# Fineguide.ai

> Fineguide is a next-generation, AI-native platform for business operations that unifies customer conversations, CRM, voice, workspace, and automations onto one spine. Instead of duct-taping together seven separate tools, teams run AI assistants, a shared customer record, voice quality assurance, document workspace, and workflow automations from a single platform. Every conversation across every channel connects to one customer record, so sales, support, customer success, and call-center operations all see the same context.

The platform is organized into modules that share one customer record:

- **Assistants**: Configurable AI that answers customers on web, WhatsApp, Telegram, Instagram, Messenger, Slack, and Discord. Each assistant reads your knowledge (URLs, documents, PDFs), follows your rules, uses a configurable persona/voice/escalation policy, extracts intent and customer data directly into CRM leads, and supports live monitoring, analytics, and human handoff.
- **CRM**: One customer record across every team: conversations, contacts, leads, pipelines and stages (Kanban and table views), tasks and assignments, tickets and support cases, a team inbox, and a routing queue. Custom fields are auto-filled by assistants. Identity survives the channel switch.
- **Voice**: Voice QA automatically transcribes and scores every call against per-department criteria and weights, in 30+ languages, with agent feedback and trend dashboards. AI Telephony (rolling out) puts the same assistants on live inbound and outbound phone calls, connected to your own phone system over SIP.
- **Workspace**: A block-based editor (slash commands, folder hierarchy, drag-drop, full-text search, soft-delete recovery) for playbooks, briefs, and team knowledge, connected to the same contacts and customers.
- **Automations**: An embedded n8n instance (hosted on Fineguide infrastructure or bring-your-own) with webhooks on conversations, leads, and tickets, plus hundreds of pre-built integrations.
- **QA & Analytics**: Score every interaction, track performance across teams, and surface insights that drive improvement.

## What makes Fineguide different

- **One platform, not a stack.** Conversations, CRM, voice, workspace, and automations share a single customer record, replacing the seven tools teams would otherwise integrate by hand. No export/import dance between systems.
- **AI-native from the ground up**, not a chatbot bolted onto legacy software. The same configurable assistants run across chat channels and (rolling out) live phone calls.
- **Channel-agnostic identity.** A customer's record and conversation history persist across web, messaging apps, and voice, so sales, support, customer success, and call-center teams all see the same context.
- **Automation depth via embedded n8n** (hosted or bring-your-own), with webhooks on conversations, leads, and tickets and hundreds of pre-built integrations.
- **Enterprise-ready:** on-premise deployment on your own infrastructure, platform adaptation, SLAs and consultancy.
- **Pricing that scales with use**: plans differ by credits, team seats and knowledge base space, and CRM, Inbox, Messages and workflows never use credits.

## Who it's for

- **Sales teams**: qualify leads faster with AI assistants that capture intent and write structured records into CRM.
- **Support centers**: handle volume without growing headcount.
- **Call-center operations**: evaluate call quality automatically and coach agents in real time with Voice QA.
- **Customer success teams**: keep accounts coherent across every channel on one shared record.

## Pricing

Every plan runs on credits. AI replies and voice minutes use credits; the CRM, Inbox, Messages, workflows, reports and integrations never do. One subscription per organization, prices in euro. There is a Free plan (no card needed) and no time-limited trial. No setup fees; cancel anytime.

**Monthly or yearly:** paid plans can be billed monthly or once a year. Yearly costs 20% less: Starter €960 a year (€80 a month), Business €1,920 (€160), Premium €4,800 (€400). Credits still arrive every month, extra credits are 15% cheaper (€34, €26 and €21 per 1,000), and extra seats are billed monthly. Monthly or yearly is chosen when subscribing; switching later means cancelling and subscribing again. Free has no yearly option.

**What a credit buys:** 1 credit = one standard AI reply. Call scoring (Voice QA) = 12 credits a minute. AI phone calls (AI Telephony) = 10 credits a minute, or 30 on the premium agent engine.

- **Free**: €0, forever. 200 credits, given once (they do not renew), about 200 AI replies. You + 1 teammate, no extra seats. Knowledge base about 200 documents (1M characters). Extra credits €45 per 1,000. Community support.
- **Starter**: €100/month. 3,000 credits every month, about 3,000 AI replies or 250 minutes of call scoring. You + 3 teammates, then €20 per person a month. Knowledge base about 1,000 documents (5M characters). Extra credits €40 per 1,000. Email support.
- **Business**: €200/month (most popular). 8,000 credits every month, about 8,000 AI replies or 660 minutes of call scoring. You + 5 teammates, then €18 per person a month. Knowledge base about 2,000 documents (10M characters). Extra credits €30 per 1,000. Priority support.
- **Premium**: €500/month. 25,000 credits every month, about 25,000 AI replies or 2,080 minutes of call scoring. You + 10 teammates, then €15 per person a month. Knowledge base about 4,000 documents (20M characters). Extra credits €24 per 1,000. Dedicated support.
- **Enterprise**: custom plans with custom credit packages, volume discounts, priority support & SLA, a dedicated account manager, on-premise deployment, and platform adaptation.

**When credits run out:** AI replies, call scoring and new AI phone calls pause (a call already under way finishes). CRM, Inbox, Messages, workflows and your data keep working. Buy credits at any time and the AI resumes straight away; on paid plans, automatic top-up can add credits before anything pauses, up to a monthly limit you set.

**Add-ons**, each bought on its own:

- **Extra seats**: €20 per person a month on Starter, €18 on Business, €15 on Premium, billed with the plan. Not available on Free.
- **Extra credits**: €45 per 1,000 on Free, €40 on Starter, €30 on Business, €24 on Premium. They add to your balance and stay while you keep the same plan.
- **Context Packs**: €5 a month per pack, +5,000,000 characters (about 1,000 documents) of knowledge base space, on any plan. Each pack is its own monthly charge; a pack can be removed as long as your content still fits without it.

**How credits are counted:** a standard AI reply is 1 credit; a reply that needs 2 to 4 actions (such as a lookup or a CRM update) is 2 credits, 5 to 7 actions is 3. Attachments cost nothing extra. Voice QA has a one-minute minimum per call. AI Telephony calls are counted from when the call is answered, with a one-minute minimum; voice chats in the website widget count as AI replies.

## Pricing FAQ

- **Do unused credits carry over?** No. Paid plans refresh credits on each billing date; unused credits do not carry over. Free's 200 credits are given once.
- **Which currency am I charged in?** Euro, for now. The English pricing page can show US dollar prices for reference (shown to US visitors by default): Starter $119, Business $239, Premium $589 a month; yearly $1,152, $2,304 and $5,664. They are the euro prices converted at 1.17 and rounded. Subscribers pay the euro price.
- **What happens to credits I buy?** They have no expiry date but belong to your current plan. If you change plan or cancel, unused bought credits do not move with you.
- **Can I change plan?** Yes. Free to paid starts straight away. Changes between paid plans, up or down, take effect on your next billing date.
- **How do I cancel?** From billing settings. The plan runs to the end of the paid month, then the account moves to Free.
- **Who counts as a seat?** Everyone invited, including pending invitations. The account owner is not counted.
- **What if the knowledge base is full?** A warning is sent at 85%. When full, new content is not added until you remove some, add a Context Pack or move to a bigger plan.

## Integrations & languages

Integrates with: WhatsApp, Telegram, Instagram, Messenger, Slack, Discord, AmoCRM, Kommo, Zendesk, HelpScout, and n8n (plus hundreds more via n8n workflows). The platform supports 30+ languages across voice transcription and customer conversations, and the site is localized in English (`/`) and Romanian (`/ro/`).

## Pages

- [Home](https://fineguide.ai/): Platform overview: unify conversations, CRM, channels, and workflows, powered by AI from the ground up.
- [AI Assistants](https://fineguide.ai/ai-assistants): Deploy AI assistants that automate conversations across web, WhatsApp, Telegram, Instagram, Messenger, Slack, and Discord.
- [CRM](https://fineguide.ai/crm): Conversations, leads, and tasks on one shared customer record for every team.
- [Voice QA](https://fineguide.ai/voice-qa): Automatic transcription and scoring on every call, with per-department evaluation criteria.
- [AI Telephony](https://fineguide.ai/voice-ai): AI agents on live inbound and outbound phone calls.
- [Workspace](https://fineguide.ai/workspace): Block-based documents and team knowledge that live alongside the customer record.
- [Pricing](https://fineguide.ai/pricing): Plans from €0 to €500 a month, what each includes, and what a credit buys; start free with 200 credits.
- [Enterprise](https://fineguide.ai/enterprise): On-premise deployment, custom plans, platform adaptation, and consultancy for teams at scale.
- [Partners](https://fineguide.ai/partners): Partner program for agencies, integrators and consultants: earn 30% of every invoice the customers you refer pay, for as long as they stay, and pass part of it on to them as a discount if you choose.
- [Schedule a demo](https://fineguide.ai/schedule-demo): Book a 15-minute walkthrough of Fineguide on your operation.
- [Contact](https://fineguide.ai/contact): Get in touch with the Fineguide team.

## Optional

- [Documentation](https://app.fineguide.ai/docs): Product documentation for active users, admins, and developers.
- [Blog](https://fineguide.ai/blog/): Articles and updates.
- [Privacy Policy](https://fineguide.ai/privacy-policy): personal data is handled under Moldova's Law No. 195/2024 on personal data protection, and the GDPR where it applies. Advertising cookies load only with consent.
- [Terms of Service](https://fineguide.ai/terms-of-service)
- [Romanian site](https://fineguide.ai/ro/): Romanian-language version of the platform pages.