# HelpSquad Health

> Virtual Medical Assistants. Managed by us. Accountable to you.

HelpSquad Health is a healthcare AI-enabled BPO based in PA, serving healthcare practices across the United States with vetted, HIPAA-certified virtual assistants and call-center teams. Content is editorial and operational: playbooks, client stories, and practice-ops guides.

Contact: info@helpsquad.com · 877-775-3667

## Core pages

- [Homepage](https://helpsquad.com/): what HelpSquad Health does and who it serves.
- [Pricing](https://helpsquad.com/pricing/): published hourly rates for back office, patient-facing, and managed teams.
- [Industries](https://helpsquad.com/industries/): industries beyond healthcare we serve.
- [About](https://helpsquad.com/about/): mission, history, and service model.
- [Careers](https://helpsquad.com/careers/): how we hire and pre-qualify the top 3% of applicants.
- [Contact](https://helpsquad.com/contact/): ways to reach the team.

## Healthcare specialties

- [Gastroenterology](https://helpsquad.com/specialties/gastroenterology/): GI-trained teams for procedure scheduling and pre-auth work.
- [Endocrinology](https://helpsquad.com/specialties/endocrinology/): Diabetes management support and specialty endocrine workflows.
- [ABA Therapy](https://helpsquad.com/specialties/aba-therapy/): Authorization management and scheduling for ABA and autism services.

## Top blog categories

- [Customer Service](https://helpsquad.com/blog/category/customer-service/) (269 posts): Foundational customer service practice: ticket workflows, tone, escalation, metrics, and service recovery.
- [Virtual Assistants](https://helpsquad.com/blog/category/virtual-assistants/) (228 posts): Hiring and managing virtual assistants: scopes of work, onboarding, tooling, and the line between VA and full employee.
- [Healthcare](https://helpsquad.com/blog/category/healthcare/) (194 posts): HIPAA-compliant outsourcing for medical practices: patient communication, scheduling, billing, and EHR support.
- [HelpSquad](https://helpsquad.com/blog/category/helpsquad/) (193 posts): News, product updates, and behind-the-scenes posts from the HelpSquad team.
- [Blog](https://helpsquad.com/blog/category/blog/) (148 posts): Blog index
- [Virtual Receptionists](https://helpsquad.com/blog/category/virtual-receptionists/) (123 posts): Always-on remote receptionists handling inbound calls for small businesses, medical offices, and professional services.
- [Business Process Outsourcing](https://helpsquad.com/blog/category/business-process-outsourcing/) (115 posts): Strategy and operations for outsourcing entire business functions: pricing models, vendor selection, SLAs, and transition risk.
- [Customer Service Outsourcing Guide](https://helpsquad.com/blog/category/customer-service-outsourcing-guide/) (102 posts): Practical playbooks for outsourcing customer service, from first RFP through steady-state operations.
- [Small Business](https://helpsquad.com/blog/category/small-business/) (96 posts): Operations, customer support, and growth tactics for small and owner-led businesses.
- [Marketing and media](https://helpsquad.com/blog/category/marketing-and-media/) (69 posts): Content, SEO, and paid-channel coverage for agencies and media companies.

## Recent blog posts (25 of 472)

- [eClinicalWorks Front Office Guide: Training, Billing and What to Hand to a VA](https://helpsquad.com/blog/eclinicalworks-front-office-guide-training-billing-and-what-to-hand-to-a-va/): Good eClinicalWorks training teaches your own setup, makes insurance verification before every visit a measured task, and hands scheduling, eligibility checks a
- [Patient Appointment Reminders: Text vs Call vs Automated](https://helpsquad.com/blog/patient-appointment-reminders-text-vs-call-vs-automated/): Use automated text reminders for routine confirmations, staff phone calls for unconfirmed or complex patients, and automated voice for landline households, with
- [Dermatology Billing and Coding: Medical vs Cosmetic](https://helpsquad.com/blog/dermatology-billing-and-coding-medical-vs-cosmetic/): Dermatology coding turns on documentation. Purpose decides medical versus cosmetic; lesion size, anatomical site and a separately identifiable E/M under modifie
- [The Medicare 8-Minute Rule for Physical Therapy](https://helpsquad.com/blog/the-medicare-8-minute-rule-for-physical-therapy/): Medicare's 8-minute rule sets timed therapy units for Part B outpatient visits: add every timed minute, divide by 15, and bill one more unit only when 8 or more
- [Dental Answering Service: Costs, Features, and How to Choose](https://helpsquad.com/blog/dental-answering-service-costs-features-and-how-to-choose/): A dental answering service is worth paying for only if its agents triage pain, verify insurance and book the visit on the first call. Price per call matters les
- [How to Start a Therapy Private Practice: The 2026 Admin Setup Guide](https://helpsquad.com/blog/how-to-start-a-therapy-private-practice-the-2026-startup-guide/): The admin side of starting a therapy private practice: get an independent license, form an entity, obtain an NPI, begin credentialing early, pick private pay or
- [Best Medical Answering Services in 2026: Ranked and Compared](https://helpsquad.com/blog/best-medical-answering-services-in-2026-ranked-and-compared/): HelpSquad ranks first among 2026 medical answering services because its dedicated, HIPAA-compliant agents answer for one practice only, work inside its systems 
- [Therapy Cancellation Policy: A Free Template and How to Enforce It](https://helpsquad.com/blog/therapy-cancellation-policy-a-free-template-and-how-to-enforce-it/): A therapy cancellation policy works when it names the notice window, fee and exceptions in writing, gets signed at intake, and applies equally to every client.
- [What Is a Good Faith Estimate? The No Surprises Act Rules Every Therapy Practice Needs](https://helpsquad.com/blog/what-is-a-good-faith-estimate-the-no-surprises-act-rules-every-therapy-practice-needs/): A Good Faith Estimate is the written, itemized cost estimate the No Surprises Act requires providers to give uninsured and self-pay clients before scheduled, no
- [HIPAA Compliant Call Center? Ask Which AI Tools Hear Your Calls](https://helpsquad.com/blog/hipaa-compliant-call-center-ask-which-ai-tools-hear-your-calls/): A HIPAA compliant call center means that every party hearing or storing your patient calls has signed a business associate agreement (BAA), not just the call ce
- [TMS and Spravato Prior Authorization: What Payers Require in 2026](https://helpsquad.com/blog/tms-and-spravato-prior-authorization-what-payers-require-in-2026/): For TMS, most major payers require documentation of three failed antidepressant medication trials , each lasting at least six weeks at therapeutic dose, plus an
- [Medical Record Abstraction: What a Virtual Assistant Can Do](https://helpsquad.com/blog/medical-record-abstraction-what-a-virtual-assistant-can-do/): A trained, non-clinical virtual assistant can safely perform medical record abstraction for the most common administrative use cases: pulling demographics, insu
- [Patient Reactivation: Filling the Schedule From Your Own List](https://helpsquad.com/blog/patient-reactivation-filling-the-schedule-from-your-own-list/): Patient reactivation is the process of identifying patients already in your practice management system who have lapsed in care and using structured outreach to 
- [Medical Virtual Assistant Course: A Free 10-Week Study Plan](https://helpsquad.com/blog/medical-virtual-assistant-course/): There is no official medical virtual assistant course. This is the curriculum employers screen against, sequenced over ten weeks, with the free version of every
- [Dental Billing Process & Guidelines: Cross-Billing & Claims](https://helpsquad.com/blog/dental-billing-process-guidelines-cross-billing-claims/): Dental billing is the process of submitting claims to dental and, when procedures qualify, medical insurance to collect payment for dental services.
- [Medical Virtual Assistant Certification: What Practices Screen For](https://helpsquad.com/blog/medical-virtual-assistant-certification-what-practices-screen-for/): No certification is required to work as a medical virtual assistant, and no official licensing body regulates the role. Employers screen for practical skills: t
- [Medical Answering Service for After Hours Calls: What It Covers and What It Costs](https://helpsquad.com/blog/medical-answering-service-for-after-hours-calls-what-it-covers-and-what-it-costs/): A medical answering service for after-hours calls connects patients to trained agents who follow your documented escalation protocols. Urgent clinical issues go
- [Healthcare Front Desk Outsourcing: Which Tasks Transfer and Which Do Not](https://helpsquad.com/blog/healthcare-front-desk-outsourcing-which-tasks-transfer-and-which-do-not/)
- [Is an Offshore Virtual Assistant HIPAA Compliant?](https://helpsquad.com/blog/is-an-offshore-virtual-assistant-hipaa-compliant/)
- [Chiropractic Virtual Assistants: What They Handle, What Stays In-House](https://helpsquad.com/blog/chiropractic-virtual-assistants-what-they-handle-what-stays-in-house/)
- [Healthcare Outsourcing ROI Calculator: 5-Step Framework](https://helpsquad.com/blog/how-to-calculate-the-true-roi-of-healthcare-outsourcing-a-5-step-framework/): Most practices model outsourcing ROI against salary alone and miscount the real return. This 5-step framework builds a defensible number before you sign a vendo
- [How to Get Physician Partners to Approve Outsourcing](https://helpsquad.com/blog/how-to-get-physician-partners-to-approve-outsourcing/): The short answer: To get physician partners to approve outsourcing, address their three primary objections before they voice them: compliance risk, financial op
- [Virtual Medical Scribe: Role, Benefits, and Workflow](https://helpsquad.com/blog/virtual-medical-scribe-role-benefits-and-workflow/): A virtual medical scribe is a remote professional who documents patient visits into the EHR in real time, freeing the clinician to focus on care. The Oregon Hea
- [Medical Claim Timely Filing Limits: Your AR Backlog Has an Expiration Date](https://helpsquad.com/blog/medical-claim-timely-filing-limits-your-ar-backlog-has-an-expiration-date/): A timely filing limit is a hard deadline set by each payer for when a claim must be submitted after the date of service. Medicare allows exactly one year (365 d
- [Filipino Virtual Assistants: A Medical Practice Hiring Guide](https://helpsquad.com/blog/filipino-virtual-assistants-a-medical-practice-hiring-guide/): The difference between an $8 an hour Filipino medical VA and a $4 one comes down to whether the BAA and the access controls existed before anyone opened a patie

## Optional

- [Full content index](https://helpsquad.com/llms-full.txt): every blog post, specialty page, and migrated static page with summary.
- [RSS feed](https://helpsquad.com/feed.xml): machine-readable feed of latest content.
- [XML sitemap](https://helpsquad.com/sitemap.xml): canonical URL list with last-modified dates.