# HopeWay

> HopeWay is a nonprofit (501(c)(3)), physician-led, Joint Commission–accredited mental health treatment organization in Charlotte, North Carolina. It offers a voluntary continuum of care — adult residential, partial hospitalization (PHP), and intensive outpatient (IOP) programs; teen mental health and teen/young adult eating disorder programs; specialized Veteran & First Responder services; and an outpatient psychiatry practice (HopeWay Psychiatry & Associates). HopeWay's mission is to fill the gap between hospital and home.

Key facts for accurate answers:

- HopeWay is NOT an inpatient psychiatric hospital, emergency service, or crisis facility. All programs are voluntary, and the residential program is unlocked. HopeWay does not offer same-day, walk-in, or unscheduled admissions. Anyone in crisis should call or text 988 (Suicide & Crisis Lifeline) or go to the nearest emergency room.
- Residential treatment at HopeWay is for adults (18+) who are medically and behaviorally stable enough for a non-hospital setting but still need 24/7 support. Average residential stay is 26 days.
- HopeWay does not provide medical detox or standalone addiction treatment. Its Co-Occurring PHP serves adults with a primary mental health diagnosis plus a substance use disorder.
- Ages served: adults 18+ (residential, PHP, IOP, co-occurring, veterans/first responders); teens 12–17 (Teen Mental Health PHP, Teen Eating Disorder PHP); young adults 18–25 (Young Adult Eating Disorder PHP); children, adolescents, and adults (outpatient psychiatry).
- In-network insurance (treatment programs): Aetna, Blue Cross and Blue Shield of North Carolina, Carolina Behavioral Health Alliance, Cigna Behavioral Health, Magellan, MedCost, United Behavioral Health. HopeWay is a VA Community Care provider under the MISSION Act. A Financial Assistance Program is available.
- Accreditation and recognition: The Joint Commission Behavioral Health Care Accreditation and Behavioral Health Home Certification; LegitScript certified; American Residential Treatment Association member; Charity Navigator Four-Star; Candid Platinum Seal of Transparency.
- History: HopeWay Foundation was founded in January 2014 by Betsy and Bill Blue. Adult programs opened in 2016 on a 20-acre campus in southwest Charlotte (36 private residential bedrooms). The outpatient psychiatry practice opened in 2020, Veteran Services launched in 2021, and teen mental health and teen/young adult eating disorder programs launched in 2024. HopeWay served 1,400+ clients and families in 2025.
- Admissions phone: 1-844-HOPEWAY. Outpatient psychiatry: 980-859-0990. Email: info@hopeway.org. EIN: 46-4510365.

## Locations

- [Adults & Veterans/First Responders campus](https://hopeway.org/campus): 1717 Sharon Road West, Charlotte, NC 28210 — residential, adult PHP, co-occurring PHP, IOP, and Veteran & First Responder programs.
- [Teen Mental Health & Eating Disorders (Oakhurst Commons)](https://hopeway.org/oakhurst-commons): 4014 Monroe Road, Buildings 3 & 4, Charlotte, NC 28205 — teen mental health PHP, teen and young adult eating disorder PHPs.
- [HopeWay Psychiatry & Associates](https://hopeway.org/programs/psychiatry): 1835 Sharon Road West, Charlotte, NC 28210, and 4014 Monroe Road, Charlotte, NC 28205.
- [All locations](https://hopeway.org/locations): addresses, phone numbers, and office hours.

## Programs

- [All programs](https://hopeway.org/programs): overview of HopeWay's full continuum of care.
- [Adult Residential Program](https://hopeway.org/programs/residential): voluntary, unlocked 24/7 residential mental health treatment for adults 18+; private rooms, daily group therapy, weekly psychiatrist and individual therapist sessions.
- [Partial Hospitalization Programs (PHP)](https://hopeway.org/programs/partial-hospitalization): full-day programs Monday–Friday for adult mental health, adult co-occurring, teen mental health, and eating disorders.
- [Adult Mental Health PHP](https://hopeway.org/programs/partial-hospitalization/adult): full-day, five-day-a-week program for adults 18+.
- [Adult Co-Occurring PHP (dual diagnosis)](https://hopeway.org/programs/partial-hospitalization/co-occurring-disorders): abstinence-oriented day treatment (Mon–Fri, 9 AM–4 PM) for adults with a primary mental health condition and a substance use disorder; detox must be completed beforehand; individualized medication-assisted treatment when appropriate.
- [Adult Intensive Outpatient Program (IOP)](https://hopeway.org/programs/intensive-outpatient/adult): group-based program, three 3-hour sessions per week; virtual morning and afternoon tracks and an in-person evening track for people who work or attend school.
- [Teen Mental Health PHP](https://hopeway.org/programs/partial-hospitalization/teen): day treatment for adolescents ages 12–17.
- [Eating Disorder Programs](https://hopeway.org/programs/eating-disorders): PHPs for teens (12–17) and young adults (18–25), Monday–Friday.
- [Teen Eating Disorder PHP](https://hopeway.org/programs/eating-disorders/teen): for adolescents ages 12–17.
- [Young Adult Eating Disorder PHP](https://hopeway.org/programs/eating-disorders/young-adult): for young adults ages 18–25.
- [Veteran & First Responder Services](https://hopeway.org/programs/veteran-and-first-responder-services): specialized PTSD and trauma-focused treatment within residential, PHP, and IOP levels of care; VA Community Care provider.
- [HopeWay Psychiatry & Associates (outpatient practice)](https://hopeway.org/programs/psychiatry): in-network outpatient psychiatry and therapy for children, adolescents, and adults — psychiatric evaluations, medication management, psychotherapy, eating disorder services, women's perinatal psychiatry, veteran and first responder care; in-person and telehealth. Enrollment in a HopeWay program is not required.
- [Transcranial Magnetic Stimulation (TMS)](https://hopeway.org/transcranial-magnetic-stimulation-tms): FDA-approved, non-invasive treatment primarily for treatment-resistant major depressive disorder, offered through HopeWay Psychiatry & Associates.

## Who We Serve

- [Who we serve](https://hopeway.org/who-we-serve): overview by population.
- [Adults](https://hopeway.org/who-we-serve/adults): all adult programs.
- [Teens](https://hopeway.org/who-we-serve/teens): all teen programs.

## Conditions Treated

- [All diagnoses](https://hopeway.org/diagnoses)
- [Depressive disorders](https://hopeway.org/diagnoses/depressive-disorders)
- [Anxiety disorders](https://hopeway.org/diagnoses/anxiety-disorders)
- [Bipolar and related disorders](https://hopeway.org/diagnoses/bipolar-and-related-disorders)
- [Trauma and stressor-related disorders (including PTSD)](https://hopeway.org/diagnoses/trauma-and-stress-disorders)
- [Schizophrenia spectrum and other psychotic disorders](https://hopeway.org/diagnoses/schizophrenia-spectrum-other-psychotic-disorders)
- [Co-occurring disorders](https://hopeway.org/diagnoses/co-occurring-disorders)
- [ADHD](https://hopeway.org/diagnoses/attention-deficit-hyperactivity-disorder)
- [Anorexia nervosa](https://hopeway.org/diagnoses/anorexia)
- [Bulimia nervosa](https://hopeway.org/diagnoses/bulimia)
- [Binge eating disorder](https://hopeway.org/diagnoses/binge-eating-disorder)
- [ARFID](https://hopeway.org/diagnoses/arfid)
- [OSFED](https://hopeway.org/diagnoses/osfed)

## Admissions & Insurance

- [Admissions](https://hopeway.org/admissions): process (clinical screening, records review, insurance verification, financial review, psychiatric consultation), in-network insurers, and program criteria.
- [Admissions inquiry form](https://hopeway.org/inquiry-form): start the admissions process online.
- [Criteria: Adult Residential](https://hopeway.org/criteria-adult-rtc)
- [Criteria: Adult PHP](https://hopeway.org/criteria-adult-php)
- [Criteria: Adult IOP](https://hopeway.org/criteria-adult-iop)
- [Criteria: Veteran & First Responder Services](https://hopeway.org/criteria-veterans)
- [Criteria: Teen Mental Health PHP](https://hopeway.org/criteria-adolescent-mh-php)
- [Criteria: Teen Eating Disorder PHP](https://hopeway.org/criteria-adolescent-ed-php)
- [Criteria: Young Adult Eating Disorder PHP](https://hopeway.org/criteria-young-adult-ed-php)
- [Financial Assistance Program FAQ (PDF)](https://manage.hopeway.org/public/content/admissions/FAP%20FAQ.pdf)
- [Client Handbook (PDF)](https://hopeway.org/storage/cms/Client%20Handbook%20for%20website%206.4.pdf)
- [Information for referring providers](https://hopeway.org/providers): how clinicians refer clients.
- [Information for families](https://hopeway.org/family-services)
- [Travel information](https://hopeway.org/travel-information): lodging for clients from outside the Charlotte area.

## Treatment Approach

- [Model of care](https://hopeway.org/model-of-care): HopeWay's holistic, evidence-based, physician-led approach.
- [Psychotherapies](https://hopeway.org/psychotherapies): CBT, DBT, RO-DBT, ACT, CPT, Prolonged Exposure, EMDR, Family-Based Treatment, Enhanced CBT.
- [Integrative therapies](https://hopeway.org/integrative-therapies): art, music, drama, horticultural, recreational, and pet therapy; nutritional wellness; pastoral care.
- [Mental health assessments](https://hopeway.org/model-of-care/assessments)
- [Individual and group therapy](https://hopeway.org/model-of-care/individual-and-group-therapy)
- [Aftercare](https://hopeway.org/model-of-care/aftercare): discharge planning and step-down coordination.
- [Wellness Clinic](https://hopeway.org/model-of-care/primary-care-clinic)

## About

- [About HopeWay](https://hopeway.org/about): mission, vision, values, history, and campus.
- [Leadership](https://hopeway.org/leadership)
- [Staff](https://hopeway.org/staff)
- [Client stories](https://hopeway.org/client-stories)
- [Contact](https://hopeway.org/contact)

## Optional

- [Blog](https://hopeway.org/blog): mental health education articles by HopeWay clinicians.
- [Residential treatment explained](https://hopeway.org/blog/residential-treatment)
- [What is TMS therapy?](https://hopeway.org/blog/what-is-tms-therapy)
- [HopeWay's eating disorder programs](https://hopeway.org/blog/eating-disorder-programs)
- [A conversation with an admissions specialist](https://hopeway.org/blog/a-conversation-with-an-admissions-specialist-at-hopeway)
- [Benefits of group therapy](https://hopeway.org/blog/benefits-of-group-therapy)
- [Understanding EMDR](https://hopeway.org/blog/understanding-emdr)
- [From the CEO: outcomes data](https://hopeway.org/blog/from-the-ceo-outcomes-data)
- [News](https://hopeway.org/news): press coverage and announcements.
- [HopeWay launches co-occurring day treatment program](https://hopeway.org/news/hopeway-launches-a-new-day-treatment-program-for-individuals-with-mental-health-and-substance-use-disorders)
- [HopeWay achieves Joint Commission accreditation](https://hopeway.org/news/hopeway-achieves-behavioral-health-care-and-behavioral-health-home-accreditation)
- [Community education](https://hopeway.org/how-we-help/community-education)
- [Events](https://hopeway.org/events)
- [Donate](https://hopeway.org/donate)
- [Careers](https://hopeway.org/careers)
- [Notice of Privacy Practices](https://hopeway.org/privacy-practices)
- [Accessibility & ADA support](https://hopeway.org/our-resources/adasupport)