# BSB Communications

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## Sitemaps

- [XML Sitemap](https://www.gobsb.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [BSB Tech Expo Schedule](https://www.gobsb.com/bsb-tech-expo-schedule)
- [Maintaining Modern Communication Systems](https://www.gobsb.com/staycurrent): Modernizing Communications with BSB Communications - Technology - Communications - Modernize - BSB Communications - Modernize Communication
- [Mitel Revolution: A Must-Have for Safety and Compliance](https://www.gobsb.com/school-safety-and-compliance): At BSB Communications, we believe the safety of our students is a collective endeavor that unites us all—parents, neighbors, educators, and school personnel. Mitel Revolution stands at the forefront of this mission, offering a robust communications platform to enhance emergency responses, foster connections with first responders, and maintain informed communities during critical situations. We recognize
- [On-Premise vs. Cloud Contact Center](https://www.gobsb.com/on-premise-vs-cloud-contact-center-2): In today's business landscape, choosing between on-premise and cloud contact centers is essential for excellent customer service. On-Premise Contact Center An on-premise contact center (or on-premise call center) is a traditional setup where communication hardware, operational infrastructure, and dedicated communication servers are all on-site. Benefits of On-Premise Contact Centers Greater control With an on-premise contact
- [How to Leverage Third-Party AI Software in Business Communications](https://www.gobsb.com/how-to-leverage-third-party-ai-software-in-business-communications): In the age of digital transformation, businesses are increasingly turning to advanced technologies to enhance their communication solutions. Third-party AI software integration plays a pivotal role in this evolution, offering a range of benefits from improved customer experiences to heightened security. Mitel, a leader in business communications, exemplifies this trend by incorporating AI tools from
- [Upcoming in 2024: More Tips, Tricks and Unified Communications Solutions!](https://www.gobsb.com/upcoming-in-2024-more-tips-tricks-and-unified-communications-solutions): BSB’s Techtober 2023 event was truly an enlightening experience for attendees, particularly with the introduction of its industry-specific sessions. Tailored to address the unique needs of sectors such as Healthcare, Finance, SLED and Hospitality, these sessions carved out a niche, allowing professionals to connect, share and learn within their specialized domains. But among these sessions,
- [BSB's 2023 Techtober Technology Roadshow: A Glimpse into the Future](https://www.gobsb.com/bsbs-2023-techtober-technology-roadshow-a-glimpse-into-the-future): This year, BSB's renowned Techtober event hit the road, bringing the future of technology and communication to three locations throughout Michigan. Making stops in Grand Rapids, Detroit and Gaylord throughout early October, the 2023 Techtober Roadshow promised innovation, and it delivered spectacularly. A New Wave of Sessions The core of Techtober has always been its
- [Upgrade Your Communications Solution for Seamless Member and Staff Experience](https://www.gobsb.com/upgrade-your-communications-solution-for-seamless-member-and-staff-experience): Members today expect the same type of services no matter the size of their bank or credit union: seamless customer experience, user-friendly, and online convenience. As your digital presence grows, it's crucial to keep security and compliance front and center, along with how these improvements will add value to your members and staff. A comprehensive
- [Cybersecurity & Communications Solutions: What Every Business Should Know](https://www.gobsb.com/cybersecurity-communications-solutions-what-every-business-should-know): The Numbers Don’t Lie: Current and Future Stats Approximately 46% of cyberattacks target small to mid-sized businesses (SMBs) at 1,000 employees or less. With limited resources compared to larger corporations, these companies often lack robust cybersecurity measures, making them attractive targets for cybercriminals. If you’re one of the unlucky organizations to fall victim to a
- [Schools: Increase Efficiency and Collaboration with Unified Communications](https://www.gobsb.com/schools-collaboration-with-unified-communications): There is no doubting the tremendous importance of the education system. Creating the citizens of tomorrow, teaching the next cohort of leaders and providing the necessary skills and know-how to thrive in a changing world – schools are critical for ensuring our future and the future of generations to come. As critical as the education
- [Unified Communications or UCaaS: Which is Best for Your Industry?](https://www.gobsb.com/unified-communications-or-ucaas): The past century has seen incredible advancements in the way we communicate with each other. From the inception of telegraphs and radios to the introduction of phones and mobile technology (and nowadays, unified communications), it is remarkable to see how far communication systems have come. Not so long ago, landlines and fax machines were the
- [Improve the Agent and Customer Experience by Leveraging APIs](https://www.gobsb.com/improve-the-agent-and-customer-experience-by-leveraging-apis): Building a successful contact center is like building a home. You wouldn’t expect a contractor who has rusty nails to produce a structurally-sound, beautiful home. Similarly, contact center agents who have inefficient or outdated tools can’t build a positive and successful customer experience. Contact center agents need up-to-date, comprehensive features that will simplify and strengthen
- [A Vendors Prescription for HIPAA Security and Compliance](https://www.gobsb.com/a-vendors-prescription-for-hipaa-security-and-compliance): Whether you work in a multi-hospital healthcare system or a private dentist’s office, protecting personal health information (PHI) is essential. HIPAA’s rules and requirements are clear — no matter what, PHI must be kept completely confidential. This has become increasingly important as more and more health care providers (or “covered entities,” in HIPAA language) use
- [9 Contact Center Features That Will Improve Your Bottom Line](https://www.gobsb.com/9-contact-center-features-that-will-improve-your-bottom-line): Your contact center is a cornerstone of your customer service experience. According to Omnicus, in the US, companies lose nearly $75 billion annually in revenue because of poor customer service. By taking steps to improve your contact center, you can prevent such losses. A high-quality modern contact center includes a wide variety of features that
- [Still Using Outdated Mitel Business Telephones? Consider Cloud Communications](https://www.gobsb.com/still-using-outdated-mitel-business-telephones-consider-cloud-communications): The prospect of upgrading business telephones with cloud communications has been an important topic for businesses across all sectors. However, we have encountered some customers who still rely on their outdated systems. It can be easy to acquire a “don’t fix what isn’t broken” attitude, but failing to upgrade can present several challenges to your
- [5 Ways SD-WAN Can Give Your Business Network an Edge](https://www.gobsb.com/5-ways-sd-wan-can-give-your-business-network-an-edge): SD-WAN (Software-Defined Wide Area Network) technology is defining the reliability of network performance, giving companies of all sizes assured quality of service and the peace of mind to know that their business-critical traffic (like voice, video and virtual desktop apps) will always be top priority. Get the power to control and manage your networks so
- [Upgrade Your Business Telephones for Streamlined Operations](https://www.gobsb.com/upgrade-your-business-telephones-for-streamlined-operations): Your business telephones should go beyond empowering your team to communicate effectively with each other and your customers. Today’s professional services companies need phone systems that support the latest technology and provide a hassle-free, secure experience. Traditional phones aren’t cutting it any longer. With a new VoIP phone system, you can rely on the critical
- [Financial Services Companies Need Compliant and Secure Business Telephones](https://www.gobsb.com/financial-services-companies-need-compliant-and-secure-business-telephones): Whether your financial services firm is small, mid-sized or enterprise-scale, you need reliable and powerful business telephones. With so many available options, choosing the right phone vendor and configuring your system to best meet your specific needs is a difficult process. Your financial services business needs a stress-free and secure phone system that complies with
- [What SLED Organizations Need in a Phone System in 2023](https://www.gobsb.com/what-sled-organizations-need-in-a-phone-system-in-2023): As a SLED organization (state, local, education, and government agencies), you have unique needs. Your communications solution needs to align with these requirements so that your organization can work effectively. Here is what you need to know about what a new unified communications solution can do for your organization and the features to look for
- [Top Cybersecurity Threats When Working from Home](https://www.gobsb.com/top-cybersecurity-threats-when-working-from-home): As the adjustment to working from home continues for many, it is important to keep in mind the potential security pitfalls that come along with that. Your home WiFi network can open you and your company up to specific types of cybersecurity threats. Here are the types of threats to be on the lookout for,
- [Can You Really Afford Not to Have a Backup Plan?](https://www.gobsb.com/can-you-really-afford-not-to-have-a-backup-plan): According to Symantec SMB, 50% of SMBs admit to having no backup and disaster recovery plan in place. 41% of those surveyed confessed that they had never even given much thought to implementing a disaster recovery or business continuity plan. If you are one of them, then you really need to think about whether you
- [What Unified Communication can mean for you?](https://www.gobsb.com/what-unified-communication-can-mean-for-you): Unified Communications is as much a concept as it is a specific “thing.” It is not, in general, a fixed, singularly definable technology, although some vendors now offer proprietary platforms that work to create Unified Communications. It is easiest to understand Unified Communication in terms of its goal, which is to break down the barriers
- [4 Ways Your Outdated Technology is Holding You Back](https://www.gobsb.com/4-ways-your-outdated-technology-is-holding-you-back): If your business telephones rely on old and outdated technology, you might be holding your business back in ways you never imagined. It is easy to rely on the technology you have always used and resist investing the energy and resources needed to upgrade your systems properly. Still, this critical step can help you protect
- [What Healthcare Organizations Need in a VoIP Phone System](https://www.gobsb.com/what-healthcare-organizations-need-in-a-voip-phone-system): VoIP phone systems provide the critical communication connection that healthcare organizations depend on. Your patients rely on you as a healthcare provider to help them manage and treat medical conditions. You can only fulfill this responsibility when you have a communications system to keep you securely in contact with other providers and the patients themselves.

## Pages

- [Home](https://www.gobsb.com/): Providing the latest technology solutions in telecommunications for all of Michigan and Northern Ohio for over 30 years. Mitel Top 2 Dealer in the United States
- [Desktop Applications](https://www.gobsb.com/desktop-applications): Discover business communication desktop apps from BSB Communications. Help your team connect, collaborate, and improve workplace productivity.
- [Data Solutions](https://www.gobsb.com/data-solutions): Explore BSB Communications' business IT and data solutions, including managed IT services, network design, technology support, and business network solutions.
- [Customer Advocate or Inside Sales](https://www.gobsb.com/customer-advocate-or-inside-sales): Explore the Customer Advocate and Inside Sales job at BSB Communications. Use your sales and customer service skills to build relationships. Apply today!
- [Contact Us](https://www.gobsb.com/contact): Contact Us Unified Communications solutions from BSB connect you faster and better. Contact us and let us know how we can help you Contact Us Step 1 of 2 50% Reason for contacting:(Required)New business inquiriesCustomer support ticketsProduct UpgradesTips & TricksConsultation Next Name(Required) First Last Email*(Required) Phone(Required)Message(Required) Previous Submit CONTACT CUSTOMER SERVICE Phone: 844-462-7224 Option 3Email: service@gobsb.comCustomer
- [Communications Platform](https://www.gobsb.com/communications-platform): Explore Mitel communications platforms with BSB Communications. Compare business phone systems, unified communications, and cloud solutions for your organization.
- [Cloud Contact Center](https://www.gobsb.com/cloud-contact-center): Improve customer service with cloud contact center solutions from BSB Communications. Explore omnichannel engagement, analytics, workforce tools, and demos.
- [Case Studies](https://www.gobsb.com/case-studies): Explore BSB Communications case studies featuring schools, healthcare, retail, and financial organizations using communications technology to meet business needs.
- [Careers](https://www.gobsb.com/careers-2): Explore careers at BSB Communications, a business communications technology provider. Check back for future opportunities in sales, technology, and support.
- [Careers](https://www.gobsb.com/career): Explore careers at BSB Communications, a business communications technology provider. Check back for future opportunities in sales, technology, and support.
- [Career Opportunities For Midland, MI](https://www.gobsb.com/midland): Discover business communication solutions in Midland, MI, from BSB Communications. Explore phone systems, cloud communications, and contact center solutions.
- [Business Telephones](https://www.gobsb.com/business-telephones): Explore Mitel business phone systems, IP phones, SIP phones, wireless devices, and accessories. Find the right business telephone solution with BSB Communications.
- [BSB's 40th Anniversary](https://www.gobsb.com/40thanniversary): Discover BSB Communications' 40 years in business, from its 1984 beginnings to decades of innovation, customer partnerships, and business communications expertise.
- [BSB Techtober 2022 Media Gallery](https://www.gobsb.com/techtober-2022-gallery): Explore photos and highlights from BSB Communications' Techtober 2022 technology expo, featuring industry experts, demonstrations, and communications solutions.
- [Blog](https://www.gobsb.com/blog): Explore BSB Communications insights on unified communications, business phone systems, contact centers, AI, cybersecurity, and technology trends.
- [Account Executive](https://www.gobsb.com/account-executive): Explore the Account Executive career opportunity at BSB Communications. Apply your B2B sales experience to business phone and unified communications solutions.
- [Elevate Product Demo](https://www.gobsb.com/elevate_demos): Explore Intermedia Elevate demos and videos for business calling, meetings, chat, mobile apps, and contact center features with BSB Communications.
- [Cabling](https://www.gobsb.com/cabling): Explore structured cabling services from BSB Communications, including voice, data, fiber optics, network racks, installation, testing, and certification.
- [Diamond Partner Sangoma](https://www.gobsb.com/diamond-partner-sangoma): Explore Sangoma POTS replacement, 5G backup, SIP trunking, and business communications solutions with BSB Communications. Modernize your connectivity.
- [Dependable Communications For K-12 Education](https://www.gobsb.com/k-12education): Explore K-12 school communication solutions that support school safety, staff collaboration, emergency notifications, and reliable communications within your budget.
- [Copper POTS to be discontinued](https://www.gobsb.com/copperpots): Learn about copper POTS line retirement, replacement options, and transition planning. BSB helps businesses explore modern voice and connectivity solutions.
- [Connect, Learn & Save Event Materials](https://www.gobsb.com/connectlearnsavematerials): Explore BSB communications resources, including cloud phone system guides, BSB Elevate materials, Mitel MiVoice Business upgrade information, and technology infographics.
- [BSB’s 2024 Year in Review](https://www.gobsb.com/bsbs-2024-year-in-review): Explore BSB Communications 2024 highlights, including 40 years in business, Mitel awards, education partnerships, cybersecurity growth, & technology innovation
- [BSB Your One Partner](https://www.gobsb.com/bsb-your-one-partner): Simplify your business technology with BSB Communications. Explore networking, cybersecurity, unified communications, infrastructure, and IT consulting.
- [BSB Monthly Newsletters](https://www.gobsb.com/newsletter): Explore BSB Communications newsletter for business technology updates, cybersecurity insights, communication solutions, industry news, and expert tips.
- [BSB Legacy Systems](https://www.gobsb.com/bsblegacy-systems): Is your business legacy system reaching end of life? BSB helps businesses support legacy phone systems and plan a smooth transition to modern communications.
- [BSB Elevate AI Agent Assist](https://www.gobsb.com/bsb-elevate-ai-agent-assist): Improve contact center performance with BSB Elevate AI Agent Assist. Explore real-time transcription, sentiment insights, and AI-powered agent support.
- [BSB ELEVATE](https://www.gobsb.com/bsbelevate): Discover BSB Elevate for business calling, messaging, video meetings, and collaboration. Explore flexible communication solutions for your team
- [Brightmetrics + Mitel MiVoice Business](https://www.gobsb.com/brightmetrics-mitel-mivoice-business): Discover how Brightmetrics reporting for Mitel helps businesses analyze call activity, monitor queues, improve team performance, and enhance customer experience
- [The Reawakening of Mitel](https://www.gobsb.com/about/the-reawakening-of-mitel): Discover Mitel renewed focus on hybrid communications, flexible business systems, and cloud solutions. Learn how BSB helps businesses explore their options.
- [PTI Did You Know](https://www.gobsb.com/about/pti-did-you-know): Explore Parallel Technologies' business solutions, including cloud communications, cybersecurity, managed IT services, structured cabling, and disaster recovery
- [Parallel&BSB](https://www.gobsb.com/about/parallelbsb): Learn how BSB Communications partnership with Parallel Technologies is set to expand business communications
- [Mitel](https://www.gobsb.com/about/mitel): Explore Mitel business systems, cloud and hybrid communications, and contact center solutions with BSB Communications. Find the right fit for your organization.
- [ElevateTeams](https://www.gobsb.com/about/elevateteams): Explore BSB Elevate with Microsoft Teams to support business calling and collaboration. Discover available features and find the right communications solution for your team.
- [Elevate Polycom Phones](https://www.gobsb.com/about/elevate-polycom-phones): Explore Polycom Edge business phones for Elevate cloud communications. Compare features, connectivity, and calling capabilities to find the right phone.
- [BSB Elevate Promise](https://www.gobsb.com/about/bsbelevatepromise): Discover the BSB Elevate promise: better customer experiences, scalable business communications, and improved productivity with solutions designed for your business.
- [One of the Most Overlooked Features in Your Mitel System: AI-Powered Call Intelligence](https://www.gobsb.com/one-of-the-most-overlooked-features-in-your-mitel-system-ai-powered-call-intelligence): Discover how AI-powered call intelligence can help Mitel users analyze call data, improve customer experiences, and make smarter business decisions.
- [DIALed Down: Meet the New (and Bigger) Parallel Technologies](https://www.gobsb.com/dialed-down-meet-the-new-and-bigger-parallel-technologies): Discover how Parallel Technologies' growth and partnership with BSB Communications expands business communications, networking, cybersecurity, and IT solutions.
- [Did You Know? Lumen Is Redefining Enterprise Networking](https://www.gobsb.com/did-you-know-lumen-is-redefining-enterprise-networking): Discover how Lumen enterprise networking solutions can help businesses improve connectivity, network performance, and scalability for modern operations.
- [Why K-12 Schools Are Rethinking How They Communicate](https://www.gobsb.com/why-k-12-schools-are-rethinking-how-they-communicate): Discover why K-12 schools are modernizing communication systems to improve school safety, connect staff and parents, and deliver timely notifications.
- [Parallel & BSB FAQ Letter](https://www.gobsb.com/about/parallelbsb/parallelbsbfaq): Have questions about BSB Communications & Parallel Technologies Merger? Learn about the partnership, customer support, and expanded services.
- [6 Months Free MiTeam Meetings](https://www.gobsb.com/6-months-free-miteam-meetings): Discover Mitel MiTeam Meetings for business video conferencing and collaboration. Learn about meeting features and explore communication solutions from BSB.
- [5 Reasons Why You Should Attend Techtober](https://www.gobsb.com/5-reasons-why-you-should-attend-techtober): Discover 5 reasons Techtober is valuable for business and IT professionals, from technology demonstrations and expert insights to education and networking.
- [BSB Customer Letter](https://www.gobsb.com/about/bsbcustomerletter): Read BSB Communications' customer letter about joining Parallel Technologies, expanding business communications resources, and continuing to support customers.
- [BSB Did You Know](https://www.gobsb.com/about/bsbdidyouknow): Discover BSB's business technology solutions, including cloud communications, cybersecurity, managed IT services, structured cabling, and disaster recovery.
- [About Us](https://www.gobsb.com/about): Learn about BSB, a trusted Mitel partner since 1984, delivering business phone systems, unified communications, cloud solutions, and contact center technology.
- [Voice Is Still Essential: Why Modern Businesses Can’t Afford to Lose the Human Connection](https://www.gobsb.com/voice-is-still-essential-why-modern-businesses-cant-afford-to-lose-the-human-connection): Discover why voice communication remains essential for business, helping organizations build trust, strengthen customer relationships, and deliver great service
- [Dialed Down: Fall Has Entered the Chat](https://www.gobsb.com/dialed-down-fall-has-entered-the-chat): Explore the latest from BSB Communications, including business communications news, technology updates, and insights to keep your organization connected.
- [Seven Tools. One Problem.](https://www.gobsb.com/seven-tools-one-problem): Too many communication tools can create complexity. Discover how businesses can simplify communications, improve collaboration, and connect technology with BSB.
- [Your Next Receptionist? AI.](https://www.gobsb.com/your-next-receptionist-ai): Discover how AI receptionist solutions help businesses manage incoming calls, improve customer experiences, and streamline everyday communications with BSB.
- [DID YOU KNOW? Brightmetrics](https://www.gobsb.com/did-you-know-brightmetrics): Discover how Brightmetrics Reporting & Analytics help track call performance, monitor contact centers, and turn communication data into actionable insights.
- [Events](https://www.gobsb.com/events): Explore our events, technology expos, conferences, and industry experiences. Connect with technology leaders, discover innovations, and stay up to date.
- [The Hidden ROI of Elevate: It’s About More Than Reducing Your Phone Bill](https://www.gobsb.com/the-hidden-roi-of-elevate-its-about-more-than-reducing-your-phone-bill): The Hidden ROI of Elevate: It’s About More Than Reducing Your Phone Bill When businesses start looking at a cloud communications platform like Elevate, the first question is usually pretty straightforward: “How much money will this save us?” That’s a fair question. Lowering telecom costs is often part of the story. But in many cases, the
- [Still Running a MiVoice Office 250? Here’s What You Need to Know](https://www.gobsb.com/still-running-a-mivoice-office-250-heres-what-you-need-to-know): Still Running a MiVoice Office 250? Here’s What You Need to Know The Mitel MiVoice Office 250 has been a dependable, long-lasting phone system for years—but its era is coming to an end. If you’re still relying on it, here’s what you should consider: What’s Changing? Aging Hardware: Key components like processor modules, interface cards,
- [2026 Tech Expo Recap: Innovation, Insights, and Real Solutions](https://www.gobsb.com/2026-tech-expo-recap-innovation-insights-and-real-solutions): 2026 Tech Expo Recap: Innovation, Insights, and Real Solutions Over the past month, our Tech Expos in Columbus, Ohio, and Lansing, Michigan, brought together a vibrant mix of customers, partners, and industry experts—all eager to share, learn, and explore the future of business technology. Both events were a tremendous success, thanks to the energy, curiosity,
- [White Papers](https://www.gobsb.com/white-papers-2): Intermedia Elevate Cloud Communications AI Sentiment Analysis Download Now AI Interaction Summary Download Now BSB Elevate – AI Assistant Download Now BSB Elevate – Archiving Download Now Elevate – Archiving Datasheet Download Now Contact Us Step 1 of 2 50% Reason for contacting:(Required)New business inquiriesCustomer support ticketsProduct UpgradesTips & TricksConsultation Next Name(Required) First Last Email*(Required)
- [First - Telecommunications](https://www.gobsb.com/first-tel): Keep Connected Anytime, Anywhere Get Free Consultation BSB’s communications solutions keep you and your customers connected anytime, anywhere, on any device. BSB Communications, Inc. has Acquired First Telecommunications, LLC BSB Communications is thrilled to welcome First-Tel’s clients and offer them our exceptional services. We take pride in providing top-notch solutions and are excited to bring
- [Action Required: Mitel Releases Security Updates for Multiple Critical MiCollab Vulnerabilities](https://www.gobsb.com/action-required-mitel-releases-security-updates-for-multiple-critical-micollab-vulnerabilities): Mitel has announced the availability of security updates to address multiple critical vulnerabilities affecting certain versions of MiCollab and MiVoice Business Solution Virtual Instance (MiVB SVI). Organizations utilizing these platforms are encouraged to review their deployments and apply the recommended updates as soon as possible. Understanding the Risk The vulnerabilities impact several MiCollab services, including
- [Important Security Update: Linux Kernel Vulnerabilities Affecting Some Mitel Products](https://www.gobsb.com/important-security-update-linux-kernel-vulnerabilities-affecting-some-mitel-products): Action Required: Security Update for Select Mitel Products Two recently discovered security vulnerabilities in the Linux operating system affect certain Mitel voice and collaboration platforms. If your organization uses Mitel products, here's what you need to know and do. What's Happening Security researchers identified two high-severity vulnerabilities (CVE-2026-43284 and CVE-2026-43500) in the Linux kernel—the foundation
- [Building Smarter Infrastructure for the Future with Algo](https://www.gobsb.com/building-smarter-infrastructure-for-the-future-with-algo): Technology That Serves: Building Smarter Infrastructure with Purpose Technology works best when it serves people—not the other way around. That's why we're especially proud of a recent project: installing an Algo IP paging and communication system at a local shelter serving individuals experiencing homelessness and veterans. It's one thing to deploy cutting-edge infrastructure. It's another
- [Lansing Tech Expo 2026: Exploring the Future of AI and Innovation](https://www.gobsb.com/https-www-gobsb-com-diamond-partner-spotlight-expedient): Don't Miss the 2026 Lansing Tech Expo – Where AI Meets Business Innovation Artificial intelligence is no longer a glimpse into the future—it's transforming the way organizations communicate, protect their data, serve customers, and empower employees today. Join us on Thursday, July 30, 2026, for the Lansing Tech Expo, where business and technology leaders will
- [The First 30 Days: Moving from Legacy Phone Systems to Intermedia Elevate](https://www.gobsb.com/the-first-30-days-moving-from-legacy-phone-systems-to-intermedia-elevate): Your First 30 Days with Intermedia Elevate: Easier Than You Think If you're picturing a chaotic month of frustrated employees, tangled wires, and missed calls, here's the reality: moving to Intermedia Elevate is simpler than most teams expect. The biggest surprise? How quickly "new system anxiety" turns into "why didn't we do this sooner?" Week
- [MCUL Mitel + BSB Materials 2025](https://www.gobsb.com/mcul_materials): Mitel Documents BSB Financial Profile Download Now Mortgage Loan Application Solution for Financial Services Download Now Contact Center Agent Solution for Financial Services Download Now Integrating Social Media Messaging Into Your CX Strategy Download Now Mitel CX Solutions Flyer Download Now IDgo: Secure, device-based authentication. Download Now Mitel + Zoom Download Now Elevate Cloud Communications
- [Diamond Partner Spotlight: Expedient](https://www.gobsb.com/diamond-partner-spotlight-expedient): This month’s Diamond Partner Spotlight shines on Expedient, a leading full-stack cloud service provider helping organizations simplify infrastructure, accelerate digital transformation, and navigate today’s increasingly complex IT landscape. With more than 20 years of experience in managed infrastructure and cloud services, Expedient has built a reputation for delivering secure, scalable, and highly personalized solutions for
- [Don’t Let an Aging Phone System Put Your Business at Risk](https://www.gobsb.com/dont-let-an-aging-phone-system-put-your-business-at-risk): Why businesses are moving from legacy phone systems to Intermedia Elevate Many businesses are still running older phone systems such as Mitel MiVoice Office 250, Samsung, NEC, Toshiba, and other legacy PBX/key systems. These systems may still work today — but that does not mean they are still the right platform for your business. Legacy
- [Parallel Technologies Named Mitel U.S. Partner of the Year](https://www.gobsb.com/parallel-technologies-named-mitel-u-s-partner-of-the-year): Recognition is always meaningful, but being acknowledged by an industry leader for both performance and partnership makes this achievement especially significant. Parallel Technologies is proud to announce that we have been named the U.S. Partner of the Year by Mitel — an honor that reflects not only growth, but the long-term relationships, trust, and commitment
- [Diamond Partner Feature: SilverSky](https://www.gobsb.com/diamond-partner-feature-silversky): Partner Feature: SilverSky — Operationalizing Modern Cybersecurity SilverSky is a global leader in managed security services, specializing in transforming complex, disconnected security tools into an effective, business-aligned defense platform. As a strategic partner, SilverSky delivers enterprise-grade protection that addresses the rapidly expanding threat landscape facing today’s distributed organizations. The Real Challenge: Complexity & FragmentationMany organizations
- [Intermedia Elevate: One App](https://www.gobsb.com/intermedia-elevate-hype-or-reality): Intermedia Elevate: One App to Run Your Business – Hype or Reality? The idea of one app to run your business sounds great—one place for calls, messages, meetings, and collaboration without jumping between tools or losing track of conversations. It is the kind of promise a lot of platforms have made over the years, but
- [Introducing Mitel Edge](https://www.gobsb.com/introducing-mitel-edge): Introducing Mitel Edge: Secure, Intelligent Communications for Critical Industries We’re excited to share the launch of Mitel Edge—a breakthrough in secure and intelligent communications designed for organizations that demand both high performance and strong reliability. Why Mitel Edge? In today’s world, businesses in sectors such as healthcare, manufacturing, and the public sector face unique challenges.
- [Intermedia Elevate- Hype or Reality?](https://www.gobsb.com/intermedia-elevate-hypeorreality): Intermedia Elevate: One App to Run Your Business Hype or Reality?? The idea of one app to run your business sounds great, one place for calls, messages, meetings, and collaboration without jumping between tools or losing track of conversations. It is the kind of promise a lot of platforms have made over the years, but
- [Parallel Technologies and CRI Join Forces](https://www.gobsb.com/parallel-technologies-and-cri-join-forces): Parallel Technologies and CRI Join Forces to Strengthen National Communications Leadership News provided by Parallel Technologies Apr 02, 2026, 15:00 ET Share this entry facebook X whatsapp pinterest linkedin reddit yelp Strategic merger expands service capabilities and reinforces commitment to customer-first solutions across growing footprint DUBLIN, Ohio and CHATTANOOGA, Tenn., April 2, 2026 /PRNewswire-PRWeb/ — Parallel Technologies,
- [The End of Copper Lines: What This Means for Your Business](https://www.gobsb.com/the-end-of-copper-lines): “The Copper Sunset Is Here: Why 2026 Marks the End of Traditional Phone Lines – and What Your Business Needs to Do Now” ⛔ The Quiet Phase-Out Has Turned into an Active Shutdown For decades, Plain Old Telephone Service (POTS) delivered reliable analog voice over copper lines. That era is rapidly ending. Major carriers
- [Diamond Partner Zayo](https://www.gobsb.com/zayo): Diamond Partner Zayo 5G Backup Connectivity - Advanced POTS Replacement - FAXStation - SIP Trunking - Bridging Legacy & Modern Communications
- [Elevate Your Communications](https://www.gobsb.com/elevate-your-communications): Elevate Your Communications 5G Backup Connectivity - Advanced POTS Replacement - FAXStation - SIP Trunking - Bridging Legacy & Modern Communications
- [Mitel Introduces AI-Powered, Voice-First Communications with Mitel WX](https://www.gobsb.com/mitel-wx): Mitel Introduces AI-Powered, Voice-First Communications with Mitel WX 5G Backup Connectivity - Advanced POTS Replacement - FAXStation - SIP Trunking - Bridging Legacy & Modern Communications
- [Elevate AI Agents & AI Assistants](https://www.gobsb.com/elevate-ai-agents-ai-assistants): Elevate AI Agents & AI Assistants February 2026 AI Agents - AI Assistants - AI That Works For You — and Alongside You - Meet Your New Digital Teammates
- [Technology Innovation Forum](https://www.gobsb.com/technology-innovation-forum): Technology Innovation Forum Columbus Zoo - Leading IT in the AI Shift - AI workflows - Africa Event Center, Columbus Zoo & Aquarium
- [Mitel Horizon](https://www.gobsb.com/mitel-horizon): 2026 Mitel Horizon Mitel - Everyday Collaboration - Smarter Insights, Delivered in Real Time - A Meaningful Shift in Customer Experience - AI Communications
- [SKO Update](https://www.gobsb.com/sko-update): Celebrating a Successful SKO in Columbus: Empowering Our Team Through Partnership We just wrapped up our annual Sales Kick Off (SKO) event in Columbus, Ohio, where our sales team came together to learn, collaborate, and sharpen their expertise for the year ahead. This year’s SKO was a standout thanks to the engagement of our six
- [TNS Article](https://www.gobsb.com/tns): Are Your Outbound Calls Actually Reaching Customers? If you rely on outbound calling, it’s time for a reality check: Carriers are increasingly blocking or flagging legitimate business calls as spam, and most organizations don’t even realize it. This problem is happening more than ever—and if your calls aren’t going through, you’re missing valuable opportunities,
- [Elevate; Outdated Technology](https://www.gobsb.com/elevate-2026): Don’t Let Outdated Technology Hold You Back in 2026 As we enter another year of rapid change, many businesses are still relying on legacy phone systems. While these platforms might feel familiar, they’re starting to create real challenges, slowing down productivity, inflating costs, and making it harder to meet rising customer expectations. Why It’s Time
- [Mitel CX 2.0](https://www.gobsb.com/mitel-cx-2-0): Introducing Mitel CX Release 2.0: Elevate Your Experience We’re excited to bring you some game-changing news—Mitel has just released CX 2.0, a major update packed with features designed to make your business communications more seamless, secure, and productive. Here’s what you need to know about what’s new, why it matters, and how your team
- [Mitel SWA](https://www.gobsb.com/mitelswa): Stay Protected and Plan Ahead: The Importance of Mitel Software Assurance (SWA) As we approach the end of the year and look ahead to 2026, this is the perfect time to ensure your communications systems are secure, up to date, and fully supported. Mitel Software Assurance (SWA) plays a vital role in keeping your
- [Elevate Company Messaging](https://www.gobsb.com/elevate-company-messaging): Text Your Business. Get Answers Faster. When customers have a question, they want answers right away—and texting is now one of the fastest and most convenient ways to connect. Elevate Company Messaging helps your business meet customers where they are, allowing simple, two-way text communication from your main number. No more missed calls or delayed
- [Elevate AI Call Recap](https://www.gobsb.com/aicallrecap): Introducing AI Call Recap: Unlock More Value from Every Conversation BSB Communications is excited to announce that AI Call Recap will be coming soon for our Elevate UCaaS customers! This innovative AI-powered feature will make it easier than ever to capture, review, and leverage insights from every customer interaction—no extra apps or workflows required. What
- [MiVoice Connect Updates](https://www.gobsb.com/mivoice-connect-updates): Important Notice for MiVoice Connect Customers Mitel has released an official lifecycle update for the MiVoice Connect (formerly ShoreTel) platform. This update does not impact the MiVoice Business flagship solution. We want to ensure all MiVoice Connect customers have the information needed to plan ahead with confidence. As your trusted communications partner, BSB Communications
- [Mitel Q3 Updates](https://www.gobsb.com/mitelq3updates): Unlocking Greater Control and Scalability As communication demands grow more complex, Mitel continues to evolve MiVoice Business to meet the needs of modern organizations. The latest updates for Q3 2025 represent a major step forward in administrative simplicity, system scalability, and operational visibility. A New Era of Administration Mitel has introduced a modernized administration
- [Servants Center](https://www.gobsb.com/servants-center): Community Spotlight: Servants Center – Providing Hope and Stability in Grand Rapids At BSB Communications, we believe in the importance of supporting organizations that strengthen our communities and bring meaningful change to the lives of others. This month, we’re proud to shine a spotlight on the Servants Center, a nonprofit in Grand Rapids dedicated
- [The Copper Line Shutdown Has Begun](https://www.gobsb.com/copperlines): Here’s What It Means for Your Business—and How BSB Can Help You Stay Connected You may have already heard the news: traditional copper phone lines (POTS) are being phased out nationwide. What many businesses don’t realize is that this change is already underway—and it could directly impact your day-to-day operations sooner than expected. At BSB
- [Hold Please](https://www.gobsb.com/holdplease): Stop the Silence: How Hold Please Communications Turns Hold Time into Brand Gold Make Every Second on the Phone Count — Even the Ones You’re Not Speaking When was the last time you thought about what your customers hear when they’re put on hold? For many businesses, that silence—or worse, outdated hold music—means a missed opportunity.
- [Powering Smarter Connections: Mitel & Talkative Transform Business](https://www.gobsb.com/miteltalkative): Transform Every Conversation into an Opportunity In today’s digital and hybrid era, being responsive, accessible, and authentic sets successful businesses apart. Mitel provides you with the tools to communicate with confidence—so every interaction is personable, productive, and profitable. Modern Communication for the Modern CustomerFrom the very first click on your website to every post-call follow-up,
- [One Place for All Your Business Conversations](https://www.gobsb.com/one-place-for-all-your-business-conversations): One Place for All Your Business Conversations Managing business communications can be tricky—especially when messages are spread across email, phone, chat, and video calls. That’s why Intermedia is making things simpler. They’ve just added Microsoft 365 email to their Intelligent Archiving solution. Now, you can store and manage everything—email, voice, chat, text, video meetings, and
- [Hybrid & AI Communications Era](https://www.gobsb.com/hybrid-ai-communications-era): Is Your Business Ready for the Hybrid & AI Communications Era? Is your organization prepared for the next evolution in business communications? According to new research from Techaisle and Mitel, 92% of companies are now prioritizing hybrid communication environments—combining on-premises control with cloud flexibility and scalability. What’s driving this shift? Business leaders often say: More
- [Elevate AI Powered Communications](https://www.gobsb.com/elevate-ai-powered-communications): Smarter Communications. Stronger Business Outcomes. Unlock your organization’s potential with Elevate, a unified cloud communications platform powered by built-in AI. Elevate streamlines workflows, reduces administrative tasks, and delivers actionable insights—helping teams focus on what matters most: productivity, engagement, and results. Elevate AI Assistant – Work Smarter Every DayIntegrated directly into your Elevate desktop and mobile
- [Mitel and L-SPARK](https://www.gobsb.com/mitel-and-l-spark): Customer-Centric Innovation Leads the Way in the Mitel and L-SPARK Unified Communications Accelerator We want you to be among the first to know about a new initiative from Mitel that’s designed to bring practical improvements to your everyday work. The Mitel Unified Communications Accelerator, developed in partnership with L-SPARK, brings together a group of
- [Technovation Materials 2025](https://www.gobsb.com/technovation-materials-2025): Technovation Day Documents BSB Company Profile Download Now ASC: Call Recording & AI Analytics Download Now Mitel: Mitel Today, Mitel CX, AI Download Now IDgo: Simple. Fast. Secure. Authentication Download Now Brightmetrics: Reporting & Analytics for Mitel Download Now Talkative: Conversational AI – Inbound Calls & Messaging Download Now Technovation Event Recap Video - BSB Communications - MSBO Event Grand Rapids Michigan - MSBO Event Downloadable Documents
- [Technovation Day: Enhancing CX with AI](https://www.gobsb.com/technovation-day-enhancing-cx-with-ai): Technovation Day - Technology - Mitel - IDgo - Enhancing CX with AI - Contact Centers - Credit Unions - BSB Communications - Event - Innovation
- [Legal Policies](https://www.gobsb.com/legal): LEGAL POLICIES Unified Communications MSA Product Schedule (U.S.) Product Schedule (Canada) SLA 911 Notifications (US/Canada) Open Source Notice EULA Policies Acceptable Use Policy DMCA Policy Privacy Policy
- [Digital Customer Experience](https://www.gobsb.com/digital-customer-experience): In today’s digital-first world, delivering an integrated, multi-channel customer experience isn’t optional—it’s essential. Learn how your business can meet modern expectations with Mitel’s proven CX strategies and real-world success stories. In today’s always-connected world, digital customer experience (CX) isn’t just a “nice to have”—it’s essential. Customers want to interact with businesses anytime, anywhere, and
- [Mitel CX Award](https://www.gobsb.com/mitelcxaward): Mitel CX Wins 2025 “Overall Customer Support Solution of the Year” Mitel CX Honored for Transforming Customer Experience with AI Mitel CX is more than a contact center platform—it’s a comprehensive, AI-powered customer experience solution that extends engagement capabilities to all employees, from frontline agents to back-office support. Designed to support hybrid operations, Mitel
- [Strategic Partnership Spotlight: IDgo](https://www.gobsb.com/idgo): Strategic Partnership Spotlight: IDgo BSB Communications is proud to announce our strategic partnership with IDgo, a cutting-edge identity authentication platform revolutionizing digital security. Through this partnership, we are excited to offer IDgo’s app-less, mobile-first identity verification services to our customers. IDgo empowers organizations to verify users quickly and securely—without requiring them to download any
- [Upgrade & Save – Discover Elevate Cloud Solutions at Our Free Webinar!](https://www.gobsb.com/upgrade-save): Operating on an end-of-life or outdated phone system puts your business at risk for unexpected costs and downtime. Let us help you move to a solution that’s reliable, affordable, and designed for today’s needs. Join us for a free, live webinar to discover how the Elevate Cloud Solution can transform your communications—while lowering your costs,
- [Recent News](https://www.gobsb.com/recent-news): BSB Communications Recent News - Recent Awards and Recognition - Company Updates - Mitel Award Badges - BSB Communications Company Updates, News and Awards
- [MSBO Materials 2025](https://www.gobsb.com/msbo2025): MSBO Documents BSB Educational Profile Download Now Mitel Revolution Download Now Revolution Deck Download Now - BSB Communications - MSBO Event Grand Rapids Michigan - MSBO Event Downloadable Documents
- [Parallel Technologies 2025 Tech Expo](https://www.gobsb.com/parallel-technologies-2025-tech-expo): Join Us at the 2025 Tech Expo – Hollywood Greek Town Casino, Columbus Explore. Innovate. Win Big.July 24, 2025 | Hollywood Casino Columbus Why Place Your Bet on This Event? Ready to stack the deck in your favor? Whether you’re part of a growing small business or an established enterprise, this Tech
- [Cloud Communications](https://www.gobsb.com/cloud-communications): Next-Generation Cloud Communications Solutions With unmatched flexibility, scalability and reliability, cloud communications let you focus on what makes your organization great. Schedule a Call BSB’s Cloud Communications Solutions Offer: All-in-One Collaboration Simplified Scaling and Management Personalized Customer Experience Migrate Your Communications to the Cloud. Reach Out Today. Important Notice to MiCloud Connect Customers Watch Videos
- [Accomplishments](https://www.gobsb.com/2023accomplishments): 2023 Business Accomplishments - Mitel Exclusive Platinum Partner - Mitel Finance - Mitel Technical Excellence - Mitel Hospitality - BSB Communications
- [Modernize](https://www.gobsb.com/10reasons): Why Your Legacy Phone System is Holding Your Business Back: 10 Reasons to Modernize Now - Cost Efficiency and ROI - Remote Work Capabilities - BSB Communication
- [Unleash the Power of Mitel Voice Assistant](https://www.gobsb.com/mitel/unleashthepowerofmitel): Unleash the Power of Mitel Voice Assist: Your No-Code Solution- Test to Speech - Dial Menu Options - Mitel Voice Assistant - BSB Communications
- [Meet Mitel CX](https://www.gobsb.com/meet-mitel-cx): Proudly Introducing Mitel CX - Transforming Customer Interactions - Unified Powerhouse - Control & Customization at Your Fingertips - BSB Communications - Mitel
- [Site map](https://www.gobsb.com/site-map): BSB Communications Site Map - Main Pages - Blogs - BSB Communications
- [TeamsCCElevate](https://www.gobsb.com/teamsccelevate): Get Advanced Unified Communications (US) AI Powered Contact Center with Fully Embedded Microsoft Teams - Elevate + Teams + Contact Center - BSB Communications
- [Mitel Revolution](https://www.gobsb.com/mitelrevolution): Mitel Revolution; Notifying the Right People When it Matters Most - Adaptable by Design - Activators - Notifications - Endpoints - Responses - BSB Communication
- [Mitel_CX](https://www.gobsb.com/mitel_cx-2): Mitel CX: Everything Your Need to Deliver Exceptional CX - BSB Communications - Features & Capabilities - Performance Management - Contact Us Today
- [Reliable Carrier Solutions with BSB—Better Rates, Better Service](https://www.gobsb.com/reliablecarriersolutionswithbsb): Are You Paying Too Much For Dialtone?- Reliable Carrier Solutions with BSB Communications - Carrier Solutions - BSB Communications - Upgrade Carrier Solutions
- [Software Assurance](https://www.gobsb.com/softwareassurance): Software Assurance - BSB Communications - Mitel Software Assurance - Keep Your Software Up To Date - BSB Software Assurance
- [UpgradeProgram](https://www.gobsb.com/upgradeprogram): BSB Communications Upgrade Program - Mitel - Elevate - Upgrade Your System Today for Better Communications - BSB Communications - Upgrade Your System with BSB
- [Legacy Systems](https://www.gobsb.com/legacysystems): Legacy Systems with Outdated Technology - What Can Your Do to Keep Your Business Growing - BSB Communications - Mitel - Upgrade Your System with Mitel Today
- [Innovation Day 10.16.2024](https://www.gobsb.com/innovation-day): - BSB Communications Innovation Day October 16th, 2024 - Contact Center Solutions - Event - Networking - Demonstrations - Credit Unions - BSB Events - More
- [Every Business Today Has a Contact Center](https://www.gobsb.com/everybusinesshasacc): BSB Communications - Contact Center Solutions - Every Business Has a Contact Center - Mitel - Ignite - Agent and Supervisor Software - Mitel - Reporting
- [Paging & Infrastructure](https://www.gobsb.com/bsbpaging-infrastructure): Is Your Infrastructure Ready for What’s Next? Now’s the Time to Take a Closer Look Whether you’re planning a new location, expanding your existing office, or just trying to stay ahead of future growth, one thing is certain: your technology infrastructure—from cabling to paging systems—must be rock-solid. With the recent merger of BSB Communications and
- [Paging & Infrastructure](https://www.gobsb.com/paging-infrastructure): Is Your Infrastructure Ready for What’s Next? Now’s the Time to Take a Closer Look Whether you’re planning a new location, expanding your existing office, or just trying to stay ahead of future growth, one thing is certain: your technology infrastructure—from cabling to paging systems—must be rock-solid. With the recent merger of BSB Communications and
- [Banks](https://www.gobsb.com/banks): Innovative Communications Solutions for Banks In an increasingly competitive industry, banks must stay ahead of the curve with innovative approaches to keep customers satisfied and employees engaged. Mitel Financial Services Solutions offer a comprehensive suite of communications, collaboration, and customer experience (CX) applications designed to deliver exceptional experiences for both customers and employees. By leveraging
- [Transforming Education](https://www.gobsb.com/transforming-education): Schedule a Call Transforming Education: Elevate Teacher, Student, and Parent Experiences with One Communication Platform Education today spans online, hybrid, and in-person settings, but one thing remains constant: students must feel included, safe, and engaged. Effective communication is key, and a fully integrated cloud communications platform like Elevate makes it possible to enhance experiences for
- [MIR Recording Insights](https://www.gobsb.com/mirinsights): Schedule a Call Mitel Interaction Recording Insight AI Product Overview Mitel has launched a new speech analytics platform that leverages generative AI to automate the analysis and classification of recorded communications. Developed in collaboration with ASC Technologies and supported by Microsoft Azure AI Services and OpenAI models, the solution offers comprehensive communication insights. Key Technological
- [Migration Misconceptions](https://www.gobsb.com/migrationmisconceptions): Schedule a Call Cloud Phone Systems: Breaking Down Migration Misconceptions Common Barriers to Phone System Modernization Perceived Transition Difficulties Many Businesses resist transitioning to cloud phone systems due to two primary misconceptions: Fear of complex migration process Concerns about hardware replacement costs The True Cost Equation Traditional Phone System Expenses High local and long-distance service
- [Webinars](https://www.gobsb.com/webinars): 2024 Webinars Features & Focus Get Access Now MICC Reporting Get Access Now Mi Collab & NuPoint Get Access Now Mitel Revolution Get Access Now BSB Elevate Get Access Now Revolution Part 2 Get Access Now MIR Call Recording Get Access Now Past Webinars Cybersecurity Get Access Now How Cloud Communications Can Help You Navigate
- [Simplifying Mitel Management](https://www.gobsb.com/mitelmanagement): Simplifying Mitel Management: A Deep Dive into Mitel Administration Mitel Administration is a cloud-based platform designed to streamline the day-to-day management tasks for Mitel customers alike. This powerful tool offers a user-friendly interface that simplifies complex tasks, reducing the time and effort required for administration. Key Features of Mitel Administration: Cloud Link Application Configuration and
- [MiContact Center Business Release 10.2](https://www.gobsb.com/miccrelase10-2): MiContact Center Business Release 10.2 Product Overview Schedule a Call Mitel MiContact Center Business is designed to meet the needs of today’s modern consumer. It offers omnichannel skills-based routing for voice, email, chat, SMS, social media, and open media. This allows businesses to provide great self-service, inbound, and proactive outbound customer communications. The system also
- [Elevate Device Videos](https://www.gobsb.com/elevate-device-videos): Elevate Product Videos Stop Wasting Time and Resources on Maintaining Old Systems. It’s Time to Upgrade If you’re still using an on-premises communications system, you’re needlessly wasting time and resources on outdated features and applications. Cloud communications systems are quickly becoming the new standard because they offer so many advantages over traditional on-premises systems. With
- [Upgrade without breaking the bank](https://www.gobsb.com/mitel-mivoice-business): Upgrade Without Breaking the Bank: A Phased Approach toMitel MiVoice Business With an existing IT staff, transitioning to Mitel MiVoice Business can significantly benefit your organization. Here’s how: Cost Reduction: Leveraging your existing IT team, the transition to Mitel MiVoice Business can substantially lower initial costs. Your IT staff’s expertise can streamline the setup and
- [White Papers](https://www.gobsb.com/white-papers): WHITE PAPERS Cloud Communications AI Sentiment Analysis Download Now AI Interaction Summary Download Now BSB Elevate – AI Assistant Download Now BSB Elevate – Archiving Download Now Elevate – Archiving Datasheet Download Now Mitel Mitel Customer Experience Solutions Download Now Getting Started with the NISTCybersecurity Framework Download Now 3 Ways Cloud Communications Benefit Your Business
- [MCUL Mitel + BSB Materials](https://www.gobsb.com/mcul-mitel-bsb-materials): MCUL Mitel + BSB Materials Customer CX Solutions Download Now 3 Ways Cloud Communications Benefit Credit Unions Download Now Credit Unions Communications Checklist Download Now Mitel Financial Services Solution Brief Download Now Mitel MiVoice Business Subscription Download Now Power an Intelligent Digital Customer Experience in Financial Services Download Now Powering the Digital Journey with Mitel
- [MCUL 2024](https://www.gobsb.com/mcul24): Welcome to the MCUL Annual Convention & Exposition Grand Traverse Resort & SpaJune 5th – 7th, 2024 We encourage you to download one or more of our Mitel resources, and don’t forget to stop by BSB’s booth at the event! Here’s a sneak peek at our value-packed materials: 3 Ways Cloud Communications Benefit Credit Unions
- [Education & Government](https://www.gobsb.com/education-government): Education & Government Communications solutions from BSB can help you protect your students, staff, and facilities for a safer and more connected future. Schedule a Call Ramp up School Safety and Easily Send Mass Communications In the event of an emergency, every second counts. That’s why our communications solutions include E911 capabilities that allow first
- [MSBO](https://www.gobsb.com/msbo): Welcome to the Michigan School Business Officials Conference and Exhibit Show Amway Grand Plaza Hotel and DeVos Place, Grand Rapids April 24-26th, 2024 We encourage you to download one or more of our Mitel resources, and don’t forget to stop by BSB’s booth at the event! Here’s a sneak peak at our value-packed materials: The
- [The Power of Ai](https://www.gobsb.com/powerofai): In today’s fast-paced, technology-driven world, businesses need every advantage to stay ahead of the competition. That’s where the power of artificial intelligence (AI) comes into play – and BSB’s Elevate cloud communications platform is leading the charge. Imagine having an AI-powered assistant at your fingertips, ready to streamline your day-to-day communications and unlock new levels
- [Mitel Finance Industry](https://www.gobsb.com/mitel-finance-industry): Revolutionizing Communications in Financial Services: Boosting Profitability with Mitel Solutions In the fast-paced world of financial services, staying ahead of the competition and fostering customer loyalty are crucial for maximizing profitability. That’s where Mitel Financial Services Solutions come in, offering cutting-edge communication and collaboration tools that enhance customer experience (CX) and drive superior interactions for
- [Mitel Healthcare Industry](https://www.gobsb.com/mitel-healthcare-industry): Modernizing Healthcare Communication: Comprehensive Solutions and Phone Systems Efficient and automated communication is crucial for healthcare organizations to retain professionals and create a positive patient experience. BSB helps healthcare and elderly care organizations globally by providing streamlined communication services that support modernization and digital healthcare transformation. Schedule a Call Customized Healthcare Solutions Designed for Your
- [Credit Union](https://www.gobsb.com/credit-union): Cutting-Edge Communications Solutions for Credit Unions Credit unions face a paramount challenge to remain ahead of the competition: delivering exceptional digital experiences to both employees and members. Mitel Financial Services Solutions offer a comprehensive suite of communications, collaboration, and member experience applications that empower credit unions to meet this challenge head-on. Schedule a Call Elevate
- [Unified Communicaitons Essential Tools](https://www.gobsb.com/unifiedcommunicationtools): In today’s digital world, staying competitive hinges on seamless communication and collaboration. Unified Communications (UC) platforms offer tools that empower businesses to achieve this. But with a variety of features available, let’s explore the five essential tools within UC that are crucial for success: Real-Time Collaboration Tools: Instant Messaging (IM): IM fosters real-time communication across
- [MiVoice Call Recording End-Of-Life](https://www.gobsb.com/publicsectorspecialist2024): BSB Communications Public Sector partner Specialist Improving citizen experience and citizen safety remains of utmost importance in public services. To deliver outstanding services to the public, the public sector faces various challenges that require innovative solutions and specialized expertise. Outdated infrastructure and legacy systems hinder efficiency, creating obstacles that hinder providing timely and effective services to
- [Mitel End of Sale](https://www.gobsb.com/end-of-sale): Moving Forward from Shoretel to Mitel: Embrace the Change. What does End-of-Sale mean? The End-of-Sale milestone marks the final opportunity to buy any Mitel product through their sales channels, signaling the cessation of marketing and sales efforts for that specific product. Mitel MiVoice Connect will reach this significant milestone on July 6, 2024, marking the
- [Elevate Your Communications & Save](https://www.gobsb.com/elevate-save): Ditch the Hidden Costs of Your Phone System:Elevate Your Communications & Save! Think your paid-off phone system means free communication? Think again. Many business owners fall into the same trap, overlooking the hidden costs that drain their bottom line: Phone lines and long-distance charges: These fees add up quickly, especially for frequent calls or remote teams.
- [MiVoice Call Recording End-Of-Life](https://www.gobsb.com/callrecordingeol): Mitel MiVoice Call RecordingTime to Upgrade Before the Curtain Falls For years, Mitel MiVoice Call Recording (MIVCR) has been a reliable tool for businesses to capture and analyze their communication data. However, all good things must come to an end, and MIVCR is approaching its End-of-Life (EOL) date on June 30th, 2024. This means that you will
- [Guides](https://www.gobsb.com/guides): GUIDES Why Mitel in Healthcare Mitel Healthier Communications for Healthier Patients Inforgraphic The Future of EX & CX Infographic Why Mitel In Financial Services Powering the Digital Journey With Mitel Financial Services Solutions Mitel-Teleworking- Capabilities Mitel Options for Telecommuting Plugging in Your Remote 6930 IP Phone MiCollab Creating & Editing Status (Softphone) MiCollab Creating &
- [The Significance of CX In Finance](https://www.gobsb.com/cx-finance): The Significance of CX In Finance In today’s dynamic financial landscape, customer experience (CX) is crucial for differentiation among financial institutions. A seamless and personalized CX nurtures customer loyalty, fuels business growth, and fortifies brand reputation. Mitel, a prominent communication and collaboration solutions provider, has played a transformative role in the financial industry, offering innovative
- [Holiday Cyber Defense](https://www.gobsb.com/cyber-defense): Holiday Cyber Defense: A Blueprint for Safeguarding Your Business As the holiday season approaches, businesses face an increased risk of cyber threats targeting their networks and unified communications structures. Bad actors are well aware that this time of year presents ample opportunities to exploit vulnerabilities and launch attacks. At BSB, we understand the importance of
- [Videos](https://www.gobsb.com/videos): Videos BSB Communications What’s in Your Office Elevate Cloud Communications – Delivering Better Customer Experiences. From Wherever. Say Hello to Effortless Productivity with RingCentral MVP Welcome to RingCentral: Message. Video. Phone. Together Connect Like Never Before | RingCentral Which Solution is Right For Your Business a Premise Phone System or Moving to the Cloud? Unified
- [Other Industries We Serve](https://www.gobsb.com/other-industries): Other Industries We Serve Hospitality companies and hotels can employ stable, highly reliable communications solutions at a fraction of the cost. Schedule a Call Hospitality Hospitality companies and hotels can employ stable, highly reliable communications solutions at a fraction of the cost. Avoid Tech Problems of the Past Hospitality institutions and hotels often cling to
- [Mitel Contact Center](https://www.gobsb.com/mitel-contact-center): Elevate Your Communications with Mitel Contact Center Employing contact center solutions can be the key to improving your business operations and the customer experience. Schedule a Call A Mitel Contact Center Offers Organizations: Reliable communications Better operations Improved compliance with industry regulations Increased security Schedule a Call Today To Build Up Your Contact Center Watch
- [Mitel Contact Center Chat](https://www.gobsb.com/mitel-contact-center-chat): Elevate Your Communications with Mitel Contact Center Employing contact center solutions can be the key to improving your business operations and the customer experience. Schedule a Call A Mitel Contact Center Offers Organizations: Reliable communications Better operations Improved compliance with industry regulations Increased security Schedule a Call Today To Build Up Your Contact Center Watch
- [Techtober 2023 Post Event](https://www.gobsb.com/techtober-2023-postevent): Thank you for joining us at the Techtober 2023 Roadshow. Your presence and enthusiasm are greatly appreciated as we explore cutting-edge technology and discuss the future of communication. Your support fuels our ongoing pursuit of excellence in the industry. Stay connected with BSB Communications as we revolutionize the way we communicate. Focused Expertise delivers exceptional
- [Request Info-Techtober](https://www.gobsb.com/request-info-techtober): Request Info Schedule a Call Tips & Tricks Request Please fill out the form below for questions or comments on our Tips & Tricks Session. Someone will contact you with the appropriate information. First Name(Required) First Last Name Last Name Company(Required)Phone(Required)Email(Required) Classes(Required)Please select the classes you are interested in receiving information on:Advanced Contact Center Functionality.
- [Techtober 2023 Exhibitors](https://www.gobsb.com/techtober2023exhibitors): TECHTOBER ROAD SHOW: Know Before you Go If there is anyway we can help please text Stacy @ 810-523-0669 Hotel Check-In Sunday, October 1 after 4 pm Move -In / Booth Set up Monday, October 2, 8 am-9 am Education Conference Monday, October 2, 9:30 am-5 pm Exhibit Hours Monday, October 2, 9 am-5:30 pm
- [Techtober 2023 Educational Sessions](https://www.gobsb.com/techtober-2023-educational-sessions): BSB’S Techtober 2023 Educational Sessions and Speaker Bios We are thrilled to welcome you to the highly anticipated Techtober Technology Roadshow 2023! As we usher in the beautiful autumn season, it’s time once again to present an event that promises to redefine the trajectory of business communication. This year, we are going above and beyond
- [The Secret to Increased ADR](https://www.gobsb.com/the-secret-to-increased-adr): The secret to increased ADR is improved communications technology. In the high stake’s world of hospitality, guest experience is everything. And in today’s digital age of online reviews and 24/7 social media access, it’s more crucial than ever to proactively manage that guest experience. But how? Well, it all starts before your guests even arrive.
- [End Of Life Migration Webinar](https://www.gobsb.com/migrationwebinar): During this insightful session, our industry experts will delve into the risks and challenges associated with using End-of-Life (EOL) legacy systems and the significant benefits of migrating to a unified communications platform. Gain valuable insights into how outdated systems can hinder productivity, limit scalability, and pose security vulnerabilities for your organization. Understand the risks of
- [Mitel MiVoice Business](https://www.gobsb.com/mvb): Unleashing the Power of Your Mitel MiVoice Business Phone System Effective communication is key to success in today’s rapidly evolving business landscape. Organizations increasingly realize the importance of maintaining state-of-the-art communication systems like the Mitel MiVoice Business Phone System. But how can you ensure that you’re leveraging its full potential? That’s where BSB Communications comes
- [Financial](https://www.gobsb.com/financial23): Tailored Unified Communications Solutions for Financial Institutions In the fast-paced world of finance, financial institutions face unique challenges in meeting the ever-growing demands of their valued members/customers, and employees. Striving to provide exceptional service while ensuring seamless internal communication can be complex. However, with the tailored unified communications solutions offered by BSB Communications, financial institutions
- [Hospitality](https://www.gobsb.com/hospitality23): Transforming the Hospitality Experience with Unified Communications In the dynamic world of hospitality, providing exceptional guest experiences while optimizing internal operations is a top priority. BSB Communications understands the pain points hotels and resorts face: the need for seamless communication, streamlined processes, and empowered staff. That’s why we’re thrilled to introduce our latest unified communications
- [Techtober](https://www.gobsb.com/techtober): TECHTOBER TECHNOLOGY EXPO REGISTRATION Thursday, October 13th, Hollywood Casino at Greektown At this year’s conference, Mitel will discuss all the changes being introduced within the company and its strategic partnership with RingCentral. Additionally, we will present BSB Elevate Cloud Solution and Mitel’s roadmap for 2023. Several key executives from Mitel, RingCentral, and BSB’s strategic partners
- [Healthcare](https://www.gobsb.com/healthcare23): Transforming Patient Care BSB Communications understands the challenges healthcare providers face daily: accessing patient information quickly, seamless collaboration among medical teams, and administrative burdens. That’s why we’re excited to present our innovative unified communications solutions designed specifically for healthcare organizations. Our platform enhances patient care and boosts employee productivity. Imagine doctors, nurses, and administrators seamlessly
- [SLED](https://www.gobsb.com/sled23): Addressing Challenges and Elevating Communications Challenges abound in the ever-evolving landscape of the SLED (State, Local, and Education) industry. From fostering meaningful student-teacher relationships to satisfying the needs of residents and customers, effective communication is vital. BSB Communications understands the pain points and fears faced by the SLED industry and is proud to introduce our
- [Legacy](https://www.gobsb.com/legacy23): Refresh Your Outdated Phone System for Enhanced Communication Effective communication is essential in today’s fast-paced business world. Yet, many organizations struggle with outdated telephone systems that hinder customer connections and internal communication efficiency. At BSB Communications, we understand the challenges businesses face relying on outdated systems. Introducing our unified communications solutions designed to revolutionize
- [Template](https://www.gobsb.com/template): Phone Systems and Communications Solutions for Banks With competition heating up, banks are constantly looking for innovative ways to keep existing customers happy and employees engaged. Mitel Financial Services Solutions provide the communications, collaboration, and CX applications that help deliver great customer and employee experiences. Contact Us Communications Technology that Helps You Compete Competition is
- [MCUL Annual Convention & Exposition](https://www.gobsb.com/mcul): Welcome to the MCUL Annual Convention & Exposition Amway Grand Plaza Hotel & DeVos Place, Grand Rapids, MI We encourage you to download one or more of our Mitel resources, and don’t forget to stop by BSB’s booth at the event! Here’s a sneak peak at our value-packed materials: 3 Ways Cloud Communications Benefit Credit
- [Accounts Receivable / Accounting Clerk](https://www.gobsb.com/accounts-receivable-accounting-clerk): Job Summary: The Accounts Receivable Clerk is responsible for a variety of accounting duties in the areas of Accounts Receivable, inventory, reporting, data entry, collection, deposits, and special projects supporting the Accounting / finance department. Accounts Receivable Manage and process customer invoicing. To include deposit invoices, prepaid invoices, managed services, and service orders. Prepare daily
- [Career Opportunities For Sterling Heights, MI](https://www.gobsb.com/sterling-heights)
- [Financial & Healthcare](https://www.gobsb.com/financial-healthcare): Financial & Healthcare BSB provides the latest communications technology to keep you connected while meeting all industry regulations. Schedule a Call Compliance and Security are Non-Negotiables Data security is of utmost importance in the financial and healthcare industries. Your communications solutions must be able to protect confidential information while also complying with all industry regulations.
- [Mitel + BSB Materials](https://www.gobsb.com/mitel-bsb-materials): Mitel + BSB White Papers The Advantages of Transitioning from MiVoice Office 250 to MiVoice Business Download Now Make the Move to MiVoice Business: Migration Path from MiVoice Connect Download Now Mitel Revolution: Notifying the Right People When It Matters Most Download Now Mitel Revolution Cheat Sheet Download Now Technology for Enriching the Learning Experience
- [VoIP Phone System](https://www.gobsb.com/voip-phone-system): VoIP Phone Systems for the Modern Workplace From the office or halfway around the world, VoIP solutions from BSB make it easy for your employees and customers to stay connected. Schedule a Call Our VoIP Phone Systems Include All-in-One Solutions Platforms Adaptable & Integrative Design Simple User-Friendly Setup Make Communications Easy Again. Contact Us Today.
- [MiVoice Business](https://www.gobsb.com/mivoice-business-solutions): Take Your Communications to the Next Level with MiVoice Business ​Partner with BSB today to elevate your communications, collaboration and employee and customer experiences through Mitel. Schedule a Call MiVoice Business Provides Your Customers with Business Freedom Freedom of a single, cloud-ready software stream that can be implemented on any network, infrastructure, or platform Freedom
- [Mitel Revolution](https://www.gobsb.com/mitel-revolution): Mitel Revolution has Your Back In the event of an emergency, Mitel Revolution can be the fast and effective tool you need to keep others informed and safe. Schedule a Call Stay Connected When You Need it Most No one knows for sure when an emergency is going to happen, but, if it does, reliable
- [Traverse City Communications Solutions](https://www.gobsb.com/traverse-city-communications-solutions): Voice Solutions in Traverse City, MI Small, medium, and large organizations all have unique needs and issues, and we provide a range of communication and collaboration tools to simplify business communications. Whether you want to move your communications technology to the cloud or maximize your on-site investment with next-generation apps, we provide the tools you
- [Mitel Options for Telecommuting](https://www.gobsb.com/mitel-options-for-telecommuting): Mitel Options for Telecommuting Schedule a Call The Coronavirus (COVID-19) pandemic has triggered a spike in inquiries from our clients regarding their options for enabling employees to work from home/remotely. Generally, the Mitel solutions being utilized by our clients today offer a few options; including Call Forwarding, Twinning, Teleworker IP phones, Mobile and/or PC Softphones.
- [Hosted Voice Solutions](https://www.gobsb.com/hosted-voice-solutions): Hosted Voice Solutions Strong communications with your customers are the lifeblood of your business. Schedule a Call Cloud-based service that delivers business communications without the need to own and maintain a traditional phone system. Mitel AnyWare is a cloud-based service that delivers a feature-rich business communications experience without the need to own and maintain a
- [Ancillary Services](https://www.gobsb.com/ancilary-services): High-Value Ancillary Services Leverage and deploy ancillary services designed to meet your organization’s performance and value metrics. Schedule a Call Our Ancillary Services Help You: Streamline Processes Maximize Efficiency Improve Customer Satisfaction Schedule a Call BSB’s Ancillary Services Paging Paging is an ancillary service that allows you to make announcements or send messages to specific
- [Mitel Teleworking Capabilities](https://www.gobsb.com/mitel-teleworking-capabilities-us-only-2020): Mitel Teleworking Capabilities Schedule a Call As businesses and government entities across the globe advise workers to work from home some customers are quickly looking to add teleworking to their Mitel system. To help support customers with what they need, we’ve outlined some options for you. Please note the prices reflected in this document are
- [Gaylord Communications Solutions](https://www.gobsb.com/gaylord-communications-solutions): Voice Solutions in Gaylord, MI We offer the tools you need to simplify your business communications, whether you want to move your communications technology to the cloud or maximize your on-site investment with next-generation apps. Small, medium, or large companies all have unique needs and difficulties, and we have a range of communication and cooperation
- [Midsize Business Solutions](https://www.gobsb.com/midsize-business-solutions): .
- [Solutions](https://www.gobsb.com/solutions): .
- [Enterprise Solutions](https://www.gobsb.com/enterprise-solutions): .
- [Small Business Solutions](https://www.gobsb.com/small-business-solutions): .
- [Mitel Revolution Mass Notification](https://www.gobsb.com/mitel-revolution-mass-notification): First Name(Required) First Last Name(Required) Last Email(Required) Consent I give consent for you and/or your third-party marketing partners to email me. I understand I can opt-out of emails at any time. Register Now Mitel Revolution Mass Notification Notifying The Right People, When It Matters The Most Sign Up to Get Access to this Webinar Hosted
- [Midland](https://www.gobsb.com/midland-services): Midland BSB is your premier provider of business communication solutions in Midland, MI. We understand that every business has unique needs and challenges, which is why we offer a wide range of communication and collaboration tools to suit the different stages of a corporation’s growth. Our team of experts specializes in working with Mitel to
- [Grand Rapids Communications Solutions](https://www.gobsb.com/grand-rapids-communications-solutions): At BSB, we specialize in providing a wide range of services to help businesses in Grand Rapids improve their communication and customer service operations. We understand that in today's business environment, effective communication and customer service are crucial for success. That's why we offer a variety of services tailored to meet the specific needs of
- [Grandville Communications Solutions](https://www.gobsb.com/grandville-communications-solutions): Voice Solutions in Grandville, MI Whether you want to move your communications technology to the cloud or maximize your on-site investment with next-generation apps, we provide the tools you need to simplify your business communications. Small, medium, and large companies all have unique demands and difficulties, and we offer a variety of communication and collaboration
- [Gaylord, MI](https://www.gobsb.com/gaylord-mi): Gaylord is a city in Michigan. In 2020, Gaylord had 4,286 residents, an increase from 3,645 in 2010, according to Otsego County s official website. The alpine village of Gaylord is home to many Tyrolean-style architecture in the downtown area. Because of its abundant snowfall and mild summer temperatures, Gaylord has long been home to
- [Grand Rapids, MI](https://www.gobsb.com/grand-rapids-mi): Welcome to Grand Rapids, Michigan — the second largest city in the state of Michigan and a vibrant community full of life. Located on the banks of the Grand River, this bustling city offers its residents an array of activities and attractions ranging from historical sites to outdoor recreation. With a growing population that is
- [Midland, MI](https://www.gobsb.com/midland-mi): Midland is the county seat and a major city in Michigan. In the 2020 census, Midland County, Michigan, had a population of 42,547. Saginaw-Midland-Bay City Combined Statistical Area includes Saginaw, Midland, and Bay City. Midland offers a wide array of cultural activities, from science and the arts to music and theatre. The Alden B. Dow
- [Traverse City, MI](https://www.gobsb.com/traverse-city-mi): Grand Traverse County, Michigan, is home to the city of Traverse City. The county seat, Traverse City is part of the Northern Michigan region and has a population of 15,678. It is the largest city in the region, which comprises 21 counties. The population was 153,448 in the Traverse City micropolitan area in 2020. The
- [Grandville, MI](https://www.gobsb.com/grandville-mi): Grandville is a city in the U.S. state of Michigan In 2010, Grandville had 15,378 inhabitants, according to the Kent County census. Grand Rapids is just south of Grandville and is part of the Grand Rapids metropolitan area. The city was first established in 1833 and then re-established in 1933. Logging activity in Michigan's history was
- [Mitel and Microsot Teams LP](https://www.gobsb.com/mitel-and-microsot-teams): By integrating Mitel with Microsoft Teams, you can save time, reduce costs, and improve your call center operations and your telephony experience. This app allows employees to utilize the latest features, such as voice, video, messaging, SMS mobility, and file sharing. Keeps employees productive whether working from home, in the office or a combination of both. BSB
- [Thank you](https://www.gobsb.com/thank-you): Thank you! Thank you for sharing your contact information. One of our experts will be contacting you shortly.
- [Network Technician](https://www.gobsb.com/network-technician): Network Technician Apply Now NETWORK TECHNICIAN Job Title: Network Technician Demonstrated increasing responsibility for interaction with LAN/WAN network components and telecommunications systems including routers, switches, firewalls, SIP, network cards, cabling and attached computer systems, telecommunications equipment such as PBX, Voice Gateways, Smart jacks, and other devices, and familiarity with QOS, VLAN’s, Signaling, and VoIP protocols.
- [Telecom Systems Engineer](https://www.gobsb.com/telecom-systems-engineer): Telecom Systems Engineer Apply Now TELECOM SYSTEMS ENGINEER Job Title: Telecom System Engineer POSITION SUMMARY We are looking for an experienced and motivated Telecom Systems Engineer. You will provide excellent installation and support services for our current and new clients. ESSENTIAL DUTIES AND RESPONSIBILITIES Minimum of three years’ experience working in telecommunications and/or data networking
- [Project Manager](https://www.gobsb.com/project-manager): Project Manager Apply Now PROJECT MANAGER Job Title: Project ManagerJob Type: Full-time POSITION SUMMARY Manages all aspects of complex projects from inception to conclusion. ESSENTIAL FUNCTIONS As the point of contact on assigned projects, performs a variety of highly skilled duties such as: Assembling, coordinating and managing multidisciplinary technical review teams. Training staff and assigned
- [Purchasing/Inventory Coordinator](https://www.gobsb.com/purchasing-inventory-coordinator): Purchasing/Inventory Coordinator Strong communications with your customers are the lifeblood of your business. Apply Now Purchasing/Inventory Coordinator Take your future to the next level – Join a growing business that is committed to being the leader in Voice over IP Unified Communication solutions. We are passionate about developing lasting relationships with employees, partners, and clients
- [Professional Services](https://www.gobsb.com/professional-services): Professional Services Strong communications with your customers are the lifeblood of your business. Schedule a Call Professional Services Require Modern Communications Solutions In today’s business world, professional services companies need to be able to communicate with their customers easily and instantaneously. But staying connected can be difficult – especially if your customers are spread out
- [Request Info](https://www.gobsb.com/request-info): Request Info Schedule a Call OTHER INFORMATION : To inquire about solutions from BSB Communications’, please fill out the form below, or call 1.877.204.7727 First Name(Required) First Last Name Last Name Company(Required)Phone(Required)Email(Required) Classes(Required)Please select the classes you are interested in receiving information on:Advanced Contact Center Functionality. Chat bots, SMS, co-browse, and video chat!MiVoice Call Recording -
- [Relocation Guide For Business](https://www.gobsb.com/relocation-guide): RELOCATION GUIDE FOR BUSINESS Our Relocation Guide for Business provides helpful recommendations at each stage of your business move timeline. As with any major event, planning is key. To make the most of your move, we recommend that you take adequate time to select the vendors and service providers you can trust to meet deadlines and deliver
- [Seeking Mobility](https://www.gobsb.com/seeking-mobility): EBOOKS AND GUIDES – SEEKING MOBILITY Schedule a Call Is your company ready for a mobile communications solution? Mobility can change the way you do business. Is your business ready to leverage all mobility has to offer? With this checklist, your business can discover how to boost productivity and improve workflows with the right mobility
- [Solutions By Company Size](https://www.gobsb.com/solutions-by-company-size): Solutions By Company Size Schedule a Call We understand that to solve a business problem, you often need a different solution for different sized businesses. BSB Communications broad portfolio of solutions is designed to cover virtually every business need across any business size. Here’s a look at how our solutions are applied in 3 different
- [Support Services](https://www.gobsb.com/support-services): Scalable Support Services Designed to Fit Your Needs Whether you need 24/7/365 services or pre-paid labor hours for maintenance, BSB has a support solution that will fit your needs and budget. Schedule a Call Our Support Services Involve: On-Call Support Replacement Stock Consultation & Education Support: Right Away, When You Need it. Contact Us Now.
- [Testimonials](https://www.gobsb.com/testimonials): What Customers are Saying Strong communications with your customers are the lifeblood of your business. Schedule a Call The Magni Group, Inc. is in the manufacturing business with Headquarters here in Birmingham, MI with multiple offices both domestic and internationally. Staying in communication with these international offices is key for our executives and BSB has
- [Unified Communications](https://www.gobsb.com/unified-communications): Unified Communications Unified Communications solutions from BSB connect you faster and better. Schedule a Call Our Unified Communications Solutions allow you to: Untangle Internal and External Communications Enjoy Reduced Costs and Better Results Leverage All-in-One Integrated Collaboration Tools Ready to Elevate Your Business Communications? Let’s Connect. Outdated Tech is Hindering Your Clients and Employees Are
- [What is Your Customer Retention Rate?](https://www.gobsb.com/what-is-your-customer-retention-rate): WHAT IS YOUR CUSTOMER RETENTION RATE? Did you know that companies with omnichannel customer engagement strategies retain on average 89% of their customers? This is compared to a 33% customer retention rate for companies with weak omnichannel strategies. In our final installment of “success facts” video series we discuss the importance of how customer engagement
- [July 2019](https://www.gobsb.com/newsletter/july-2019): Content Don’t Forget to Register 5th Annual TECHTOBER EXPO! Learn How to find the Best Cloud Provider for your Business Why Choose Mitel as your Cloud Provider? BSB BUZZ BSB was recognized as one of this year’s Bright Spot Winners July 2019 Watch Video » BSB Communications has been providing telecommunications services for 35
- [April 2019](https://www.gobsb.com/newsletter/april-2019): Contents Mitel Contact Center Lunch & Learn How Important is Unified Communication in Today’s Business? Don’t Miss Our 2019 TECHTOBER EXPO! What is your Customer Retention Rate? BSB Buzz: Fred Charlton April 2019 Watch Video » BSB Communications has been providing Telecommunication services for 35 years. Check out our video to see how we Focus
- [Mobile Workforce Webinar](https://www.gobsb.com/mobile-workforce-webinar): SUPPORTING A MOBILE WORKFORCE WITH CLOUD COMMUNICATIONS Schedule a Call Work is no longer a location. Today’s modern professional is working from home, while on the go or juggling time between the office and family obligations, making how you work more important than where you work. This 30-minute webinar covers: Supporting a free-range workforce
- [Manufacturing](https://www.gobsb.com/manufacturing): Manufacturing You need reliable, industrial-grade communications solutions that can stand up to the demanding conditions of a manufacturing environment. Schedule a Call Resilience, Connectivity and Productivity From the assembly line to the back office, communications are critical to the success of your manufacturing business. But with so many moving parts, it can be challenging to
- [How Important Is Unified Communication In Today's Business?](https://www.gobsb.com/how-important-is-unified-communication-in-todays-business): How Important Is Unified Communication In Today’s Business? Schedule a Call In today’s increasingly hyperconnected and hypercompetitive world, businesses need to excel at communications and collaboration – otherwise, they risk missing out on potential growth opportunities and falling behind their competition. Unified communications (UC) solutions can enable organizations to not only improve collaboration, but enhance
- [Dial Tone Connectivity](https://www.gobsb.com/dial-tone-connectivity): Dial Tone Connectivity Strong communications with your customers are the lifeblood of your business. Schedule a Call DIAL TONE CONNECTIVITY With the convergence of the phone system and the computer network, Voice over IP, along with many other emerging technologies, it is difficult to decide what carrier and service makes the most sense for your
- [Troy, Michigan](https://www.gobsb.com/troy-michigan): The origins of Troy, Michigan can be traced back to the 18th century. The area was first settled in 1796 by a man named George Taylor, who established a trading post there. Troy would not become an official city until 1819 when it was incorporated as a village. Over the years, Troy has grown into
- [Toledo, Ohio Communications Solutions](https://www.gobsb.com/toledo-communications-solutions): At BSB Communications, we approach every project with a client-focused perspective. Whether it's the technology or our customer relationships, we are constantly striving to give our clients the finest possible experience. Our staff carefully examines each potential solution to ensure that it is the most appropriate option for each individual client since, at the end
- [Wireless Wifi](https://www.gobsb.com/wireless-wifi): Wireless Wifi Strong communications with your customers are the lifeblood of your business. Schedule a Call Wireless or WiFi technology, provides flexibility in the work place that cannot be achieved with a conventional, wired connection. By using a wireless local-area network (WLAN), companies can take advantage of portable and handheld devices to manage inventory, connect
- [Troy, Michigan Communications Solutions](https://www.gobsb.com/troy-communications-solutions): We use our expertise, experience, and creativity to create a positive corporate culture that allows us to grow in ways we never imagined. We are committed to treating customers fairly, providing excellent service with honesty and integrity. We believe that the most effective way for businesses of all sizes to achieve worldwide success is by
- [Toledo, Ohio](https://www.gobsb.com/toledo-ohio): Toledo is a vibrant city at the western tip of Lake Erie and is home to the Toledo Museum of Art - one of the world's finest art museums. With its vast collection of modern and Renaissance work, the museum is a must-see for any art lover. The Glass Pavilion is also well worth a
- [Port Huron, Michigan](https://www.gobsb.com/port-huron-michigan): Port Huron is a significant maritime hub located on the Great Lakes. The city boasts unique sites like the Huron Lightship and the Great Lakes Maritime Center. In 2022, admission to major Port Huron Museum attractions will be free, including the Thomas Edison Depot Museum, Huron Lightship, Carnegie Center, and Fort Gratiot Light—Michigan's oldest working
- [Port Huron, Michigan Communications Solutions](https://www.gobsb.com/port-huron-communications-solutions): BSB Communications is a provider of Midsize and Enterprise Business Solutions in Port Huron, Michigan and Ohio. To achieve that goal, we follow strict guidelines when choosing products and services to offer, and employees to hire. After three decades in business, those principles still hold today – and our customers continue to reward us with
- [Lansing, Michigan Communications Solutions](https://www.gobsb.com/lansing-communications-solutions): Voice, Collaboration, and Cloud Solutions that keep your employees and customers connected on any device, anywhere. This is what BSB Communications Lansing, Michigan commits to its clients. BSB provides converged voice, data, and cloud solutions that are designed to meet the specific needs of your business. We understand that every business is different, and we
- [Small Business](https://www.gobsb.com/small-business): Small Business Strong communications with your customers are the lifeblood of your business. Schedule a Call SMALL BUSINESS SOLUTIONS FUEL YOUR BUSINESS GROWTH Small business phone systems Modern business communications demands a host of tools, including desk and mobile phones, email, instant messaging, voicemail, presence information and audio, video and Web conferencing. Bring these tools
- [Paging](https://www.gobsb.com/paging): Paging Strong communications with your customers are the lifeblood of your business. Schedule a Call BSB Communications, Inc. can help design an overhead paging system that will provide superior coverage and quality. Our engineers have over 40 years of experience with all types of paging systems including single and multi-zone paging. If your paging system
- [Midsize Business](https://www.gobsb.com/midsize-business): Midsize Business Strong communications with your customers are the lifeblood of your business. Schedule a Call MIDSIZE BUSINESS SOLUTIONS IMPROVE YOUR BUSINESS PERFORMANCE Midsize business phone systems Modern business communications demands a host of tools, including desk and mobile phones, email, instant messaging, voicemail, presence information and audio, video and Web conferencing. Bring these tools
- [MiCloud Connect](https://www.gobsb.com/micloud-connect): MiCloud Connect (Formerly Shoretel Connect CLOUD) Secure and flexible cloud phone services and unified communications Schedule a Call MiCloud Connect lets you move communications and collaboration to the cloud with confidence. Featuring collaboration to make teams more productive, enhanced customer experience tools, global presence and improved business intelligence with integrations, you can connect your business
- [Lansing, Michigan](https://www.gobsb.com/lansing-michigan): Lansing, Michigan is a city that's rich in history and culture. The capital of the state, Lansing has been around since the 1870s and is home to some beautiful architecture, including the cast-iron dome of the Michigan State Capitol building. If you're a fan of science, be sure to check out the Impression 5 Science
- [Industry Solutions](https://www.gobsb.com/industry-solutions): Industry Solutions Strong communications with your customers are the lifeblood of your business. Schedule a Call INDUSTRY SOLUTIONS We understand that to solve a business problem, you often need to look at the solution from different perspectives. BSB Communications broad portfolio of solutions is designed to cover virtually every business communication need across any industry.
- [Enterprise](https://www.gobsb.com/enterprise): Enterprise Strong communications with your customers are the lifeblood of your business. Schedule a Call ENTERPRISE SOLUTIONS Enterprise Businesses: 2500+ SIMPLIFICATION OF MANAGEMENT Integrate your organization with a communications approach that is reliable, secure, and interoperable with current systems. Maximize your business with systems that are robust and scalable up to 65,000 users, featuring deployment
- [Detroit, Michigan](https://www.gobsb.com/detroit-michigan): Once known as the "Motor City," Detroit is now more widely recognized as a center for the arts. The Detroit Institute of Arts, located near Downtown, is home to the famous Detroit Industry Murals by Diego Rivera. These murals were inspired by the city's ties to the auto industry and give Detroit its nickname. Detroit
- [Detroit, Michigan Communications Solutions](https://www.gobsb.com/detroit-communications-solutions): At BSB Communications, we have a team of skilled and experienced professionals who are now servicing over 3,000 customers worldwide. Although the technology we bring to our customers has progressed leaps and bounds since our company's humble beginnings, our approach remains the same. We put every innovative design through a detailed evaluation process to ensure
- [Remote Worker Options](https://www.gobsb.com/remote-worker-options): .
- [Services](https://www.gobsb.com/services): .
- [Resources](https://www.gobsb.com/resources): .
- [Toledo Sales Representative](https://www.gobsb.com/toledo-sales-representative): Toledo Sales Representative TOLEDO SALES REPRESENTATIVE Job Title: Sales Representative Location: Toledo, OH Apply Here POSITION SUMMARY We’re looking for a results-driven sales representative to actively seek out and engage customer prospects. You will provide complete and appropriate telephony solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.
- [Thank you video](https://www.gobsb.com/thank-you-video): Thank You! Please view the webinar on “Free Range Humans”
- [Thank you - Techtober](https://www.gobsb.com/thank-you-techtober): Thank You! Thank you for signing up! We will let you know once the presentations are available for download.
- [Techtober 2022 Educational Sessions](https://www.gobsb.com/techtober-2022-educational-sessions): Techtober 2022 Educational Sessions The sessions at Techtober 2022 were jam-packed and full of value. We wanted attendees to be able to revisit the sessions they liked the most or gain insights into the sessions they couldn’t attend. Please see the wide range of sessions covered at Techtober 2022 below, presented by a handful of
- [Sample Page](https://www.gobsb.com/sample-page): This is an example page. It's different from a blog post because it will stay in one place and will show up in your site navigation (in most themes). Most people start with an About page that introduces them to potential site visitors. It might say something like this: Hi there! I'm a bike messenger
- [March 2019](https://www.gobsb.com/newsletter/march-2019): Contents Don't Miss Techtober Expo 2019 Rate Your Customer Service Mitel Wins Multiple Categories in Customer Satisfaction Study Consider Moving to the Cloud BSB Buzz: Meet Eric Fritz March 2019 Watch Video » BSB Communications has been providing Telecommunication services for 35 years. Check out our video to see how we Focus on discovering the
- [January 2019](https://www.gobsb.com/newsletter/january-2019): Contents BSB Legacy Customers Special 50% Promotion How Secure Are Your Passwords? BSB Buzz: Meet Laurie Card Software Assurance Corner What Our Customers Are Saying January 2019 Watch Video » BSB Communications has been providing Telecommunication services for 34 years. Check out our video to see how we Focus on discovering the right solution for
- [February 2019](https://www.gobsb.com/newsletter/february-2019): Contents Happy Birthday, BSB! 35 Years Old! How We Stack Up! Exceed Customer Expectations IoT is Opening Doors BSB Buzz: Meet Jeff Baron What Our Customers Are Saying February 2019 Watch Video » BSB Communications has been providing Telecommunication services for 35 years. Check out our video to see how we Focus on discovering the
- [MiVoice Office400](https://www.gobsb.com/mivoice-office400): MiVoic Office 400 A flexible and versatile communications and collaboration solution, specially designed for small and medium businesses. The MiVoice Office 400 opens the full performance spectrum of modern business communications, meeting professional communications requirements by being highly responsive to innovations and new ways of working. The solution is designed for the small and medium
- [MiVoice Office250](https://www.gobsb.com/mivoice-office250): MiVoic Office 250 More than just a phone system, MiVoice Office 250 has the power to transform your small to mid-size business. Whether you need a communications solution that supports digital handsets that can re-use existing wiring, or one that provides your business with access to the latest in IP phones and productivity enhancing applications,
- [MiVoice Connect](https://www.gobsb.com/mivoice-connect): MiVoic Connect On-site unified communications and business phone system MiVoice Connect delivers a different approach to business communications. We focus on your most important assets – your people and their goals – and remove impediments to free-flowing communications so your team can focus on relationships, ideas and growth, not getting technology to work. KEY BENEFITS:
- [MiVoice Business](https://www.gobsb.com/mivoice-business): MiVoic Business With MiVoice Business, your business has everything it needs in an on-site unified communications and business phone system. MiVoice Business is a business communication platform that delivers voice, messaging, mobility, presence, conferencing, collaboration and applications. KEY BENEFITS: PLATFORM FOR SUCCESS MiVoice Business is designed to meet the needs of businesses from 5 to
- [Mitel](https://www.gobsb.com/mitel)
- [Midland Sales](https://www.gobsb.com/midland-sales-representative): Midland Sale MIDLAND SALES Job Title: Sales RepresentativeLocation: Midland, MI Apply Here POSITION SUMMARY We’re looking for a results-driven sales representative to actively seek out and engage customer prospects. You will provide complete and appropriate telephony solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability. ESSENTIAL DUTIES AND
- [MiCloud Flex V1](https://www.gobsb.com/micloud-flex-v1): MiCloud Flex V1 Object moved to here.
- [MiCloud Flex](https://www.gobsb.com/micloud-flex): MiCloud Flex With MiCloud Flex (formerly MiCloud Enterprise), you can bring unified, mission-critical communications into the cloud for increased efficiency, simplicity and mobility. Designed for large enterprises and other companies that require a rich unified communications (UC) environment, MiCloud Flex delivers the highest levels of performance, reliability and security through our global, mobile cloud. KEY
- [MiCloud Connect-v1](https://www.gobsb.com/micloud-connect-v1): MICLOUD CONNECT Object moved to here.
- [MiCloud Connect cx](https://www.gobsb.com/micloud-connect-cx): MICLOUD CONNECT CX Object moved to here.
- [Coming Soon](https://www.gobsb.com/coming-soon): New content coming soon

## Testimonials

- [Ron Kramer - Michigan Network Consultants](https://www.gobsb.com/testimonial/5072): We are an IT Consultant for many clients. One of our bigger clients has been with BSB for 15+ years. We are very happy with the service of BSB. We have gone through 2 phone systems from a local PBX to just recently switched to their Hosted Cloud solution that we love. We have since
- [Robert Maldonado](https://www.gobsb.com/testimonial/robert-maldonado-2): The Magni Group, Inc. is in the manufacturing business with Headquarters here in Birmingham, MI with multiple offices both domestic and internationally. Staying in communication with these international offices is key for our executives and BSB has not let us down no matter the challenge. Nearly five years ago BSB Communications was given the difficult
- [Brian N. Stuart](https://www.gobsb.com/testimonial/brian-n-stuart): I would like to express my appreciation for having BSB Communications as a key partner for the Sommers Schwartz Law Offices. When it comes to technology investments, our firm has always been vigilant in our evaluation process. We look for a value proposition. The solution must be feature-rich, reliable, easy to use, and the vendor
- [Gregory Nolkemper](https://www.gobsb.com/testimonial/gregory-nolkemper): I just wanted to write you and let you know how much I appreciate Ron working with us. He always goes above and beyond for me and our GHS staff. Every time I've had to deal with a phone emergency he's stepped up and quickly helped me out. Any other time I've had to work
- [Bradd Notestine](https://www.gobsb.com/testimonial/bradd-notestine): Over the years, BSB Communications proved time and again their ability to resolve our telecom related issues quickly and professionally. The trait I appreciate most in BSB is their flexibility. Even the most well thought out projects don't always go according to plan. BSB has consistently shown their ability to overcome unforeseen challenges, changes in
- [Josh Brown](https://www.gobsb.com/testimonial/josh-brown): The entire BSB team has been the epitome of "awesomeness". In my 15 years of IT Leadership, until BSB, I have never worked with a vendor that truly acted as another arm of our department. Thank you for that...
- [Brad Atherton](https://www.gobsb.com/testimonial/brad-atherton): The TWB Company business philosophy is simple and straight forward... 100% customer satisfaction and zero defects! That same standard was applied when we began our search for a communication partner. BSB Communications has a great reputation as a Mitel Solutions provider. Their proven in-depth knowledge base allowed us to develop a complete solution that addressed
- [Michael Voren](https://www.gobsb.com/testimonial/michael-voren): "You do things right, and let me tell you, I have worked with a lot of companies over the years and working with all of you, has been a nice refreshing experience."
- [Jeff Martin](https://www.gobsb.com/testimonial/jeff-martin): The City of Wayne has partnered with BSB Communications since 2001. As the IT Director, my technology background helps me to say with confidence that BSB Communication's staff is the best in the business. Their experienced team has been invaluable in successfully completing many projects on time and within budget. Their support staff has been

## Categories

- [Uncategorized](https://www.gobsb.com/category/uncategorized)
- [Communications Solutions](https://www.gobsb.com/category/communications-solutions)
- [Contact Center](https://www.gobsb.com/category/contact-center)
- [Unified Communications](https://www.gobsb.com/category/unified-communications)

## Tags

- [Business telephones](https://www.gobsb.com/tag/business-telephones)
- [communication solutions](https://www.gobsb.com/tag/communication-solutions)
- [Mitel](https://www.gobsb.com/tag/mitel)
- [VoIP phone system](https://www.gobsb.com/tag/voip-phone-system)
- [VoIP solutions](https://www.gobsb.com/tag/voip-solutions)
- [Contact Center](https://www.gobsb.com/tag/contact-center)
- [Mitel Contact Center](https://www.gobsb.com/tag/mitel-contact-center)
- [MiCC](https://www.gobsb.com/tag/micc)
- [contact center API](https://www.gobsb.com/tag/contact-center-api)
- [hospital phone system](https://www.gobsb.com/tag/hospital-phone-system)
- [SLED](https://www.gobsb.com/tag/sled)
- [unified communications](https://www.gobsb.com/tag/unified-communications)
- [VoIP phone systems](https://www.gobsb.com/tag/voip-phone-systems)
- [cloud communications](https://www.gobsb.com/tag/cloud-communications)
- [VoIP](https://www.gobsb.com/tag/voip)
- [UCaaS](https://www.gobsb.com/tag/ucaas)
- [what is sd wan](https://www.gobsb.com/tag/what-is-sd-wan)
- [sd wan](https://www.gobsb.com/tag/sd-wan)
- [cybersecurity](https://www.gobsb.com/tag/cybersecurity)
- [cybersecurity threats](https://www.gobsb.com/tag/cybersecurity-threats)
- [work from home](https://www.gobsb.com/tag/work-from-home)
- [cloud contact center](https://www.gobsb.com/tag/cloud-contact-center)
- [On-premise vs. cloud contact center](https://www.gobsb.com/tag/on-premise-vs-cloud-contact-center)
- [Communications solutions](https://www.gobsb.com/tag/communications-solutions)
- [Cybersecurity Best Practices](https://www.gobsb.com/tag/cybersecurity-best-practices)
- [Mitel phone system](https://www.gobsb.com/tag/mitel-phone-system)
- [Techtober](https://www.gobsb.com/tag/techtober)
- [Healthcare](https://www.gobsb.com/tag/healthcare)
- [Finance](https://www.gobsb.com/tag/finance)
- [Hospitality](https://www.gobsb.com/tag/hospitality)
- [business communications](https://www.gobsb.com/tag/business-communications)
- [AI](https://www.gobsb.com/tag/ai)
- [Kari's Law](https://www.gobsb.com/tag/karis-law)
- [Mitel Revolution](https://www.gobsb.com/tag/mitel-revolution)

## Page Categories

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