# DoneDone


## Posts

- [Almost Done with DoneDone.](https://donedone.com/almost-done-with-donedone/): In a few short weeks, We Are Mammoth will be launching its first product, DoneDone.I've talked about it in three previous blog posts, under the code name BugSpray.
- [‘All’ your work and other improvements](https://donedone.com/all-your-work-and-other-improvements/): Since releasing the latest product edition of DoneDone last spring, we’re happy to see it helping businesses across industries; from digital agencies, to agriculture, media outlets, property managers and everything in between.
- [All You Need to Know About Project Controls](https://donedone.com/all-you-need-to-know-about-project-controls/): If you're looking to improve your next project performance, make sure you understand and leverage project controls. This article will show you how to do just that.
- [Accessing your Windows Development Environment from OSX](https://donedone.com/accessing-your-windows-development-environment-from-osx/): DoneDone is built using ASP.NET, meaning our development environment is Visual Studio on Windows.
- [A Step-by-Step Guide to Building a Marketing Plan Like a Pro Project Manager](https://donedone.com/a-step-by-step-guide-to-building-a-marketing-plan-like-a-pro-project-manager/): Learn how to build marketing plans like an expert project manager, following the same step-by-step process that successful project managers use.
- [A Sneak Preview of DoneDone's Upcoming Feature: Workflow Jobs](https://donedone.com/a-sneak-preview-of-donedones-upcoming-feature-workflow-jobs-2/): Use Workflow Jobs to automate the process of reassigning tickets based on their status and make a big difference for your project management team. Take a look at this preview of what DoneDone has in store, and see how it can help you!
- [A Simple Guide in Building an Efficient Customer Support Workflow](https://donedone.com/a-simple-guide-in-building-an-efficient-customer-support-workflow/): Having a well-oiled customer support workflow is essential to keeping your customers happy. This guide will show you how to set one up and why it's important.
- [A feature request is a bug...is a dumb detail](https://donedone.com/a-feature-request-is-a-bug-is-a-task-is-a-to-do-is-a-dumb-detail/): "Feature request!!!"It's often the battle cry we software engineers use to downplay the urgency of a customer's issue.
- [A Different Approach to Customer Service Software](https://donedone.com/a-different-approach-to-customer-service-software/): When it comes to customer service software tools, there are a lot of different options on the market. It can be difficult to determine which one is right for your team.
- [A Complete Guide to Email Project Management for SMBs](https://donedone.com/a-complete-guide-to-email-project-management-for-smbs/): In this guide, you'll learn what email project management is, the benefits of using it, how to get started with it, and more.
- [6 Customer Support Metrics You Must Track For Your Business ](https://donedone.com/6-customer-support-metrics-you-must-track-for-your-business/): If you're a small business owner, these six metrics will help you understand how your customer support is impacting your business.
- [$50 for Every Friend You Refer: DoneDone's Brand New Referral Program](https://donedone.com/50-for-every-friend-you-refer-donedones-brand-new-referral-program/): Looking for a way to save on your DoneDone account? Refer your friends and colleagues today and you'll both receive a $50 credit!
- [5 Reasons You Should Use Support Tracking Software](https://donedone.com/5-reasons-you-should-use-support-tracking-software/): Customer care is a vital part of any company’s strategic game plan. Your support tracking software may be the mightiest weapon in your arsenal.
- [4 tips to improve task management](https://donedone.com/4-tips-to-improve-task-management/): Managing and tracking tasks is challenging, especially when dealing with a large team spread across multiple locations. Moreover, where there are tasks, there is usually a project.
- [3 Updates from DoneDone: Auto-Refreshing, Customer Name Editing, and Filtering by Reference Number](https://donedone.com/3-updates-from-donedone-auto-refreshing-customer-name-editing-and-filtering-by-reference-number/): Learn about the latest updates to the DoneDone app, including auto-refreshing, customer name updates, and ticket filtering.
- [3 help desk best practices](https://donedone.com/3-help-desk-best-practices/): After establishing customer support as a channel offering for your business, inevitably you come to wonder what help desk best practices you should be following to guide your team towards success.
- [3 Essential Steps of Bug and Issue Tracking](https://donedone.com/3-essential-steps-of-bug-and-issue-tracking/): There are 3 big principles to consider when your team is setting up a system for bug and issue tracking. Don't miss these key points.
- [2019, a look back...](https://donedone.com/2019-in-review/): DoneDone has new integrations like Google Drive and Zapier and becomes a tool for customer support, project management and bug tracking all in one place.
- [2014 Year in Review](https://donedone.com/2014-year-review/): 2014 has been a huge year for DoneDone.
- [18 Customer Service Tips for Managers and Reps](https://donedone.com/18-customer-service-tips-for-managers-and-reps/): The customer service landscape is always evolving, and in order to keep up, your approach to customer support needs to change as well. Here are 18 tips that will help you provide top-notch support for your customers in 2022 and beyond.
- [12 Project Management Best Practices: The Guide for Beginners](https://donedone.com/12-project-management-best-practices-the-guide-for-beginners/): In this guide, we'll discuss project management best practices for beginners, and share tips on how to choose the right project management tool for your business and for effective project management on the whole.
- [12 Metrics and KPIs a Product Manager Should Track](https://donedone.com/12-metrics-and-kpis-a-product-manager-should-track/): Learn how you can use key performance indicators (KPIs) to measure your organization’s overall success. Includes examples of metrics that are commonly used in product management.
- [Bite-Sized Breakthroughs: The Art of Eating an Elephant in Project Management](https://donedone.com/bite-sized-breakthroughs-the-art-of-eating-an-elephant-in-project-management/): When it comes to tackling sizable projects, perfectionists and professionals alike often fall into the intimidating shadow of the proverbial 'elephant' on their to-do list.
- [A Sneak Preview of DoneDone's Upcoming Feature: Workflow Jobs](https://donedone.com/a-sneak-preview-of-donedones-upcoming-feature-workflow-jobs/): As a project manager, you understand how important it is to keep things running smoothly.
- [Finding the Best and Most Cost-Effective Ticketing System for Small & Medium Businesses.](https://donedone.com/finding-the-best-and-most-cost-effective-ticketing-system-for-small-medium-businesses/): Ticketing management software all kinds of teams efficiently track and resolve issues. Every business, no matter the size, should use one.
- [DoneDone: FAQ, FYI, and WTF, Nov.15th](https://donedone.com/faq-fyi-wtf-november-15th/): A customer named Ben wrote in yesterday asking why the dropdowns for Fixer and Tester in DoneDone don't allow multiple selections to assign an issue to multiple fixers or testers.My response is simple.
- [Fifteen Years of Keeping It Simple](https://donedone.com/fifteen-years-of-keeping-it-simple/): DoneDone's creator (and still lead designer and developer) looks back on 15 years of staying relevant, keeping things simple, and playing our own game.
- [Enhancing Learning Outcomes: Strategies for Effective Project Management in Education](https://donedone.com/enhancing-learning-outcomes-strategies-for-effective-project-management-in-education/): Want to see improvements in your educational projects? Discover how DoneDone's project management strategies can enhance learning outcomes and streamline processes in the classroom. Let's grow together!
- [Enhance Your Issues With Tags](https://donedone.com/enhance-your-issues-with-tags/): When we started building DoneDone, we had lots of experience with the most popular bug trackers at the time.
- [How to Provide Stellar Ecommerce Customer Service: The Tools, Skills and Strategies You Need](https://donedone.com/ecommerce-customer-service/): In this blog post, we'll discuss the tools, skills and strategies you need to provide stellar customer service in the ecommerce world. We'll also take a look at some of the unique challenges that come with providing customer support for online shoppers.
- [Eat Media on DoneDone: Almost everyone has said, "This is the perfect bug tracker."](https://donedone.com/eat-media-on-donedone-almost-everyone/): Eat Media is a no-nonsense content development company with a passion for writing.
- [Getting Things Done On-time with Due Dates](https://donedone.com/due-dates/): One of the most-requested features from our users has been due dates on issues.
- [Don't bug me unless I need to be bugged](https://donedone.com/dont-bug-me-unless-i-need-to-be-bugged/): In a post last week, I discussed 3 ways that I'm improving the bug tracking experience with our internal bug tracking tool (codename BugSpray).
- [DoneDone's Workflow and Issue Statuses](https://donedone.com/donedones-workflow-and-issue-statuses/): A lot of issue and bug trackers give you the option to customize nearly every detail of your interface. This includes custom statuses, workflows, and rules.
- [DoneDone's Weekend Warriors](https://donedone.com/donedones-weekend-warriors/): Correction: 'Tim' correctly pointed out that the start dates for both sets of points actually are different weekdays. I stand corrected. And slightly flushed.
- [DoneDone: Critical, 13% of the time](https://donedone.com/donedoners-critical-13-of-time/)
- [DoneDone: 38,783 issues whacked.](https://donedone.com/donedoners-38783-issues-whacked/): As of 3pm CST today 38,783 issues have been closed out. Have a good weekend, warriors.
- [DoneDone Workflows Got an Upgrade! Here's Everything You Need to Know](https://donedone.com/donedone-workflows-got-an-upgrade-heres-everything-you-need-to-know/): Did you hear the news? DoneDone's workflows just got an upgrade and it's now easier than ever to design a new workflow and create projects. Find out everything you need to know here!
- [DoneDone vs. other issue trackers](https://donedone.com/donedone-vs-other-issue-trackers/): When we started building DoneDone, there were quite a few existing issue trackers on the market.
- [DoneDone users: 48% done as of 7/23](https://donedone.com/donedone-users-48-done-as-of-723/): As of Friday 7/23 at 3pm CT, the DoneDone community was wrapping up the week with 48% of it's issues closed out.
- [DoneDone users: 41% done as of 7/30](https://donedone.com/donedone-users-41-done-as-of-730/): As of Friday 7/30 at 3pm CT, the DoneDone community was wrapping up the week with 41% of it's issues closed out.
- [DoneDone Updates: Re-open public issues, more clarity, and a font reset.](https://donedone.com/donedone-updates-re-open-public-issues-more-clarity-and-a-font-reset/): Howdy folks! We've been busy working on a handful of items in our DoneDone backlog. There's more to come but here's what's already available.
- [DoneDone Update: Multiple issue actions at once](https://donedone.com/donedone-update-multiple-issue-actions-at-once/): Happy 2018! Today, we're excited to announce an update to working with issues.Previously, if you wanted to update the priority level, change the status, or assign a new tester or fixer, you either had to do these as distinct steps on the issue detail page, or click into the Edit screen -- a feature only available to project admins.
- [DoneDone update: Assigning issues back to the creator](https://donedone.com/donedone-update-assigning-issues-back/): This evening, we released a big, albeit subtle, change to DoneDone issues: You can now assign an issue back to the creator of the issue.
- [DoneDone Update: Our new help documentation!](https://donedone.com/donedone-update-a-brand-new-knowledge-base/): Today, we're excited to announce the release of our brand new help documentation.
- [DoneDone up n'runnin again](https://donedone.com/donedone-up-nrunnin-again/): We've had some sporadic downtime this morning for about 45 minutes with DoneDone accounts (unrelated to any traffic spikes from the kind mention from 37signals).
- [DoneDone's New Pricing Model Makes all Guest Users Free](https://donedone.com/donedones-new-pricing-model-makes-all-guest-users-free/): DoneDone's New Pricing Model Makes all Guests Free of Charge to Promote the Spirit of Collaboration.
- [DoneDone Tip: Status Report](https://donedone.com/donedone-tip-status-report/): The Status Report page of every project is a good way to take stock of how the team is doing ...
- [DoneDone Tip: Screenshot tools](https://donedone.com/donedone-tip-screenshot-tools/): Two indispensable and free screenshot tools are Jing and BugShooter.
- [DoneDone Tip: Linking between issues](https://donedone.com/donedone-tip-linking-between-issues/): To link between issues in a DoneDone project, use the pound sign (#) followed by your issue number, as in "#132".
- [DoneDone Tip: Issue gatekeepers](https://donedone.com/donedone-tip-issue-gatekeepers/): DoneDone Tip: At the onset of the testing phase, it's helpful to have your client assign issues to a single, designated person on the development team.
- [DoneDone Tip: Good Issue Ettiquette](https://donedone.com/donedone-tip-good-issue-ettiquette/): Even though DoneDone has an issue status called "Need more information", it'd be ideal if it was never used in 90% of all cases.
- [DoneDone Tip: Does DoneDone ever sleep?](https://donedone.com/donedone-tip-does-donedone-ever-sleep/): What should DoneDone do when you're not testing? A few customers have asked about hibernating their account while they're in development or design.
- [DoneDone Tip: Defect or Enhancement?](https://donedone.com/donedone-tip-defect-or-enhancement/): During our client testing phases, we get a good percentage of issues assigned to us which really aren't defects or problems at all.
- [DoneDone Tip: Contact Info, quick!](https://donedone.com/donedone-tip-contact-info-quick/): Sometimes it's just faster to give the person a call, right?
- [DoneDone Tip: Basecamp or DoneDone?](https://donedone.com/donedone-tip-basecamp-or-donedone/): A few customers have asked when the best time to start using DoneDone is during a project, and how it works best alongside Basecamp.The best example I can think of is how we use it here at We Are Mammoth.
- [DoneDone Tip: Archive a project, save a buck (or two)](https://donedone.com/donedone-tip-archive-project-save-buck/): DoneDone's pricing model isn't like most other SaaS subscription models.
- [DoneDone Tip: Adding other recipients to issues](https://donedone.com/donedone-tip-adding-other-recipients-to/): DoneDone is very focused on the two most important people an issue can have - the person who created the issue, and the person they assigned it to for fixing (or doing).
- [DoneDone Public Release - 11/11/11](https://donedone.com/donedone-release-111111/): Well, it's the end of Corduroy Day (11/11/11?), so we thought we'd wrap it up with a rippin' build.
- [DoneDone Public Release – 12/02/11](https://donedone.com/donedone-public-release120211/): Hey folks, here's a summary of what's new or updated in DoneDone as of this early evening.
- [DoneDone 10/3/2011 Public Release](https://donedone.com/donedone-public-release-1032011/): Over the next few weeks, we'll be posting several builds to production.
- [The new DoneDone: the project landing page](https://donedone.com/donedone-project-landing-page/): The new DoneDone release is right around the corner on October 1st.
- [The new DoneDone: how pricing is changing](https://donedone.com/donedone-pricing-changing/): Well, if you haven't read enough about the new DoneDone yet, then here's some details about the new pricing plans going into effect on November 1st.
- [DoneDone Preview: Drag & Drop files, SVN & Git integration](https://donedone.com/donedone-preview-drag-drop-files-svn-git-integration/): It's been a busy two weeks for us and we're stoked to be releasing two great new features this Saturday, January 20th at about 1:00 PM CST.
- [DoneDone: A preview of our 12/02/11 release](https://donedone.com/donedone-preview-120211-release/): Here's what's on tap this week as we prepare for Friday's public DoneDone release.
- [DoneDone: Now with an improved header and popup images!](https://donedone.com/donedone-now-with-improved-header-and/): A few upgrades we've made recently to DoneDone.
- [DoneDone, now with better titles](https://donedone.com/donedone-now-with-better-titles/): Yesterday, we updated DoneDone so that all pages have more descriptive titles. The biggest change you'll notice is with issue pages.
- [The new DoneDone: More about the new API](https://donedone.com/donedone-more-about-new-api/): As mentioned in an earlier blog post, the DoneDone API is changing.
- [DoneDone Mobile Trends](https://donedone.com/donedone-mobile-trends/): It's been about a year since we updated DoneDone with a mobile-friendly version for iPhones, iPads, Android devices, and just about any modern mobile browser.
- [The new DoneDone: Manage Account pages](https://donedone.com/donedone-manage-account-pages/): This past Friday, we took DoneDone offline for an hour to get the Manage Account pages up and running.
- [DoneDone launches](https://donedone.com/donedone-launches/): On April 15th, 2009, we successfully launched DoneDone. What say we? DoneDone.
- [DoneDone just got more done.](https://donedone.com/donedone-just-got-more-done/): Today, we added a few new features to DoneDone. This is our first upgrade of our issue tracking tool since we launched on April 15th.
- [The new DoneDone: the issue detail page](https://donedone.com/donedone-issue-detail-page/): The new DoneDone release is right around the corner on October 1st.
- [DoneDone Introduces Kanban and Other Improvements](https://donedone.com/donedone-introduces-kanban-and-other-improvements/): Just released: Kanban and improved lists. Learn more and see what's coming next!
- [DoneDone and the Heartbleed Bug](https://donedone.com/donedone-heartbleed-bug/): On Wednesday, a security vulnerability surrounding OpenSSL called “Heartbleed” was revealed.
- [DoneDone: When good cookies go bad](https://donedone.com/donedone-good-cookies-bad/): Over the past few days, a few users have experienced issues getting signed in to DoneDone, and a few more have had issues staying signed in to DoneDone.
- [Everything you need to know about DoneDone's GDPR update](https://donedone.com/donedone-gdpr-update/): DoneDone's GDPR update is fully compliant with all GDPR requirements. Click here to read about what data we collect and how we use it.
- [DoneDone for iOS app is finally here!](https://donedone.com/donedone-for-ios-app-is-finally-here/): DoneDone is now available as an issue tracker app on your iPhone or iPad from the App Store.
- [The new DoneDone: FAQ, FYI, and WTF, part I](https://donedone.com/donedone-faqs-fyis-wtfs-part/): The new DoneDone started it's new job this past Monday. So far he's made plenty of friends.
- [DoneDone: FAQ, FYI, and WTF, Oct. 24th](https://donedone.com/donedone-faq-fyi-wtf-oct-24th/): In this weeks edition of FAQ, FYI, and WTF we'll leave out the screenshots and focus on how DoneDone has been performing, what our Pre-October customers need to do before October is over, and what we've been up to over the past week.
- [DoneDone enhancements: Self-assignments, HTML, and a pricing change](https://donedone.com/donedone-enhancements-self-assignments/): We just released two big functional changes to DoneDone today as well as a big pricing change, mainly inspired by our users (cuz we listen!).
- [The new DoneDone: the dashboard](https://donedone.com/donedone-dashboard/): The new DoneDone release is right around the corner on October 1st.
- [The new DoneDone: how the API is changing](https://donedone.com/donedone-api/): As part of the updates to DoneDone we're making, whose release is fast approaching, we're revamping the way the API is implemented and how developers will interact with the system.
- [DoneDone and TestLodge: Bug tracking made simpler](https://donedone.com/donedone-and-testlodge-bug-tracking-made-simpler/): Simplify your bug tracking workflow with DoneDone and TestLodge. Whenever an automated test fails in TestLodge, it creates a ticket for you inside DoneDone.
- [DoneDone: Accounts & Billing release](https://donedone.com/donedone-accounts-billing-release/): The new DoneDone has been out for two weeks now, and we'll be posting a new release tonight, October 14th at about 8:00 pm CST.
- [The new DoneDone: 34 countries in 9 hours.](https://donedone.com/donedone-34-countries-9-hours/): Well, today was the first full business day since the new DoneDone left the nest. Users in 34 countries signed in and got busy with little fanfare.
- [DoneDone 2 is coming soon! A sneak peek at our new product.](https://donedone.com/donedone-2-is-coming-soon-a-sneak-peek-at-our-new-product/): DoneDone 2 is on the way! Here's a sneak peeek of our newest task management and issue tracking application. We think you'll like it! Read on.
- [The new DoneDone: What's new](https://donedone.com/donedone-2/): Happy Monday, folks.If you're reading this, you're probably signed in to the new DoneDone and thinking "What the $#%! happened to my DoneDone".
- [DoneDone 10/6/2011 Public Release](https://donedone.com/donedone-1062011-public-release/): Oh, well hi there. Guess you're wondering what we did all day Thursday? Without adoing any further ... Markdown, little tiny graphics, DB tuning, and more ...
- [DoneDone 10/4/2011 Public Release](https://donedone.com/donedone-1042011-public-release/): Today == less twitter, more emails, more support and more comprehensive updates from the guys.
- [Want to try the new DoneDone?](https://donedone.com/donedone/): In an email and post earlier last week, we let everyone know (even this guy) that we're working towards releasing a much-improved DoneDone at the end of September.
- [The Developer's Guide to Simple Screencasts](https://donedone.com/developers-guide-simple-screencasts/): A few tips for creating screencasts from the developers perspective.
- [Deleting issues, importing with a CSV, and more admin control with DoneDone](https://donedone.com/deleting-issues-importing-with-csv-and/): We have some updates coming up for DoneDone in the next release. While we don't have a firm date set yet, it will very likely be within the next two weeks.
- [The simple definition of excellent customer service](https://donedone.com/definition-of-excellent-customer-service/): The definition of excellent customer service is simpler than you think. Be human, be fast and put the voice of the customer, first. Learn more here.
- [Debugging remote webhooks with ngrok and Visual Studio](https://donedone.com/debugging-remote-webhooks-with-ngrok-and-visual-studio/): Over the past few years, we've regularly built new integrations into DoneDone.
- [Debugging like a Detective](https://donedone.com/debugging-like-a-detective/): Last week we received an email from a DoneDone customer who was experiencing a strange file upload error.
- [Cut the problem in half](https://donedone.com/cut-problem-half/): What do you do when you're faced with a head-scratching bug?
- [Customer Engagement Strategy: 10 Tips for Small Businesses](https://donedone.com/customer-engagement-strategy-10-tips-for-small-businesses/): In this post, we'll define customer engagement, we'll explore the top 10 customer engagement strategies, and we'll provide some tips on how to get started.
- [Custom Addresses and Signatures for Public Issues](https://donedone.com/custom-addresses-and-signatures-for-public-issues/): It's been just over a month since we launched DoneDone Public Issues, and we've had several requests for two improvements: custom "from" addresses, and custom email signatures.
- [Send An Email, Create An Issue](https://donedone.com/creating-issues-with-email/): Well, there’s two ways to create issues via email.
- [Creating and Updating Issues Via Email](https://donedone.com/creating-and-updating-issues-via-email/): Sometimes you don't want to bother with opening a new application or browser tab to make a quick update to your issues and bugs.
- [Converting a 5-year-old repository from Subversion to Git](https://donedone.com/converting-5-year-old-repository-subversion-git/): We've been using Subversion for DoneDone's source code hosting since 2009, and it's served us well over the years.
- [Five ways construction project managers can improve efficiency](https://donedone.com/construction-project-manager/): Learn 5 simple ways construction project managers can improve efficiency. Construction companies that fail to adapt will, unfortunately, lag behind.
- [Construction project management during COVID-19: 3 tips for PMs](https://donedone.com/construction-project-management/): Here are some helpful and practical construction project management tips on how project managers can perform their duties effectively during COVID-19.
- [Clarifying DoneDone's Issue Workflow](https://donedone.com/clarifying-donedones-issue-workflow/): DoneDone features a simple workflow designed to move issues from Open to Fixed.
- [Choosing a lightweight issue tracker to manage your workflow](https://donedone.com/choosing-a-lightweight-issue-tracker-to-manage-your-workflow/): When you realize that you need more than spreadsheets and sticky notes to keep track of your work, it's time to choose a lightweight issue tracker.
- [Changing the default look of DoneDone issue pages](https://donedone.com/changing-default-look-of-donedone-issue/): In an upcoming scheduled update to DoneDone, we've tweaked the issue detail page interface a bit.
- [Camaraderie and recognition inside the development team](https://donedone.com/camaraderie-and-recognition-inside-the-development-team/): For me, programming almost always feels like working simultaneously inside two different worlds. First, there is the world in which we craft software.
- [Building the optimal user database model for your application](https://donedone.com/building-the-optimal-user-database-model-for-your-application/): In the past, I've often wrestled with designing an optimal relational database model to represent users in a multi-tenant system.
- [Building release builds with DoneDone](https://donedone.com/building-release-builds-with-donedone/): This is the final post in a five-part series introducing DoneDone, our simple, straightforward issue tracking tool to finish projects strong.
- [Building a Rails dashboard app with the DoneDone API](https://donedone.com/building-rails-dashboard-app-donedone-api/): Last week, I talked about my experiences using DoneDone to manage household issues.
- [The ultimate bug tracking template](https://donedone.com/bug-tracking-template/): Steal this bug tracking template that includes bug tracking best practices, how to define the bug tracking life cycle and a repeatable workflow you can use.
- [How software companies track bugs](https://donedone.com/bug-tracking-software-companies/): Software and Software as a Service (SaaS) businesses have perfected the process of bug tracking and issue tracking. You can, too!
- [Three bug tracking best practices for small businesses](https://donedone.com/bug-tracking-best-practices-for-small-businesses/): Three bug tracking best practices you should always follow when creating a workflow for your small business. Save time and headaches.
- [Breaking Down Silos: The Key to Effective Email Sharing Strategies for Ecommerce Support Teams](https://donedone.com/breaking-down-silos-the-key-to-effective-email-sharing-strategies-for-ecommerce-support-teams/): Uncover how breaking down silos can revolutionize email-sharing strategies for ecommerce support teams. Enhance collaboration & customer experiences.
- [Bite-Sized Breakthroughs: The Art of Eating an Elephant in Project Management](https://donedone.com/bite-sized-breakthroughs-the-art-of-eating-an-elephant-in-project-management-2/): Discover the art of 'Eating an Elephant' in project management with DoneDone. Learn how to tackle large projects by breaking them into manageable tasks, prioritize effectively, and maintain momentum with our friendly, approachable guide. Achieve project s
- [Beware the third party? A lesson in selling web-based software](https://donedone.com/beware-third-party-lesson-in-selling/): Nine months into selling our first web-based product, DoneDone, we've learned a lot of lessons.
- [Using Git and Subversion tools to update DoneDone issues](https://donedone.com/beanstalk-github-update-donedone-issues/): Last Friday we released Git and Subversion integration for two fantastic version control services, GitHub and Beanstalk.
- [Back from vacation? Use DoneDone to catch up on what you missed!](https://donedone.com/back-from-vacation-use-donedone-to-catch-up-on-what-you-missed/): Since many of us just returned from a major holiday break, we figured it was a great time to talk about the Activity Dashboard, one of the key features of the New DoneDone.
- [B2B Ecommerce Trends, Platforms and Project Management Tips for 2020](https://donedone.com/b2b-ecommerce-platforms/): If you're looking to launch your B2B ecommerce marketplace, here's what you need to know about B2B ecommerce platforms, trends and project management.
- [Where automated testing should (and shouldn't) fit in your testing strategy](https://donedone.com/automated-testing-strategy/): Having worked with automated testing in various forms for a few years now, I've come to a few conclusions about where it fits in the mindset of a software developer---and about how it can become a crutch in programmer behavior if we fit it improperly.
- [Automate error tracking with DoneDone and Bugsnag](https://donedone.com/automate-error-tracking-with-donedone-and-bugsnag/): Bugsnag recently integrated with DoneDone, allowing you to create issues for Bugsnag events. Let's look at how to take error tracking to the next level.
- [New feature: @mentions!](https://donedone.com/at-mentions-now-available/): One of the most frequent requests we've received over the past year is to make it easier to loop people in on issues.
- [Apple Mail and DoneDone sittin' in a tree...](https://donedone.com/apple-mail-and-donedone-sittin-in-tree/): I use Apple's Mail and iCal to keep my schedule organized and to keep a hold on the multitude of things that would otherwise get lost in the ether of my mind.
- [An homage to strict coding](https://donedone.com/an-homage-to-strict-coding/): There's a benefit to writing strict code. In this post, Ka Wai Cheung, explains why.
- [Remembering your last search with DoneDone](https://donedone.com/remembering-your-last-search-with/): We made a small tweak to issue lists in DoneDone today.
- [Refactoring lessons: Making more flexible permissions](https://donedone.com/refactoring-lessons-making-more-27/): We're in the early process of re-architecting DoneDone, our simple web-based issue tracker.
- [The redesign, the wait, and the response](https://donedone.com/redesign-wait-response/): On Wednesday morning, I woke up nervous - in both the best and worst ways you can be nervous.
- [Real-time responsibility with DoneDone](https://donedone.com/real-time-responsibility-with-donedone/): This is the first in a five-part series of articles introducing DoneDone, our simple, straightforward issue tracking tool to finish projects strong.
- [Tips for selecting the right real estate task management software](https://donedone.com/real-estate-task-management-software/): Find the perfect task management tool for your real estate business. Get tips on how to sort through the clutter and find the solution that’s right for you.
- [A short guide to real estate project management](https://donedone.com/real-estate-project-management/): Discover why project management in real estate is important and learn how to select the right real estate project management software tool.
- [DoneDone Quick-Start](https://donedone.com/quick-start/): We've done quite a bit of writing over the past few years (and we've made quite a few improvements to DoneDone too!), so it seemed like a good idea to collect a few popular posts into a short quick-start guide.
- [We're on a quest to build the best bug tracking software](https://donedone.com/quest-to-build-the-best-bug-tracking-software/): This small company, which started because of one developer's need for better bug tracking, is now on a mission to build the best bug tracking software.
- [The psychological battle of big refactorings](https://donedone.com/psychological-battle-of-big-refactorings/): We usually talk about refactoring code with the same kind of pedantic approach we do with all other kinds of software writing.
- [Two project management soft skills that everyone should have](https://donedone.com/project-management-soft-skills/): As a project manager, technical knowledge and hard skills can only get you so far. Learn what soft skills you need for great project management.
- [Project management for founders](https://donedone.com/project-management-for-founders/): Learn project management for founders. Get a project management framework, covering the fundamentals and techniques you need as a founder to get work done.
- [Why programmers should be a part of the design process](https://donedone.com/programmers-part-design-process/): Designers and programmers working together produce better outcomes.
- [Should programmers also provide customer support? Eight tips we learned in the trenches.](https://donedone.com/programmers-also-provide-customer-support/): Programmers often do much more than writing code. Frequently programmers provide customer support as well.
- [Product Management in Practice: Blending Theory with Reality](https://donedone.com/product-management-in-practice-blending-theory-with-reality/): Learn about product management and how to apply it effectively in the real world so you can avoid making mistakes that will cost your company time, money, and credibility.
- [Product Management 101: Everything You Need to Know](https://donedone.com/product-management-101-everything-you-need-to-know/): If you're working in almost any company, product management is essential to its success. Here are the ins and outs about this exciting field and career path.
- [The Complete Guide to Platform Product Management: Everything You Need to Know](https://donedone.com/platform-product-management/): Platform product management (PPM) is a unique beast, and it requires its own set of skills and knowledge in order to be a successful product manager in this space. In this guide, we will cover everything there is to know about platform product management.
- [Your team, your mailbox, and your dashboard just got easier to use](https://donedone.com/our-latest-feature-release-helping-you-make-better-progress/): In the past few months, we've made a host of new updates to help you do better work. Invite your team from anywhere. Setup your mailbox more easily. Restore projects and gauge project activity right from your dashboard.
- [On parenting and programming](https://donedone.com/on-parenting-and-programming/): The release of DoneDone 2 was the culmination of over a year's worth of changes, improvements, and re-writes to the old system.
- [How Nintendo's QA Process Rebuilt the Gaming Industry](https://donedone.com/nintendos-qa-process-rebuilt-gaming-industry/): Nintendo is a gaming company that established their reputation by always ensuring quality control in video games.
- [New Tagging Features - Part Two](https://donedone.com/new-tagging-features-part-two/): Just when you thought we were done with tagging updates...think again!
- [New Tagging Features](https://donedone.com/new-tagging-features/): DoneDone’s ability to add tags to issues is something we’re really proud of.
- [New Status: Putting issues on-hold](https://donedone.com/new-status-putting-issues-hold/): Yesterday, we released a small update to DoneDone's workflow. Based on many requests over the past few years, we've added an "On Hold" status option for issues.
- [Out with the Old, In with the New: Discover What DoneDone 2 Can Do Better Than Classic](https://donedone.com/out-with-the-old-in-with-the-new-discover-what-donedone-2-can-do-better-than-classic/): Ready to make the switch from DoneDone Classic? Get an overview of all the awesome features in DoneDone 2, including custom workflows & statuses, kanban boards, shared inboxes, integrations and mobile apps. Upgrade today for a better experience!
- [New Release Build Features: Environments, Rebuilding, and Recent Builds](https://donedone.com/new-release-build-features-environments-rebuilding-recent-builds/): We've just updated DoneDone to address some popular requests for the Release Builds feature. Take a look!
- [Finding your new normal when working remotely](https://donedone.com/new-normal-working-remotely/): Getting into the swing of working remotely, but still unsure of how to find your 'new normal'? Here's advice for how to thrive when you work remote.
- [New Filtering UI in DoneDone: Streamlined and Even More Powerful](https://donedone.com/new-filtering-ui-in-donedone-streamlined-and-even-more-powerful/): The new filtering UI in DoneDone makes it easier than ever to quickly find the tickets you need. We've also introduced new filter properties like filtering on a specific Customer or filtering on tickets that were created by specific people.
- [New Feature: Project Admins](https://donedone.com/new-feature-project-admins/): We just introduced a new feature that many of you have been waiting for. You can now assign admins to specific projects.
- [New Feature: Pasting Screenshots](https://donedone.com/new-feature-pasting-screenshots/): If you build websites or web/mobile/desktop apps, it's always super helpful to include screenshots when logging issues.
- [New feature: Mark an issue as duplicate](https://donedone.com/new-feature-mark-an-issue-as-duplicate/): If you track issues with a team, you've probably run into this situation before: Someone logs an issue and, soon thereafter, another person logs a nearly identical issue again.You might be able to solve this by being more diligent about reviewing existing issues before adding new ones.
- [New DoneDone update: Project status reports](https://donedone.com/new-donedone-update-project-status/): This week, we released a simple status report page for all DoneDone projects. We want it to be a quick overview instead of a detailed report.
- [New DoneDone: Navigating DoneDone is Even Easier](https://donedone.com/new-donedone-navigating-donedone-is-even-easier/): Last week, we told you a new DoneDone is coming soon. This week, we’d like to start getting you familiar with what’s changed and why it changed.
- [New DoneDone, Coming Soon](https://donedone.com/new-donedone-coming-soon/): After six months of designing and coding, we're excited to announce that DoneDone is getting a major update.
- [New DoneDone: 5 Small Ways We're Making DoneDone Even Better](https://donedone.com/new-donedone-5-small-ways-were-making-donedone-even-better/): For the past few weeks we’ve been preparing you for the New DoneDone.
- [New: Create & Link Tasks Directly from Your Mailbox Conversations](https://donedone.com/new-create-link-tasks-directly-from-your-mailbox-conversations/): Link tasks to conversations and vice versa for a closed-loop communications and collaboration experience within DoneDone.
- [New additions to DoneDone: Admin issues, linking to other issues, api additions, and bulk issue tagging](https://donedone.com/new-additions-to-donedone-admin-issues/): Last Wednesday, we updated all DoneDone accounts with a bunch of long-awaited updates.
- [Navigating Scope Creep: Tips for Managing Project Scope at Digital Marketing Agencies](https://donedone.com/navigating-scope-creep-tips-for-managing-project-scope-at-digital-marketing-agencies/): Don't let scope creep take the reins! Get professional, actionable tips to keep your digital marketing projects on track. Learn how to spot the signs and implement strategic solutions for a scope-secure future.
- [Naming Things: A short book about one of coding's most elusive tasks](https://donedone.com/naming-things-coding-book/): Announcing the release of a new, free online book called Naming Things. A collection of experiences with naming things in code--classes, objects and more.
- [Much ado about some buttons](https://donedone.com/much-ado-about-some-buttons/): Some of our own clients have been having trouble closing issues with DoneDone.
- [Move Tasks to Any Project Workflow](https://donedone.com/move-tasks-to-any-project-workflow/): A new feature allows you the freedom of moving tasks between project workflows. Learn how here.
- [Manage test cases with TestLodge and DoneDone](https://donedone.com/manage-test-cases-testlodge-donedone/): If you've been looking for a test case management tool that integrates with your favorite issue tracker, today's your lucky day!
- [How to use DoneDone to manage your customer support email](https://donedone.com/manage-email-sent-to-your-customer-support-address/): A few years back, we launched Public Issues (Wait! Have you seen the NEW DoneDone customer support features?)
- [Making the switch from DoneDone Classic to DoneDone 2](https://donedone.com/making-the-switch-from-donedone-classic-to-donedone-2/): Last week we shared the big news about launching DoneDone 2.
- [Maintenance of Software: How Team Roles on a Project Help SMBs Do It Better](https://donedone.com/maintenance-of-software-how-team-roles-on-a-project-help-smbs-do-it-better/): For small and medium-sized businesses (SMBs), maintaining software is a critical yet complex task that demands a strategic approach. Effective software maintenance is crucial throughout the entire software process cycle to ensure systems remain functional
- [Life imitates code: Three life lessons I've learned from programming](https://donedone.com/life-imitates-code-three-life-lessons/): This year will mark my seventeenth year programming on the Web.
- [The lean project management handbook](https://donedone.com/lean-project-management/): Understand the lean project management methodology in order to implement it. Get a walk-through of how to select the right project management tool.
- [Latest release: speedier, more intuitive navigation](https://donedone.com/latest-release-speedier-more-intuitive-navigation/): Our newest release is all about speed and convenience. Watch this video to see our creator-in-chief, Ka Wai Cheung, walk you through these updates.
- [Key Property Management Tasks: What You Need to Know](https://donedone.com/key-property-management-tasks-what-you-need-to-know/): A task-tracking and shared inbox app like DoneDone can help property management teams know what work they are responsible for, track it's progress, and keep the entire team in the loop. Read more about the most important property management tasks here.
- [Keep Your Issue Tracker Out of Your Inbox](https://donedone.com/keep-your-issue-tracker-out-of-your-inbox/): Lots of people use email to manage their day-to-day tasks - just about every web application can be configured to send updates directly to your inbox (DoneDone included!)
- [Just Shipped: A Complete Reply History in Conversation Emails](https://donedone.com/just-shipped-a-complete-reply-history-in-conversation-emails/): Learn about the newest feature on DoneDone that allows customers to keep track of longer support exchanges by including the entire conversation thread in their replies.
- [Just Released: Zapier Integration](https://donedone.com/just-released-zapier-integration/): Last week, we released our first ever integration with Zapier.
- [Just Released: New and Improved Github Integration](https://donedone.com/just-released-new-and-improved-github-integration/): We're excited to announce the release of our brand new Github integration with DoneDone 2!
- [Just Released: Harvest Integration](https://donedone.com/just-released-harvest-integration/): Today, we're excited to announce we've released an integration with the popular time-tracking app, Harvest.
- [Just Released: Google Drive attachments!](https://donedone.com/just-released-google-drive-attachments/): We have another big announcement!
- [Just Released: Global Search, Reference Numbers, and better lists](https://donedone.com/just-released-global-search-reference-numbers-and-better-lists/): Hey DoneDone users! This morning, we made our first big release since the launch of DoneDone 2. Here's what's been updated.
- [June 2020: Auto-Saving, Consolidating Tags, and More](https://donedone.com/june-2020-features-and-updates/): It's been a busy month of small improvements at DoneDone. From Auto-Saving to Consolidating Tags, we've made lots of helpful improvements.
- [July 2020: Handling Bounced Messages](https://donedone.com/july-2020-features-and-updates/): Earlier this month, we released a big improvement with how DoneDone handles bounced email messages sent from your Mailbox.
- [I’ve Got 99 Problems But Problem Tracking Ain’t One](https://donedone.com/ive-got-99-problems-but-problem-tracking-aint-one/): We can't help you with a nagging spouse or rising oil prices... But our problem tracking software can help you get things done. At least, whatever is under your control.
- [IT Project Management 101: Everything You Need to Know And How to Succeed](https://donedone.com/it-project-management-101-everything-you-need-to-know-and-how-to-succeed/): Learn all you need to know about succeeding in IT project management with this comprehensive guide. From avoiding scope creep and using the right tools, to getting feedback and staying ahead of technology changes, we've got you covered!
- [Issue Tracking for your Home](https://donedone.com/issue-tracking-home/): A few months ago, my wife and I decided it was time to move out of the suburbs and back closer to the city.
- [Introducing DoneDone Mobile: Stay on top of your work from anywhere](https://donedone.com/introducing-donedone-mobile-beta-stay-on-top-of-your-work-from-anywhere/): Keep your work organized and on track with the new DoneDone Mobile apps for iOS and Android devices.
- [How a simple integrated project management workflow can make your team more effective](https://donedone.com/integrated-project-management-made-simple/): What is integrated project management? This post discusses how this workflow can help your team stay on track and deliver projects with confidence.
- [In business for the love of coding](https://donedone.com/in-business-for-the-love-of-coding/): For awhile now, I've been following a Twitter account called Programming Wisdom.
- [Improved Exports and Image Attachments](https://donedone.com/improved-exports-image-attachments/): We're excited to announce two big updates to DoneDone today: more robust issue export options, and a new way to attach images to your issues.
- [How we handle user permissions in DoneDone](https://donedone.com/how-we-handle-user-permissions-in-donedone/): When talking about software design, handling permissions seems straightforward: Make sure a user can only access things they have rights to.
- [How we built DoneDone 2](https://donedone.com/how-we-built-donedone-2/): Rethinking our original codebase, 1300+ Git commits, a visual overhaul. Our journey to building DoneDone 2 was a monumental experience. Read on.
- [How To Write An Issue Worth Solving](https://donedone.com/how-to-write-an-issue-worth-solving/): Nearly 200,000 issues were submitted by DoneDone customers in 2012, and, already, we’re on a pace to eclipse 300,000 issues submitted by the end of this year.
- [How to use shared inbox software to automate customer support](https://donedone.com/how-to-use-shared-inbox-software-to-automate-customer-support/): Learn how you can use a shared inbox to help automate your customer support and improve communication with customers.
- [How to set up an issue management system for your company](https://donedone.com/how-to-set-up-an-issue-management-system-for-your-company/): Learn everything you need to set up an issue management system for your company. Explore the basic components, maintaining lists, and choosing a software.
- [How to manage multiple tasks effectively](https://donedone.com/how-to-manage-multiple-tasks-effectively/): Task management is hard to keep track of and it's even harder when your project management platform doesn't work for you.
- [Two tips for how to manage construction projects](https://donedone.com/how-to-manage-construction-projects/): While there is no surefire way to manage every construction project perfectly, there are certain tools and tips of the trade that can help to set you up for success, now, and in the future.
- [How to make business collaboration unbelievably simple](https://donedone.com/how-to-make-business-collaboration-unbelievably-simple/): It’s easy to define bad business collaboration. Unclear goals. A lack of clarity. Poor communication. The wrong tools. Not enough tools. Too many tools.
- [How to Evaluate and Choose the Right Product Tools as a Product Manager](https://donedone.com/how-to-evaluate-and-choose-the-right-product-tools-as-a-product-manager/): It can be hard to know which product management tool is the right one for the job. In this article, we'll provide 7 strategic steps to take for evaluating and choosing the best product management tools for your organization.
- [How to Become a Product Manager Before You Have Experience](https://donedone.com/how-to-become-a-product-manager-before-you-have-experience/): Whether you're fresh out of college or already working in product, here are some tips for how to get started with your first product management role.
- [How The Ticketing System Innovation Is Changing The Future of Customer Service](https://donedone.com/how-the-ticketing-system-innovation-is-changing-the-future-of-customer-service/): Ticketing systems make customer service easier and smoother in several ways, from better clarity and communication to more relaxed interactions
- [How the evolution of baseball stadiums might inform the future of web design](https://donedone.com/how-the-evolution-of-baseball-stadiums-might-inform-the-future-of-web-design/): When you think of baseball parks in the early part of the twentieth century, you might think of Wrigley Field, Fenway Park, Yankee Stadium, or Ebbets Field.
- [How StudioNorth keeps their project management engine in sync](https://donedone.com/how-studionorth-keeps-their-project-management-engine-in-sync/): At DoneDone, we’ve always committed our product to focusing on one thing and doing that one thing very well---bringing teams together to resolve issues efficiently.
- [How much should software cost? Our approach exposed.](https://donedone.com/how-much-should-software-cost-our/): We're rethinking our pricing model for DoneDone, our web-based issue tracking tool, and want to open up our entire thought process, lessons learned, and epiphanies to you.Our current pricing plan is simple: You pay $24/month for one project, and then $5/month for each additional project.When we launched last month, we asked some of our early customers what they thought about our pricing.
- [How Escalation Management Can Proactively Support Your Customers](https://donedone.com/how-escalation-management-can-proactively-support-your-customers/): Want to better support your customers? Up your escalation management game – find out how in our comprehensive guide right here.
- [How DoneDone replaced email for a property management group](https://donedone.com/how-donedone-replaced-email-for-a-property-management-group/): We’re always excited to hear how our customers are using DoneDone.
- [How DoneDone Helps Small Businesses Tackle Projects with Ease - A Simple Guide to Team Management](https://donedone.com/how-donedone-helps-small-businesses-tackle-projects-with-ease-a-simple-guide-to-team-management/): Managing teams and projects can be tricky for small businesses, but it doesn't have to be. Learn how DoneDone, a project management tool, can help streamline your workflows and make managing teams easier than ever!
- [How do you manage remote workers during the Coronavirus/COVID-19 pandemic?](https://donedone.com/how-do-you-manage-remote-workers-during-the-coronavirus-covid-19-pandemic/): Last week, things around the world got a little more serious due to COVID-19. Schools shut down. People started working from home.
- [How Customer Support Video Can Help Your Small Business](https://donedone.com/how-customer-support-video-can-help-your-small-business/): Learn how video customer support can benefit your small business, from improved customer satisfaction to reduced customer support costs.
- [Y u no use HipChat integration?](https://donedone.com/hipchat-integration-with-donedone/): We're ecstatic today. One of our favorite apps, HipChat, now integrates with DoneDone.
- [Help desk and project management: two reasons it’s a perfect pairing](https://donedone.com/help-desk-project-management/): Learn why your help desk and project management tools should be one in the same if you want to build and scale a customer-first business.
- [How Harvest and DoneDone make time tracking accurate and low maintenance](https://donedone.com/harvest-donedone-make-time-tracking-accurate-low-maintenance/): Much like the origin of Harvest, DoneDone is a tool that spawned out of our own frustration when trying to manage a daily work task in a straightforward way.
- [Going native with system fonts and form fields](https://donedone.com/going-native-with-system-fonts-and-form-fields/): Designing an application interface in today's world is difficult.
- [How we built and maintain our global search catalog (Part 2)](https://donedone.com/global-search-catalog-part-2/): In last week’s blog post, I showed you how we use Lucene.Net, a code library and document database we use to manage DoneDone’s search catalog.
- [How we built and maintain our global search catalog (Part 1)](https://donedone.com/global-search-catalog-part-1/): This is the first of a two-part post on how we built DoneDone's global search catalog.
- [Github timeouts and the quick and dirty solution](https://donedone.com/github-timeouts-solution/): Important Note: Since the POODLE vulnerability was announced in October 2014, we no longer support SSLv3, and you should not need to perform the instructions below to integrate DoneDone with Github.
- [Getting out of your comfort zone](https://donedone.com/getting-comfort-zone/): As a programmer, it's always important to push yourself beyond your comfort zone. Find out why.
- [Get More Out of DoneDone with the New Pinboard Feature](https://donedone.com/get-more-out-of-donedone-with-the-new-pinboard-feature/): The latest release of DoneDone includes a new way to see "what's on my plate" which includes all your important tickets along with upcoming due tickets. You can also keep track of all your favorite tickets using the new DoneDone Pinboard.
- [Four essential traits of the long-term programmer](https://donedone.com/four-essential-traits-of-the-long-term-programmer/): The programming industry is very much about what's new---the hottest language, technique, or framework.
- [Fix Issues With DoneDone. Track Time With Harvest.](https://donedone.com/fix-issues-then-track-time-in-harvest/): We have exciting news!
- [DoneDone turns 5!](https://donedone.com/five-years-later/): This week, DoneDone turns five years old. I wanted to tell you a little bit about our story and what we've learned.
- [Five things I've learned from working remotely](https://donedone.com/five-things-ive-learned-working-remotely/): 2011 was the year I finally got tired of driving.At the time, I commuted to downtown Little Rock from my house in the suburbs.
- [Want to introduce fewer bugs? Test through these five cases.](https://donedone.com/five-test-cases-for-fewer-bugs/): Bugs happen in programming. To reduce bugs, test through 5 steps and focus on finding leaks rather than puddles.
- [Learn to code in 90 days! Then what? Here are five goals for your first year.](https://donedone.com/five-goals-in-year-one/): Regardless of what path to programming you take, there are many things -- too complex and nebulous to explain concretely -- that stand between those who want to become great programmers and those who, by unanimous agreement, are.
- [Five days of DoneDone](https://donedone.com/five-days-of-donedone/): Beginning Monday, I'll be starting a 5-day blog post series introducing DoneDone, our simpler, smarter issue tracking tool (and it's all web-based).
- [Find those hard-to-find issues with global search](https://donedone.com/find-issues-with-global-search/): For DoneDone's fourth birthday later this month, we’re excited to launch global search to all of our customers.
- [Filtering by and managing projects](https://donedone.com/filtering-by-and-managing-projects/): When we started building the new DoneDone earlier this year, one of our top goals was to give you a way to see all issues across all your projects - one of DoneDone's most popular feature requests.
- [Why Every Admin Needs Help Desk Software](https://donedone.com/why-every-admin-needs-help-desk-software/): Some come from customers. Some come from employees. Some come from vendors or managers.
- [Why Every Multi-Location Restaurant Group Needs a Help Desk Tool](https://donedone.com/why-every-multi-location-restaurant-group-needs-a-help-desk-tool/): If you run a restaurant group with more than a handful of locations, you already know this: communication is where things break down.
- [Working With Companies & People](https://donedone.com/working-with-companies-people/): When tracking issues and bugs for your project, it’s important to make sure the right people are assigned to the right issues.
- [Five working from home tips to help you stay productive](https://donedone.com/working-from-home-tips/): Working from home can be a tough adjustment, especially if it came on suddenly. Learn five working from home tips to stay productive and happy.
- [Add tasks directly from conversations, comments, and replies (and more features)](https://donedone.com/you-can-add-tasks-from-conversations-comments-and-replies-and-more-features/): With this update, you can create task via comments and replies.
- [Why You Need Help Desks: How Collaborating in One Tool Benefits All Teams](https://donedone.com/why-you-need-help-desks-how-collaborating-in-one-tool-benefits-all-teams/): A help desk is a great way to unify customer support and product teams. By collaborating in the same tool, you can solve customer problems faster and create a better product experience.
- [Why you need a help desk for customer support](https://donedone.com/why-you-need-a-help-desk-for-customer-support/): Need to improve your customer support? Here are a few reasons why you should use a help desk for effective communication and tracking.
- [Adding Google Analytics to DoneDone accounts](https://donedone.com/why-were-adding-google-analytics-to/): This week, we'll be adding Google Analytics tracking to all DoneDone accounts. Here's why we're trying this out.
- [Issue Tracking on the Run – DoneDone Mobile](https://donedone.com/why-we-approached-mobile-the-way-we-did/): When you log into the new DoneDone on your smartphone, you’ll notice a dramatic difference in appearance from the desktop version.
- [Why I (still) write code](https://donedone.com/why-i-still-write-code/): For nearly two decades, I’ve been writing some form of code. But, the primary reason I code has changed over time.
- [Why I Invest a lot of time in writing](https://donedone.com/why-i-invest-a-lot-of-time-in-writing/): No developer will want to read bloated, ambiguously-named and inconsistently-designed code a few years from now. Writing is the constant in programming that won't change anytime soon.
- [Why an Integrated Product Team is Essential for Successful Software Companies](https://donedone.com/why-an-integrated-product-team-is-essential-for-successful-software-companies/): By having a team that integrates product and customer support, you can ensure that your customers are getting the best possible experience with your product.
- [Where's my elegant, simple bug tracking tool?](https://donedone.com/wheres-my-elegant-simple-bug-tracking/): For the last couple months, I've been working on a bug tracking system for WAM that I expect will replace our current system in the coming months.
- [When it's 6am and the app is on fire...](https://donedone.com/when-its-6am-and-the-app-is-on-fire/): I woke up on a typically cold and dreary February morning in Chicago before the sun rose.
- [When it comes to issues, looks do matter.](https://donedone.com/when-it-comes-to-issues-looks-do-matter/): This is the second in a five-part series of articles introducing DoneDone, our simple, straightforward issue tracking tool to finish projects strong.
- [When Issue Tracking Met Customer Support](https://donedone.com/when-issue-tracking-met-customer-support/): We're proud to announce the release of Public Issues in DoneDone today. Quite simply, it's our biggest new feature to date.
- [What's Waiting On You? Our Antidote to Stale Issues](https://donedone.com/whats-waiting-on-you-our-antidote-to-stale-issues/): When we first sketched out how DoneDone would work back in 2008, one thing was clear. We wanted an app that didn't leave issues hanging out to dry.
- [What's cooking in the DoneDone kitchen](https://donedone.com/whats-cooking-in-donedone-kitchen/): We've been working on two big features to DoneDone. We'll likely launch these sometime next week once we've tested and are 100% happy with the UI.
- [What we're learning from you about DoneDone](https://donedone.com/what-were-learning-from-you-about/): We launched DoneDone about a week and a half ago.
- [What to look for in a task tracker: 10 tips for better task management](https://donedone.com/what-to-look-for-in-a-task-tracker-10-tips/): Here are some of the top features you should look for when choosing a task tracker. Find out what they are, why they're important and how it will affect your work.
- [What to Expect This Friday, November 8 (9pm-12am EST)](https://donedone.com/what-to-expect-on-friday-november-8-9pm-12midnight-est/): Many months of hard work from our developers and IT team culminate this Friday, November 8th, when we complete the migration of DoneDone to our new data center on Amazon Web Services.
- [What really bothers us about waiting for things](https://donedone.com/what-really-bothers-us-about-waiting-for-things/): Few things are more maddening than standing around idly while we wait for something to happen.
- [What is Project Management: Definition, Types, Key Features & More](https://donedone.com/what-is-project-management-definition-types-key-features-more/): Discover what project management is all about and how it works. Learn the key features of a project management system and the different types you can use with friendly guidance from DoneDone!
- [What is agile project management? Explained with examples](https://donedone.com/what-is-agile-project-management-explained-with-examples/): Agile project management has been gaining prominence in recent years as more and more organizations are looking for ways to be more flexible and responsive to their customer's needs. This article will explain what Agile project management is and provide e
- [Visualize Your Issues With Reports](https://donedone.com/visualize-your-issues-with-reports/): Good reporting is integral to any successful project, and it's a feature DoneDone users have been requesting for years.
- [Using .Net extension methods as syntactic sugar without the toothache](https://donedone.com/using-net-extension-methods-as-syntactic-sugar-without-the-toothache/): Since extension methods were introduced to .NET in 2007, how to use them appropriately has always been a source of debate amongst its programmers.For those of you unfamiliar with them, the extension method feature allows you to add methods to an existing class without modifying the original type.
- [Using DoneDone with GitHub, Beanstalk, and Bitbucket](https://donedone.com/using-donedone-with-github-beanstalk-and-bitbucket/): If you’re a developer, odds are good that you host your code repositories with GitHub, Beanstalk, or Bitbucket (or maybe all 3).
- [Use Saved Replies in New Conversations](https://donedone.com/use-saved-replies-in-new-conversations/): You can now use saved replies in brand new conversations and use reference numbers in your email signature.
- [Why use issue tracking software?](https://donedone.com/use-issue-tracking-software/): Learn about the advantages of using issue tracking software for bug management and how to choose the right tool for your team.
- [Updates and additions to the DoneDone API](https://donedone.com/updates-and-additions-to-donedone-api/): Last week, we added an API documentation page to DoneDone.
- [Up Next: Global search and item numbering](https://donedone.com/up-next-global-search-and-item-numbering/): Today's blog clarifies questions from DoneDone Classic users regarding the whereabouts of DoneDone Global Search and DoneDone Item Numbering in DoneDone 2.
- [Up n'coming features with DoneDone](https://donedone.com/up-ncoming-features-with-donedone/): Here are a few things we're working on with DoneDone. We don't know exactly when they'll get added yet, but suffices to say...soon.
- [Unlocking Efficiency: A Guide to Choosing the Right Task Manager Software for Your Small Business](https://donedone.com/unlocking-efficiency-a-guide-to-choosing-the-right-task-manager-software-for-your-small-business/): In order to be productive and achieve your goals, it's important to have the right tools. Here's our guide to choosing the best task manager software for your small business.
- [Two new DoneDone feature fixes](https://donedone.com/two-new-donedone-feature-fixes/): A couple new features with DoneDone.
- [Two Exciting New Updates Have Arrived - Pabbly Connect and Who's Viewing!](https://donedone.com/two-exciting-new-updates-have-arrived-pabbly-connect-and-whos-viewing/): It's now easier than ever to connect DoneDone with other apps using Pabbly Connect. That's not all! You can also see if colleagues are viewing a ticket so you don't accidentally step on anyone's toes.
- [Track iOS app issues with bugTrap and DoneDone](https://donedone.com/track-ios-app-issues-bugtrap-donedone/): Today, we're excited to announce that DoneDone now integrates with bugTrap, a brand new iOS app for reporting bugs in mobile apps and websites.With bugTrap, mobile users can take screenshots of an app or website, then easily annotate the screenshot with simple lines, shapes, and arrows.
- [Top 10 Product Management Skills of Great Leaders](https://donedone.com/top-10-product-management-skills-of-great-leaders/): A product manager is responsible for everything from strategy to execution, so that's why it's important for a product manager to have product manager skills—both technical skills and soft skills—to be successful.
- [Top 7 Easy to Use Project Management Software Picks for Agencies in 2024](https://donedone.com/top-7-easy-to-use-project-management-software-picks-for-agencies-in-2024/): Simplify project management in your agency with DoneDone's easy-to-use software. Enjoy seamless task handling, intuitive design, and efficient client communication that makes project management feel like a walk in the park.
- [Today's incoming email delivery outage explained](https://donedone.com/todays-incoming-email-delivery-outage-explained/): Today, we received emails from several of you noticing that some inbound emails were not being delivered to your mailboxes.
- [The Timezone-Specific, Browser-Specific DateTime Bug of 2014](https://donedone.com/timezone-specific-browser-specific-datetime-bug-2014/): The start of the new year is always a great opportunity to reflect on time - looking back at the past year and looking forward to the next.
- [Three ways we're providing a better customer onboarding experience](https://donedone.com/three-ways-were-providing-a-better-customer-onboarding-experience/): Onboarding is an ongoing effort, one that needs to be re-evaluated as features in your product are added or modified. But, instead of feeling like we're starting from scratch with each new feature update, we've found using these three guiding principles h
- [Three UI approaches to better bug tracking](https://donedone.com/three-ui-approaches-to-better-bug/): Bug tracking tools can be fairly simple from a programming perspective. Which is probably why there are hundreds of them out there all doing an equally OK job.
- [Three small improvements: Error pages, growing text boxes, and new previous/next issue buttons](https://donedone.com/three-small-improvements/): While we love posting about big updates, this week we've pushed up a few very small ones that we'd like you to know about.
- [The very first one](https://donedone.com/the-very-first-one/): In our first two weeks, a few dozen customers signed up. But, not a single person had entered in their credit card during their trial period.
- [The unintended byproducts of refactoring code](https://donedone.com/the-unintended-byproducts-of-refactoring-code/): If refactoring code is like carpentry, then, accomplishing its technical goals will leave some unwanted byproducts.
- [The Ultimate Guide to Project Tracking Using a Simple Project Tracker](https://donedone.com/the-ultimate-guide-to-project-tracking-using-a-simple-project-tracker/): Discover the power of project tracking and learn how DoneDone's simple task tracker, shared inboxes, and intuitive workflow make it the ideal choice for small businesses. Get all the information you need today!
- [The Ultimate Guide to Effective Tasks Management Online](https://donedone.com/the-ultimate-guide-to-effective-tasks-management-online/): Get the most out of your online task management strategy with this comprehensive guide from DoneDone! Learn how to manage tasks, use Kanban boards, set up workflows and more. Start for free today!
- [The Secret Formula To Writing Perfect Support Emails](https://donedone.com/the-secret-formula-to-writing-perfect-support-emails/): Support emails are one of the most important channels of communication between a company and its customers. Here we give you email templates for writing the best support emails possible.
- [The overlooked benefits of making yourself busy](https://donedone.com/the-overlooked-benefits-of-making-yourself-busy/): About a year ago at this time, I was really busy.
- [The New DoneDone Is Here](https://donedone.com/the-new-donedone-is-here/): Maybe you noticed already, but things look pretty different around here today.
- [New DoneDone: The Making Of…](https://donedone.com/the-making-of/): For the last few weeks, we’ve been preparing you for the release of the New DoneDone.
- [The Life-Changing Magic of Tidying Up Your Codebase](https://donedone.com/the-life-changing-magic-of-tidying-up-your-codebase/): If it means pushing out a feature release an extra few days, it is almost unequivocally worth it.
- [The health report: A project manager's best friend](https://donedone.com/the-health-report-a-project-managers-best-friend/): We just launched a new feature in DoneDone.
- [The hard thing about testing](https://donedone.com/the-hard-thing-about-testing/): Why are bugs in software inevitable? One of my arguments is that knowing what to test is one of the most difficult parts of testing itself.
- [The 5 essential rules of SaaS email integration](https://donedone.com/the-five-essential-rules-of-saas-email-integration/): Despite all the great user interface design we see on web applications today, one of the most important user interfaces for a SaaS product doesn't live in the browser and may have very little “design” to it at all.It's email.
- [The Essential Guide to Crafting Great Customer Service Emails](https://donedone.com/the-essential-guide-to-crafting-great-customer-service-emails/): Wondering how you can improve your customer service emails? Check out our guide for tips and examples on how to craft great customer service emails that will delight your customers.
- [The due diligence of thinking through your problem](https://donedone.com/the-due-diligence-of-thinking-through-your-problem/): Working on an issue tracker for the past four years has taught me more than just how to build and maintain a piece of software.
- [The Do's and Don'ts of Email Customer Service](https://donedone.com/the-dos-and-donts-of-email-customer-service/): As customer service moves increasingly online, the way we interact with customer service teams changes as well. Here are some tips on how to write good emails to customer service, as well as how customer support should reply to customers in need.
- [The Digital Project Manager Ranked DoneDone as Best of 2019](https://donedone.com/the-digital-project-manager-ranked-donedone-as-best-of-2019/): The Digital Project Manager Blog has rated DoneDone as a top pick for 2019 in multiple project management software categories. Here's why:
- [The Complete Guide to Building a Customer Support Team From Scratch](https://donedone.com/the-complete-guide-to-building-a-customer-support-team-from-scratch/): In this guide, we’re going to look at everything you need to know about building a customer support team from scratch. How to hire the right people, what processes you should put in place, how to structure your department, and what your goals and outcomes
- [The Benefits of Using a Simple Ticketing Tool](https://donedone.com/the-benefits-of-using-a-simple-ticketing-tool/): When it comes to customer support, a ticketing tool can make your life easier. Find out how and why in this article.
- [The Best Task Manager Tools to Enhance Your Productivity in 2023](https://donedone.com/the-best-task-manager-tools-to-enhance-your-productivity-in-2023/): Looking for the best task manager tools to help you stay productive and organized? Here's a detailed look at some of the most popular options available today, plus tips on how to find the right tool for your small business.
- [The AWS Migration: Queues, long tails, and double rainbows](https://donedone.com/the-aws-migration-queues-long-tails-and-double-rainbows/): This past Friday, we migrated DoneDone - top-to-bottom - over to Amazon Web Services.
- [The 5 Emotional Stages of Dealing with Customer Support](https://donedone.com/the-5-emotional-stages-of-dealing-with-customer-support/): Dealing with customer support can make emotions run wild. Here are the 5 steps your customers go through when they need help, and how you can prepare for it.
- [The Basics of Project Management in Construction](https://donedone.com/the-basics-of-project-management-in-construction/): Whether you’re new to construction PM or an old hand looking to brush up on the fundamentals, let's take a look at the basics of managing construction projects and give you tools & strategies you can use to improve efficiency and cut costs.
- [Four major features, three french hens, two turtle doves, and a big migration to AWS: The 2013 Year in Review](https://donedone.com/the-2013-year-in-review/): As we roll into a new year, we wanted to take a quick look back at how much we've collectively accomplished here at DoneDone in 2013.
- [Text Formatting at Your Fingertips](https://donedone.com/text-formatting-at-your-fingertips/): We've made a new change to the formatting of text in DoneDone. Now, DoneDone always displays text controls for you no matter how long your content is—so now you can stay in control of your formatting throughout your entire comment without scrolling.
- [What is Team Email Management? The Complete Guide to Using a Shared Inbox](https://donedone.com/team-email-management-shared-inbox/): In this guide, we will teach you everything you need to know about using a shared inbox for improved team email management. This will help with customer success and can improve business operations on the whole.
- [Task Management vs Project Management Software](https://donedone.com/task-management-vs-project-management-software/): This article compares project management software to task management software, explaining how both are useful for businesses.
- [Taking Care of Your Physical and Mental Health while Working Remotely](https://donedone.com/taking-care-of-your-physical-and-mental-health-while-working-remotely/): Poor health leads to bad work. Here are some tips to stay healthy while working remotely.
- [Tagging issues, email-to-ticket, and attachment updates](https://donedone.com/tagging-issues-email-to-ticket-and/): This evening, we launched three big enhancements to DoneDone.
- [Switching Workflows, Keeping Status Current and Adding Feature Ideas](https://donedone.com/switching-workflows-updating-status-and-adding-ideas/): Check out the new updates we've just released including adding ideas to our product roadmap, switching workflows and keeping status up to date.
- [Our super-slow growth strategy on automating customer support](https://donedone.com/super-slow-growth-customer-support/): We’ve been running DoneDone for the past six years, growing from a small app with a few customers here and there to a critical business tool that's helped tens of thousands of users resolve issues in over 140 countries.We’ve picked up and moved our entire hosting environment twice, while fundamentally changing our technological infrastructure each time.
- [Streamline Your Workflow and Get Things Done Faster: Check Out Webhooks and an Improved Bulk Editing Experience](https://donedone.com/streamline-your-workflow-and-get-things-done-faster-check-out-webhooks-and-an-improved-bulk-editing-experience/): Our latest release includes two new features - webhooks and an improved experience for editing tickets in bulk. See how they can help you streamline your workflow and get things done faster!
- [Streamline Your Support Tickets with DoneDone's New Conversation Merge Feature](https://donedone.com/streamline-your-support-tickets-with-donedones-new-conversation-merge-feature/): Frustrated with having to manage multiple tickets about the same issue? With DoneDone's new conversation merge feature, it's easier than ever to consolidate and keep track of support tickets. Discover how you can make customer service a breeze!
- [Stop spam from invading your DoneDone account](https://donedone.com/stop-spam-from-invading-your-donedone-account/): Keep the spam out of your inbox and focus on genuine conversations. Learn how to use our new spam control features today!
- [Streamline Your Workflow with DoneDone's Latest Feature: Workflow Jobs](https://donedone.com/streamline-your-workflow-with-donedones-latest-feature-workflow-jobs/): Get ready to be thrilled! DoneDone has just unveiled Workflow Jobs, the simplest way to effortlessly reassign tickets. By leveraging Jobs within your Workflows, tickets will be automatically reassigned whenever there's a change in their status.
- [Struggling to Retain Clients? Uncover the Secrets to Long-Term Loyalty in Business](https://donedone.com/struggling-to-retain-clients-uncover-the-secrets-to-long-term-loyalty-in-business/): Discover strategies to enhance customer loyalty and retention. Learn how to build lasting relationships and keep clients happy. Learn more now!
- [Staying Sane on the Technology Treadmill](https://donedone.com/staying-sane-on-the-technology-treadmill/): As developers and programmers of all stripes can attest, staying current in our industry is a moving target, and a fast moving one at that.
- [Stay Ahead of the Curve: How Smart Companies Use Project Tracking Software](https://donedone.com/stay-ahead-of-the-curve-how-smart-companies-use-project-tracking-software/): Learn how project tracking software can help small businesses stay ahead of the curve and get ahead in their projects. Find out how your business can benefit from using project tracking software today!
- [Somebody Else's Problem? Issue Tracking and the Bystander Effect](https://donedone.com/somebody-elses-problem/): Douglas Adams is one of my favorite authors, responsible for the Hitchhiker's Guide to the Galaxy series.
- [Small tweaks to DoneDone issues](https://donedone.com/small-tweaks-to-donedone-issues/): A couple weeks back, we released a few minor improvements to the DoneDone issues page.
- [How to do customer support with a small team](https://donedone.com/small-team-customer-support/): Learn how to do customer support with a small team by selecting the right ticketing system for your business and using smart customer service strategies.
- [Slice & Dice Your Issues with Dashboard Filters](https://donedone.com/slice-dice-your-issues-with-dashboard-filters/): Last week, our users created or updated a total of 13,145 issues within DoneDone.
- [Slack integration just got even easier](https://donedone.com/slack-integration-just-got-even-easier/): As many of you know, you can integrate a DoneDone project with a Slack channel or group.
- [Introducing New Integrations: Slack, Hall, Glip, and BigBoard](https://donedone.com/slack-hall-glip-bigboard/): Today, we're excited to announce four brand new DoneDone integrations with some of today's most popular team collaboration tools.
- [Site outage today: February 4, 2014](https://donedone.com/site-outage-today-february-4-2014/): As many of you experienced, we had an outage earlier today, February 4, from 8:35AM to 1:04PM UTC.
- [Simplify Support with DoneDone's New Customer Ticket Portal](https://donedone.com/simplify-support-with-donedones-new-customer-ticket-portal/): Goodbye, email chaos! Hello, simplicity! Experience DoneDone's new Customer Ticket Portal — an effortless way for your clients to manage support tickets. Fast replies, no inbox mess. Try it out and elevate your customer support today!
- [Simple Scrum Boards: Productivity Boosters for Small Businesses](https://donedone.com/simple-scrum-boards-productivity-boosters-for-small-businesses/): Take your team's productivity to the next level with a simple scrum board like DoneDone. Learn how it can help you stay on task and why complex tools like Jira are often barriers to productivity.
- [Simple just works](https://donedone.com/simple-just-works/): We recently reached out to our customers with a survey on how and why they use DoneDone.
- [Simple Help Desk Software Features To Look For](https://donedone.com/simple-help-desk-software-features-to-look-for/): Check out these simple features that every help desk software should have. It's everything you need to get started with basic customer support.
- [Simple Customer Support with DoneDone Public Issues](https://donedone.com/simple-customer-support-with-donedone-public-issues/): DoneDone was originally designed as an internal team issue tracker, which required each of your users to have their own login.
- [DoneDone picks up where Sifter left off](https://donedone.com/sifter-v-donedone/): I recently read through some of the decisions that Sifter, a competing issue tracker, made with their application.Sifter's simple approach mirrors what we believe too: one-to-one communication on issues, and a strict set of issue statuses that drive how issues get resolved.
- [Shooting down bugs with DoneDone](https://donedone.com/shooting-down-bugs-with-donedone/): Recently, Bug Shooting added support for DoneDone.
- [Sharing Project & Mailbox Information Made Easy with DoneDone Notes](https://donedone.com/sharing-project-mailbox-information-made-easy-with-donedone-notes/): Need to share project-wide information with your team? Get the scoop on how DoneDone's newest feature, Notes, can help keep all your project and mailbox info organized, easily accessible, and up to date.
- [Searching issues with DoneDone](https://donedone.com/searching-issues-with-donedone/): This is the third in a five-part series of articles introducing DoneDone, our simple, straightforward issue tracking tool to finish projects strong.
- [Saving time (and money) with a combined issue tracker and customer support tool](https://donedone.com/saving-time-and-money-with-a-combined-issue-tracker-and-customer-support-tool/): Help desk software enables your support team to build a rapport with customers.
- [Reports, mobile, and more-faster-better.](https://donedone.com/reporting-mobile-and-more-faster-better/): Ok. We've been cranking on a a new interface which we're planning to release on November 9th, 2012.
- [A Remote First approach to the workplace](https://donedone.com/remote-first-approach-workplace/): Remote working is something that companies need to prepare for as much as the employees.
- [The Remote Checklist [Free PDF]](https://donedone.com/remote-checklist/): To be better prepared to work from home, use this handy remote work checklist. You'll learn how to improve remote team communication and collaboration.

## Pages

- [Project & Task Management Software for Nonprofits | DoneDone](https://donedone.com/solutions/nonprofits/): Manage incoming emails, assign work, plan events, and DoneDone helps nonprofit and mission-driven teams stay organized without complicated setup, expensive software, or a full-time IT person to manage it.
- [DoneDone API Documentation](https://donedone.com/donedone-api-documentation/)
- [Marketing Request & Task Tracking Software | DoneDone](https://donedone.com/solutions/marketing/): Stop managing creative requests out of email threads and chat pings.
- [Internal IT Ticketing Software for Teams | DoneDone](https://donedone.com/solutions/internal-it/): Everything your IT team needs to manage internal help desk tickets, employee onboarding, and system tasks, without weeks of enterprise configuration.
- [Customer Support Management Software for Teams | DoneDone](https://donedone.com/solutions/customer-support/): Everything your team needs to track, assign, and resolve customer issues, without complex setups, steep learning curves, or bloated enterprise pricing.
- [Internal Request Tracking Software for Teams | DoneDone](https://donedone.com/solutions/internal-request-tracking/): Stop losing HR, IT, and facility requests in personal inboxes. DoneDone gives your team a simple home to receive, track, and resolve company requests.
- [Shared Inbox & Email Tracking Software for Teams | DoneDone](https://donedone.com/solutions/shared-email-management/): Turn shared email addresses into organized, assigned, and trackable work. DoneDone helps your team manage incoming requests together, without forwarding emails.
- [Task & Request Management Software for Office Admins | DoneDone](https://donedone.com/solutions/office-admins/): Combine task management with internal request tracking to keep your operations running smoothly without the email chaos.
- [Solutions](https://donedone.com/solutions/)
- [Help Desk + Task Management for Small Teams](https://donedone.com/lp/help-desk-task-management-for-small-teams/): DoneDone brings your help desk and task management together in one simple place, so your team can capture incoming requests, assign the work behind them, and track everything through completion.
- [subscribe](https://donedone.com/subscribe/): Practical tips, product updates, and new features to help your team stay organized and get work done!
- [Landing Pages](https://donedone.com/lp/)
- [helpdesk ticketing software](https://donedone.com/lp/helpdesk-software/): Turn emails, requests, and conversations into assigned, trackable work.
- [simple task management software](https://donedone.com/lp/simple-task-management-software/): DoneDone helps small teams organize work, stay accountable, and keep tasks from falling through the cracks.
- [Guest Users](https://donedone.com/features/guest-users/): Available on DoneDone Pro. Invite clients, contractors, and teammates into your work so everyone stays aligned without adding complexity.
- [checklist](https://donedone.com/features/checklist/): Break tasks and conversations into clear steps so nothing gets missed and every request is completed consistently.
- [Scheduled Task](https://donedone.com/features/scheduled-task/): Automate recurring work so your team never has to remember what needs to happen next.
- [Workflows](https://donedone.com/features/workflows/): Define stages, automate movement, and ensure every task follows a consistent process without extra effort.
- [Features](https://donedone.com/features/): brings it all together in one simple system.
- [Shared Inboxes](https://donedone.com/features/shared-inboxes/): Get instant visibility into incoming requests so your team can assign, track, and complete work without confusion.
- [Track Incoming Work | Shared Inbox & Task Management for Teams](https://donedone.com/track-work-shared-inbox/): Emails, messages, and requests should not get lost.DoneDone gives your team one simple place to capture, assign, and complete work.
- [simple Task Management tool](https://donedone.com/get-more-work-done/): One simple tool to manage tasks, clients, and support, no clutter, no confusion.
- [Demo](https://donedone.com/demo/): No credit card required.
- [Track Incoming Work Without Complicated Software | DoneDone](https://donedone.com/track-work/): No credit card required.
- [DoneDone for Agencies](https://donedone.com/lp/donedone-mailer/): One simple tool to manage tasks, clients, and support, no clutter, no confusion.
- [Customer Support](https://donedone.com/how-it-works-customer-support/): You, your customers, and your team working seamlessly together.
- [Our Story](https://donedone.com/our-story/): “Keeping it simple” is an easy catchphrase. For us, it means something a little bit deeper.
- [Project Management for Agencies](https://donedone.com/lp/lp-agency-projects/): Deliver Every Client Project On Time. Keep Clients Happy.
- [Simple Project Management](https://donedone.com/lp/lp-simple-project-tool/): One simple tool to manage tasks, clients, and support, no clutter, no confusion.
- [Policies](https://donedone.com/policies/)
- [Blog](https://donedone.com/blog/): Product updates and our thoughts on getting work done.
- [Tradeshow](https://donedone.com/tradeshow/): No credit card needed. Just sign up for a free trial, invite your team, and start getting things done with DoneDone.
- [Cookie Policy](https://donedone.com/policies/cookie-policy/): A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information.
- [Terms of Service](https://donedone.com/policies/terms-of-use/): Welcome to DoneDone!
- [Pricing](https://donedone.com/pricing/): requests, stay accountable, and actually get work done, without juggling tools.
- [Help Docs](https://donedone.com/help-docs/)
- [Simple Help Desk Software for Small Teams | DoneDone](https://donedone.com/help-desk/): DoneDone gives small teams a straightforward help desk and ticketing system for managing customer support, internal requests, and shared inboxes from one organized place.
- [Task Management Software for Small Teams | DoneDone](https://donedone.com/task-management/): Organize projects, assign tasks, automate recurring work, and keep everyone clear on what needs to happen next, without the complexity of heavyweight project management software.
- [Resources](https://donedone.com/resources/)
- [Product](https://donedone.com/products/): Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
- [About Us](https://donedone.com/about-us/): DoneDone started with a simple idea: work software shouldn’t make your work more complicated.
- [Contact](https://donedone.com/contact-us/): Book a 30-minute demo or Q&A session with our customer success team. We're here for your success using DoneDone.
- [DoneDone: Help Desk & Task Management Software](https://donedone.com/): Emails, requests, and to-dos pile up, but there’s no clear system to track them.
- [Privacy Policy](https://donedone.com/policies/privacy-policy/): We always seek to improve our Services to you, and that requires that we collect, store, share, and use information about you and your usage preferences.

## Optional

- [Agent (MCP protocol)](websites-agents.hostinger.com/donedone.com/mcp)

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