# EmailAnalytics

> EmailAnalytics measures team email response time in Gmail, Google Workspace, Outlook and Microsoft 365, including Outlook shared mailboxes. It shows reply times per person, sends SLA breach alerts, scores sentiment with AI, and emails daily and weekly reports. There is nothing to install, and there is a 14-day free trial.

Key facts:

- Works with Gmail / Google Workspace and Outlook / Microsoft 365. Sign in with Google or Microsoft; setup takes about two minutes.
- Outlook shared mailbox analytics: EmailAnalytics tracks Microsoft 365 shared mailboxes (for example support@, sales@, info@) and credits each reply sent from the shared mailbox to the team member who sent it. It reports the shared mailbox's overall response time and each agent's replies and response time.
- Measures the inboxes a team already uses. It is not a help desk or shared inbox tool and does not change how the team works.
- By default it stores email header information only (addresses, timestamps, subject lines), not message bodies.
- Includes up to two years of email history. Current plans and prices: https://emailanalytics.com/pricing/
- Used by 10,000+ teams. Microsoft Partner and Google Cloud Partner.

## Product

- [Outlook shared mailbox analytics](https://emailanalytics.com/outlook-shared-mailbox-analytics/): Per-agent response times and reply attribution for Outlook and Microsoft 365 shared mailboxes
- [How it works](https://emailanalytics.com/how-it-works/): Setup and what EmailAnalytics measures
- [Pricing](https://emailanalytics.com/pricing/): Plans, trial and what's included
- [Security](https://emailanalytics.com/security/): Data access, storage and privacy
- [Case studies](https://emailanalytics.com/case-studies/hrcovered/): Customer results

## Shared mailbox setup (Outlook)

- [Track individual team member activity in an Outlook shared mailbox](https://emailanalytics.com/knowledge-base/how-do-i-track-individual-team-member-activity-in-a-shared-inbox-account-outlook/): Setup steps, permissions and requirements
- [Get sent items to show in an Outlook shared mailbox](https://emailanalytics.com/knowledge-base/how-do-i-get-sent-items-to-display-in-my-outlook-shared-mailbox/)
- [Why emails sent from a shared mailbox aren't in your own Sent Items](https://emailanalytics.com/knowledge-base/why-arent-emails-i-send-from-a-shared-mailbox-showing-up-in-my-own-sent-items-outlook/)

## Guides

- [Outlook email analytics tools](https://emailanalytics.com/outlook-email-analytics/)
- [Shared mailbox tools for team email management](https://emailanalytics.com/shared-mailbox-tools/)
- [Shared mailbox vs team inbox](https://emailanalytics.com/shared-mailbox-vs-team-inbox)
- [Email analytics tools compared](https://emailanalytics.com/email-analytics-tools)

## Optional

- [Knowledge base](https://emailanalytics.com/knowledge-base/)
- [Blog](https://emailanalytics.com/blog/)
- [Contact](https://emailanalytics.com/contact/)