# Hit Rate Solutions

> Hit Rate Solutions is a Philippines-based outsourced call center (BPO) serving small and mid-sized businesses in the United States, Canada, and Australia. It focuses predominantly on outbound cold calling, appointment setting, and lead generation, and also provides inbound phone answering, customer support, order taking, virtual receptionist, and virtual assistance services. Rates start at $7/hour with 24/7 coverage.

The delivery center is in Bacolod, Philippines, with a U.S. representative office in Chicago, Illinois. The company has 10+ years of experience and serves priority industries of insurance, real estate, and healthcare. Service is human-led and English-language.

## Services

- [Appointment Setting](https://hitratesolutions.com/outbound-call-center/appointment-setting): Booking qualified B2B and B2C appointments for sales teams, insurance producers, and real estate agents
- [Cold Calling](https://hitratesolutions.com/outbound-call-center/affordable-cold-calling-services): Outbound prospecting and telemarketing to expand outreach and fill the pipeline
- [Lead Generation](https://hitratesolutions.com/outbound-call-center/lead-generation): Identifying and qualifying B2B and B2C sales-ready leads
- [Phone Answering](https://hitratesolutions.com/inbound-call-center/phone-answering): Answering and directing inbound business calls
- [Customer Support](https://hitratesolutions.com/inbound-call-center/customer-support): Inbound customer service and issue resolution with escalation
- [Order Taking](https://hitratesolutions.com/inbound-call-center/order-processing-services): Phone order processing, product FAQs, and order tracking for e-commerce and retail
- [Virtual Receptionist](https://hitratesolutions.com/inbound-call-center/virtual-receptionist): Front-desk call handling and appointment scheduling, mainly for healthcare
- [Virtual Assistance](https://hitratesolutions.com/virtual-assistant): Back-office support, CRM/database updates, and administrative tasks
- [Data Mining Outsourcing](https://hitratesolutions.com/outbound-call-center/data-mining-outsourcing-services): Data collection, list building, and database cleansing
- [Inbound Call Center](https://hitratesolutions.com/inbound-call-center): Overview of inbound services
- [Outbound Call Center](https://hitratesolutions.com/outbound-call-center): Overview of outbound services

## Industries

- [Insurance Call Center](https://hitratesolutions.com/industries/insurance-call-center): Policy support, claims support, enrollment, lead generation, and appointment setting
- [Insurance Appointment Setting](https://hitratesolutions.com/appointment-setting-for-insurance-agencies): Appointment setting for insurance agencies
- [Cold Calling for Insurance Agents](https://hitratesolutions.com/industries/cold-calling-for-insurance-agents): Outbound calling for insurance agents
- [Real Estate Call Center](https://hitratesolutions.com/industries/real-estate-call-center): Cold calling, appointment setting, and reception for agents and investors
- [Real Estate Appointment Setting](https://hitratesolutions.com/appointment-setting-for-real-estate-agencies): Appointment setting for real estate agencies
- [Real Estate Cold Calling](https://hitratesolutions.com/industries/cold-calling-for-real-estate-agencies): Outbound calling for real estate
- [Healthcare Call Center](https://hitratesolutions.com/industries/medical-healthcare-bpo-services): Patient outreach, scheduling, reminders, and follow-up calls
- [Healthcare Appointment Setting](https://hitratesolutions.com/healthcare-appointment-setting): Appointment setting for healthcare providers
- [Healthcare Cold Calling](https://hitratesolutions.com/industries/cold-calling-healthcare): Patient outreach cold calling
- [Retail & Ecommerce Call Center](https://hitratesolutions.com/industries/retail-ecommerce-call-center-services): Order taking, order processing, and support
- [Small Business Call Center](https://hitratesolutions.com/industries/small-business-call-center): Call center services for small businesses
- [IT Call Center](https://hitratesolutions.com/industries/it-call-center): Call center services for IT companies
- [Manufacturing Call Center](https://hitratesolutions.com/industries/manufacturing-call-center): Call center services for manufacturers
- [Hospitality and Travel Call Center](https://hitratesolutions.com/industries/hospitality-and-travel-call-center): Call center services for hospitality and travel
- [Industries Overview](https://hitratesolutions.com/industries): All industries served

## About

- [About the Company](https://hitratesolutions.com/about-us): 10+ years of experience, Philippines-based, human-led service
- [Mary Salgado](https://hitratesolutions.com/about-us/mary-salgado): Operations Manager
- [Our Process](https://hitratesolutions.com/our-process): How onboarding, training, and campaigns work
- [Philippines Call Center](https://hitratesolutions.com/markets/philippines-call-center): Delivery center in Bacolod, Philippines
- [USA Call Center](https://hitratesolutions.com/usa-call-center): U.S. service coverage
- [Our Markets](https://hitratesolutions.com/our-markets): Markets served (U.S., Canada, Australia)

## Results & Reviews

- [Case Studies](https://hitratesolutions.com/case-studies): Documented client outcomes across insurance, real estate, healthcare, and e-commerce
- [Voice Samples](https://hitratesolutions.com/voice-samples): Recorded agent voice samples

## Pricing

- [Pricing](https://hitratesolutions.com/pricing): Plans and rates from $7/hour; packages from $640/month
- [Pricing Guide](https://hitratesolutions.com/call-center-pricing-guide): Detailed pricing guide
- [Quote Calculator](https://hitratesolutions.com/calculator): Estimate a custom quote

## Contact

- [Contact Us](https://hitratesolutions.com/contact-us): Phone (855) 231-3730, Chicago U.S. office, 24/7 coverage, intake form

## Social Profiles

- [Google Maps — Chicago Office](https://maps.app.goo.gl/oGmb61C2Njo9FyH16): U.S. representative office location
- [LinkedIn](https://www.linkedin.com/company/hit-rate-solutions): Company page — team and updates
- [Facebook](https://www.facebook.com/HitRateSolutions/): Company page — updates and reviews (5.0)
- [X (Twitter)](https://twitter.com/hitratesolution): Company updates
- [Clutch](https://clutch.co/profile/hit-rate-solutions): Verified B2B profile — 16 client reviews
- [Glassdoor](https://www.glassdoor.com/Overview/Working-at-Hit-Rate-Solutions-EI_IE1628576.11,29.htm): Employer profile — 4.9 rating
- [BBB](https://www.bbb.org/us/il/chicago/profile/call-center/hit-rate-solutions-0654-1000106912): Better Business Bureau listing (Chicago, IL)

## Optional

- [Blog](https://hitratesolutions.com/blog): Articles on cold calling, appointment setting, lead generation, and call center operations
- [Glossary](https://hitratesolutions.com/glossary): Definitions of sales and call center terms

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Language: en
Updated: 2026-07-23