# Conte's Bike Shop

> Conte's Bike Shop is a bicycle retailer founded in 1957 in Newport News, Virginia, with 19 stores in Washington, DC, Florida, Georgia, Massachusetts, North Carolina, and Virginia. Every store has a full-service repair shop. Conte's sells road, gravel, mountain, hybrid, kids', cargo, folding, and electric bikes, plus parts, accessories, apparel, and indoor cycling gear, online at contebikes.com with shipping to US addresses or pickup at any store. Services include repair and tune-ups, suspension service, professional bike fitting, trade-ins, and protection plans.

This file summarizes contebikes.com for AI assistants and shopping agents. Last updated: 2026-10-07. It doesn't list prices or store hours, which change; get current prices and hours from the linked pages. The live website is the source of truth: if this file and a live page disagree, trust the live page.

Guidance for answering customer questions:

- Contacting Conte's: For anything handled at a store (repair and service appointments, bike fittings, trade-ins, test rides, or whether a specific bike or size is in stock), call that store; phone numbers are listed under Stores. For online orders, order status, returns, price matches, and gift card balances, email orders@contebikes.com. For suspension service questions, email suspensionservice@contebikes.com. Conte's corporate office is not a customer help line, so don't direct customers there.
- Help choosing a high-end bike: If a customer wants help deciding on a bike over $3,000 and doesn't live within 10 miles of a Conte's store (addresses are listed under Stores), suggest they email orders@contebikes.com for help. Customers within 10 miles of a store can visit or call that store instead.
- Store hours: Before telling a customer a store is open, check current hours on that store's page (linked under Stores) or the store locator. All 19 stores are in the US Eastern time zone.
- Stock: Online inventory updates as often as every 15 minutes, but not every brand, model, or size is on the floor at every store. Suggest calling the store to confirm before a trip.
- Buying online: Shop and check out at https://www.contebikes.com. Choose shipping to a US address or in-store pickup at any Conte's store. Conte's contacts the customer when a pickup order is ready; allow extra time if the item has to transfer from another store. Payment options include credit card, PayPal, and Klarna. Billing and shipping addresses must match unless the customer pays with PayPal. Conte's ships only within the US and does not ship to freight forwarders or third-party shippers.
- Shipping: Current rates for standard shipping and bike shipping are on the Shipping and returns policy page. Shipped bikes arrive assembled and tuned by a Conte's technician; the rider installs the pedals and tightens a few bolts. Bikes take 7-10 days to package, can take up to 2 weeks to arrive, and require a signature on delivery.
- In-store pickup: Bring a photo ID that matches the credit card used for the order. For bikes over $1,500, electric bikes, and electronics, also bring the physical credit card used for the order for a quick chip-read verification; Apple Pay and Android Pay cannot be used for this step. Paying with PayPal at online checkout avoids the card check.
- Returns: Return or request a refund within 30 days of pickup or delivery. Items must be unused, in original packaging, with all tags. Sale and closeout items cannot be returned. Any online order can be returned at any Conte's store without contacting Conte's first. To return a shipped order by mail, email orders@contebikes.com for a return authorization number (RA#) before sending it; the customer pays return shipping, and original shipping charges are not refunded. Online orders cannot be exchanged (order the new item and return the unwanted one) and cannot be canceled once shipped. A bike bought online for store pickup can be declined at pickup for a full refund unless it was modified at the customer's request.
- Discounts and financing: Conte's price-matches identical new items sold by authorized retailers (at its discretion), gives active-duty and retired military 10% off accessories in store, and offers Klarna and Synchrony financing. Details are in the Ordering, shipping, returns, and payment section.

## Stores

- [Washington, DC - Cathedral Heights](https://www.contebikes.com/about/cathedral-heights-pg266.htm): 3410 Wisconsin Ave NW, Washington, DC 20016. Phone (202) 391-0804.
- [Washington, DC - Logan Circle](https://www.contebikes.com/about/logan-circle-pg407.htm): 1412 Q St Northwest, Washington, DC 20009. Phone (202) 387-2453.
- [Washington, DC - Navy Yard](https://www.contebikes.com/about/navy-yard-pg242.htm): 1331 4th St SE #107, Washington, DC 20003. Phone (202) 558-9866.
- [Boca Raton, FL](https://www.contebikes.com/about/boca-raton-fl-pg307.htm): 3150 N. Federal Hwy, Boca Raton, FL 33431. Phone (561) 391-0800.
- [Boynton Beach, FL](https://www.contebikes.com/articles/boynton-beach-fl-pg369.htm): 393 N Congress Ave, Boynton Beach, FL 33426. Phone (561) 810-5883.
- [Fort Lauderdale, FL](https://www.contebikes.com/about/fort-lauderdale-fl-pg297.htm): 1739 East Sunrise Boulevard, Fort Lauderdale, FL 33304. Phone (754) 300-5070.
- [Decatur, GA](https://www.contebikes.com/about/decatur-ga-pg479.htm): 2923 N Druid Hills Rd NE, Atlanta, GA 30329 (the store's postal address is in Atlanta). Phone (678) 398-4797.
- [Marietta, GA](https://www.contebikes.com/about/marietta-ga-pg469.htm): 50 Ernest W Barrett Parkway NW, Suite 1020, Marietta, GA 30066. Phone (678) 401-3519.
- [Lexington, MA](https://www.contebikes.com/about/lexington-ma-pg502.htm): 1684 Massachusetts Ave, Lexington, MA 02420. Phone (339) 970-0678.
- [Cary, NC](https://www.contebikes.com/about/cary-nc-pg658.htm): 1241 Kildaire Farm Rd, Cary, NC 27511. Phone (919) 469-1849.
- [Raleigh, NC - Brennan Station](https://www.contebikes.com/about/raleigh-nc-brennan-station-pg656.htm): 8111 Creedmoor Rd #127, Raleigh, NC 27613. Phone (919) 876-9876.
- [Raleigh, NC - Ridgewood (Electric Bike Store)](https://www.contebikes.com/about/raleigh-nc-ridgewood-electric-bike-store-pg657.htm): 3512-A Wade Ave, Raleigh, NC 27607. Phone (919) 833-5070.
- [Alexandria, VA](https://www.contebikes.com/about/alexandria-va-pg308.htm): 1100 King St, Alexandria, VA 22314. Phone (571) 482-7701.
- [Arlington, VA - National Landing (Electric Bike Store)](https://www.contebikes.com/about/arlington-va-national-landing-electric-bike-store-pg598.htm): 1350 S Eads Street, Suite 90, Arlington, VA 22202. Phone (571) 366-7111.
- [Arlington, VA - Wilson Blvd](https://www.contebikes.com/about/arlington-va-wilson-blvd-pg235.htm): 3449 Wilson Blvd, Arlington, VA 22201. Phone (571) 800-3126.
- [Falls Church, VA](https://www.contebikes.com/about/falls-church-va-pg236.htm): 1118 W. Broad St., Falls Church, VA 22046. Phone (703) 639-0343.
- [Richmond, VA](https://www.contebikes.com/about/richmond-va-new-location-pg240.htm): 12228 West Broad Street, Henrico, VA 23233 (the store moved across the street to this address). Phone (804) 935-0500.
- [Virginia Beach, VA](https://www.contebikes.com/about/virginia-beach-va-pg241.htm): 1805 Laskin Rd, Virginia Beach, VA 23454. Phone (757) 491-1900.
- [Williamsburg, VA](https://www.contebikes.com/about/williamsburg-va-pg243.htm): 5105 Main Street, Williamsburg, VA 23188. Phone (757) 903-0702.
- [Store locator](https://www.contebikes.com/storelocator/): Map and list of all 19 stores with hours, phone numbers, and directions.

## Services

- [Bike service and repair](https://www.contebikes.com/articles/bike-service-repair-pg815.htm): Every Conte's store has a full-service repair shop. Tune-up packages (prices on this page): Essential (adjust gears and brakes, lube chain, torque bolts, inflate tires); Precision (adds detailing, wheel truing, and drivetrain cleaning); Ultimate (full strip-down and rebuild). Service work is guaranteed for 90 days from pickup on the components serviced; the guarantee excludes flat repairs, normal wear and tear, accidents, and abuse. For other repair pricing or to book service, contact the nearest store.
- [E-bike service and repair](https://www.contebikes.com/articles/bike-service-repair-pg815.htm#electric-service): E-bike tune-ups (prices on this page): Essential (includes diagnostics on supported brands and motors) and Precision. Motor, battery, and electrical service is available for e-bikes bought from Conte's; for BMC, Cannondale, Electra, Gazelle, Giant, Radio Flyer, Santa Cruz, Tern, Urban Arrow, and Velotric e-bikes; and for e-bikes with Shimano, Bosch, Mahle, TQ, or Hydrive motors and batteries. Other e-bikes can get service that doesn't involve the motor, battery, or electrical components.
- [Suspension service](https://www.contebikes.com/articles/bike-service-repair-pg815.htm#suspension-service): In-house service for most Fox and RockShox forks and rear shocks from model year 2014 or newer, plus Fox Transfer and RockShox Reverb dropper posts, with a 7-10 day turnaround; prices, listed on this page, include seal kits and shipping. Services: rear shock air sleeve service, fork lower leg service, rear shock full service, fork full service, and dropper post rebuild. Drop the bike off at the nearest Conte's store. For other brands or questions: suspensionservice@contebikes.com.
- [Lexington, MA service and repair](https://www.contebikes.com/articles/lexington-ma-bike-service-repair-pg1889.htm): Book a service evaluation online for the Lexington, MA store.
- [Adult bike trade-ins](https://www.contebikes.com/articles/adult-bike-trade-ins-pg360.htm): Trade in an adult bike for store credit toward a new bike from Conte's. The value comes from Bicycle Blue Book (use the estimator on this page) and is confirmed by an in-person inspection; condition affects value, and bikes in poor condition may be declined. Canyon and Pinarello bikes get a custom quote from a store.
- [Kids' bike trade-ins](https://www.contebikes.com/articles/kids-bike-trade-ins-pg651.htm): A kids' bike bought from Conte's (in store or online) within the last 3 years earns credit of up to 30% of its original price toward a larger kids' bike or a first adult bike from Conte's. The bike must be safe and rideable; bikes needing significant repair may earn less.
- [E-bike trade-ins](https://www.contebikes.com/articles/ebike-trade-ins-pg759.htm): Get an Upway trade-in estimate on this page, then bring the e-bike to a store with its battery, keys, and charger. The value is confirmed by an in-person evaluation and paid as in-store credit. E-bikes not in reasonable condition for resale may be declined.
- [Conte's Flat Protection](https://www.contebikes.com/about/contes-protection-plan-pg828.htm): Available when buying a bike from Conte's. 3 years of unlimited tube replacements. Pricing is on this page.
- [Conte's Protection Plan (CPP)](https://www.contebikes.com/about/contes-protection-plan-pg828.htm): Available only at the time of bike purchase or pickup; non-transferable. 3 years of parts and labor coverage, unlimited tube replacements, and up to 2 drivetrain replacements (2 chains and 2 cassettes). Pricing is on this page. Covers wheels, tubes, fork, suspension, seatpost, headset, handlebar and stem, bottom bracket, drivetrain, brakes, and e-bike components; chains, cassettes, and brake rotors are also covered for wear and tear. Does not cover tires, grips, brake pads, saddles, crashes, or abuse.

## Bike fitting

- [Bike fitting overview and booking](https://www.contebikes.com/about/bike-fitting-pg553.htm): Descriptions of all fit services and online booking. Essential Fit (1-1.5 hours): cleat position, foot and arch support, saddle selection and position, and handlebar position; not for triathlon or time trial bikes. Precision Fit with Velogicfit (2.5-3 hours): a data-driven fit using Velogicfit motion capture for any kind of bike, with a fit report and a 90-day follow-up session as needed; a Precision Aero Fit is available for triathlon and time trial bikes. Precision Frame Finder (3-3.5 hours): a precision fit, help choosing bike models whose geometry suits the rider, and a separate test-ride appointment on up to 3 bikes set to the rider's fit. Also Saddle Fitting (1 hour) and Foot Support and Leg Alignment (1 hour). Fitting is offered in the five areas below, and each area's page lists its prices. In Arlington, fittings are at the Wilson Blvd store, not the National Landing electric bike store. Washington, DC customers can get fitted at the Arlington - Wilson Blvd or Falls Church, VA stores.
- [Bike fitting - Arlington and Falls Church, VA](https://www.contebikes.com/about/arlington-falls-church-va-pg848.htm): Fittings are at the Arlington - Wilson Blvd and Falls Church, VA stores; this area also serves Washington, DC customers. Fit services, prices, and booking for this area.
- [Bike fitting - Richmond and Williamsburg, VA](https://www.contebikes.com/about/richmond-williamsburg-va-pg849.htm): Fit services, prices, and booking for this area.
- [Bike fitting - Virginia Beach, VA](https://www.contebikes.com/about/virginia-beach-va-pg850.htm): Fit services, prices, and booking for this area.
- [Bike fitting - Decatur, GA](https://www.contebikes.com/about/decatur-ga-pg851.htm): Fit services, prices, and booking for this area.
- [Bike fitting - Lexington, MA](https://www.contebikes.com/about/lexington-ma-pg844.htm): Fit services, prices, and booking for this area.

## Shop online

- [All bikes](https://www.contebikes.com/product-list/bikes-1000/)
- [Road bikes](https://www.contebikes.com/product-list/bikes-1000/road-bikes-1001/)
- [Gravel bikes](https://www.contebikes.com/product-list/bikes-1000/gravel-bikes-1014/)
- [Mountain bikes](https://www.contebikes.com/product-list/bikes-1000/mountain-bikes-1006/)
- [Hybrid bikes](https://www.contebikes.com/product-list/bikes-1000/hybrid-bikes-1381/)
- [Cruiser bikes](https://www.contebikes.com/product-list/bikes-1000/cruiser-bikes-1021/)
- [Kids' bikes](https://www.contebikes.com/product-list/bikes-1000/kids-bikes-1023/)
- [Cargo bikes](https://www.contebikes.com/product-list/bikes-1000/cargo-bikes-1382/)
- [Folding bikes](https://www.contebikes.com/product-list/bikes-1000/folding-bikes-1039/)
- [Recumbent and trike bikes](https://www.contebikes.com/product-list/bikes-1000/recumbent-trike-bikes-1040/)
- [Electric bikes](https://www.contebikes.com/product-list/electric-bikes-1358/): All e-bikes; subcategories follow.
- [Electric road bikes](https://www.contebikes.com/product-list/electric-bikes-1358/electric-road-bikes-1359/)
- [Electric mountain bikes](https://www.contebikes.com/product-list/electric-bikes-1358/electric-mountain-bikes-1360/)
- [Electric city and recreation bikes](https://www.contebikes.com/product-list/electric-bikes-1358/electric-city-recreation-bikes-1361/)
- [Electric cruiser bikes](https://www.contebikes.com/product-list/electric-bikes-1358/electric-cruiser-bikes-1362/)
- [Electric cargo bikes](https://www.contebikes.com/product-list/electric-bikes-1358/electric-cargo-bikes-1388/)
- [Electric folding bikes](https://www.contebikes.com/product-list/electric-bikes-1358/electric-folding-bikes-1392/)
- [Electric trikes](https://www.contebikes.com/product-list/electric-bikes-1358/electric-trikes-1363/)
- [Parts](https://www.contebikes.com/product-list/parts-1334/)
- [Accessories](https://www.contebikes.com/product-list/accessories-1332/): Hydration, lights, electronics, locks, bags and racks, pumps, bells, mirrors, and more.
- [Apparel](https://www.contebikes.com/product-list/apparel-1328/)
- [Shoes](https://www.contebikes.com/product-list/shoes-1342/)
- [Helmets](https://www.contebikes.com/product-list/helmets-1208/)
- [Car racks](https://www.contebikes.com/product-list/car-racks-1215/)
- [Indoor cycling](https://www.contebikes.com/product-list/indoor-cycling-1350/)
- [Gift cards](https://www.contebikes.com/product-list/gift-cards-1341/)
- [Deals: closeout and sale items](https://www.contebikes.com/product-list/closeout-and-sale-items-pg198/): Sale and closeout items cannot be returned.
- [Bike size guide](https://www.contebikes.com/articles/bike-size-guide-pg427.htm)

## Brands

- [BMC](https://www.contebikes.com/product-list/bmc-pg602/)
- [Cannondale](https://www.contebikes.com/product-list/cannondale-pg603/): Bikes and e-bikes, including road, mountain, hybrid, and kids' models.
- [Castelli](https://www.contebikes.com/product-list/castelli-pg604/): Cycling apparel.
- [Cervelo](https://www.contebikes.com/product-list/cervelo-pg832/)
- [Conte's Bike Shop](https://www.contebikes.com/product-list/contes-bike-shop-pg649/): Conte's-branded products.
- [Factor](https://www.contebikes.com/articles/factor-bikes-pg1867.htm)
- [Garmin](https://www.contebikes.com/product-list/garmin-pg605/): Bike computers and cycling electronics.
- [Gazelle](https://www.contebikes.com/articles/gazelle-bikes-pg814.htm): E-bikes.
- [Giro](https://www.contebikes.com/product-list/giro-pg763/): Helmets and cycling shoes.
- [Kuat](https://www.contebikes.com/product-list/kuat-pg801/): Bike racks.
- [Nimbl](https://www.contebikes.com/product-list/nimbl-shoes-pg1855/): Cycling shoes.
- [Pinarello](https://www.contebikes.com/product-list/pinarello-pg608/): Road bikes and e-bikes.
- [Santa Cruz](https://www.contebikes.com/product-list/santa-cruz-pg833/): Mountain bikes and e-mountain bikes.
- [Shimano](https://www.contebikes.com/product-list/shimano-pg611/): Bike components.
- [SRAM](https://www.contebikes.com/product-list/sram-pg613/): Bike components.
- [Tern](https://www.contebikes.com/product-list/tern-pg747/): Folding and cargo bikes and e-bikes.
- [Urban Arrow](https://www.contebikes.com/articles/urban-arrow-pg1854.htm): Electric cargo bikes.
- [Velotric](https://www.contebikes.com/product-list/velotric-pg1864/): E-bikes.
- [Wahoo](https://www.contebikes.com/product-list/wahoo-pg614/): Indoor trainers and bike computers.
- [Woom](https://www.contebikes.com/product-list/woom-kids-bikes-pg810/): Kids' bikes.
- [View all brands](https://www.contebikes.com/product-list/view-all-brands-pg620/): The full brand list. Other bike brands currently listed on contebikes.com include Giant, Liv, Electra, Sun Bicycles, 3G Bikes, Huntington Beach Bicycle Company, and 19FIFTYSEVEN, the Conte Bicycle Group's private-label brand.

## Ordering, shipping, returns, and payment

- [Shipping and returns policy](https://www.contebikes.com/articles/policies-shipping-pg113.htm): Full shipping rates, in-store pickup rules, return steps, order status, and inventory and pricing disclaimers.
- [How Conte's ships bikes](https://www.contebikes.com/articles/bike-shipping-direct-to-your-home-pg446.htm): Every shipped bike is assembled and tuned by a Conte's technician before boxing. Road bikes with integrated handlebars, large full-suspension bikes, and e-bikes may need more assembly; if the rider isn't comfortable with the assembly instructions, a bike shop should finish assembly before riding.
- [Price match policy](https://www.contebikes.com/articles/price-match-policy-pg628.htm): Conte's may match a lower price, at its discretion, on an identical new item (same size, color, year, and specification) that is in stock at an authorized retailer; competitor shipping and fees may be factored in. Excludes unauthorized retailers, coupons, service specials, and going-out-of-business sales. To request one, email orders@contebikes.com or visit a store.
- [Financing](https://www.contebikes.com/about/financing-pg227.htm): Klarna financing online and in store. Synchrony Sport Credit Card, in store only, on purchases of $500 or more: no interest if paid in full within 12 months (if the balance is not paid in full, interest is charged from the purchase date). Apply in store or online; subject to credit approval.
- [Using a gift card online](https://www.contebikes.com/articles/how-to-use-a-gift-card-to-make-a-purchase-online-pg546.htm): Enter the 13- or 17-digit gift card number (on the back of the card) in the comments field on the Shipping Method step of checkout. A credit card is still required and is charged only for any amount the gift card doesn't cover; a temporary hold for the full order amount is placed until the order is processed. Check a gift card balance at any store or by emailing orders@contebikes.com.
- [Military discount](https://www.contebikes.com/about/military-discount-pg220.htm): 10% off accessory purchases for active-duty and retired military with military ID, in store only, at all locations; excludes sale and closeout items.
- [My Account and order status](https://www.contebikes.com/account.cfm): Sign in to check order status, or email orders@contebikes.com.

## About Conte's

- [About Conte's Bike Shop](https://www.contebikes.com/about/about-contes-bike-shop-pg219.htm): Founded in 1957 in Newport News, Virginia, by Charles R. Conte, Sr.; corporate headquarters moved to Virginia Beach by 2002. Since 2014 the stores have been part of the Conte Bicycle Group. A 10-time winner of the National Bicycle Dealers Association's "Top 100 Best Bicycle Retailers" designation.
- [Why shop at Conte's](https://www.contebikes.com/about/why-shop-at-contes-pg555.htm)
- [Rides and events](https://www.contebikes.com/about/rides-events-pg229.htm)
- [Corporate and government sales](https://www.contebikes.com/articles/corporate-government-sales-pg408.htm)

## Optional

- [E-bike safety and maintenance guide](https://www.contebikes.com/articles/e-bike-safety-maintenance-guide-pg827.htm)
- [Register your new bike](https://www.contebikes.com/articles/register-your-new-bike-pg485.htm)
- [Careers](https://www.contebikes.com/articles/careers-pg777.htm)
- [Donations and sponsorship](https://www.contebikes.com/about/donations-sponsorship-pg221.htm)
- [Privacy policy](https://www.contebikes.com/articles/your-privacy-pg112.htm)
- [Accessibility statement](https://www.contebikes.com/articles/accessibility-statement-pg415.htm)