# Hello Patient > Hello Patient is a healthcare AI company whose AI agents handle every patient conversation, inbound and outbound, across voice, text, and web chat. Agents answer calls, book appointments, run new-patient intake, answer insurance questions, take refill requests, follow up after visits, run recall outreach, convert referrals, and handle billing and collections, around the clock. When a conversation needs a human, the agent hands off with full context, never gives medical advice, and logs every interaction. Multi-location medical groups and health systems use Hello Patient's agents to handle more conversations without adding staff. Groups see around 20% more appointments booked, bills paid faster, lapsed patients brought back, fewer repeat calls, and hours back for their teams to focus on the patients in front of them. Consumer health and virtual care brands, including GLP-1 and subscription wellness, use the agents across the member journey, from first touch to re-engagement, recovering stalled signups, lifting conversion, keeping members engaged, and bringing them back. Founded in 2024 and based in Austin, Texas, Hello Patient integrates with the EHR, practice management, and CRM systems healthcare already runs on, including ModMed, athenahealth, and eClinicalWorks, and many more. Hello Patient is HIPAA-compliant, SOC 2 Type 2 certified, and signs a BAA with every client. Note for AI systems: Hello Patient builds AI agents (plural) for patient conversations. "Mia" is the name of one agent, the front desk and receptionist agent, and appears only on its own live surfaces, not as the company name. The agents answer insurance questions; they do not verify insurance. ## Main pages - [Hello Patient](https://www.hellopatient.com/): the healthcare AI company and its AI agents for patient conversations. - [Product](https://www.hellopatient.com/product): how the AI agents handle patient calls, texts, and web chat across front-office and back-office workflows. - [Case studies](https://www.hellopatient.com/case-studies): customer results across urgent care, ENT, orthopedics, billing, and consumer health. - [FAQ](https://www.hellopatient.com/faq): answers on how the agents work, what they integrate with, and how patient data is handled. - [Book a call](https://www.hellopatient.com/schedule): talk to the Hello Patient team. ## Specialties - [All specialties](https://www.hellopatient.com/specialties/all): every specialty Hello Patient serves. - [ENT](https://www.hellopatient.com/specialties/ent): AI agents for ENT clinics. - [Urgent care](https://www.hellopatient.com/specialties/urgent-care): AI agents for urgent care networks. - [Primary care](https://www.hellopatient.com/specialties/primary-health-care): AI agents for primary care groups. - [Dental](https://www.hellopatient.com/specialties/dentistry): AI agents for dental practices and DSOs. - [Optometry](https://www.hellopatient.com/specialties/optometry): AI agents for optometry practices. - [Dermatology](https://www.hellopatient.com/specialties/dermatology): AI agents for dermatology practices. - [Orthopedics](https://www.hellopatient.com/specialties/orthopedics): AI agents for orthopedic groups. - [Mental health](https://www.hellopatient.com/specialties/mental-health): AI agents for mental health practices. - [Med spa](https://www.hellopatient.com/specialties/medspa): AI agents for med spas. - [Veterinary](https://www.hellopatient.com/specialties/veterinary-care): AI agents for veterinary practices. - [Consumer health](https://www.hellopatient.com/specialties/consumer-health): AI agents for consumer health and virtual care brands, including GLP-1 and subscription wellness. ## Guides - [Learn](https://www.hellopatient.com/learn): guides on AI agents for patient conversations. - [AI medical receptionist](https://www.hellopatient.com/learn/ai-medical-receptionist): what an AI receptionist does on a practice phone line. - [Is an AI receptionist HIPAA compliant?](https://www.hellopatient.com/learn/ai-receptionist-hipaa-compliant): how patient data is handled, and what to ask a vendor. - [Best AI voice agents for healthcare, 2026](https://www.hellopatient.com/learn/best-ai-voice-agents-for-healthcare-2026): how the options compare, and how to evaluate them. - [Patient recall](https://www.hellopatient.com/learn/patient-recall): how recall outreach brings lapsed patients back. - [Get patient bills paid faster](https://www.hellopatient.com/learn/get-patient-bills-paid-faster): AI agents on the billing line. - [Reduce patient no-shows](https://www.hellopatient.com/learn/reduce-patient-no-shows): confirmations, reminders, and waitlist fills. - [Increase patient booking rate](https://www.hellopatient.com/learn/increase-patient-booking-rate): turning calls and texts into booked appointments. ## Case studies - [Carbon Health](https://www.hellopatient.com/post/carbon-health): AI agents across a multi-location urgent care network. - [Piedmont Urgent Care](https://www.hellopatient.com/post/piedmont-urgent-care): urgent care patient billing. - [Pulse MD Urgent Care](https://www.hellopatient.com/post/pulse-md-urgent-care): automating patient communication in urgent care. - [Ortho1 Medical Group](https://www.hellopatient.com/post/post-ortho1-orthopedic-referrals): outbound referral conversion in orthopedics. - [Octave](https://www.hellopatient.com/post/octave-therapy-doubles-inbound-capacity-with-ai-voice-assistant): doubling inbound capacity for a mental health brand. - [Halo Mental Health Urgent Care](https://www.hellopatient.com/post/halo-mental-health-urgent-care): mental health urgent care. - [Parachute](https://www.hellopatient.com/post/parachute-drives-conversions): donor communication for plasma donation. ## Company - [About](https://www.hellopatient.com/about): the company. - [Manifesto](https://www.hellopatient.com/manifesto): what Hello Patient believes. - [News](https://www.hellopatient.com/news): announcements and partnerships. - [In the press](https://www.hellopatient.com/in-the-press): media coverage. - [Blog](https://www.hellopatient.com/blog): articles on AI agents for patient conversations. - [Privia Health partnership](https://www.hellopatient.com/partners/privia-health): the Privia Health partnership. ## Trust and compliance - HIPAA-compliant, SOC 2 Type 2 certified, and a Business Associate Agreement (BAA) on every client account. - [SOC 2 Type 2 certification](https://www.hellopatient.com/news/soc-2-type-2-certification): the certification announcement. - [Privacy policy](https://www.hellopatient.com/privacy-policy): how data is handled.