-signs-strategic-partnership-with-british-gas-business-bgb/): • IMSERV becomes the preferred metering partner for BGB’s UK electricity customers.
- [IMSERV appoints former British Gas CEO, Ian Peters, as Chairman.](https://imserv.com/news-and-events/imserv-appoints-former-british-gas-ceo-ian-peters-as-chairman/): IMSERV appoints former British Gas CEO, Ian Peters, as Chairman.
- [IMSERV partners with Bluewater and announces ambitious plans for growth.](https://imserv.com/news-and-events/imserv-partners-with-bluewater-and-announces-ambitious-plans-for-growth/): LONDON, 14.09.2021, 0800 BST – IMSERV, a UK pioneer in smart metering technology and data for the industrial, commercial, and domestic electricity sectors, has partnered with energy transition leader private equity firm Bluewater through a successful acquisition from international company Schneider Electric providing energy and automation digital solutions for efficiency and sustainability. The value of the transaction is undisclosed.
- [Gender Pay Gap Report 2020](https://imserv.com/news-and-events/gender-pay-gap-report-2020/): We’re pleased to present our third report outlining our gender pay gap performance.
- [IMSERV Expands into the Netherlands](https://imserv.com/news-and-events/imserv-expands-into-the-netherlands/): We’re pleased to announce our expansion into the Dutch market this week after receiving an ISO9001 accreditation to operate there. This means that IMSERV Netherlands is now officially operating as one of the country’s Meetverantwoordelijke (Meter Responsible Parties) and can provide electricity metering and data services to companies across the Netherlands. 
- [Coronavirus (COVID-19) – Important Customer Communication](https://imserv.com/news-and-events/coronavirus-covid-19-important-customer-communication/): Dear Customers,
- [Gender Pay Gap Report 2019](https://imserv.com/news-and-events/gender-pay-gap-report-2019/): We are pleased to issue our 2019 gender pay gap report. Following strong business growth. IMSERV now employs more than 250 staff in the UK – requiring the business to report gender pay gap results.
- [We will be exhibiting at the ESTA aM&T event.](https://imserv.com/news-and-events/we-will-be-exhibiting-at-the-esta-amt-event/): Have you secured your tickets yet? If not, book your place by visiting estaenergy.org.uk
- [IMSERV have been shortlisted for the Milton Keynes Business Achievement Awards.](https://imserv.com/news-and-events/imserv-have-been-shortlisted-for-the-milton-keynes-business-achievement-awards/): We have qualified for stage 2 of the awards in the ‘Customer Service’ and ‘Design & Creativity’ categories. Aligned with MKBAA’s vision for a healthier city, We help enable our customers to make intelligent use of their energy, bringing environmental and financial health to businesses.
- [IMSERV welcomes launch of the Energy Data Taskforce](https://imserv.com/news-and-events/imserv-welcomes-launch-of-the-energy-data-taskforce/): Justin Vroone, Commercial Director at IMSERV, explains: “Metering data is a key energy data component that should be central to all advancements in the move to a decentralised energy landscape.
- [IMSERV first non-domestic metering business in the UK to receive OU accreditation for smart meters](https://imserv.com/news-and-events/imserv-first-non-domestic-metering-business-in-the-uk-to-receive-ou-accreditation-for-smart-meters/): The Other User (OU) role is designed to allow users to request information from Smart Meters on behalf of consumers, with appropriate consent, to perform the following services:
- [PD Ports boosts sustainability and cost savings with automatic metering](https://imserv.com/news-and-events/pd-ports-boosts-sustainability-and-cost-savings-with-automatic-metering/): IMSERV, one of the UK’s leading Energy Data Collection and Meter Operations service providers, has brought sustainable benefits and cost savings to PD Ports with automatic meter reading.
- [IMSERV shoots for the moon and aims to #MoveTheDate of Earth Overshoot Day](https://imserv.com/news-and-events/imserv-shoots-for-the-moon-and-aims-to-movethedate-of-earth-overshoot-day/): Justin Vroone, Commercial Director at IMSERV, one of the UK’s leading Energy Data Collection and Meter Operations service providers, explains: “Our aim is to #MoveTheDate of Earth Overshoot Day by at least 21 days. The sad reality is that from this day on we are using an unsustainable amount of the Earth’s resources. Humans demand more from the earth than it can produce and carbon emissions are the biggest culprit. Carbon emissions make up 60 per cent of humanity’s Ecological Footprint.
- [7 Steps towards ESOS Accreditation](https://imserv.com/news-and-events/7-steps-towards-esos-accreditation/): In 2012 the UK Government incorporated ESOS, the ’Energy Savings Opportunity Scheme’, as its approach to the EU Energy Efficiency Directive. The mandatory scheme requires large organisations to record energy usage and carry out energy audits to identify improvements.  .
- [AIMDA sets out to maintain competition in commercial metering services](https://imserv.com/news-and-events/aimda-sets-out-to-maintain-competition-in-commercial-metering-services/): AIMDA is made up of seven of the UK’s largest, and competing, independent non-domestic customer metering and data collection businesses.
- [AIMDA launches to maintain competition, innovation, and customer choice](https://imserv.com/news-and-events/aimda-launches-to-maintain-competition-innovation-and-customer-choice/): Competition is good for everyone.  It encourages business innovation, drives efficiency, rewards customer-centricity and gives consumers greater choice, and lower prices. Without competition there is little incentive to change the status quo.  At IMSERV we passionately believe in the benefits of the free-market for both consumers and businesses.  However, we are increasingly concerned that current government policy relating to energy metering and data services threatens to erode competition.
- [Energy Awards 2017 shortlist IMSERV in Data Collection & Analysis Project Category](https://imserv.com/news-and-events/energy-awards-2017-shortlist-imserv-in-data-collection-analysis-project-category/): IMSERV Europe Ltd has been confirmed as a finalist at the 2017 Energy Awards, which is due to be held in London this December.  The award submission focussed on their achievements with Anglian Water where they secured Capacity Market entry for them within 8 weeks.  Anglian Water were the only water company attempting to enter the capacity market, independent of any aggregator, which meant that they were the first to gain the Metering Certificate.
- [Optimising energy consumption for 25 years](https://imserv.com/news-and-events/optimising-energy-consumption-for-25-years/): Looking back on the energy industry since the passing of the Energy Act 1983 much has happened. 30 years ago, the UK was leading the world by opening its supply market to allow electricity to be purchased outside the original regional electricity boards.
- [IMSERV awarded ServiceMark accreditation](https://imserv.com/news-and-events/imserv-awarded-servicemark-accreditation/): IMSERV Europe Limited previously held ServiceMark between 2013 and 2016 and this latest accreditation, awarded for the next three years, demonstrates their ongoing commitment to improvements in customer service.
- [Key Stages to Solving Procurement Challenges within the Energy Market](https://imserv.com/news-and-events/key-stages-to-solving-procurement-challenges-within-the-energy-market/): The energy market is undergoing change at an alarming rate due to increased competition and updates to industry legislation, and often the procurement team is responsible for keeping up to date. These teams have to work with energy buyers and account managers within the energy companies, stay abreast of industry amendments and understand the risks and opportunities that these changes bring. All whilst maintaining an effective procurement strategy which is flexible to take advantage of any fluctuations of energy costs.
- [Are SMEs getting the best energy deal? Five essential questions from IMSERV](https://imserv.com/news-and-events/are-smes-getting-the-best-energy-deal-five-essential-questions-from-imserv/): Jason explains, “Over half the small businesses that we speak to have no idea how much they are spending on energy and even fewer are in a position to interrogate their usage data.
- [5 key energy industry trends in 2017/2018 How the market is changing](https://imserv.com/news-and-events/5-key-energy-industry-trends-in-2017-2018-how-the-market-is-changing/): Paul Akrill, Business Development Director at IMSERV, one of the UK’s largest independent energy data management providers, thinks that 2017 may be one of the most exciting years in the energy market and discusses what he believes will disrupt the market this year and moving into 2018.
- [Stay ahead of the tide of water deregulation; understanding the water shadow market](https://imserv.com/news-and-events/stay-ahead-of-the-tide-of-water-deregulation-understanding-the-water-shadow-market/): Whilst this change has been on the cards for a long time, Richard Roberts, Account Manager at IMSERV Europe Limited, believes that some businesses are making the mistake of waiting until the deadline before securing their new water contract. By seeking timely advice now, companies can secure the best deal available to them, before the big rush to make the switch next year.
- [IMSERV has been shortlisted for the ‘Energy Data Collection & Analysis’ and ‘Energy Efficient Partnership of Year’ categories of the Energy Awards 2016](https://imserv.com/news-and-events/imserv-has-been-shortlisted-for-the-energy-data-collection-analysis-and-energy-efficient-partnership-of-year-categories-of-the-energy-awards-2016/): This year, the Energy Awards saw a significant increase in entries from a broad range of sectors. The awards cover every aspect of the energy industry, from Retail Energy Project to Behavioural Change to Broker of the Year.

## Blog
- [MHHS Milestone 14: What Energy Suppliers Need to Know](https://imserv.com/blog/mhhs-milestone-14/): Milestone 14 (M14) of the UK's Market-wide Half-Hourly Settlement migration, set for 28 October 2026, requires all electricity suppliers to be MHHS Qualified and Service Active, with systems ready to accept Meter Point Administration Numbers under the new Target Operating Model. After this date, reverse migration stops and non-qualified suppliers cannot acquire new MPANs or customers, though existing customers remain unaffected.
- [Top Tips to Reduce Business Waste | IMSERV](https://imserv.com/blog/reduce-business-waste-imserv/): These tips are particularly useful for facilities managers, sustainability leads, energy managers, as well as organisations looking to reduce business waste, improve commercial energy management and strengthen ESG reporting. 
- [Apprenticeships at IMSERV](https://imserv.com/blog/apprenticeships-at-imserv/): IMSERV promotes apprenticeships and workplace learning as core parts of its employee development approach, offering opportunities for colleagues at various career stages. Currently, 18 employees are undertaking apprenticeships, and 9 have completed one since January 2024, with support from the company's Learning and Development team.
- [Sub Metering is Having a Moment: Why 2026 is the Year Your Business Gets Smart About Energy](https://imserv.com/blog/sub-metering-is-having-a-moment/): Sub metering has evolved from manual data collection into real-time, IoT-based monitoring that gives businesses granular visibility into energy consumption across individual floors, processes, and equipment. This precision helps identify inefficiencies, reduce costs, and supports compliance with ESG, ESOS, SECR, and Net Zero requirements.
- [Market-wide Half Hourly Settlement (MHHS) explained](https://imserv.com/blog/market-wide-half-hourly-settlement-mhhs-explained/): Market-wide Half Hourly Settlement (MHHS) is a UK electricity market reform led by Ofgem that requires energy consumption to be settled in 30-minute intervals using actual meter data, replacing the estimated or averaged usage profiles currently applied to many non-half-hourly meters.
- [Why energy management strategy is becoming a business-critical priority](https://imserv.com/blog/why-energy-management-strategy-business-critical/): By Jade Lambert
- [National Apprenticeship Week 2026](https://imserv.com/blog/national-apprenticeship-week-2026/): IMSERV is marking National Apprenticeship Week 2026 by celebrating six employees completing or progressing through apprenticeships across levels 3 to 7, spanning disciplines including coaching, sustainability, leadership, and learning and development. Each apprentice shared personal reflections on their challenges and achievements.
- [The Road to Net Zero: How IMSERV Helps Businesses Achieve Their Goals](https://imserv.com/blog/the-road-to-net-zero-how-imserv-helps-businesses-achieve-their-goals/): With pressure from stakeholders, investors, and regulatory bodies ever increasing, sustainability is no longer a nice-to-have – it’s a strategic necessity. For many UK businesses, achieving net zero is high on the agenda, but getting there can feel like a complex and overwhelming journey. That’s where IMSERV comes in. As one of the UK’s leading energy data and metering experts, we’re here to help businesses take confident, practical steps toward net zero with the right tools, insights, and support.
- [Unlocking Energy Insights: The Power of Advanced Data Analytics](https://imserv.com/blog/unlocking-energy-insights-the-power-of-advanced-data-analytics/): At the recent MEUC Spring Conference, our Sales Director, Justin Vroone, took to the stage to highlight a crucial shift in the energy industry, the growing role of data in driving efficiency, cost savings, and sustainability. In his presentation, Unlocking Energy Insights: The Power of Advanced Data Analytics, he explored how companies can navigate the evolving industry challenges. In this blog, we’ll expand on Justin’s key insights and explore how companies can harness the full potential of their energy data
- [National Apprenticeship Week 2025 – Jordan Dias ](https://imserv.com/blog/national-apprenticeship-week-2025-jordan-dias/): Education hasn’t been a straightforward path for me, I didn’t have the traditional educational path with personal circumstances preventing me from committing full time hours to A Levels or a University Degree. I thought that I would be locked out of education, that certificates and qualification were just completely out of my reach – well, I am proud to say, I have just completed the first month of my Level 4 Marketing Executive Apprenticeship and I don’t think I’ll be looking back! 
- [Rising to the Challenge](https://imserv.com/blog/rising-to-the-challenge/): At the recent Future of Utilities event, our Chief Strategy Officer, Lacey Montague, delivered a powerful message: the energy industry is at a critical juncture. With escalating challenges and increasing pressure, the time for transformative action is now. She not only highlighted the complexities of today’s energy market but also emphasised the need for collective innovation, strategic collaboration, and proactive problem-solving to prepare for the future.
- [Sustainability in Retail: Meeting ESG Goals with Data Insights](https://imserv.com/blog/sustainability-in-retail-meeting-esg-goals-with-data-insights/): As sustainability takes centre stage, the retail sector faces increasing pressure to adapt. Retailers must now balance customer expectations, operational efficiency, and a genuine commitment to reducing their environmental impact. Whether it’s minimising energy consumption across a network of stores, managing usage, or working toward broader sustainability goals, retailers today face a complex set of demands. At IMSERV, we help retailers turn these challenges into opportunities with robust energy metering and data insights that pave the way for smarter, more sustainable operations.
- [A guide to the new Agent roles in the world of Market Wide Half Hourly Settlement](https://imserv.com/blog/a-guide-to-the-new-agent-roles-in-the-world-of-market-wide-half-hourly-settlement/): As we’ve spoken about before, all current agent roles will be changing as we transition to MHHS.  The new Target Operating Model (TOM) for MHHS references the new roles and redesigns the way data flows around the energy system.  As we move to become accredited across all these new roles, we’ve created a brief introduction to what each of them within the new TOM.
- [Latest changes to naming conventions for metering services](https://imserv.com/blog/latest-changes-to-naming-conventions-for-metering-services/): As the UK energy market continues to evolve at a rapid pace, and with the increasingly important role flexibility has to play in the future energy system, the Retail Energy Code (REC) has identified that the original naming conventions, developed when the code was set up, no longer accurately reflect the diverse and complex roles within the industry.
- [The road to MHHS – are your unmetered supplies ready for P434?](https://imserv.com/blog/the-road-to-mhhs-are-your-unmetered-supplies-ready-for-p434/): A key stepping stone on the road to MHHS, P434 prepares non-half hourly unmeteredsupplies metering systems for the new world of half hourly settlement.
- [Preparing for MHHS – Modification P432](https://imserv.com/blog/preparing-for-mhhs-modification-p432/): MHHS is the biggest change programme to hit the energy industry since privatization – revolutionising how we generate, consume and manage the energy that we use.  The multi-year transformation project has a series of milestones along the way that aims to bring all meter types in line, ready for the shift to settlement on the half hourly period.
- [MHHS – Energy industry transformation to create the flexible energy market of the future.](https://imserv.com/blog/mhhs-energy-industry-transformation-to-create-the-flexible-energy-market-of-the-future/): Those who have been in the UK energy industry for a while will recognise that Marketwide Half Hourly Settlement (MHHS) is the biggest industry change since the creation full retail competition in the late 1990’s.  
- [Energy analysis is becoming even more prominent in supporting bottom-line profit](https://imserv.com/blog/energy-analysis-is-becoming-even-more-prominent-in-supporting-bottom-line-profit/): At IMSERV, we understand that monitoring your energy consumption and helping you understand your usage and spend quickly and easily is vital in allowing companies to find the time and inclination to focus on governance, as well as revenue.
- [The first steps to becoming a Net-Zero Hero](https://imserv.com/blog/the-first-steps-to-becoming-a-net-zero-hero/): The UK Government has announced a net-zero carbon emissions target for 2050, creating a huge challenge for many UK businesses.
- [KWh Common Currency](https://imserv.com/blog/kwh-common-currency/): This approach is not too unrealistic. The energy we generate and sell back to the grid; the alternate energy source we use at a high tariff rate; or the energy we don’t consume by being efficient; is money saved, money we can spend on other things.
- [Our Guide to Sub-Metering](https://imserv.com/blog/our-guide-to-sub-metering/): Sub-metering is the perfect solution for businesses with energy efficiency at the top of their agenda.
- [Recorded Webinar: Meter Operator and Data Collection Services. What’s in it for the Broker?](https://imserv.com/blog/recorded-webinar-meter-operator-and-data-collection-services-whats-in-it-for-the-broker/): This is at the heart of the question Paul Farrell will pose as he enlists the help of a well-known TPI to uncover what place MOP & DC services has for TPI’s, Brokers and End Users.
- [Recorded Webinar: Understanding Net Zero in Challenging Times.](https://imserv.com/blog/recorded-webinar-understanding-net-zero-in-challenging-times/): Speaker bios:
- [Our very own Ben Dowling: NHS Volunteer](https://imserv.com/blog/our-very-own-ben-dowling-nhs-volunteer/): Our very own Ben Dowling is just one of many amazing people working as an NHS Volunteer, alongside his usual work at IMSERV Europe Ltd
- [Important Information for Commercial Water Customers in the UK](https://imserv.com/blog/important-information-for-commercial-water-customers-in-the-uk/): Like most organisations, water retailers  are continually monitoring the situation and following government advice to reduce the spread of COVID-19 and protect staff and the wider community. You should have received communication from your retailer(s) regarding the steps both they and the industry are taking, however, please note the following market developments in response to the pandemic.
- [IMSERV’s energy-saving guide for retail businesses](https://imserv.com/blog/imservs-energy-saving-guide-for-retail-businesses/): As one of the most varied sectors in the UK, there is no rulebook for energy management within the retail sector. However, there are certain steps all retail businesses can take to reduce their energy consumption, improving their overall energy efficiency and saving on energy costs.
- [Energy Efficiency Animation](https://imserv.com/blog/energy-efficiency-animation/): We created this animation to help promote how a few simple changes in the way we use energy both at home and in the office can help us to reduce costs, energy consumption and more.
- [Webinar: If energy was money, how would you spend it?](https://imserv.com/blog/webinar-if-energy-was-money-how-would-you-spend-it/): If energy was money, how would you spend it
- [Gender Pay Gap Report 2018](https://imserv.com/blog/gender-pay-gap-report-2018/): We are pleased to issue our first gender pay gap report. Following strong business growth. IMSERV now employs more than 250 staff in the UK – requiring the business to report gender pay gap results for the  first time.
- [Future of Utilities Summit 2019](https://imserv.com/blog/future-of-utilities-summit-2019/): It runs from 26-27 March 2019 and promises to be bigger and better than ever. This year it features over 100 speakers across three different stages. 
- [IMServ Awards 2018](https://imserv.com/blog/imserv-awards-2018/): IMSERV Awards 2018
- [IMSERV welcomes launch of Energy Data Taskforce](https://imserv.com/blog/imserv-welcomes-launch-of-energy-data-taskforce/): Justin Vroone, Commercial Director at IMSERV, explains: “Metering data is a key energy data component that should be central to all advancements in the move to a decentralised energy landscape.
- [Top Tips for Big Energy Saving Week](https://imserv.com/blog/top-tips-for-big-energy-saving-week/): Big Energy Saving Week starts (Monday 21st January 2019). It’s a national campaign to help people and businesses cut their energy bills.
- [IMSERV OU Accreditation](https://imserv.com/blog/imserv-ou-accreditation/): But it isnt just good for us, securing this coveted accreditation is great news for our customers who can now reap the energy and financial savings that this will bring.
- [Saving the High Street it’s time to shop around](https://imserv.com/blog/saving-the-high-street-its-time-to-shop-around/): As the trend moves towards shopping online, high street stores are relying on reducing costs wherever possible to remain open. The Daily Telegraph on (Wednesday 2nd January 2019) reports that retailers have suffered in the key Christmas trading, with Boxing Day falling for the third consecutive year by 3percent.
- [12 Days of Christmas](https://imserv.com/blog/12-days-of-christmas/): If you would like more information on our metering services please get in touch
- [IMSERV takes first place in the 2018 BSC audit](https://imserv.com/blog/imserv-takes-first-place-in-the-2018-bsc-audit/): Each year IMSERV is audited by ELEXON in each of our agent roles under the Balancing & Settlement Code (BSC). The BSC Audit reviews systems and processes of the Utility Suppliers and their agents, including Meter Operators and Data Collectors for the Half Hourly and Non Half Hourly Settlement Markets.
- [Calling all container ports, cranes can generate electricity](https://imserv.com/blog/calling-all-container-ports-cranes-can-generate-electricity/): If all UK ports undertook the same exercise, that would be a reduction in demand on the grid equivalent to £1.7m per annum (that is 4,500 TCo2).
- [Energy Awards Shortlist 2018](https://imserv.com/blog/energy-awards-shortlist-2018/): Our remit for PD Ports in Middlesbrough was to provide automatic measuring and monitoring of energy data from 15 electricity substations and switch rooms of its 779-acre Teesport estate.
- [Earth Overshoot Day](https://imserv.com/blog/earth-overshoot-day/): We have made the pledge to #MoveTheDate of Earth Overshoot Day which has been set as today, 1 August 2018. Our aim is to #MoveTheDate of Earth Overshoot Day by at least 21 days.
- [Steve Brown MD discusses the importance of competition](https://imserv.com/blog/steve-brown-md-discusses-the-importance-of-competition-2/): Competition is good for everyone.  It encourages business innovation, drives efficiency, rewards customer-centricity and gives consumers greater choice, and lower prices. Without competition there is little incentive to change the status quo.  At IMSERV we passionately believe in the benefits of the free-market for both consumers and businesses.  However, we are increasingly concerned that current government policy relating to energy metering and data services threatens to erode competition.
- [Time to re-take control of your water costs](https://imserv.com/blog/time-to-re-take-control-of-your-water-costs/): Figures recently published by CCWater show that the number of non-household complaints in the deregulated water market show no sign of abating. Whilst revealing a marginal improvement from the previous quarter complaints received by the customer watchdog for Q3 were up by more than 20% from the same period last year. Of these more than 70% related to billing and charges.