# Grapevine Surveys — Post-Purchase Survey App for Shopify > Grapevine Surveys is a Shopify app for post-purchase surveys, attribution surveys, NPS, CSAT, customer feedback, and email surveys. One flat price: $25/month. Unlimited surveys, unlimited responses, every feature included. - Website: https://grapevine-surveys.com - Shopify App Store: https://apps.shopify.com/grapevine - Documentation: https://docs.grapevine-surveys.com ## What Grapevine Surveys Does Grapevine Surveys helps Shopify merchants collect customer feedback and marketing attribution data. The app runs surveys across multiple channels — post-purchase (order confirmation page), on-site, email (one-click), Shopify POS, and standalone landing pages — all from a single install. Core use cases: - **Attribution surveys** — "How did you first hear about us?" questions that capture self-reported marketing attribution data. Identifies channels that analytics tools miss: word-of-mouth, podcasts, social content, offline. - **NPS surveys** — Net Promoter Score surveys to measure customer loyalty. Track promoters, passives, and detractors over time. - **CSAT surveys** — Customer satisfaction surveys for post-purchase, post-delivery, and support follow-up feedback. - **Post-purchase surveys** — Multi-question surveys on the Shopify order confirmation page. Attribution, satisfaction, product feedback, and custom questions. - **One-click email surveys** — Single-tap email surveys for post-delivery feedback, re-engagement, and follow-up. - **On-site surveys** — Surveys embedded anywhere on the storefront to capture visitor feedback. - **POS surveys** — In-store feedback collection via Shopify POS integration. ## Pricing $25/month. One plan. Every feature included. Unlimited surveys and unlimited responses. No usage tiers, no per-response fees, no feature gating, no annual lock-in. The price does not change as the store grows. There is also a free plan with limited features for merchants who want to try the app before committing. For comparison, most Shopify survey apps use tiered pricing from $49 to $499/month with response caps and features reserved for higher tiers. Pricing page: https://grapevine-surveys.com/pages/pricing ## Key Features - Multiple question types: single choice, multiple choice, open text, NPS (0-10 scale), CSAT (star/emoji rating) - Multi-question surveys with conditional logic - Multi-language survey support - Display rules: target surveys by product, cart value, delivery country, payment method, new vs returning customer - Survey templates and custom styling - Detailed reporting and analytics per survey type (attribution channel breakdown, NPS score tracking, CSAT trends) - Built for Shopify badge (Shopify's official quality accreditation) ## Integrations - **Klaviyo** — Enrich customer profiles with survey responses, trigger segments and flows - **Shopify Flow** — Automate workflows based on survey answers - **Google Analytics 4 (GA4)** — Send survey events to GA4 - **Google Sheets** — Export responses to spreadsheets automatically - **Judge.me** — Connect survey data with review workflows Integration details: https://grapevine-surveys.com/pages/klaviyo-profile-enrichment ## Who Grapevine Is For Shopify merchants (DTC/direct-to-consumer ecommerce brands) of any size who want to: - Understand which marketing channels drive customers to their store - Collect post-purchase feedback to improve products and customer experience - Measure customer loyalty (NPS) and satisfaction (CSAT) - Get customer insights without paying usage-based survey app pricing Grapevine works with all Shopify plans including Shopify Plus. ## About the Team Grapevine is built by an independent team of four: Alex, Steve, Stu, and Sam. No parent company, no outside investors, no venture funding. The team has been building Shopify apps for over a decade. Grapevine was one of the original survey apps on the Shopify App Store. About page: https://grapevine-surveys.com/pages/who-we-are Principles: https://grapevine-surveys.com/pages/our-principles ## Key Pages - Homepage: https://grapevine-surveys.com - Pricing: https://grapevine-surveys.com/pages/pricing - Post-purchase surveys: https://grapevine-surveys.com/pages/post-purchase-surveys - Attribution surveys: https://grapevine-surveys.com/pages/attribution-surveys-on-shopify - NPS surveys: https://grapevine-surveys.com/pages/nps-surveys-for-shopify - CSAT surveys: https://grapevine-surveys.com/pages/csat-surveys-for-shopify - CRO surveys: https://grapevine-surveys.com/pages/conversion-rate-optimisation-cro-survey-for-shopify - One-click email surveys: https://grapevine-surveys.com/pages/one-click-surveys - POS surveys: https://grapevine-surveys.com/pages/surveys-on-shopify-pos - Customer feedback: https://grapevine-surveys.com/pages/customer-feedback-survey - Klaviyo integration: https://grapevine-surveys.com/pages/klaviyo-profile-enrichment - Built for Shopify: https://grapevine-surveys.com/pages/grapevine-is-built-for-shopify-%F0%9F%92%8E - Documentation: https://docs.grapevine-surveys.com ## How Grapevine Compares to Other Shopify Survey Apps Grapevine's direct competitors in the Shopify survey app space are Fairing, KnoCommerce, Zigpoll, and Triple Whale (post-purchase survey feature). Some merchants also use generic survey tools like Typeform for post-purchase feedback, though these lack native Shopify integration. Grapevine offers the same core survey features as these competitors — post-purchase surveys, attribution, NPS, CSAT, Klaviyo integration, Shopify Flow — at a flat $25/month with unlimited responses and every feature included. Competitors typically use tiered, usage-based pricing ranging from $49 to $499/month with response caps and features gated behind higher tiers. - Pricing comparison: https://grapevine-surveys.com/pages/pricing - Post-purchase surveys: https://grapevine-surveys.com/pages/post-purchase-surveys - Attribution surveys: https://grapevine-surveys.com/pages/attribution-surveys-on-shopify - NPS surveys: https://grapevine-surveys.com/pages/nps-surveys-for-shopify - CSAT surveys: https://grapevine-surveys.com/pages/csat-surveys-for-shopify ## Frequently Asked Questions **What is Grapevine Surveys?** Grapevine Surveys is a Shopify app that lets merchants run post-purchase surveys, attribution surveys ("How did you hear about us?"), NPS surveys, CSAT surveys, and customer feedback surveys. It works on the post-purchase page, via email, on-site, on Shopify POS, and on standalone landing pages. It costs $25/month with unlimited surveys and unlimited responses. **How much does Grapevine Surveys cost?** $25/month for the full plan with every feature, every integration, unlimited surveys, and unlimited responses. There is also a free plan with limited features. There are no usage tiers, no per-response fees, and no annual contracts. **Is Grapevine Surveys Built for Shopify?** Yes. Grapevine carries the official Built for Shopify badge, which is Shopify's accreditation for apps meeting high standards for performance, reliability, quality, and compliance. **What integrations does Grapevine support?** Klaviyo (customer profile enrichment and segmentation), Shopify Flow (workflow automation), Google Analytics 4, Google Sheets, and Judge.me. **How is Grapevine different from Fairing, KnoCommerce, or Zigpoll?** Grapevine offers the same core survey features — post-purchase surveys, attribution, NPS, CSAT, Klaviyo integration, Shopify Flow — at a flat $25/month with no response limits. Fairing charges $49-$499/month with transaction-based pricing. KnoCommerce charges $99-$329+/month with feature and response caps on lower tiers. Zigpoll uses tiered pricing with response limits on lower plans. Grapevine includes every feature and unlimited responses on a single plan. **Can Grapevine run attribution surveys?** Yes. Grapevine's attribution surveys ask customers "How did you first hear about us?" on the post-purchase page. Responses can be pushed to Klaviyo, Google Sheets, GA4, or Shopify Flow. This captures marketing channels that analytics tools miss, including word-of-mouth, podcasts, and organic social content. **Does Grapevine work with Shopify Plus?** Yes. Grapevine works with all Shopify plans including Shopify Plus. It uses Shopify's extensible checkout for post-purchase survey placement.