# Shep Hyken \| Customer Service Expert: Award\-winning Customer Service \& CX Keynote Speaker

> Shep Hyken is the leading authority on customer service and customer experience \(CX\), award\-winning keynote speaker and best\-selling author

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## Pages
- [Customer Service Keynote Speaker](https://hyken.com/speaking/)
- [Customer Service Keynote Speaker](https://hyken.com/)
- [Contact](https://hyken.com/contact/)
- [Satisfied Clients](https://hyken.com/clients/)
- [Top Reasons Customers Leave](https://hyken.com/research-top-reasons-customers-leave/)

## Posts
- [Top 5 Customer Service \& CX Articles for Week of December 15, 2025](https://hyken.com/customer-experience/top-5-customer-service-cx-articles-for-week-of-december-15-2025/)
- [Delivering the Wow in Customer Experience with Richard Fain](https://hyken.com/amazing-business-radio-show/how-royal-caribbean-creates-an-unbelievable-guest-experience/)
- [AI’s Role in Customer Service Transformation with Megan Glasow](https://hyken.com/amazing-business-radio-show/how-the-customer-journey-evolves-with-ai-integration/)
- [Ten AI Customer Service Statistics for 2026 That Will Shape Your CX Strategy](https://hyken.com/customer-service-strategies/ten-ai-customer-service-statistics-for-2026-that-will-shape-your-cx-strategy/)
- [How to Know the True Impact of AI in Customer Service with Jeff Fettes](https://hyken.com/amazing-business-radio-show/balancing-productivity-and-customer-satisfaction-with-automation/)

## Media
- [Good Judgment Is Not In a Policy Manual \- Low Res](https://hyken.com/wp-content/uploads/2026/10/Good-Judgment-Is-Not-In-a-Policy-Manual-Low-Res.jpg)
- [Why Customer Feedback, Trust, and Human Decision\-Making Matter More than Ever with Rachel Orston](https://hyken.com/wp-content/uploads/2026/10/Rachel-Orston-ABR-PHOTO.jpg): Why Customer Feedback, Trust, and Human Decision\-Making Matter More than Ever with Rachel Orston
- [Retention \- Love the Customers You Already Have \- Low Res](https://hyken.com/wp-content/uploads/2026/10/Retention-Love-the-Customers-You-Already-Have-Low-Res.jpg)
- [Turn Every Customer Interaction into a Longterm Relationship with Jeff Helfgott](https://hyken.com/wp-content/uploads/2026/10/Jeff-Helfgott-ABR-PHOTO.jpg):  Turn Every Customer Interaction into a Longterm Relationship with Jeff Helfgott 
- [How to Make a Boring Product \- Toilet Paper \- Exciting \- Low Res](https://hyken.com/wp-content/uploads/2026/09/How-to-Make-a-Boring-Product-Toilet-Paper-Exciting-Low-Res.jpg)

## CTA Block
- [Clients](https://hyken.com/cta-block/clients/)
- [About Shep](https://hyken.com/cta-block/about-shep/)
- [Footer](https://hyken.com/cta-block/footer/)
- [Podcast Subscribe](https://hyken.com/cta-block/podcast-subscribe/)
- [Newsletter Subscription CTA](https://hyken.com/cta-block/newsletter/)

## Testimonials
- [CX Day Mexico](https://hyken.com/testimonials/cx-day-mexico/)
- [CallMiner](https://hyken.com/testimonials/callminer/)
- [Million Dollar Round Table](https://hyken.com/testimonials/million-dollar-round-table/)
- [Data Facts](https://hyken.com/testimonials/data-facts/)
- [Capricorn Group](https://hyken.com/testimonials/capricorn-group/)

## Press
- [307: How Customers Experience AI; with Shep Hyken](https://hyken.com/press/307-how-customers-experience-ai-with-shep-hyken/)
- [Stop Chasing Perfection: Why Consistency Beats Amazement](https://hyken.com/press/stop-chasing-perfection-why-consistency-beats-amazement/)
- [Are Customers Getting Unforgiving? \(The 2026 CX Truth\) with Shep Hyken](https://hyken.com/press/are-customers-getting-unforgiving-the-2026-cx-truth-with-shep-hyken/)
- [Episode 1: Creating Amazing Experiences — with Shep Hyken](https://hyken.com/press/episode-1-creating-amazing-experiences-with-shep-hyken/)
- [Most PGA Tour fans attend one event per year\. How does the brand win that experience?](https://hyken.com/press/most-pga-tour-fans-attend-one-event-per-year-how-does-the-brand-win-that-experience/)

## Books
- [The Convenience Revolution](https://hyken.com/book/the-convenience-revolution/)
- [Be Amazing or Go Home](https://hyken.com/book/be-amazing-or-go-home/)
- [Ten Compelling Reasons to Deliver an Amazing Customer Experience](https://hyken.com/book/moments-of-magic/10-reasons/)
- [Moments of Magic: Conclusion Article Two](https://hyken.com/book/moments-of-magic/chapter-fourteen-conclusion-article-two/)
- [Moments of Magic: Conclusion Article One](https://hyken.com/book/moments-of-magic/chapter-fourteen-conclusion-article-one/)

## Podcasts
- [Achieving Balance Between AI and Human Experience](https://hyken.com/podcast/achieving-balance-between-ai-and-human-experience/)

## Categories
- [Customer Service Strategies](https://hyken.com/category/customer-service-strategies/)
- [Customer Service Training](https://hyken.com/category/customer-service-training/)
- [Internal Customers](https://hyken.com/category/internal-customers/)
- [Marketing](https://hyken.com/category/marketing/)
- [Social Media](https://hyken.com/category/social-media/)

## Tags
- [mobile experience](https://hyken.com/tag/mobile-experience/)
- [customer service mantra](https://hyken.com/tag/customer-service-mantra/)
- [individualize the experience](https://hyken.com/tag/individualize-the-experience/)
- [holiday customer service](https://hyken.com/tag/holiday-customer-service/)
- [crisis management](https://hyken.com/tag/crisis-management/)

## category
- [Exclude](https://hyken.com/testimonials-category/exclude/)

## category
- [Articles](https://hyken.com/press-category/articles/)
- [Radio / Podcasts](https://hyken.com/press-category/radio-podcasts/)
- [TV / Video](https://hyken.com/press-category/tv-video/)
- [Recent](https://hyken.com/press-category/recent/)

## topic
- [Customer Service](https://hyken.com/press-topic/customer-service/)
- [Customer Experience](https://hyken.com/press-topic/creating-a-cx-culture/)

## Topics
- [Guest Posts](https://hyken.com/topic/guest-posts/)
- [Top 5 Roundup](https://hyken.com/topic/top-5-roundup/)
- [Podcast](https://hyken.com/topic/podcast/)
- [Shep’s Weekly Articles](https://hyken.com/topic/sheps-articles/)

## Optional
- [Sitemap index](https://hyken.com/sitemap_index.xml)