# GCIT > GCIT is a family-owned technology business based in Burleigh Heads, Queensland, led by brothers James and Elliot Munro. Founded in 2015, GCIT provides managed IT, cybersecurity, Microsoft 365, custom software and AI automation for businesses and not-for-profits across the Gold Coast, Brisbane and Northern NSW. This index was reviewed on 19 October 2026. Linked service pages, credential records and measurement notes provide the detail behind these summaries. An organisation's signed agreement determines its support scope and targets. ## Services - [Managed IT services](https://gcit.com.au/managed-it-services/): Service desk support, monitoring, patching, device management and IT planning. - [Cybersecurity](https://gcit.com.au/cyber-security-gold-coast/): Security services, assessments and practical guidance. - [Managed cybersecurity](https://gcit.com.au/cyber-security-gold-coast/managed-cybersecurity-services/): Threat monitoring, endpoint and email protection, identity security and incident response. - [Cybersecurity for small business](https://gcit.com.au/cybersecurity-for-small-business/): Security measures and support for smaller organisations. - [Microsoft 365 support](https://gcit.com.au/microsoft-365-support/): Microsoft 365 administration, migrations, Teams, SharePoint, Exchange, Entra ID and Intune. - [Microsoft Intune support](https://gcit.com.au/microsoft-365-support/microsoft-intune-support/): Device enrolment, management and troubleshooting, including Macs. - [Backup and disaster recovery](https://gcit.com.au/business-continuity-disaster-recovery/): Backup, recovery planning and tested restores. Recovery time and recovery point objectives are agreed for the systems covered. - [Email security](https://gcit.com.au/cyber-security-gold-coast/email-security/): Protection against phishing, business email compromise and malware. - [Essential Eight](https://gcit.com.au/cyber-security-gold-coast/essential-eight-compliance/): Assessments and implementation support. GCIT's CISO completed TAFE Queensland's Essential Eight Assessment Course. - [IT consulting](https://gcit.com.au/general-it-consulting/): Technology planning, budgets, vendor evaluation and project advice. ## AI, automation and custom software - [AI and automation services](https://gcit.com.au/ai-automation-services/): Claude and Microsoft 365 agents, Microsoft Copilot, custom software and workflow automation. - [gcOS: how we work](https://gcit.com.au/ai-automation-services/how-we-work/): Discovery, a scoped workshop, an agreed foundation build and ongoing improvements and support. - [AI coworkers](https://gcit.com.au/ai-automation-services/ai-coworkers/): Agents for enquiries, meeting intelligence, lead qualification and business processes. - [Custom MCP servers](https://gcit.com.au/ai-automation-services/custom-mcp-servers/): Connect AI assistants to business systems using existing sign-in, role-based access and audit records. - [Custom business portals](https://gcit.com.au/ai-automation-services/client-portals/): Portals using Microsoft 365 sign-in, with hosting and access designed for the organisation. ## Support, performance and trust - [Service level agreements and performance](https://gcit.com.au/service-level-agreements/): P1-P5 schedule, start-work and resolution targets, plus rolling 30-day performance graphs for managed-services requests. The published July-September 2026 figures are a provisional benchmark against GCIT's standard guide, not confirmed contractual compliance. Both views count business hours. The default excludes recorded pauses, some still under review, and the comparison includes pauses. Completion uses the first Completed or Completed Silent status, before closure review. Read the page for measured and unmeasured counts, exclusions and review limits. Custom SLAs can be agreed for business requirements and tender submissions. - [IT reporting](https://gcit.com.au/monthly-it-report/): Current-month portal reporting, source dates and reviewed monthly history. Coverage depends on the agreement, access and collected data. - [Customer portal](https://gcit.com.au/customer-portal/): Sign-in help for reports, support tickets and separately enabled shared projects. - [Trust centre](https://gcit.com.au/trust-centre/): GCIT's security, privacy, assurance and supplier information. - [Security advisories](https://gcit.com.au/trust-centre/security-advisories/): GCIT's public advisories on serious security flaws, with what to do, what GCIT is doing and a dated update history. - [Critical PHP security flaws (PHP2Shell)](https://gcit.com.au/trust-centre/security-advisories/php2shell-critical-php-flaws/): October 2026 advisory on CVE-2026-109618 and CVE-2026-109619, with fixed PHP versions and what to ask a website host. - [Critical Fortinet security flaws (October 2026)](https://gcit.com.au/trust-centre/security-advisories/fortinet-critical-hardening-release-2026-10/): October 2026 advisory on Fortinet's critical security hardening release (CVE numbers not yet published) for FortiOS (FortiGate), FortiManager, FortiAnalyzer, FortiMail and FortiAuthenticator, with fixed versions, interim steps and what to ask whoever manages your firewall. ## Partnerships and certifications - [Microsoft Solutions Partner for Modern Work](https://gcit.com.au/microsoft-partnership/): GCIT's organisation-level Microsoft partnership. - [Claude Partner Network](https://gcit.com.au/claude-partner-network/): GCIT is a Claude Certified Services Partner. Individual Claude Certified Architect credentials and course completions are separate and are documented on the team profiles. - [About GCIT and ISO certifications](https://gcit.com.au/about/): ISO 27001 information security, ISO 9001 quality and ISO 14001 environmental management, with verification links. - [Our team](https://gcit.com.au/about/#team): Roles, experience, qualifications and public credential verification. Historical qualifications and course completions are labelled separately from current certifications. ## Track record and evidence - 5.0 Google rating from 166 reviews (as at October 2026). [Review comparison and method](https://gcit.com.au/why-gcit-is-the-highest-rated-msp-on-the-gold-coast/). - Service satisfaction: 97% (SmileBack, managed services, 2025). - Customer Microsoft Secure Score: about 1.8x the Microsoft average for organisations with 101 to 1,000 seats (Microsoft Secure Score comparison, October 2026). [Security context](https://gcit.com.au/cyber-security-gold-coast/). - [Client stories](https://gcit.com.au/client-stories/): Examples of GCIT's work and the outcomes recorded for each project. ## Service areas - [IT Services Gold Coast](https://gcit.com.au/it-services-gold-coast/): Managed IT, cybersecurity, and cloud services for Gold Coast businesses. Office at 1/16 Dover Drive, Burleigh Heads QLD 4220. - [IT Services Brisbane](https://gcit.com.au/it-services-brisbane/): Remote and onsite IT support across Greater Brisbane from our Gold Coast headquarters. - [IT Support Tweed Heads](https://gcit.com.au/it-support-tweed-heads/): IT services for Tweed Heads and Northern NSW businesses, 20 minutes from our Burleigh Heads office. ## Industries - [IT Support for Medical Centres](https://gcit.com.au/it-support-for-medical-centers/): IT support for Gold Coast medical practices: Bp Premier and clinical software, My Health Record certificates, and security for patient information. - [IT Support for Accounting Firms](https://gcit.com.au/accounting-firm-it-support/): Xero, MYOB, ATO compliance, encrypted file sharing. - [IT Support for Legal Firms](https://gcit.com.au/legal-firm-it-support/): Document management, secure communications, data retention. - [IT Support for Construction](https://gcit.com.au/engineering-and-construction-it-support/): Mobile workforce, project management tools, site connectivity. - [IT Support for Hospitality](https://gcit.com.au/hospitality-and-tourism-it-support/): Guest WiFi, POS integration, booking systems. - [IT Support for Not-for-Profit](https://gcit.com.au/not-for-profit-it-support/): Microsoft 365 nonprofit licensing, grant-compliant security. ## Workshops and assessments - [Cybersecurity assessment](https://gcit.com.au/cybersecurity-assessment/): Security review and prioritised recommendations. See the current scope and price on the service page. - [ISO 27001 discovery workshop](https://gcit.com.au/iso-27001-discovery-workshop/): Review readiness and the work involved in ISO 27001 certification. - [AI discovery workshop](https://gcit.com.au/ai-discovery-workshop/): Evaluate an AI idea against the organisation's data and agree the next step. See the service page for current deliverables and pricing. ## Resources - [Knowledge base](https://gcit.com.au/knowledge-base/): Technical guides and fixes for Microsoft 365, Windows, security and business applications. - [Business software we support](https://gcit.com.au/software-support/): Support scope and guidance for clinical, accounting, design and other business software. - [Bp Premier support](https://gcit.com.au/software-support/bp-premier/): Servers, workstations, updates, certificates and practice software issues. - [MYOB AccountRight support](https://gcit.com.au/software-support/myob/): Installs, updates, company files and integrations. - [Keeper password manager](https://gcit.com.au/client-resources/keeper-password-manager/): Getting started with Keeper and password management. - [Full AI index](https://gcit.com.au/llms-full.txt): This guide, team profiles and automatically refreshed lists of recent public articles. ## Contact - [Contact GCIT](https://gcit.com.au/contact-us/) - Support: 1300 369 111 - Sales: 07 5599 9999 - Address: 1/16 Dover Drive, Burleigh Heads QLD 4220 - [Website](https://gcit.com.au/)