# http://www.covideo.com llms-full.txt ## Video Messaging Solutions # Get more mileage from your messages with video Increase lead response. Boost appointments. Sell 2.4x more vehicles - all with Covideo. [See it in action](https://www.covideo.com/vlr-tour/) [Get a demo](https://www.covideo.com/request-a-demo/) Trusted by over 80% of the nation's top 25 dealer groups ![DGDG - Logo](https://images.ctfassets.net/tgq8i4774rfe/359gBfbZ2hd1jxH3ASYwmZ/a51105a5107c23ec28c3a81fb41d9d47/DGDG-Logo-white__1_.png) ![Findlay - Logo](https://images.ctfassets.net/tgq8i4774rfe/355EHK2HLebcTAUYgfv5BO/1662f1d41938d44cd6b6ff85bcf54579/Findlay-Automotive-Group-Logo-white_1.svg) ![Rohrman - Logo](https://images.ctfassets.net/tgq8i4774rfe/7vX62KTK2SmixJiISkqVu1/331e573676d65e9e096fb4caa1f9d5ce/rohrman-logo-white_1.svg) ![Lithia - Logo](https://images.ctfassets.net/tgq8i4774rfe/44LWMRFp3qQTtOz2lBFVEn/e7d5b1a7daa2171b79d7ea9d3fa67037/lithia-white_2.svg) ![Kunes - Logo](https://images.ctfassets.net/tgq8i4774rfe/3DBm6Us3DJOoDH9vcPnQAy/b677dd13a862003563d16912ad7c6af8/kunes-logo-white_1.svg) ![Ourisman - Logo](https://images.ctfassets.net/tgq8i4774rfe/3onycHbBUEqrUVbPHPvXb/5850c67f9d9e47c199cfef4ae8e51ca3/ourisman-logo-white_2.svg) ![Sheehy - Logo](https://images.ctfassets.net/tgq8i4774rfe/6aGsiDB3GK3zL0iAaXwy2Q/233f60ac1281c7ba79e2844b2339d62c/sheehy-auto-white_2.svg) ![Rayskillman - Logo](https://images.ctfassets.net/tgq8i4774rfe/2N6XR1CuccGINHlA4iohuW/3e9b3de22d3f70c9d0b89b2551549395/rayskillman-white-logo_1.svg) ![Onewater - Logo](https://images.ctfassets.net/tgq8i4774rfe/1Yd4HK8q1Zz7TKpo7zJIKf/519483d9ce16fe53fd8dda7a9af65d62/onewaterlogo.png) ![Group1 - Logo](https://images.ctfassets.net/tgq8i4774rfe/u7Jv3Ly4r8W7m7yEjsFMG/4b83b1083153a149fb3b28117ccc1198/group1automotive-logo-white_2.svg) ![Cavender - Logo](https://images.ctfassets.net/tgq8i4774rfe/6xmVAk5fhHCpMnrLxKQRdH/f1d34f1a72e7dd142a3cb211d4c77138/cavender-logo-white_2.svg) ## Dealerships’ premier ## video messaging platform Create video messages that inspire action from your leads and loyalty from your customers. Sales Service ![Layers](https://www.covideo.com/assets/Layers.svg) #### Personalized lead responses Easily record personalized videos through our mobile or desktop applications that grab attention and get more responses. ![Send](https://www.covideo.com/assets/Send.svg) #### Sending simplified Share videos through email, text, your CRM, or social media to engage buyers, drive in-store traffic, and set 3x more appointments. ![Data](https://www.covideo.com/assets/Data.svg) #### Instant insights Get notifications about who’s watching your videos, when, and for how long, so you can time your follow up and nail the close. [Learn more](https://www.covideo.com/product/sales/) ![Car Sales Final ](https://images.ctfassets.net/tgq8i4774rfe/cq24brLojMBm35tMZFsDI/e1731a3a38828c5c62e746105611ae72/cellphone-mockup-test.webp) ![Faders](https://www.covideo.com/assets/Faders.svg) #### Tailored workflows Technicians record and recommend repairs, and managers approve and quickly share videos with customers--ensuring everyone focuses on what matters most. ![Timer](https://www.covideo.com/assets/timer.svg) #### Speedy approvals Share transparent repair recommendations via video add RO quotes on your customized service page that customers can approve or deny with a tap. ![Microphone](https://www.covideo.com/assets/mic.svg) #### Audio corrector Service drives can be abuzz with activity. Leverage voice over to easily narrate a personalized message over your video recording on noisy days in the shop. [Learn more](https://www.covideo.com/product/service/) ![Services Image](https://images.ctfassets.net/tgq8i4774rfe/32dFFyXHAuDLGTH4y8G6PF/269cb72d59f755f95d451d0aaef9d90d/servicetab.png) ## Drive real results Here’s how more than 2,500 dealerships win with Covideo [Estimate your results](https://www.covideo.com/video-roi-calculator/) ![User recording personalized video message on phone – video messaging platform](https://images.ctfassets.net/tgq8i4774rfe/1Cdm39DqJ5acsPYIxtjFzQ/38b9ccfb689fe2af8f4ec05ed07eb2c1/bigimage-left-desktop.webp) **38%** Greater lead response rate ![Mechanic - Image](https://images.ctfassets.net/tgq8i4774rfe/6o0360N8nWxn75q4gPum4H/eb8ea80b3cadeb751c0c39e6d0af4380/Image_Only.png) ![Engagement statistics card – video messaging platform analytics](https://images.ctfassets.net/tgq8i4774rfe/2MOCqjQXXnUKVNZeBkR1tF/f48b043675af41599a70eb03add4eb61/stats-card1.webp) **2.4x** More vehicles sold each month **3x** Higher appointment set rate ![Salesman Image](https://images.ctfassets.net/tgq8i4774rfe/3Qfak7DJZ4T39FVcvUBPp0/d3163a9e1b450b9e7b5f59e4ada91a38/stats-card-selling.webp) ## It’s time for an upgrade Dealerships don't need another vendor. They need a partner. With our expertise and passion for your success, Covideo becomes your dealership's game-changing advantage. [See our difference](https://www.covideo.com/why-covideo/) ![Car](https://www.covideo.com/assets/car.svg) #### We know dealerships With over 20 years in the business and partnerships with 80% of the top dealer groups in the US, we’re a driving force in the industry. ![Mechanic ](https://images.ctfassets.net/tgq8i4774rfe/3Ggp2A1XQwcfRAmteDsvFa/37e4390a27f93a1f679362c7ca524a90/image-1.webp) ![Workflow](https://www.covideo.com/assets/Workflow.svg) #### Works with your workflow Covideo is a streamlined platform that easily integrates into your current processes and platforms - including your CRM and inventory management system. ![Works with your workflow](https://images.ctfassets.net/tgq8i4774rfe/5HByuYMsljAMWAPRYTh63M/373afe5ad0928dedd05d9d8c983681be/image-2-2__1_.webp) ![Feedback](https://www.covideo.com/assets/Feedback.svg) #### Live support, real people As an extension of your dealership, our team is here for you. Our experts will always pick up the phone and resolve tickets quickly. No ifs, ands, or bots. ![Live support, real people ](https://images.ctfassets.net/tgq8i4774rfe/2RdXjrc0IxRu6a5THZ9ObD/700f06d2f4327367d21676e4c5c5bdd6/image-3.webp) ![Private](https://www.covideo.com/assets/Private.svg) #### Always on guard With SOC 2 Type 2 level certification, intrusion detection systems, and the strongest commercial encryption available, Covideo is serious about data security so you can rest easy. ![Iphone 15 ](https://images.ctfassets.net/tgq8i4774rfe/3LQ9CfmkQRjXJqxLYxuODe/2daf684a640a91c3a9f774e64359900c/image-4.webp) ![Mechanic ](https://images.ctfassets.net/tgq8i4774rfe/3Ggp2A1XQwcfRAmteDsvFa/37e4390a27f93a1f679362c7ca524a90/image-1.webp) ## Inspiring success ![Windsor - Logo](https://images.ctfassets.net/tgq8i4774rfe/2VWcnATu8MnZDq0Ku2feBW/9e93c3a0df93af2e86bd4f7d5adf9d15/windsor.svg) ![Quote Icon](https://www.covideo.com/assets/quote.svg) A while back I sent out a video to my customers, announcing my move to Windsor Chrysler. Little did I know that the video would get over 83 views in just one day and lead to multiple appointments. Also, I was able to close 15 deals. ![Quote Icon](https://www.covideo.com/assets/quote.svg) Jack Bryan Windsor Chrysler New Sales & Leasing Consultant ![DGDG Logo](https://images.ctfassets.net/tgq8i4774rfe/71sQgGYUnY1FGMx7czd5DR/6f9e4aa559046d38855de03f05cc50b8/dgdg-white.webp) Discover how DGDG ​drove up their closing percentage on used cars by 5 points after implementing Covideo. ![Thumbnail](https://images.ctfassets.net/tgq8i4774rfe/7EQ0ZSjqtVQy7oBB517CMB/fdef71fcd363eece6a5d0ec743834c6b/elwira-wilczynska.webp) ![SVG logo for Bruce Titus](https://images.ctfassets.net/tgq8i4774rfe/kEtAw9WLOEHSeakukdojJ/d5879a9b4642a908f0a54c7952f3d8d3/bruce_titus.svg) ![Quote Icon](https://www.covideo.com/assets/quote.svg) We had one agent who only closed his internet leads at 2%. He decided to use Covideo in his intro videos and walkarounds, and last month he closed at 23% on his internet leads! It is a game-changer, I am telling you. It’s time to use Covideo. You will love it. ![Quote Icon](https://www.covideo.com/assets/quote.svg) Brea Miller Bruce Titus Auto Group Internet Sales Manager ![](https://images.ctfassets.net/tgq8i4774rfe/3UlhX8ohdHwnW0WV4VqSj1/eee666af540a46b85ae5d017e10b7e4b/FourSeasons-RV.png) Learn how Four Seasons RV uses Covideo to drive engagement from leads when more traditional channels fail. ![Thumbnail](https://images.ctfassets.net/tgq8i4774rfe/3CXc5ZqJqi6sJzRRI50w4C/ac4e381779730123d079f76266fd5e47/ian-knell.webp) ![beep beep](https://images.ctfassets.net/tgq8i4774rfe/1jVOH3hmrGGzt3R758PfB8/259700276507d9f40ff566fd078bf87a/LogoBMWofPeabody-white1.webp) ![Quote Icon](https://www.covideo.com/assets/quote.svg) I would strongly suggest utilizing Covideo, because I’ve definitely seen a significant increase in my pay due to the amount of appointments and sales coming in…I saw an uptick of at least $15-20k in the last two years since I’ve been using Covideo. ![Quote Icon](https://www.covideo.com/assets/quote.svg) JD Dolmo Business Development, BMW of Peabody ![](https://images.ctfassets.net/tgq8i4774rfe/2Gm5eJnXv1T6bdrR9JhFid/b0614adf7c21def662cd8c044a1ee0ee/hennesy-porsche.png) Hear why Covideo has become a fundamental pillar of the sales process at Hennessy Porsche North Atlanta. ![Thumbnail](https://images.ctfassets.net/tgq8i4774rfe/hG0XhfStPdY7HDxYiCUAM/77d2e34342c02af307da71c9b1c9ae4d/greg-jordan.webp) [View all customer stories](https://www.covideo.com/resources/customer-stories/) ## Sealing deals every day Covideo is the competitive edge for every type of dealership. ![Automotive - Blog Thumbnail](https://images.ctfassets.net/tgq8i4774rfe/1QD4cJiVC21br5O4x5YW2i/e29fabac192cb41569cc67a056ee210f/Aspect_Ratio.png) #### Automotive Match customers with the car of their dreams. [Learn more](https://www.covideo.com/solutions/automotive/) ![RV - Blog Thumbnail](https://images.ctfassets.net/tgq8i4774rfe/2Y8DaTwHM4x3JT6Mb2tmnc/788d80248eb775c7693e94882ee2ae90/rv.png) #### RV Paint a picture of the perfect RV adventure. [Learn more](https://www.covideo.com/solutions/rv/) ![Marine - Blog Thumbnail](https://images.ctfassets.net/tgq8i4774rfe/5AMMb3Y9HqNycJOf87tbtb/84233171a436f0de6b6127fab034ed38/Aspect_Ratio.png) #### Marine Showcase the ultimate recreational lifestyle. [Learn more](https://www.covideo.com/solutions/marine/) #### Powersports Deliver unbeatable customer experiences at your motorcycle, ATV, or powersports dealership with personalized video. [Learn more](https://www.covideo.com/solutions/powersports/) In a different industry? [Explore other industries](https://www.covideo.com/solutions/other-industries/) ## Let's get this show on the road. See how you'll crush your monthly targets with Covideo. [Request a demo](https://www.covideo.com/request-a-demo/) [Start your free trial](https://www.covideo.com/free-trial/) ## Vehicle Walkaround Videos # Turn More Leads Into Buyers with Car Walkaround Videos Going the extra mile for your leads just got a lot easier. See how simple it is to record and send vehicle walkarounds using Covideo with our 2-minute self-guided tour. [Start my tour](https://www.covideo.com/) No credit card. No pressure. Just a smarter way to sell. ![Thumbnail](https://images.ctfassets.net/tgq8i4774rfe/epZOZUTtudBWH9uAKvKxD/1609504bd64590cd9e7b1577065b0c7c/sales-guy-walkaround.webp) Trusted by over 80% of the nation's top 25 dealer groups ![DGDG - Logo](https://images.ctfassets.net/tgq8i4774rfe/359gBfbZ2hd1jxH3ASYwmZ/a51105a5107c23ec28c3a81fb41d9d47/DGDG-Logo-white__1_.png) ![Findlay - Logo](https://images.ctfassets.net/tgq8i4774rfe/355EHK2HLebcTAUYgfv5BO/1662f1d41938d44cd6b6ff85bcf54579/Findlay-Automotive-Group-Logo-white_1.svg) ![Rohrman - Logo](https://images.ctfassets.net/tgq8i4774rfe/7vX62KTK2SmixJiISkqVu1/331e573676d65e9e096fb4caa1f9d5ce/rohrman-logo-white_1.svg) ![Lithia - Logo](https://images.ctfassets.net/tgq8i4774rfe/44LWMRFp3qQTtOz2lBFVEn/e7d5b1a7daa2171b79d7ea9d3fa67037/lithia-white_2.svg) ![Kunes - Logo](https://images.ctfassets.net/tgq8i4774rfe/3DBm6Us3DJOoDH9vcPnQAy/b677dd13a862003563d16912ad7c6af8/kunes-logo-white_1.svg) how it works ## Wow your leads with vehicle walkarounds Vehicle video walkarounds give buyers what they want: a closer look, a personal touch, and a reason to respond. Turn more inquiries into test drives in three steps: ![1](https://www.covideo.com/assets/1.svg) #### Start With Hello Open the Covideo app and start by introducing yourself. Greet the lead by name, thank them for their interest, and let them know you’re excited to help. ![2](https://www.covideo.com/assets/2.svg) #### Show Inside and Out Walk around the car slowly, pointing out standout features, condition, and anything the lead asked about. Keep it under 90 seconds and let your personality shine! ![3](https://www.covideo.com/assets/3.svg) #### Send With A Tap Text or email the video directly to your lead from the app. You’ll get notified when they watch, so you can follow up quickly while interest is high. [Learn More](https://www.covideo.com/resources/blog/what-is-a-vehicle-walkaround-video/) ![Paid Search - Tabs Section Image](https://images.ctfassets.net/tgq8i4774rfe/1M4QLK582XGRHDzcGSnVJw/7a00b7e871734ccd9d14055d8f52c427/right-container.webp) ## Real Dealers. Real Results. See the impact of walkaround videos in action ![Dark mode stats image](https://images.ctfassets.net/tgq8i4774rfe/3TPEuTL6AkcA0nKo4DWrF8/cf6eada2e235ef72791aca52721e30d1/DarkStats.svg) ![Lindsay Logo ](https://images.ctfassets.net/tgq8i4774rfe/1MTLFXxD3GH3qGSVXL7nr2/a7d46fa0d6fcfe04809fe9d8dadc998e/lindsay-cdjr-card1.webp) **88%** Lindsay CDJR skyrocketed its lead to close rate ![Image of a woman taking a selfie with a car](https://images.ctfassets.net/tgq8i4774rfe/2xfSib3aY0DToHvB3QDQqy/49fa9285b17ee0398b5f159cb6014c1f/Stats-Card-02bg.webp) ![Windsor - Logo](https://images.ctfassets.net/tgq8i4774rfe/2VWcnATu8MnZDq0Ku2feBW/9e93c3a0df93af2e86bd4f7d5adf9d15/windsor.svg) * * * One video. 83 views. 15 deals closed. ![Stats card with light background](https://images.ctfassets.net/tgq8i4774rfe/thur0Sqa1KmqOCETOmqE1/8cb54454161599b4886f883ee240e286/stats-card-light-bg.jpg) ![DGDG Logo](https://images.ctfassets.net/tgq8i4774rfe/71sQgGYUnY1FGMx7czd5DR/6f9e4aa559046d38855de03f05cc50b8/dgdg-white.webp) **2.4x** More cars sold and 3x appointments set ## Vehicle Video Walkarounds 101 Everything you need to know about creating professional, polished walkarounds that lead to more replies, appointments, and sales ## Key Benefits See why dealers choose Covideo for their car video walkaround app. Quick & Easy Record and send personalized walkarounds in seconds—no editing, no fuss, just hit record and go. Boost Conversions Turn leads into test drives with videos that build trust, create urgency, and drive faster replies. Track Engagement Real-time alerts tell you exactly when leads watch your video so you can perfectly time your follow up. CRM Integrations Seamlessly integrates with CDK, VinSolutions, DealerSocket, and others to fit into your existing workflow. ![Key Benefits - Paid Search](https://images.ctfassets.net/tgq8i4774rfe/6q72jcWNw7n6UbI4GEQ9fb/fefe5f6dbeeb34b6f2d4c203fdbaf6e6/keybenefitsimg.webp) ## Take the self-guided tour Explore the Covideo app on your terms, in your time [Start the tour](https://www.covideo.com/vehicle-video-walkaround/#top) ## Ultimate Video Messaging Playbook downloads # The Ultimate Video Messaging Playbook for Dealers ![](https://images.ctfassets.net/tgq8i4774rfe/BDnEMx1R4UYHxzugZsQeG/4b605cd739f6339556bf531bda7b67d6/DownloadsMockup.webp) I accept the [Privacy Policy](https://www.covideo.com/privacy-policy/) of this website. [Get my free playbook](https://www.covideo.com/) ## Your secret weapon for more appointments, increased sales, and greater profits Tired of the same old follow-up tactics that don’t move the needle? It’s time to stand out and close more deals with personalized video messaging—the ultimate game-changer in automotive sales. Download your FREE playbook and get 30+ pages packed with real-world examples, proven scripts, and expert best practices to help you: ![CheckboxChecked](https://www.covideo.com/assets/Checkbox_Check.svg) Convert more leads by instantly building trust and rapport ![CheckboxChecked](https://www.covideo.com/assets/Checkbox_Check.svg) Stand out from competitors with a modern, high-touch sales approach ![CheckboxChecked](https://www.covideo.com/assets/Checkbox_Check.svg) Keep buyers engaged throughout the sales process and increase appointment show rates ![CheckboxChecked](https://www.covideo.com/assets/Checkbox_Check.svg) Leverage next-level video tools to drive urgency and boost responses ## The playbook your competitors ## don't want you to have Don't get left behind - download your free guide today! [Get my free playbook](https://www.covideo.com/downloads/ultimate-video-messaging-playbook/#form) ## Car Sales Video Solutions # Drive more sales with the leading car sales video app Video builds trust, speeds up sales, and makes you unforgettable. Take our 2-minute tour to see how Covideo helps dealers connect faster, close more, and stand out. [Start my tour](https://www.covideo.com/) No credit card. No pressure. Just a smarter way to sell. ![Thumbnail](https://images.ctfassets.net/tgq8i4774rfe/561J6tTQwP28fK1Xz3RH8O/adce0379748d36eceeacbc36b25e3b81/image-right4.webp) Trusted by over 80% of the nation's top 25 dealer groups ![DGDG - Logo](https://images.ctfassets.net/tgq8i4774rfe/359gBfbZ2hd1jxH3ASYwmZ/a51105a5107c23ec28c3a81fb41d9d47/DGDG-Logo-white__1_.png) ![Findlay - Logo](https://images.ctfassets.net/tgq8i4774rfe/355EHK2HLebcTAUYgfv5BO/1662f1d41938d44cd6b6ff85bcf54579/Findlay-Automotive-Group-Logo-white_1.svg) ![Rohrman - Logo](https://images.ctfassets.net/tgq8i4774rfe/7vX62KTK2SmixJiISkqVu1/331e573676d65e9e096fb4caa1f9d5ce/rohrman-logo-white_1.svg) ![Lithia - Logo](https://images.ctfassets.net/tgq8i4774rfe/44LWMRFp3qQTtOz2lBFVEn/e7d5b1a7daa2171b79d7ea9d3fa67037/lithia-white_2.svg) ![Kunes - Logo](https://images.ctfassets.net/tgq8i4774rfe/3DBm6Us3DJOoDH9vcPnQAy/b677dd13a862003563d16912ad7c6af8/kunes-logo-white_1.svg) ## Car dealer videos that deliver results Top-performing dealerships are using car sales videos to increase replies, appointments, and sold units [Calculate your own potential](https://www.covideo.com/video-roi-calculator/) ![Dark mode stats image](https://images.ctfassets.net/tgq8i4774rfe/3TPEuTL6AkcA0nKo4DWrF8/cf6eada2e235ef72791aca52721e30d1/DarkStats.svg) ![Lindsay Logo ](https://images.ctfassets.net/tgq8i4774rfe/1MTLFXxD3GH3qGSVXL7nr2/a7d46fa0d6fcfe04809fe9d8dadc998e/lindsay-cdjr-card1.webp) **88%** Lindsay CDJR skyrocketed its lead to close rate ![Statistic Single - Background Image](https://images.ctfassets.net/tgq8i4774rfe/6U9ne0yYA6F48sVqVQLDwF/051de66da9aa9005de0c0e233036c2c0/stats-card-middle.webp) ![Windsor - Logo](https://images.ctfassets.net/tgq8i4774rfe/2VWcnATu8MnZDq0Ku2feBW/9e93c3a0df93af2e86bd4f7d5adf9d15/windsor.svg) * * * One video. 83 views. 15 deals closed. ![Stats card with light background](https://images.ctfassets.net/tgq8i4774rfe/thur0Sqa1KmqOCETOmqE1/8cb54454161599b4886f883ee240e286/stats-card-light-bg.jpg) ![DGDG Logo](https://images.ctfassets.net/tgq8i4774rfe/71sQgGYUnY1FGMx7czd5DR/6f9e4aa559046d38855de03f05cc50b8/dgdg-white.webp) **2.4x** More cars sold and 3x appointments set ## Don’t just take our word for it Hear from real dealers like you, getting real results with our automotive video tools Sales use cases ## Sell smarter at every stage Whether it’s a lead response, a walkaround, or a follow-up—car sales videos help you connect faster and close more. [Explore example videos](https://www.covideo.com/video-examples/) ![Internet lead response Image](https://images.ctfassets.net/tgq8i4774rfe/yNi7Apw5aBUnrizQHY2CL/d4877862622089e6012762eec7f02781/1-internet-lead-response.webp) ##### Internet lead response Grab attention. With personalized video messages, dealerships become more memorable and approachable. ![Vehicle walkaround Image](https://images.ctfassets.net/tgq8i4774rfe/4AsxTQgFl0NGT65LBo7vga/ded3f96ddd23e0e1432eeefaf0afe8bf/2-vehicle-walkaround.webp) ##### Vehicle walkaround Drive action: Clickable call-to-actions allow prospects to instantly respond, schedule appointments, and get pre-approved. ![Appointment reminder Image](https://images.ctfassets.net/tgq8i4774rfe/4ygJKpykgO8bk4UyvM4Opg/8af92a9e0e7751e2acb170026259d4f0/3-appointment-reminder.webp) ##### Appointment reminder Boost appointment shows: Get prospects gassed up for their test drive and build excitement that maximizes show rates. ![Post-appointment follow up Image](https://images.ctfassets.net/tgq8i4774rfe/19zORdkp0NikerjHuTV6jC/f958852470005768a19f73b8279d9fdb/4-post-appointment-follow-up.webp) ##### Post-appointment follow up Upgrade your customer experience: Increase satisfaction, strengthen relationships, and fuel repeat business. ### We work where you do Our car dealer video solutions integrate with leading automotive CRMs and tools so your team can send videos, track views, and follow up—all in one place. [Explore all integrations](https://www.covideo.com/integrations/) ![IPacket - logo](https://images.ctfassets.net/tgq8i4774rfe/7l7ELpasRCUQcnLyWZXNyT/9a79eb935bea8efb5c189dc82a59143b/Integrations_Cards-3.svg) ![DealerSocket - Logo](https://images.ctfassets.net/tgq8i4774rfe/2xlrZzN8oIctCOM4vEdyFX/5b71d179829821f26d43e50f87e054b3/Integrations_Cards-1.svg) ![CDK - Logo](https://images.ctfassets.net/tgq8i4774rfe/2J5PBXx0rx9uIA14tpTzhL/6b6185f01b8e54748b9aba2b75811829/Integrations_Cards-CDK.png) ![Autominer - Logo](https://images.ctfassets.net/tgq8i4774rfe/3LNcPxYqTiwHKh1hxMGKwi/b95ada6465b2efcfa07b4247e5e5519d/Integrations_Cards-4.svg) ![Salesforce - Logo](https://images.ctfassets.net/tgq8i4774rfe/5KPZOgqvjy4wtRSuxIHsn0/d60b2d9cca7efedfd4f455c29db5ff74/Integrations_Cards-5.svg) ![Gmail - Logo](https://images.ctfassets.net/tgq8i4774rfe/4yB9xFsWfjdJj9OklrgqxD/a89ed3b664f51011403cce2fff381fc5/Integrations_Cards-11.svg) ![VinSolutions - Logo](https://images.ctfassets.net/tgq8i4774rfe/150C1uejlJLNNJm24awKvq/52bd70b7db0bb96e6878d3c6f41b68fd/Integrations_Cards22.svg) ![IPacket - logo](https://images.ctfassets.net/tgq8i4774rfe/7l7ELpasRCUQcnLyWZXNyT/9a79eb935bea8efb5c189dc82a59143b/Integrations_Cards-3.svg) ![DealerSocket - Logo](https://images.ctfassets.net/tgq8i4774rfe/2xlrZzN8oIctCOM4vEdyFX/5b71d179829821f26d43e50f87e054b3/Integrations_Cards-1.svg) ![CDK - Logo](https://images.ctfassets.net/tgq8i4774rfe/2J5PBXx0rx9uIA14tpTzhL/6b6185f01b8e54748b9aba2b75811829/Integrations_Cards-CDK.png) ![Autominer - Logo](https://images.ctfassets.net/tgq8i4774rfe/3LNcPxYqTiwHKh1hxMGKwi/b95ada6465b2efcfa07b4247e5e5519d/Integrations_Cards-4.svg) ![Salesforce - Logo](https://images.ctfassets.net/tgq8i4774rfe/5KPZOgqvjy4wtRSuxIHsn0/d60b2d9cca7efedfd4f455c29db5ff74/Integrations_Cards-5.svg) ![Gmail - Logo](https://images.ctfassets.net/tgq8i4774rfe/4yB9xFsWfjdJj9OklrgqxD/a89ed3b664f51011403cce2fff381fc5/Integrations_Cards-11.svg) ![VinSolutions - Logo](https://images.ctfassets.net/tgq8i4774rfe/150C1uejlJLNNJm24awKvq/52bd70b7db0bb96e6878d3c6f41b68fd/Integrations_Cards22.svg) ![IPacket - logo](https://images.ctfassets.net/tgq8i4774rfe/7l7ELpasRCUQcnLyWZXNyT/9a79eb935bea8efb5c189dc82a59143b/Integrations_Cards-3.svg) ![DealerSocket - Logo](https://images.ctfassets.net/tgq8i4774rfe/2xlrZzN8oIctCOM4vEdyFX/5b71d179829821f26d43e50f87e054b3/Integrations_Cards-1.svg) ![CDK - Logo](https://images.ctfassets.net/tgq8i4774rfe/2J5PBXx0rx9uIA14tpTzhL/6b6185f01b8e54748b9aba2b75811829/Integrations_Cards-CDK.png) ![Autominer - Logo](https://images.ctfassets.net/tgq8i4774rfe/3LNcPxYqTiwHKh1hxMGKwi/b95ada6465b2efcfa07b4247e5e5519d/Integrations_Cards-4.svg) ![Salesforce - Logo](https://images.ctfassets.net/tgq8i4774rfe/5KPZOgqvjy4wtRSuxIHsn0/d60b2d9cca7efedfd4f455c29db5ff74/Integrations_Cards-5.svg) ![Gmail - Logo](https://images.ctfassets.net/tgq8i4774rfe/4yB9xFsWfjdJj9OklrgqxD/a89ed3b664f51011403cce2fff381fc5/Integrations_Cards-11.svg) ![VinSolutions - Logo](https://images.ctfassets.net/tgq8i4774rfe/150C1uejlJLNNJm24awKvq/52bd70b7db0bb96e6878d3c6f41b68fd/Integrations_Cards22.svg) ## ​Auto sales ​leaders ​are ​all ​in on ​video High-volume deale​r groups like Del Grande turn to Covideo for one reason: It works. ![DGDG Logo](https://images.ctfassets.net/tgq8i4774rfe/71sQgGYUnY1FGMx7czd5DR/6f9e4aa559046d38855de03f05cc50b8/dgdg-white.webp) ##### “We sell 30,000 cars a year, and there’s no doubt that Covideo has helped us do that… If you know there’s a tool out there that can help lend you to getting a higher engagement rate, then you’d be foolish not to try it.” Scott Pettitt Del Grande Dealer Group Vice President of Sales ## Explore the \#1 car sales video app Take the 2-minute tour and discover how Covideo helps BDC and sales teams sell smarter, not harder. [Start the tour](https://www.covideo.com/vehicle-video-walkaround/#top) ## Video ROI Calculator VIDEO IMPACT CALCULATOR # Discover your earning potential with Covideo Toggle to the calculator that best aligns with your role, enter your benchmarks, and see just how much more you can earn! ## Gross profit calculator Sales Manager Sales Rep ## Drive real results See what our partner dealerships achieved with Covideo. ![Dark mode stats image](https://images.ctfassets.net/tgq8i4774rfe/3TPEuTL6AkcA0nKo4DWrF8/cf6eada2e235ef72791aca52721e30d1/DarkStats.svg) ![Lindsay Logo ](https://images.ctfassets.net/tgq8i4774rfe/1MTLFXxD3GH3qGSVXL7nr2/a7d46fa0d6fcfe04809fe9d8dadc998e/lindsay-cdjr-card1.webp) **88%** Lindsay CDJR skyrocketed its lead to close rate by 88% ![Stats card with image – video messaging insights](https://images.ctfassets.net/tgq8i4774rfe/4no76MMwb5QwRCs6YNYG6L/36f367a7fd76b7c539bcb16f5c74cfd4/stats-card-w-image.webp) ![Windsor - Logo](https://images.ctfassets.net/tgq8i4774rfe/2VWcnATu8MnZDq0Ku2feBW/9e93c3a0df93af2e86bd4f7d5adf9d15/windsor.svg) * * * One video. 83 views. 15 deals closed ![Stats card with light background](https://images.ctfassets.net/tgq8i4774rfe/thur0Sqa1KmqOCETOmqE1/8cb54454161599b4886f883ee240e286/stats-card-light-bg.jpg) ![SVG logo for DGDG dealer](https://images.ctfassets.net/tgq8i4774rfe/3RSuBwC5SfO69luObrGOPV/0b96c493babfd19b97e3e903847c5339/dgdg-white.webp) **2.4x** more cars sold and 3x appointments set ## Let's get this show on the road. See how you'll crush your monthly targets with Covideo. [Request a demo](https://www.covideo.com/request-a-demo/) [Start your free trial](https://www.covideo.com/free-trial/) ## Video Messaging for Sales # Turn browsers into buyers with video messaging Leverage Covideo’s simple yet powerful platform at every stage of the sales cycle to connect, convert, and close faster than ever. [Request a demo](https://www.covideo.com/request-a-demo/) ![Thumbnail](https://images.ctfassets.net/tgq8i4774rfe/49hnMy85515FuYid60EQGY/52279fd397e06eab1e083f78ed0c95f6/hero-image__4_.webp) ## Where the rubber meets the road It all boils down to the numbers. And our customers’ results speak for themselves. [Calculate your own potential](https://www.covideo.com/video-roi-calculator/) ![Dark mode stats image](https://images.ctfassets.net/tgq8i4774rfe/3TPEuTL6AkcA0nKo4DWrF8/cf6eada2e235ef72791aca52721e30d1/DarkStats.svg) ![Lindsay Logo ](https://images.ctfassets.net/tgq8i4774rfe/1MTLFXxD3GH3qGSVXL7nr2/a7d46fa0d6fcfe04809fe9d8dadc998e/lindsay-cdjr-card1.webp) **88%** Lindsay CDJR skyrocketed its lead to close rate by 88% ![Stats card with image – video messaging insights](https://images.ctfassets.net/tgq8i4774rfe/4no76MMwb5QwRCs6YNYG6L/36f367a7fd76b7c539bcb16f5c74cfd4/stats-card-w-image.webp) ![Windsor - Logo](https://images.ctfassets.net/tgq8i4774rfe/2VWcnATu8MnZDq0Ku2feBW/9e93c3a0df93af2e86bd4f7d5adf9d15/windsor.svg) * * * One video. 83 views. 15 deals closed ![Stats card with light background](https://images.ctfassets.net/tgq8i4774rfe/thur0Sqa1KmqOCETOmqE1/8cb54454161599b4886f883ee240e286/stats-card-light-bg.jpg) ![SVG logo for DGDG dealer](https://images.ctfassets.net/tgq8i4774rfe/3RSuBwC5SfO69luObrGOPV/0b96c493babfd19b97e3e903847c5339/dgdg-white.webp) **2.4x** more cars sold and 3x appointments set How it works ## Power up your sales process Transform your sales outreach with personalized videos that build trust and boost response rates—all in one intuitive platform. [See all features](https://www.covideo.com/features/) ![Stop](https://www.covideo.com/assets/Stop.svg) #### Record videos AI-generated scripts make recording videos through our desktop or mobile app a snap. ![Record Video Image](https://images.ctfassets.net/tgq8i4774rfe/2ULHbtn3eRCFeWJLKatA0c/9183730d910aaf1ac56b66ea6dd4d866/1-record-video__1_.webp) ![Send](https://www.covideo.com/assets/Send.svg) #### Send to leads Conveniently send videos through emails and texts with Covideo or with our CRM integrations. ![Send to leads - Card](https://images.ctfassets.net/tgq8i4774rfe/g0rDMxex3WsH7eb0r9gNa/7462009420fff11274085aa507916d82/2-send-to-leads__1_.webp) ![Data](https://www.covideo.com/assets/Data.svg) #### Track engagement Follow up with the right leads at the right time with instant video view alerts. ![Track engagement Image](https://images.ctfassets.net/tgq8i4774rfe/63BOL55E639ag5VL8EyBHa/cf96d5f3b57532e11e7e51c791ca15dd/3-track__1_.webp) ![Feedback](https://www.covideo.com/assets/Feedback.svg) #### Close the deal Drive next steps with calls-to-action that convert curious leads into confident buyers. ![Close the deal Image](https://images.ctfassets.net/tgq8i4774rfe/56GIAX4fG5Ykr5ijaGlXDG/8eadada5f921d1e9b2c35c168fc5acd7/4-close-deal__1_.webp) ![Record Video Image](https://images.ctfassets.net/tgq8i4774rfe/2ULHbtn3eRCFeWJLKatA0c/9183730d910aaf1ac56b66ea6dd4d866/1-record-video__1_.webp) [![A banner that takes you to Navattic tour](https://images.ctfassets.net/tgq8i4774rfe/68GXvgh20lwzLn8GFThSB3/dc769831b8e9507d2a42a2d9c323e248/navattic-final-3.png)](https://www.covideo.com/vlr-tour/) Sales use cases ## From leads to loyalty Going the extra mile just got a lot easier. Wow buyers with personalized videos that make them feel like they’re getting the VIP treatment. We won’t tell it took less than 2 minutes. [Take it for a spin](https://www.covideo.com/free-trial/) ![Internet lead response Image](https://images.ctfassets.net/tgq8i4774rfe/yNi7Apw5aBUnrizQHY2CL/d4877862622089e6012762eec7f02781/1-internet-lead-response.webp) ##### Internet lead response Grab attention. With personalized video messages, dealerships become more memorable and approachable. ![Vehicle walkaround Image](https://images.ctfassets.net/tgq8i4774rfe/4AsxTQgFl0NGT65LBo7vga/ded3f96ddd23e0e1432eeefaf0afe8bf/2-vehicle-walkaround.webp) ##### Vehicle walkaround Drive action: Clickable call-to-actions allow prospects to instantly respond, schedule appointments, and get pre-approved. ![Appointment reminder Image](https://images.ctfassets.net/tgq8i4774rfe/4ygJKpykgO8bk4UyvM4Opg/8af92a9e0e7751e2acb170026259d4f0/3-appointment-reminder.webp) ##### Appointment reminder Boost appointment shows: Get prospects gassed up for their test drive and build excitement that maximizes show rates. ![Post-appointment follow up Image](https://images.ctfassets.net/tgq8i4774rfe/19zORdkp0NikerjHuTV6jC/f958852470005768a19f73b8279d9fdb/4-post-appointment-follow-up.webp) ##### Post-appointment follow up Upgrade your customer experience: Increase satisfaction, strengthen relationships, and fuel repeat business. **See it in action!** Receive an example video straight to your inbox. [Submit](https://www.covideo.com/) supported roles ## Developed for dealerships ![Sales Reps Image](https://images.ctfassets.net/tgq8i4774rfe/3nOr6SXPgUPiKEhC5nxxQx/10f1a57848a9f0704cd7c3716414e1af/1-sales-rep.webp) #### Sales Reps Fuel more in-store at-bats with personalized videos, setting you up to exceed your quota month after month. ![BDC Image](https://images.ctfassets.net/tgq8i4774rfe/iFUHVEEhrpwDfil9K8pKP/d402d3c082d3cd8fbda52d4b21bac2a4/2-bdc.webp) #### BDC Unlock higher contact rates and book more appointments with video lead responses that put your dealership in a league of its own. ![Sales Managers Image](https://images.ctfassets.net/tgq8i4774rfe/3hTLP76iKUaAcdXAeMr3wE/d4f332ede21368c93d561ad0d34d2c8d/3-sales-manager.webp) #### Sales Managers Empower your team with best-in-class tools to maximize sales opportunities, impress buyers, and build dealership loyalty. customer stories ## Inspiring success ![Scott Pettitt Logo](https://images.ctfassets.net/tgq8i4774rfe/5o0zKlVTh91QGGJBbjCCWq/3536f3ab65b5932bc106c2c646e8ac3d/scott-pettit.webp) Scott Pettitt Vice President of Sales Del Grande Dealer Group ![DGDG Logo](https://images.ctfassets.net/tgq8i4774rfe/71sQgGYUnY1FGMx7czd5DR/6f9e4aa559046d38855de03f05cc50b8/dgdg-white.webp) "We sell 30,000 cars a year, and there’s no doubt that Covideo has helped us do that… If you know there’s a tool out there that can help lend you to getting a higher engagement rate, then you’d be foolish not to try it." [View all customer stories](https://www.covideo.com/resources/customer-stories/) ## Let's get this show on the road. See how you'll crush your monthly targets with Covideo. [Request a demo](https://www.covideo.com/request-a-demo/) [Start your free trial](https://www.covideo.com/free-trial/) ## Covideo Partnership Opportunities # Your success partner Whether you’re an entrepreneur or representing an enterprise, we’re here to boost your business. Stay ahead with short lead-to-close time, our open API, added value for your customers, and a dedicated partnership team. ![Count on us Image](https://images.ctfassets.net/tgq8i4774rfe/6hii2MMzZHG9S35DkNTiwT/12b998be61aae36805408cc0be76c4da/image-right__1_.webp) ## Count on us More than a vendor, we’re your partner. We’ll be an extension of your team - a reliable coach who proactively solves your challenges and meets your needs ![ManageUsers](https://www.covideo.com/assets/ManageUsers.svg) #### Referral Partners For those with established customer networks seeking to add value without extra effort. Offer innovative solutions while staying focused on your core priorities. ![LandingPageBuilder](https://www.covideo.com/assets/LandingPageBuilder.svg) #### Channel Partners For those expanding their offerings to existing clients. Gain access to resources, training, and support for sales while we handle tech and customer service. ![Dashboard](https://www.covideo.com/assets/Dashboard.svg) #### Strategic Partners For organizations with vendor programs or franchise networks. Work with us to create tailored solutions that align with your goals and standards. Connect with Covideo ## Partnership inquiry Fill the form below to learn more about our partnership program. How would you like to partner with us? Refer Covideo Integrate Covideo Co-sell Covideo OEM Program Enterprise Solution [Submit](https://www.covideo.com/) ## Covideo Video Solutions 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## Showroom Superstars Contest # Showroom Superstars: Win big with your Covideo testimonial! Submissions for Showroom Superstars are open through **Friday, May 16, 2025.** Record a video telling us how Covideo has helped you crush your goals, and you could walk away with a $500 prize. [Share your story](mailto:marketing@covideo.com?subject=Showroom%20Superstars) ## How to enter Showroom Superstars celebrates the success, creativity, and passion of dealerships making an impact with Covideo. Send us your success story for a chance at the grand prize. Auto, marine, RV, and motorsport dealers are all welcome to enter! ![Layers](https://www.covideo.com/assets/Layers.svg) #### Capture your testimonial Easily record personalized videos through our mobile or desktop applications that grab attention and get more responses. ![Comments](https://www.covideo.com/assets/Comments.svg) #### Make it personal Include personal anecdotes, great use cases, and stats, like increased appointment show rates or improved conversions, for your best shot at winning. ![Send](https://www.covideo.com/assets/Send.svg) #### Share your success story Send your video to marketing@covideo.com with “Showroom Superstars” in the subject line by Friday, May 16. The winner receives a $500 prize! [Submit your video](mailto:marketing@covideo.com?subject=Showroom%20Superstars) ![Phone with a man smiling.](https://images.ctfassets.net/tgq8i4774rfe/ITcpkrmCsZ5YJb1FL4Ird/0a8b64d67b764f0c1627cbfffa80c2b5/right-container__2_.webp) PAST WINNERS ## Get inspired by previous winners See how our former Showroom Superstars winners use Covideo to delight customers, build their personal brand, and convert more buyers. ![Thumbnail](https://images.ctfassets.net/tgq8i4774rfe/7hwLQoEHhEBt0H5BjypvMD/889c06f0deccf490cc6bdc8546e57ed4/01.webp) ##### Fall 2024 Winner: Jimmy Hadley Jimmy thinks of his career in terms of “pre-Covideo and post-Covideo” because personalized video has transformed his sales. We love Jimmy’s great video use cases and sense of humor. ![Thumbnail](https://images.ctfassets.net/tgq8i4774rfe/4qYGbyOHLrDXCGKYTRF7Cn/e2463c766ff7ecb6df797d8fceb6a1a1/02.webp) ##### Fall 2024 Runner-Up: Jerry Hopper Jerry’s story demonstrates why authenticity and personalization is so important for dealership sales. While he used to be nervous to speak, Covideo improved both his sales and his confidence. ![Thumbnail](https://images.ctfassets.net/tgq8i4774rfe/gcG8yf9XLmfCSuEeUpc0N/2f2780bd5f95f1c2459c142fac286440/03.webp) ##### Spring 2024 Winner: Jack Bryan Jack is an award-winning salesperson and all-around Covideo pro. In a market with six other dealerships within driving distance, Covideo was the differentiator Jack needed to succeed. ![Thumbnail](https://images.ctfassets.net/tgq8i4774rfe/7CePsSdllOfT1NUnm9uXcO/b150d7479bb5815dd913deb2226db00c/04.webp) ##### Spring 2024 Runner-Up: Greg Jordan Hennessy Porsche consistently leads the pack in new and used sales for its area month after month, and Covideo is a huge part of Greg’s strategy to provide unbeatable customer service. ## Frequently Asked ## Questions ## Why should I enter Showroom Superstars? Our winner receives $500 cash, plus bragging rights. It’s a great way to feature your dealership’s success and inspire other Covideo users. ## How can I submit my video to Showroom Superstars? Record a short video explaining how you’re winning at your dealership with Covideo. Then, email it to [marketing@covideo.com](mailto:marketing@covideo.com). (Pro tip: The easiest way to do this is to log in to your Covideo account and use “Send & Share” to send your video in an email.) ## Can I submit a vehicle walkaround or customer video? Showroom Superstars is a callout for Covideo testimonials. We want to hear **your** story and how you’re using video at your dealership. We love seeing your great video examples, but walkarounds and other videos you have made for customers will not qualify to win. You may use them to supplement your testimonial, though! ## How do you determine the winners? We take several factors into consideration and encourage you to be your authentic self! For your best shot at winning, include specific examples of how you use Covideo, great stats or data demonstrating your success, and authentic customer reactions or other real-life experiences that illustrate the impact of video! ## Who can submit a video to Showroom Superstars? Any Covideo user who works at a dealership (car, marine, RV, motorsport, etc.) or the automotive industry is eligible to submit a video. ## Can I submit a video even if I have for past contests? Yes! If you have not won before, you can submit a new video for consideration. ## How will Covideo use or share my video? Covideo will share the winner and runner-up on our website and social channels. Your submission may also be used in marketing videos or other promotional materials. See our disclaimer for more details. ## Are you the next Showroom Superstar? Record and submit your Covideo testimonial today. [Email your submission](mailto:marketing@covideo.com?subject=Showroom%20Superstars) [Log in to Covideo](https://app.covideo.com/) Entrants' submissions into the Showroom Superstars contest constitutes your agreement to allow Covideo to use and/or share your video for marketing and/or training purposes. ## Covideo Integrations # Covideo Integrations Covideo seamlessly integrates with leading industry tools so you can hit the ground running. Categories - Inventory12 - CRM9 - Communications7 - Content7 - Social3 - Data2 1. CRM ![integration logo](https://www.covideo.com/assets/integrations/cdk.png) ##### CDK CDK CRM captures and nurtures dealership leads, while organizing and analyzing data to build a strong pipeline. 2. CRM ![integration logo](https://www.covideo.com/assets/integrations/vinsolutions.png) ##### VinSolutions Identify ready-to-buy customers and close more deals with VinSolutions CRM, backed by Cox Auto insights. 3. CRM ![integration logo](https://www.covideo.com/assets/integrations/dealersocket.png) ##### DealerSocket DealerSocket enables dealers to quickly track and manage leads - including sending Covideos directly through the CRM. 4. Content ![integration logo](https://www.covideo.com/assets/integrations/ipacket.png) ##### iPacket Covideo and iPacket integration seamlessly pairs personalized Covideos with iPacket's vehicle presentations materials. 5. CRM ![integration logo](https://www.covideo.com/assets/integrations/promax.png) ##### ProMax ProMax’s CRM streamlines processes, enhances lead communication, and boosts sales—all from one platform 6. CRM ![integration logo](https://www.covideo.com/assets/integrations/momentum.png) ##### Momentum Built for dealership efficiency—Momentum CRM connects sales and service to deliver consistent customer journeys. - ‹ - [1](https://www.covideo.com/integrations/#) - [2](https://www.covideo.com/integrations/#) - [3](https://www.covideo.com/integrations/#) - [4](https://www.covideo.com/integrations/#) - [5](https://www.covideo.com/integrations/#) - [6](https://www.covideo.com/integrations/#) - [7](https://www.covideo.com/integrations/#) - [›](https://www.covideo.com/integrations/#) 1. CRM ![integration logo](https://www.covideo.com/assets/integrations/cdk.png) ##### CDK CDK CRM captures and nurtures dealership leads, while organizing and analyzing data to build a strong pipeline. 2. CRM ![integration logo](https://www.covideo.com/assets/integrations/vinsolutions.png) ##### VinSolutions Identify ready-to-buy customers and close more deals with VinSolutions CRM, backed by Cox Auto insights. 3. CRM ![integration logo](https://www.covideo.com/assets/integrations/dealersocket.png) ##### DealerSocket DealerSocket enables dealers to quickly track and manage leads - including sending Covideos directly through the CRM. 4. Content ![integration logo](https://www.covideo.com/assets/integrations/ipacket.png) ##### iPacket Covideo and iPacket integration seamlessly pairs personalized Covideos with iPacket's vehicle presentations materials. 5. CRM ![integration logo](https://www.covideo.com/assets/integrations/promax.png) ##### ProMax ProMax’s CRM streamlines processes, enhances lead communication, and boosts sales—all from one platform 6. CRM ![integration logo](https://www.covideo.com/assets/integrations/momentum.png) ##### Momentum Built for dealership efficiency—Momentum CRM connects sales and service to deliver consistent customer journeys. Show more results ## Let's get this show on the road. See how you'll crush your monthly targets with Covideo. [Request a demo](https://www.covideo.com/request-a-demo/) [Start your free trial](https://www.covideo.com/free-trial/) ## Covideo Sales Video Tour ![Covideo Logo](https://www.covideo.com/assets/LogoText.svg) #### Welcome to Covideo! See how sales teams use Covideo at their dealerships to connect, convert, and close better than ever. Email hCaptcha [Start tour](https://www.covideo.com/) Covideo Mobile App Demo Ready to get started? [Start my free trial](https://www.covideo.com/free-trial/) ![Step 1 - Library](https://c.navattic.com/image-resize?image=https%3A%2F%2Fc.navattic.com%2Fnv_static%2F7457a3bc0f0d1bb177b3bdd34e6fd66c5aae80dc2c94a04d9ec99a3d579eaf70) Skip to content ![](https://c.navattic.com/nv_static/883516d94aca871f09de3e3200769f9ea1cbeb8d49682c06ae219f6b8da0e00c) ## Welcome to Covideo! To see how sales teams use Covideo at their dealerships to connect, convert, and close better than ever, meet Jane. Now's your chance to stand out with a personalized video lead response! Let's get started! ![](https://c.navattic.com/nv_static/113405276adfd3bb925361dc73d8d2c6ad6eb42d5ea7d1d184cedaf05edea806) Start Tour [Powered by Navattic](https://navattic.com/powered-by?utm_source=navattic&utm_medium=guide&utm_campaign=covideo_cm7ewef82000t03jj8wfdf8ty) ![Apple iPhone 16 Pro](https://app.navattic.com/device/mobile/portrait/apple_iPhone_16_pro_black_titanium.png) hCaptcha Afrikaans Albanian Amharic Arabic Armenian Azerbaijani Basque Belarusian Bengali Bulgarian Bosnian Burmese Catalan Cebuano Chinese Chinese Simplified Chinese Traditional Corsican Croatian Czech Danish Dutch English Esperanto Estonian Finnish French Frisian Gaelic Galacian Georgian German Greek Gujurati Haitian Hausa Hawaiian Hebrew Hindi Hmong Hungarian Icelandic Igbo Indonesian Irish Italian Japanese Javanese Kannada Kazakh Khmer Kinyarwanda Kirghiz Korean Kurdish Lao Latin Latvian Lithuanian Luxembourgish Macedonian Malagasy Malay Malayalam Maltese Maori Marathi Mongolian Nepali Norwegian Nyanja Oriya Persian Polish Portuguese (Brazil) Portuguese (Portugal) Pashto Punjabi Romanian Russian Samoan Shona Sindhi Sinhalese Serbian Slovak Slovenian Somali Southern Sotho Spanish Sundanese Swahili Swedish Tagalog Tajik Tamil Tatar Teluga Thai Turkish Turkmen Uyghur Ukrainian Urdu Uzbek Vietnamese Welsh Xhosa Yiddish Yoruba Zulu EN [Visit hcaptcha.com to learn more about the service and its accessibility options.](https://www.hcaptcha.com/what-is-hcaptcha-about?ref=www.covideo.com&utm_campaign=ee68a922-0742-4ed8-88d4-511a81e4f0fa&utm_medium=challenge&hl=en "Visit hcaptcha.com to learn more about the service and its accessibility options.") Please try again. ⚠️ Verify ## Covideo at NADA ![hero background image](https://images.ctfassets.net/tgq8i4774rfe/4TO9lSSYAp7UMFokBL4wKm/1a12f874e0ccb88417e232ff9deac70d/hero-section.jpg) ![NADA logo](https://images.ctfassets.net/tgq8i4774rfe/5RrwkRYcteUHtMf3veBl1B/bd6f85645c00094e18ccfeafba5b865f/logo-NADA__1_.png) # Join Covideo at NADA in New Orleans! Meet us at **Booth #8613** to discover how Covideo’s game-changing video solutions are driving results for dealerships like yours. [Schedule your demo & enter to win!](https://www.covideo.com/nada/#NADA-demo) JANUARY 23-26 \| NEW ORLEANS ![NOLA logo](https://images.ctfassets.net/tgq8i4774rfe/2xSQ04fmrvvpOEYgKVALH6/eb10dd927cf01bcfef1e9285733e7289/logo-nola.webp) connect with covideo ## Save your seat & win big Visit us at NADA for an in-person demo to explore Covideo's latest innovations, preview upcoming features, and learn how we can help your dealership stand out. +1 ![Afghanistan](https://www.covideo.com/assets/countries/af.svg) +93 ![Albania](https://www.covideo.com/assets/countries/al.svg) +355 ![Algeria](https://www.covideo.com/assets/countries/dz.svg) +213 ![Andorra](https://www.covideo.com/assets/countries/ad.svg) +376 ![Angola](https://www.covideo.com/assets/countries/ao.svg) +244 ![Antigua and Barbuda](https://www.covideo.com/assets/countries/ag.svg) +1-268 ![Argentina](https://www.covideo.com/assets/countries/ar.svg) +54 ![Armenia](https://www.covideo.com/assets/countries/am.svg) +374 ![Australia](https://www.covideo.com/assets/countries/au.svg) +61 ![Austria](https://www.covideo.com/assets/countries/at.svg) +43 ![Azerbaijan](https://www.covideo.com/assets/countries/az.svg) +994 ![Bahamas](https://www.covideo.com/assets/countries/bs.svg) +1-242 ![Bahrain](https://www.covideo.com/assets/countries/bh.svg) +973 ![Bangladesh](https://www.covideo.com/assets/countries/bd.svg) +880 ![Barbados](https://www.covideo.com/assets/countries/bb.svg) +1-246 ![Belarus](https://www.covideo.com/assets/countries/by.svg) +375 ![Belgium](https://www.covideo.com/assets/countries/be.svg) +32 ![Belize](https://www.covideo.com/assets/countries/bz.svg) +501 ![Benin](https://www.covideo.com/assets/countries/bj.svg) +229 ![Bhutan](https://www.covideo.com/assets/countries/bt.svg) +975 ![Bolivia](https://www.covideo.com/assets/countries/bo.svg) +591 ![Bosnia and Herzegovina](https://www.covideo.com/assets/countries/ba.svg) +387 ![Botswana](https://www.covideo.com/assets/countries/bw.svg) +267 ![Brazil](https://www.covideo.com/assets/countries/br.svg) +55 ![Brunei](https://www.covideo.com/assets/countries/bn.svg) +673 ![Bulgaria](https://www.covideo.com/assets/countries/bg.svg) +359 ![Burkina Faso](https://www.covideo.com/assets/countries/bf.svg) +226 ![Burundi](https://www.covideo.com/assets/countries/bi.svg) +257 ![Cabo Verde](https://www.covideo.com/assets/countries/cv.svg) +238 ![Cambodia](https://www.covideo.com/assets/countries/kh.svg) +855 ![Cameroon](https://www.covideo.com/assets/countries/cm.svg) +237 ![Central African Republic](https://www.covideo.com/assets/countries/cf.svg) +236 ![Chad](https://www.covideo.com/assets/countries/td.svg) +235 ![Chile](https://www.covideo.com/assets/countries/cl.svg) +56 ![China](https://www.covideo.com/assets/countries/cn.svg) +86 ![Colombia](https://www.covideo.com/assets/countries/co.svg) +57 ![Comoros](https://www.covideo.com/assets/countries/km.svg) +269 ![Congo, Democratic Republic of the](https://www.covideo.com/assets/countries/cd.svg) +243 ![Congo, Republic of the](https://www.covideo.com/assets/countries/cg.svg) +242 ![Costa Rica](https://www.covideo.com/assets/countries/cr.svg) +506 ![Croatia](https://www.covideo.com/assets/countries/hr.svg) +385 ![Cuba](https://www.covideo.com/assets/countries/cu.svg) +53 ![Cyprus](https://www.covideo.com/assets/countries/cy.svg) +357 ![Czech Republic](https://www.covideo.com/assets/countries/cz.svg) +420 ![Denmark](https://www.covideo.com/assets/countries/dk.svg) +45 ![Djibouti](https://www.covideo.com/assets/countries/dj.svg) +253 ![Dominica](https://www.covideo.com/assets/countries/dm.svg) +1-767 ![Dominican Republic](https://www.covideo.com/assets/countries/do.svg) +1-809 ![Ecuador](https://www.covideo.com/assets/countries/ec.svg) +593 ![Egypt](https://www.covideo.com/assets/countries/eg.svg) +20 ![El Salvador](https://www.covideo.com/assets/countries/sv.svg) +503 ![Equatorial Guinea](https://www.covideo.com/assets/countries/gq.svg) +240 ![Eritrea](https://www.covideo.com/assets/countries/er.svg) +291 ![Estonia](https://www.covideo.com/assets/countries/ee.svg) +372 ![Eswatini](https://www.covideo.com/assets/countries/sz.svg) +268 ![Ethiopia](https://www.covideo.com/assets/countries/et.svg) +251 ![Fiji](https://www.covideo.com/assets/countries/fj.svg) +679 ![Finland](https://www.covideo.com/assets/countries/fi.svg) +358 ![France](https://www.covideo.com/assets/countries/fr.svg) +33 ![Gabon](https://www.covideo.com/assets/countries/ga.svg) +241 ![Gambia](https://www.covideo.com/assets/countries/gm.svg) +220 ![Georgia](https://www.covideo.com/assets/countries/ge.svg) +995 ![Germany](https://www.covideo.com/assets/countries/de.svg) +49 ![Ghana](https://www.covideo.com/assets/countries/gh.svg) +233 ![Greece](https://www.covideo.com/assets/countries/gr.svg) +30 ![Grenada](https://www.covideo.com/assets/countries/gd.svg) +1-473 ![Guatemala](https://www.covideo.com/assets/countries/gt.svg) +502 ![Guinea](https://www.covideo.com/assets/countries/gn.svg) +224 ![Guinea-Bissau](https://www.covideo.com/assets/countries/gw.svg) +245 ![Guyana](https://www.covideo.com/assets/countries/gy.svg) +592 ![Haiti](https://www.covideo.com/assets/countries/ht.svg) +509 ![Honduras](https://www.covideo.com/assets/countries/hn.svg) +504 ![Hungary](https://www.covideo.com/assets/countries/hu.svg) +36 ![Iceland](https://www.covideo.com/assets/countries/is.svg) +354 ![India](https://www.covideo.com/assets/countries/in.svg) +91 ![Indonesia](https://www.covideo.com/assets/countries/id.svg) +62 ![Iran](https://www.covideo.com/assets/countries/ir.svg) +98 ![Iraq](https://www.covideo.com/assets/countries/iq.svg) +964 ![Ireland](https://www.covideo.com/assets/countries/ie.svg) +353 ![Israel](https://www.covideo.com/assets/countries/il.svg) +972 ![Italy](https://www.covideo.com/assets/countries/it.svg) +39 ![Jamaica](https://www.covideo.com/assets/countries/jm.svg) +1-876 ![Japan](https://www.covideo.com/assets/countries/jp.svg) +81 ![Jordan](https://www.covideo.com/assets/countries/jo.svg) +962 ![Kenya](https://www.covideo.com/assets/countries/ke.svg) +254 ![Kiribati](https://www.covideo.com/assets/countries/ki.svg) +686 ![Korea, North](https://www.covideo.com/assets/countries/kp.svg) +850 ![Korea, South](https://www.covideo.com/assets/countries/kr.svg) +82 ![Kosovo](https://www.covideo.com/assets/countries/xk.svg) +383 ![Kuwait](https://www.covideo.com/assets/countries/kw.svg) +965 ![Kyrgyzstan](https://www.covideo.com/assets/countries/kg.svg) +996 ![Laos](https://www.covideo.com/assets/countries/la.svg) +856 ![Latvia](https://www.covideo.com/assets/countries/lv.svg) +371 ![Lebanon](https://www.covideo.com/assets/countries/lb.svg) +961 ![Lesotho](https://www.covideo.com/assets/countries/ls.svg) +266 ![Liberia](https://www.covideo.com/assets/countries/lr.svg) +231 ![Libya](https://www.covideo.com/assets/countries/ly.svg) +218 ![Liechtenstein](https://www.covideo.com/assets/countries/li.svg) +423 ![Lithuania](https://www.covideo.com/assets/countries/lt.svg) +370 ![Luxembourg](https://www.covideo.com/assets/countries/lu.svg) +352 ![Madagascar](https://www.covideo.com/assets/countries/mg.svg) +261 ![Malawi](https://www.covideo.com/assets/countries/mw.svg) +265 ![Malaysia](https://www.covideo.com/assets/countries/my.svg) +60 ![Maldives](https://www.covideo.com/assets/countries/mv.svg) +960 ![Mali](https://www.covideo.com/assets/countries/ml.svg) +223 ![Malta](https://www.covideo.com/assets/countries/mt.svg) +356 ![Marshall Islands](https://www.covideo.com/assets/countries/mh.svg) +692 ![Mauritania](https://www.covideo.com/assets/countries/mr.svg) +222 ![Mauritius](https://www.covideo.com/assets/countries/mu.svg) +230 ![Mexico](https://www.covideo.com/assets/countries/mx.svg) +52 ![Micronesia](https://www.covideo.com/assets/countries/fm.svg) +691 ![Moldova](https://www.covideo.com/assets/countries/md.svg) +373 ![Monaco](https://www.covideo.com/assets/countries/mc.svg) +377 ![Mongolia](https://www.covideo.com/assets/countries/mn.svg) +976 ![Montenegro](https://www.covideo.com/assets/countries/me.svg) +382 ![Morocco](https://www.covideo.com/assets/countries/ma.svg) +212 ![Mozambique](https://www.covideo.com/assets/countries/mz.svg) +258 ![Myanmar](https://www.covideo.com/assets/countries/mm.svg) +95 ![Namibia](https://www.covideo.com/assets/countries/na.svg) +264 ![Nauru](https://www.covideo.com/assets/countries/nr.svg) +674 ![Nepal](https://www.covideo.com/assets/countries/np.svg) +977 ![Netherlands](https://www.covideo.com/assets/countries/nl.svg) +31 ![New Zealand](https://www.covideo.com/assets/countries/nz.svg) +64 ![Nicaragua](https://www.covideo.com/assets/countries/ni.svg) +505 ![Niger](https://www.covideo.com/assets/countries/ne.svg) +227 ![Nigeria](https://www.covideo.com/assets/countries/ng.svg) +234 ![North Macedonia](https://www.covideo.com/assets/countries/mk.svg) +389 ![Norway](https://www.covideo.com/assets/countries/no.svg) +47 ![Oman](https://www.covideo.com/assets/countries/om.svg) +968 ![Pakistan](https://www.covideo.com/assets/countries/pk.svg) +92 ![Palau](https://www.covideo.com/assets/countries/pw.svg) +680 ![Panama](https://www.covideo.com/assets/countries/pa.svg) +507 ![Papua New Guinea](https://www.covideo.com/assets/countries/pg.svg) +675 ![Paraguay](https://www.covideo.com/assets/countries/py.svg) +595 ![Peru](https://www.covideo.com/assets/countries/pe.svg) +51 ![Philippines](https://www.covideo.com/assets/countries/ph.svg) +63 ![Poland](https://www.covideo.com/assets/countries/pl.svg) +48 ![Portugal](https://www.covideo.com/assets/countries/pt.svg) +351 ![Qatar](https://www.covideo.com/assets/countries/qa.svg) +974 ![Romania](https://www.covideo.com/assets/countries/ro.svg) +40 ![Russia](https://www.covideo.com/assets/countries/ru.svg) +7 ![Rwanda](https://www.covideo.com/assets/countries/rw.svg) +250 ![Saint Kitts and Nevis](https://www.covideo.com/assets/countries/kn.svg) +1-869 ![Saint Lucia](https://www.covideo.com/assets/countries/lc.svg) +1-758 ![Saint Vincent and the Grenadines](https://www.covideo.com/assets/countries/vc.svg) +1-784 ![Samoa](https://www.covideo.com/assets/countries/ws.svg) +685 ![San Marino](https://www.covideo.com/assets/countries/sm.svg) +378 ![Sao Tome and Principe](https://www.covideo.com/assets/countries/st.svg) +239 ![Saudi Arabia](https://www.covideo.com/assets/countries/sa.svg) +966 ![Senegal](https://www.covideo.com/assets/countries/sn.svg) +221 ![Serbia](https://www.covideo.com/assets/countries/rs.svg) +381 ![Seychelles](https://www.covideo.com/assets/countries/sc.svg) +248 ![Sierra Leone](https://www.covideo.com/assets/countries/sl.svg) +232 ![Singapore](https://www.covideo.com/assets/countries/sg.svg) +65 ![Slovakia](https://www.covideo.com/assets/countries/sk.svg) +421 ![Slovenia](https://www.covideo.com/assets/countries/si.svg) +386 ![Solomon Islands](https://www.covideo.com/assets/countries/sb.svg) +677 ![Somalia](https://www.covideo.com/assets/countries/so.svg) +252 ![South Africa](https://www.covideo.com/assets/countries/za.svg) +27 ![South Sudan](https://www.covideo.com/assets/countries/ss.svg) +211 ![Spain](https://www.covideo.com/assets/countries/es.svg) +34 ![Sri Lanka](https://www.covideo.com/assets/countries/lk.svg) +94 ![Sudan](https://www.covideo.com/assets/countries/sd.svg) +249 ![Suriname](https://www.covideo.com/assets/countries/sr.svg) +597 ![Sweden](https://www.covideo.com/assets/countries/se.svg) +46 ![Switzerland](https://www.covideo.com/assets/countries/ch.svg) +41 ![Syria](https://www.covideo.com/assets/countries/sy.svg) +963 ![Taiwan](https://www.covideo.com/assets/countries/tw.svg) +886 ![Tajikistan](https://www.covideo.com/assets/countries/tj.svg) +992 ![Tanzania](https://www.covideo.com/assets/countries/tz.svg) +255 ![Thailand](https://www.covideo.com/assets/countries/th.svg) +66 ![Timor-Leste](https://www.covideo.com/assets/countries/tl.svg) +670 ![Togo](https://www.covideo.com/assets/countries/tg.svg) +228 ![Tonga](https://www.covideo.com/assets/countries/to.svg) +676 ![Trinidad and Tobago](https://www.covideo.com/assets/countries/tt.svg) +1-868 ![Tunisia](https://www.covideo.com/assets/countries/tn.svg) +216 ![Turkey](https://www.covideo.com/assets/countries/tr.svg) +90 ![Turkmenistan](https://www.covideo.com/assets/countries/tm.svg) +993 ![Tuvalu](https://www.covideo.com/assets/countries/tv.svg) +688 ![Uganda](https://www.covideo.com/assets/countries/ug.svg) +256 ![Ukraine](https://www.covideo.com/assets/countries/ua.svg) +380 ![United Arab Emirates](https://www.covideo.com/assets/countries/ae.svg) +971 ![United Kingdom](https://www.covideo.com/assets/countries/gb.svg) +44 ![Uruguay](https://www.covideo.com/assets/countries/uy.svg) +598 ![Uzbekistan](https://www.covideo.com/assets/countries/uz.svg) +998 ![Vanuatu](https://www.covideo.com/assets/countries/vu.svg) +678 ![Vatican City](https://www.covideo.com/assets/countries/va.svg) +379 ![Venezuela](https://www.covideo.com/assets/countries/ve.svg) +58 ![Vietnam](https://www.covideo.com/assets/countries/vn.svg) +84 ![Yemen](https://www.covideo.com/assets/countries/ye.svg) +967 ![Zambia](https://www.covideo.com/assets/countries/zm.svg) +260 ![Zimbabwe](https://www.covideo.com/assets/countries/zw.svg) +263 +1 \*Preferred date Friday, Jan. 24 Saturday, Jan. 25 Sunday, Jan. 26 [Reserve your spot today!](https://www.covideo.com/) ![](https://images.ctfassets.net/tgq8i4774rfe/3sTlNDU1gqwO9ECzHyOe0q/31726f9110c425c1b7c13a093754f619/2025logooriginal.png) ### Make a pit stop at our booth, hit the gas to the 2025 Indianapolis 500! Every attendee who schedules and attends a demo is entered to win 2 reserved seats to the Indy 500 and a $500 airfare voucher! ## Experience More at NADA with Covideo From recharging at the lounge to gaining game-changing insights, we’ve got your NADA experience covered. ![Covideo booth](https://images.ctfassets.net/tgq8i4774rfe/4HrfU6p9rEWo0vrORihw0T/5493a5e863bb0de5fea3270abf216355/booth.webp) ##### Relax & Connect Relax. Sip. Connect. Come take a load off! Stop by the Covideo Lounge (booth #8613) to refresh and recharge. Enjoy our complimentary bar service, Friday and Saturday afternoons from 12-5pm. Whether you’re a current user or just Covideo-curious, this is your chance to unwind and connect. [Visit Booth #8613](https://nada2025.mapyourshow.com/8_0/floorplan/?hallID=A&selectedBooth=8613) ![Image of Craig Zeutzius as a panel speaker at NADA](https://images.ctfassets.net/tgq8i4774rfe/57qre2BHZLHlQGpwoPpyvD/d78577d212167cef4595eddf9e02b830/image-2.webp) ##### Discover & Learn Discover & Learn. Catch Covideo’s CEO, Craig Zeutzius, and other industry leaders for their panel discussion: Video Killed the Telephone Star. Learn strategies for using video, how to get enthusiastic buy-in from your employees, and how to create a culture of learning for video novices. [Sat., Jan. 25th 12:30-1:15pm, Room 207](https://nada2025.mapyourshow.com/8_0/sessions/session-details.cfm?scheduleid=1025) ## Make NADA 2025 Your Best Show Yet! Schedule your demo, visit us at the Covideo Lounge, or join us at the panel to learn more. [Schedule your demo & enter to win!](https://www.covideo.com/nada/#NADA-demo) ## Video Messaging Features ![logo]() [Cookiebot - opens in a new window](https://www.cookiebot.com/en/what-is-behind-powered-by-cookiebot/) - [Consent](https://www.covideo.com/features/#) - [Details](https://www.covideo.com/features/#) - [\[#IABV2SETTINGS#\]](https://www.covideo.com/features/#) - [About](https://www.covideo.com/features/#) This website uses cookies We use cookies to improve your experience and analyze website usage. You can accept all cookies to enjoy the full functionality of our site or adjust your settings to choose the cookies you’re comfortable with. For additional details, you can read our [Cookie Policy here](https://www.covideo.com/cookienotice/ ""). 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This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. **Maximum Storage Duration**: Session**Type**: Pixel Tracker **\_gcl\_ls** Pending **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage - [YouTube\\ 17](https://www.covideo.com/features/#) [Learn more about this provider![]()](https://business.safety.google/privacy/ "YouTube's privacy policy") **#-#** Used to track user’s interaction with embedded content. **Maximum Storage Duration**: Session**Type**: HTML Local Storage **\_\_Secure-ROLLOUT\_TOKEN** Pending **Maximum Storage Duration**: 180 days**Type**: HTTP Cookie **iU5q-!O9@$** Registers a unique ID to keep statistics of what videos from YouTube the user has seen. **Maximum Storage Duration**: Session**Type**: HTML Local Storage **LAST\_RESULT\_ENTRY\_KEY** Used to track user’s interaction with embedded content. **Maximum Storage Duration**: Session**Type**: HTTP Cookie **LogsDatabaseV2:V#\|\|LogsRequestsStore** Used to track user’s interaction with embedded content. **Maximum Storage Duration**: Persistent**Type**: IndexedDB **remote\_sid** Necessary for the implementation and functionality of YouTube video-content on the website. **Maximum Storage Duration**: Session**Type**: HTTP Cookie **TESTCOOKIESENABLED** Used to track user’s interaction with embedded content. **Maximum Storage Duration**: 1 day**Type**: HTTP Cookie **VISITOR\_INFO1\_LIVE** Tries to estimate the users' bandwidth on pages with integrated YouTube videos. **Maximum Storage Duration**: 180 days**Type**: HTTP Cookie **YSC** Registers a unique ID to keep statistics of what videos from YouTube the user has seen. **Maximum Storage Duration**: Session**Type**: HTTP Cookie **YtIdbMeta#databases** Used to track user’s interaction with embedded content. **Maximum Storage Duration**: Persistent**Type**: IndexedDB **yt-remote-cast-available** Stores the user's video player preferences using embedded YouTube video **Maximum Storage Duration**: Session**Type**: HTML Local Storage **yt-remote-cast-installed** Stores the user's video player preferences using embedded YouTube video **Maximum Storage Duration**: Session**Type**: HTML Local Storage **yt-remote-connected-devices** Stores the user's video player preferences using embedded YouTube video **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage **yt-remote-device-id** Stores the user's video player preferences using embedded YouTube video **Maximum Storage Duration**: Persistent**Type**: HTML Local Storage **yt-remote-fast-check-period** Stores the user's video player preferences using embedded YouTube video **Maximum Storage Duration**: Session**Type**: HTML Local Storage **yt-remote-session-app** Stores the user's video player preferences using embedded YouTube video **Maximum Storage Duration**: Session**Type**: HTML Local Storage **yt-remote-session-name** Stores the user's video player preferences using embedded YouTube video **Maximum Storage Duration**: Session**Type**: HTML Local Storage - [js.zi-scripts.com\\ 1](https://www.covideo.com/features/#) **\_zitok** Pending **Maximum Storage Duration**: 1 year**Type**: HTTP Cookie - Unclassified 1 Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies. - [www.covideo.com\\ 1](https://www.covideo.com/features/#) **unifiedScriptVerified** Pending **Maximum Storage Duration**: Session**Type**: HTML Local Storage [Cross-domain consent\[#BULK\_CONSENT\_DOMAINS\_COUNT#\]](https://www.covideo.com/features/#) \[#BULK\_CONSENT\_TITLE#\] List of domains your consent applies to: \[#BULK\_CONSENT\_DOMAINS#\] Cookie declaration last updated on 6/9/25 by [Cookiebot](https://www.cookiebot.com/ "Cookiebot") \[#IABV2\_TITLE#\] \[#IABV2\_BODY\_INTRO#\] \[#IABV2\_BODY\_LEGITIMATE\_INTEREST\_INTRO#\] \[#IABV2\_BODY\_PREFERENCE\_INTRO#\] \[#IABV2\_LABEL\_PURPOSES#\] \[#IABV2\_BODY\_PURPOSES\_INTRO#\] \[#IABV2\_BODY\_PURPOSES#\] \[#IABV2\_LABEL\_FEATURES#\] \[#IABV2\_BODY\_FEATURES\_INTRO#\] \[#IABV2\_BODY\_FEATURES#\] \[#IABV2\_LABEL\_PARTNERS#\] \[#IABV2\_BODY\_PARTNERS\_INTRO#\] \[#IABV2\_BODY\_PARTNERS#\] About Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. You can at any time change or withdraw your consent from the Cookie Policy on our website. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy. Please state your consent ID and date when you contact us regarding your consent. **Do not sell or share my personal information** Allow AllCustomize Allow SelectionReject Non-Essential # Accelerate conversions with video messaging Wow buyers from beginning to end with top-tier tools that hold attention, track customer response, and manage every interaction. [Request a demo](https://www.covideo.com/request-a-demo/) [![Webcam](https://www.covideo.com/assets/Webcam.svg)\\ \\ **Recording & Editing**](https://www.covideo.com/features/#recording&editing) [![Share](https://www.covideo.com/assets/Share.svg)\\ \\ **Sharing & Hosting**](https://www.covideo.com/features/#sharing&hosting) [![LandingPage](https://www.covideo.com/assets/LandingPage.svg)\\ \\ **Customization & Branding**](https://www.covideo.com/features/#customization&branding) [![Comments](https://www.covideo.com/assets/Comments.svg)\\ \\ **Engagement & Interactions**](https://www.covideo.com/features/#engagement&interactions) [![Bell](https://www.covideo.com/assets/Bell.svg)\\ \\ **Notifications & Reporting**](https://www.covideo.com/features/#notifications&reporting) [![ManageUsers](https://www.covideo.com/assets/ManageUsers.svg)\\ \\ **User & Content Management**](https://www.covideo.com/features/#management) ![Webcam](https://www.covideo.com/assets/Webcam.svg) ## Recording & Editing Create engaging video messages in minutes. ![Recording & Editing - Image](https://images.ctfassets.net/tgq8i4774rfe/6sAYzEnvcvVpD2jP8seuL3/9edac6ad42c56cbc3d6b7475129cdf1c/image-1__1_.webp) Webcam Recording Effortlessly record videos using your computer’s built-in or external webcam. Mobile App Record, edit, and send videos on the go with our mobile app for Apple and Android. Dual Camera Recording Capture video from both your front and rear cameras at the same time, showcasing yourself and the vehicle. Screen Recording Make complex processes simple and easy to follow with screen recording for your desktop and mobile device. Clips Record, add, arrange, remove, and edit videos in one easy workflow, creating a polished end product in minutes. Teleprompter Keep your message on point with an on-screen teleprompter for smooth, confident delivery. AI Assist Auto generate video scripts, emails, and texts using ChatGPT technology for in-depth, VIN-specific info at your fingertips. Virtual Backgrounds Instantly transform your environment with customizable virtual backgrounds for a professional look no matter where you are. Video Stabilization Keep videos smooth with sliding video stabilizer and alignment grids. Noise Reduction Minimize background noise for clearer, high-quality audio in your recordings. Voiceover Personalize pre-recorded video or resolve audio issues with easy-to-use voiceover recording. Trim & Merge Remove unwanted parts and combine multiple clips into one seamless video. Repurpose content or fix mistakes with ease for polished, professional results. ![Share](https://www.covideo.com/assets/Share.svg) ## Sharing & Hosting Easily send and store your videos on our platform. ![Sharing & Hosting - Image](https://images.ctfassets.net/tgq8i4774rfe/1p5OK8lwYP8wC5Z0NPnuI2/dba717248c2d6bf8c4bd67665da5af59/image-on-the-side-tablet__1_.webp) Emailing Email videos directly through the Covideo platform with confidence. Our 98% sender score ensures deliverability. Texting & SMS Send videos via text on your own device, or leverage Covideo’s SMS capabilities through a shared local number for group accounts. Share Anywhere Copy videos with a click to easily add to any platform for flexible sending. Social Upload Upload videos directly to your social profiles or send them as DMs. Animated Thumbnails Instantly grab attention with an enticing, animated preview of your video. QR Codes Generate QR codes for your videos and add them to print materials like direct mail. Templates Create reusable email and SMS templates, with customizable fields for personalization. Reuse Videos Repurpose existing content like pre-recorded walkarounds or OEM-approved videos from WheelsTV and Lesa, by combining them with personalized intros. Unlimited Video Hosting Never worry about making more space. Store and host unlimited videos in one convenient location, without using up your computer or phone memory. Scheduling Schedule video email and text sending when you’re out of office or want to work ahead. ![LandingPage](https://www.covideo.com/assets/LandingPage.svg) ## Customization & Branding Personalize your videos to increase brand recall. Branded Landing Page Maintain brand consistency with a video landing page designed specifically for you. Video Player Control Edit the look and feel of your video player to align with your brand. Website Overlay Float videos directly over the webpage of your choosing, instantly dropping viewers right where you want them to be. Inventory Integration Connect your videos with VIN-specific details that display directly on your video landing page. ![Customization & Branding - Image](https://images.ctfassets.net/tgq8i4774rfe/6o276cAntwS339ppub57Tr/e4d4daef6db9456a06aa6a2e62120f5f/image-down.webp) ![Comments](https://www.covideo.com/assets/Comments.svg) ## Engagement & Interactions See how customers engage with your videos in real time. ![Engagement & Interactions - Image](https://images.ctfassets.net/tgq8i4774rfe/76X2C9LbkVt1os6vrxQIz7/ba6b069bc6368f8fe92f8b1267dba763/image-engagement.webp) Calls-to-Action Drive engagement and provide clear next steps with customizable call-to-action buttons. Video Replies Allow your recipients to reply to you with their own video message - no account required. Comments & Reactions Drive further engagement by enabling your viewers to interact with your videos using emojis and comments. Service Repair Orders Make vehicle repair recommendations and share costs with customers, which they can approve or deny with a tap. Annotations Highlight key information with callouts, arrows, or hyperlinked calls-to-action directly inside your video. Chapters Split up long-form videos into organized sections, making it easy for viewers to navigate to what matters most. Captions & Translations Make your videos accessible to a wider audience with auto-generated captions and language translations. ![Bell](https://www.covideo.com/assets/Bell.svg) ## Notifications & Reporting Stay on top of it all with dynamic dashboards, lead notifications, and reports. Alerts & Analytics Time follow-ups and gauge buyer interest with real-time engagement alerts, and video analytics that dive into views, call-to-action clicks, and more. Video Hotspots Dig deeper into engagement stats with a color-coded scale that shows which sections of your video were rewatched and how many times. Custom Reports Easily build, export and share custom reports that provide powerful insights into video views, clicks, engagement, and more. Dashboards Leverage dashboards to see your most critical metrics at a glance and identify top performers with team leaderboard. ![Notifications & Reporting - Image](https://images.ctfassets.net/tgq8i4774rfe/5OK4TBIzyID09R7riKVeRP/567bb705401b978a161a97a03b76193f/image-notification.webp) ![ManageUsers](https://www.covideo.com/assets/ManageUsers.svg) ## User & Content Management Efficiently create, manage, and organize your videos. ![User & Content Management - Image](https://images.ctfassets.net/tgq8i4774rfe/59FOWFPj4oVLE7GZ9O6AhL/d1c6c816cb70a8234d3cbc19679c33f3/image-user.webp) User Management Admins can easily edit access and roles for members of their team as well as monitor analytics of their performance. Contacts & Groups Update contact info for the groups and contacts you communicate with directly in Covideo so your team’s always ready to make a connection. Video Approval Admin users can assign, reassign, approve, or deny videos from their team members to ensure customers only receive consistent, quality outreach. Security Password protect specific videos, add to the vault for a one-time view option, or set an expiration date. You’re in control! Control Opt-Outs Easily manage user requests to opt in or out of your content. Video Privacy Password protect specific videos, add to the vault for a one-time view option, or set an expiration date. SSO (Single Sign-On) Get added security with our SSO option and easily authenticate users signing in on multiple devices. Tags & Attributes Capture additional video characteristics and properties such as type of video, purpose, RO number, etc. for better organization and effortless searching. Folders Access your personal video folder as well as a shared company folder to increase organization and collaboration across your whole dealership. Service Roles Assign roles in Covideo’s seamless service workflow like technician, admin, or manager. Videos flow through an approval process where each person can sign off at their designated stage. ![Image of a man smiling at his phone](https://images.ctfassets.net/tgq8i4774rfe/4h3x1TlqSdeaDz1OgetZ0U/498a1733ea545dd0a401185f36aecf16/image-left__2_.webp) ## Unmatched product. ## Unparalleled support. We know automotive. When you partner with Covideo, you get access to our best-in-class product as well as our depth of industry knowledge. ![Mobile](https://www.covideo.com/assets/Mobile.svg) #### Mobile app Our mobile app for iPhone and Android offers the same robust capabilities as our desktop version, allowing you to move seamlessly between devices. ![Assistance](https://www.covideo.com/assets/Assistance.svg) #### Dedicated support We’ve got your back every step of the way. Our expert support team provides prompt assistance and on-demand training whenever you need it. ![Car](https://www.covideo.com/assets/car.svg) #### Automotive is our lane With more than two decades of experience, Covideo has been in the automotive industry longer than any other video provider - and we’ve got the expertise to prove it. ### Flawless integration Built for maximum efficiency and productivity, Covideo seamlessly integrates with your tools and workflows. We’ll keep everything in sync, so you can focus on what matters most. [Explore all integrations](https://www.covideo.com/integrations/) ![IPacket - logo](https://images.ctfassets.net/tgq8i4774rfe/7l7ELpasRCUQcnLyWZXNyT/9a79eb935bea8efb5c189dc82a59143b/Integrations_Cards-3.svg) ![DealerSocket - Logo](https://images.ctfassets.net/tgq8i4774rfe/2xlrZzN8oIctCOM4vEdyFX/5b71d179829821f26d43e50f87e054b3/Integrations_Cards-1.svg) ![CDK - Logo](https://images.ctfassets.net/tgq8i4774rfe/2J5PBXx0rx9uIA14tpTzhL/6b6185f01b8e54748b9aba2b75811829/Integrations_Cards-CDK.png) ![Autominer - Logo](https://images.ctfassets.net/tgq8i4774rfe/3LNcPxYqTiwHKh1hxMGKwi/b95ada6465b2efcfa07b4247e5e5519d/Integrations_Cards-4.svg) ![Salesforce - Logo](https://images.ctfassets.net/tgq8i4774rfe/5KPZOgqvjy4wtRSuxIHsn0/d60b2d9cca7efedfd4f455c29db5ff74/Integrations_Cards-5.svg) ![Gmail - Logo](https://images.ctfassets.net/tgq8i4774rfe/4yB9xFsWfjdJj9OklrgqxD/a89ed3b664f51011403cce2fff381fc5/Integrations_Cards-11.svg) ![VinSolutions - Logo](https://images.ctfassets.net/tgq8i4774rfe/150C1uejlJLNNJm24awKvq/52bd70b7db0bb96e6878d3c6f41b68fd/Integrations_Cards22.svg) ![IPacket - logo](https://images.ctfassets.net/tgq8i4774rfe/7l7ELpasRCUQcnLyWZXNyT/9a79eb935bea8efb5c189dc82a59143b/Integrations_Cards-3.svg) ![DealerSocket - Logo](https://images.ctfassets.net/tgq8i4774rfe/2xlrZzN8oIctCOM4vEdyFX/5b71d179829821f26d43e50f87e054b3/Integrations_Cards-1.svg) ![CDK - Logo](https://images.ctfassets.net/tgq8i4774rfe/2J5PBXx0rx9uIA14tpTzhL/6b6185f01b8e54748b9aba2b75811829/Integrations_Cards-CDK.png) ![Autominer - Logo](https://images.ctfassets.net/tgq8i4774rfe/3LNcPxYqTiwHKh1hxMGKwi/b95ada6465b2efcfa07b4247e5e5519d/Integrations_Cards-4.svg) ![Salesforce - Logo](https://images.ctfassets.net/tgq8i4774rfe/5KPZOgqvjy4wtRSuxIHsn0/d60b2d9cca7efedfd4f455c29db5ff74/Integrations_Cards-5.svg) ![Gmail - Logo](https://images.ctfassets.net/tgq8i4774rfe/4yB9xFsWfjdJj9OklrgqxD/a89ed3b664f51011403cce2fff381fc5/Integrations_Cards-11.svg) ![VinSolutions - Logo](https://images.ctfassets.net/tgq8i4774rfe/150C1uejlJLNNJm24awKvq/52bd70b7db0bb96e6878d3c6f41b68fd/Integrations_Cards22.svg) ![IPacket - logo](https://images.ctfassets.net/tgq8i4774rfe/7l7ELpasRCUQcnLyWZXNyT/9a79eb935bea8efb5c189dc82a59143b/Integrations_Cards-3.svg) ![DealerSocket - Logo](https://images.ctfassets.net/tgq8i4774rfe/2xlrZzN8oIctCOM4vEdyFX/5b71d179829821f26d43e50f87e054b3/Integrations_Cards-1.svg) ![CDK - Logo](https://images.ctfassets.net/tgq8i4774rfe/2J5PBXx0rx9uIA14tpTzhL/6b6185f01b8e54748b9aba2b75811829/Integrations_Cards-CDK.png) ![Autominer - Logo](https://images.ctfassets.net/tgq8i4774rfe/3LNcPxYqTiwHKh1hxMGKwi/b95ada6465b2efcfa07b4247e5e5519d/Integrations_Cards-4.svg) ![Salesforce - Logo](https://images.ctfassets.net/tgq8i4774rfe/5KPZOgqvjy4wtRSuxIHsn0/d60b2d9cca7efedfd4f455c29db5ff74/Integrations_Cards-5.svg) ![Gmail - Logo](https://images.ctfassets.net/tgq8i4774rfe/4yB9xFsWfjdJj9OklrgqxD/a89ed3b664f51011403cce2fff381fc5/Integrations_Cards-11.svg) ![VinSolutions - Logo](https://images.ctfassets.net/tgq8i4774rfe/150C1uejlJLNNJm24awKvq/52bd70b7db0bb96e6878d3c6f41b68fd/Integrations_Cards22.svg) ## Let's get this show on the road. See how you'll crush your monthly targets with Covideo. [Request a demo](https://www.covideo.com/request-a-demo/) [Start your free trial](https://www.covideo.com/free-trial/) ![Cookiebot session tracker icon loaded](https://imgsct.cookiebot.com/1.gif?dgi=9448ef6b-3dce-4e3b-b7ab-677e29ecd345) ## Careers at Covideo # Grow with us at Covideo Our people are the engine that keeps Covideo running. As one of the first providers of online video, we’re on a mission to bring personal connection back to business. [See open positions](https://www.covideo.com/careers/#open-positions) ABOUT US ## Paving the way for better communication Over the last 20 years, Covideo has grown from a scrappy startup to a multinational industry leader with team members around the globe. And we aren’t slowing down! [Learn more about Covideo](https://www.covideo.com/about-us/) EMPLOYEE PERSPECTIVES ## Hear from our team ![Malorie McDole - Testimonial Image](https://images.ctfassets.net/tgq8i4774rfe/7MR5Nx2npJcbiMUneYD6e1/b4e35b9be682c3ac7fc12340f1c8ad37/Group_37380.png) Malorie McDole Director of Revenue Enablement ![Covideo Testimonial Logo](https://images.ctfassets.net/tgq8i4774rfe/6gvNDsawYEKdRyrB1WvzcX/310cf59952942f113450cd55adf12c05/Logo__2_.svg) "I love working at Covideo because we operate as a team, supporting each other and celebrating our progress together. I've been able to grow my career from an SDR to Operations Manager to Director of Revenue Enablement thanks to the opportunities I've been given, and I feel valued everyday." COVIDEO PERKS ## Supporting your next chapter At Covideo, we’re all about living our best lives—both inside and outside the office. See why our people have chosen Covideo as a great place to learn, work, and grow together. ![Culture - Image](https://images.ctfassets.net/tgq8i4774rfe/3wQLnGNsUmBiXSe6QbHKyd/843932bb0fb927d16fb5f0218be49b91/1.webp) ##### Culture Love where you work. Covideo provides a casual, supportive work environment with frequent gatherings and plenty of snacks, drinks, and meals to keep you fueled. Oh, and you can bring your dog! ![Benefits - Image](https://images.ctfassets.net/tgq8i4774rfe/Eltt9oi3RLkm1TMZUw8BO/04b20da85d3c1c6f3ecef051afae44f3/2.webp) ##### Benefits We offer a generous benefits package focused on helping you and your family thrive, including comprehensive health, vision and dental insurance, and a 401K plan with matching. ![Growth - Image](https://images.ctfassets.net/tgq8i4774rfe/7uHVjLM2glL40HZDjaRbDJ/faedf7e844c10dd9de862b892f2c7c77/3.webp) ##### Growth Covideo offers a competitive base salary plus additional commission and bonuses for all employees. With plenty of room for upward mobility, we’re a great place to explore and expand your career. ![Balance - Image](https://images.ctfassets.net/tgq8i4774rfe/4gXKsNIl62Czy7MVOsM44b/0de742830698318c4b409c54103cf495/4.webp) ##### Balance Enjoy climbing mountains? Coaching your kids’ soccer team? Traveling? We’re your biggest cheerleaders. Employees enjoy flexible PTO to prioritize their interests and relationships outside of work. ## Open positions ## Sales Account Executive Are you a results-driven sales professional with a passion for exceeding goals and creating lasting client relationships? Covideo is seeking a dynamic Account Executive to fuel our growth by driving new business. If you thrive in a fast-paced, outbound sales environment and are eager to leverage cutting-edge technology to help clients succeed, we want to meet you! [Learn more & apply now ->](https://www.linkedin.com/jobs/view/3994649293/) ## Don’t see the right position for you? We’re always looking for the best. Keep an eye on this page for updates or contact us for more information. [Contact us](https://www.covideo.com/contact-us/) ## Covideo Resource Hub # Resources for your success Discover how you can get the most out of Covideo. Browse through our collection of video examples, customer stories, blogs, and more. Resource type: Resource Type [All](https://www.covideo.com/resources/) [Video Examples](https://www.covideo.com/resources/video-examples/) [Customer Stories](https://www.covideo.com/resources/customer-stories/) [Blogs](https://www.covideo.com/resources/blog/) [Expert Insights](https://www.covideo.com/resources/expert-insights/) [Downloads](https://www.covideo.com/resources/downloads/) Categories - Sales37 - Tips & Tricks22 - Automotive10 - News7 - Automation3 - Interview3 - Service2 - Guest Author1 - Marine1 - Podcast1 - ![A close up photo of car in a dealership showroom with a man standing behind it with his hand on his chin, thinking](https://images.ctfassets.net/h7jj0v7vjcpk/37UO2m0h9POkGApeXw9l3V/2f5882c3b07386ecbb4ec71039f4785e/Auto_tariff_thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/auto-tariffs-dealership/) 9 min read ##### Auto Tariffs and Your Dealership: Will Trump Tariffs Affect Car Prices? Will Trump tariffs affect car prices? We break down what dealerships need to know about auto tariffs and how they can improve sales during economic uncertainty. [Read More](https://www.covideo.com/resources/blog/auto-tariffs-dealership/) - ![Thumbnail](https://images.ctfassets.net/h7jj0v7vjcpk/0c4tRYyDXS5PvJEnk6583/d92374bbe92013681e8c58513d526080/Introduction_Video_-_Lease_End_Options_-_Thomas_Sarrazin_-_Automotive_Sales_Thumbnail.webp) Video Examples ##### Introduction Video - Lease End Options \| Forbes Waterloo Toyota Tom at Forbes Waterloo Toyota reaches out to introduce himself to a customer and discuss next steps for the end of their lease. [Watch Now](https://www.covideo.com/resources/) - ![A close-up photo of hands typing on a laptop keyboard. Overlayed above the picture, you can see a reflection of an email inbox with a large photo of a mail icon with a red "no" sign.](https://images.ctfassets.net/h7jj0v7vjcpk/7ogN9ZBHewhGIYd2mGoN0e/3baed6d4d2db2005bce1f57bfcd70838/Avoid_Spam_Folder_thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/avoid-spam-folder/) 7 min read ##### Avoid Spam Folder Pitfalls and Boost Your Email Engagement Avoid the spam folder and boost your audience engagement by creating meaningful content, optimizing your email lists, and boosting your open and click rates. [Read More](https://www.covideo.com/resources/blog/avoid-spam-folder/) - ![A photo of a young woman wearing headphones smiling and waving into her laptop camera. She is sitting in front of a brick wall with a bright window in what looks like a home office.](https://images.ctfassets.net/h7jj0v7vjcpk/1a5q2vkWzSUd0epjhNCM8y/5816da4f993ef0d685abfffedb96a90c/Animated_Gif_Blog_Thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/animated-thumbnail/) 6 min read ##### How to Create an Animated Thumbnail for Your Video An animated thumbnail is one of the best ways to share an enticing preview your video. Get the tools and knowledge you need to make great thumbnails! [Read More](https://www.covideo.com/resources/blog/animated-thumbnail/) - ![Digital Ebook](https://images.ctfassets.net/h7jj0v7vjcpk/65FpV6KNqyVmvRwvNqj6UX/5b9bb02e62c3f5f342e4f70f3896a4f0/Blog-thumbnail-video-message-book__2_.webp) [Downloads](https://www.covideo.com/resources/downloads/ultimate-video-messaging-playbook/) ##### The Ultimate Video Messaging Playbook Learn why video is the go-to sales tool for dealerships, discover top use cases and best practices, and access video examples and scripts to help you get started today! [Read More](https://www.covideo.com/resources/downloads/ultimate-video-messaging-playbook/) - ![Thumbnail](https://images.ctfassets.net/h7jj0v7vjcpk/5mrrK5lMZmypkAUxAEZHaE/36bdb07f0914d5c0421e25161affffac/Vehicle_Walkaround_-_2013_Acura_TL_-_Markiss_Stone_-_Automotive_Sales.webp) Video Examples ##### Vehicle Walkaround \| Ed Martin Toyota During a walkaround video, sales manager Markiss shows how much the service department invested a used vehicle to keep it in great shape and plans next steps. [Watch Now](https://www.covideo.com/resources/) - ‹ - [1](https://www.covideo.com/resources/#) - [2](https://www.covideo.com/resources/#) - [3](https://www.covideo.com/resources/#) - [4](https://www.covideo.com/resources/#) - [5](https://www.covideo.com/resources/#) - [6](https://www.covideo.com/resources/#) - [7](https://www.covideo.com/resources/#) - [›](https://www.covideo.com/resources/#) - ![A close up photo of car in a dealership showroom with a man standing behind it with his hand on his chin, thinking](https://images.ctfassets.net/h7jj0v7vjcpk/37UO2m0h9POkGApeXw9l3V/2f5882c3b07386ecbb4ec71039f4785e/Auto_tariff_thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/auto-tariffs-dealership/) 9 min read ##### Auto Tariffs and Your Dealership: Will Trump Tariffs Affect Car Prices? Will Trump tariffs affect car prices? We break down what dealerships need to know about auto tariffs and how they can improve sales during economic uncertainty. [Read More](https://www.covideo.com/resources/blog/auto-tariffs-dealership/) - ![Thumbnail](https://images.ctfassets.net/h7jj0v7vjcpk/0c4tRYyDXS5PvJEnk6583/d92374bbe92013681e8c58513d526080/Introduction_Video_-_Lease_End_Options_-_Thomas_Sarrazin_-_Automotive_Sales_Thumbnail.webp) Video Examples ##### Introduction Video - Lease End Options \| Forbes Waterloo Toyota Tom at Forbes Waterloo Toyota reaches out to introduce himself to a customer and discuss next steps for the end of their lease. [Watch Now](https://www.covideo.com/resources/) - ![A close-up photo of hands typing on a laptop keyboard. Overlayed above the picture, you can see a reflection of an email inbox with a large photo of a mail icon with a red "no" sign.](https://images.ctfassets.net/h7jj0v7vjcpk/7ogN9ZBHewhGIYd2mGoN0e/3baed6d4d2db2005bce1f57bfcd70838/Avoid_Spam_Folder_thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/avoid-spam-folder/) 7 min read ##### Avoid Spam Folder Pitfalls and Boost Your Email Engagement Avoid the spam folder and boost your audience engagement by creating meaningful content, optimizing your email lists, and boosting your open and click rates. [Read More](https://www.covideo.com/resources/blog/avoid-spam-folder/) - ![A photo of a young woman wearing headphones smiling and waving into her laptop camera. She is sitting in front of a brick wall with a bright window in what looks like a home office.](https://images.ctfassets.net/h7jj0v7vjcpk/1a5q2vkWzSUd0epjhNCM8y/5816da4f993ef0d685abfffedb96a90c/Animated_Gif_Blog_Thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/animated-thumbnail/) 6 min read ##### How to Create an Animated Thumbnail for Your Video An animated thumbnail is one of the best ways to share an enticing preview your video. Get the tools and knowledge you need to make great thumbnails! [Read More](https://www.covideo.com/resources/blog/animated-thumbnail/) - ![Digital Ebook](https://images.ctfassets.net/h7jj0v7vjcpk/65FpV6KNqyVmvRwvNqj6UX/5b9bb02e62c3f5f342e4f70f3896a4f0/Blog-thumbnail-video-message-book__2_.webp) [Downloads](https://www.covideo.com/resources/downloads/ultimate-video-messaging-playbook/) ##### The Ultimate Video Messaging Playbook Learn why video is the go-to sales tool for dealerships, discover top use cases and best practices, and access video examples and scripts to help you get started today! [Read More](https://www.covideo.com/resources/downloads/ultimate-video-messaging-playbook/) - ![Thumbnail](https://images.ctfassets.net/h7jj0v7vjcpk/5mrrK5lMZmypkAUxAEZHaE/36bdb07f0914d5c0421e25161affffac/Vehicle_Walkaround_-_2013_Acura_TL_-_Markiss_Stone_-_Automotive_Sales.webp) Video Examples ##### Vehicle Walkaround \| Ed Martin Toyota During a walkaround video, sales manager Markiss shows how much the service department invested a used vehicle to keep it in great shape and plans next steps. [Watch Now](https://www.covideo.com/resources/) Load more ## Let’s get this show on the road See how you’ll crush monthly targets with Covideo. [Request a Demo](https://www.covideo.com/request-a-demo/) [Start your Free Trial](https://www.covideo.com/free-trial/) ## Covideo Login Page [![Covideo](https://www.covideo.com/images/covideo-rebrand-logo-primary.png)](https://www.covideo.com/) Username [Forgot username](https://www.covideo.com/forgot-username/) Password [Forgot password?](https://www.covideo.com/forgot-password/) ![Show password](https://www.covideo.com/images/icon-visible.svg)![Hide password](https://www.covideo.com/images/icon-invisible.svg) Remember me Login [Login with SSO](https://www.covideo.com/login/sso/) # Covideo weekly webinars Looking for an interactive way to learn about the Covideo platform and brush up on your video skills? Register for one of our live, weekly webinars to learn from our experts! [Register Now](https://support.covideo.com/en/articles/9680978-weekly-covideo-training-sessions) ![](https://www.covideo.com/images/image-login-page-backgronud.webp) ## Video Platform for Dealerships # Covideo is the video platform for dealerships We don’t just say we’re the best, we show it through the results we drive for our users. [See how](https://www.covideo.com/request-a-demo/) ![Thumbnail](https://images.ctfassets.net/tgq8i4774rfe/6rF4UGnzV1Yg7kDGqSfuNg/879ccc37dfaa8056d3236e850d2fb14b/hero-image__3_.webp) ## Automotive is our lane And we’ve got the numbers to prove it. Here’s what we’ve accomplished through the years. [See what you can accomplish](https://www.covideo.com/video-roi-calculator/) ![Highlight card – key features of video messaging platform](https://images.ctfassets.net/tgq8i4774rfe/7aXaFkfioJBSFaicpBocwZ/82536b6924b306bdf8fca90d38b5f034/big-card.webp) **80%** of the nation’s top 25 dealer groups use Covideo ![Video performance and user stats – card 02](https://images.ctfassets.net/tgq8i4774rfe/6s8ubHRCepA6ZgYZTN4kKD/884eaab3027e37e0ccbbfca44f0c2130/stats-02.webp) **20+** years of automotive industry experience **40+** dealership - specific integrations ![Bright green statistic background with covideo logo](https://images.ctfassets.net/tgq8i4774rfe/6s6oqm5LYJhW7DeIk289VU/b047306d81fa8fa4e799b488258e4baf/stats-01.webp) **44,000** users at dealerships trust Covideo ![ stats card 02 – video message engagement metrics](https://images.ctfassets.net/tgq8i4774rfe/2Iri2hodkcpAStpYTa7u3J/1746cdeb701883e0b259a2b6602baf4e/stats-02__1_.webp) **38 sec** average response time from support the covideo promise ## Always going the extra mile for you ![Man in his car taking a selfie](https://images.ctfassets.net/tgq8i4774rfe/4ebeWBCktoTN8P07Dgz0m7/f969bb247828f15ea50b4bca9b9395ec/1.webp) ##### Video is what we do At Covideo, video isn’t just a feature - it’s our foundation. We specialize in helping dealerships leverage the power of personalized video, offering seamless ease of use and an extensive array of integrations designed to fit effortlessly into your workflows. ![People huddled image](https://images.ctfassets.net/tgq8i4774rfe/3nDSpCQsSFW3hlUvxsjCbG/29700ee92e1d868dcdbd5aade9055d2d/2.webp) ##### Commitment to innovation We’re dedicated to keeping your dealership ahead of the curve. Our platform is built to be best-in-class, continuously evolving with the latest tools, technologies, and AI tailored specifically for dealerships. With Covideo, you get everything you need - and nothing you don’t. ![Woman with laptop image](https://images.ctfassets.net/tgq8i4774rfe/4gMUGB6lukMut2wHQ40WtG/08c495dec4d587b3ecc646a28502b0c1/3.webp) ##### The proof is in the process Our proven process is designed to ensure your team not only adopts Covideo but thrives with it. From strategy calls for alignment to a robust onboarding cadence, we set you up for success. By driving adoption and consistency, we help your team focus on what matters most. ![Man in call center](https://images.ctfassets.net/tgq8i4774rfe/65JwIHz0kD1u7wZYzsclsF/b158ff0a4ff31aa6a7c79055957dc156/4.webp) ##### Second-to-none support Your time is valuable, and we’re here to make every second count. Our team is always ready to assist, offering unparalleled expertise and responsiveness. Whether you need quick troubleshooting or strategic guidance, live support from real people is standing by. **See it in action!** Receive an example video straight to your inbox. [Submit](https://www.covideo.com/) ## Inspiring success Trusted by over 80% of the nation’s top dealer groups ![Roseville Kia - Logo](https://images.ctfassets.net/tgq8i4774rfe/3jXAUnfJp1C9dJh6NxMw6P/33df19fa7216887f96a96ed2356eb663/roseville-kia-logo-white.webp) "For me, there is before Covideo and after Covideo, and it’s been night and day. It’s really improved my conversion rate and led to more sales—I mean, who could ask for more?" Jimmy Hadley Roseville Kia Direct Sales / Fleet Department Lead ![beep beep](https://images.ctfassets.net/tgq8i4774rfe/1jVOH3hmrGGzt3R758PfB8/259700276507d9f40ff566fd078bf87a/LogoBMWofPeabody-white1.webp) I would strongly suggest utilizing Covideo, because I’ve definitely seen a significant increase in my pay due to the amount of appointments and sales coming in…I saw an uptick of at least $15-20k in the last two years since I’ve been using Covideo. JD Dolmo Business Development, BMW of Peabody ![Lindsay Logo ](https://images.ctfassets.net/tgq8i4774rfe/1MTLFXxD3GH3qGSVXL7nr2/a7d46fa0d6fcfe04809fe9d8dadc998e/lindsay-cdjr-card1.webp) "Covideo works and the proof is in the growth and numbers. We went from closing internet leads at 6% to over 11%. From 31st in the region to 5th. In one month." Nino Sita Lindsay Chrysler Dodge Jeep RAM General Manager ![](https://images.ctfassets.net/tgq8i4774rfe/3UlhX8ohdHwnW0WV4VqSj1/eee666af540a46b85ae5d017e10b7e4b/FourSeasons-RV.png) Learn how Four Seasons RV uses Covideo to drive engagement from leads when more traditional channels fail. ![Thumbnail](https://images.ctfassets.net/tgq8i4774rfe/3CXc5ZqJqi6sJzRRI50w4C/ac4e381779730123d079f76266fd5e47/ian-knell.webp) ![SVG logo for Bruce Titus](https://images.ctfassets.net/tgq8i4774rfe/kEtAw9WLOEHSeakukdojJ/d5879a9b4642a908f0a54c7952f3d8d3/bruce_titus.svg) We had one agent who only closed his internet leads at 2%. He decided to use Covideo in his intro videos and walkarounds, and last month he closed at 23% on his internet leads! It is a game-changer, I am telling you. It’s time to use Covideo. You will love it. Brea Miller Bruce Titus Auto Group Internet Sales Manager [View all customer stories](https://www.covideo.com/resources/customer-stories/) Discover our difference ## Your entire dealership runs on Covideo Create video messages that inspire action from your leads and loyalty from your customers. ![Sales](https://www.covideo.com/assets/Sales.svg) #### Sales Whether you have a centralized BDC or a sales team managing leads from cradle to grave, we’ve got you covered. Our desktop and mobile applications provide robust support for every dealership structure. ![Phone image with graphs](https://images.ctfassets.net/tgq8i4774rfe/1pVskSJLflwISfHprOyWLL/0eec0697652e1e755ef4fda52cced2e9/image01__3_.webp) ![Assistance](https://www.covideo.com/assets/Assistance.svg) #### Service Fixed operations don’t have to be static. We built Covideo to support the different goals of multiple departments. Our service-focused product has role-specific workflows for technicians and service drive managers. ![Image of phone with a car in repair](https://images.ctfassets.net/tgq8i4774rfe/5HqHWltAeGbB2spCZ8CRMh/eab8619e9989fad6f6737970fb213b7d/image02__2_.webp) ## Frequently Asked Questions ## How much does Covideo cost? Your investment with Covideo is tailored to your needs. Factors like the number of users, desired integrations, and specific dealership requirements influence pricing. For a straightforward estimate, [request a quote](https://www.covideo.com/get-a-quote) here. ## Why wouldn’t I just use my phone? Using your phone might seem simple, but sending, hosting, and tracking videos without a platform like Covideo can be a hassle. Video files are often too large for email or text, leading to delivery failures or getting caught in spam. Plus, you won’t have insights into who’s watching or how they’re engaging. Covideo streamlines everything for you—making the process efficient and effective. ## What if my team struggles with tool adoption? We’ve got you covered! We kick things off with a detailed strategy call to align with your goals, followed by comprehensive training sessions and best practices tailored to your team. With dedicated support and account managers, we act as an extension of your team to ensure success every step of the way. ## Can I share my Covideos on social media? Absolutely! Your videos can be shared through email, text, SMS, your CRM, email marketing platforms, and yes—directly on social media too. ## What special equipment do I need to get started? Nada! All you need is your smartphone or the built-in webcam on your computer. No fancy equipment required—getting started with Covideo is easy and accessible. ## What if I don’t know what to say? We’re here to help. Covideo offers script templates, a built-in teleprompter, and plenty of encouragement. Like any new skill, video messaging takes a little practice, but most users find their groove after just 5-8 videos. You’ve got this! ### Watch and Learn Get the latest insights from our industry experts. [View all](https://www.covideo.com/resources/blog/) ![](https://images.ctfassets.net/h7jj0v7vjcpk/37UO2m0h9POkGApeXw9l3V/2f5882c3b07386ecbb4ec71039f4785e/Auto_tariff_thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/auto-tariffs-dealership/) 9 min read ##### Auto Tariffs and Your Dealership: Will Trump Tariffs Affect Car Prices? Will Trump tariffs affect car prices? We break down what dealerships need to know about auto tariffs and how they can improve sales during economic uncertainty. [Read More](https://www.covideo.com/resources/blog/auto-tariffs-dealership/) ![](https://images.ctfassets.net/h7jj0v7vjcpk/7ogN9ZBHewhGIYd2mGoN0e/3baed6d4d2db2005bce1f57bfcd70838/Avoid_Spam_Folder_thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/avoid-spam-folder/) 7 min read ##### Avoid Spam Folder Pitfalls and Boost Your Email Engagement Avoid the spam folder and boost your audience engagement by creating meaningful content, optimizing your email lists, and boosting your open and click rates. [Read More](https://www.covideo.com/resources/blog/avoid-spam-folder/) ![](https://images.ctfassets.net/h7jj0v7vjcpk/1a5q2vkWzSUd0epjhNCM8y/5816da4f993ef0d685abfffedb96a90c/Animated_Gif_Blog_Thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/animated-thumbnail/) 6 min read ##### How to Create an Animated Thumbnail for Your Video An animated thumbnail is one of the best ways to share an enticing preview your video. Get the tools and knowledge you need to make great thumbnails! [Read More](https://www.covideo.com/resources/blog/animated-thumbnail/) ## It’s time for an upgrade See how you’ll crush monthly targets with Covideo. [Request a demo](https://www.covideo.com/request-a-demo/) [Start your free trial](https://www.covideo.com/free-trial/) ## Contact Covideo connect with covideo # Contact us Have questions or need help? Use the form below, and we’ll be in touch! +1 ![Afghanistan](https://www.covideo.com/assets/countries/af.svg) +93 ![Albania](https://www.covideo.com/assets/countries/al.svg) +355 ![Algeria](https://www.covideo.com/assets/countries/dz.svg) +213 ![Andorra](https://www.covideo.com/assets/countries/ad.svg) +376 ![Angola](https://www.covideo.com/assets/countries/ao.svg) +244 ![Antigua and Barbuda](https://www.covideo.com/assets/countries/ag.svg) +1-268 ![Argentina](https://www.covideo.com/assets/countries/ar.svg) +54 ![Armenia](https://www.covideo.com/assets/countries/am.svg) +374 ![Australia](https://www.covideo.com/assets/countries/au.svg) +61 ![Austria](https://www.covideo.com/assets/countries/at.svg) +43 ![Azerbaijan](https://www.covideo.com/assets/countries/az.svg) +994 ![Bahamas](https://www.covideo.com/assets/countries/bs.svg) +1-242 ![Bahrain](https://www.covideo.com/assets/countries/bh.svg) +973 ![Bangladesh](https://www.covideo.com/assets/countries/bd.svg) +880 ![Barbados](https://www.covideo.com/assets/countries/bb.svg) +1-246 ![Belarus](https://www.covideo.com/assets/countries/by.svg) +375 ![Belgium](https://www.covideo.com/assets/countries/be.svg) +32 ![Belize](https://www.covideo.com/assets/countries/bz.svg) +501 ![Benin](https://www.covideo.com/assets/countries/bj.svg) +229 ![Bhutan](https://www.covideo.com/assets/countries/bt.svg) +975 ![Bolivia](https://www.covideo.com/assets/countries/bo.svg) +591 ![Bosnia and Herzegovina](https://www.covideo.com/assets/countries/ba.svg) +387 ![Botswana](https://www.covideo.com/assets/countries/bw.svg) +267 ![Brazil](https://www.covideo.com/assets/countries/br.svg) +55 ![Brunei](https://www.covideo.com/assets/countries/bn.svg) +673 ![Bulgaria](https://www.covideo.com/assets/countries/bg.svg) +359 ![Burkina Faso](https://www.covideo.com/assets/countries/bf.svg) +226 ![Burundi](https://www.covideo.com/assets/countries/bi.svg) +257 ![Cabo Verde](https://www.covideo.com/assets/countries/cv.svg) +238 ![Cambodia](https://www.covideo.com/assets/countries/kh.svg) +855 ![Cameroon](https://www.covideo.com/assets/countries/cm.svg) +237 ![Central African Republic](https://www.covideo.com/assets/countries/cf.svg) +236 ![Chad](https://www.covideo.com/assets/countries/td.svg) +235 ![Chile](https://www.covideo.com/assets/countries/cl.svg) +56 ![China](https://www.covideo.com/assets/countries/cn.svg) +86 ![Colombia](https://www.covideo.com/assets/countries/co.svg) +57 ![Comoros](https://www.covideo.com/assets/countries/km.svg) +269 ![Congo, Democratic Republic of the](https://www.covideo.com/assets/countries/cd.svg) +243 ![Congo, Republic of the](https://www.covideo.com/assets/countries/cg.svg) +242 ![Costa Rica](https://www.covideo.com/assets/countries/cr.svg) +506 ![Croatia](https://www.covideo.com/assets/countries/hr.svg) +385 ![Cuba](https://www.covideo.com/assets/countries/cu.svg) +53 ![Cyprus](https://www.covideo.com/assets/countries/cy.svg) +357 ![Czech Republic](https://www.covideo.com/assets/countries/cz.svg) +420 ![Denmark](https://www.covideo.com/assets/countries/dk.svg) +45 ![Djibouti](https://www.covideo.com/assets/countries/dj.svg) +253 ![Dominica](https://www.covideo.com/assets/countries/dm.svg) +1-767 ![Dominican Republic](https://www.covideo.com/assets/countries/do.svg) +1-809 ![Ecuador](https://www.covideo.com/assets/countries/ec.svg) +593 ![Egypt](https://www.covideo.com/assets/countries/eg.svg) +20 ![El Salvador](https://www.covideo.com/assets/countries/sv.svg) +503 ![Equatorial Guinea](https://www.covideo.com/assets/countries/gq.svg) +240 ![Eritrea](https://www.covideo.com/assets/countries/er.svg) +291 ![Estonia](https://www.covideo.com/assets/countries/ee.svg) +372 ![Eswatini](https://www.covideo.com/assets/countries/sz.svg) +268 ![Ethiopia](https://www.covideo.com/assets/countries/et.svg) +251 ![Fiji](https://www.covideo.com/assets/countries/fj.svg) +679 ![Finland](https://www.covideo.com/assets/countries/fi.svg) +358 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[Read full story](https://www.covideo.com/resources/customer-stories/reeder-trausch-marine-testimonial/) COVIDEO BENEFITS ## Stand out in a sea of competition Discover how Covideo changes the game for marine dealerships. ![HR](https://www.covideo.com/assets/HR.svg) #### Grab buyers’ attention Drive more responses, more appointments, and more adventures on the water. Video inspires trust and builds excitement for a purchase. ![Grab buyers’ attention - Image](https://images.ctfassets.net/tgq8i4774rfe/FY8KdMEFa61v5ZkmHo0Xm/3d94f9c069ffa54100355720c239717f/image1__3_.webp) ![Award](https://www.covideo.com/assets/award.svg) #### Be a show champion Connect before and after boat and watersport shows to schedule meetings with leads or follow up with a video of their favorite options—they won’t forget you! ![Be a show champion - Image](https://images.ctfassets.net/tgq8i4774rfe/4ZQ5BmUMIqX7N27uf9Knjr/1dbac2b182e76bd96d2867c5ff0cdb19/image2.webp) ![ServiceRoles](https://www.covideo.com/assets/serviceroles.svg) #### Empower your service department Build loyalty and trust by using video to remind customers of maintenance needs and demonstrate recommended repairs they can approve with a tap. ![Empower your service department - Image](https://images.ctfassets.net/tgq8i4774rfe/1TYFSU19dZwbjFtOYIcmRy/480ac0d3d6efb9d31fe8cf5e0adc1d8d/image3__2_.webp) ![AIAssist](https://www.covideo.com/assets/Aiassist.svg) #### Skill up your team Covideo makes it easy to record and edit videos–and even easier to see results. Discover tools to record and edit videos across your team. ![Skill up your team - Image](https://images.ctfassets.net/tgq8i4774rfe/4SDsZavHtoh6HVtlD3x7Vz/4998a1c08fcacc02e82d35c2a6259d30/image4.webp) ## All hands on deck Covideo covers the entire lifecycle from initial sales to ongoing maintenance. Our beginner-friendly tools help every department make an impact and boost revenue. ![Sales - Marine Card Image](https://images.ctfassets.net/tgq8i4774rfe/2jhxaWjK5H3HcPT8xMkQbD/f0993e8e495b8f142798d73115f885f3/sales1__1_.webp) ##### Sales Boost sales with video solutions that quickly connect boating enthusiasts to the recreational lifestyle they dream of. [Learn more](https://www.covideo.com/product/sales/) ![Service - Marine Card Image](https://images.ctfassets.net/tgq8i4774rfe/6gfA0ddfOpQ6npg4Rdiwv0/0991519da20ad6c058494f4a7892c933/sales2.webp) ##### Service Keep everything ship-shape with helpful repair and maintenance videos that build customer loyalty season after season. [Learn more](https://www.covideo.com/product/service/) ## Inspiring success Trusted by over 80% of the nation’s top dealer groups ![Chuck Borba - Image](https://images.ctfassets.net/tgq8i4774rfe/3v6xxsQhqGFabOYW29eC1A/f90b37885bffbc684eb2b017bd0d68fe/user_image.png) Chuck Borba Sales Representative at Spend-A-Day Marina ![Spend a day - Logo testimonial](https://images.ctfassets.net/tgq8i4774rfe/62nWwp2WVndPy0SsgFG2Qk/d20a0470e54a6289b3c052fd0aa50e48/logo-01.webp) "If you’re the person who doesn’t like typing out an email and you don’t know what to write… use this tool! Covideo shows the emotion. It shows you’re excited! I love when I get to talk to somebody about a new boat." [View all customer stories](https://www.covideo.com/resources/customer-stories/) ## Make waves with video See how you’ll crush this season’s sales with Covideo. [Request a demo](https://www.covideo.com/request-a-demo/) [Start your free trial](https://www.covideo.com/free-trial/) ## Covideo Resources # Resources for your success Discover how you can get the most out of Covideo. Browse through our collection of video examples, customer stories, blogs, and more. Resource type: Resource Type [All](https://www.covideo.com/resources/) [Video Examples](https://www.covideo.com/resources/video-examples/) [Customer Stories](https://www.covideo.com/resources/customer-stories/) [Blogs](https://www.covideo.com/resources/blog/) [Expert Insights](https://www.covideo.com/resources/expert-insights/) [Downloads](https://www.covideo.com/resources/downloads/) Categories - Sales36 - Tips & Tricks22 - News7 - Automation3 - Service2 - ![A close up photo of car in a dealership showroom with a man standing behind it with his hand on his chin, thinking](https://images.ctfassets.net/h7jj0v7vjcpk/37UO2m0h9POkGApeXw9l3V/2f5882c3b07386ecbb4ec71039f4785e/Auto_tariff_thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/auto-tariffs-dealership/) 9 min read ##### Auto Tariffs and Your Dealership: Will Trump Tariffs Affect Car Prices? Will Trump tariffs affect car prices? We break down what dealerships need to know about auto tariffs and how they can improve sales during economic uncertainty. [Read More](https://www.covideo.com/resources/blog/auto-tariffs-dealership/) - ![A close-up photo of hands typing on a laptop keyboard. Overlayed above the picture, you can see a reflection of an email inbox with a large photo of a mail icon with a red "no" sign.](https://images.ctfassets.net/h7jj0v7vjcpk/7ogN9ZBHewhGIYd2mGoN0e/3baed6d4d2db2005bce1f57bfcd70838/Avoid_Spam_Folder_thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/avoid-spam-folder/) 7 min read ##### Avoid Spam Folder Pitfalls and Boost Your Email Engagement Avoid the spam folder and boost your audience engagement by creating meaningful content, optimizing your email lists, and boosting your open and click rates. [Read More](https://www.covideo.com/resources/blog/avoid-spam-folder/) - ![A photo of a young woman wearing headphones smiling and waving into her laptop camera. She is sitting in front of a brick wall with a bright window in what looks like a home office.](https://images.ctfassets.net/h7jj0v7vjcpk/1a5q2vkWzSUd0epjhNCM8y/5816da4f993ef0d685abfffedb96a90c/Animated_Gif_Blog_Thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/animated-thumbnail/) 6 min read ##### How to Create an Animated Thumbnail for Your Video An animated thumbnail is one of the best ways to share an enticing preview your video. Get the tools and knowledge you need to make great thumbnails! [Read More](https://www.covideo.com/resources/blog/animated-thumbnail/) - ![A man in a black tshirt sits in a white living room in front of a phone mounted to a ring light. He is reaching out and clicking the screen.](https://images.ctfassets.net/h7jj0v7vjcpk/3YFDoPhItbUJBlZwPNZSK9/14483a5217d4eb34db394aba25f0a15f/2_How_to_make_videos_for_social_media.webp) [Blog](https://www.covideo.com/resources/blog/how-to-make-videos-for-social-media/) 10 min read ##### How to Make Videos for Social Media If you want to learn how to make videos for social media, check out our best practices for recording great content and optimizing it for each social platform. [Read More](https://www.covideo.com/resources/blog/how-to-make-videos-for-social-media/) - ![A photo of a man in an office smiling as he types on the laptop at his desk](https://images.ctfassets.net/h7jj0v7vjcpk/15yq7IZnKez4Ib8I0H99X0/49b4db8aed9a5b0c7fab4e7d103ba6b9/64_How_to_send_a_video_through_email_and_other_platforms__1_.webp) [Blog](https://www.covideo.com/resources/blog/how-to-send-a-video-through-email/) 6 min read ##### How to Send a Video Through Email and Other Platforms It can be a challenge to figure out how to send a video through email. But with the right tools, you can embed your video anywhere share with your contacts! [Read More](https://www.covideo.com/resources/blog/how-to-send-a-video-through-email/) - ![A photo of a man wearing a headset working in the office. There is a computer in front of him.](https://images.ctfassets.net/h7jj0v7vjcpk/5BdvgR5hYiCwmq5iJYuh8l/db55b51d1efbe7e60946363385204a45/3_How_to_become_a_better_salesperson.webp) [Blog](https://www.covideo.com/resources/blog/better-salesperson/) 15 min read ##### How to Become a Better Salesperson The trick to being a better salesperson is to cultivate the right tools, traits, and interests for success. Check out our best tips for growing your sales career. [Read More](https://www.covideo.com/resources/blog/better-salesperson/) - ‹ - [1](https://www.covideo.com/resources/blog/#) - [2](https://www.covideo.com/resources/blog/#) - [3](https://www.covideo.com/resources/blog/#) - [4](https://www.covideo.com/resources/blog/#) - [5](https://www.covideo.com/resources/blog/#) - [6](https://www.covideo.com/resources/blog/#) - [7](https://www.covideo.com/resources/blog/#) - [›](https://www.covideo.com/resources/blog/#) - ![A close up photo of car in a dealership showroom with a man standing behind it with his hand on his chin, thinking](https://images.ctfassets.net/h7jj0v7vjcpk/37UO2m0h9POkGApeXw9l3V/2f5882c3b07386ecbb4ec71039f4785e/Auto_tariff_thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/auto-tariffs-dealership/) 9 min read ##### Auto Tariffs and Your Dealership: Will Trump Tariffs Affect Car Prices? Will Trump tariffs affect car prices? We break down what dealerships need to know about auto tariffs and how they can improve sales during economic uncertainty. [Read More](https://www.covideo.com/resources/blog/auto-tariffs-dealership/) - ![A close-up photo of hands typing on a laptop keyboard. Overlayed above the picture, you can see a reflection of an email inbox with a large photo of a mail icon with a red "no" sign.](https://images.ctfassets.net/h7jj0v7vjcpk/7ogN9ZBHewhGIYd2mGoN0e/3baed6d4d2db2005bce1f57bfcd70838/Avoid_Spam_Folder_thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/avoid-spam-folder/) 7 min read ##### Avoid Spam Folder Pitfalls and Boost Your Email Engagement Avoid the spam folder and boost your audience engagement by creating meaningful content, optimizing your email lists, and boosting your open and click rates. [Read More](https://www.covideo.com/resources/blog/avoid-spam-folder/) - ![A photo of a young woman wearing headphones smiling and waving into her laptop camera. She is sitting in front of a brick wall with a bright window in what looks like a home office.](https://images.ctfassets.net/h7jj0v7vjcpk/1a5q2vkWzSUd0epjhNCM8y/5816da4f993ef0d685abfffedb96a90c/Animated_Gif_Blog_Thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/animated-thumbnail/) 6 min read ##### How to Create an Animated Thumbnail for Your Video An animated thumbnail is one of the best ways to share an enticing preview your video. Get the tools and knowledge you need to make great thumbnails! [Read More](https://www.covideo.com/resources/blog/animated-thumbnail/) - ![A man in a black tshirt sits in a white living room in front of a phone mounted to a ring light. He is reaching out and clicking the screen.](https://images.ctfassets.net/h7jj0v7vjcpk/3YFDoPhItbUJBlZwPNZSK9/14483a5217d4eb34db394aba25f0a15f/2_How_to_make_videos_for_social_media.webp) [Blog](https://www.covideo.com/resources/blog/how-to-make-videos-for-social-media/) 10 min read ##### How to Make Videos for Social Media If you want to learn how to make videos for social media, check out our best practices for recording great content and optimizing it for each social platform. [Read More](https://www.covideo.com/resources/blog/how-to-make-videos-for-social-media/) - ![A photo of a man in an office smiling as he types on the laptop at his desk](https://images.ctfassets.net/h7jj0v7vjcpk/15yq7IZnKez4Ib8I0H99X0/49b4db8aed9a5b0c7fab4e7d103ba6b9/64_How_to_send_a_video_through_email_and_other_platforms__1_.webp) [Blog](https://www.covideo.com/resources/blog/how-to-send-a-video-through-email/) 6 min read ##### How to Send a Video Through Email and Other Platforms It can be a challenge to figure out how to send a video through email. But with the right tools, you can embed your video anywhere share with your contacts! [Read More](https://www.covideo.com/resources/blog/how-to-send-a-video-through-email/) - ![A photo of a man wearing a headset working in the office. There is a computer in front of him.](https://images.ctfassets.net/h7jj0v7vjcpk/5BdvgR5hYiCwmq5iJYuh8l/db55b51d1efbe7e60946363385204a45/3_How_to_become_a_better_salesperson.webp) [Blog](https://www.covideo.com/resources/blog/better-salesperson/) 15 min read ##### How to Become a Better Salesperson The trick to being a better salesperson is to cultivate the right tools, traits, and interests for success. Check out our best tips for growing your sales career. [Read More](https://www.covideo.com/resources/blog/better-salesperson/) Load more ## Let’s get this show on the road See how you’ll crush monthly targets with Covideo. [Request a Demo](https://www.covideo.com/request-a-demo/) [Start your Free Trial](https://www.covideo.com/free-trial/) ## Automotive Video Solutions # Automotive dealers’ competitive edge Stand out from the competition by creating memorable customer experiences with videos that make your dealership the obvious choice. [Request a demo](https://www.covideo.com/request-a-demo/) covideo benefits ### Fuel your dealership’s success Discover how Covideo engages customers throughout your entire relationship - from the first impression to final sale and beyond. [Discover our difference](https://www.covideo.com/why-covideo/) ![Bolt](https://www.covideo.com/assets/Bolt.svg) #### Warm up leads “You’re the one from the video!” Our users hear this from their customers over and over - all because they connected a face with a name from the start. ![Warm up leads - Image](https://images.ctfassets.net/tgq8i4774rfe/6IgZqdZsyPG3bU6DhQByY1/ba1fd7e0c0ea6d3c70c6ebd078aa8868/1-1.webp) ![Sales](https://www.covideo.com/assets/Sales.svg) #### Increase appointments Wanna make the phone ring and the door swing? Personalized video is the game-changer that turns online leads into in-store traffic for more opportunities and at-bats. ![Increase appointments - Image](https://images.ctfassets.net/tgq8i4774rfe/5S5ilMHhp19cP01MdYggFV/f3cba103ab0b2dcfd511d71a438fd9ef/2-2.webp) ![Star](https://www.covideo.com/assets/Star.svg) #### Build loyalty Seeing really is believing. Through transparent communication, you’ll boost customer satisfaction, leading to better relationships and repeat business. ![Build loyalty - Image](https://images.ctfassets.net/tgq8i4774rfe/6LH6MBQkNAwnTlkv8BU7Qw/3610ce8c1ea5df693351831f65c47cd4/3-3.webp) ![Workflow](https://www.covideo.com/assets/Workflow.svg) #### Impact instantly You don’t have to wait months to feel the difference. With Covideo, you’ll see increased engagement and an impact on your bottom line and in as little as 30 days. ![Impact instantly - Image](https://images.ctfassets.net/tgq8i4774rfe/2JWlZMb7XzvRIVQi8ooWkh/e85abdf5131b9367844a2c0b2eed9016/4-4.webp) ### Many roles. One Covideo. Our comprehensive products provide an all-in-one automotive solution for your dealership. ![Automotive Sales Card Image](https://images.ctfassets.net/tgq8i4774rfe/QSWz745lvW1gNv4vYv60Y/cec8e05633bdd4f4144521dbd9a674bc/card1.webp) ##### Sales Trade in bland emails and text for impactful video messages that accelerate connections, conversions, and sales. [Learn more](https://www.covideo.com/product/sales/) ![Automation Service Card Image](https://images.ctfassets.net/tgq8i4774rfe/FHjPESbd7KW0SGpit7a3E/d5f44743e9da0c19a97ede26df98a102/card2.webp) ##### Service Video MPIs, reminders, and updates provide transparent communication that boosts repair order approvals and CSI scores. [Learn more](https://www.covideo.com/product/service/) customer stories ## Inspiring success ![A photo of Eddie Chamorro](https://images.ctfassets.net/tgq8i4774rfe/1hJsN22TjXuR9lQQQRrNEH/65f3411c0c995e7af90303834106880b/user_image.webp) Eddie Chamorro New Car Sales Consultant Cavender Toyota ![Cavender Toyota logo](https://images.ctfassets.net/tgq8i4774rfe/219t2JwezVpVm6CtlOMMev/53b139fd1bde8c9ad13568b56019b97b/logo-cavender-toyota-white.png) "In my very first month, I was able to get the number one internet sales rep spot by giving my customers not only a personalized experience, but a very transparent experience...If you’re looking to increase your sales, make sure you use Covideo." [View all customer stories](https://www.covideo.com/resources/customer-stories/) ## Let's get this show on the road. See how you'll crush your monthly targets with Covideo. [Request a demo](https://www.covideo.com/request-a-demo/) [Start your free trial](https://www.covideo.com/free-trial/) ## Boost Service Transparency # Drive profitability through transparency Use Covideo to create customer experiences that boost transparency, customer confidence, and repair order approvals—fueling profitability in your service department. [Request a demo](https://www.covideo.com/request-a-demo/) ![Thumbnail](https://images.ctfassets.net/tgq8i4774rfe/yOEVvre1LtJwZtKl1JS22/a597f2181f5f3ea2ae035ff51cdedc80/hero-service-image.webp) ## Earn Trust. Increase Approvals. Drive Results. Turn your service drive into a powerful profit engine with Covideo ![First engagement card – video messaging usage trends](https://images.ctfassets.net/tgq8i4774rfe/vXluPenhc1KMDdUAQ2oY5/818999b2805403e02f3a60e2aef95137/stats-card-1.jpg) **35-60%** Dollar per repair order increase with multi-point inspection videos ![Growth analytics card – user activity on video messaging platform](https://images.ctfassets.net/tgq8i4774rfe/10UhWKoGjkXqHRGlMoaSgM/7c7ada32bf7596146e328714957d41e3/stats-card-2__1_.webp) **70%** Of car buyers value the transparency of video in the service department ![Platform usage card version 2 – video messaging engagement](https://images.ctfassets.net/tgq8i4774rfe/5xVuTJvJKjBscSLdBLlETj/24a5126f3027e74d9678574bfac7188b/stats-card-3.jpg) **25-35%** increase in CSI score when using video in service department how it works ## Put your team in the driver’s seat Let the expertise of your team shine through with Covideo’s service product, designed especially for fixed ops. [See all features](https://www.covideo.com/features/) ![Stop](https://www.covideo.com/assets/Stop.svg) #### Record video repairs Technicians create detailed video walkthroughs of inspections, showcasing issues and recommended repairs with tools like video stabilization and dual-camera recording. ![Record video repairs - Image](https://images.ctfassets.net/tgq8i4774rfe/25RAYWGtVhk2ILQFoqDhFi/b40cf24c06df9c680e9364549287678e/image-1__2_.webp) ![Send](https://www.covideo.com/assets/Send.svg) #### Share with advisors Videos seamlessly pass to advisors for review and approval before being sent to customers with repair estimates, keeping your service team efficient and on task. ![Share with advisors - Image](https://images.ctfassets.net/tgq8i4774rfe/2ME0T37vRAUvUAzUEC4cK7/9dfc0073c8ddad41d0f0b8d8bbbc71b4/image-2__2_.webp) ![TopOfTheLine](https://www.covideo.com/assets/topoftheline.svg) #### Streamline approvals Customers get videos via email or text, approve repairs with a tap, and advisors get instant notifications to keep the process moving quickly and smoothly. ![Streamline approvals - Image](https://images.ctfassets.net/tgq8i4774rfe/NSFr30J28J66Cbfj7LG2y/3b74c7752ccec9e2e4999cb4c6027954/image-3__2_.webp) ![ServiceRoles](https://www.covideo.com/assets/serviceroles.svg) #### Keep them coming back Follow up with thank-you videos to gather feedback, build loyalty, and drive repeat business, making your service drive a reliable revenue generator. ![Keep them coming back - Image](https://images.ctfassets.net/tgq8i4774rfe/6iK2Nn1O8f87VTYRx6JZuS/baaa4a4511a5a981bb2192ca31b5b42d/image-4__1_.webp) ![Record video repairs - Image](https://images.ctfassets.net/tgq8i4774rfe/25RAYWGtVhk2ILQFoqDhFi/b40cf24c06df9c680e9364549287678e/image-1__2_.webp) service use cases ## Fuel your service success with video Reinforce clarity and confidence with every interaction. [Take it for a spin](https://www.covideo.com/free-trial/) ![Video Multipoint Inspections - Image](https://images.ctfassets.net/tgq8i4774rfe/7xs0XXDC1TQDAl3lkDsVkp/4bbe4f168e79ced782b9f3ec3618eab3/image-1__3_.webp) ##### Video Multipoint Inspections Identify potential problems early, visually demonstrate your findings, and help customers clearly understand their vehicle’s condition. ![Recommended Repairs - Image](https://images.ctfassets.net/tgq8i4774rfe/6nTrL3JHRIw3wOmhVc9ayQ/ed0015acb92d8966f41263c25ab57849/image-2__3_.webp) ##### Recommended Repairs Show exactly where, how, and why repairs are needed, helping customers understand the value and approve the work with confidence. ![Customer Satisfaction Follow-Ups - Image](https://images.ctfassets.net/tgq8i4774rfe/1FZqOp07YfhVSnZ8CAwubU/a6955bdd7c9fc1c50e769cf785abc770/image-3__3_.webp) ##### Customer Satisfaction Follow-Ups Send a post-appointment thank-you video and encourage customers to share feedback, strengthening relationships and ensuring satisfaction. ![Service Promotions and Maintenance Reminders - Image](https://images.ctfassets.net/tgq8i4774rfe/YwR0bfkrCcxUAvbSUnCO8/34cacb56cd2b83c65971f8e15da03ada/image-4__2_.webp) ##### Service Promos & Reminders Keep customers coming back with timely video updates about routine maintenance needs and promotions that drive additional revenue. **See it in action!** Receive an example video straight to your inbox. [Submit](https://www.covideo.com/) supported roles ## Empowering your experts ![Service Technician - Image](https://images.ctfassets.net/tgq8i4774rfe/4at4g4b2Lhwb717otkS6LU/5f17bac9cbae401d520ee73147ca0c8d/image-1__4_.webp) #### Service Technician Record videos showing recommended repairs and updates for customers, providing clarity and transparency. You’re the expert; we handle the rest. ![Service Advisor - Image](https://images.ctfassets.net/tgq8i4774rfe/2fxyYaioEQ9iTzMbuVVEsh/72d1830ff9af6b3a7207ea02b5c22306/image-2__4_.webp) #### Service Advisor Ensure quality customer service by reviewing and sending technicians’ videos to customers alongside estimates and RO recommendations. ![Customer Care Rep - Image](https://images.ctfassets.net/tgq8i4774rfe/55GuVaGdX95xDHjeFKi65q/684031879424fabf179017d7f0b6f79b/image-3__4_.webp) #### Customer Care Rep Conduct follow ups, send surveys, and share special offers with video to boost customer satisfaction. Build trust and ensure repeat business for years to come. customer stories ## Inspiring success ![Jimmy Hadley - Logo](https://images.ctfassets.net/tgq8i4774rfe/560sCLSWgeXPxuxgM0xrUM/e17e81cbcb517dc39baeb5df37e30ab3/jimmy-hadley.webp) Jimmy Hadley Fleet Department Lead Roseville Kia ![Roseville Kia - Logo](https://images.ctfassets.net/tgq8i4774rfe/3jXAUnfJp1C9dJh6NxMw6P/33df19fa7216887f96a96ed2356eb663/roseville-kia-logo-white.webp) "It's a great tool for follow up and engagement. I send out surveys to my customers with a video as soon as they interact with me. And they love it. It's super simple, super convenient, and all in one place on their phone." [View all customer stories](https://www.covideo.com/resources/customer-stories/) ## Supercharge your service department Turn your service drive into a powerful profit engine with Covideo. [Request a demo](https://www.covideo.com/request-a-demo/) [Start your free trial](https://www.covideo.com/free-trial/) ## Cookie Policy Overview # Cookie Notice Last Updated: June 2022 This Cookie Notice explains how Covideo, LLC (“Company“, “we“, “us“, and “our“) uses cookies and similar technologies to recognize you when you visit our websites at https://www.covideo.com, (“Websites“). It explains what these technologies are and why we use them, as well as your rights to control our use of them. In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information. #### What are cookies? Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. Cookies set by the website owner (in this case, Covideo, LLC) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites. #### Why do we use cookies? We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below. The specific types of first and third party cookies served through our Websites and the purposes they perform are described below. #### How can I control cookies? You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services. The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information. In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com. The specific types of first and third party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit): - **Essential website cookies:** These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas. - **Performance and functionality cookies:** These cookies are used to enhance the performance and functionality of our Websites but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable. **Name:** PHPSESSID **Purpose:** Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages. **Purpose:** Cookie generated by applications based on the PHP language. **Provider**: www.covideo.com **Service:** PHP.net **View Service Privacy Policy Country:** United States **Type:** server\_cookie **Expires in:** session - **Analytics and customization cookies:** These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customize our Websites for you. **Name:** \_ga **Purpose:** It records a particular ID used to come up with data about website usage by the user. It is a HTTP cookie that expires after 2 years. **Provider:** .covideo.com **Service:** Google Analytics **View Service Privacy Policy Country:** United States **Type:** http\_cookie **Expires in:** 1 year 11 months 29 days **Name:** \_ga\_# **Purpose:** Used to distinguish individual users by means of designation of a randomly generated number as client identifier, which allows calculation of visits and sessions **Provider:** .covideo.com **Service:** Google Analytics **View Service Privacy Policy Country:** United States **Type:** http\_cookie **Expires in:** 1 year 11 months 29 days **Name:** \_gat# **Purpose:** Enables Google Analytics regulate the rate of requesting. It is a HTTP cookie type that lasts for a session. **Provider:** .covideo.com **Service:** Google Analytics **View Service Privacy Policy Country:** United States **Type:** http\_cookie **Expires in:** 1 minute **Name:** \_gid **Purpose:** Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session. **Provider:** .covideo.com **Service:** Google Analytics **View Service Privacy Policy Country:** United States **Type:** http\_cookie **Expires in:** 1 day **Name:**#collect **Purpose:** Sends data such as visitor’s behavior and device to Google Analytics. It is able to keep track of the visitor across marketing channels and devices. It is a pixel tracker type cookie whose activity lasts within the browsing session. **Provider:** www.covideo.com **Service:** Google Analytics **View Service Privacy Policy Country:** United States **Type:** pixel\_tracker **Expires in:** session - **Advertising cookies:** These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. **Name:** a **Purpose:** Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. **Provider:** .covideo.com **Service:** Cox Digital Solutions (Fomerly Adify) **View Service Privacy Policy Country:** United States **Type:** pixel\_tracker **Expires in:** session **Name:** ga-audiences **Purpose:** Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites **Provider:** .covideo.com **Service:** AdWords **View Service Privacy Policy Country:** United States **Type:** pixel\_tracker **Expires in:** session - **Unclassified cookies:** These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers. **Name:** visitorId **Purpose:** \_\_\_\_\_\_\_\_\_\_ **Provider:** .ws.zoominfo.com **Service:** \_\_\_\_\_\_\_\_\_\_ **Country:** United States **Type:** server\_cookie **Expires in:** 11 months 30 days **Name:** sp\_t **Purpose:**\_\_\_\_\_\_\_\_\_\_ **Provider:** .spotify.com **Service:** \_\_\_\_\_\_\_\_\_\_ **Country:** United States **Type:** http\_cookie **Expires in:** 11 months 30 days **Name:** sp\_landing **Purpose:** \_\_\_\_\_\_\_\_\_\_ **Provider:** .spotify.com **Service:**\_\_\_\_\_\_\_\_\_\_ **Country:** United States **Type:** server\_cookie **Expires in:** 1 day #### What about other tracking technologies, like web beacons? Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or opened an e-mail including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of e-mail marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning. #### Do you use Flash cookies or Local Shared Objects? Websites may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention and for other site operations. If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content. #### Do you serve targeted advertising? Third parties may serve cookies on your computer or mobile device to serve advertising through our Websites. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other details that directly identify you unless you choose to provide these.. #### How often will you update this Cookie Notice? We may update this Cookie Notice from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Notice regularly to stay informed about our use of cookies and related technologies. The date at the top of this Cookie Notice indicates when it was last updated. #### Where can I get further information? If you have any questions about our use of cookies or other technologies, please email us at legal@covideo.com or by post to: Covideo, LLC 6235 Guilford Ave Indianapolis, IN 46220 United States Phone: (800) 306-1445 Fax: (765) 807-3125 ## Let's get this show on the road. See how you'll crush your monthly targets with Covideo. [Request a demo](https://www.covideo.com/request-a-demo/) [Start your free trial](https://www.covideo.com/free-trial/) ## Covideo Privacy Policy # Privacy Policy Last Updated: November 2022 This privacy notice for Covideo, LLC (doing business as Covideo) (“Covideo,” “we,” “us,” or “our“), describes how and why we might collect, store, use, and/or share (“process“) your information when you use our services (“Services“), such as when you: Visit our website at https://www.covideo.com, or any website of ours that links to this privacy notice Download and use our mobile application (Covideo), or any other application of ours that links to this privacy notice Engage with us in other related ways, including any sales, marketing, or events Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [legal@covideo.com](mailto:legal@covideo.com). ### Summary of key points This summary provides key points from our privacy notice, but you can find out more details below. - **What personal information do we process?** When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Covideo and the Services, the choices you make, and the products and features you use. - **Do we process any sensitive personal information?** We do not process sensitive personal information. - **Do we receive any information from third parties?** We do not receive any information from third parties. - **How do we process your information?** We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. - **In what situations and with which types of parties do we share personal information?** We may share information in specific situations and with specific categories of third parties. - **How do we keep your information safe?** We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. - **What are your rights?** Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. - **How do you exercise your rights?** The easiest way to exercise your rights is by filling out our data subject request form available here: https://www.covideo.com/datarequest, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws. #### I. What information do we collect? Personal information you disclose to us. **In short:** We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. - ##### Personal Information Provided by You The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: - names - phone numbers - email addresses - job titles - usernames - passwords - contact preferences - contact or authentication data - billing addresses - mailing addresses - debit/credit card numbers - sensitive Information We do not process sensitive information. - ##### Phone & SMS Data By clicking ​"I accept" on forms when you provide your phone number, you consent to receive marketing text messages from Covideo. Text STOP to opt out. Text HELP for support. Message frequency may vary. Standard terms and rates may apply. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text message All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. - ##### Payment Data We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Stripe and Intact. You may find their privacy notice link(s) here: https://stripe.com/privacy and https://www.sageintacct.com/privacy\_policy\_website. - ##### Social Media Login Data We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” below. - ##### Application Data If you use our application(s), we also may collect the following information if you choose to provide us with access or permission: - **Mobile Device Access** We may request access or permission to certain features from your mobile device, including your mobile device’s contacts, microphone, camera, calendar, social media accounts, storage, and other features. If you wish to change our access or permissions, you may do so in your device’s settings. - **Mobile Device Data** We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed. - ##### Push Notifications We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings. This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. - ##### Information automatically collected **In short:** Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services. We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes: - ##### Log and Usage Data Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings). - ##### Device Data Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings). - ##### Location Data Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings). #### II. How do we process your information? **In Short:** We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your personal information for a variety of reasons, depending on how you interact with our Services, including: - **To facilitate account creation and authentication and otherwise manage user accounts.** We may process your information so you can create and log in to your account, as well as keep your account in working order. - **To deliver and facilitate delivery of services to the user.** We may process your information to provide you with the requested service. - **To respond to user inquiries/offer support to users.** We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service. - **To send administrative information to you.** We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information. - **To fulfill and manage your orders.** We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services. - **To enable user-to-user communications.** We may process your information if you choose to use any of our offerings that allow for communication with another user. - **To request feedback.** We may process your information when necessary to request feedback and to contact you about your use of our Services. - **To send you marketing and promotional communications.** We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below): - **To protect our Services.** We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention. - **To identify usage trends.** We may process information about how you use our Services to better understand how they are being used so we can improve them. - **To determine the effectiveness of our marketing and promotional campaigns.** We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you. - **To save or protect an individual’s vital interest.** We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm. #### III. What legal bases do we rely on to process your information? **In Short**: We process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests. If you are located in Canada, this section applies to you. We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time. In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example: If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way For investigations and fraud detection and prevention For business transactions provided certain conditions are met If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim For identifying injured, ill, or deceased persons and communicating with next of kin If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced If the collection is solely for journalistic, artistic, or literary purposes If the information is publicly available and is specified by the regulations. #### IV. When and with whom do we share your personal information? **In Short:** We may share information in specific situations described in this section and/or with the following categories of third parties. - **Vendors, Consultants, and Other Third-Party Service Providers.** - We may share your data with third-party vendors, service providers, contractors, or agents (“third parties“) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. The categories of third parties we may share personal information with are as follows: - **Data Analytics Services Finance & Accounting Tools Cloud Computing Services Communication & Collaboration Tools Data Storage Service Providers Payment Processors Performance Monitoring Tools Sales & Marketing Tools Social Networks User Account Registration & Authentication Services** We also may need to share your personal information in the following situations: - **Business Transfers.** - We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us. Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions. #### V. Do we use cookies and other tracking technologies? **In Short:** We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice. #### VI. How do we handle your social logins? **In Short:** If you choose to register or log in to our services using a social media account, we may have access to certain information about you. Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform. We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps. #### VII. How long do we keep your information? **In Short:** We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than two (2) months past the termination of the user’s account. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. #### VIII. How do we keep your information safe? **In Short:** We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment. #### IX. Do we collect information from minors? **In Short:** We do not knowingly collect data from or market to children under 18 years of age. We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [legal@covideo.com](mailto:legal@covideo.com). #### X. What are your privacy rights? **In Short:** In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time. In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. We will consider and act upon any request in accordance with applicable data protection laws. **Withdrawing your consent:** If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying “STOP” or “UNSUBSCRIBE” to the SMS messages that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. ##### Account Information If you would at any time like to review or change the information in your account or terminate your account, you can: **Log in to your account settings and update your user account.** - Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements. **Cookies and similar technologies** - Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. If you have questions or comments about your privacy rights, you may email us at [legal@covideo.com](mailto:legal@covideo.com). #### XI. Controls for do-not-track features Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice. #### XII. Do California residents have specific privacy rights? **In Short:** Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information. California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below. If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.). ##### CCPA Privacy Notice The California Code of Regulations defines a “resident” as: - every individual who is in the State of California for other than a temporary or transitory purpose and - every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose All other individuals are defined as “non-residents.” If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information. ##### What categories of personal information do we collect? We have collected the following categories of personal information in the past twelve (12) months: - Category - Examples - Collected **A. Identifiers: YES** Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name **B. Personal information categories listed in the California Customer Records statute: YES** Name, contact information, education, employment, employment history, and financial information **C. Protected classification characteristics under California or federal law: NO** Gender and date of birth **D. Commercial information: NO** Transaction information, purchase history, financial details, and payment information **E. Biometric information: NO** Fingerprints and voiceprints **F. Internet or other similar network activity: NO** Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements **G. Geolocation data: YES** Device location **H. Audio, electronic, visual, thermal, olfactory, or similar information: YES** Images and audio, video or call recordings created in connection with our business activities **I. Professional or employment-related information: NO** Business contact details in order to provide you our services at a business level or job title, work history, and professional qualifications if you apply for a job with us **J. Education Information: NO** Student records and directory information **K. Inferences drawn from other personal information: NO** Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics We may also collect other personal information outside of these categories instances where you interact with us in person, online, or by phone or mail in the context of: - Receiving help through our customer support channels; Participation in customer surveys or contests; and Facilitation in the delivery of our Services and to respond to your inquiries. ##### How do we use and share your personal information? Covideo, LLC collects and shares your personal information through: Targeting cookies/Marketing cookies Beacons/Pixels/Tags More information about our data collection and sharing practices can be found in this privacy notice. You may contact us by email at [legal@covideo.com](mailto:legal@covideo.com), or by referring to the contact details at the bottom of this document. If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf. ##### Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf. We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information. Covideo, LLC has not sold any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. Covideo, LLC has disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months: **Category A.** - Identifiers, such as contact details like your real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name. **Category B.** - Personal information, as defined in the California Customer Records law, such as your name, contact information, education, employment, employment history, and financial information. The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?“. ##### Your rights with respect to your personal data **Right to request deletion of the data — Request to delete** You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities. **Right to be informed — Request to know** Depending on the circumstances, you have a right to know: whether we collect and use your personal information; the categories of personal information that we collect; the purposes for which the collected personal information is used; whether we sell your personal information to third parties; the categories of personal information that we sold or disclosed for a business purpose; the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and the business or commercial purpose for collecting or selling personal information. In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request. **Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights** We will not discriminate against you if you exercise your privacy rights. ##### Verification process Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate. We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you. ##### Other privacy rights You may object to the processing of your personal information. You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information. You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA. You may request to opt out from future selling of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission. To exercise these rights, you can contact us by email at [legal@covideo.com](mailto:legal@covideo.com), or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you. #### XIII. Do we use YouTube APIs? Covideo uses YouTube API Services as an online resource to which our website may link or otherwise reference that you may access through our website (“Third-Party Services”). Therefore, our website utilizes the YouTube API Services, and you agree to be bound by the YouTube Terms of Service ( [YouTube Terms](https://www.youtube.com/t/terms)), Privacy Policy ( [Google Privacy Policy](http://www.google.com/policies/privacy)), and API Services Terms of Service ( [YouTube API Terms](https://developers.google.com/youtube/terms/api-services-terms-of-service)) when engaging YouTube content and services through our website. We take no responsibility for the content or privacy practices of any Third-Party Services. In addition to Covideo’s normal procedure for deleting stored data, you will be able to revoke the data of YouTube API Services via the Google security settings page at [Google Security Settings](https://security.google.com/settings/security/permissions). #### XIV. Do we make updates to this notice? **In Short:** Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information. #### XV. How can you contact us about this notice? If you have questions or comments about this notice, you may email us at [legal@covideo.com](mailto:legal@covideo.com) or by post to: Covideo, LLC 6235 Guilford Ave Indianapolis, IN 46220 United States #### XVI. How can you review, update, or delete the data we collect from you? Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, click the icon in the bottom right-hand corner of the Covideo website where you can adjust this. ## Let's get this show on the road. See how you'll crush your monthly targets with Covideo. [Request a demo](https://www.covideo.com/request-a-demo/) [Start your free trial](https://www.covideo.com/free-trial/) ## Boost RV Sales # Drive RV sales, fuel adventures Connect your customers with their dream RV with impactful, personalized video messages. [Request a demo](https://www.covideo.com/request-a-demo/) ![Thumbnail](https://images.ctfassets.net/tgq8i4774rfe/2T9h0GczN9ifyjPGAWxCs/83c67f244da02150b58d39a1627bc77e/hero-1.webp) COVIDEO BENEFITS ## Your Hookup to Better Connections Covideo is your key to more RV sales and lifelong customers ![World](https://www.covideo.com/assets/World.svg) #### Capture internet leads When someone can’t visit in person, video is the next best thing! Record video walkarounds, appointment reminders, and thank yous for your online or faraway customers. ![Capture internet leads - Image](https://images.ctfassets.net/tgq8i4774rfe/2CN1eg0x8x2BlO9mLa89mg/223763df4182d48f2a1078083378a712/1-image1.webp) ![CommentsAndReactions](https://www.covideo.com/assets/CommentsAndReactions.svg) #### Connect in show season Personalized video helps your dealership shine before and after shows. Entice buyers to visit your booth or follow up about their favorite options! ![Connect in show season - Image](https://images.ctfassets.net/tgq8i4774rfe/4g9De8YOKFszAKAfGnHZL0/390ecca7fb7cbe5b019b41ff348a449a/2-image2.webp) ![Webcam](https://www.covideo.com/assets/Webcam.svg) #### Provide an unbeatable experience An RV is a large, exciting purchase. Video provides clear and open communication and an unparalleled customer experience that helps buyers feel confident. ![Provide an unbeatable experience - Image](https://images.ctfassets.net/tgq8i4774rfe/2yaHZ6og25SX5lNZLx52UY/41b66c526a11262f29c8efe210095e4f/3-image3.webp) ![StaticCalls](https://www.covideo.com/assets/StaticCalls.svg) #### Master easy-to-use tools No experience needed: Covideo provides simple editing tools, second-to-none support, and unlimited storage to boost success from day one. ![Master easy-to-use tools - Image](https://images.ctfassets.net/tgq8i4774rfe/4olhwhEu2mC2VmwulhdMbs/d4a78b236ea9e44ce58d33c7a105e9bd/4-image4.webp) ## Simplify Sales, Strengthen Service Our solutions support every side of your RV dealership—from sales to service—with ultra-efficient and easy-to-use tools. ![Sales RV Card - Image](https://images.ctfassets.net/tgq8i4774rfe/6DLbm69fwFmvb4TSJBXZRK/b0c9cd9368223f06255f474a41efac79/sales1.webp) ##### Sales Whether at a show, on-lot, or online, video builds customer loyalty and speeds up your sales cycle. [Learn more](https://www.covideo.com/product/sales/) ![Service RV Card - Image](https://images.ctfassets.net/tgq8i4774rfe/7qoCSCBw7T2MNMOfrL7SHs/d15eeaf5075f0e50c903a5def3ab8a73/service.webp) ##### Service Provide a transparent look into recommended RV repairs to ensure happy travels and repeat business. [Learn more](https://www.covideo.com/product/service/) Customer stories ## Inspiring success ![Selah Vee - Image](https://images.ctfassets.net/tgq8i4774rfe/8MLI87I6KoFSjcYYNhohF/c39254a4717ec39f92587cd1c063aa81/testimonial-user.webp) Selah Vee RV Sales Associate Forest River RV Medford by Camping World ![Forest River - Camping World - Logo](https://images.ctfassets.net/tgq8i4774rfe/1fU2VvxBVG63jfBz0UP45s/7ad383ee4c6b68b03c15c563ba9e4213/fr-footer-logo_480.png) "People look at so many RVs, they forget which ones they liked. So, when they leave, I send them a quick little Covideo clip. Then they come back, and guess what? They buy it. Covideo is awesome, and I use it on the daily. " [View all customer stories](https://www.covideo.com/resources/customer-stories/) ## Go the extra mile for your customers Connect more buyers to the RV lifestyle of their dreams with Covideo. [Request a demo](https://www.covideo.com/request-a-demo/) [Start your free trial](https://www.covideo.com/free-trial/) ## Connecting Through Video our mission # Connecting people, one video at a time “Empower our users to create more meaningful experiences that spark more conversations and build stronger connections." ![A photo of Covideo building](https://images.ctfassets.net/tgq8i4774rfe/4dCwShB8Ek7an4JYMlOyPn/bafce50a616db8fcb8b3b2821684471e/Covideo_NewSign_Mock-up_White.jpg) ## About us ![Insight](https://www.covideo.com/assets/Insight.svg) #### Paving the way In 2004, our founders saw an opportunity: video was captivating audiences, but capturing and sending it was a challenge. They envisioned a tool to make recording and sharing video simple. And so, Covideo was born. Since then, Covideo has evolved into a powerful platform that helps thousands of businesses boost engagement, conversions, and sales. [Try it now](https://www.covideo.com/request-a-demo/) ![Logo](https://www.covideo.com/assets/Logo.svg) #### What’s in a name Our name, Covideo, is a reflection of what we stand for. "Co" means “with,” emphasizing our commitment to helping you create meaningful connections—with your customers, your teams, and your partners. At our core, we’re about joining people together through genuine interactions with video. [Why Covideo](https://www.covideo.com/why-covideo/) ![ManageUsers](https://www.covideo.com/assets/ManageUsers.svg) #### Join our team At Covideo, we’re always on the lookout for resourceful, driven individuals who want to make an impact within a fast-growing company. Think you’re a great fit? Explore all open positions and help us continue transforming how businesses communicate with personalized video. [Covideo careers](https://www.covideo.com/careers/) ## Come along for the ride Join Covideo on our journey to bring personal connection back to business. [Connect with Covideo](https://www.linkedin.com/company/covideo-systems) ## Covideo Resource Downloads # Resources for your success Discover how you can get the most out of Covideo. Browse through our collection of video examples, customer stories, blogs, and more. Resource type: Resource Type [All](https://www.covideo.com/resources/) [Video Examples](https://www.covideo.com/resources/video-examples/) [Customer Stories](https://www.covideo.com/resources/customer-stories/) [Blogs](https://www.covideo.com/resources/blog/) [Expert Insights](https://www.covideo.com/resources/expert-insights/) [Downloads](https://www.covideo.com/resources/downloads/) Categories - Automotive1 - ![Digital Ebook](https://images.ctfassets.net/h7jj0v7vjcpk/65FpV6KNqyVmvRwvNqj6UX/5b9bb02e62c3f5f342e4f70f3896a4f0/Blog-thumbnail-video-message-book__2_.webp) [Downloads](https://www.covideo.com/resources/downloads/ultimate-video-messaging-playbook/) ##### The Ultimate Video Messaging Playbook Learn why video is the go-to sales tool for dealerships, discover top use cases and best practices, and access video examples and scripts to help you get started today! [Read More](https://www.covideo.com/resources/downloads/ultimate-video-messaging-playbook/) - ‹ - [1](https://www.covideo.com/resources/downloads/#) - › - ![Digital Ebook](https://images.ctfassets.net/h7jj0v7vjcpk/65FpV6KNqyVmvRwvNqj6UX/5b9bb02e62c3f5f342e4f70f3896a4f0/Blog-thumbnail-video-message-book__2_.webp) [Downloads](https://www.covideo.com/resources/downloads/ultimate-video-messaging-playbook/) ##### The Ultimate Video Messaging Playbook Learn why video is the go-to sales tool for dealerships, discover top use cases and best practices, and access video examples and scripts to help you get started today! [Read More](https://www.covideo.com/resources/downloads/ultimate-video-messaging-playbook/) Load more ## Let’s get this show on the road See how you’ll crush monthly targets with Covideo. [Request a Demo](https://www.covideo.com/request-a-demo/) [Start your Free Trial](https://www.covideo.com/free-trial/) ## Free Trial Signup # Start your free trial I accept the [Terms and Conditions](https://www.covideo.com/terms-and-conditions/) and [Privacy Policy](https://www.covideo.com/privacy-policy/) of this website. [Get Started](https://www.covideo.com/) ![Roseville Kia - Logo](https://images.ctfassets.net/tgq8i4774rfe/3jXAUnfJp1C9dJh6NxMw6P/33df19fa7216887f96a96ed2356eb663/roseville-kia-logo-white.webp) "For me, there is before Covideo and after Covideo, and it’s been night and day. It’s really improved my conversion rate and led to more sales—I mean, who could ask for more?" Jimmy Hadley Roseville Kia Direct Sales / Fleet Department Lead ## Video Solutions for Industries # Versatile video solutions. Transformative results. No matter your industry or role, amplify your outreach with video messaging that strengthens connections, conversions, and customer relationships. [Request a demo](https://www.covideo.com/request-a-demo/) [Start your free trial](https://www.covideo.com/free-trial/) ![Image of won badges](https://images.ctfassets.net/tgq8i4774rfe/68WEJfqzEcdlSfHpITcY0G/f5b67ecfcac3f5b596c7f890568032e7/g2-badges__1_.png) ![Thumbnail](https://images.ctfassets.net/tgq8i4774rfe/5SMS2WUYpm2mAWLij9Iucz/d5d05ecac466c61901f0bcfd3add343a/hero-image.webp) ## Results that speak for themselves See how Covideo delivers measurable impact. ![Dark mode stats image](https://images.ctfassets.net/tgq8i4774rfe/3TPEuTL6AkcA0nKo4DWrF8/cf6eada2e235ef72791aca52721e30d1/DarkStats.svg) 19% Increase in email open rates with video message ![Background with visual stats – video messaging platform metrics](https://images.ctfassets.net/tgq8i4774rfe/ThIoHIEOFuiqyCxB2AWse/7923c69ec93afffbc0bbdb0523ac71ae/stats-bg2.webp) 65% Boost in message click-through-rate ![Stats card with light background](https://images.ctfassets.net/tgq8i4774rfe/thur0Sqa1KmqOCETOmqE1/8cb54454161599b4886f883ee240e286/stats-card-light-bg.jpg) 26% Reduction in email unsubscribes ## From first impression to lasting connection Covideo’s comprehensive platform helps you effortlessly engage, connect, and convert with every message. [See all features](https://www.covideo.com/features/) ![Stop](https://www.covideo.com/assets/Stop.svg) #### Record. Personalize. Send. Create engaging messages that resonate with your audiences. With our best-in-class tools, you can quickly record videos, edit them, and send via email, text, or social media. ![Image of video of a woman with editing tools visible.](https://images.ctfassets.net/tgq8i4774rfe/491WvK6WLDVaYGY3VVTqTY/7534996907920028e09771ce0dc86c60/1-image.webp) ![Data](https://www.covideo.com/assets/Data.svg) #### Track. Analyze. Report. Improve your strategies with data-driven decisions. Monitor video views, track engagement metrics, and generate insightful reports so you can measure your success every step of the way. ![Image of statistics and a man smiling](https://images.ctfassets.net/tgq8i4774rfe/2IOB0TDTqEj995HVF3aQf8/a1879533bfb0ed2d30584f424601ec26/2-image__1_.webp) ![Blog](https://www.covideo.com/assets/Blog.svg) #### Organize. Manage. Approve. Stay on-brand and on the same page with your team. Build custom video landing pages, manage your library of videos, and streamline your approval process with Covideo’s collaborative features. ![](https://images.ctfassets.net/tgq8i4774rfe/1cBPgponhcFdW925g0xTcu/8cb8d5517b5fe7ce5a4654813dbd8cd0/3-image.webp) ![Image of video of a woman with editing tools visible.](https://images.ctfassets.net/tgq8i4774rfe/491WvK6WLDVaYGY3VVTqTY/7534996907920028e09771ce0dc86c60/1-image.webp) ## Tailored video solutions for every need Sales & Marketing Higher Education Real Estate & Mortgage Financial Services Customer Success HR & Recruiting ![Sales](https://www.covideo.com/assets/Sales.svg) #### Video messaging for sales and marketing Boost engagement and close more deals by using personalized video to turn cold leads into warm opportunities, demonstrate product value, and deliver tailored follow-ups. [Learn more](https://www.covideo.com/request-a-demo/) ![Image of a man smiling](https://images.ctfassets.net/tgq8i4774rfe/3njazlPnLCv6r2C35Zm3Co/728be7c476db115a4e64d3f42be7344b/1-sales-marketing.webp) ![School](https://www.covideo.com/assets/School.svg) #### Video messaging for higher education Admissions and development departments use video to boost enrollment and support fundraising goals. Connect with students and alumni in a more authentic and impactful way. [Learn more](https://www.covideo.com/request-a-demo/) ![Image of a student looking at their phone](https://images.ctfassets.net/tgq8i4774rfe/76y3ZcfUYC8riDURMn6Sea/586725100de7c895406a8d58d0d78138/2-higher-edu.webp) ![RealEstate](https://www.covideo.com/assets/RealEstate.svg) #### Video messaging for real estate and mortgage Agents and lenders build trust and close deals faster by providing personalized property tours, loan updates, and face-to-face communication through Covideo. [Learn more](https://www.covideo.com/request-a-demo/) ![Image of a man recording with his phone](https://images.ctfassets.net/tgq8i4774rfe/4vOQnxbyZS6tsRMKLIj0vS/cb255891223ccc3754d6ae6092737da2/3-real-estate.webp) ![Dashboard](https://www.covideo.com/assets/Dashboard.svg) #### Video messaging for financial services Financial professionals build credibility and trust in a highly regulated, relationship-driven industry through securely delivered video messages. [Learn more](https://www.covideo.com/request-a-demo/) ![Image of an older woman looking at her phone](https://images.ctfassets.net/tgq8i4774rfe/5Vu0vvQnMK8RMQi00muBHY/0dbe900e576372dc741ee7d17f8344a6/4-financial-services.webp) ![Comments](https://www.covideo.com/assets/Comments.svg) #### Video messaging for customer success Account managers and advisors strengthen relationships and improve retention by leveraging personalized video for onboarding, product training, and support. [Learn more](https://www.covideo.com/request-a-demo/) ![Image of a phone call operator](https://images.ctfassets.net/tgq8i4774rfe/eSd01POAJYpFFooQb0BnD/fd54eb95dfdf38358e49fde1f20bbd82/5-customer-success.webp) ![HR](https://www.covideo.com/assets/HR.svg) #### Video messaging for HR and recruiting From job offers to employee onboarding, both in-house and outsourced recruiters use video to attract top talent and make their applicants’ value known. [Learn more](https://www.covideo.com/request-a-demo/) ![Image of an HR worker](https://images.ctfassets.net/tgq8i4774rfe/1F84a7W6NVMv6wZRTi2hSw/49c149885f750fa8744f475a4652117e/6-HR.webp) customer stories ## Inspiring success ![](https://images.ctfassets.net/tgq8i4774rfe/61Q0Fs9LvZlDPtZzm95aUS/9078532eb4f8250197748e55afd18044/riley-van-pelt.webp) Riley VanPelt Admissions Counselor Michigan State University ![](https://images.ctfassets.net/tgq8i4774rfe/7j7qLGfAMXYnFKp7MoKNno/21cd79bf32d0544e567667546f2b05de/michigan-state-university-ve2ctor-logo.png) "Covideo has been an incredible recruitment tool… allowing us to personalize event invitations and messaging to both students and high school counselors. I would highly recommend Covideo to any college or university looking for new ways to reach prospective students." [View all customer stories](https://www.covideo.com/resources/customer-stories/) ## Easy to use. Hard to forget. Make lasting impressions and strengthen connections with Covideo. 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[Get my quote](https://www.covideo.com/) Trusted by over 80% of the nation's top 25 dealer groups ![Lithia Motors](https://www.covideo.com/assets/dealerLogos/lithia-white%202.svg) ![Sheehy Autostore](https://www.covideo.com/assets/dealerLogos/sheehy-auto-white%202.svg) ![Ourisman](https://www.covideo.com/assets/dealerLogos/ourisman-logo-white%202.svg) ![Group 1 Automotive](https://www.covideo.com/assets/dealerLogos/group1automotive-logo-white%202.svg) ![Cavender Family](https://www.covideo.com/assets/dealerLogos/cavender-logo-white%202.svg) ## Drive real results See what our partner dealerships achieved with Covideo. ![Dark mode stats image](https://images.ctfassets.net/tgq8i4774rfe/3TPEuTL6AkcA0nKo4DWrF8/cf6eada2e235ef72791aca52721e30d1/DarkStats.svg) ![Lindsay Logo ](https://images.ctfassets.net/tgq8i4774rfe/1MTLFXxD3GH3qGSVXL7nr2/a7d46fa0d6fcfe04809fe9d8dadc998e/lindsay-cdjr-card1.webp) **88%** Lindsay CDJR skyrocketed its lead to close rate by 88% ![Stats card with image – video messaging insights](https://images.ctfassets.net/tgq8i4774rfe/4no76MMwb5QwRCs6YNYG6L/36f367a7fd76b7c539bcb16f5c74cfd4/stats-card-w-image.webp) ![Windsor - Logo](https://images.ctfassets.net/tgq8i4774rfe/2VWcnATu8MnZDq0Ku2feBW/9e93c3a0df93af2e86bd4f7d5adf9d15/windsor.svg) * * * One video. 83 views. 15 deals closed ![Stats card with light background](https://images.ctfassets.net/tgq8i4774rfe/thur0Sqa1KmqOCETOmqE1/8cb54454161599b4886f883ee240e286/stats-card-light-bg.jpg) ![SVG logo for DGDG dealer](https://images.ctfassets.net/tgq8i4774rfe/3RSuBwC5SfO69luObrGOPV/0b96c493babfd19b97e3e903847c5339/dgdg-white.webp) **2.4x** more cars sold and 3x appointments set ## Let's get this show on the road. See how you'll crush your monthly targets with Covideo. [Request a demo](https://www.covideo.com/request-a-demo/) [Start your free trial](https://www.covideo.com/free-trial/) ## Covideo Terms of Service # Terms & Conditions Last Updated: October 2024 IMPORTANT. PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. Please read these Terms and Conditions (these “Terms”) carefully as they govern your use of (which includes access to) Covideo LLC’s (“Covideo”) sales enablement tools and products (collectively, the “Covideo Platform”) and any audio and visual content of any text, videos, still images or other media recorded, uploaded, or otherwise entered into the Covideo Platform (“Content”). By signing up for, executing an order form (“Order Form”) or otherwise using, the Covideo Platform, you agree to these Terms. If you do not agree to these Terms, then you must not use the Covideo Platform or access any Covideo services. ### I. The Tools We Provide Covideo builds sales enablement tools to build stronger relationships. We may from time to time offer limited use or promotional offers related to the Covideo Platform. We reserve the right to terminate any such offers at any time at our sole discretion. Any videos, presentations, contact lists or other data stored in your account during such offers may be permanently lost when the offer is terminated if you elect not to subscribe to the service. We may add, modify or delete features on the Covideo Platform at our sole discretion without prior notice to you. From time to time, we will make services and products available to you that are in pre-release or beta release (“Beta”). We will clearly communicate the Beta status of any such service or product to you with the understanding that such services and products may not consistently function due to unsolved technical issues. ### II. Onboarding and Subscription After accepting these Terms, you will provide registration and payment information to Covideo. You assure Covideo that all such information is accurate, current and complete. It is your responsibility to provide Covideo with updated information as changes occur. Failing to provide ongoing accurate, current and complete registration and payment information may result in the immediate cancellation of the Covideo Platform and the loss of any videos, presentations, contact lists or other data stored in your account. The date you sign the Order Form will be the effective date and billing will commence following fifteen calendar days. You will pay us the fees described on the Order Form within thirty days from the invoice date without offset or deduction. If you do not make a payment when due, without limiting our other rights and remedies, we may suspend or terminate your access to any portion or all of the Covideo Platform until your account is paid in full. All fees and other amounts payable by you under these Terms are exclusive of taxes and similar assessments. You are responsible for all sales, use, and excise taxes, and any other similar taxes, duties, and charges of any kind imposed by any federal, state, or local governmental or regulatory authority on any amounts payable by you. You agree to promptly pay, upon written demand, all reasonable attorneys’ fees and costs incurred in connection with the collection of overdue fees. If any legal action or proceeding shall be commenced at any time by either party, Covideo shall be entitled to reimbursement of its reasonable attorneys’ fees and costs in connection therewith, in addition to all other relief to which Covideo may be entitled. Subscriptions automatically renew at the end of each subscription period unless canceled beforehand. Monthly plans renew on a month to month basis. Annual plans renew for one-year periods. In addition to the Covideo Platform subscription, we offer ancillary products including custom email icons and video email templates, which are one-time fees. You have the right to cancel your access to the Covideo Platform by providing a thirty day written notice to us by email to [cancellations@covideo.com](mailto:cancellations@covideo.com). Upon cancellation, any stored videos, presentations, contact lists, and other data may be deleted and access to the Covideo Platform will be immediately terminated. We may terminate these Terms (including any additional terms and conditions incorporated herein or suspend your access to the Covideo Platform at any time for any or no reason. ### III. Your Commitment to Covideo To use the Covideo Platform, you agree you are eighteen (18) years of age, have read and accept these Terms, and have the legal authority to enter into these Terms. You further agree you will not i) use the Covideo Platform for any unlawful, misleading, discriminatory, libelous, defamatory, obscene, pornographic, abusive, harassing, threatening or fraudulent purpose, ii) infringe or violate someone else’s rights, including intellectual property rights, or iii) not upload viruses or malicious code or do anything that could disable, overburden, or impair the proper working or appearance of the Covideo Platform. Unless otherwise stated on the Order Form, we may remove data that is in violation of these Terms. ### IV. Proprietary Rights We own all proprietary rights in the Covideo Platform and the Covideo website, including, but not limited to, patents, trademarks, service marks, trade secrets, copyrights, and other intellectual property rights. You shall retain all right, title, and interest in and to the material, content, data, and information (including your personal information and the personal information of others) you submit in the course of using the Covideo Platform. When you provide content to the Covideo Platform you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, run, copy, publicly perform or display, translate, and create derivative works of your content in order to provide the Covideo Platform. This license will end when your content is deleted from our systems, following the termination of these Terms. You represent and warrant that: (i) you own or have otherwise obtained all necessary rights, releases, and permissions to submit all your content to the Covideo Platform and to grant the rights granted to us in these Terms and (ii) your content and its submission and use as you authorize in these Terms will not violate (1) any applicable law, (2) any third-party intellectual property, privacy, publicity, or other rights, or (3) any of your or third-party policies or terms governing your content. If you provide us with any feedback regarding the Covideo Platform or Beta release, then you grant us a perpetual, irrevocable, royalty-free, non-exclusive, worldwide, sublicensable, and transferable license to use, reproduce, publicly display, distribute, modify, and publicly perform the feedback as we see fit. Any feedback you choose to provide is given entirely voluntarily. You understand that you will not receive any compensation for your feedback, and that we may use any feedback you provide to improve the Covideo Platform or to develop new features and services. ### V. Privacy To provide these tools, we will collect personal and payment information necessary to open and maintain your account as well as bill you for uninterrupted service. We will assure that all personal and payment information as well as username and password data provided by you is collected and maintained in a manner to assure your privacy. Our Privacy Policy explains how we collect and use your personal data. ### VI. Your Rights and Responsibilities Except as otherwise provided herein, you have the right to use the Covideo Platform for as long as you maintain a current paid subscription. This includes the right to record, upload, store and email videos and still images, create and upload Power Point Presentations and videos for Live Presentation and to conduct Live Conferences. Thus, you authorize the collection, storage and use, by us and our affiliates, partners and agents, of any information or data that you provide to the Covideo Platform and any information and data related to or derived from your use of the Covideo Platform. We may aggregate and anonymize data, including your data to create statistical information. We own all such aggregated and anonymized data and may use it, including, but not limited to, operating, analyzing, improving, or marketing our products and services and sharing such data externally for research, marketing, or other lawful purposes. These authorizations survive termination. You have no rights to trademarks of Covideo or its affiliates, including but not limited to, in any advertising, publicity or in any other commercial manner without our prior written consent. You have the right to choose your own available username and password for accessing the Covideo Platform and to change your password at your discretion. You have the responsibility to protect you username and password to prevent unauthorized access to your account. You have the right to change any personal and/or credit card information by going into the billing tab within the Covideo Platform. ### VII. Your Conduct You agree that you are solely responsible for your Content. We may monitor your content entered and stored on the Covideo Platform to assure that our Covideo Platform is not used for prohibited purposes under these Terms. We reserve the right to immediately delete any objectionable materials without notice to you and to terminate access to your account. While we retain the right to monitor and remove Content from your services, we deny any responsibility for such Content. We may remove or restrict access to your Content, services or information if we determine that doing so is reasonably necessary to avoid or mitigate adverse legal or regulatory impacts to us. You also agree to comply with any and all federal anti-spam laws when sending video emails. We do not permit the transmission of unsolicited bulk email (UBE) or unsolicited commercial email (UCE) known collectively as spam nor do we permit the use, sale or development of software that intentionally hides or alters the origin of the sender. We further prohibit the sale of bulk email lists containing unauthorized and/or unconfirmed email addresses or the sale of other spam friendly material. You agree that you will not in any way (i) attempt to copy, change, modify or capture any source codes, software or service(s) provided by us without express written consent from us, (ii) transfer, sell, rent, lease, distribute, or sublicense the Covideo Platform, or (iii) reverse engineer, disassemble, decompile the Covideo Platform. ### VIII. Compliance with Laws You represent and warrant that your use of the Covideo Platform will comply with all applicable laws and regulations. You are responsible for determining whether the Covideo Platform is suitable for you to use in light of your obligations under any regulations like HIPAA, GLBA, data protection laws, anti-corruption and anti-bribery laws and regulations, United States and any other applicable economic sanctions, and export control laws and regulations, or other applicable laws. If you are subject to regulations (like HIPAA) and you use the Covideo Platform, then we will not be liable if the Covideo Platform does not meet those requirements. You may not use the Covideo Platform for any unlawful or discriminatory activities, including acts prohibited by the Federal Trade Commission Act, Fair Credit Reporting Act, Equal Credit Opportunity Act, Children’s Online Privacy Protection Act, or any other applicable laws. If you collect any personal information pertaining to a minor and store such information within your Covideo Platform account, you represent and warrant that you have obtained valid consent for such activities according to the applicable laws of the jurisdiction in which the minor lives. ### IX. No Warranty We may offer you suggested uses and applications of the Covideo Platform for improving communication, management, and service; however, we offer no guarantees that the use of the Covideo Platform and services will deliver any specific results or benefits intended or expected by you. We work hard to provide the best products, however, you understand and expressly agree that use of the Covideo Platform is provided “as is,” and we make no guarantees that it always will be safe, secure, or error-free, or that it will function without disruptions, delays, or imperfections. To the extent permitted by law, we also **DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.** ### XI. Limitation of Liability We cannot predict when issues might arise with our Covideo Platform. Accordingly, our liability shall be limited to the fullest extent permitted by applicable law, and under no circumstance will we be liable to you for any lost profits, revenues, information, or data, or consequential, special, indirect, exemplary, punitive, or incidental damages arising out of or related to these Terms, even if we have been advised of the possibility of such damages. Our aggregate liability arising out of or relating to these Terms shall not exceed the greater of $100 or the amount you have paid us in the past twelve months. ### XII. Indemification You shall indemnify, defend and hold harmless Covideo, its affiliates, partners, suppliers and licensors, and each of their respective officers, directors, agents and employees (the “Indemnified Parties”) from and against any claim, proceeding, loss, damage, fine, penalty, interest and expense (including, without limitation, fees for attorneys and other professional advisors) arising out of or in connection with the following: (i) your access to or use of the Covideo Platform or third party content and services; (ii) your breach of these Terms; (iii) your violation of law; (iv) your negligence or willful misconduct; or (v) your violation of the rights of a third party, including the infringement by you of any intellectual property or misappropriation of any proprietary right or trade secret of any person or entity. These obligations will survive any expiration or termination of the Terms. ### XIII. Additional Provisions These Terms and associated Order Form, if any, constitute the entire understanding of the parties. They supersede any prior agreements. If any portion of these Terms is found to be unenforceable, the remaining portion will remain in full force and effect. In the event of any inconsistency between these Terms and the Order Form, these Terms will control. If we fail to enforce any of these Terms, it will not be considered a waiver. We reserve all rights not expressly granted to you. You will not transfer any of your rights or obligations under these Terms to anyone else without our consent. These Terms do not confer any third-party beneficiary rights. All of our rights and obligations under these Terms are freely assignable by us in connection with a merger, acquisition, or sale of assets, or by operation of law or otherwise. Except for actions to protect intellectual property rights and to enforce an arbitrator’s decision hereunder, all disputes, controversies, or claims arising out of or relating to this Agreement or a breach thereof shall be submitted to and finally resolved by arbitration under the rules of the American Arbitration Association (“AAA”) then in effect. There shall be one arbitrator, and such arbitrator shall be chosen by mutual agreement of the parties in accordance with AAA rules. The arbitration shall take place in Indianapolis, Indiana, USA in person. The arbitrator shall apply the laws of the Indianapolis, Indiana, USA to all issues in dispute. The controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The findings of the arbitrator shall be final and binding on the parties, and may be entered in any court of competent jurisdiction for enforcement. Enforcements of any award or judgment shall be governed by the United Nations Convention on the Recognition and Enforcement of Foreign Arbitral Awards. Should you file an action contrary to this provision, Covideo shall be entitled to recover all attorney’s fees and costs. You may not use or otherwise export or re-export the Covideo Platform except as authorized by United States law and the laws of the jurisdiction(s) in which the Application was obtained. You represent and warrant that You are not (x) located in any country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, or (y) listed on any U.S. Government list of prohibited or restricted parties including the Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce Denied Person’s List or Entity List. You also agree that You will not use the Covideo Platform for any purposes prohibited by applicable law. We are not currently servicing the European Union at this time. Sections II through XIII shall survive termination of this Agreement. If any legal action or proceeding shall be commenced at any time by either party, Covideo shall be entitled to reimbursement of its reasonable attorneys’ fees and costs in connection therewith, in addition to all other relief to which Covideo may be entitled. The developer of the Covideo Platform is Covideo LLC. Questions, complaints or claims with respect to the Covideo Platform should be directed to: [legal@covideo.com](mailto:legal@covideo.com). If you choose to share videos recorded through the Covideo Platform with YouTube, you agree to YouTube’s Third Party Terms of Service, which may be accessed here [YouTube ToS](https://www.youtube.com/static?template=terms). Covideo, its data, and customer data are hosted utilizing Amazon Web Services infrastructure and production hosting environments. Thus, you agree to Amazon Web Services Third Party Terms of Service, which may be accessed here: [Amazon ToS](https://aws.amazon.com/service-terms/). The Covideo Platform is Copyright © COVIDEO LLC 2024. All rights reserved. ## Let's get this show on the road. See how you'll crush your monthly targets with Covideo. [Request a demo](https://www.covideo.com/request-a-demo/) [Start your free trial](https://www.covideo.com/free-trial/) ## Expert Video Insights # Resources for your success Discover how you can get the most out of Covideo. Browse through our collection of video examples, customer stories, blogs, and more. Resource type: Resource Type [All](https://www.covideo.com/resources/) [Video Examples](https://www.covideo.com/resources/video-examples/) [Customer Stories](https://www.covideo.com/resources/customer-stories/) [Blogs](https://www.covideo.com/resources/blog/) [Expert Insights](https://www.covideo.com/resources/expert-insights/) [Downloads](https://www.covideo.com/resources/downloads/) Categories ![A picture of a woman smiling on a green gradient background. The text says "Podcast guest, Margaret Henney, VP of Marketing." There are star shapes and a spiral in yellow behind her headshot.](https://images.ctfassets.net/h7jj0v7vjcpk/5WV7QyMVK1qbBbS1bTslKX/a964ed8c3a8fdf301d657e5d7d00486e/Margaret_Henney_Podcast_Guest_thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/dealer-talk-podcast-margaret-henney/) ##### Podcast with Margaret Henney: Unlock the World of Video in Your Sales Process Covideo's Margaret Henney joins Jen Suzuki of the Dealer Talk podcast to discuss how dealerships can easily and effectively add video into their sales process. [Read More](https://www.covideo.com/resources/blog/dealer-talk-podcast-margaret-henney/) ![A photo of a man in a suit smiling on a green background. There is the "carmotivators.com" logo in the top right corner over "guest author." The bottom says "Sean Kelley, CEO of Car Motivators."](https://images.ctfassets.net/h7jj0v7vjcpk/5ECy1RieX5Ae3pcblOMlHP/b89a6fe39b6b6981f8ab3ba372100bb9/Sean_Kelley_Expert_Insight_thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/interview-sean-kelley/) ##### Interview with Sean Kelley: Using Video to Generate Referrals Sean Kelley, CEO of Car Motivators, discusses how using video before, during, and after sales generates more customer referrals and stronger relationships. [Read More](https://www.covideo.com/resources/blog/interview-sean-kelley/) ![A photo of the McKinney VW storefront shaded blue on the left and the words "Interview: Kaleb Garcia, General Manager" on the right](https://images.ctfassets.net/h7jj0v7vjcpk/5szz9LTbTFmYRedHxkOHht/ce616d4256bb446c8424adc79c34b7b4/Kaleb_Garcia_Expert_Insight_thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/interview-kaleb-garcia/) ##### Interview with Kaleb Garcia: People Buy from People They Like Kaleb Garcia talks with Covideo about the changing automotive industry, adding video to the sales process, and why people are the heart of the business. [Read More](https://www.covideo.com/resources/blog/interview-kaleb-garcia/) ![A green background with a man in a suit smiling. The text says "Interview" and "Dave Anderson, CEO, LearnToLead."](https://images.ctfassets.net/h7jj0v7vjcpk/3yRg4xGrK6pXbpj8WY7H2s/192ce80c909b172fbc1e453311daaebb/Dave_Anderson_Expert_Insight_thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/interview-dave-anderson/) ##### Interview with Dave Anderson: Leadership, Sales, and the Power of Video Dave Anderson is a successful speaker, author, and podcast host who started in automotive retail. He shares insights into leadership, sales, and using video. [Read More](https://www.covideo.com/resources/blog/interview-dave-anderson/) ![A photo of a man in a suit smiling on a green background. The text says "interview" and "Mike Delong, VP of Dealer Services." There is a yellow spiral and stars behind him.](https://images.ctfassets.net/h7jj0v7vjcpk/4FP3ALgAtViK7PsLLfVxCV/3252e9f0d1311a90bdc17113b0ddafd4/Mike_Delong_Expert_Insight_thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/interview-mike-delong/) ##### Interview with Mike Delong: Automotive Salesperson as a Professional Advisor Mike Delong, a veteran of the automotive industry and the VP of Covideo Dealer Services, shares his predictions for the future of video in the industry. [Read More](https://www.covideo.com/resources/blog/interview-mike-delong/) Previous 1 Next ## Let’s get this show on the road See how you’ll crush monthly targets with Covideo. [Request a Demo](https://www.covideo.com/request-a-demo/) [Start your Free Trial](https://www.covideo.com/free-trial/) ## Customer Success Stories # Resources for your success Discover how you can get the most out of Covideo. Browse through our collection of video examples, customer stories, blogs, and more. Resource type: Resource Type [All](https://www.covideo.com/resources/) [Video Examples](https://www.covideo.com/resources/video-examples/) [Customer Stories](https://www.covideo.com/resources/customer-stories/) [Blogs](https://www.covideo.com/resources/blog/) [Expert Insights](https://www.covideo.com/resources/expert-insights/) [Downloads](https://www.covideo.com/resources/downloads/) Categories ![On the right is a photo of boats docked on the water with the words "Video Testimonial." On the right, it says, "Tyler Allen, general sales manager" with the Reeder-Trausch logo.](https://images.ctfassets.net/h7jj0v7vjcpk/3CHtgqgaD4IwzSHGAMI21r/d65d81403babd8bc86810c459b65427e/Reeder_Trausch_Marine_Testimonial_Thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/reeder-trausch-marine-testimonial/) ##### Customer Story - Reeder Trausch Marine Doubled Close Rates with Covideo Reeder-Trausch doubled its sales and continues to set trends in the marine dealership space due to its success with personalized video. See how they did it! [Read More](https://www.covideo.com/resources/blog/reeder-trausch-marine-testimonial/) ![A photo of RVs across a lot with the words "Video testimonial" over it on the left. On the right, the Forest River Camping World logo and the words, "Selah Vee, RV sales associate."](https://images.ctfassets.net/h7jj0v7vjcpk/6UPYJUyDLMUdn6nqe0XxS0/580e42f6517185d4ba39bb9df9fd4138/Selah_Vee_Testimonial_thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/forest-river-rv-medford-testimonial/) ##### Customer Video: Selah Vee at Forest River RV Medford Selah Vee's customers loved shopping for RVs but often forgot their favorite options. Covideo allowed her to connect them to their dream RV and close a sale faster. [Read More](https://www.covideo.com/resources/blog/forest-river-rv-medford-testimonial/) ![On the left side of the photo is the interior of the boat dealership with some boats and watercrafts and the words "Video Testimonial." On the left side is the Spend-A-Day Marina logo with the words "Chuck Borba, Sales Representative."](https://images.ctfassets.net/h7jj0v7vjcpk/4uUjVnrJ6ojzKn3oiw8YiN/b691c09210144d23450e4deca403cb7a/Spend_a_Day_Marina_Testimonial_Thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/spend-a-day-marina-testimonial/) ##### Customer Video: Chuck Borba at Spend-A-Day Marina When a new lead reaches out to Chuck Borba, he uses personalized video to welcome them to Spend-A-Day Marina and connect them with their dream boat or watercraft. [Read More](https://www.covideo.com/resources/blog/spend-a-day-marina-testimonial/) ![A photo of Lindsay CDJR's dealership entrance with the words "Case Study" on the left side. On the right, the Lindsay logo with their tagline and the title "Nino Sita, General Manager."](https://images.ctfassets.net/h7jj0v7vjcpk/7MihGssmcqS034wv0U8Bvn/f986fe03426a9b4b316d205c13db1f7f/Lindsay_CDJR_case_study_thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/lindsay-cdjr-case-study/) ##### Customer Story - Lindsay CDJR's Dealership Turnaround: Accelerated by Covideo Learn how one dealership went from 31st to 1st in sales for its region by using Covideo for lead responses, vehicle walkarounds, and appointment reminders. [Read More](https://www.covideo.com/resources/blog/lindsay-cdjr-case-study/) ![On the left side, the title "Video Testimonial" over a photo of the Windsor storefront on a snowy day. On the right, the Windsor Chrysler logo above the words "Jack Bryan, New Car Sales Consultant."](https://images.ctfassets.net/h7jj0v7vjcpk/1yeKebezbGAH2AbQGlqyNE/59eaa6f1a510726c8e915a0ecbae3df6/Jack_Bryan_testimonial_thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/windsor-chrysler-testimonial/) ##### Video Testimonial: Jack Bryan at Windsor Chrysler If you want to learn how to use video to stand out from the competition, look no further than Jack Bryan! He is an award-winning salesperson and Covideo pro. [Read More](https://www.covideo.com/resources/blog/windsor-chrysler-testimonial/) ![A photo of the entrance of a dealership with the Toyota logo and and Cavender is on one side with the label "video testimonial" on top. On the other side, there is the Cavender logo with the title "Eddie Chamorro, New car sales consultant."](https://images.ctfassets.net/h7jj0v7vjcpk/7sC9FixHAYAZmAmqyNdrOe/a3af1f7676259e30514c5d9106c16f8c/Cavender_Toyota_Testimonial_Thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/cavender-toyota-testimonial/) ##### Video Testimonial: Eddie Chamorro at Cavender Toyota When Eddie Chamorro joined his dealership, he grabbed the top internet sales rep spot in just one month. His secret? Providing a great customer experience with video! [Read More](https://www.covideo.com/resources/blog/cavender-toyota-testimonial/) Previous 1 Next ## Let’s get this show on the road See how you’ll crush monthly targets with Covideo. [Request a Demo](https://www.covideo.com/request-a-demo/) [Start your Free Trial](https://www.covideo.com/free-trial/) ## NADA 2025 Demo Confirmation # Thank you! We received your request for a demo at NADA 2025 in New Orleans. One of our experts will be in touch with you soon to schedule a time for your preferred day. ## Experience More at NADA with Covideo From recharging at the lounge to gaining game-changing insights, we’ve got your NADA experience covered. ![Covideo booth](https://images.ctfassets.net/tgq8i4774rfe/4HrfU6p9rEWo0vrORihw0T/5493a5e863bb0de5fea3270abf216355/booth.webp) ##### Relax & Connect Relax. Sip. Connect. Come take a load off! Stop by the Covideo Lounge (booth #8613) to refresh and recharge. Enjoy our complimentary bar service, Friday and Saturday afternoons from 12-5pm. Whether you’re a current user or just Covideo-curious, this is your chance to unwind and connect. [Visit Booth #8613](https://nada2025.mapyourshow.com/8_0/floorplan/?hallID=A&selectedBooth=8613) ![Image of Craig Zeutzius as a panel speaker at NADA](https://images.ctfassets.net/tgq8i4774rfe/57qre2BHZLHlQGpwoPpyvD/d78577d212167cef4595eddf9e02b830/image-2.webp) ##### Discover & Learn Discover & Learn. Catch Covideo’s CEO, Craig Zeutzius, and other industry leaders for their panel discussion: Video Killed the Telephone Star. Learn strategies for using video, how to get enthusiastic buy-in from your employees, and how to create a culture of learning for video novices. [Sat., Jan. 25th 12:30-1:15pm, Room 207](https://nada2025.mapyourshow.com/8_0/sessions/session-details.cfm?scheduleid=1025) ## Video Resources Overview # Resources for your success Discover how you can get the most out of Covideo. Browse through our collection of video examples, customer stories, blogs, and more. Resource type: Resource Type [All](https://www.covideo.com/resources/) [Video Examples](https://www.covideo.com/resources/video-examples/) [Customer Stories](https://www.covideo.com/resources/customer-stories/) [Blogs](https://www.covideo.com/resources/blog/) [Expert Insights](https://www.covideo.com/resources/expert-insights/) [Downloads](https://www.covideo.com/resources/downloads/) Categories Previous 1 Next ## Let’s get this show on the road See how you’ll crush monthly targets with Covideo. [Request a Demo](https://www.covideo.com/request-a-demo/) [Start your Free Trial](https://www.covideo.com/free-trial/) ## Become a Better Salesperson # How to Become a Better Salesperson Written by: Covideo Team - 15 min read Published Date: December 4, 2024 ![A photo of a man wearing a headset working in the office. There is a computer in front of him.](https://images.ctfassets.net/h7jj0v7vjcpk/5BdvgR5hYiCwmq5iJYuh8l/db55b51d1efbe7e60946363385204a45/3_How_to_become_a_better_salesperson.webp) Want to be a better salesperson? We've pulled together our best advice for success in your sales career from helpful software to hobbies that grow your skills. So you want to become a better salesperson, but where do you start? Sales is a rigorous but exciting career field, and it takes a mix of the right attitude, personality, and tools to achieve success. Personality and personal connection especially are what sets a salesperson apart from the pack. It’s great for salespeople to have sociable personalities, so long as they can build a rapport with a prospect. At the end of the day, people do business with people they like, which is not exclusive to extroverted personalities. There are so many ways to improve your sales game! In this blog, we cover the helpful ideas, common characteristics, and popular hobbies, that can make you a better salesperson. ## 10 of our best tips for sales success Sales is a difficult business even in the best of times. How well you perform your job as a salesperson is highly dependent on the decisions of prospective customers who you have no direct control over. Sales has become an overwhelmingly digital process, and sales teams need to adjust accordingly. As such, sales teams need new tips and tricks to achieve success. Your old sales playbook may not work as well in today’s world. Fortunately, there are digital sales experts who can lead the way. Here at [Covideo](https://www.covideo.com/), we already have years of experience with digital sales. Read on to learn our 10 tips for growing your skills to become a better salesperson. #### **1\. Add personalization to your sales efforts** Most consumers want more personalization in their buyer experiences. Personalization can be defined as individualized experiences that appeal to a consumer’s specific habits, interests, and demographics. Overall, [approximately 68%](https://www.superoffice.com/blog/growth-trends/) of customers are willing to pay more for a personalized experience. Basically, your customers want to know that your business knows them and cares about them specifically. So how do you implement personalization in sales? Generally, you should make sure you understand what your customer wants. Use their name in all of your communication. If they are part of a business you’re hoping to sell to, then do your research about that business. And if you really want to go above and beyond, add personalized video messaging to your sales toolbox to really stick out to your prospects. #### **2\. Immediately state your reason for contact** When you’re cold calling or emailing a sales prospect, don’t beat around the bush. After you greet your prospect, get right to the point and state why you’re contacting them. Consumers don’t want to sit through a long-winded introduction; they’ll lose interest. Let them know right away what your product is and what it can do for them. If they’re not interested, then you’ve saved the time you would have wasted on a longer conversation and can move on to the next prospect. #### **3\. Pique curiosity** Here’s the deal: you’re probably not going to close a sale on first contact. As such, your first contact with a prospect should be focused on grabbing their interest and piquing their curiosity about your product. After first contact, your prospect should be eager to learn more and schedule a follow-up conversation. So, you don’t need to tell your prospect everything on first contact. Instead, focus on the highlights and what specific problems your product can solve for them. Make it clear that your product is useful and exciting, but leave your customer wanting more information. Then, in a follow-up meeting you can answer the questions your prospect has about your product. #### **4\. Use specific information and data** You can insist your product or service is great all day long, but unless you have the data to back you up, your prospects aren’t going to be impressed. You need to include specific data in your [business proposal letter](https://www.proposify.com/blog/write-a-proposal-letter) and communications to demonstrate why your product is a good product and a good fit for your customers. For example, you can give statistics for how your product has improved the lives of current customers, such as “it decreased time spent doing repetitive tasks by 25%”. The more specific you can get, the better! #### **5\. Communicate with your teammates** If you’re part of a sales team, then you need to be communicating with your teammates. Even if you handle most of your cold calls and meetings on your own, you need to be in contact with your team about updates and new ideas. Sales teams that communicate better can more quickly figure out what works and what doesn’t and support team members that might be struggling to get a sale. The best way to communicate with your team is to invest in a communication platform like Slack, Microsoft Teams, or Discord. You can also use email to relay information on new sales or schedule meetings. It is best to use multiple channels of communication as certain platforms are better suited for certain information. If your team is remote, then make sure that you’re still meeting face-to-face at least once a week over video. #### **6\. Set reminders** So, you’ve scheduled a meeting with a new client. You better be sure to make that meeting! Regardless of how good your memory is, you should set reminders for important events, meetings, or goal deadlines. These reminders should be set in multiple places – your phone, digital and manual calendar, sticky notes, etc. Make sure that the reminder is set long enough before the meeting that you have ample time to prepare! #### **7\. Send reminders** Even if you don’t forget an important meeting, the other party still might! This is why it’s important to not only set reminders, but send reminders to the other party. You should send a reminder at least the night before the meeting and follow up the next day if you have not heard back, regardless if the meeting is online or off. Don’t worry about being obnoxious – sometimes people forget meetings and a reminder can save the day. Your client will most likely appreciate the reminder as it reassures them that you have not forgotten either. #### **8\. Confirm contact information right away** Even worse than forgetting a meeting is going to attend and then realizing you have the wrong contact information! To avoid this, make sure that you confirm contact information right when you get it. If your contact is relaying information over the phone, repeat it back to them. If it’s over email, then email back asking for confirmation that the information is correct. You should also be sure to ask for contact information as soon as possible. The platform through which you initiated first contact may not be your prospect’s communication channel of choice. To ensure that the conversation keeps going, ask for the best way to reach them by second contact at the very latest. You can also offer multiple ways for your prospect to get into contact with you at first contact so that right away they can choose the method of communication that they are most comfortable with. #### **9\. Stay organized** This tip may seem obvious, but that doesn’t take away from its importance. If you’re going to excel as a sales team or person, then you need to be organized. Make sure you know exactly where client contact information is stored. Keep all of your sales material and data together in the same physical or digital location, and make copies of important material. Make sure your team is likewise organized and implement efficient [client project management](https://productive.io/blog/project-management-software-with-a-client-portal/) so you know how to find team-wide information as soon as you need. It’s generally a good idea to invest in a CRM platform like [Salesforce](https://www.salesforce.com/) or [Pipedrive](https://www.pipedrive.com/) that can help you organize all of your contact information and sales materials in one place. Other types of apps like cloud storage platforms and note-taking software can also help you stay organized. Make sure that you talk with your entire team before investing in new software so that everyone is on the same page. #### **10\. Be persistent but respectful of boundaries** Persistence is key. If you want to make a sale, then you need to be willing to send follow-ups, reminders, and reach out on multiple platforms. You may need to send several messages to the same prospect before you catch their interest. Don’t be afraid to come across as persistent as you try to convince your prospect that your product is what they need. However, you still need to be respectful of boundaries. You don’t want to get a reputation as someone who ignores boundaries and crosses the line from persistence to harassment. If a client requests that you don’t contact them on a specific platform, then don’t use that platform. If someone asks you to stop contacting them or that they’re not interested, then respect that and move on to someone else. And if a prospect seems unsure about your product, then you can keep pushing, but once they’ve given you a firm “no,” you need to back off. Who knows – maybe in the future they’ll need a product like yours and they’ll remember that you were respectful! ## 6 top traits of a great salesperson What types of personalities do successful sales professionals possess? You might imagine someone that’s outgoing, ya know, the type of person that enjoys talking to anyone and everyone. We agree, this quality is common in a sales position, but you don’t need to be a social butterfly to be successful in sales. Listed below are character traits that may make you a better salesperson. #### 1\. Confident It doesn’t matter if you’re loud and proud or quietly confident. Believing in yourself is one of the best qualities to have in sales. In most sales situations, it’s going to be you and the prospect–no one else. Having confidence that you can deliver what’s expected is the first hurdle. Don’t mistake arrogance with confidence though! Unlike arrogance, confidence stems from a healthy self-esteem, but it also comes from knowledge of your company’s product or service. Even if you’re not the most confident person, you can develop a thorough understanding of your product/service to rely on when prospecting. #### 2\. Collaborative Were you the type of student that loved group projects? In sales, your goal is to work with current or potential customers to find the right solution for them, while driving sales success for your team. People that are more collaborative tend to be great listeners because they are interested in the other person’s point of view. Understanding your prospect’s pain points will make it easier to guide them to the solution that fits their needs. #### 3\. Insighful After providing a quick comprehensive pitch of your product, are you able to go off script and think on your feet? This quality is helpful when a potential buyer throws you off with a new question or pushback. Even if you don’t know the answer, insightful questions will lead to a meaningful conversation. #### 4\. Bold According to [**Harvard Business Review**](https://hbr.org/2011/06/the-seven-personality-traits-o), “Less than five percent of top performers had high levels of self-consciousness”. Why? Sales can be an uncomfortable process, and if you’re easily embarrassed than you may have a hard time asserting yourself in a sales situation. #### 5\. Adaptable Change is constant in a sales environment. If you’re able to react appropriately to an unplanned phone call or meeting, then the fast-paced world of sales is a good fit. #### 6\. Trustworthy Successful sales professionals don’t need to lie in order to close a sale. Credibility is extremely important, and even the tiniest lie can hurt your company’s reputation. Great sales professionals don’t exaggerate their product or service, they want to make sure the product is a good match for their potential buyers. ## 10 hobbies that make you a better salesperson Sales can be an all-encompassing job. For some top salespeople, they would even call it a lifestyle instead of a career. However, even the best salespeople need downtime away from the job. Yet, even when away from the job, you can continue to become a better salesperson by cultivating hobbies that develop the same skills you need to succeed in sales. Yes, the hobbies of a salesperson do matter for their performance! But what are some good hobbies for salespeople? Below, we will go over 10 of the best hobbies that will help you become a better salesperson while still decompressing from your job. So, if you’re a salesperson and looking for some new hobbies to try, consider this list and pick out the one that you’re most interested in! #### 1\. Team sports Even as you work towards your own personal selling goals, sales is never a solo activity. You have to coordinate with other members of your team, product developers, and clients in order to sell your product. Basically, you have to be good at communicating with other people and knowing when to focus on supporting another member for the good of the team. Team sports can teach you how to be a great team member. While the best athletes are skilled on their own, they know when to take a step back from the limelight to support another member of their team to win the game. If you play a team sport, you will develop better communication and group work skills that will translate into being a better member of your sales team. So go ahead and pick the team sport that you’re most interested in! #### 2\. Traveling Traveling is among the most varied hobbies, as you can visit any place you desire while cultivating this hobby. It doesn’t matter whether you’re traveling to visit friends, historical sites, famous restaurants, or natural wonders: traveling involves learning how to navigate places and cultures different from your own. Traveling automatically takes you out of your comfort zone. This, of course, is especially useful for traveling salespeople, but it can be beneficial for sales teams that stay at home too. When you work in sales, you come across a variety of people with different values, concerns, and histories. You have to know how to connect personally with these people, despite your differences. Traveling in your free time will help you learn how to better communicate with other people and come to value different experiences. #### 3\. Role-playing games Role-playing games like Dungeons & Dragons are entering a renaissance. As a salesperson, you can join in on this trend while becoming better at your job! Tabletop role-playing games are a collaborative storytelling process, wherein the person who runs the game (often called a game master or dungeon master) and the players work together to create a narrative that everyone enjoys. Players also have to know how to inhabit a character and act as another person. These skills are vital for salespeople, who must both put on an effective selling persona and understand the background and desires of the person that they are selling to. Role-playing games develop empathy as they let players explore what it’s like to be another person, another important skill for salespeople who must understand their prospects in order to perfect their sales pitch. #### 4\. Reading The benefits of reading as a hobby are widely known, as reading helps you improve your knowledge, general vocabulary, memory, and focus skills. These, of course, are all important skills for a salesperson to cultivate. In fact, David Ogilvy, the Father of Advertising, was a voracious reader. Speaking on his hobby in relation to his job, Ogilvy stated that “the worst fault a salesperson can commit is to be a bore”. Reading can help you become a more interesting and intelligent person as you learn more about both the world around you and other people. Reading also improves empathy skills. For what you should read, go with whatever particularly interests you, whether that’s non-fiction, the classics, or even fantasy! #### 5\. Volunteering Like traveling, volunteering forces you to interact with a variety of people who may be quite different from you, whether they’re your fellow volunteers or people that you’re helping. Even more than traveling, volunteering requires you to act with empathy and understanding and learn how to step outside of yourself. When volunteering, you have to know how to set aside your own issues to support a greater cause. The same is true of sales. Whatever struggles you may be facing in your personal life, sales makes you put that aside to focus on supporting your team and company. Additionally, sales requires that you demonstrate care to the person that you’re selling to and convince them that your product will make a positive impact on their life. You can better perform these skills as a salesperson if you have cultivated them while volunteering for a cause that you believe in. #### 6\. Exercise Exercise is a good hobby for anyone as it has been shown to improve health and reduce stress. A good salesperson is one who is energetic and ready to face the day, and regular exercise will boost your energy levels and help you sleep better. Famous salespeople agree with this assessment: [John H. Patterson](https://www.cydcor.com/blog/2018/10/how-great-salespeople-spend-their-free-time/), the founder of the National Cash Register Company, was a known fitness nut and workout fanatic. If you don’t yet have a regular exercise routine, then pick an activity that you can enjoy and don’t worry about seeing gains right away. What’s important is to form a pattern and begin sweating away that stress and fatigue. #### 7\. Writing Like reading, writing helps you develop a better vocabulary, memory skills, and the ability to focus, all important traits for a great salesperson. Writing is also a skill that you will undoubtedly use during your sales job, as you write out emails, sales pitches, and persona scripts. If you write during your free time as well, then you will have better writing skills when it comes time to write for your job. It doesn’t matter what you’re writing as a hobby, either. Any type of writing, from journaling to poetry to novel creation, improves your overall writing skills and makes you better at professional writing as well. #### 8\. Collecting [Ron Popeil](https://www.cydcor.com/blog/2018/10/how-great-salespeople-spend-their-free-time/), the inventor and pitchman who has far exceeded $1 billion in sales, is also the holder of the world’s largest olive oil collection. This isn’t a coincidence, as both sales and collecting require patience, persistence, and great organization skills. Collecting requires you to approach many other people and negotiate with them to get a good deal on a new part of your collection. Sales requires the same skills, but from the opposite standpoint, as you are trying to sell a product instead of buying it. It is no surprise, then, the best salespeople would also be the best collectors. It doesn’t matter what you’re collecting – stamps, baseball cards, rare coins – as any type of collection will help you become a better salesperson as well as better understand the buyers on the other side of the selling process. #### 9\. Bird watching Bird watching is a much quieter hobby than many others on this list. It requires patience, fortitude, and good observational skills. While sales is much more fast-paced than bird watching, it requires these same skills. Selling is as much a people-watching activity as anything else, as you must observe your sales target in order to personalize your pitch (whether this is in-person or over email). You must also be patient and resilient as you wait for the right person to come along. Bird watching can help you become better at the more analytical, internal skills necessary to become a good salesperson. #### 10\. Karaoke Good salespeople need to be brave enough to step outside their comfort zone. They also need to know how to work a crowd. What hobby does this sound like? Karaoke! Karaoke involves performing in front of a group of people, which can include anyone from close friends to strangers. To be good at karaoke, you don’t necessarily have to be a good singer – you need to be passionate and know how to energize a crowd. The same is true for sales – even if you’re not an experienced salesperson or an expert in your product, you can be an effective salesperson if you are passionate, eager, and able to respond to the wishes of your client. Karaoke helps you learn how to read a crowd while performing and leaving your comfort zone, all important skills to develop as a salesperson. ## Become a better salesperson with video messaging Regardless of your approach to sales, video messaging is a great tool to make you a more approachable and effective salesperson. There is no better way to communicate digitally while still allowing your personality to shine. If you want to see how this approach would work at your business, [request a demo of Covideo](https://www.covideo.com/)! Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ![A close up photo of car in a dealership showroom with a man standing behind it with his hand on his chin, thinking](https://images.ctfassets.net/h7jj0v7vjcpk/37UO2m0h9POkGApeXw9l3V/2f5882c3b07386ecbb4ec71039f4785e/Auto_tariff_thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/auto-tariffs-dealership/) 9 min read ##### Auto Tariffs and Your Dealership: Will Trump Tariffs Affect Car Prices? Will Trump tariffs affect car prices? We break down what dealerships need to know about auto tariffs and how they can improve sales during economic uncertainty. [Read More](https://www.covideo.com/resources/blog/auto-tariffs-dealership/) ![A close-up photo of hands typing on a laptop keyboard. Overlayed above the picture, you can see a reflection of an email inbox with a large photo of a mail icon with a red "no" sign.](https://images.ctfassets.net/h7jj0v7vjcpk/7ogN9ZBHewhGIYd2mGoN0e/3baed6d4d2db2005bce1f57bfcd70838/Avoid_Spam_Folder_thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/avoid-spam-folder/) 7 min read ##### Avoid Spam Folder Pitfalls and Boost Your Email Engagement Avoid the spam folder and boost your audience engagement by creating meaningful content, optimizing your email lists, and boosting your open and click rates. [Read More](https://www.covideo.com/resources/blog/avoid-spam-folder/) ![A photo of a young woman wearing headphones smiling and waving into her laptop camera. She is sitting in front of a brick wall with a bright window in what looks like a home office.](https://images.ctfassets.net/h7jj0v7vjcpk/1a5q2vkWzSUd0epjhNCM8y/5816da4f993ef0d685abfffedb96a90c/Animated_Gif_Blog_Thumbnail.webp) [Blog](https://www.covideo.com/resources/blog/animated-thumbnail/) 6 min read ##### How to Create an Animated Thumbnail for Your Video An animated thumbnail is one of the best ways to share an enticing preview your video. Get the tools and knowledge you need to make great thumbnails! [Read More](https://www.covideo.com/resources/blog/animated-thumbnail/) ## Understanding FQR in Sales # FQR Meaning: What is an FQR Anyway? Written by: Margaret Henney - 5 min read Published Date: July 21, 2024 ![A view of someone's hand scrolling through a Covideo interface to send a video with cars in the background](https://images.ctfassets.net/h7jj0v7vjcpk/7pu64weRpcRyiB5VrZwd9b/a3fa9f495e45f6dce3b1ad5d4b2bd5c5/7-_FQR_meaning-_what_is_an_FQR_anyway_.webp) An FQR, or first quality response, is an important outreach in the sales lifecycle because it needs to make a great first impression! Here are our tips. In the automotive industry, an FQR - or first quality response - refers to a prompt and effective resolution of a customer's question, concern or issue. It involves addressing the problem or complaint in a satisfactory manner during the first interaction with the customer, minimizing the need for further follow-up or escalation. A first quality response aims to provide the customer with a positive experience by acknowledging their concern, understanding the issue, and taking appropriate actions to rectify the situation. This may involve offering repairs, replacements, refunds, or any other suitable resolution that aligns with the customer's expectations and the manufacturer's policies. By ensuring a first quality response, automotive companies demonstrate their commitment to customer satisfaction and maintaining high-quality standards. Timely and effective resolution of issues can help build trust and loyalty among customers, ultimately contributing to a positive brand reputation and long-term success in the industry. ## **What are some best practices to follow when sending a first quality response to a lead?** When sending a first quality response to a lead in the automotive industry, it's important to follow certain best practices to make a positive impression and increase the chances of converting the lead into a customer. Here are some key practices to consider: ### **1\. Promptness** Respond to the lead as soon as possible, preferably within 5 minutes and certainly within 24 hours. Quick response times demonstrate your commitment and professionalism. [Timetoreply](https://timetoreply.com/blog/improving-inbound-lead-response-time-timetoreply/#:~:text=Responding%20to%20inbound%20sales%20leads,response%20gap%20to%20five%20minutes.) found that "Responding to inbound sales leads within five minutes makes it 100x more likely that you’ll convert that lead into a sale." ### **2\. Personalization** Tailor your response to the lead's specific needs and inquiries. Address them by name and reference any relevant details they provided. Personalization shows that you value their individual requirements. [Take personalization to the next level by sending a video as your FQR](https://dealerservices.covideo.com/freetrial/). ### **3\. Clarity and conciseness** Ensure your response is clear, concise, and easy to understand. Avoid jargon or technical terms that the lead may not be familiar with. Use a friendly and professional tone. ### **4\. Answer questions fully** Address all the lead's questions and concerns in detail. Provide accurate information about the vehicles, features, pricing, financing options, or any other relevant details they inquire about. Be transparent and honest. ### **5\. Highlight unique selling points** Emphasize the key benefits and unique features of your vehicles or dealership that differentiate you from competitors. Showcase why choosing your brand or dealership would be advantageous for the lead. ### **6\. Provide additional resources** Offer additional resources, such as brochures, spec sheets, or links to relevant web pages like the relevant VDP, to help the lead make an informed decision. This demonstrates your willingness to assist and provide comprehensive information. ### **7\. Call to action** Encourage the lead to take the next step by inviting them to schedule a test drive, visit your dealership, or request further information. Include clear contact information and make it easy for them to reach out to you. ### **8\. Follow-up plan** Outline your follow-up plan in the response, indicating when and how you will be contacting them again. This shows your commitment to ongoing communication and helps keep the lead engaged. ### **9\. Professional appearance** Ensure that your response is well-formatted, free of grammatical errors, and visually appealing. Use a professional email signature and include your contact information for easy reference. ### **10\. Timely follow-up** As part of your commitment to customer service, make sure to follow up as promised in your initial response. This reinforces your reliability and dedication to the lead's needs. _By following these best practices, you can provide a first quality response that is personalized, informative, and engaging, increasing the likelihood of converting the lead into a satisfied customer._ Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Let’s get this show on the road See how you’ll crush monthly targets with Covideo. [Request a Demo](https://www.covideo.com/request-a-demo/) [Start your Free Trial](https://www.covideo.com/free-trial/) ## Boost Business with Video # How to Use Personalized Video to Boost Your Business Published Date: December 3, 2024 ![A woman in a white suit smiles into her phone which she is setting up on a camera stand to start recording a video.](https://images.ctfassets.net/h7jj0v7vjcpk/2zmipy0bTsxbqRhpwGLLpr/cbf0452a219846be9c5db0ccc64d99ed/4_How_to_use_personalized_video_to_boost_your_business.webp) Personalized video is tailored especially to your recipient, making it an easy and powerful way to make connections, increase sales, and build your business. Your customers love video. [Recent data shows](https://www.parksassociates.com/blogs/in-the-news/average-video-viewing-time-rises-to-435-hours-per-week-in-the-us-do-streamers-need-more-phone-specific-content) the average American household watches 43.4 hours of video per week across their devices. And video is made even more engaging with personalization. Personalized video allows you to cut through the noise of all the other information floating in someone’s messages or inbox and deliver outreach tailored especially for them. In this blog, we’ll cover the definition of personalized videos, tools you’ll need to create them, and best practices for selling your product or service with video. ## **What is a personalized video?** Personalized videos have become a powerful tool for businesses to break through the noise and connect with their audience on a personal level. Unlike traditional media, personalized videos are crafted to directly address individual viewers’ needs, interests, and experiences, creating a unique, impactful interaction. In general, a personal video is a one-off message you can record either for an individual or for a small group. It’s usually sent via email, text, or even on social media with the goal of being hyper-personalized and tailored towards your specific audience. They’re usually pretty short – between 30 seconds and two minutes in length – and have a clear goal. Personalized videos offer a memorable experience, allowing you to showcase both yourself and your brand while increasing engagement with prospects and customers, which may very well be the most important benefit of all. [McKinsey research found](https://www.covideo.com/resources/blog/Companies%20that%20grow%20faster%20drive%2040%20percent%20more%20of%20their%20revenue%20from%20personalization%20than%20their%20slower-growing%20counterparts./) 71% of customers expect personalized interactions, and companies that grow faster drive 40% more revenue from personalization than their competition. #### **Synchronous vs. asynchronous videos** Before we get too deep, it’s important to understand that personalized videos can be synchronous or asynchronous. Synchronous videos happen in real time, with two people communicating back and forth. Most people are familiar with virtual meetings and calls, but they have to be scheduled and often require both parties to have the same, specific software. Asynchronous personalized video does not happen in real time. You can record an appointment reminder, introduction video, or other message for your customer, and they can watch it whenever they are able. (Covideo will even send you a notification when they watch it so you can follow up!) These videos are often sent via text or email, so they require no specific software to be effective. ## **How personalized videos make an impact** Personalized video enhances engagement by offering a transparent, highly personalized experience. Here are some compelling reasons why businesses can benefit: 1. **Boosted Engagement**: Emails, texts, or social messages containing personalized videos are more impactful than their plan-text counterparts. Customers are more likely to click on and respond to video emails and texts. 2. **Enhanced Trust**: Many Covideo users have reported that recipients of their video get to know them before they even enter your place of business. That means that when they do arrive, they look for you immediately—and you earn their business. 3. **More Sales**: Personalized videos drive action and ultimately lead to more sales. [89% of marketers see a positive ROI](https://explodingtopics.com/blog/personalization-stats) when they use personalization in their campaigns. Now think of the impact with video! #### **Use cases across departments and industries** From sales to service, personalized video transforms how businesses connect with their audience. Here are some powerful applications: - **Sales**: Create personalized video introductions, appointment reminders, and product demonstrations to build rapport and showcase your offering directly to potential buyers. - **Business Development**: Use video for follow-ups, requesting reviews, and customer retention campaigns, providing a personal touch to outreach efforts. - **Asynchronous Meetings:** Sick of finding a time everyone’s available? No problem. The team can record their meeting updates and share for others to watch on their own time. - **Internal Communication:** Video is also a great way to share messages internally, like weekly memos, employee shoutouts, or to-do lists for the week. - **Marketing**: Develop promotional videos to drive engagement and brand awareness. Marketing content can be used alongside or merged with personalized videos to reach a wider audience. #### **Top industries that benefit from personalized videos** - **Dealerships:** Marine, RV, and car dealerships can benefit greatly from personalized video for appointment reminders, vehicle walkarounds, and service inspections and repairs. (Plus, Covideo has tons of special features specifically for [dealership sales](https://www.covideo.com/product/sales/) and service departments.) - **Sales and tech:** Sales teams across the board can benefit from personalization. Your prospects’ inboxes are overflowing, and a personalized video helps you (and whatever you’re selling) stand out–whether it’s a physical product, software, or service. - **Fundraising and non-profit organizations**: Give your donors a more personalized experience. Videos make thank yous and outreach super easy to keep your cause top of mind. - **Higher education:** Admissions departments use personalized video to introduce prospective students to their school with tours, introductions, and other helpful information. They can also better engage with alumni and donors. - **Human resources:** Provide a smooth, personalized hiring and onboarding process with video. Asynchronously ask candidates questions they can reply to with their own video. Keep all your training and onboarding videos in one place. Video makes human resources feel more human! - **Real estate:** Personalized videos are among the best ways to show buyers new properties with virtual tours. Buyers can get an inside look before they’re even able to visit the property and easily drum up excitement for a close. - **The possibilities are endless:** There truly is not a business out there that wouldn’t benefit from more creativity and personalization. The best part if you don’t need fancy equipment or extensive training to make personalized videos that connect, convert, and close. ## **Practical tips for creating effective personalized videos** Ready to hit record on your first personalized video? The good news is you don’t need to be an expert. People value connection and authenticity more than a polished, highly produced video. If you stumble on your words or feel nervous, most people won’t mind and will be grateful you made a message just for them. #### **Show your face** Don’t be camera shy! Showing your face allows others to see your body language, feel your emotions, and establish more of a connection. Remember to look directly at the camera when recording to make it look like you are making eye contact, and to pay attention to your posture. You should smile, wave, stand up or sit up straight – this makes you appear more trustworthy and open. #### **Personalize early on** This is a personalized video message, so it should be tailored for each recipient. Signal immediately that the video was created specifically. This can be by saying their name, including their name in the video thumbnail by writing their name on a whiteboard, or even adding their company logo to the video. Remember to always focus on answering someone’s specific questions and concerns before focusing on selling. #### **Keep it casual** Keep a conversational tone, as if you’re talking to a friend. Stay away from sounding too “salesy” or automated. We often describe it as a “video voicemail,” just like you’d leave a voicemail on your phone. Using a teleprompter is totally okay if you’re nervous, but we recommend speaking without a script. If you make a mistake, just roll with it; it humanizes you. #### **Customize CTAs** One CTA doesn’t fit all. Customize and change your CTA set links to relate to the prospect or message. With Covideo, your personalized video appears on a custom landing page. You can use the buttons on that page to make it easier for prospects to contact you, view your website, or sign up for newsletters. Be sure to end your actual video with clear next steps as well. #### **Practice, practice, practice** It may feel unnatural at first to record personalized video, but most dealers pick up on the process very quickly! Start by recording short videos to send to friends and family and start to get a rhythm to your outreach. #### **The importance of consistency** We’ve explained the importance of practice when it comes to personalized videos. Practice doesn’t always make perfect—but practice can make permanent. Using video consistently is key to seeing increased ROI. Leadership needs to set specific, actionable processes for using personalized video. This may start with evaluating the most important key performance indicators (KPIs) at your business. If there is a part of your sales cycle where you’re struggling, that would be a great place to add video. ## **Features to enhance your personalized video** Covideo offers an array of features tailored for personalization, enabling organizations to deliver impactful messages to their customers. Key features include: - **Customizable CTAs**: Adding calls-to-action helps guide viewers to the next step, making the experience not just personal but also actionable. These can be added to your personalized landing page and even into the video itself. - **Branded landing pages**: Videos can be embedded on branded landing pages, creating a cohesive experience and enhancing brand visibility. Unlike other video hosting sites, a custom landing page ensures you’re in control of what your viewer sees. - **Video library**: This feature allows users to save and organize videos for easy reuse. You can even share videos across your organization and create folders for easy access. - **Analytics and tracking**: Covideo provides insights into who watched your video, how long they engaged, and whether they took further action, allowing teams to assess video performance. Instant video view notifications can help you plan effective follow-up. Using these features is a simple but powerful way to boost the impact of your videos. ## **Benefits of personalized video** Personalized video is more than a trend—it’s a fundamental shift in how we communicate. As companies continue to prioritize customer-centered strategies, tools like Covideo make it easier to connect with audiences in a meaningful way. By integrating personalized video, your business can unlock new levels of engagement, trust, and impact. Ready to get started? [Join us for a 15-minute demo](https://www.covideo.com/request-a-demo/) and see what Covideo can do! Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Sales Toolkit Guide # How to Build a Great Sales Toolkit Written by: Covideo Team - 8 min read Published Date: July 16, 2020 ![A close-up photo of three people at an office in suits, smiling as they review a chart on a sheet of paper.](https://images.ctfassets.net/h7jj0v7vjcpk/5NWFdEVM8TzsGz59O1Jtni/cb76aa9c4090d30988ee4235400df717/52_How_to_build_a_great_sales_toolkit__1_.webp) Build a balanced and effective sales toolkit for your team with these tips from our experts. With the right software and processes, your whole team can thrive! Video is a must-have in your sales toolkit. Video messaging elevates your sales outreach, helping you stand out in the inbox, engage prospects, and drive more conversions. You can communicate more effectively and leave a lasting impression on your audience with a video message. ## What is Covideo? Covideo is the easiest way to record, send, and track video emails. Cut through the noise with the simple solution built for smarter sales outreach. Want to see how it works? Try a 15-minute demo. We've highlighted some of the best reasons to add Covideo to your sales toolkit below. ### Get your foot in the door, faster #### Increase response rates People want to do business with people, not technology. Skip the impersonal interactions by incorporating a personalized [video email](https://www.covideo.com/) into your initial outreach for a lasting first impression that resonates. #### Keep prospects engaged Use Covideo’s call-to-action buttons to share content like e-books, whitepapers, case studies, articles, or to invite working prospects to webinars. Helpful resources like these add value and demonstrate the expertise and insights you bring along with your product/service. ### Stay on track and on time #### Avoid missteps Carefully scribing an email eats up valuable time and energy. Failing to do so can lead to misunderstandings or even stop a deal dead in its tracks. Tone, inflection, and body language in a video ensures your hard-earned relationships aren’t derailed by miscommunication. #### Shorten sales cycles Delve into product overviews or address complex questions without sending lengthy, confusing emails or waiting weeks to coordinate calendars. Keep the lines of communication open and the timeline on schedule with a video your prospect can watch at their convenience. ### Finish strong #### Pass the baton When it’s time to hand off a client from sales to another department, send a Covideo to pass the proverbial baton and introduce your customer to their new best point of contact. A smooth transition and well-tended customer helps to stave off churn and leaves the door open for expansions and upsells. #### Offer thanks “Thank you” videos have some of the highest view rates – everyone likes to be appreciated! Once the sale is closed, send a personalized video email thanking customers for their business and taking the opportunity to ask for reviews and/or referrals. ## An intro to your sales toolkit If you had to make a list of some of the most invaluable resources that small businesses have available to them, a sales toolkit would undoubtedly be right at the top. But first, let’s address – what is a sales toolkit and what are they most commonly used for? Simply put, a typical marketing or sales toolkit is a term encompassing anything and everything you would need to know about your business’ sales process and how it operates. This includes buyer personas, for example – which are detailed breakdowns of your fictional “ideal customer” so that you have someone to “write for” with the collateral you’re creating. It includes pricing information about your products and services and why these factors are set the way they are. It would include the sales responsibilities of not only departments but various people within those departments. It would include marketing materials like flyers and brochures. The list goes on and on. Covideo completes any sales toolkit— [see for yourself through our free trial](https://www.covideo.com/freetrial/). Oftentimes, sales toolkit examples will break things down based on various departments. One section might cover marketing, another might be sales, and the other still might directly relate to your B2B sales toolkit. All of this is in service of the most important goal of all: making sure that each department within a business has a crystal clear understanding of their role, all so that they can perform their job more effectively and efficiently than ever. #### **Where to start** Whether you’re talking about a B2C or B2B sales kit, if you truly want to build one of your own there are a number of important things you’ll need to keep in mind. First and foremost, you need to come to grips with the idea that there really is no “one size fits all” approach for how to create a sales toolkit. How one business might go about developing a sales toolkit will vary wildly from even their closest competitor, as no two businesses are created in quite the same way. All of this is to say that while it’s great to get some ideas by looking up common sales toolkit template or sales toolkit PDF examples, you need to look at these for what they really are – a starting point in every sense of the term. Only by looking at your own organization and determining exactly what you need your sales kit design to accomplish will you be able to come up with the sales kit ideas that are right for you. For the best results, take the time to familiarize yourself as much as possible with your own unique sales techniques and strategies. You know what works for you, and your sales toolkit isn’t supposed to reinvent the wheel – instead, it’s supposed to reinforce what is already there. In fact, we’d even go as far as to say that if you’re new to creating a sales kit, don’t even worry about the sales kit design. The content is what’s most important. If the quality content you need isn’t available, the best design in the world isn’t going to be able to help you. Start using Covideo’s sales toolkit to create eye-catching video content today! [Start a free trial](https://www.covideo.com/freetrial/). ## **Sales toolkit software** In general, one of the biggest components of your sales kit will be the sales toolkit software that you choose to use on a regular basis. These days, the process simply isn’t complete without the sales process tools that businesses need to remain on the cutting edge. Sales software and sales tools for sales reps don’t just make the process easier – they help you eliminate waste from your sales process, all in a way that allows your employees to work smarter, not harder, at the exact same time. By far, one of the most effective sales tools for B2B and B2C brands, in particular, is Covideo – a solution that was built from the ground up with you in mind. Covideo is one of the rare types of sales tools that can be used throughout ALL phases of the sales cycle. It’s a video messaging tool that allows you to record and send sales videos, all while sharing them via email, text, and more. It’s great for video prospecting, follow-ups, building trust, and connecting face-to-face. But better yet, it’s built to integrate into the platforms that you’re already working with – making your sales process even more efficient and effective. #### **Using video in your sales toolkit** Never forget that video messaging is a great way to get your foot in the door and stand out in someone’s inbox. Using video in sales emails immediately differentiates yours from every other message that a person might receive that day. It’s also invaluable in that it helps people put a face to a name. Up until now, they may have seen you as little more than a corporate logo. Now, they can hear the tone in your voice when you speak and look into your eyes, and sometimes, that can make all the difference in the world. Likewise, a sales opportunity tool like Covideo can help build trust, provide a modern sales toolkit to your team, and speed up the sales cycle, both of which are common challenges that salespeople face on a daily basis. Regardless of the type of business, you’re running or even the industry that you’re operating in, this is the best sales tool and should be included in your kit. There are also sales toolkit software examples out there that can help with more specific goals like lead generation, cold calling videos, prospecting in personal selling, sales follow-up emails [,](https://covideo.com/prospecting-in-personal-selling) and more. [Request a demo to see Covideo in action!](https://www.covideo.com/requestademo/) ## **Sales manager toolkit** So again, it’s more than okay to look at sales toolkit examples to get ideas all day long – it’s just that your actual sales kit folder will vary wildly because it should be built with you and your unique goals in mind. A creative sales kit aimed at a business like a marketing firm, for example, will obviously differ from a more interactive sales kit needed for those in a different profession. The same is true of a sales manager toolkit, which will soon take on a life all its own. #### **Techniques for sales managers** One of the biggest sales management techniques there is involved trying to gain as much insight as possible into your sales team and their processes, for example. Therefore, it stands to reason that actually building the kit would be the responsibility of the sales manager themselves. But they need to do so in a way that supports their existing sales management system. They shouldn’t have to change the way they work to make up for the limitations of their kit. Their sales manager toolkit should be built to empower the way they already like to do things. Inside a sales kit folder designed specifically for managers, you’d likely find a list of not only techniques, systems, and spreadsheets, but also territory plans and more. In essence, you’d find everything they need to do their jobs – all by way of one collection of sales management PDF documents and similar collateral that is laser-focused on what they’re trying to accomplish. It would be common to see sales management PPT documents, sales territory plan template Excel documents, a sales activity tracking spreadsheet, or two – you name it. Again, the absolute beauty of a sales kit is that everything is finally included in one place. Not only does it make it easier for someone like a sales manager to do their job, but it’s accessible to literally everyone within an organization. If everyone is clear at all times about exactly what role they’re playing and why it’s so important, it’s easier to keep everyone on the same page and moving in the same direction. At that point, guaranteeing that everyone is following the same, correct process all but becomes a forgone conclusion. Are there ways to accomplish these goals without this unified sales management system? Of course – but they tend to be equal parts time-consuming and frustrating for most people. But the most critical thing to understand is that you no longer have to rely on these antiquated techniques of the “old school.” You don’t have to give in to inefficient processes that weren’t built with the modern enterprise in mind. Thanks to the breakneck pace at which modern technology continues to advance, there IS a better way to get things done. Any sample sales kit template can show you just how true this is, literally in a matter of minutes. ## **Add a new tool to your sales kit today** So if you’ve spent time looking up different types of sales toolkits for inspiration and you’re ready to build one of your own, or if you’re looking to enhance your sales process by adding a powerful new tool to your existing sales kit, please don’t delay – contact our team at [Covideo](https://www.covideo.com/contact/). Not only do we offer a totally free, no-obligation [free trial](https://www.covideo.com/freetrial/) so that you can see what Covideo can do with your own two eyes, but we’re also more than willing to set up a time to meet and strategize to find out how we can really change your process for the better. We’ve been helping organizations build better sales tool kits (and by extension, better sales processes) for many years, and we truly can’t wait for the opportunity to do the exact same thing for you. Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Animated Thumbnail Guide # How to Create an Animated Thumbnail for Your Video Written by: Olivia Barickman - 6 min read Published Date: March 9, 2025 ![A photo of a young woman wearing headphones smiling and waving into her laptop camera. She is sitting in front of a brick wall with a bright window in what looks like a home office.](https://images.ctfassets.net/h7jj0v7vjcpk/1a5q2vkWzSUd0epjhNCM8y/5816da4f993ef0d685abfffedb96a90c/Animated_Gif_Blog_Thumbnail.webp) Creating an animated thumbnail is easy and a great tool to engage your audience when you share a video. We'll show you how to make impactful video thumbnails. Your customers love watching online video, and the best way to link them to a video is with an animated thumbnail that gives them a sneak peak into what they're about to watch. Static images and links can't match the engaging experience of a moving gif! But to achieve results from your animated thumbnail, you'll need the right tools to create one. We'll show you how. ## Animated thumbnails vs. static images A video thumbnail is a "snapshot" of your video. If you've ever browsed a blog or video platform, you've likely seen the rows of images that preview the content you're about to consume, often with titles and descriptions. (You can see an example of this on the [Covideo Resources page](https://www.covideo.com/resources/)!) Content creators generate these images to help viewers preview what's to come on the other side of the link. Most often, a thumbnail will be a static image, especially when grouped together with a lot of other resources. However, if you were going to copy and share a video with a friend, it will often appear to them as a text link. An animated thumbnail is a key tool for sharing over email to signify to your user that you're sending a video. It is currently not possible to embed a video into an email that will automatically play. But if you use an animated thumbnail as a gif, your recipient will see motion and a play button that signifies them to click and watch. Of course, it is much easier to see this in an example! If you saw the options below, which would you be most likely to click? **Option 1** We've completed your brake pad replacement. Check out our update [here](https://vidmails.com/v/MnbIToIYNa). **Option 2** We've completed your brake pad replacement. Click the image to learn more! [![Embedded Image](https://images.ctfassets.net/h7jj0v7vjcpk/437FxfuNcP4UYiiCIM8pUn/fc7ee2f7c675bbef6c086df4abc88602/Recommended_Repairs_-_Brake_Pad_Replace_-_Megan_Loi_-_Automotive_Service_thumbnail.webp)](https://vidmails.com/v/MnbIToIYNa) **Option 3** We've completed your brake pad replacement. Here's a video update! [![Click here to view your video.](https://covideo-gif-snapshots.s3.amazonaws.com/182789/182789_3_tozzrpp7om.gif)](https://vidmails.com/v/IqUZPt3WQw) [Click here to view your video.](https://vidmails.com/v/IqUZPt3WQw) ## How do you make an animated thumbnail? Animated thumbnails are made possible by gifs, a file type that contains several frames that come together in a moving image. Gif stands for "Graphic Interchange Format." [According to Adobe](https://www.adobe.com/creativecloud/file-types/image/raster/gif-file.html), this file type has been around since 1987, originally created to reduce the download size for large images. Looping gif animations were made possible in 1995. Now, it would be hard to scroll through a website or social feed without seeing a gif! Static thumbnails typically pull one frame from the sequence of images to entice a viewer. Gifs are a little more tricky to create and often require specific software and editing knowledge. You can create your own in programs like Adobe Photoshop or [Canva](https://www.canva.com/create/gif-maker/) or even [generate images using AI](https://depositphotos.com/ai-image-generator.html) with tools like Depositphotos. But if you're making an animated thumbnail for a video, a software like Covideo is the easiest and most full-proof option. It automatically generates a gif from the first few frames of your video, which makes sharing a breeze. ## Using Covideo for animated thumbnails Covideo is a video email platform that helps busy professionals stand out in a crowded inbox. Experts across many industries use Covideo, from [car dealerships](https://www.covideo.com/solutions/automotive/) to [professional services](https://www.covideo.com/solutions/other-industries/). Check out our [guide to sending a video over email](https://www.covideo.com/resources/blog/how-to-send-a-video-through-email/) for a more in-depth guide on email sharing. With Covideo, a user can record, upload, share, and track video messages from their computer or smartphone. When they're ready to share that video, Covideo's software automatically generates an animated thumbnail for easy sharing. Simply open your Covideo library and select the video you want to share. Through the "Share" tab, you have the option to share via video URL, CRM code, or raw HTML. Copying the CRM code will allow you to drop that link with an animated thumbnail into your CRM, email, or other online platform. The raw HTML is great for adding videos with an animated gif into webpage code or coded email. You can even set up social sharing to send that video to your social media accounts! Of course, if you need to generate a static image thumbnail that doesn't include animation, you can do that with Covideo, too. You'll use what we call a "video snapshot." This will take a single frame from your video hyperlink and add it to the body of your email or wherever you're sharing. ## How to generate an eye-catching video thumbnail Your animated thumbnail is like the cover of a book. It tells your user what to expect and should entice them to learn more. Follow our best practices below to ensure your animated thumbnail pulls in all the attention your video deserves! ### Plan a strong start Because a program like Covideo grabs the first few frames of your video to generate an animated thumbnail, the first few seconds of your video need to be on point. Start by showing your face or the product you're selling. If you're looking into the camera, don't forget to smile and look confident! ### Focus on video quality Gifs have many strengths, but they can only support 256 colors and therefore come across as lower resolution. (This may seem like a lot, but this is the amount of colors supported by an 8-bit video game. Your computer monitor [can "see" over 16 million colors](https://www.the-daily-record.com/story/business/2019/04/21/understanding-color-on-computer-monitors/5394405007/)!) This means you need to preserve quality every way you can. Check the lighting of your video and keep your camera still, especially in the very beginning. Covideo even has a camera stability feature that can help you smooth out your recording. ### Use a whiteboard This one is a signature Covideo strategy! When someone sees your animated gif, they can't hear what you're saying. So how do you ensure they know the video was personalized just for them? We like to write their name on a white board and hold it up at the start while smiling and waving into the camera. If you saw a sign that said, "Hello, Joe!" and recognized your name, you'd be extra compelled to watch. ![Whiteboard animated gif example](https://images.ctfassets.net/h7jj0v7vjcpk/1L7axlCbuLFwq4xCpi2we3/5f72f62a7b266117313032a52f900694/thank-you-gif.gif) ### Practice, practice, practice Most Covideo users have no previous video experience, and they pick it up fast! Over time, you'll get comfortable with the techniques that help you begin your video with an excellent animated thumbnail. At the same time, your audience appreciates the moments that make you human. If you have a little camera shake or aren't centered in the frame, you're still making a stronger connection than your peers who don't use video at all! ## What happens after someone clicks my thumbnail? A gif can link to any webpage you want! But a Covideo animated thumbnail is special because it can link to your own personalized video landing page. Your video will automatically play on a landing page designed especially for your business containing your contact information and any calls-to-action you'd like to share with your audience. If you clicked the video on the [animated thumbnail above](https://vidmails.com/v/IqUZPt3WQw), you would have seen the Covideo landing page with links to our demo and free trial alongside the contact information for our marketing team. A video landing page helps direct your viewer to their next action, rather than distracting them with other links or videos that may appear on some webpages. It also ensures you don't have to save or host your own videos, which can have some massive file sizes! ## Start generating animated thumbnails for your videos Get the technology you need to make sharing videos easier than ever! [Try a free trial of Covideo](https://www.covideo.com/free-trial/) to start recording and sharing videos with animated thumbnails, no previous experience required. Plus, we can walk you through all our best features in a 15-minute demo. [Request a demo now!](https://www.covideo.com/request-a-demo/) Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Chip Shortage Strategies # Surviving the Chip Shortage: Sales & Service Strategies for Dealerships Written by: Meli Taylor - 6 min read Published Date: April 5, 2022 ![A close-up image of a purple-colored computer chip](https://images.ctfassets.net/h7jj0v7vjcpk/70rvrIi7t3Q0NIOQcuQzgC/ef4edf06305df7fa678ac01ed4d35204/40_Surviving_the_Chip_Shortage__Sales___Service_Strategies_for_Dealerships__1_.webp) A chip shortage can delay production of vehicles and cause problems for dealerships. Here's what you need to know. The chip shortage has caused a lot of trouble in the automotive industry. If you know, you KNOW, and you can skip ahead to the good stuff. If you don’t, allow us to briefly explain: Due to a number of factors, including the ongoing COVID-19 pandemic and associated labor shutdowns and shortages, demand for integrated circuits, also known as semiconductor chips, has exceeded the current supply since 2020. (Though [some experts believe this could improve in 2023](https://www.automoblog.net/will-chip-shortage-end-in-2023/).) Products that use these chips such as computers, video game consoles, and cars are in short supply as manufacturers cannot get enough chips to complete production. At the same time, demand for these products remains the same as ever or has even increased in some sectors. This means that there are simply not enough products available to meet consumer needs. Unfortunately, it doesn’t look like the car chip shortage will end anytime soon since manufacturers still cannot get enough chips to produce enough cars to fulfill demand. However, we’ve got some new strategies for car dealerships to help you survive (and dare we say, thrive?!) through the shortage. In order to do this, dealerships can develop unique ways to sell vehicles and retain customers even as car production stalls. In this article, we go over four ways dealerships can get through this down period. These methods include: - Buy-back strategies - Focusing on used car sales - Selling online - Investing in customer service and fixed ops By following the above methods, you can keep your customers happy and grow your dealership, regardless of external factors outside your control. ## What the auto chip shortage means for dealerships The biggest issue facing dealerships with the vehicle chip shortage is that demand is greatly outpacing supply. Because of the chip shortage, manufacturers cannot get ahold of enough chips to build new vehicles. At the same time, demand for new vehicles has been increasing. As such, there are simply not enough vehicles available on the market to meet demand from consumers. Because of this, dealerships can develop new ways to meet increasing demand. Additionally, dealerships can focus on using great customer service to retain existing customers even if new vehicle supply is low. The auto chip shortage may hurt the auto industry as a whole, but your dealership can weather the storm and come out on top by implementing the following strategies. ## Top 4 strategies for growing your dealership during the chip shortage ### Implement new buyback strategies If your auto inventory is low due to the chip shortage or other reasons, then you can implement new buyback strategies to add more cars to your lot and get customers into your dealership with the right incentives. You can use dealer software such as [DealerSocket](https://dealersocket.com/) and [Elead](https://www.cdkglobal.com/elead-crm) to identify which vehicles are best to focus your buyback campaign on and which customers might be ready to trade in. Once you’ve identified the focus of your buyback campaign, you can begin to market it. Here are some strategies for running a successful buyback campaign: - **Emphasize the deadline.** In your marketing materials, make the deadline for the promotion clear. You want to give your customers a sense of urgency so that they don’t miss out. - **Focus your promotion.** Focus your promotion on a specific model or product line that’s hot right now. Then, focus only on the leads that fit the bill. This way you won’t spread yourself too thin and will ensure that the cars you buy back can be sold. - **Provide flexible incentives.** Give used car owners options for incentives. Some may want to trade in for a new car right away; others might be more interested in cash back or a rebate. Make it clear to each owner what the different options are and how each option provides value for their trade-in. - **Be upfront about terms and conditions.** Buying back used cars involves risk. Make it clear upfront what the terms and conditions of your campaign are, including those on vehicle damages, miles, and pricing. - **Use Covideo’s video reply feature.** You can send out a request for videos of used cars with Covideo’s video reply feature. Simply send out a video message asking for a walkaround video featuring the customer’s car so you can check its features and any damages before they bring it in. Best of all, customers can send their video back to you even if they don’t have a Covideo account! See how it works in this video: ## Double down on used car sales Buying back old cars will inevitably land you with more used cars to sell, even despite the chip shortage. You can double down on used car sales by planning events for or focusing marketing efforts towards used car buyers. Like with buy back campaigns, it’s best to first identify the leads who would be most interested in purchasing used cars and the specific models in your inventory. Marketing efforts can then focus both on the best models and the best deals for used cars. To maximize your marketing of used cars, you should consider using [an auto dealership video creation platform like Covideo Dealer Services](https://www.covideo.com/). With Covideo, you can send personalized videos of cars in your inventory to leads. Leads are more likely to open and respond to your messages when they include video. They are also more likely to come into your dealership if they have already begun a relationship with a salesperson online and seen a video of their desired vehicle. Covideo is the best way to advertise your used car sales event and encourage customers to visit your lot. ## Encourage customers to buy online Does your car lot look a bit underwhelming right now? Are you running on shorter hours or fewer salespeople than usual? If you’re having trouble selling in-dealership, you can encourage customers to buy online. The prospect of buying online can seem daunting to customers who are used to visiting a dealer and test driving their choice. However, with enhanced online dealership features like [video walkarounds and full 3D models of vehicles](https://www.covideo.com/resources/blog/sell-cars-with-video-messages/), customers can feel confident that the car they purchased online is the one they’ve been looking for. You can encourage online sales through special sales events on social media platforms like Facebook. Nowadays, you can host your entire inventory online with all technical details, photos, videos, cost, and financing information. Your customer can even put in their credit information and requested down payment to personalize the car buying experience. You can highlight these features as well as the ease of online shopping when promoting online sales events. Make sure that your salespeople are still available to talk with customers online so that your dealership keeps that special personal touch in the selling process. Take that chip shortage! ## Invest in great customer service While inventory is down, the best way to keep customers invested in your dealership is to provide great customer service. During the car chip shortage, you can promote fixed ops services to keep customers happy and expand your revenue stream. Make it clear to both new and existing customers why your dealership is the best place to get their car serviced. Set competitive prices compared to auto repair shops and include service deals in every sale. Additionally, you can emphasize your technical and mechanical expertise. Remind customers that every car is different, and your dealership knows how to specifically service each car you’ve sold. Be sure to complete service quickly and efficiently—nobody wants to spend a full day without their car! In addition to car sales, you can use Covideo as a customer service video messaging platform. You can use video to communicate with customers about regular maintenance or provide updates for a car that is being serviced. Outside of fixed ops, you can use a customer service messaging platform to communicate with customers when they send in a question or report an issue. Video can be used to discuss financing updates, alert customers about recalls, or offer virtual help with car maintenance. The possibilities are endless with a dedicated car sales video app like Covideo. ## Try Covideo today We’ve barely touched on [how Covideo can help your dealership](https://www.covideo.com/solutions/automotive/) make more sales and satisfy your customers, even beyond the chip shortage. With Covideo, you can send videos directly to your customers through email, text message, or your favorite CRM. When your customer clicks on your video, they are redirected to a video landing page that you can customize or set as an overlay on your website. You can also add clickable CTA buttons to your video so that your customer can schedule a meeting or visit a webpage for more information directly from the landing page. Best of all, Covideo tracks every click so you always know exactly when your customer watches your video. Covideo includes additional special features just for dealerships such as an [integration with WheelsTV](https://www.covideo.com/integrations/) and a [marketing intelligence system](https://www.covideo.com/solutions/automotive/) that integrates into your DMS. To find out more, [schedule a demo](https://www.covideo.com/request-a-demo/) with one of our auto sales experts today. Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Let’s get this show on the road See how you’ll crush monthly targets with Covideo. [Request a Demo](https://www.covideo.com/request-a-demo/) [Start your Free Trial](https://www.covideo.com/free-trial/) ## Fast Track Success # You're on the Fast Track to success! Thank you for your interest in the Fast Track Advisory program. We'll reach out over email soon with more details. [Back to homepage](https://www.covideo.com/) ## We’re here for you Whether you're exploring our solutions or need support as an existing user, we're just a message away. ![Talk to sales - Image](https://images.ctfassets.net/tgq8i4774rfe/19BnGyMi7JyyG9hDzGh5Wc/57989401d843626dbb6f146111322fc7/sales-card.webp) #### Talk to sales Learn about how Covideo’s simple and powerful solution can work for your business. [Request a demo](https://www.covideo.com/request-a-demo/) ![Help desk - Image](https://images.ctfassets.net/tgq8i4774rfe/5Iw2c0hyLCQYh2sLw0mQ3R/6b206c497d5443e73ba888ad8608e79a/help-desk-card.webp) #### Search help desk Need fast answers about using Covideo? Our support articles are the best place to start. [Search help desk](https://support.covideo.com/en/) ![Contact support - Image](https://images.ctfassets.net/tgq8i4774rfe/2LqO3EvyIb2wpgz1mAIS14/c57e601159f49983bc68bc0acd83609f/support-card.webp) #### Contact support Our experts are available Mon-Fri from 9 a.m. to 6 p.m. ET to provide one-on-one help. [Email us](mailto:support@covideo.com) ## Camera Confidence Tips # Get Camera Confident: Overcoming Barriers to Video Written by: Covideo Team - 5 min read Published Date: March 10, 2019 ![A woman sitting at a desk next to her laptop smiles into her phone, which is held up by a tripod so she can record a video.](https://images.ctfassets.net/h7jj0v7vjcpk/1bPzUGvt3s9H2ypus7r76t/f381590c4113ddaa0d361a78bb9e4ff0/56_Get_camera_confident__overcoming_barriers_to_video.webp) Anyone can overcome barriers to using video! Follow our tips for becoming camera confident to make more compelling videos that connect with your audience. Camera confidence doesn’t always come naturally. Yes, some people are born confident, but the others need to practice a bit more to get camera confident and impress everyone with their video communication. Today we’re going to teach you how to feel more comfortable on camera, establish strong on-screen confidence, and obtain practical tips for speaking on camera. Before we get started, it’s important to note that we’ll be giving our best tips for recording and sending personalized videos using a video email platform like Covideo. However, most of these tips should help you get confident on camera regardless of the purpose! We've compiled our top 7 tips for overcoming barriers to appearing on video and shining as your best self. ## **1\. Bullet points for being bulletproof** If you know what you’re going to talk about in your video, you've already significantly downsized the possibility of camera anxiety. Compose yourself before hitting that record button. Draft out some main bullet points or a small script with the most relevant topics you want to say in your video. It doesn’t have to be a massive, fancy scenario: a couple of small post-its with a few bullets will help you a lot. Just summarize all the things you want to emphasize, determine your primary message, and scribble it down on a piece of paper. You will instantly feel more comfortable and appear more confident in front of the camera. ## **2\. The great pretender** No, we’re not suggesting you should listen to that great Freddie Mercury song before filming a video. (But if it might help, go for it!) One of the most excellent tips for speaking on camera is pretending that you’re talking to your friend. That’s right – pretend like you’re having a conversation with a person who you feel comfortable with. It might even work better if you imagine that person is behind the lens, recording you. Your imagination will help you to relax and create a more natural environment, even though you’ll most likely be on your own. You will speak more fluently and conversationally, and your body language on camera will be more natural, clear, and positive. Not the worst way to build camera confidence, right? ## **3\. Practice makes confident** Even though it sounds cliche, the all-known “practice makes perfect” routine will help you best when it comes to trying to master any skill. Getting camera confident isn’t much different. The more you practice, the more confident you will become. Sit every day in front of the camera; say what you’re about to say and repeat it. **Record, delete, record again.** You can do it as many times as you want. Talking in front of the mirror can also be as useful. With time, your camera confidence will grow. You’ll get rid that annoying, nervous feeling, and it will become natural for you to talk to your camera as genuinely as if you’re talking to a real person. Don’t strive for perfection, though. No video is perfect, and no video should be. The authenticity is what makes video communication so ideal! ## **4\. Get your energy up** Let’s be clear – if you’re not inspired or moved in any way while recording that video, how do you expect for others to feel that way? To keep your videos exciting, engaging, and inspiring, you need to get your energy on the right level. It’s a fact that the camera can “drain” your energy a bit, so make sure to increase your power a few times. People don’t want to listen to a robotic-like creature that dictates text, and they certainly don’t want to watch it, too. Deliver your video message exactly as you would in person. This might challenge you to get outside of your comfort zone – be more animated, talk louder (but don’t yell) and amplify the gesticulation. Get rid of that stiff, unnatural body and loosen up, talk with arms. If you’re sitting, sit up straight, but in a casual and comfortable position. If you’re standing, make sure your camera is at eye level, relax your shoulders, and lose that formal, uptight position. Remember to breathe, don’t be afraid to blink, and of course, smile! A warm smile at the beginning and the end will automatically make YOU feel more comfortable and it will also appear that way to the viewer as well. ## **5\. Don’t afraid to be an introvert** Remember those born-confident people we mentioned in the beginning? Those people might not be as camera confident as you expect. Sometimes people who are a natural attention-grabbers in a room are the same ones who freeze in front of the camera. Extroverts, who usually lead the conversation in groups of people, get their energy from others. To be confident, they may need to have a real audience, listening, nodding their heads, exclaiming, and smiling. When it’s just them and their lens, it can become a struggle. On the other hand, if you are on the introverted side and don’t feel comfortable on camera in front of a large group of coworkers, find a quiet space and record your videos in there. This will take away another anxious barrier and allow you to be yourself and focus on your message without worrying about your surroundings. ## **6\. Let there be light!** Alright, we’re covered some of the body language, tone, and verbal components, so now let’s take care of some technical issues. First up, lighting. Take advantage of the natural light by recording yourself in front of a window or go outside (but make sure it’s not a loud environment which will dampen your video and muffle your message). You can also invest in some affordable but useful gear, such as professional flash stands, ring lights, or a simple selfie-light online. You’ll be surprised how balanced and professional your video will come out. However, these are definitely not necessary to create your videos! ## **7\. Plan your content** If you plan what you’re going to record next week, you’ll also get more mentally prepared for what is coming. Let’s say you have a thank you video, a partnership proposal video, and one check in video with a client. If you plan their scripts, timelines, and deadlines for sending at the very beginning of the week, there won’t be much space for that camera anxiety. Create a powerful intro and flesh out a conclusion. Add a simple call at the very end, and let your recipients know how to reach you. ### **Next steps for camera confience** So there you have it – seven simple ways to get confidence on camera. It isn’t always easy to be camera confident, and not everyone can feel like it all the time. The most important part is to find your style, determine what suits you best, and detect what resonates best with your audience. All of this is possible only if you give it a try – **multiple times**! Create your content, share it with people that matter, and enjoy their feedback. Cherish all your efforts and celebrate all the small victories. What matters the most when trying to get that camera confidence is being consistent and believing in yourself along the way. If you want to remove plain-text email barriers and make your message finally heard, start using video in your daily communication. [Start a free trial of Covideo](https://www.covideo.com/freetrial/) to try it out! Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Impact of Auto Tariffs # Auto Tariffs and Your Dealership: Will Trump Tariffs Affect Car Prices? Written by: Olivia Barickman - 9 min read Published Date: May 26, 2025 ![A close up photo of car in a dealership showroom with a man standing behind it with his hand on his chin, thinking](https://images.ctfassets.net/h7jj0v7vjcpk/37UO2m0h9POkGApeXw9l3V/2f5882c3b07386ecbb4ec71039f4785e/Auto_tariff_thumbnail.webp) Will Trump tariffs affect car prices? Auto tariffs have shaken customer confidence, vehicle inventory, and supply chains, but dealers can develop smart strategies to boost sales during economic uncertainty. If you work in the auto industry, it may feel like tariff news changes by the minute. Many are asking, will Trump tariffs affect car prices? We’re already seeing changes to supply chains, manufacturing, and inventory brought on by auto tariffs. If you think now is the time for business as usual—think again! Savvy dealers need to have resources, strategies, and talking points to guide their buyers through this uncertain economic time. In this blog, we'll walk through a detailed background on auto tariffs, how those tariffs may impact dealerships, customer perceptions, strategies for selling in difficult economic times, and of course, how [video messaging](https://www.covideo.com/resources/blog/video-message-app/) can help tariff-proof your sales. ## **Overview of Trump tariffs** Tariffs are a tax on imported goods from outside the country. Governments may use tariffs to encourage more domestic projection and jobs. They may also lead to increased prices for consumers or retaliatory measures. Since President Donald Trump took office, he made it clear that tariffs will be a key part of his economic strategy. On January 20, Trump signed an executive order requiring certain cabinet secretaries to research trade practices and make tariff recommendations by April 1. Since then, the Trump administration has levied, retracted, and threatened several tariffs, and many will affect car prices and the auto industry, for better or worse. ### **Auto tariffs by the numbers** As [reported by Today](https://www.today.com/news/companies-raising-prices-tariffs-rcna208888) in late May, there is a 10% “baseline” tariff on all foreign countries with the threat of a “reciprocal higher tariff” on 60 countries after a negotiation period. There is also a 25% tariff on imported vehicles and a 25% tariff on aluminum and steel. Trump’s May 3 executive order also placed an additional 25% tariff on auto parts. As of late April, Trump’s administration softened auto tariffs by cutting duties on some foreign parts (though not on those from China) and offering credits to auto makers assembling vehicles domestically. ### **Why will Trump tariffs affect car prices?** Trump’s auto tariffs on imported vehicles and automotive parts, particularly from countries like China, Mexico, and Europe, may lead increased costs throughout supply chains. For dealerships, that means: - **Some higher new vehicle prices**: Automakers that use foreign-created parts or assemble vehicles in other countries may be subject to auto tariffs. Some OEMs will absorb costs while others will choose to pass them onto the consumer. Tariffs may raise costs an additional $2,500 to $5,000 for the lowest-tariffed American cars, and up to $20,000 for some imported models, according to research from [Anderson Economic Group](https://www.andersoneconomicgroup.com/tariffs-economic-impact-on-auto-industry/). - **Emphasis on American-made vehicles**: Some OEMs have [committed to increasing their U.S.-made output](https://www.autonews.com/manufacturing/an-trump-tariffs-us-production-moves-0428/) in response to auto tariffs, including Nissan and Hyundai. Though it takes time and effort to move supply chains, manufacturing changes can impact inventory and pricing for dealerships. - **Used vehicle shortages**: With auto tariffs raising the price of new vehicles, people who may have originally bought new may choose to save money by turning to used options. However, inventory of used vehicles is low, and those prices may rise as well. - **Parts shortages and delays**: Auto tariffs on key components can slow down production of vehicles as well as parts needed for repairs. - **Nervous customers**: Buyers may hold onto their cars for longer, delay repairs, or choose less expensive cars in response to auto tariffs. - **Tighter margins**: Independent dealers, who already work with thinner profit margins than major franchises, are especially feeling the pinch. In a market already affected by rising interest rates, inflation, and supply chain disruptions, auto tariffs add yet another layer of complexity. For customers, this translates into sticker shock, financing challenges, and longer wait times—all factors that can stall the car-buying journey. ## **2025 car sales so far** The [Cox Automotive Dealer Sentiment Index](https://www.coxautoinc.com/news/q2-2025-cadsi/) (CADSI) shows significant momentum in the industry amid auto tariffs. The survey suggested franchised dealers selling new and used vehicles are more optimistic about the market than independent dealers who only sell used vehicles. Customer traffic surged in Q1, with franchised dealers reporting a 10-point jump in in-person visits. The profitability index also climbed, while inventory tightened for both new and used vehicles. **51% of all dealers surveyed cited the U.S. economy as the top factor holding back business, moving above interest rates (42%).**While sales have been up in response to auto tariffs while buyers try to snag an excellent deal, dealers expect weaker conditions for summer 2025. ### **Top-selling vehicles of 2025** Buyers are asking, “Will Trump tariffs affect car prices?” While they show concern about affordability, large trucks and SUVs still dominate the market. These were the top-selling vehicles for the first quarter of 2024, according to [Car and Driver](https://www.caranddriver.com/news/g64457986/bestselling-cars-2025/): - Ford F-series pickup trucks - Chevrolet Silverado - Toyota RAV4 - Honda CR-V - Ram Pickup This data shows that, so far, people have not pivoted to buying smaller, less expensive cars just yet. ### **Do auto tariffs impact used cars?** In short, Trump’s tariffs cannot raise prices on used cars in the U.S. or new cars that are already on dealership lots for sale. However, used car prices are up and may continue to rise. [According to Kelley Blue Book](https://www.kbb.com/car-advice/is-now-the-time-to-buy-sell-or-trade-in-a-used-car/), the average used **car buyer paid $25,547** in April 2025, up **$367 from March**. This is a large increase for a single month. Used car prices tend to increase as new car prices do, and the used market may become more competitive due to auto tariffs as people struggle to afford new vehicles. Low inventory levels also continue to impact used vehicles. Pandemic disruptions limited the creation of new vehicles a few years ago, meaning there are fewer used vehicles hitting the market now. If they haven’t already, dealers should plan to source more used vehicles via auction or trade-in. A great way to reengage customers at the end of their lease is to [send a video](https://www.covideo.com/resources/blog/how-to-send-a-video-through-email/) that starts the conversation. ![Thumbnail](https://images.ctfassets.net/h7jj0v7vjcpk/0c4tRYyDXS5PvJEnk6583/d92374bbe92013681e8c58513d526080/Introduction_Video_-_Lease_End_Options_-_Thomas_Sarrazin_-_Automotive_Sales_Thumbnail.webp) ## **How customers believe Trump tariffs will affect car prices** Auto tariff news impacts consumer perceptions and buying behavior. Car Dealership Guy created a [CDG Consumer Snapshot Survey](https://news.dealershipguy.com/p/3-real-time-shifts-in-car-buying-behavior-post-tariff-announcements-2025-05-01) early in May to track consumer sentiment and behavior following the announcement of auto tariffs. Here are the three major findings: ### **1\. Consumers are less interested in buying a car due to auto tariff concerns** **42.1% of consumers** say they’re somewhat or much less likely to buy a car, while **38.8%** say their plans have not changed. J.D. power reported that new vehicle sales are forecasted to rise **10.5%** YoY while consumers hurry to lock in low pricing. But sales pace is slowing, and **19.2%** of consumers say they’ll change to smaller or less expensive vehicles. **24.7%** said they’re more likely to buy used. Buyers are trying to play it safe. ### **2\. Consumers plan to hold onto their trade-ins for longer** We’re seeing dealerships try to encourage trade-ins to build up their used inventory, but **41.1%** of consumers say they’re less likely to trade in a vehicle right now. **81.7% of buyers** say they expect car prices to rise. Savvy shoppers are nervous about stretching their budgets in the future, so they’re holding onto cars they may have upgraded under different circumstances. ### **3\. Consumer confidence is dropping fast** **80.5% of survey** respondents said they feel more cautious about the car market than they did earlier this year. Only **4.8%** feel more optimistic. These fears may change how consumers make car deals, and dealers are leaning into price transparency and shifting toward “least risk” language over pushing the “best deal.” ## **How large dealership groups are responding to auto tariffs** Automotive News recently released its top dealer groups for used-car sales across the country [and asked some of the top players](https://www.autonews.com/retail/used-cars/top-100-used-dealerships/an-dealers-talk-tariffs-in-2025-0420/) how they plan to navigate the used-car market. Jeff Swickard, CEO of Swickard Auto Group of Las Vegas, said it’s hard to relay a plan to employees or lenders while “policy changes hourly.” However, most used car dealers say if tariffs raise new-vehicle prices, demand will shift toward used vehicles. In theory, this would bring wholesale prices up. Here are some strategies used-car dealers are trying: ### **1\. Focus on the short term.** Krause Auto COO Zack Krause said his dealership is focusing on the next two months of inventory, so they don’t hit zero days’ supply, but isn’t trying to predict sales for the full year or stock up too much. ### **2\. Self-source more used vehicles.** Swickard Auto is trying to self-source used vehicles through trade-ins, lease purchases, or its service loan fleet, rather than using auctions or other outside sources. (Customers can use customary loaners while their car is being serviced, and those loaners turn into near-new used vehicles to sell.) ### **3\. Encourage customers to move fast.** The affordability gap between new and used vehicles may begin to close due to tariffs. At that point, it would make more sense just to buy new. Jenni Newman, editor-in-chief for Cars.com, says if you’re thinking about buying a car—whether new or used—you should act soon. ## **How independent dealers can prepare** Independent dealers don’t have the deep resources of OEM-backed franchises, but they do have one major advantage: flexibility. With the right approach, smaller operations can adapt quickly to market conditions and turn challenges into opportunities. Here’s how: ### **1\. Reevaluate your inventory strategy** Auto tariffs can make sourcing new vehicles or parts from overseas more expensive. Consider: - **Source locally:** Focus on domestic brands and parts that aren’t subject to auto tariffs when possible. If you sell American-made vehicles, incorporate that message into your outreach and advertising - **Create a used-vehicle strategy:** If new-car prices rise, buyers may shift to used vehicles. Since used vehicle inventory is already tight, you may have to lean more on trade-ins or lease purchases. - **Diversify vehicle types:** SUVs and trucks remained the top sold vehicles in early 2025, but tariffs may push more buyers toward sedans and hybrids. Make sure you have a mix of available vehicles. ### **2\. Review your vendor relationships** Lean on trusted vendors who can help you navigate sourcing issues, provide insight into pricing trends, and help you access in-demand vehicles and parts faster. Now is not the time to cut back on selling tools and vendor partnerships. A competitive edge is more important in a difficult economy than a “normal” one. Make sure your CRM is tracking data, use vehicle presentation tools, and share videos to better engage your customers. Ensure your sales tools are working for you. ### **3\. Sharpen your marketing and sales messaging** Now is the time to communicate value, transparency, and customer-first service. With price sensitivity on the rise, customers want to understand: - Why they’re paying what they are - What value they’re getting in return - How your dealership is different from the competition As a dealership professional, you have keen insight into how auto tariffs impact the market. Your buyers may be less experienced, and it’s your job to act as a trusted adviser. Dealers (68%) are approximately three times more likely than car buyers (21%) to say that the car buying process is very or completely transparent, according to the [CapitalOne Car Buying Outlook.](https://www.capitalone.com/about/newsroom/car-buying-outlook-report-2023/) Use video to put a face behind your word and create a friendly in-person buying experience. ## **How video can drive more sales in a tough market** At Covideo, we’ve seen firsthand [how personalized video helps dealerships](https://www.covideo.com/resources/blog/personalized-video/) build trust, communicate clearly, and create a standout experience—even when times are tough. Here’s how: ### **1\. Put a face to the name** Video humanizes your team. Sending a personalized video lets your customer see and hear you—instantly [building rapport and credibility](https://www.covideo.com/resources/blog/building-rapport-with-customers-at-dealership/). For digital-first buyers, this is the best way to get facetime before they visit. ### **2\. Explain price and value with confidence** Use video to walk through a vehicle's features, condition, and price. If auto tariffs have increased the price, explain why. When you address concerns proactively and transparently, customers feel respected and informed. ### **3\. Show, don’t just tell** Whether you’re showcasing a vehicle, highlighting its condition, or explaining financing options, video enables you to provide a dynamic, engaging experience. Customers can see the details, hear your tone, and feel confident they’re getting all the details they need. ### **4\. Keep the conversation going** From the first inquiry to post-sale follow-up, video makes it easy to stay in touch. Thank-you messages, service reminders, and personalized updates turn one-time buyers into loyal customers. This is also a great way to reach out for trade-ins while used inventory is tight and suggest an upgrade to past buyers. ### **5\. Prioritize maintenance and service** Video isn’t just for sales professionals! When Trump tariffs affect car prices, people may hold onto cars for longer and need more repairs. [Video builds transparency and trust in the service department](https://www.covideo.com/resources/blog/auto-service-videos/), and buyers can approve work in a single click with Covideo! ### **6\. Stand out from the competition** In a crowded market, dealers who use video are cutting through the noise. It’s a differentiator that customers remember—and it sets the tone for a more transparent, human-centered buying experience. ## **Tariff-proof your dealership sales with video messaging** Dealers can’t control the economy, but they can respond to it. Auto tariffs, affordability challenges, and interest rates will remain a challenge, but having the right sales tools can help you keep up the pace and sell more cars. Now is the time to add video to your sales strategy! Easily record and send impactful introductions, vehicle walkarounds, thank you videos, and more with Covideo—video messaging made specifically for dealerships. [See a demo today!](https://www.covideo.com/request-a-demo/) Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Adapting Car Sales # Adapting to Survive: The Automotive Industry Written by: Katherine Deighan - 3 min read Published Date: May 19, 2020 ![A man in a suit smiles as he stands in front of a woman who is reviewing information on a white tablet. Behind them, you can see a line of cars in a dealership showroom.](https://images.ctfassets.net/h7jj0v7vjcpk/6pPU7RnQQ344M1Bj1sgXGe/60c4235b66f44694a233b3d8a1176667/53_Adapting_to_Survive__The_Automotive_Industry__1_.webp) Automotive trends and customer expectations should guide how you handle the sales process. Check out our suggestions for creating a better car-buying process. In 2019, [72% of car buyers said they would visit dealerships more often if there was a better car buying process](https://porchgroupmedia.com/blog/25-amazing-statistics-on-how-consumers-shop-for-cars/). People want to see the car in person and take it for a test drive without being pressured to make a final decision on the spot. Therefore, in order to survive during the digital age, you have to change your approach to meet buyers where they’re at, without sacrificing the personal touch they expect and the facetime you need. What’s the best way in doing so? Using personalized video for business. ## Survival of the flexible To illustrate this concept of adapting your traditional approach, we’re going to explore a real-life scenario—the changing ways we view and consume content—and apply it to the automotive industry. Let's begin. **Blockbuster**: Blockbuster was the king of video content, and when they were offered the opportunity to acquire Netflix, they declined, seeing it as a niche player in their industry. Look who’s king of the court now. This scenario is comparable to a dealership that is resistant to change and writes off video as a fad. They continue selling in their traditional style, failing to recognize that dealership visits and sales are on the decline. **Redbox**: Then, there’s Redbox, who saw the need for convenience and efficiency, and placed movie rental kiosks at the entrance of local, everyday shops. Families could grab their groceries and pick out a movie for the night, all in one place and for a few extra dollars. It was quick, easy, and affordable. Compare this to Carvana kiosks. The business has made it convenient to purchase a car, yet have removed human interaction completely. **Netflix**: And lastly, there was the survival of the fittest: Netflix. Netflix originated as a rent-by-mail DVD service but changed its business model as consumer behavior changed and pivoted towards a personalized, digital experience. Mail rentals are now set to end in fall 2023. Netflix is so well-known that its easily recognized simply by the letter “N.” Consider Netflix the savvy dealer who focuses on adapting to accommodate buyers by digitizing the car buying experience. You decide to send a personalized video directly to your buyer showcasing the vehicle they inquired about and helping them navigate their car buying experience, all from the comfort of their home, blending convenience and a personal touch. **Be Netflix.** ## Why change is necessary "With car buyers making more decisions online and ahead of time, by the time they arrive at the dealership, many of them are likely ready to buy. As a result, dealers should hone their online marketing and sales strategy to help buyers get to ‘yes’ online.” - [Cox Automotive](https://www.coxautoinc.com/learning-center/2019-car-buyer-journey-study/) By incorporating video marketing strategies into your sales outreach, you’re including the best aspects of the digital experience, without losing your greatest asset: you and your people. It’s your team, the experience you offer, and the relationships you’ve built with customers that differentiate yourselves from your competitors. ## How to get buyers in your dealership The million-dollar question, "How do I get buyers in my dealership?" actually has a relatively simple (and affordable!) answer: personalized videos. Use video marketing throughout all stages of the sales process, from your first response to a new lead to the final thank you after purchasing. This immediately puts a face to a name, making you more human, relatable, and trustworthy—rather than appearing to be a pushy salesperson. It creates a positive first impression from the first interaction a buyer has with your dealership, increasing your chances that they’ll choose your dealership over the number of options they have in town. Video also gives sales reps the ability to show the customer the vehicle they’re interested in and all of its amazing features. In the auto world, [seeing is believing](https://dealerservices.covideo.com/blog/seeing-is-believing/). Telling a customer about the new speaker system and smooth leather seats isn’t nearly as enticing as them seeing it for themselves—right on their phone or computer. Sending the customer a personalized video recorded specifically for them, improves the car buying experience and is the driving force behind getting a buyer to choose your dealership to visit and make a purchase. ## Ready to adapt to survive? Start making personalized videos today by trying Covideo Dealer Services for free or speaking with one of our automotive strategists. Start creating personalized video messages that help your team be flexible, adapt, and thrive during today’s changing sales landscape. Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Let’s get this show on the road See how you’ll crush monthly targets with Covideo. [Request a Demo](https://www.covideo.com/request-a-demo/) [Start your Free Trial](https://www.covideo.com/free-trial/) ## Auto Service Video Strategies # Use These 5 Auto Service Videos to Convert Lifelong Customers Written by: Margaret Henney - 4 min read Published Date: June 27, 2022 ![A photo of a man wearing safety glasses in front of the open hood of a car. He is taking a video of the inside of the vehicle on his phone with a repair shop scene behind him.](https://images.ctfassets.net/h7jj0v7vjcpk/5LX3kcQJCbDoi9Fa6FkPWX/0213e7381c11d39e087338c3cb5d8673/37_Use_These_5_Auto_Service_Videos_to_Convert_Lifelong_Customers.webp) Bring the power of video to your service department! These five auto service videos are sure to increase your business and delight your customers. If you work in an auto repair business or run the service wing of a car dealership, then you know it can be challenging to convert one-time visits into lifelong customers. The key to dealer service retention goes beyond targeted auto repair marketing campaigns—you need to form a personal relationship with your customers. You must develop trust, respect, and care in each customer relationship. But how do you develop a personal relationship with your customers? One excellent method is to use personalized video messaging to create auto service videos for every step of the auto repair process. With personalized videos, you can communicate more effectively with customers and introduce yourself as more than just a name. You can answer customer questions in more detail and demonstrate the care you put into every car repair. Video is the best way to develop a personal connection with your customers and build a trusting relationship. Stand out from your competitors by using video messaging to retain lifelong customers. ## Top 5 video ideas for automotive service Before you begin sending auto service videos to customers, let’s discuss the types of videos you should send. Here, we list five auto service videos covering every step of the process, from the first consultation to the final thank you. These videos include both live video conferencing and video messaging, so be sure to consider which automotive shop software you should use to create and send your auto shop videos. ## 1) Video consultations You can begin a relationship with a new client before they even come into your shop by offering a video consultation. A video consultation is a meeting over video wherein your customer shows you their vehicle, and you provide a preliminary assessment of service needs. Video consultations let you demonstrate your expertise and establish trust. They also respect the customer’s time and safety by allowing them to get assistance without having to come into a shop. Best of all, if the customer does decide to go into your shop, you will be able to repair it faster since you have already diagnosed the issue over video. ## 2) Appointment reminders Send a video email to remind customers of an upcoming appointment. In this video, state the date and time of the appointment as well as the requested service. Also, relay any regulations that the customer must follow for the appointment. At the end of the video, invite your customer to send a video reply with any questions or concerns. Even better, with [automotive repair software](https://www.covideo.com/product/service/), you are automatically notified when your customer views your video. So, you can rest assured that they received your reminder and will attend the appointment. ## 3) Video updates Keep customers who dropped their vehicle off in the know by sending video updates during service. For example, if you run into a new issue and need to do an additional repair, send a quick video to your customer explaining the problem and updating them about any changes in time or cost of the repair. With a video, you can show the issue directly to your customer instead of trying to explain it over a text or phone call. Additionally, you can send a video update when you complete repairs. In this update, show the completed repairs and invite the customer to come to pick up the vehicle. You can also discuss financing options, demonstrate tips for preventing future issues, and recommend future services. ## 4) Follow-ups Sending a video follow-up after service will continue the relationship and increase the likelihood that the customer will choose your business for future service. With a follow-up message, you can check in to see if the vehicle is working correctly again. Ask about how your fixes are holding up and whether the customer has encountered any new problems. Follow-up videos give your customer the chance to provide feedback on your service. They also demonstrate you care about the quality of your service. When customers feel that you care about them and their vehicle, they are more likely to return to your business for future service and recommend others. Furthermore, if there are any issues, you can take a proactive role in fixing them and getting back into your customer’s good graces. ## 5) Thank you videos Nothing builds a relationship better than a good old thank you video. You can express gratitude for the customer’s choice to service their vehicle. You can offer future deals and discounts or remind your customer to complete a [CSI survey](https://www.covideo.com/resources/blog/improving-your-csi-score/). Ultimately, thank you videos are the perfect way to close out a customer interaction in a way that guarantees them to choose your shop again. ## Covideo: Auto service software for all of your needs The easiest way to create and send auto service videos is to use video messaging software that integrates with the auto repair software you already use. Covideo is a video messaging platform [built specifically for dealerships](https://www.covideo.com/) and auto repair companies. With Covideo, you can record and send personalized videos over email, text message, or your favorite dealership CRM. When your recipient clicks on your video, they will be redirected to a [video landing page](https://www.covideo.com/features/) of your choice. Covideo [integrates with the best software in the automotive industry](https://www.covideo.com/integrations/), including Elead, WheelsTV, iPacket, VinSolutions, and DealerSocket. As a result, video messages fit seamlessly into your larger workflow. Better yet, if you need help with your video strategy, you can contact one of our auto experts at any time for personalized assistance. Get started with auto service video messaging today by [signing up for a demo with our auto sales team](https://www.covideo.com/request-a-demo/). Or, get started creating your auto repair videos today [with a free trial of Covideo](https://www.covideo.com/free-trial/). Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Let’s get this show on the road See how you’ll crush monthly targets with Covideo. [Request a Demo](https://www.covideo.com/request-a-demo/) [Start your Free Trial](https://www.covideo.com/free-trial/) ## Automotive Customer Outreach Tips # Customer Outreach: Three Tips for Diversifying Your Automotive Plan Written by: Jessee Sandlin - 2 min read Published Date: August 24, 2022 ![A close up photo of the front of a car in a dealership showroom. You can see two men shaking hands in the background, suggesting they have made a deal.](https://images.ctfassets.net/h7jj0v7vjcpk/B9CkIxU156iYUwfzUAlxL/bcef747f59a12695571eb5a9a5ff297b/35_Customer_Outreach__Three_Tips_for_Diversifying_Your_Automotive_Plan.webp) Engaging your customers effectively is one of the most important factors in relationship maintenance. If you want full-lifecycle customers, communicate with them intentionally. Customer outreach needs to be well-timed, properly articulated, and effectively delivered. Let’s explore three highly effective considerations for diversifying your communication with your automotive customers. ## 1) Your customer outreach should be purposeful It can be tempting to build out an extensive strategic communication plan that makes use of every event, deliverable, and trigger your company already has available. While technically not spamming, this “buckshot” approach risks abusing your customers’ time and attention spans. As you build out your communication strategy, it’s important to only reach out with relevant information and calls-to-action. As Entrepreneur notes, “If you keep bombarding your email list with emails, whether promotional or non-promotional, your subscriber list will begin to shrink at a rapid pace. In fact, [**69 percent of users unsubscribe \[because of\] too many emails**](https://www.entrepreneur.com/article/294162).” Covet your customers’ desire to engage in your customer outreach. Be selective with the topics, events, and opportunities you want to make them aware of. ## 2) Your customer outreach should factor in personalization Notice this tip isn’t “personalize everything!” Some messages are just important updates that your entire customer base needs to be aware of, but throwing a personalization token in can cheapen your other efforts to individualize content. When you have an opportunity unique to a specific customer, the medium is crucial to reinforcing the message. Personalized videos, [like those created through Covideo Dealer Service's platform](https://dealerservices.covideo.com/), allow you to make a customer aware, beginning with the preview GIF, that this message is intended exclusively for them. We like to write the customer’s name on a dry erase board and display it in the preview (this can help with open rates), but make sure the individualized approach doesn’t stop there. Keep the message brief, relevant, and end with a clear call-to-action. ## 3) Your customer outreach should reward your customers’ efforts Clicking on an email, answering a phone call, watching a video—these are all deliberate acts your customers must choose. Reward their effort. Sometimes this can mean literally rewarding them (with rebates, coupons, etc.). Sometimes this is more figurative (delighting with helpful, insightful, or actionable information customers need/want to know). The Nielsen Norman Group found that [**users read an average of 28% of the words**](https://www.nngroup.com/articles/how-little-do-users-read/) they see on a page. Want more than skimming/half-listening customers? Don’t say more than is necessary. Keep videos from going on and on. Avoid calling “just to check in.” Know what customer outreach your audience wants, whether that’s a tangible incentive or aligning with their communication preferences, and give it to them. ## The Takeaway By diversifying your customer outreach, your automotive customers will repay your efforts with higher engagement, more awareness, and deeper utilization of your full sales cycle rather than disappearing and reappearing at random when they need something at a critical stage. Well-timed, deliberate, and purposeful communication that chooses the right channel demonstrates this to your customer base. Want to learn more about “best practices” content, proven analytics, and more? [**Reach out to a Covideo expert today!**](https://dealerservices.covideo.com/requestdemo/) Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Let’s get this show on the road See how you’ll crush monthly targets with Covideo. [Request a Demo](https://www.covideo.com/request-a-demo/) [Start your Free Trial](https://www.covideo.com/free-trial/) ## Customer Engagement Strategies # Create an effective customer engagement strategy Published Date: March 14, 2021 ![A photo of two men dressed in business casual standing side by side in front of a clear wall. One is holding papers with charts, and the other is writing notes on the wall.](https://images.ctfassets.net/h7jj0v7vjcpk/5dPFtlpLwSmmXjHEiVGh2d/b3b925c5f56330bec955a188e7ade4f8/42_Create_an_effective_customer_engagement_strategy__1_.webp) Level up your customer engagement strategy so your prospects, clients, and customers can better connect to and trust your brand. Maintaining customer engagement can be a challenge, but with the right tools, you can build a strong connection! In this article, we’ll outline a complete customer engagement guide and show you how to create an effective strategy to engage, retain, and provide a positive experience for the customer. We'll cover these basic points to help you start to increase customer engagement: - What is customer engagement? - Engagement strategy examples - How to increase engagement with customers - Customer engagement tools ## **What is customer engagement?** A customer engagement definition includes the various ways that customers interact with your brand and vice versa. Effective customer engagement is important for so many different reasons. Having a positive customer experience can lead to your brand retaining customers for longer and can even generate referrals, which is one of the most powerful forms of attracting new customers. Better customer engagement leads to increased customer loyalty and trust, valuable feedback, and a better brand experience and image. When brands start to look into how to retain and engage customers, they’ll see that: - [86% of buyers](https://www.superoffice.com/blog/customer-experience-statistics/) are willing to pay more for a better customer experience. - [64% of customers](https://www.salesforce.com/blog/2019/06/customer-engagement-trends.html) expect tailored engagements that are based on past interactions. - [52% of customers](https://www.superoffice.com/blog/customer-experience-statistics/) are less likely to engage with the company because of bad mobile experience. - [67% of customers](https://www.zendesk.com/resources/searching-for-self-service/) prefer self-service over speaking to a company representative. These [stats](https://outgrowco.medium.com/customer-engagement-statistics-in-2020-547e41c70c74) show that better customer engagement not only helps you retain current customers but they can help you bring back lapsed customers and referred ones too. ### **Successful customer engagement campaigns** Before you start to look into ways you can increase customer engagement for your own brand, it would be helpful to look at other customer engagement models and customer engagement strategies that have been successful for other brands. One of our favorite customer engagement marketing campaigns is Spotify’s end-of-the-year "Wrapped" campaign. At the end of the year, Spotify creates a curated playlist and personalized content for each user that summarizes their listening habits throughout the year and provides them data with top artists and music genres for that year. Users then can share these infographics and information on other various social media platforms like Instagram and Twitter. This then encourages other people to check out their own "Wrapped" playlist to see what they’ve been listening to. This marketing strategy works so well because users keep coming back to it and look forward to it at the end of every year. It’s become a universal aspect of every Spotify user’s brand experience and results in high customer engagement amongst all users. Another great client engagement campaign that had great success was Coke’s "Share a Coke" campaign. In this campaign, Coca-Cola printed 250 different popular names on Coke bottles with the slogan, "Share a coke with \_\_\_.” This encouraged individuals to go out and find a Coke bottle with their name on it. People would then proceed to take a photo with their bottle and even share it on their own social media accounts. The reason this customer engagement strategy worked so well was because it connected on a very personal level with individual customers and had a specific call to action. Users were encouraged to buy more products and seek out their names while simultaneously feeling "recognized" by a large company. ## **Effective customer engagement strategies** There are so many different client engagement strategies that you can incorporate into your business, but we’ve outlined four that are both effective and build brand image, and can enhance customer engagement. These strategies are easy examples to follow of how to enhance customer engagement even for those who haven’t worked on campaigns to increase consumer engagement. #### **Personalization** [Surveys](https://www.forbes.com/sites/blakemorgan/2020/02/18/50-stats-showing-the-power-of-personalization/?sh=397867d22a94) show that 90% of customers find personalization appealing, and 72% of customers report that they only engage with personalized content. A personalized customer experience can help users feel more connected and heard by a brand. #### **Humanize your business** Associating faces with a name and your business can help customers feel like they have actual relationships with your brand and the people that work there. #### **Engage on social media** Brands can use social media as a way to communicate with their customers and their audience along with using it to raise brand awareness. You can build relationships with followers by commenting on other relevant posts, responding back to all comments on your feed, and responding to direct messages. #### **Provide top-notch customer service** [Surveys](https://blog.hubspot.com/service/customer-service-stats) also show that 90% of individuals factor in customer service when deciding to do business with a company. A great user engagement strategy is to make customer service quickly and easily accessible. You can do this by setting up a chatbox on your site and having a phone number listed on your site. ## **How to increase customer engagement** Something to consider when you’re building out your engagement marketing strategies is using a tool or method that could help you master all of the strategies listed above. Using videos throughout your business communication can help personalize some of our customer interactions and help engage users more. A tool like Covideo makes it easy to record, send, and use all types of video content in your strategies. Personalized videos can be used when interacting with sales leads, customer service, and through email marketing. Customer engagement best practices when using videos include the following. #### **Personalization** Creating videos directly for an individual customer can help them be more interactive in their communication with you and it can also leave a more positive impression. #### **Humanizing your business with video** There’s a lot of value in putting a face to a name, Videos allow you to humanize yourself and interact with customers on a more personal level. Users will feel like they know you which ends up making it easier to build relationships and increase brand loyalty with those customers. #### **Increase online engagement with video** Video content is the most engaging form of content online. 60% of businesses use videos as a marketing tool for this very reason. Videos grab a user’s attention more easily and provide additional information without having to use lengthy and wordy content. Videos are also a lot easier to digest on the go. #### **Delight your customers with personalized video** Using video to provide 1:1 personalized support for customers is a great way to offer customer service that is both easier for you and the customer. You can send users screen recording to help them walk through issues, questions, etc.. and is one of the many ways to improve customer engagement. ## **Enhance customer engagement today** As we can see, customer engagement is crucial in maintaining and supporting current customers as well as attracting new ones. Nowadays, people like to feel heard, appreciated, and connected with the brands they use and work with. Using video throughout the sales process is another effective technique to engage prospects. Learn how to use video in your sales strategy and prospecting strategy to increase engagement and drive sales. With Covideo, you can use try out our video recording software free of charge to see what it’s all about. [Start a free trial](https://www.covideo.com/freetrial/) to kickstart using video in your new marketing strategies! Or, [learn more with a guided demo now](https://www.covideo.com/requestademo/)! Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Avoid Spam Folder Tips # Avoid Spam Folder Pitfalls and Boost Your Email Engagement Written by: Olivia Barickman - 7 min read Published Date: March 11, 2025 ![A close-up photo of hands typing on a laptop keyboard. Overlayed above the picture, you can see a reflection of an email inbox with a large photo of a mail icon with a red "no" sign.](https://images.ctfassets.net/h7jj0v7vjcpk/7ogN9ZBHewhGIYd2mGoN0e/3baed6d4d2db2005bce1f57bfcd70838/Avoid_Spam_Folder_thumbnail.webp) The best way to ensure your emails avoid the spam folder is creating compelling, useful content for your audience. Clean up your list, evaluate your content, and get better results! Email is still king when it comes to contacting prospects, customers, or peers in most industries. But you could write the most beautiful, engaging email in the world and still fail to avoid spam folders. Imagine putting in all that hard work, and your message doesn’t even land in an inbox! Recent calculations show [nearly half of all emails worldwide are identified as spam](https://www.statista.com/statistics/420400/spam-email-traffic-share-annual/). Even if you’re following best practices to avoid the spam folder, it can take some practice to ensure you send polished, highly deliverable emails. We’ve pulled together our best practices for crafting engaging emails that don’t fall victim to spam filters. While many of these tips apply to mass marketing emails, they also often apply to one-off, personalized emails. Even if you’re sending a message to a single contact, you still need to consider how to avoid spam folders. ## Managing your sender reputation The first step to avoiding spam folders is understanding your email reputation. According to [Sendgrid](https://sendgrid.com/en-us/blog/5-ways-check-sending-reputation), these actions may hurt your email reputation: - Sending a large volume of emails in a short period, especially if it’s not within your usual pattern - High rates of people marking your emails as spam - Email bounces, or emails that fail delivery to a recipient’s inbox - Receiving few clicks, opens, or other interactions on your emails - Many people deleting your emails without reading them - Being on a blocklist that organizations use to track domains sending spam ### Understanding Sender Score A Sender Score is an easy and free way to [measure your email deliverability rate](https://senderscore.org/assess/get-your-score/). A sender score gives your IP reputation a ranking from 0-100: 0-70 being a poor score, 70-80 being fair, and above 80 being good. If your score is below 70, you may have been flagged for poor sending behaviors. Higher scores have a higher chance to avoid spam folders. The data used to calculate your Sender Score comes from the [Validity Data Network](https://www.validity.com/validity-for-email/), consisting of more than 80 message and mailbox security providers. Keep in mind, if you’re working with a third party to send emails, their Sender Score can impact your own! At Covideo, **we have a Sender Score of 98**. (Not to brag, but that is extremely hard to beat!) When a business uses our platform to send a video message to a contact, it can help boost their Sender Score and avoid spam folders. ## Do video emails avoid the spam folder? As a video messaging company, we have to address the elephant in the room: If you [add a video link to an email](https://www.covideo.com/resources/blog/how-to-send-a-video-through-email/), is it more likely to be flagged as spam? The short answer is no. A properly formatted email with an **embedded** video should arrive safely in your contact’s inbox. (If this wasn’t the case, there is no way we’d be able to cultivate a near-perfect Sender Score over the past 20 years!) In fact, a well-formatted video email should perform _better_ than a plain-text email. Why? Because viewers want to see a video. When they click the thumbnail to watch a video, their engagement goes up, which is good for your overall deliverability health. [Studies show](https://www.campaignmonitor.com/resources/guides/video-in-email/) that including a video in your email can increase open rates by 19% and click-through rates by 65%. However, if you include a video as an **attachment** in your email, you run the risk of being marked as spam. Videos are almost always large attachments, and large files are a red flag to spam filters. That’s why a tool like Covideo is so helpful. Covideo embeds your video as a link and stores it on our servers; it doesn’t eat up any of your storage space _and_ improves your deliverability. If you want to avoid the spam folder, [turning a video into a link](https://www.covideo.com/resources/blog/how-to-make-a-video-into-a-link/) is the way to go! ## Tips for creating emails that avoid spam folders For the most part, if you create thoughtful emails your audience wants to read, you will have a solid email reputation. There are a few best practices you can follow to improve your deliverability health and better connect with your audience. ### 1\. Don’t purchase email lists Have you ever been tempted to grow your following by millions with the click of a button? Purchased email lists may seem too good to be true, and in many cases, they are! These lists can be loaded with dead emails or poorly matched contacts that may flag you as spam. Though it’s much more work, building your own email list from scratch is a safer bet to avoid spam folders. Over time, you’ll cultivate a target audience that appreciates your outreach. Growing your email list organically is a better path to the long-term health of your email reputation. ### 2\. Avoid specific trigger words Spam filters are savvy at scanning specific words and phrases that may denote an email as spam. There are no magic words to avoid spam folders, but there are some obvious triggers. Phrases that suggest urgency (limited time offer, hurry, last chance), make unrealistic claims (no hidden fees, risk free), or relate to money or special deals (free gift, exclusive deal) can (even accidentally) trigger spam. There are also some unexpected culprits that may land you in spam, like writing “Dear \[first name\]” as your salutation. Once again, there is no secret sauce, so try to be authentic and honest to avoid any issues. ### 3\. Don’t include too many images compared to text [Mailchimp reported](https://mailchimp.com/resources/most-common-spam-filter-triggers/) that the main issue people face with deliverability is creating emails that contain way too many graphics and little text. Spammers caught onto the fact that filters couldn’t read images, and spam filters responded. But now, innocent professionals need to consider their image use, too! Graphics are important but be sure to balance them with readable text. Use HTML to build out headers and text sections when possible, and do not convert your text blocks to images. ### 4\. Avoid all caps, weird fonts, and other funky formatting Crazy font combinations and colors, all-caps headlines, and even using multiple exclamation points can signal to filters that a message is potentially spam. To avoid the spam folder, make sure your email is polished, readable, and formatted in a visually pleasing way. When in doubt, keep it simple! ### **5\. Consider how many emails you’re sending at once** Even if your email itself is free of spam triggers, email providers may scan to see how many emails you’re launching at a time. If your list is too large or irrelevant to your audience, it may have a higher chance of going to spam. Set up your server so it slowly releases emails or set up a cadence of smaller lists to avoid the spam folder. And never target someone who has opted out! ### 6\. Provide a clear “unsubscribe” link That brings us to a related point: including an unsubscribe option in your emails isn’t just polite, it’s the law! If you work with a U.S.-based audience, you’re required to comply with the [CAN-SPAM Act](https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business). This law requires you to offer opt-outs and honor them promptly. No matter how engaging your emails or loyal your audience, you must include this option. Not only will this help you avoid the spam folder, but it could also protect you from fines. Pro tip: This doesn’t just apply to mass emails! If you email individuals, you still have to give them a chance to opt out. ### 7\. Avoid the spam folder with clean email lists Some of your recipients will unsubscribe from your content if they are not interested over time. But some of your contacts will simply ignore your emails and let them sit in their inbox—spam or not. Unfortunately, keeping these contacts around hurts your engagement rate. ISPs will view your emails less favorably, and it will eventually become difficult to avoid the spam folder. To avoid this pitfall, regularly clean up your email lists by removing unengaged users and bounced emails. ### 8\. Increase your open rates Email providers like Gmail and Yahoo look at how many emails are opened (and how many are deleted before they’re opened) to decide if an email is spam. This is called “engagement-based spam filtering.” So, if you send an email to the same address repeatedly without any opens, it’s probably time to say goodbye to that contact. The trick is to keep your audience engaged before they lose interest and entice them to open as many emails as possible. Some simple steps to boost your open rate include: - **Perfect your subject lines** – Avoid spam-triggering words while still creating a sense of urgency and compelling enough content to encourage your reader to learn more. - **Send your messages at the right time** – Experiment with the best times to send an email to your audience. This may vary by industry, but [data from Brevo](https://www.brevo.com/blog/best-time-to-send-email/) found 10 a.m.-3 p.m. on Tuesdays and Thursdays has the highest open rate, with Wednesdays amassing the highest click-through rates. - **Keep your email list fresh** – Once again, we want to emphasize the importance of cleaning up your list, managing opt outs, and removing unengaged users when it comes to avoiding the spam folder. - **Add “video” to your subject line**– Remember earlier when we said emails with videos have a higher engagement rate? To get to that point, your reader needs to expect video content. Adding the word “video” to your subject line can increase opens 19%! ## Avoid the spam folder with engaging video emails This may seem like a lot to remember, but keep in mind small steps can help you avoid the spam filter and build a loyal following. If you’re creating meaningful content that provides value, you’re likely to land safely in your contacts’ inboxes. If you want a boost to your email deliverability and engagement, it may be time to consider video emails! With Covideo, you can take advantage of our excellent Sender Score, easy interface for embedding videos, and unlimited video storage to make every email a win. See how it may work at your business [with a 15-minute demo](https://www.covideo.com/request-a-demo/). Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Video Communication Insights # Seeing Is Believing Written by: Marinko Josipovic - 3 min read Published Date: July 11, 2017 ![A photo of a woman in a blazer and jeans at a car dealership. She stands in front of a sedan and smiles into her phone camera, which she is holding out in front of her to show off the car.](https://images.ctfassets.net/h7jj0v7vjcpk/3T1GW0ErBIpYHsKgByY9c3/033e5fb6810c6c7971f4243e19c92c33/62_Seeing_Is_Believing__1_.webp) Video communication was relatively new in 2009 when Marinko started working with Covideo. He reflects on how video messaging has evolved since the company's beginnings. I remember when I first started with Covideo in 2009. Back then, the idea of using video for personalized communication was still rather new. During that time, advanced technology was continuing to grow in the market and internet speeds began to improve drastically. ## Technology has changed In the world of technology, much has changed. Today, the idea of using video is more like, “How can I get started?” instead of, “Should I use video?” Nationwide, [companies large and small are on board with video](https://www.smh.com.au/business/small-business/the-future-is-video-20170810-gxtiel.html) and utilizing the technology to stand out from the competition. Over the years, there have been plenty of stories and statistics in regards to the success of video marketing. Despite all the positive publicity, you may still be wondering how video will fit into your specific business needs, or you may just need assistance on how to get started. Video marketing is a wonderful tool for any business. While there are several creative ways to utilize video, this article will explore video marketing from the perspectives of a car dealership and customer. ## Video in dealerships Let’s imagine you are a car dealership interacting with prospective buyers. Video email allows you (the sales personnel) to respond to internet inquiries with a personal, face-to-face video for each prospective buyer and helps build trust between the two parties. Using video email is the most efficient way to showcase your dealership’s top qualities and build trust with the customer so they will make a future purchase with you. As a car buyer, do you remember when you made your first car purchase? You may have submitted an inquiry on a dealership website and waited for an automated response (often containing incorrect personal information), which then asked you to “please call them at your earliest convenience.” ## Using video for personalized communication As a car owner, have you ever sent your vehicle into the dealership to be serviced, and a mechanic told you your vehicle will need extended work accompanied by a hefty price tag? Do you trust your mechanic? Do you ignore your mechanic’s recommendation and seek a second opinion? As a customer, you want to feel you can trust your mechanic’s recommendations without jeopardizing yourself, your family, and others on the road. With video email, building trust through face-to-face interaction with the customer and mechanic is crucial. How? As a service provider, video plays an important role by enabling you to provide outstanding customer service as well as upsell your RO. ## Customers know that seeing is believing Video gives the mechanic the ability to create a visual recording of an issue via the mobile app. If a mechanic knows [how to send video](https://support.covideo.com/en/articles/4924887-how-to-use-covideo-s-sms-feature), they can then choose to deliver that video through email or SMS. This gives the customer the option to review the video and approve or decline the repair. Additionally, video email ensures the service department is doing its part in building a relationship of trust with the customer. When your business uses video to build relationships, customers appreciate that “seeing is believing” factor. If you need specifics on how to utilize video for your business, I would love to hear from you. If you would like to [try Covideo for free](https://dealerservices.covideo.com/freetrial/), give it a test drive! Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Let’s get this show on the road See how you’ll crush monthly targets with Covideo. [Request a Demo](https://www.covideo.com/request-a-demo/) [Start your Free Trial](https://www.covideo.com/free-trial/) ## Online Screen Recorder # Online Screen Recorder: How to Easily Capture and Share Written by: Covideo Team - 8 min read Published Date: February 28, 2021 ![A photo of a laptop showing the Covideo homepage, and a bar at the top of the page indicating someone recording their screen. In the foreground, you can see the back of a person's head and their hands typing on the keyboard. On the left side of the image, there is a play button icon with a yellow glow.](https://images.ctfassets.net/h7jj0v7vjcpk/5h9TzwOjxF3BASkCnQrbCV/5a54dfb3aad36e7e7aa7b27f0ce43b95/Online_Screen_Recorder_thumbnail__1_.webp) If you need to record content on your screen, an online screen recorder can make the process seamless and efficient! Here's how to easily record and share your screen. Covideo’s online screen recorder allows you to record via your screen, webcam, or both. With our screen recorder, you have the option to record your entire desktop or limit the recording to a specific application window or tab. This versatile solution is fast, easy, and effective! If you’re not already a Covideo customer, you’re welcome to [try out a free trial](https://www.covideo.com/free-trial/) of our product, which includes our online screen recorder alongside our other recording features! ## Why use an online screen recorder? A screen recorder is a powerful tool to demonstrate products and services to customers, coworkers, prospects—you name it. It can be used throughout all aspects of your business: sales, marketing, customer service, internal communications, and more. There isn’t a department that wouldn’t benefit from a desktop screen recorder! Likewise, installing screen recording software will save your team a ton of time, especially when it comes to sharing these videos over email or text. Picture this: your coworker reaches out to you and asks how you typically update a spreadsheet or how you pulled together certain data from Google Analytics. Traditionally, you'd have to type out a detailed email, making sure your instructions are clear and concise. Or, you could jump on a video conference call to show them in real time, which takes time and coordination. With an online screen recorder, you could simply record a short video explaining your exact process. Plus, the recipient can replay or refer to the video whenever they're in need of a refresher. The same process could work to show a client how to pay for a service with your online portal, onboarding a new hire, or demonstrating a product. Screen recording makes everything more efficient and effective for both parties. In this article, we’ll show how to get a free computer screen recorder to test out for yourself and how you and your team can create high-quality, action-driven video messages, all from an easy-to-use online screen recorder. ## Use cases for your online screen recorder There are so many ways using an online screen recorder can level up your communication! ### Screen Recorder for Sales #### 1\. Video introductions Record yourself and your screen to create an eye-catching video introduction. Use your website as the background while your webcam records you. Unlike a cold call or cold email, a video recording will provide face-to-face interaction and act as a stage for introducing your company. #### 2\. Demos Sometimes people can’t connect in real-time. Pre-record a demo using an online screen recorder that walks your recipient through a product or a service. They can watch your video when it's convenient for them and even send it to other decision makers at their company. #### 3\. Presentations with slides A screen recording of a slide deck (or PowerPoint presentation) is instrumental in helping your prospects embrace your solution or partner with you. Include a sales deck to help deliver facts, figures, and statistics that back up your presentation. Pro tip: This is a great time to combine an online screen recorder with a webcam recording, so your recipient can see both you and your presentation! ### Screen Recorder for Customer Service #### 4\. Training Screen recordings are valuable when your team is teaching customers about your product or service. Easily walk them through online interfaces with an online screen recorder. #### 5\. Troubleshooting with customers Answer your customers’ questions with step-by-step instructions from an online screen recording. These videos provide a personalized customer service experience and reduce time for problem solving. **Pro tip**: You can still create training and troubleshooting videos via your phone. Use Covideo’s merge video feature to combine both types of videos into one! ### Screen Recorder for Marketing #### 6\. Webinars We get it: sometimes, attendees miss a webinar they have signed up for. Make sure your efforts are captured! Record your webinar and email it out as a gift to those you signed up. Or, post it as a social media video later. #### 7\. Product demonstrations Speaking of social media, an online screen recorder can be a useful tool to walk viewers through a new feature and show them precisely what they can expect if they sign up. Helpful product videos can sway a prospect that is on the fence about investing in your offering. #### 8\. Blog content Writing engaging and entertaining content takes a lot of work. Including a screen recording in your blog will help illustrate your ideas, catch your audiences’ attention, and improve the experience for your readers. ### Screen recorder videos for internal communications #### 9\. Training new hires Record your screen to show a new hire how to operate your company’s internal software, like Salesforce or Dialpad. This is especially helpful if your team is remote! They can also go back and review the online screen recording as needed. #### 10\. Collaborating with coworkers Collaborating with coworkers can be difficult for remote workers if they don’t have the right technology. Using an online screen recorder can make your team more productive! If you want to get your colleague's input on a project, ask them questions, or inform them of an update, record a video. Share your screen and walk them through the details. An asynchronous video allows you to communicate on your own time. ### Other perks of an online screen recorder There are several reasons why you would use a video and screen recorder. And once you have access to one, you’ll be shocked at how often you find yourself using it! Here are a few other ideas for when to use an online screen recorder: - Providing detailed instructions on how to complete a task, fill out a form, or sign into an account - Recording online lectures or educational material for teaching - Walking through how to use your website or software - Sharing a presentation or giving a demo where you want both your screen and webcam displayed simultaneously - Creating content for marketing campaigns by recording new products or services on screen - Reporting a bug to development or IT teams - Suggesting technology improvements ## What to look for in screen recording software What features make the best online screen recorder possible? The answer may depend on your specific needs, but here are some general features to look for: - **Webcam functionality**: The ability to screen record using your webcam simultaneously is very useful. This way, you can explain details of your screen recording for your audience and communicate nonverbally through body language. - **Video editing**: To make your videos perfect, you can use video editing tools that let you trim videos, add text and drawings, or blur out sensitive information. - **Captions**: Subtitles make your video accessible to anyone with difficulty hearing or those who can’t listen to audio in their current situation. Translatable captions make your video accessible to speakers of other languages. - **HD video and audio**: Look for video recording software that lets you make crisp videos so your viewers can see and hear everything clearly. - **Video analytics**: Track important data like who has watched your video and how many times. This is an especially useful feature for sales and marketing teams who use videos to reach out to prospects. - **Video hosting**: Online cloud storage and landing pages make it easier to share your videos with others. With online video hosting, neither you nor your recipient needs to download your video and take up device storage space. - **Integrations**: Integrations with other productivity and social sharing apps let you share your videos more easily and view more insights into video performance. **Pro tip:** Covideo covers all these features and more! Feel free to [create a free trial account](https://www.covideo.com/free-trial/) and follow the steps below to begin using our online screen recorder. ## **How to record your computer screen with Covideo** Covideo offers three recording options: - Screen only - Screen + cam - Cam only “Cam” refers to whatever recording device you’re using on your phone, desktop, or laptop. Most often, that will be the internal camera included on your device, though you can also plug in an inexpensive USB or use a Bluetooth webcam for the same results! When you use the screen + cam option, you can record both your screen _and_ yourself (or whatever is on camera) at the same time. This online screen recording option is great if you’re giving an explanation or demonstration. You can record from our desktop or mobile app or with our Chrome extension! ### Recording your screen via your Covideo library Covideo’s online screen recording tool is a key component of our product. Here’s how easy it is to record your screen from our desktop app. 1. Click the orange camera button in the top right corner of your library to start a new recording. 2. Choose if you would like to record with your screen only or screen and camera simultaneously. 3. Choose if you would like to record a single tab, a certain window, or your full screen. You can also toggle on the option to share your system audio. 4. Your screen is now recording. You can pause as needed and click “Finish” when done. 5. Clicking “Finish” will prompt you to add a title and select a folder for your video. Clicking “Save Recording” will save that video to your library. ### Recording your screen on our Chrome extension For current Covideo users, it’s easy to record anywhere on the internet with our online screen recorder for laptops and desktops. You’ll first need to [download it from the Chrome store](https://chromewebstore.google.com/detail/video-screen-recorder-for/hpinghefcjjgfegpbpcigbgcdmboadjc?hl=en). Once downloaded, this will create a plugin on your Chrome toolbar, allowing you to access our online screen recorder wherever you are on the web in just one click! 1. Locate the Covideo icon in the toolbar on your Chrome browser. Click the icon, and you will be prompted with three recording options. 2. Select the "Screen" option if you only want to use the screen recorder with audio. Select “Screen + Cam” if you want to record your screen, audio, and webcam. “Screen + Cam” will automatically show your webcam’s view in a smaller screen in the bottom right corner. 3. Click "Record.” You can record up to 30 minutes. 4. Select if you would like to record either the entire screen, an application window, or a single Chrome tab. 5. Click "Share." You will get a 3-2-1 countdown before recording starts. 6. Your screen is now recording. You can end your recording by clicking “Stop Sharing” in your Chrome window. 7. A new tab in Chrome will open giving you the option to "Delete" or "Upload" your video to your account. Click “Upload” to save it. 8. The video will take a moment to process. You can then edit your video title and share it via email, link, or connected social accounts instantly. ## Get additional screen-recording tools with Droplr If you want an online screen recorder that also you to take screenshots, mark up content with colors or highlights or use lines, arrows, and boxes to guide your viewer through a demonstration, consider [checking out Droplr’s features](https://droplr.com/products/screenshot-screen-recorder/). Droplr is our sister company that enables you to quickly capture screenshots and screen recordings with additional markup and sharing tools. Products like Droplr are especially helpful for demonstrations, tutorials, and trainings because they give you a few extra helpful tools. ## Get started with Covideo Screen recording software is an important tool for every desktop, laptop, or mobile user, especially businesses and remote workers. With an online screen recorder, you can create visual how-to videos, product demos, sales and marketing content, and more. Screen recording tools are also perfect for remote collaboration between teams. Covideo’s online screen recorder works with Windows PCs, Macs, iPads, and other mobile devices. And when combined with personalized videos, screen recordings can make a huge impact, simplify your workload, and boost your connections. So, what are you waiting for? If you want to see how Covideo would work for you or your business, [reach out for 15-minute demo](https://www.covideo.com/request-a-demo/). Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Covideo SMS for Automotive # Introducing Covideo’s New SMS Feature Written by: Kendall Povilaitis - 2 min read Published Date: February 23, 2021 ![A close-up photo of a person typing on their smartphone](https://images.ctfassets.net/h7jj0v7vjcpk/2foza5gqp7rvlCtwnvANXF/597d9f6010abb0ba8786d6a9df1fd31e/44_Introducing_Covideo_s_New_SMS_Feature__1_.webp) Use Covideo's SMS features to share videos over text, manage texts from your dashboard, and comply with security and privacy needs. Covideo’s SMS for automotive feature allows you to message customers from a unique, local number dedicated specifically to your dealership. ## What to expect from Covideo’s new SMS feature - **Protect your privacy:** Record, send, and track messages from your personal device without using your personal phone number. - **Keep it professional:** Monitor team outreach and video statistics from your Covideo dashboard. - **Prevent dropped leads:** Never miss out on leads or conversations, even if there’s staff turnover. - **Comply with policy:** Centralize dealership communication and adhere to messaging compliance policies. ## Protect your privacy Keep your personal life and your job separate. With Covideo’s SMS, your entire dealership will receive one unique phone number to send videos and follow-up messages and schedule test drives. So, regardless of who uses the SMS feature at your dealership, the same phone number will appear to all contacts. ## Keep it professional You can view and track all video messages sent via SMS from Covideo’s desktop application. You’ll see who watched your video, how much of it they watched, and if your recipients clicked on any CTA buttons. ## Prevent dropped leads Turnover happens. But when it does, your dealership won’t lose out on any leads and their previous conversations. When a user deactivates, all their communication with a lead will be sent to admins who can reassign the lead to another sales rep. Then, the sales rep can pick up where the conversation left off. For example, let’s say a sales rep moves away, but a lead responds to a car walkaround video message. The lead’s response will automatically be forwarded to the Covideo admins at your dealership. Your admins can then reassign the lead to another salesperson to continue the conversation. Pretty neat, huh? ## Comply with policy When you send an SMS message from Covideo for the first time, a compliance message will follow. This lets your lead know they’re receiving a message on behalf of your dealership. Your leads will not have to opt-in to receive messages unless your state messaging laws require otherwise. If a contact opts out by replying “STOP,” the sender will receive an alert. Then, all messaging to this contact will be automatically disabled through the platform. ## Texting a prospect with SMS for automotive When someone responds to your unique phone number, the message can be found in the Covideo app—not in your phone’s native messaging app. As the sender, you will receive alerts when you have a new Covideo SMS message. All messages, regardless of whether they are a video text or plain text, are recorded in Covideo’s SMS feature. It’s important to note: your dealership-specific phone number is for messaging only and cannot make or receive calls. More questions? Learn step-by-step [how to use Covideo’s SMS feature.](https://support.covideo.com/en/articles/4924887-how-to-use-covideo-s-sms-feature) ## Want to add SMS to your Covideo account? To add SMS to your account, please contact us at [support@covideo.com](mailto:support@covideo.com) or give us a call at 1-800-306-1445. You can also reach out to your dedicated account manager, who will be able to help add the SMS feature for your dealership. Not a Covideo user? [Try a free trial](https://dealerservices.covideo.com/freetrial/) or [schedule a demo](https://dealerservices.covideo.com/requestdemo/) with an automotive video expert today. Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Let’s get this show on the road See how you’ll crush monthly targets with Covideo. [Request a Demo](https://www.covideo.com/request-a-demo/) [Start your Free Trial](https://www.covideo.com/free-trial/) ## Covideo Video Messaging # Covideo's video message app Written by: Covideo Team - 9 min read Published Date: September 28, 2020 ![A photo of a man in a button-up shirt sitting at a desk in an office. He is smiling and waving into the webcam on the laptop in front of him.](https://images.ctfassets.net/h7jj0v7vjcpk/Y2CdqUz9g4llSucbtibJW/4f26a5d401699b4905d18152f5838ebe/48_Covideo-s_video_message_app__1_.webp) Look no further for the best video message app! Covideo contains everything you need to make stronger personal and business connections with personalized video. Learning how to properly send a video message and use a video message app is helpful for anyone. In this article, we’ll be going over everything you need to know about video message apps, what video messages are, and why and when you should use them. More specifically, we’ll cover these topics: - What is a video message? - Why use a video message app? - Top video message apps - Upgrading your emails with video ## **What is a video message?** A video message can be used in so many different scenarios and use cases. Use cases include professional ones such as when you’re attempting to secure a sale or personal ones such as when you need to send a video message for a birthday email. But you must be wondering, what exactly is a video message? A video message is essentially any message you would send over email or text but in the form of a video with a recording of yourself. It is usually meant to be sent to one specific person or a small group of people. Individuals who work in sales, customer service, marketing, recruiting teams, and many other industries send video messages when communicating. There are many different reasons why people prefer sending video messages over traditional emails. When you message videos, you can personalize your communication style and humanize workplace correspondence. Video email helps you stand out in a cluttered inbox and can even increase engagement from recipients, increase open rates, and increase click-through rates. You can send a video message from almost any platform including email, text message, social media, CRM platforms, and more! ## **Why use a video message app** When trying to send video messages, you may experience some common challenges, like file size limitations and quality issues. This is why you should always use a video messaging platform instead. With a video recorder platform, you can easily record, upload, and send videos with just the click of a few buttons. Once you record and upload your message, the app will compress your videos into short links that you can send anywhere. These platforms can also embed these video thumbnails right into an email for you. Once you’ve sent your video message, the right platform will be able to easily track any analytics associated with your email. You can see who viewed your video, how many times it was viewed, and when it was viewed. When creating a video message, you can also have the option of recording both your webcam, your screen, or both. Your video message can incorporate these different elements to truly capture your message and help you personalize your communication. Once you’ve created and sent your videos, an important and crucial element to your video message platform is its ability to store messages. These stored messages can be accessed at any time along with their analytics. Many video message apps have additional features that can help you when recording your video. These features include captions, call-to-action buttons, landing pages, and more! Next, we’ll talk about Covideo, the best app for sending video messages for business as well as some features that come with the platform. ## **Covideo’s video message app for businesses** Covideo is the best video messaging app for business. Covideo allows you to record, send, and track videos easily all in one place. You can use Covideo’s online video recorder to send videos through email, text message, your favorite CRM platform, and more! Not only is it easy to use on desktop, but Covideo is also the best video message app for Android as well as the best video messaging app for iPhone. Download the mobile app and access our video message app anywhere, even when you’re on the go. Covideo’s additional features like trim and merge, call to action buttons, video landing pages, a customizable player, and captions can all help you personalize your video message to suit any of your needs. You can also track your results through real-time notifications, detailed reporting, and even admin reports for team accounts to perfect any of your video messaging campaigns. #### Covideo's top features Covideo itself is the best video chat app for groups, professionals, and more because it’s so easy to use and straightforward. It doesn’t matter where you are or what type of device you’re using – you can record, send, and track your videos all from the Covideo mobile app or from your desktop computer. Stop dealing with random video message apps and start making the power of visual communication work for you. With Covideo, you also have the ability to add text and captions and can even trim the beginning and end of your videos. This is all in the name of making sure that your content ends up exactly the way you need it to.When you’re done, you can send your videos directly through the Covideo app to watch your viewer engagement soar. Also, thanks to HotSpot details, senders will see what parts of the message were watched or played back and other important analytical insights. This makes communication more successful because you no longer have to guess at what your viewers are positively responding to. You’ll have access to more insights than ever before thanks to the recipient’s reactions and viewer analytics. ## **The rise of video messaging** If you had to make a list of some of the most important factors that are impacting nearly every facet of human life, communication would undoubtedly be right at the top. It’s become an invaluable part of our personal lives – especially these days – as we work hard to stay connected with loved ones. We also use communication in our professional lives, where we work hard to develop relationships with clients and customers. Without the right video calling app for PC or the best video call app for iPhone, you’re most likely relying on calls and plain-text email to start communication. This is problematic, as so much of communication is non-verbal. It’s not about what we’re saying; it’s about how we’re saying it. ## **Personalize your video messages with a video message app** It is clear that finding a video message app for PC or some other way to make a free video call online is important. Video is far more inviting and personal than a wall of text could ever be. Through a video message app, you can send videos to prospects or clients from literally anywhere. This is vital for a successful professional as, according to a study conducted by Litmus, mobile represents 55% of all email opens. Webmail comes in at 26%, while desktop accounts for just 19%. Keep in mind that a video message app is an entirely different animal than a video call app, too. With a video message app, you can record a message right from your mobile device and share it via text, email, and more. The best apps like Covideo also let you track all the messages you’re sending so that you can make sure people are actually receiving them in the way that you intended. ## **Use data to drive engagement** This type of data can also help marketers better understand the engagement of their email campaigns. If you know as much about what someone likes as possible, it stands to reason that you’re also getting insight into what they might not be as receptive to. Maybe there was one particular technique that you thought was a home run that turns out not to be. Rather than trusting gut instinct and flying blind (so to speak), you know beyond the shadow of a doubt what is working and what isn’t. At that point, you can double down on the former and get rid of the latter whenever you have the opportunity to do so. ## **Sending video messages as a marketer** Another great way to send video is through a video marketing app – and Covideo absolutely falls into that category, too. After a marketer texts or emails a video to their customers, they can develop a brand new strategy based on the viewer’s engagement levels. This is a targeted, forward-thinking solution that can help take your efforts to the next level. Once you have the opportunity to spend a little time with Covideo, you’ll be able to see how it performs above and beyond that video calling app for PC you spent so much time looking for. ## **Use a video message app at home or the office** Over the last decade in particular, smartphones have made it easier than ever before to record a high-quality video message from any location. This is a big part of the reason why people are always on the hunt for the best group video call app. Even the least tech-savvy person in the office can record, edit, and send high-quality videos to prospects or new hires in a matter of seconds! This is especially important now when more professionals are working remotely. Home offices certainly have their benefits, especially when you consider the easy access to the food in your kitchen. It does, however, make it difficult to meet people in person. Now thanks to a video calling app like Covideo, this isn’t something you have to worry about any longer. There are many different types of video apps and screen recorders for Windows, but Covideo’s software includes not only screen recording but also video emailing and a mobile video message app. ### **Enhance your email messages with video** Video helps to humanize our digital communication because it puts us back to the basics. We can see someone’s mannerisms when we talk to them and better understand their hand gestures and even the tone in their voice. All of these social cues go a long way towards helping us better communicate with one another. This in turn helps create the most important benefit of all: building better relationships as often as possible. Think about all of this within the context of the best live video message app options in the iTunes App Store. One of the reasons why live video has become so popular over the years is because it’s nothing if not intimate. People would much rather watch a video than read something like a long blog post, even if the two contain essentially the same information. People WANT to be able to see and hear you while they digest your message. They WANT to finally be able to put a face to all those words that they’ve been reading. But an online video calling app doesn’t necessarily fit into everyone’s schedule, as you don’t always have the time to sit down for a one-on-one with somebody. With Covideo, you can record personalized messages from any device and send them to people in a way that lets them open and enjoy that content on their own terms. It really does create a mutually beneficial situation in every sense of the term and it’s one that will continue to serve both you and your business well for years to come. Sure, you can accomplish a lot of this using the Facetime app on your iPhone. But as a true working professional, you need something that goes deeper than that. You need something that will give you powerful insights into how your messaging is being received. You need a way to get your messages out to as many people as possible in a way they’ll naturally be receptive to. ## **Start recording video messages today** You need a way to record, edit, and share videos from anywhere, at any time, on any device. Facetime lacks a lot of those features, but Covideo has all of them and more. So the good news is that you can stop searching for online video message apps and tell your team members that you already know what the best group video call app really is. If you’d like to find out more information about how Covideo can fit into your own professional life, or if you’d just like to take advantage of our free trial or what our video messaging app can do in more detail, [request a demo today](https://www.covideo.com/request-a-demo/). Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Distance Selling Strategies # Dealership Distance Selling: How to Boost Sales by Reaching Faraway Buyers Written by: Olivia Barickman - 4 min read Published Date: April 11, 2024 ![A close up of the front headlines on a car is displayed on a black background of a laptop while a person types on the keyboard.](https://images.ctfassets.net/h7jj0v7vjcpk/7nCICDBNQfGmAWVEpeE2v2/272f6fd8251667e626b14060ca7dc578/23_Dealership_Distance_Selling__How_to_Boost_Sales_by_Reaching_Faraway_Buyers.webp) Your buyers aren't just in your neighborhood! Customers are willing to travel far and wide for the right dealership if you provide them a great experience. Car buyers have unlimited options beyond the brick-and-mortar dealership down the street. The internet opens the door to dealership distance selling, allowing dealerships to expand their reach beyond geographical boundaries, tapping into a wider pool of potential customers. But how can traditional dealerships effectively attract customers from afar and provide an exceptional buying experience? Let's explore the game-changing concept of dealership distance selling and its vital role in shaping the future of car retailing. ## Understanding dealership distance selling Dealership distance selling refers to the practice of selling vehicles to customers who are not physically present at the dealership. Instead of relying solely on in-person interactions, dealerships leverage various digital tools and technologies to connect with buyers remotely. This approach eliminates the constraints of geographical distance, allowing customers to browse, negotiate, and purchase vehicles from the comfort of their homes. While this may seem intimidating, the opportunity to expand your pool of buyers outside of your immediate community puts your dealership at an advantage! A 2022 Subaru dealership study found that Americans are willing to [travel an average distance of 469 miles for their next car](https://www.caranddriver.com/news/a40381621/survey-travel-miles-to-buy-new-car/). ## Challenges of long-distance dealership sales While dealership distance selling can boost sales for automotive retailers, it also presents unique challenges. One of the primary concerns is providing a seamless and personalized buying experience to customers who may be hundreds or even thousands of miles away. Additionally, building trust and rapport with remote buyers can be more challenging compared to face-to-face interactions. However, with the right strategies and technologies in place, independent dealerships can overcome these obstacles and turn dealership distance selling into a competitive advantage. ## 10 tools for selling outside your region To reach new customers beyond your immediate geographic location, you’ll want to master a few digital tools and software. For your best chance at dealership distance selling, consider the options below! #### Online inventory platforms Utilize online inventory platforms such as your dealership’s websites, third-party listing sites (e.g., Autotrader, Cars.com), and social media channels to showcase available vehicles. Ensure listings include comprehensive details, high-quality photos, and videos to provide remote buyers with a thorough understanding of the vehicles. #### Customer relationship management (CRM) software A great CRM is crucial for both local and distance dealership selling to manage customer interactions and track leads efficiently. A CRM system enables dealerships to organize customer data, streamline communication, and follow up with leads effectively, regardless of their location. #### Virtual showroom tools Consider how to display your vehicles virtually. Some virtual showroom tools allow customers to explore vehicles remotely through immersive experiences like virtual reality (VR) or augmented reality (AR). But your tools don’t need to be this advanced to master dealership distance selling! Starting with video is a great way to virtually showcase inventory. #### Video communication platforms Leverage video communication platforms like Covideo to connect with remote customers on a more personal level. Sales representatives can use video messages to introduce themselves, provide virtual walkarounds of vehicles, and address customer inquiries. One big plus of video in dealership distance selling is that you can easily prove you have the vehicle on the lot, so they know it’s worth the trip! This is exactly what happened for Covideo user and dealership salesperson Skylar Prange, check it out: #### Online financing tools Offer online financing options and tools to facilitate the car buying process for remote customers. Implement secure online credit applications, digital document signing capabilities, and transparent financing calculators to streamline the financing process and make it more accessible to buyers outside the dealership's immediate area. #### Remote vehicle inspection services Partner with third-party inspection services or utilize remote vehicle inspection technology to provide buyers with detailed vehicle condition reports. These services enable remote customers to assess the condition of the vehicle accurately and make informed purchasing decisions without physically inspecting the car. Service is another great area to implement video and improve dealership distance selling. Technicians can create videos showing recommended repairs that customers can approve with a click—without having to make a long trip. [Check out our service solutions.](https://www.covideo.com/product/service/) #### Secure payment and delivery solutions When distance selling at your dealership, provide secure payment and delivery solutions to facilitate long-distance transactions. Offer online payment options and reliable vehicle transportation arrangements to ensure a seamless buying experience for remote customers. #### Online reviews and testimonials [According to a SalesFuel study](https://porchgroupmedia.com/blog/59-auto-shoppers-choose-dealership-based-reputation/), 59% of people said reputation was the most important factor in choosing a dealership. Distance selling is easier when you showcase positive reviews. Encourage satisfied customers to share their experiences online, whether through social media, review platforms, or testimonials on the dealership's website. #### Live chat and instant messaging Live chat delivers the highest levels of customer satisfaction (more than email and phone), [according to eDigital’s Customer Service Benchmark](https://econsultancy.com/consumers-prefer-live-chat-for-customer-service-stats/). Live chat and instant messaging features on your dealership's website to provide real-time assistance to remote customers where they can ask questions and request more information. #### Geotargeted marketing campaigns Geotargeted marketing campaigns allow dealerships focused on distance selling to reach potential customers in specific geographic regions or target markets. Use digital advertising platforms, social media ads, and email marketing to promote special offers, incentives, and inventory tailored to remote buyers' preferences and locations. ## Get video tools for dealership distance selling In conclusion, there is so much technology available to dealerships looking to sell outside their immediate area. Don’t get bogged down with the details and get started with an easy-to-use tool: video. Covideo is the #1 video messaging tool for dealerships across the country. You can record, send, and track videos in one platform without any prior experience on camera. It’s the best way to connect personally with customers at any distance and boost sales. [Sign up for a quick demo!](https://www.covideo.com/request-a-demo/) Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Let’s get this show on the road See how you’ll crush monthly targets with Covideo. [Request a Demo](https://www.covideo.com/request-a-demo/) [Start your Free Trial](https://www.covideo.com/free-trial/) ## Covideo Elead Integration # Auto Platforms Covideo and Elead Collab on Integration Written by: Margaret Henney - 2 min read Published Date: July 13, 2021 ![An image of the Covideo and elead logos with a plus sign in the center on a green background](https://images.ctfassets.net/h7jj0v7vjcpk/1j4IoDxLO3pobgx3mtIMKp/097d589fc973216c9a1098dc96556a9c/41_-_Auto_Platforms_Covideo_and_Elead_Collab_on_Integration.webp) CDK's CRM Elead has partnered with video messaging solution Covideo for an integration that allows users to record, send, and track videos in their CRM. [Covideo](https://dealerservices.covideo.com/freetrial/), the Indianapolis-based video messaging software company, has partnered with powerhouse automotive CRM, [Elead](https://www.cdkglobal.com/elead-crm), to launch an integration that allows shared users to record, send, and track videos within the CRM. Users will now have access to Covideo’s proprietary software directly within their Elead account, allowing them to record new videos, utilize existing videos, add them to their messages, and automatically track the activity. Additionally, videos sent through Covideo’s desktop or mobile applications will also be automatically logged to the corresponding customer’s record in Elead. “This partnership aims to save dealers time and effort, while also creating a more efficient process to engage buyers, strengthen relationships, and drive higher sales,” said Covideo CEO, Jason Price. Founded in 2004, Covideo is a market leader in video messaging, used by automotive dealerships worldwide for internet lead responses, vehicle walkarounds, appointment reminders, service repairs, and more. Covideo’s integration for Elead is the first of its kind that allows users to incorporate personalized video into messages and accurately track outreach without manual entry. “With Covideo’s integration, salespeople and BDC teams can do everything from start to finish from a single screen,” said Price. “It’s hands down the fastest, most streamlined way for dealers to incorporate video into their outreach.” Those interested in integrating Covideo and Elead can reach out to Covideo at support@covideo.com, contact your designated account manager, or [request a demo online](https://www.covideo.com/). * * * **About Covideo:** Covideo is a market leader in video messaging, used by thousands of businesses worldwide. Through Covideo, users can record, send, and track videos across a variety of channels allowing them to build relationships and convert leads into customers. With an emphasis on personalization and personal connection, Covideo is helping people reimagine business communication. Visit [covideo.com](https://covideo.com/) for more information. **About Elead:** Elead is a pioneer in automotive CRM, helping dealerships bridge the gap between sales, service, and marketing to provide a simple, comprehensive customer acquisition and retention platform. Elead exists to help convert leads into sales, prospects into customers, and customers into trusted, long-lasting and rewarding relationships. Visit [cdkglobal.com](https://www.cdkglobal.com/elead-crm) to learn more. ### ###### _Media contact: Margaret Henney_ [_margaret@covideo.com_](mailto:margaret@covideo.com) _\| 574-870-6672_ Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Let’s get this show on the road See how you’ll crush monthly targets with Covideo. [Request a Demo](https://www.covideo.com/request-a-demo/) [Start your Free Trial](https://www.covideo.com/free-trial/) ## Video Integration for Dealers # Covideo and iPacket Team up on Video Integration for Dealers Written by: Margaret Henney - 2 min read Published Date: July 6, 2024 ![On a green background, there is the Covideo and iPacket logos with a plus sign between them.](https://images.ctfassets.net/h7jj0v7vjcpk/6T0JOXKJOhhVqFddSddMnk/db33d2fc35425dc3778e775f6016c6fd/17-_Covideo_and_iPacket_Team_up_on_Video_Integration_for_Dealers.webp) Video messaging solution Covideo and vehicle presentation platform iPacket have teamed up for an integration that puts your personalized videos directly inside the iPacket interface. Covideo and iPacket have collaborated on an integration that allows automotive dealers to enhance their digital vehicle presentations in iPacket with personalized video messages that can be recorded and added to presentations on the spot. “iPacket’s partnership with Covideo delivers the most engaging and customized digital vehicle presentation experience ever imagined,” said iPacket founder and CEO, Seve Astorg. “Our mutual dealer partners can now record, attach, and share customized videos with every packet shared directly from our iPacket mobile app and dealer portal.” Shared users of the platforms can now access their Covideo recorder and library of videos directly within iPacket for a streamlined, efficient process. iPacket has served dealerships since 2012, helping them close more deals by sending salesperson- and dealership-branded digital vehicle presentations that provide all available vehicle VIN-specific documentation and digital sales material for every vehicle in their inventory. Founded in 2004, Covideo is a market leader in video messaging, used by automotive dealerships worldwide for internet lead responses, vehicle walkarounds, appointment reminders, service repairs, and more. “This integration between our industry-leading technologies allows dealers to deliver the very best experience to buyers, in the shortest amount of time,” added founder and CEO of Covideo, Jason Price. “It completely redefines the possibilities of presenting a vehicle digitally,” To learn more about the integration and platforms, dealers can connect on a virtual demo with a [Covideo Dealer Services](https://dealerservices.covideo.com/requestdemo/) or [iPacket](https://www.ipacket.us/schedule-demo) representative. You can also [learn more about how the integration works](https://dealerservices.covideo.com/integrations/ipacket/) on our Integrations page. * * * **About Covideo:** Covideo is a market leader in video messaging, used by thousands of businesses worldwide. Through Covideo, users can record, send, and track videos across a variety of channels allowing them to build relationships and convert leads into customers. With an emphasis on personalization and personal connection, Covideo is helping people reimagine business communication. Visit [covideo.com](https://covideo.com/) for more information. **About iPacket:** Founded in 2012, iPacket is a leading provider of digital vehicle presentation and delivery solutions for the automotive industry. The company’s cloud-based solutions help automotive dealers provide shoppers with a transparent digital vehicle-purchasing experience. iPacket currently partners with almost 2K dealer partners and is headquartered in Morgantown, WV. For more information, visit [ipacket.us](https://www.ipacket.us/) or follow the company on Facebook and LinkedIn. **Media contact:** Margaret Henney [_margaret@covideo.com_](mailto:margaret@covideo.com) _\| 574-870-6672_ **Media:** iPacket logo: [https://files.covideo.com/UOSLBx](https://files.covideo.com/UOSLBx) Covideo logo: [https://files.covideo.com/KDMOl1](https://files.covideo.com/KDMOl1) ### Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Let’s get this show on the road See how you’ll crush monthly targets with Covideo. [Request a Demo](https://www.covideo.com/request-a-demo/) [Start your Free Trial](https://www.covideo.com/free-trial/) ## Covideo and WheelsTV Partnership # Covideo and WheelsTV Partner to Arm Dealers with Ready-to-Use Videos Written by: Kendall Povilaitis - 2 min read Published Date: November 8, 2020 ![An image of a sedan driving down a scenic road towards the sun. There is a play button in the middle of the image and the WheelsTV and Covideo logos at the top of the image.](https://images.ctfassets.net/h7jj0v7vjcpk/2Mi0StGVZ9XppYDocCWnZ4/967a6d77f61742965439b8450e72fe7d/47_-_Covideo_and_WheelsTV_Partner_to_Arm_Dealers_with_Ready-to-Use_Videos.webp) Get access to WheelsTV's thousands of professional, OEM-approved vehicle videos and add them to your dealership outreach or walkarounds in Covideo! Covideo – an Indianapolis-based video messaging software company – has partnered with WheelsTV to launch a new, exclusive feature for its automotive users. The integration will give its users access to WheelsTV’s library of more than 6,000 OEM-approved vehicle walkaround videos. Users can search the library by year, make, and model, directly within their Covideo account. And, thanks to Covideo’s new merge feature that allows users to trim and combine videos, they’ll be able to include a personalized intro or outro along with the vehicle walkaround. “This is one of the most exciting partnerships and features we’ve released to-date,” said Covideo CEO, Jason Price. “It will allow dealers to scale their video efforts, while minimizing the time required, and provide a better, more polished experience for their buyers.” Founded in 2004, Covideo is a market leader in video messaging, used by automotive dealerships worldwide. Through Covideo’s tool, internet managers, BDC teams, and car sales and service professionals can record, send, and track videos across a variety of channels. “The partnership with Covideo was a natural fit,” said WheelsTV CEO, Jim Barisano. “Both of our companies help dealers engage, inform, and convert their leads into customers through the power of video. Combining our comprehensive library of videos with Covideo’s ability to personalize the message, as well as host, send, and track the videos—it just made sense.” WheelsTV provides thousands of auto dealers with premium, ready-to-use video test drives, covering most makes and models since 2008. Their award-winning video content gives buyers an in-depth look at the most popular cars on the road today. Covideo is offering the premium feature to its automotive users free for the months of November and December 2020. “We know car dealers work really, really hard,” said Price. “And this last year has been especially difficult. We felt it was important to offer the feature as an early gift to our users as we move into the winter months, and help them to close out 2020 strong.” Following the two months of free access, dealerships can continue to use the WheelsTV premium feature in Covideo for $100 per month. To learn more, contact your Covideo representative or [request a demo](https://dealerservices.covideo.com/requestdemo/). Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Let’s get this show on the road See how you’ll crush monthly targets with Covideo. [Request a Demo](https://www.covideo.com/request-a-demo/) [Start your Free Trial](https://www.covideo.com/free-trial/) ## Demo Request Confirmation # Thank you! We received your request for a demo. One of our experts will get in touch with you soon. [Back to homepage](https://www.covideo.com/) [Contact us](https://www.covideo.com/contact-us/) ### Watch and Learn Get the latest insights from our industry experts. [View all](https://www.covideo.com/resources/blog/) ## Quote Request Confirmation # Thank you! We received your request for a quote. One of our experts will get in touch with you soon. [Back to homepage](https://www.covideo.com/) [Contact us](https://www.covideo.com/contact-us/) ### Watch and Learn Get the latest insights from our industry experts. [View all](https://www.covideo.com/resources/blog/) ## Reset Password ![Logo](https://www.covideo.com/assets/darkLogo.svg) # Finish resetting your password Password must be at least 8 characters long and contain at least one upper case letter, one number, and one special character. New Password ![Eye](https://www.covideo.com/assets/eye.svg) Re-enter Password ![Eye](https://www.covideo.com/assets/eye.svg) Letter Number Upper case character Special characters (only !@#$%^&\*) At least 8 characters Reset password #### Covideo weekly webinars Looking for an interactive way to learn about the Covideo platform and brush up on your video skills? Register for one of our live, weekly webinars to learn from our experts! [Register Now](https://support.covideo.com/en/articles/9680978-weekly-covideo-training-sessions) ![Covideo Promo Image](https://www.covideo.com/assets/login-promo-image.webp) ## No-Haggle Car Buying # The Shift Towards No-Haggle Car Buying: Understanding Why Customers Don’t Want to Negotiate Written by: Olivia Barickman - 6 min read Published Date: March 27, 2024 ![In a dealership, a man holding car keys reaches across the table and shakes hands with a woman wearing a suit.](https://images.ctfassets.net/h7jj0v7vjcpk/7npjZtIDPNCWipP1I5XYPN/9ababc3856f0a76157bd211533acf767/24_The_Shift_Towards_No-Haggle_Car_Buying__Understanding_Why_Customers_Don_t_Want_to_Negotiate.webp) Most customers are looking for a deal, but some want to forego negotiating altogether! Adapt your sales strategies to accomodate buyers in the no-haggle era. For some buyers, the age-old tradition of negotiating their price at a dealership has begun to lose its luster. In its place, a new trend has emerged: no-haggle car buying. Consumers have a world of information at their fingertips paired with nearly unlimited online buying options, which has made them prioritize transparency. In this blog, we will delve into the reasons behind this phenomenon and explore effective strategies for catering to budget-conscious buyers while highlighting the value of a vehicle. ## Why fixed-priced sales are becoming more common Historically, vehicles for sale have an MSRP or “sticker price,” the price recommended by the manufacturer. Savvy buyers will see this as an asking price that they can negotiate down for a deal. Dealerships may also have special offers or financing deals. The dealer and buyer may go back and forth on costs to come up with a mutually agreeable offer. Now, customers have more resources. Not only can they easily research available vehicles online, but they can also browse inventory from everywhere. And they have different online buying options—like Carvana, CarMax, or Cars.com. [A Cox Automotive study](https://www.coxautoinc.com/learning-center/2019-car-buyer-journey-study/) found 61% of a person’s time researching and shopping for a vehicle is spent online. Some manufacturers have even made no-haggle car buying part of their sales model, particularly in the electric vehicle (EV) market. Tesla, for example, has physical showrooms and in-person test drives but only offers one price on its new vehicles: the MSRP. They claim that avoiding the “middle man” of independent dealerships allows them to pass on better deals to consumers. Your customers are now used to seeing cars online sold at MSRP and have plenty of options for no-haggle car buying. What does that mean for your independent dealership? ## What pushes customers to no-haggle car buying? Before we go into the specifics, we want to encourage you not to assume what experience your customers want. Some people never want to step into a dealership and prefer to handle a full transaction online. Some are expert negotiators hunting for a deal, and they can't wait to get in the showroom. For those customers who do want a no-haggle car buying experience, there are several reasons they may have this perception. #### The dread of negotiation Negotiating a price at a car dealership has long been associated with stress, anxiety, and uncertainty. The prospect of haggling over every dollar can be daunting, leading some buyers to avoid the dealership altogether or seek out alternatives that offer a more transparent and streamlined purchasing process. #### Time and energy drain The negotiation process at a car dealership can be time-consuming and mentally draining. Convenience is king, and many well-informed buyers enter the dealership knowing what a car should be worth, yet they fear going back and forth with sales representatives. As a result, they gravitate towards no-haggle car buying experiences that promise efficiency and simplicity. #### Mistrust and skepticism The traditional model of negotiating prices at a car dealership has also contributed to a perception of mistrust among consumers. As a matter of fact, more than three out of every five Americans has reported [feeling taken advantage of at a car dealership](https://digitaldealer.com/dealer-gm/survey-says-consumers-hate-dealership/). In an era where transparency and honesty are valued more than ever, buyers are highly sensitive to finding dealerships that prioritize integrity and fairness in their pricing practices. ## Strategies for handling budget-conscious buyers Perhaps some buyer perceptions of dealerships are untrue. Even without offering no-haggle car buying, dealers can be invaluable resources and guides for their buyers. They can offer better deals, help with financing, and make the buying process smoother. If you’re an honest and helpful dealer, you should have no problem earning business. However, considering these shifting attitudes towards negotiation, it's essential for dealerships to adapt their approach to cater to budget-conscious buyers. Here are some effective strategies to consider: - **Embrace no-haggle pricing**: Don’t fight it! Maybe it’s right for your dealership to explore no-haggle car buying and emphasize its benefits, such as transparency, simplicity, and peace of mind. Especially if you’re selling from your website, some customers may prefer this option. - **Provide transparent pricing:** Regardless of if you’re haggle-free or offering negotiation at your dealership, be upfront about the pricing of your vehicles, including any additional fees or charges. Avoid hidden costs and surprise expenses that could erode trust and credibility. - **Offer value-added services:** Showcase the value of your vehicles by highlighting features, benefits, and warranties that set them apart from the competition. Focus on the quality, reliability, and longevity of your products to justify their price tag. (A great way to show off these vehicles is [with a walkaround video](https://dealerservices.covideo.com/blog/what-is-a-vehicle-walkaround-video/) like the one below!) ![Thumbnail](https://images.ctfassets.net/h7jj0v7vjcpk/5mrrK5lMZmypkAUxAEZHaE/36bdb07f0914d5c0421e25161affffac/Vehicle_Walkaround_-_2013_Acura_TL_-_Markiss_Stone_-_Automotive_Sales.webp) - **Educate buyers:** Yes, buyers are excellent at doing their research, but you may need to take the time to educate them about the factors that influence pricing, such as market demand, vehicle depreciation, and optional upgrades. Empower them to make informed decisions based on their individual needs and preferences. - **Personalize the experience:** Tailor your approach to each customer's unique circumstances and budgetary constraints. Listen attentively to their concerns and objectives and position yourself as a trusted adviser. No-haggle car buying is only one way to make the experience more transparent. You should be an expert in matching buyers’ personal preferences to a budget-friendly choice. ## Demonstrating the value of a vehicle In addition to addressing buyers' budgetary concerns, it's crucial to effectively communicate the value of your vehicles and prioritize clear communication. Regardless of whether someone is looking for a no-haggle car buying experience or an excellent deal, showing them the value is crucial to close a deal. Here are some strategies to showcase the value of a vehicle: - **Highlight key features:** Showcase the standout features and amenities of your vehicles, such as advanced safety technology, fuel efficiency, spacious interiors, and cutting-edge infotainment systems. - **Provide test drive opportunities:** Allow potential buyers to experience the performance and handling of your vehicles firsthand through test drives. Encourage them to explore different models and configurations to find the perfect fit for their lifestyle and preferences. You can even use software like Covideo to offer virtual test drives before they arrive. - **Offer competitive pricing:** If you’re offering no-haggle car buying, there isn’t always wiggle room to beat the competition’s price. Position your vehicles competitively in the market while emphasizing their superior quality and value. Provide pricing incentives, discounts, and financing options to make your vehicles more accessible to budget-conscious buyers. - **Leverage customer reviews and testimonials:** [Share positive reviews and testimonials](https://www.covideo.com/resources/blog/customer-testimonial-videos-car-dealerships/) from satisfied customers who had excellent experiences with your dealership and vehicles. Social proof can help build trust and confidence in your brand. We especially love testimonials in video form because they feel extra authentic! - **Provide exceptional customer service:** Customer service can make or break your dealership. As a matter of fact, Autotrader found that [54% of people would buy from the dealership that offered their preferred experience](https://press.autotrader.com/2015-03-31-New-Autotrader-Study-Consumers-Want-Big-Changes-to-the-Car-Buying-Process) over the one that offered the lowest price. Build rapport, instill trust, and foster long-term relationships with your customers through attentive service and support. You may be seeing a trend! Regardless of vehicle cost, personalization, customer service, and attentiveness to customer needs are key in closing a sale. No-haggle car buying will not be preferred for every customer, but they will always want a highly tailored experience. That’s why thousands of dealerships use Covideo to create personalized videos for introductions, vehicle walkarounds, appointment reminders, and more. We’d love to show you how it works— [all you need to do is request a demo](https://www.covideo.com/request-a-demo/)! No-haggle car buying reflects evolving consumer preferences and expectations in the automotive industry. Embracing transparency, efficiency, and customer service will be key to thriving in the era of no-haggle car buying—even if you continue using traditional price negotiation strategies. Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Let’s get this show on the road See how you’ll crush monthly targets with Covideo. [Request a Demo](https://www.covideo.com/request-a-demo/) [Start your Free Trial](https://www.covideo.com/free-trial/) ## Improve Your CSI Score # CSI Score: Automotive Tips & Tricks for Improving Your CSI Score Written by: Margaret Henney - 10 min read Published Date: July 20, 2024 ![A man in a suit hands the keys to a woman inside a car in a dealership showroom. She is smiling and reaching for the keys through the car window.](https://images.ctfassets.net/h7jj0v7vjcpk/56mgnl1cUVjKMnrJLjeBCO/0757d57a1975f3870b015b189e504653/10_CSI_Score__Automotive_Tips___Tricks_for_Improving_Your_CSI_Score.webp) A CSI score, or "Customer Satisfaction Index," is a representation of how your customers rate your dealership. We'll cover what counts as a good CSI score and how to bump it up. In the automotive industry, CSI score stands for "Customer Satisfaction Index" score. It is a measurement used by automakers and dealerships to assess and evaluate the level of satisfaction among their customers. The CSI score is typically based on surveys and feedback collected from customers after they have purchased a vehicle or received a service. The index helps manufacturers and dealerships identify areas for improvement and enhance the overall customer experience. ## **What is a good CSI score?** In the automotive dealership context, a good CSI score is generally considered to be **above 90**. However, it's important to note that benchmarks and expectations can vary among different manufacturers, regions, and customer demographics. Some manufacturers or organizations may set their own target CSI scores, taking into account various factors such as customer expectations, industry standards, and internal performance goals can [increase your CSI score](https://www.uber.com/us/en/business/articles/how-to-increase-csi-scores/). While a CSI score above 90 is often seen as an indication of high customer satisfaction, it's crucial to remember that the focus should be on continuous improvement and meeting or exceeding customer expectations. Dealerships should strive to provide exceptional customer experiences and work towards consistently high satisfaction levels. Regularly monitoring and analyzing customer feedback, addressing concerns, and making improvements based on the feedback received are key steps towards achieving and maintaining a good CSI score. ## **What tools can a dealership use to measure CSI?** Dealerships have several tools and methods at their disposal to measure CSI (Customer Satisfaction Index). Here are some commonly used tools for measuring CSI in the automotive industry: ### **1\. Customer surveys** Dealerships often conduct surveys to gather feedback directly from customers. These surveys can be administered in various formats, including online surveys, email surveys, or mailed questionnaires. The surveys typically cover aspects such as the sales process, service experience, vehicle quality, and overall satisfaction. The results of these surveys provide quantitative data that can be used to calculate the CSI score. ### **2\. Manufacturer CSI programs** Many automotive manufacturers have their own CSI programs in place. These programs typically involve sending surveys to customers on behalf of the manufacturer to assess their satisfaction with the dealership experience. The manufacturer's CSI program may have specific criteria and methodologies for measuring CSI, and the results can impact the dealership's performance ratings or incentives from the manufacturer. ### **3\. Online review platforms** Monitoring online review platforms such as Google Reviews, Yelp, or DealerRater can provide insights into customer satisfaction. Dealerships can analyze customer reviews and ratings to gauge overall satisfaction levels and identify specific areas for improvement. Responding to reviews and addressing customer concerns publicly demonstrates attentiveness to customer feedback. ### **4\. Mystery shopping** Dealerships can hire mystery shoppers who pose as potential customers to evaluate the sales and service experience. These mystery shoppers provide [detailed reports](https://www.visme.co/templates/reports/) on their interactions, highlighting strengths and areas for improvement. This method provides a firsthand perspective of the customer experience and allows dealerships to identify training needs and operational gaps. ### **5\. Focus groups and customer panels** Dealerships can engage in qualitative research methods such as focus groups or customer panels. These involve gathering a small group of customers to discuss their experiences, preferences, and suggestions for improvement. These sessions provide in-depth insights and valuable feedback that can supplement quantitative survey data. ### **6\. CRM systems** [Customer Relationship Management (CRM) systems](https://dealerservices.covideo.com/blog/the-best-crm-for-auto-dealerships/) can help dealerships track customer interactions, service history, and customer satisfaction data. These systems can provide a consolidated view of customer interactions and enable dealerships to identify trends and patterns related to customer satisfaction. It's worth noting that dealerships can use a combination of these tools and methods to obtain a comprehensive view of customer satisfaction. By leveraging these tools, dealerships can gather feedback, identify areas for improvement, and continuously enhance the customer experience to achieve higher CSI scores. ## **Why is your CSI score important?** The CSI score is important because it provides valuable insights into the level of customer satisfaction and helps automotive manufacturers and dealerships understand how well they are meeting customer expectations. Here are a few reasons why the CSI score is significant: ### **1\. Customer loyalty and retention** A high CSI score indicates satisfied customers who are more likely to remain loyal to a brand or dealership. Positive experiences and high satisfaction levels can lead to repeat purchases and long-term customer relationships. ### **2\. Reputation and brand image** A strong CSI score helps build a positive reputation and brand image. Customers who have had a satisfactory experience are more likely to recommend the brand or dealership to others, leading to increased word-of-mouth referrals and a positive perception in the market. ### **3\. Competitive advantage** A higher CSI score can give a brand or dealership a competitive edge over its rivals. In a highly competitive industry, customer satisfaction becomes a key differentiating factor. Customers are more likely to choose a brand or dealership that has a reputation for excellent customer service and satisfaction. ### **4\. Continuous improvement** The CSI score acts as a feedback mechanism for identifying areas of improvement. It helps automotive companies and dealerships pinpoint specific aspects of their products, services, or customer interactions that may require attention. By addressing these areas, they can enhance the overall customer experience and increase satisfaction levels. Overall, the CSI score is important for measuring and monitoring customer satisfaction, driving customer loyalty, enhancing brand reputation, and guiding continuous improvement efforts in the automotive industry. ## **How can dealerships improve their CSI score?** There are several specific ways a dealership can work to improve their CSI score and enhance customer satisfaction. Here are some strategies commonly employed: ### **1\. Communication and transparency** Dealerships can focus on effective communication with customers throughout the entire sales and service process. Providing clear and transparent information about vehicle features, pricing, financing options, and service procedures helps build trust and reduces potential misunderstandings. ### 2\. Training and development Investing in training and development programs for dealership staff is crucial. Employees should receive comprehensive training on customer service skills, product knowledge, and handling customer inquiries or concerns. Well-trained staff members are better equipped to provide a positive and knowledgeable experience to customers. ### 3\. Prompt and efficient service Ensuring prompt and efficient service is essential to customer satisfaction. Dealerships should strive to minimize wait times, streamline service processes, and deliver vehicles on time as promised. Quick response times to inquiries and effective issue resolution also contribute to a positive customer experience. ### 4\. Personalized customer experience Tailoring the customer experience to individual needs and preferences can go a long way. Dealerships can collect and maintain customer information to provide personalized recommendations, follow-ups, and offers. [Sending personalized video emails and texts is a prime example of tailoring your outreach](https://dealerservices.covideo.com/sales/) to customers to provide the best experience possible. This demonstrates a commitment to understanding and meeting customer expectations. ### 5\. Post-purchase follow-up Engaging with customers after a purchase or service visit is crucial. Dealerships can conduct follow-up calls, send surveys, or use other feedback mechanisms to gauge satisfaction levels. It's also a best practice to send a personalized video message thanking the customer for their business and taking that opportunity to ask for their feedback, referrals or reviews. This provides an opportunity to address any issues, express appreciation for the customer's business, and reinforce a positive dealership experience. [Check out post-purchase videos and other examples here.](https://dealerservices.covideo.com/video-examples/) ### 6\. Online reputation management Dealerships should actively monitor and manage their online reputation. Responding promptly to online reviews, both positive and negative, demonstrates attentiveness and a commitment to customer satisfaction. Addressing concerns publicly and resolving issues can help improve the overall perception of the dealership. ### 7\. Continual improvement Dealerships should regularly analyze CSI scores and customer feedback to identify areas for improvement. By collecting and analyzing data, they can pinpoint specific areas that may be causing dissatisfaction and take proactive steps to address them. Continuous improvement efforts help ensure that the dealership remains responsive to changing customer needs and expectations. Implementing these strategies can contribute to an improved CSI score by fostering positive customer experiences, building trust, and enhancing the overall perception of the dealership. _Boost your CSI score by leveraging the power of video to provide the most personalized and engaging customer-first approach to your sales process._ [_Get started today by creating your free account._](https://dealerservices.covideo.com/freetrial/) Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Let’s get this show on the road See how you’ll crush monthly targets with Covideo. [Request a Demo](https://www.covideo.com/request-a-demo/) [Start your Free Trial](https://www.covideo.com/free-trial/) ## Mike Delong Interview # Interview with Mike Delong: Automotive Salesperson as a Professional Advisor Published Date: May 22, 2018 ![A photo of a man in a suit smiling on a green background. The text says "interview" and "Mike Delong, VP of Dealer Services." There is a yellow spiral and stars behind him.](https://images.ctfassets.net/h7jj0v7vjcpk/4FP3ALgAtViK7PsLLfVxCV/3252e9f0d1311a90bdc17113b0ddafd4/Mike_Delong_Expert_Insight_thumbnail.webp) Mike Delong is the Vice President of Covideo Dealer Services and has led the dealer side of the business for more than 14 years as of 2025. He also has more than 20 years of automotive retail experience, making him an invaluable resource for Covideo’s many users in the automotive industry. Mike coaches them on best practices to better engage their customers through the power of video. We conducted this interview with Mike in 2018 to share his insights into the dealership industry, how it is changing, and how video will pave the way to the future. **Covideo:** You had worked in the automotive industry for 18 years before you joined Covideo. What is it about the industry that attracts you most? **Mike:** I have always had a passion for serving customers within a retail sales environment. The automotive industry was particularly appealing in which it afforded you the ability to control your own destiny. By that I mean, within a commission-structured environment, you have control of your income. Success relates to limitless financial income along with additional opportunities for continued growth. **Covideo:** Now you are working at Covideo as the VP of Covideo Dealer Services. What previous experiences helped you the most for this position? **Mike:** My retail experience has provided me with a better understanding as it relates to customer interactions within the various departments—the challenges within those departments, and how we can use video technology to enhance customer engagement while providing an excellent customer experience. **Covideo:** What is it like to communicate with automotive companies from the vendor side? **Mike:** Rewarding. I can truly understand their daily challenges and can ask the relevant questions to offer meaningful solutions in efforts to help them succeed. **Covideo:** What makes an automotive salesperson different from sales professionals in other industries? **Mike:** When I first started in the industry, I believed there to be a great disparity. The “car salesman” was considered the corporate misfit and was not guided by ethical boundaries as those within the corporate world, creating for themselves an aura of irrelevancy, thus tarnishing their reputation. However, I believe that bridge has been gapped and over the years our automotive dealers were forced to embrace Customer Satisfaction. Where now I believe that today’s an automotive salesperson’s role has evolved into more of a professional advisory role when providing today’s educated customer with a friendly, transparent experience. “Now, I believe that today’s an automotive salesperson’s role has evolved into more of a professional advisory role when providing today’s educated customer with a friendly, transparent experience.” -Mike Delong **Covideo:** As a passionate video lover, what benefits do you like to point out most to your clients for integrating video communication in their business? **Mike:** We are forced into the habit of communicating via email in today’s business world. Yet no email, even with its bold-typed words, can ever replace those passionate voice inflections of face-to-face interaction. Adding visual cues along with voice and facial expressions clearly allows you to deliver a more compelling message. As they say: If a picture is worth 1,000 words, what is a video worth?! **Covideo:** Positive short-term effects are great, but can you tell us more about the long-term ones? What do companies that use video communication in a year or two, or even more, get from it? **Mike:** The long-term effects, in part, help to create a company culture of transparency. Mind you, video communications are not just powerful for customer-facing communications. Many companies create a culture of synergy when using video within their internal communications as well. **Covideo:** What changes have occurred in the automotive industry that lead to increased adoption of video communication? **Mike:** I believe the industry is trying to stay ahead of the technology curve and better communicate to customers’ lifestyle today. **Covideo:** What are your predictions for communication trends in the automotive industry? **Mike:** Video communications will become the new norm and plain text communications will become obsolete. Our customers will dictate as such. **Covideo:** Are there any challenges you see that might become obstacles for video integration in this industry? **Mike:** As with any industry, yes, there will be challenges. But the only obstacle will be those who refuse to keep up with technology and change with the times. Unfortunately, these companies will be left behind. * * * Covideo provides video email software that helps dealerships communicate more effectively, build relationships faster, and reinforce their brands with easy-to-make personalized videos. [Try it out for free!](https://www.covideo.com/free-trial/) Share this post ## Latest Expert Insights [View all](https://www.covideo.com/resources/expert-insights/) ## Username Recovery [![Logo](https://www.covideo.com/assets/darkLogo.svg)](https://www.covideo.com/) # Forgot your username? To recover your username, enter the email address associated with your Covideo account: Email Recover Username #### Covideo weekly webinars Looking for an interactive way to learn about the Covideo platform and brush up on your video skills? Register for one of our live, weekly webinars to learn from our experts! [Register Now](https://support.covideo.com/en/articles/9680978-weekly-covideo-training-sessions) ![Covideo Promo Image](https://www.covideo.com/assets/login-promo-image.webp) ## Password Reset [![Logo](https://www.covideo.com/assets/darkLogo.svg)](https://www.covideo.com/) # Reset your password If you don't remember your password, enter the username associated with your Covideo account: Username Reset Password #### Covideo weekly webinars Looking for an interactive way to learn about the Covideo platform and brush up on your video skills? Register for one of our live, weekly webinars to learn from our experts! [Register Now](https://support.covideo.com/en/articles/9680978-weekly-covideo-training-sessions) ![Covideo Promo Image](https://www.covideo.com/assets/login-promo-image.webp) ## Interview with Dave Anderson # Interview with Dave Anderson: Leadership, Sales, and the Power of Video Published Date: August 29, 2018 ![A green background with a man in a suit smiling. The text says "Interview" and "Dave Anderson, CEO, LearnToLead."](https://images.ctfassets.net/h7jj0v7vjcpk/3yRg4xGrK6pXbpj8WY7H2s/192ce80c909b172fbc1e453311daaebb/Dave_Anderson_Expert_Insight_thumbnail.webp) Dave Anderson is a leading international speaker and author on personal and corporate performance improvement. After an extensive career in the automotive retail business, Dave began [**LearnToLead**](https://www.learntolead.com/) with the goal of helping individuals and organizations reach their personal and corporate potential. He is an author of 14 books and the host of the wildly popular podcast, “The Game Changer Life.” Dave’s no-nonsense messages impact listeners and readers in nearly 70 countries. Dave speaks more than 100 times per year to a wide array of businesses and non-profits and works as a mental toughness consultant for individual athletes and teams. We spoke to Dave who shared his top tips about business trends and video's impact on sales. ## **About Dave** **Covideo:** You are the President of Dave Anderson’s LearnToLead, an international sales and leadership training and consulting company. How do you usually present your company to someone who hasn’t heard of it? **Dave:** We provide the resources, inspiration, and support individuals and organizations need to reach their fullest potential both personally and corporately. **Covideo:** Before LearnToLead, you were very active in the automotive industry. How much has that experience helped you in your current business? **Dave:** Tremendously. I’ve been in the trenches and faced the same challenges our clients do, so I can offer real-world solutions to grow themselves and their people. **Covideo:** Also, we have to mention that you are the author of 14 books. Can you tell us what your audience is like—who are the people who read your books? **Dave:** I’ve written three books on sales, and the rest have been on personal and organizational leadership development. Because of this, they have an appeal that transcends borders, industries, and even generations. As a result, I’ve been able to speak at seminars in 18 countries and help individuals and organizations from very diverse walks of life. **Covideo:** As an author of many training programs in sales, management, and leadership, how do you maintain a relationship with your audience? What are the elements you find most important in nurturing that relationship? **Dave:** We need to be personal and accessible in multiple ways. For instance, our social media, virtual training, podcasts, website resources, and various articles help clients continue to build upon what they’ve learned in my books or seminars. But, it’s also important to customize communication specifically for their groups that individualize messages most relevant to them. You have to move beyond sterile emails and notes to more engaging and personable communication like Covideo, and customized web conferences. ## **About Learn to Lead** **Covideo:** How would you describe an average LearnToLead client? Do your clients have something in common? **Dave:** We have everyone from teenage athletes who listen to our podcasts and college athletes who attend our seminars; to professional athletes I counsel personally; to seminar attendees ranging from leaders of non-profits, CEOs of small and major companies, entrepreneurs, frontline workers aspiring to move up the ladder; and more. They all have one thing in common: they want to get better. So, while we don’t have an average LearnToLead client in a demographic sense, they all share a common motivation to improve their performance, be able to impact others more significantly, and maker a bigger difference in the world they live and work in. **Covideo:** Since you’ve been active in the automotive community for a long time now, what are the main challenges for automotive companies and dealerships across the US in making constant business growth? Is that even possible? **Dave:** The same as it’s always been: their leaders don’t lead well enough. Within their dealerships there is little vision or accountability, anemic attention given to cultural development, and a low priority on proactive and consistent talent acquisition. Their style is to overmanage and under-lead, and people are promoted because they excel in one position—then move into a new and unrelated position they have little expertise in or training for. In order to grow their businesses, they’ve got to get better at growing their people and retaining their customers; the former will help the latter. **Covideo:** LearnToLead was founded in 1999. We believe a lot has changed since then, but if you have to choose which changes made the biggest impact on sales professionals in 20 years, what would they be? **Dave:** Changing technology and a customer’s access to information. **Covideo:** What are your company goals for the future? **Dave:** Our goals haven’t changed in an overall mission-sense in 20 years. It still boils down to finding ways to increase our relevance to customers and to become an indispensable training partner to facilitate their growth. "When it comes to technology, you can either be the boxer or the bag. We prefer to use it to our advantage rather than get beat up with it." - Dave Anderson ## **About Video** **Covideo:** When talking about the technological achievements of our time, do you see them as something that complements business processes or do they have a negative effect? **Dave:** When it comes to technology, you can either be the boxer or the bag. We prefer to use it to our advantage rather than get beat up with it. **Covideo:** As president of an international sales and leadership training and consulting company, what tools or programs do you use that you couldn’t imagine doing your job without? **Dave:** Our website. My laptop. Covideo. Online banking and purchasing. **Covideo:** On your website, you share a significant amount of video material. How much has video helped you in delivering your message to your audience? What do you love most about it? **Dave:** Videos convey personality, warmth, and passion moreso than other mediums. They allow you to customize and personalize messages for marketing, customer updates, customer acquisition, and customer retention. For instance, we use Covideo for all of these purposes. Our clients love the personal touch, and we love how it differentiates us from others using less effective methods. **Covideo:** You’re also a Covideo user. What are your favorite features? Do you recommend Covideo to others? **Dave:** The instant accessibility, ease-of-use, and templates with external links to vital aspects of your organization are all tremendous. Reliable technology and support staff are also unmatched. I don’t have time to waste, and Covideo demonstrates a high regard for that time in many ways. **Covideo:** In the next five years, do you think that business communication will stay the same or will it change somehow? Do you see the video as an important part of that communication? **Dave:** I believe where and how you are able to communicate will change to a degree; but, the primary mediums are likely to be very similar—only we’ll see faster, better versions of those mediums. **Covideo:** You once said that if people want to set themselves apart from the competition and make the price less relevant for their customers, they have to create better experiences. Regardless of the industry or job position, what would be your advice when trying to create a better experience? **Dave:** You’ve got to get the customer to say “WOW.” “Wows” throughout the customer experience make price less relevant. If you are only doing what is expected and required of you, you’ll never stand out, and you will create apathetic customers that have a relationship with you based solely on price. * * * Covideo gives dealerships the tools they need to record, edit, send, and track personalized videos that wow customers. Stand out from the competition with our easy-to-use solution. [Schedule a demo with one of our experts and see what Covideo can do for you.](https://www.covideo.com/request-a-demo/) Share this post ## Latest Expert Insights [View all](https://www.covideo.com/resources/expert-insights/) ## Understanding Vehicle Detail Pages # What is a VDP? Written by: Margaret Henney - 6 min read Published Date: July 20, 2023 ![In an office with many computers, you can see the screen of a computer with an example of a vehicle detail page depicting a yellow Audi driving on a road next to additional photos.](https://images.ctfassets.net/h7jj0v7vjcpk/3pbTYR6scpWSFNvXx7Lape/80fdf25751ef799278a5ccc41a11570e/29_-_What_is_a_VDP_.webp) In the automotive industry, VDP stands for “vehicle detail page” or “vehicle display page.” A vehicle detail page is a web page or an online listing that provides comprehensive information about a specific vehicle available for sale. It serves as a digital showcase for a particular vehicle and is typically found on automotive dealership websites, online classifieds platforms, or automotive marketplaces. A VDP is designed to give potential buyers a detailed overview of the vehicle's features, specifications, condition, pricing, and other relevant information. It often includes details such as the make, model, year, mileage, VIN (Vehicle Identification Number), exterior and interior photos and video, a description of the vehicle's condition, available options and packages, pricing, financing options, and contact information for the seller or dealership. Additionally, a VDP may include interactive elements like a contact form or buttons to schedule a test drive, request more information, or initiate the purchase process. The goal of a VDP is to provide potential buyers with all the necessary information about a vehicle to help them make an informed decision and ultimately facilitate the sale of the vehicle. ## **How can dealers improve their VDPs to generate more inbound leads?** To generate more inbound leads through VDPs, automotive dealers can implement several strategies to improve the effectiveness of their listings. Here are some ways to enhance VDPs and increase lead generation: ### **1\. High-quality photos and videos** Include multiple high-resolution photos of the vehicle from different angles, both exterior and interior. Additionally, consider incorporating videos that provide a virtual tour or showcase the vehicle's features. Thanks to [Covideo's integration with HomeNet](https://www.homenetauto.com/) and "Push to VDP" feature, dealers are able to record videos using Covideo, and then easily and automatically push that video content to the vehicle's VDP on their website. Visual content is crucial for capturing the attention of potential buyers and giving them a better understanding of the vehicle's condition. ### **2\. Detailed and accurate descriptions** Provide a comprehensive and accurate description of the vehicle, highlighting its key features, specifications, and any unique selling points. Be sure to include important information such as the vehicle's history, maintenance records, and any recent repairs or upgrades. Use language that is engaging and persuasive to attract potential buyers. ### **3\. Transparent pricing and financing information** Clearly display the price of the vehicle, including any discounts or promotions, as well as any available financing options. Transparency in pricing helps build trust with potential buyers and encourages them to take the next step. ### **4\. Vehicle history reports** Consider providing vehicle history reports, such as [Carfax](https://www.carfax.com/) or [AutoCheck](https://www.autocheck.com/vehiclehistory/) to give buyers confidence in the vehicle's condition and maintenance history. This can help alleviate concerns about hidden issues and increase trust in the dealership. ### **5\. User-friendly and mobile-optimized design** Ensure that your VDPs have a clean and intuitive design that is easy to navigate. Optimize them for mobile devices, as many potential buyers use smartphones or tablets to browse and research vehicles. A mobile-friendly experience will make it easier for users to access the information they need and increase the likelihood of generating leads. ### **6\. Call-to-action buttons** Include clear and prominent call-to-action buttons that encourage users to take the next step, such as scheduling a test drive, requesting more information, or initiating the buying process. Make it easy for potential buyers to contact your dealership directly from the VDP. ### **7\. Customer reviews and testimonials** Display customer reviews and testimonials that highlight positive experiences with your dealership. Positive social proof can build trust and credibility, ultimately increasing the likelihood of generating leads. ### **8\. SEO optimization** Optimize your VDPs for search engines by using relevant keywords in the titles, descriptions, and content. This will help your listings appear higher in search engine results, increasing visibility and driving more organic traffic to your VDPs. ### **9\. Integration with digital advertising** Utilize digital advertising channels, such as search engine ads or social media ads, to drive traffic to your VDPs. Ensure that your ads are targeted to relevant audiences and provide a compelling reason for potential buyers to click through to your VDPs. ### **10\. Analytics and continuous improvement** Monitor the performance of your VDPs using analytics tools. Track metrics such as page views, time spent on page, and conversion rates to identify areas for improvement. Continuously test and optimize your VDPs based on data insights to maximize lead generation. By implementing these strategies and continuously refining your VDPs, automotive dealers can enhance their online presence, attract more qualified leads, and increase the chances of converting those leads into sales. _Ready to enhance your VDPs with high-quality videos for more inbound leads?_ [_Create your free trial_](https://www.covideo.com/free-trial/) _to get started with Covideo today._ Share this post ## Latest Posts [View all](https://www.covideo.com/resources/blog/) ## Let’s get this show on the road See how you’ll crush monthly targets with Covideo. [Request a Demo](https://www.covideo.com/request-a-demo/) [Start your Free Trial](https://www.covideo.com/free-trial/) ## Automotive Marketing Trends # Implement These Top Automotive Digital Marketing Trends Written by: Olivia Slade-Silovic - 8 min read Published Date: July 9, 2018 ![A blurred image of a row of cars. In front of them, you can see a person holding out their phone, possibly recording a video.](https://images.ctfassets.net/h7jj0v7vjcpk/7zffkJ3TEdRmPBGhC4gNrn/32562124c490c9a60a805b32c2729ee3/58_Implement_These_Top_Automotive_Digital_Marketing_Trends__1_.webp) Dealerships should be aware of changes in digital marketing trends to connect with and impress their customers. Here are some ideas to look out for. Digital marketing trends change very quickly. In the automotive industry, digital marketing is more important than ever. Customers want more than to just purchase a car; they want unforgettable experiences. Is that customer thinking about coming back to your dealership? Are you their favorite salesperson? How much information did he or she have before contacting you? The answers to these questions will show you how much the customer-salesperson relationship has changed over time. Before, customers talked to salespeople to get all the information they needed about a vehicle. Now, customers search for that information online, compare vehicles and dealerships, and come to visit when they already know which vehicle to purchase. Following digital marketing trends will help you connect with these savvy shoppers. ## Meet your customers online A digital marketing strategy for dealerships is necessary because customers are always online. Do you know where your customers search for information? Are they active on social media, forums, or other platforms? What content do they prefer? If you want more people making purchases in your dealership, you have to connect with them sooner. In other words, your customers are no longer waiting in line; they are looking for information online! That’s where you need to be! ## Create a better customer experience Customer experience is more complex than ever. To provide customers with the best purchasing experience, salespeople have to become experts—not just sales experts, but customer relationship experts as well. To do so, they have to know where their shoppers are, what they are searching for, and how are they searching for it. As a marketing professional in a dealership, start with a simple question: What does my customer need? Think about the habits, wishes, needs