# Doorbell.io

> Doorbell.io is a customer feedback widget for websites, iOS and Android apps. Customers send feedback from inside a product without leaving it, and the team reads, organizes and replies to it from the Doorbell dashboard, email or Slack. Doorbell can also forward every message to a helpdesk. Doorbell has been run by the same small team since 2013.

Key facts:

- Platforms: a JavaScript widget for websites (about ten lines of code, loaded after the page), a native iOS SDK (CocoaPods or Swift Package Manager) and a native Android SDK (Gradle). Both SDKs are open source. Feedback can also arrive by email or through the API, and each platform's docs include a ready-made prompt for AI coding agents.
- Each message can arrive with a screenshot, attachments, browser and page details, custom properties and an NPS rating, and is tagged by sentiment (positive, neutral or negative). Reports cover feedback volume, NPS, sentiment and first reply time.
- Integrations: issue trackers including Jira, GitHub, GitLab, Trello and Asana (sent on demand from a conversation); Slack and Twist for team chat (reply from Slack); Zendesk, Help Scout, Freshdesk and Front (every message forwarded automatically); plus Zapier, signed webhooks and an API.
- Team features: assignment, internal notes, tags, search and filters, bulk actions, read receipts, canned responses, per-language auto replies and a real-time dashboard. Agents and admins have separate permissions.
- Custom domain for reply emails and conversation links, multilingual forms, two-factor authentication that organizations can require, and SAML single sign-on on Enterprise.
- AI connections (MCP) on Enterprise: connect Claude, ChatGPT, Claude Code or Codex to Doorbell's MCP server to search and read feedback in plain language. Connections are read-only, each person signs in with their own Doorbell account through OAuth, and internal notes, attachments and customer metadata are excluded.
- Pricing: a free plan with unlimited feedback and replies for one application and two teammates, paid plans billed monthly or yearly, and a free 7-day trial of every feature that can be started at any time. No credit card required.
- GDPR compliant as both a data controller and a data processor, with configurable data retention and IP address masking.

## Product

- [Homepage](https://doorbell.io/): what Doorbell does and how it works
- [All features](https://doorbell.io/features): every feature, grouped into collect, respond, connect and trust
- [Pricing](https://doorbell.io/pricing): plans, what every plan includes and pricing questions, including Enterprise

## Features

- [Easy installation](https://doorbell.io/features/easy-install): installing the widget and SDKs
- [Customization](https://doorbell.io/features/customize): styling, translations and developer hooks
- [Screenshots, NPS and more](https://doorbell.io/features/more-features): the context that arrives with each message
- [Instant notifications](https://doorbell.io/features/notifications): email and team chat notifications, and replying from Slack
- [Canned responses](https://doorbell.io/features/canned-responses): saved replies and auto replies
- [Collaboration](https://doorbell.io/features/team): assignment, internal notes, tags and permissions
- [Integrations](https://doorbell.io/features/integrations): project management, team chat and helpdesk integrations
- [AI connections (MCP)](https://doorbell.io/features/mcp): asking Claude, ChatGPT, Claude Code or Codex about your feedback, on Enterprise
- [Custom domain](https://doorbell.io/features/custom-domain): sending emails and links from your own domain
- [Support](https://doorbell.io/features/excellent-support): how the Doorbell team helps customers
- [Two-factor authentication](https://doorbell.io/features/2-factor-authentication): account security and SSO

## Integrations

- [All integrations](https://doorbell.io/features/integrations): every integration, grouped by type
- Issue trackers (sent on demand from a conversation): [Trello](https://doorbell.io/integrations/trello), [GitHub](https://doorbell.io/integrations/github), [Sprint.ly](https://doorbell.io/integrations/sprintly), [Asana](https://doorbell.io/integrations/asana), [Jira](https://doorbell.io/integrations/jira), [Shortcut](https://doorbell.io/integrations/shortcut), [Basecamp](https://doorbell.io/integrations/basecamp), [GitLab](https://doorbell.io/integrations/gitlab), [Breeze](https://doorbell.io/integrations/breeze), [Todoist](https://doorbell.io/integrations/todoist), [Redmine](https://doorbell.io/integrations/redmine)
- Helpdesks (every message forwarded automatically): [Zendesk](https://doorbell.io/integrations/zendesk), [Freshdesk](https://doorbell.io/integrations/freshdesk), [Help Scout](https://doorbell.io/integrations/helpscout), [Front](https://doorbell.io/integrations/front-app)
- Team chat: [Slack](https://doorbell.io/integrations/slack), [Twist](https://doorbell.io/integrations/twist)
- Product, analytics and automation: [Woopra](https://doorbell.io/integrations/woopra), [Zapier](https://doorbell.io/integrations/zapier)
- Session recordings (a link to the session on each message from your website): [FullStory](https://doorbell.io/integrations/fullstory), [LogRocket](https://doorbell.io/integrations/logrocket), [SessionStack](https://doorbell.io/integrations/sessionstack)

## Developers

- [Documentation](https://doorbell.io/docs): setup guides for every platform
- [JavaScript widget](https://doorbell.io/docs/javascript)
- [iOS SDK](https://doorbell.io/docs/ios)
- [Android SDK](https://doorbell.io/docs/android)
- [API](https://doorbell.io/docs/api)
- [Webhooks](https://doorbell.io/docs/webhooks)

## Company

- [GDPR](https://doorbell.io/gdpr)
- [Privacy policy](https://doorbell.io/privacy-policy)
- [Terms and conditions](https://doorbell.io/terms-and-conditions)
- [Sub-processors](https://doorbell.io/sub-processors)
- Contact: hello@doorbell.io