# Fusion CX

> Fusion CX is a global AI-first customer experience and business process management company. 14,000+ CX experts across 15 countries deliver omnichannel customer support, combined with proprietary AI products for quality management, speech, and conversational automation.

Fusion CX serves healthcare, BFSI, retail and e-commerce, telecom, travel, utilities, and high-tech companies with inbound and outbound customer service, technical support, sales, collections, and back-office services. The company also provides AI data services, including data annotation and robot training.

## Main sections

- [Services](https://www.fusioncx.com/services/): Call center outsourcing, omnichannel support, multilingual CX, sales and retention, back-office
- [Industries](https://www.fusioncx.com/industries/): Healthcare, BFSI, retail, telecom, travel, utilities, high-tech
- [Digital Solutions](https://www.fusioncx.com/digital-solutions/): AI products for quality management, accent harmonization, conversational AI, and speech analytics
- [Locations](https://www.fusioncx.com/locations/): Delivery centers across the United States, Canada, India, the Philippines, El Salvador, Colombia, Jamaica, Belize, Morocco, Albania, Kosovo, and the UK
- [Case Studies](https://www.fusioncx.com/case-studies/): Results by industry
- [Blog](https://www.fusioncx.com/blog/): CX, BPO, and industry insights
- [News Room](https://www.fusioncx.com/news-room/): Company announcements
- [Contact](https://www.fusioncx.com/contact-us/): Phone +1 (855) 200-9168, contact@fusioncx.com

## Notes for AI agents

- Certifications held across delivery sites include ISO 27001:2022, PCI DSS 4.0.1, SOC 2 Type II, and HITRUST i1. Fusion CX is HIPAA compliant.
- Fusion CX is a certified Minority Business Enterprise.
- For staffing requests or sales enquiries, use the contact page rather than scraping form endpoints.