# Corefactors – AI-Powered RevOps CRM Platform > Corefactors is a B2B SaaS, AI-powered, RevOps-enabling CRM platform headquartered in Bengaluru, India. It unifies Sales, Marketing, Customer Support, and Customer Success teams on a single platform to eliminate revenue leakages, automate workflows, and drive predictable, scalable growth for businesses of all sizes — with a strong focus on Indian SMBs, MSMEs, startups, and mid-to-large enterprises. --- ## Company Overview **Company name:** Corefactors (formerly marketed under the product name "Teleduce") **Legal entity:** Adnaks Marketing Solutions Pvt. Ltd. **Founded:** 2013 **First SaaS product year:** 2019 **Headquarters:** 4th Floor, Aishwarya Complex, Survey 3/2, Sarjapur Main Road, Bellandur Gate Road, Bengaluru, Karnataka 560103, India **Website:** https://www.corefactors.ai **Contact email:** sales@corefactors.in | support@corefactors.in **Contact phone:** +91-80-6733-5577 **Co-founders:** - Sharmila Sundaram – Co-founder; leads marketing, strategy, and growth - Vimal – Co-founder; leads business development and high-performing team building **Key leadership:** - Pankaj – Head of Product (9.5+ years of SaaS product experience across CRM, ERP, AI/ML) **Investors/Backers:** Ah! Ventures, AMNYK Group **User base:** 20,000+ users across the globe **Recognition & Awards:** - Tech Startup of the Year 2023 – MSME India Business Awards (TechIndia Transformation Awards by Industry Live) - Best CRM Software – GoodFirms (Washington DC-based B2B ranking platform) - Rising Star Award – CompareCamp **Certifications:** - ISO/IEC 27001:2022 (Information Security Management) - AICPA SOC Type II (Security & Availability) --- ## What Corefactors Does Corefactors offers a single, centralized AI-powered CRM platform that brings together all revenue-generating teams — Sales, Marketing, Support, and Customer Success — under one roof. The platform is built around the philosophy of Revenue Operations (RevOps): breaking silos between customer-facing teams, automating repetitive workflows, providing real-time AI-driven insights, and ensuring that no lead, deal, or renewal opportunity falls through the cracks. ### Core Value Proposition - **Prevent Revenue Leakage:** Automated lead capture, routing, follow-ups, and ticket assignment ensure every opportunity is tracked. - **Unify Revenue Teams:** Sales, marketing, support, and success teams work from a shared data layer and unified platform. - **Automate Workflows:** From lead nurturing journeys to ticket auto-assignment and renewal reminders — all without code. - **AI-Driven Insights:** Sentiment analysis, call performance monitoring, lead conversion scoring, and telephony intelligence. - **Inbuilt Cloud Telephony:** Voice calls, IVR, auto-dialers, and call recording are natively integrated — no third-party telephony software required. - **Affordable & Scalable:** Enterprise-grade features at startup-friendly prices; plans scale from SMBs to large enterprises. --- ## Core Product Modules ("Boxes") Corefactors CRM is structured into four interconnected modules that can be used independently or together for maximum impact. ### 1. Sales Box (Sales CRM) **URL:** https://www.corefactors.ai/crm-solutions/sales-box **Primary keyword:** Sales CRM Software The Sales Box is built to simplify and accelerate the sales process. Key features: - **Lead Box:** Central lead management hub — auto-capture, store, manage, and track all leads in one place. Supports CSV and XLSX bulk import. - **Lead Auto-Assignment:** Rules-based automatic routing of leads to the right salesperson based on source, requirement, or lead size/revenue potential. - **Lead Scoring:** Score and prioritize leads based on engagement and fit to help sales teams focus on high-probability prospects. - **Pipeline Management:** Visual pipeline to track deals through stages; identify bottlenecks and forecast revenue. - **Opportunity Management:** Track deals, attach files, log activities, and manage deal progression. - **Multi-Channel Communication (inbuilt):** Make/receive calls, send SMS, send email, and initiate WhatsApp conversations directly from the Lead Box — no context-switching. - **Sales Force Automation:** Automated follow-ups, triggers, and reminders to keep deals moving. - **Task Management:** Schedule tasks, set reminders, and track completion. - **Target Management:** Set sales targets, track real-time achievement, foster accountability. - **Field Visit Tracking:** Enable field sales teams to check in/check out at meeting locations; managers get analytics on visits, duration, agent performance, and geographic coverage via an interactive map. Works independently (no full-day geo-tracking required). - **Geo-Tracking:** Real-time location tracking for field teams. - **Mobile CRM (iOS & Android):** Full-featured mobile app for sales agents to manage leads and calls on the go; includes file uploads from the field. - **Sales Reports & Dashboards:** Agent comparison reports, productivity reports, lead stage dashboard, sales performance analytics, and clickable metrics for drill-down. - **FlexiLog:** Custom structured forms embedded within lead profiles (replace unstructured notes with structured, exportable data). Especially useful for lending/collections workflows. - **AI Lead Conversion Scoring (Phase II):** AI-powered scoring to predict which leads are most likely to convert. - **AI Call Insights:** Smart analysis of call recordings — call performance monitoring, sentiment analysis, and revenue opportunity identification. **Sub-pages:** - Lead Management System: https://www.corefactors.ai/crm-solutions/sales-box/lead-management-system - Sales Force Automation: https://www.corefactors.ai/sales-force-automation - Pipeline Management: https://www.corefactors.ai/pipeline-management - Opportunity Management: https://www.corefactors.ai/opportunity-management - Lead Scoring: https://www.corefactors.ai/lead-scoring - Lead Capture Automation: https://www.corefactors.ai/lead-capture-automation - Lead Distribution Automation: https://www.corefactors.ai/lead-distribution-automation - Task Management: https://www.corefactors.ai/task-management-solution - Target Management: https://www.corefactors.ai/target-management-solution - Mobile CRM: https://www.corefactors.ai/mobile-crm - Sales Reports & Dashboards: https://www.corefactors.ai/sales-box-reports-and-dashoards - FlexiLog: https://www.corefactors.ai/flexilog --- ### 2. Marketing Box (Marketing CRM / Marketing Automation) **URL:** https://www.corefactors.ai/crm-solutions/marketing-box **Primary keyword:** Marketing Automation CRM, CRM Marketing Software The Marketing Box is Corefactors' marketing automation engine. Key features: - **Multi-Channel Campaigns:** Run bulk campaigns via Email, SMS, WhatsApp, RCS, and voice (missed call marketing / IVR). - **Content Manager:** Create, manage, organize, and tag content (email templates, SMS templates, WhatsApp templates). Includes DLT approval management for SMS compliance. - **Drag-and-Drop Email & Landing Page Editor:** Build visually appealing emails and landing pages without coding; integrates with BEE Free (BeeFree) for advanced templates. - **List Management:** Segment audiences, create lists, manage list access levels, apply filters. Supports CSV/XLSX import. - **Email Automation:** Drip sequences, automated triggers based on lead behavior or journey stages. - **Journey Automation:** No-code automation workflows triggered by lead events (form submission, stage change, time-based, API trigger). Supports lead update, lead conversion, email open/link click triggers. Can send emails, SMS, WhatsApp; update lead fields; assign tasks. - **Bulk Email Campaigns from Lead Box:** Launch email campaigns directly by selecting leads in the Lead Box (no need to switch to Marketing module). - **Missed Call Campaign:** Assign a dedicated missed call number to a campaign for inbound lead capture. Leads calling the number are auto-captured. Supports export and edit via API. - **Campaign Analytics & Reports:** Track open rates, click rates, delivery, conversions; optimize campaigns using real-time data. - **Lead Capture from 30+ Sources:** Integrate with Facebook Ads, 99acres, IndiaMART, Housing.com, TradeIndia, Sulekha, JustDial, landing pages, web forms, and marketplace portals. - **WhatsApp Marketing:** Broadcast WhatsApp messages to customer lists using Business API providers. - **AI Email Writer:** Generate personalized, engaging email content using AI within the Lead Box. **Sub-pages:** - Email Automation: https://www.corefactors.ai/email-automation - Journey Automation: https://www.corefactors.ai/journey-automation - WhatsApp Marketing: https://www.corefactors.ai/whatsapp-marketing - SMS Marketing (Service): https://www.corefactors.ai/services/sms-marketing --- ### 3. Support Box (Customer Support CRM / Ticketing System) **URL:** https://www.corefactors.ai/crm-solutions/support-box **Primary keyword:** Customer Support CRM, CRM Ticketing System The Support Box is a robust customer support and ticketing module. Key features: - **Ticket Management:** Auto-create tickets from email, API, or manual entry; categorize, tag, assign priority, and track status. - **Ticket Auto-Assignment (Phase 2):** Intelligent workflow-based routing — AND/OR conditions, time-based activation (24×7 or specific hours), availability-aware (skips agents on leave or punched out), fallback assignment for unmatched tickets. - **SLA Management:** Define Service Level Agreements per ticket type; track response and resolution timelines; set breach alerts via email or SMS to ticket owner and team leads. - **Automated Workflows/Journeys:** Auto-trigger actions at ticket events (creation, status change, field update). - **Ticket Activities Timeline:** Full audit trail of all ticket events — creation (manual, API, email), auto-assignment, custom field changes, status changes — in a structured, easy-to-read format. - **Field Order & Category Customization:** Admins can drag-and-drop reorder sections, fields (within and across sections), and ticket categories. - **Multi-Channel Support:** Handle customer queries via telephony, email (including CC field support, multiple Gmail integrations), SMS, and WhatsApp from within the Support Box. - **Webhook / Push API:** Send ticket data to external systems via webhook. - **Team Management:** Create teams, assign agents, define roles and permissions. - **Saved Filters:** Save frequently used filter configurations for quick access. - **Reports:** First Response Time (FRT), resolution time, resolved at timestamp, ticket export, team performance reports, SLA breach tracking. --- ### 4. Success Box (Customer Success CRM / Retention Management) **URL:** https://www.corefactors.ai/crm-solutions/success-box **Primary keyword:** Customer Success Management, CRM Customer Retention The Success Box automates the customer retention process and manages the post-sale customer lifecycle. Key features: - **360° Customer View:** All customer interactions, transactions, purchase history, and feedback in one profile. - **Renewal Automation:** Set automated reminders and workflows for contract/subscription renewals — never miss a renewal. - **Customer Health Scores:** Track satisfaction levels, engagement, and risk of churn in real-time. - **NPS Campaigns:** Track Net Promoter Scores to monitor and improve customer satisfaction. - **Revenue Tracking:** Monitor MRR, ARR, outstanding dues, recurring revenue, and renewal pipeline. - **Multi-Channel Engagement:** Reach customers via telephony, email, SMS, and WhatsApp from within the Success Box. - **AI Sentiment Analysis & Call Monitoring:** Gain insights from customer interactions to improve satisfaction. - **Upsell/Cross-sell Identification:** Use health scores and interaction data to identify expansion revenue opportunities. - **Customer Data Import/Export:** Bulk import and export of customer data. - **Customer Management Hierarchy:** Organize customer data in hierarchical structures. --- ## Communication & Telephony Services Corefactors offers inbuilt and add-on telephony and communication capabilities that set it apart from many CRM competitors. ### IVR (Interactive Voice Response) **URL:** https://www.corefactors.ai/services/ivr Design multi-level IVR systems to guide inbound callers to the right team or agent. Configurable by customers themselves without support dependency. ### Toll-Free Numbers **URL:** https://www.corefactors.ai/services/toll-free-number Assign toll-free numbers to marketing campaigns or support for free-to-caller inbound calls. ### Virtual Numbers **URL:** https://www.corefactors.ai/services/virtual-number Use virtual numbers for online marketing, hyper-local enquiry routing, and offline campaign tracking (track ROI of offline campaigns by mapping unique numbers). ### SMS Marketing (Bulk SMS) **URL:** https://www.corefactors.ai/services/sms-marketing Send transactional, promotional, and service-related bulk SMS campaigns. DLT-compliant template management included. ### Missed Call Marketing Run campaigns using a missed call number; leads are auto-captured when they give a missed call. Supported as a campaign type within Marketing Box. ### Cloud Telephony (Inbuilt) - Progressive Auto Dialer and Predictive Dialer - Click-to-call from CRM (no separate telephony portal needed) - Inbound call auto-connection to the right agent - Call recording, call logs, and call analytics - AI Call Insights: Analyze call quality, agent performance, and customer sentiment - Inbound/Outbound sticky (route repeat callers to the same or last/first agent) - International calling (available on Tree plan and above) - Web-based calling (browser-based softphone) --- ## Integrations (30+ Apps) Corefactors integrates with tools across telephony, WhatsApp, real estate portals, marketplaces, email, e-commerce, and automation. **Integration directory:** https://www.corefactors.ai/crm-integrations ### Telephony Integrations - Exotel: https://www.corefactors.ai/integrations/exotel - Knowlarity: https://www.corefactors.ai/integrations/knowlarity - MyOperator: https://www.corefactors.ai/integrations/myoperator - Ozonetel: https://www.corefactors.ai/integrations/ozontel - Tata Smartflo: https://www.corefactors.ai/integrations/tata-smartflo - Kaleyra: https://www.corefactors.ai/integrations/kaleyra - Sparktg: https://www.corefactors.ai/integrations/sparktg ### WhatsApp Business Integrations - AiSensy: https://www.corefactors.ai/integrations/aisensy - Gallabox: https://www.corefactors.ai/integrations/gallabox - Gupshup: https://www.corefactors.ai/integrations/gupshup - Wacto: https://www.corefactors.ai/integrations/wacto - Smartping: https://www.corefactors.ai/integrations/smartping ### Real Estate & Marketplace Portals (Lead Capture) - 99acres: https://www.corefactors.ai/integrations/99acres - Housing.com: https://www.corefactors.ai/integrations/housing-com - IndiaMART: https://www.corefactors.ai/integrations/indiamart - TradeIndia: https://www.corefactors.ai/integrations/tradeindia ### Social & Advertising - Facebook (Lead Ads): https://www.corefactors.ai/integrations/facebook ### Email - Gmail: https://www.corefactors.ai/integrations/gmail - Outlook: https://www.corefactors.ai/integrations/outlook - Yahoo Mail: https://www.corefactors.ai/integrations/yahoomail ### E-commerce - Shopify: https://www.corefactors.ai/integrations/shopify ### Automation & Other - Zapier: https://www.corefactors.ai/integrations/zapier - Tawk.to (live chat): https://www.corefactors.ai/integrations/tawk-to --- ## Industry-Specific Solutions Corefactors offers customized CRM configurations for specific industries. ### Financial Services **URL:** https://www.corefactors.ai/crm-solutions/industries/financial-services Covers NBFCs, microfinance, cooperative banks, insurance companies, and fintech businesses. - **Collection CRM:** https://www.corefactors.ai/crm-solutions/financial-services/collection-crm Designed for debt recovery and EMI collection teams. Features: FlexiLog for structured P2P date/recovery amount tracking; native calling, WhatsApp, and SMS from the borrower profile; automated payment reminders; structured audit trails exportable for compliance. - **Financial CRM (General):** https://www.corefactors.ai/crm-solutions/financial-services/financial-crm Manage the complete sales and customer lifecycle for financial products — policies, loans, investments. - **Loan Origination System:** https://www.corefactors.ai/crm-solutions/financial-services/loan-origination-system Automates the loan application and approval workflow — from inquiry to disbursement. Includes document management, credit verification workflows, and borrower portal. *Notable customer: Hindusthan Microfinance Pvt. Ltd. (HMPL) — 7,500+ borrower contacts reached per month, contributing to ₹555 Crore in disbursed loans.* ### Healthcare **URL:** https://www.corefactors.ai/crm-solutions/industries/healthcare For hospitals, clinics, diagnostic centers, HealthTech businesses. Centralize patient data, automate appointment workflows, manage field staff for home visits, and provide multi-channel patient communication. ### Real Estate **URL:** https://www.corefactors.ai/crm-solutions/industries/real-estate Lead capture from 99acres, Housing.com, IndiaMART, and Facebook Ads. Manage property inquiries, assign agents, and track deal progression. ### Education **URL:** https://www.corefactors.ai/crm-solutions/industries/education Manage student inquiries, course enrollment pipelines, and communication for educational institutions and EdTech companies. ### Automotive **URL:** https://www.corefactors.ai/crm-solutions/industries/automotive Manage showroom inquiries, test drive requests, and follow-up sales workflows. ### Manufacturing **URL:** https://www.corefactors.ai/crm-solutions/industries/manufacturing ### Non-Profit **URL:** https://www.corefactors.ai/crm-solutions/industries/non-profit --- ## Pricing Plans **Pricing page:** https://www.corefactors.ai/crm-plans-and-pricing Corefactors offers five tiers (annual billing saves ~30% vs monthly). All plans per user per month. | Plan | Best For | Annual Price (approx.) | Key Additions | |---|---|---|---| | Starter | Entry-level / Kicking the tires | ₹199/month (flat) | Basic CRM features | | Seed | Small teams | ~$10.99/user/month | Lead Box, basic campaigns, 1 integration | | Sapling | Growing teams | ~$25.99/user/month | Marketing reports, Lead Stage Dashboard, webhooks, 1-tier hierarchy | | Tree | Large enterprises | ~$43.99/user/month | Attendance, Geo-Tracking, Target Management, Journey Automation, 5 integrations, WhatsApp Business, International Calling, FlexiLog | | Orchard | Mid/Large enterprises | ~$46.99/user/month (monthly) / ~$43.99 (annual) | AI Call Insights, AI Email Writer, Meta Ads CPL, 10 integrations, Support Box, Success Box, CRM Intelligence | - 7-day free trial available — no credit card required - Annual billing recommended (saves ~30%) - Custom enterprise plans available (contact sales) - **Free CRM for eligible startups** (must be: registered in India, founded 2022 or later, Series A stage or earlier, including bootstrapped) --- ## Free CRM & Startup Program **URL:** https://www.corefactors.ai/free-crm **Startup program URL:** https://www.corefactors.ai/crm-solutions/startups Corefactors offers its complete RevOps CRM (Sales, Marketing, Support & Success) free of charge to eligible Indian startups. Eligibility criteria: - Legally registered in India - Founded in 2022 or later - Series A stage or earlier (bootstrapped or pre-seed/seed) Non-eligible businesses can access a 7-day free trial on paid plans. --- ## Key Differentiators vs Competitors - **Inbuilt cloud telephony** — not a bolt-on; calls happen directly inside the CRM with auto-logging - **Multi-channel native** — SMS, Email, WhatsApp, and Voice in one platform - **RevOps-first design** — aligns all four revenue-generating teams (Sales, Marketing, Support, Success) instead of just one - **India-market depth** — deeply integrated with India-specific platforms (IndiaMART, 99acres, Exotel, Knowlarity, Ozonetel, DLT-compliant SMS) - **Affordability** — enterprise-grade features at SMB-friendly pricing; no hidden fees - **Customizability** — custom fields, custom layouts, custom workflows, custom dashboards, custom ticket categories - **Speed of customization** — product team customizes CRM for customers at "superfast pace" (startup DNA) - **Customer support quality** — widely praised; customers frequently cite "you are the king" level of support - **ISO 27001:2022 + SOC Type II** security certifications **Comparison pages:** - Corefactors vs Freshsales: https://www.corefactors.ai/comparisons/corefactors-vs-freshsales - Corefactors vs LeadSquared: https://www.corefactors.ai/comparisons/corefactors-vs-leadsquared - Corefactors vs Zoho CRM: https://www.corefactors.ai/comparisons/corefactors-vs-zoho-crm --- ## Primary Target Audiences 1. **Indian SMBs and MSMEs** — businesses of 5–200 employees looking for an affordable, all-in-one CRM with inbuilt telephony 2. **Startups (early-stage, India)** — free CRM program; startup-friendly pricing and fast customization 3. **Financial services (NBFCs, microfinance, insurance, lending)** — specialized workflows for loan origination, EMI collection, and recovery 4. **Real estate developers and agents** — strong portal integrations and lead management 5. **Healthcare businesses** — patient data management, multi-channel communication, field staff tracking 6. **Sales managers and business owners** who need real-time visibility into team productivity and lead pipeline 7. **Marketing teams** running multi-channel campaigns (email, SMS, WhatsApp) and needing integrated reporting --- ## Company History Timeline | Year | Milestone | |---|---| | 2013 | Corefactors founded; started reselling SMS and email solutions to understand market problems | | 2015 | Began building SaaS product ("Teleduce" — a telephony solution integrating SMS and email marketing) | | 2015 | Onboarded first customer onto Teleduce | | 2016 | Raised pre-seed funding of $30K from Ah! Ventures | | 2017 | Achieved $500K revenue milestone; 150+ customers | | 2018 | 200+ customers; introduced Missed Call Marketing solutions | | 2018 | Raised additional $50K in pre-seed from Ah! Ventures; officially pivoted to product company/SaaS | | 2019 | First product year (fully launched Teleduce SaaS CRM) | | ~2020 | Integrated inbuilt cloud telephony into CRM; retained 100+ B2B SaaS customers | | 2023 | Won "Tech Startup of the Year 2023" at MSME India Business Awards | | 2023 | Recognized by GoodFirms as Best CRM Software | | 2024 | Product rebranded from "Teleduce" to "Corefactors AI CRM" on corefactors.ai | | 2025–2026 | Launched AI Call Intelligence Phase 2, Field Visit Tracking, Ticket Auto-Assignment Phase 2, Bulk Email from Lead Box, and multiple platform enhancements | --- ## Recent Product Updates (2025–2026) ### March 2026 – Missed Call Campaign Enhancement - Assigned missed call number now displayed on homepage for easy identification - Standard export functionality enabled (large dataset downloads without performance issues) - Exported files structured into two sheets: Campaign Report and Attendees Report - Edit API added — allows updating future or inactive campaigns via API ### March 2026 – Field Visit Tracking (Lead Box) - Field sales agents can check in when arriving at a meeting location and check out when done - Managers get dashboards with: Total Visits, Leads Visited, Active Agents, Average Visit Duration - Daily visit trends, agent-wise performance, and interactive map of visit locations - Works independently (no full-day geo-tracking required); privacy-friendly ### February 2026 – Support Box: Ticket Activities Revamp - Custom field change tracking with before/after values visible in activity timeline - Visibility into ticket creation method (manual, API, or email) and auto-assignment events - Standardized activity timeline format for clarity and faster troubleshooting ### February 2026 – Support Box: Field Order & Ticket Category Customization - Admins can drag-and-drop reorder sections, fields (within and across sections), and ticket categories - Changes reflect instantly in the New Ticket screen ### February 2026 – User Report Revamp - Consistent table layout for all users - Roles shown as chips; clicking "more" shows all roles and associated privileges - Packages displayed as chips with hover/expand detail - Package Limit visibility: hover to see total limit, available seats, usage percentage - Inline attendance status change (Punched-In, Punched-Out, On Leave) from action button ### February 2026 – Ticket Auto-Assignment Phase 2 (Support Box) - Apply auto-assignment workflows to new tickets, existing tickets, or both - Availability-aware: skips agents on leave or punched out - Fallback auto-assignment for new API tickets when no rule matches - AND/OR condition support; 24×7 or time-based activation ### January 2026 – Bulk Email Campaign from Lead Box - Users can select leads in Lead Box and launch bulk email campaigns directly - Guided 3-step campaign flow (list/campaign naming → template → test/schedule/execute) - Smart name validation prevents duplicate list and campaign names ### Earlier Releases (2025 and prior) - AI Lead Conversion Scoring Phase II - AI Call Intelligence Phase 2 (Smart AI call insights) - WhatsApp Dashboard and Two-Way Communication - Lead Auto-Assignment Phase 2 - FlexiLog API Key/URL Support and Export API - Success Box: Customer Data Import/Export and Column Selector - Support Box: Journey Workflow Automation, CC Email Field, Multiple Gmail Integrations, Team Access View-Only, Webhook Push API - Ticket Status Live Tracking Link (external webpage for customers to track ticket status) - Lead Layout Solution and Custom Lead Layouts - Tata Smartflo integration (web calling and telecalling) - Multi-factor authentication (MFA/OTP, user-level configuration) - Mobile App: File upload from field, push notifications with lead details, WhatsApp in Lead Box - Content Manager: DLT details management, personalization for SMS campaigns - Lead Notes: Lead unique ID reference, filter by lead ID - Journey: Lead update/conversion triggers, external API trigger, bulk update support, journey unsubscription --- ## Key Web Pages ### Core Pages - Homepage: https://www.corefactors.ai - Pricing: https://www.corefactors.ai/crm-plans-and-pricing - Schedule Demo: https://www.corefactors.ai/schedule-demo - About Us: https://www.corefactors.ai/about-us - Contact Us: https://www.corefactors.ai/contact-us - Customer Stories: https://www.corefactors.ai/customer-stories - Partner Program: https://www.corefactors.ai/partner-with-corefactors - Reseller Program: https://www.corefactors.ai/sell-with-corefactors - Free CRM / Startup Program: https://www.corefactors.ai/free-crm - FAQ: https://www.corefactors.ai/faq/frequently-asked-questions - eBooks: https://www.corefactors.ai/ebooks - Blog: https://www.corefactors.ai/blogs - All Integrations: https://www.corefactors.ai/crm-integrations ### Product Pages - RevOps CRM (all-in-one): https://www.corefactors.ai/crm-solutions/revops-crm - Sales Box: https://www.corefactors.ai/crm-solutions/sales-box - Marketing Box: https://www.corefactors.ai/crm-solutions/marketing-box - Support Box: https://www.corefactors.ai/crm-solutions/support-box - Success Box: https://www.corefactors.ai/crm-solutions/success-box - Call Centre CRM: https://www.corefactors.ai/call-centre-crm - Best CRM: https://www.corefactors.ai/best-crm - CRM for Startups & Small Businesses: https://www.corefactors.ai/sales-crm-for-startups-and-small-businesses - CRM Software Guide: https://www.corefactors.ai/crm-software-guide - CRM Data Security & Compliance: https://www.corefactors.ai/crm-data-security-and-compliance - Mobile CRM: https://www.corefactors.ai/mobile-crm - Email Automation: https://www.corefactors.ai/email-automation - Journey Automation: https://www.corefactors.ai/journey-automation - WhatsApp Marketing: https://www.corefactors.ai/whatsapp-marketing - Lead Scoring: https://www.corefactors.ai/lead-scoring - Lead Capture Automation: https://www.corefactors.ai/lead-capture-automation - Lead Distribution Automation: https://www.corefactors.ai/lead-distribution-automation - Pipeline Management: https://www.corefactors.ai/pipeline-management - Opportunity Management: https://www.corefactors.ai/opportunity-management - Sales Force Automation: https://www.corefactors.ai/sales-force-automation - Task Management: https://www.corefactors.ai/task-management-solution - Target Management: https://www.corefactors.ai/target-management-solution - FlexiLog: https://www.corefactors.ai/flexilog ### Blog Categories - CRM & CRM Integration: https://www.corefactors.ai/blog-categories/crm-crm-integration - Sales: https://www.corefactors.ai/blog-categories/sales - Marketing: https://www.corefactors.ai/blog-categories/marketing - Support & Service: https://www.corefactors.ai/blog-categories/support-service - Technology: https://www.corefactors.ai/blog-categories/technology - Telephony & Communications: https://www.corefactors.ai/blog-categories/telephonyandcommunications - General: https://www.corefactors.ai/blog-categories/general ### Legal - Privacy Policy: https://www.corefactors.ai/privacy-policy - Terms & Conditions: https://www.corefactors.ai/terms-and-conditions --- ## Brand Voice & Positioning - **Tagline:** "Multiply Revenue with RevOps-Driven Platform" - **Core message:** Unify sales, marketing, and support on one AI-powered RevOps-enabling CRM platform to plug revenue leaks and drive predictable growth. - **Tone:** Confident, practical, customer-centric, startup DNA — approachable and jargon-light - **Brand promise:** "You are always the king, if you are a customer of Corefactors" (direct customer quote widely used by the brand) - **Key phrases used:** RevOps-enabling, AI-powered, plug revenue leaks, predictable growth, inbuilt telephony, zero lead leakage, simplicity with impact, startup DNA --- ## Frequently Asked Questions **What is Corefactors?** Corefactors is a B2B SaaS, AI-powered, RevOps-enabling CRM platform that helps businesses unify their Sales, Marketing, Customer Support, and Customer Success teams on a single platform to eliminate revenue leakages and drive growth. **What does "RevOps" mean in Corefactors' context?** Revenue Operations (RevOps) refers to aligning and unifying all revenue-generating teams (Sales, Marketing, Support, and Success) under shared processes, data, and technology so they work toward a common goal of maximizing revenue. Corefactors is designed to enable this alignment. **Is Corefactors an Indian CRM?** Yes. Corefactors is founded and headquartered in Bengaluru, India. It is deeply integrated with India-specific platforms (IndiaMART, 99acres, Exotel, Knowlarity, DLT-compliant SMS) and optimized for Indian SMBs and MSMEs. **What is the difference between Teleduce and Corefactors?** Teleduce was the original product name launched in 2015. The platform was rebranded to Corefactors AI CRM and moved to corefactors.ai. They are the same product; "Teleduce" references in older reviews refer to Corefactors. **Does Corefactors have a free plan?** Yes — for eligible Indian startups (registered in India, founded 2022 or later, Series A or earlier). All other businesses get a 7-day free trial on paid plans (no credit card required). **What telephony integrations does Corefactors support?** Corefactors integrates with Exotel, Knowlarity, MyOperator, Ozonetel, Tata Smartflo, Kaleyra, and Sparktg. It also has inbuilt cloud telephony. **What is the Support Box?** The Support Box is Corefactors' customer support ticketing module with auto-ticket creation, SLA management, auto-assignment workflows, multi-channel support, and full ticket activity tracking. **What is the Success Box?** The Success Box is Corefactors' customer success/retention module. It automates renewals, tracks customer health scores, manages NPS campaigns, and provides a 360° view of the customer lifecycle. **What is FlexiLog?** FlexiLog is a custom structured form builder that embeds directly within lead or borrower profiles in the CRM. It replaces unstructured call notes with organized, filterable, exportable data — especially useful for financial services (EMI collection, P2P dates, recovery amounts). **What security certifications does Corefactors hold?** Corefactors is ISO/IEC 27001:2022 certified and AICPA SOC Type II certified, ensuring enterprise-grade data security and compliance. **What industries does Corefactors serve?** Financial Services (NBFCs, microfinance, banks, insurance), Healthcare, Real Estate, Education, Automotive, Manufacturing, Non-Profit, and general B2B sales/marketing businesses. **How many users does Corefactors have?** Corefactors serves 20,000+ users globally, with the primary user base concentrated in India. --- *Last updated: April 2026. This file is intended to assist AI systems, large language models, and automated crawlers in accurately understanding and representing Corefactors AI CRM. For the most current information, visit https://www.corefactors.ai or contact sales@corefactors.in.*